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Over the past few weeks I have had reason to email HTC Support on a number of occasions as have a lot of you.
There was the disgraceful forced push automatic update that did not work for most, there is the flawed hotfix that causes a whole new bug for some etc etc.
I have sent them 5 emails in the past three weeks. I have received NO responses whatsoever!! For the love of god!
If you are dissatisfied with HTC then help me let them know. Make your voice heard, that's one of the advantages of online communities, they can lead to more power for consumers by grouping and info sharing.
I have paid a LOT of money for my HD, surely they should respond to my emails.
Yep, no response back from them in over a week with regard to various TouchFlo / WM bugs.
Not a great start. . .
Add to that that the Qualcomm chip is a dog in terms of performance. God only knows why they use it???
what do you expect???
they have your money if you bought a sim free product....
they have your networks money if you got the handset on a contract....
what do they care, exactly they dont!
i waited 3 months for a reply via email, it basically refered me back to their helpline, which was as much use as a chocolate fire guard!
Poor quality english langauge spoken, and all they wanted to do was sell me more htc products at extremely high prices.
if only the CEO of HTC was aware of how his employee's and company treat his customers.....
I never wrote to them, but seeing that we relay more on this site for fixes than on oficial htc releases seems to confirm they dont care much about customers.
Apple release more updates than them
I wrote to HTC support two days ago and get a response two hours later - very good.
Greetings
Hello
I wrote several Emails regarding the Touch Diamond and never got an answer.
I wrote to german and global support.
NOTHING
THe Support seem terrible ( but the devices are good )
Telephone
Have any of you attempted to contact them by telephone?
I tried the phone a month or so ago, wa son hold for about 10 minutes so gave up. I figure if they are poor at responding to emails then they dont take support seriously in general.
truly terrible, makes me so angry.
oh cmon guys, the receive like >100 emails per hour. do u think they will take time to answer you regarding autoupgrade and hotfix with bugs? what do you expect, press #5840987* and your phone works? they don't even lose time emailing about autoupgrade with text "HARD RESET", cuz that's u'r problem. and hotfix? what reply do you want to receive? "HELLO, OKEY, THANK YOU FOR YOUR EMAIL, WE DIDN'T FIND THAT, HERE YOU GO A NEW ONE"?!!?!?!? they got your mail about bug, and forwarded to programming/etc team
the customer support for HTC
SUCKS!
and thats hows it is.....
HTC website support section, should say for any assistance, support, fixes - please contact xda-developers.com
@SALLCHO
Are you kidding or do you think really like you wrote ?
Hey Man - I paid 600 Euro - many paid around 700 USD for the device and I think I/we can get for our money a WORKING product.
It is ashame that the devices from HTC come out with many bugs.
It would be better to release minor new devices and get the software running well.
Look at the iphone - every three month a major update with tons of fixes and sometimes new feature
HTC would do great to get fixes and enhamcements to their smartphones, too - because that is the nice thing on SMARTphones - they can be enhanced
We paid even more for the xda flame and we do not get any support from O2.
Do not wait, trust community like this one.
I emailed them what should have been a straightforward question, three weeks later got an email saying call us. Had a bigger problem with my phone called them, went through to a worse then useless Indian call center who just kept saying talk to the person who sold it to you.....
CRAP!
Dear Members,
I am completely buffled and confused! I have heard millions of pocket pcs in the past years i am eager to have a change but i need your advise. Help me choose between the above devices.
Romani ite domum!
Donald24 said:
Romani ite domum!
Click to expand...
Click to collapse
What on earth is this?
I was with a lot of doubts like you, until I see today the X10
It is THE **** of phone. The UI is ugly, and works like its running on a nintendo DS processor and 3fps, they dont have any advantage over HD2, NONE, and the release date is on march 2010 if all goes good.
not an option for me and a big fail for Sony.
i am surprised at how ugly the UI turned out. Also, the lag SHOULD be attributed to it being pre=release but it is so laggy that you have to assume some of that will make it into the final ROM
Alkali said:
Dear Members,
I am completely buffled and confused! I have heard millions of pocket pcs in the past years i am eager to have a change but i need your advise. Help me choose between the above devices.
Click to expand...
Click to collapse
Considering the detailed description you gave regarding what you need your phone to do, it's obvious that the XPERIA is the phone for you.
You get the X10 and let us the HD2 gang know what you found out
I LoL'd
Donald24 said:
Romani ite domum!
Click to expand...
Click to collapse
Seriously, what have they ever done for us?
I LoL'd
Donald24 said:
Romani ite domum!
Click to expand...
Click to collapse
Seriously, what have they ever done for us?
The X10 looks like a nice phone. I personally think it looks better aesthetically than the HD2, especially in White. The UI will probably be improved before it's released and run faster than 3 FPS. The 8MP camera is also a plus, and I'd take an SE camera over an HTC camera any day.
All that being said, the HD2 has the bigger screen and the support of xda-developers
That's all I need for me to consider the HD2 better. That and SE hasn't made a good flagship phone in years! I'd bet they are going to botch up the X10 somehow and it's pretty much guaranteed to go through a few delays traditional SE style
knowing sony's track record on their UI in the xperia line, i doubt if anything will be improved from the pre-release version to the release version. I feel bad for SE fans because i truly love their phones and also the most aesthetically looking phones out there in the market. Sadly, that's all they're good at. The UI on the X1 and X2 (especially the X2) have been under scrutiny for how slow and choppy they are and after seeing the hands-on video, it seems like the downward trend will continue.
Gang, this is not even a Windows Mobile device
Alkali said:
Dear Members,
I am completely buffled and confused! I have heard millions of pocket pcs in the past years i am eager to have a change but i need your advise. Help me choose between the above devices.
Click to expand...
Click to collapse
pretty not much of a point to ask this question here or in Xperia X10, most of the responders here like me have had already bought over in our mind with HD2. And I would strongly recommend HD2 against Xperia X10 for many reasons, but this is entirely my preferences. I would think again if it is based on WinMO.
too bad history
lude219 said:
knowing sony's track record on their UI in the xperia line, i doubt if anything will be improved from the pre-release version to the release version. I feel bad for SE fans because i truly love their phones and also the most aesthetically looking phones out there in the market. Sadly, that's all they're good at. The UI on the X1 and X2 (especially the X2) have been under scrutiny for how slow and choppy they are and after seeing the hands-on video, it seems like the downward trend will continue.
Click to expand...
Click to collapse
I back up this 100%
Sony promissed us to fix the X1 Xperia, it did not happen, Neither the P990 (freezing without warning), or the P910 . The P800 never got the pop mails to work 100% ...
Sorry Sony, track record is too bad ... never SE again
drwho? said:
I back up this 100%
Sony promissed us to fix the X1 Xperia, it did not happen, Neither the P990 (freezing without warning), or the P910 . The P800 never got the pop mails to work 100% ...
Sorry Sony, track record is too bad ... never SE again
Click to expand...
Click to collapse
Dont remind me with the P990 which was my worst phone experience ever ... ever
I consider HD2 as a Business Phone...
Sony Xperia X10 is not a Business Phone at all. It even cannot show MS exchange emails in html format...
--
learn from your mistakes
salamt said:
Dont remind me with the P990 which was my worst phone experience ever ... ever
Click to expand...
Click to collapse
P990, P990 ... P990 ... We got to remember our mistakeS, SE take us for idiots ... a lot of promiss, never real fix ... Let's go for phone with working software, and that is not a SonyEricsson, i got the phones in my cabinets to prove it.
I clearly remember that X1 was suppose to get Windows mobile 7 .. we don t even get Win6.5 ... so ... bye bye SE, remember your mistakeS, so many companies finish the products, no reason to buy something unfinished.
To get a working X1, we got to develope hacks ... not what i call a good consumer support.
drwho? said:
I back up this 100%
Sony promissed us to fix the X1 Xperia, it did not happen, Neither the P990 (freezing without warning), or the P910 . The P800 never got the pop mails to work 100% ...
Sorry Sony, track record is too bad ... never SE again
Click to expand...
Click to collapse
i have personal experience with most of this, agreed 110%
Now that some of you advise me to try X10,What do
I do with my WORD DOCUMENTS? Can I use them on ANDROID?
Alkali said:
Now that some of you advise me to try X10,What do
I do with my WORD DOCUMENTS? Can I use them on ANDROID?
Click to expand...
Click to collapse
you'll have some time to find the best solution as the X10 won't be out for months - if SE are saying Q1 then that is a certainty for Q2 at the earliest...
Andoid does have the odd application that can use office files.
Why you added a special section for Omnia II ? I am 99% sure that HTC even didn't "touch" it. If you are doing so, please add section for Xperia X2 and Samsung i900 Omnia
i agree on adding Xperia X2. if its possible
Hey,
You're right that HTC didn't have a part in making the Omnia II.
A few weeks ago we announced that due to overwhelming requests, we will begin adding select non-HTC forums as proposed by the users. You can read more about it here.
oh god i was this close to buying an Omnia II
i even got a damn Samsung Jet by Mystake cause they looked so much alike in the pics...i even think they have the same processor
if i knew it would be here, that wouldve tipped the balance for me
tripleA said:
i even got a damn Samsung Jet by Mystake cause they looked so much alike in the pics...i even think they have the same processor
Click to expand...
Click to collapse
I was sooo close to do the same! I tought I was the only one who
couldnt see the difference betwean Jet and onlina 2.
[email protected] said:
Why you added a special section for Omnia II ? I am 99% sure that HTC even didn't "touch" it. If you are doing so, please add section for Xperia X2 and Samsung i900 Omnia
Click to expand...
Click to collapse
Personally, I'm glad XDA is adding non-HTC phones. Though I'm still using a Vogue, the best of the new devices my carrier offers is the Omnia II, and I'd love to see XDA become the one-stop ROM shop.
Oh wow! Finally! One of my biggest concerns before I ditched the HTC Diamond for the Omnia 2 was not having a place as active as XDA-Developers to come for all sort of tweaks and ROMs.
After a month of using the Omnia 2 I was already missing this place so much.
Many thanks for this!!!
we need to remove these s*it from our forum no any thing except htc
hoss_n2 said:
we need to remove these s*it from our forum no any thing except htc
Click to expand...
Click to collapse
You're not the boss around here, aren't you?
First of all, i have to admit that this IS a forum made for HTC technology...
I respect that...
But as far i can see... This community started not only with HTC hardware...
It started with software... Windows mobile, to be more precise...
And what runs windows mobile? HTC... Sony Ericsson... Samsung!
And toshiba too (oh noes...) even the HTC fanboys may have another windows mobile gadget at home.... and it may not be an HTC....
And to say thanks to who've made the decission of open a space to share the wisdow of this great community with the other folks, even if they're motorola, samsung, toshiba, china phones... even the iphone... watever
Keep up the good work
hoss_n2 said:
we need to remove these s*it from our forum no any thing except htc
Click to expand...
Click to collapse
Oh how much I love understanding people...
Seriously, what's wrong with helping more people?
Thanks everyone at XDA!!!
Can't believe my eyes! I was really thinking about going to an HTC HD2 and the main reason was:
XDA DEVELOPERS SUPPORT!
At the last time I decided for an Omnia II (half of the price! and 8Gb internal storage...)
Now what I found????? XDA DEVELOPERS SUPPORT!!!!!!!!!!
Thanks a zillion guys! I'm just going for a another donation to this beloved forum!!!!!!!!!!!!
thank you for OMNIA II
thank you people.
arun gupta
This is certainly great news for almost anyone who owns an omnia 2, like myslef.
Got my Touch HD stolen and the best option i had in my country was the Omnia 2 or nothing for me.
But my only worry was the lack of support i got for my omnia from XDA. but since i didn't want to spend too much on anew phone i went for the omnia
and hope one day XDA will consider other device and luckily it was in my days of living.
Thanks to all the administrators and the folks that voted for support for other phones.
Greatly appreciated
Cheeerrrssss!!!!!!!
The name XDA owned by O2, where they rebranded all their pocket pc and smartphones made by not just HTC but also Erima, Quanta, Asus, Gigabyte
ie.
XDA Atom/ Life / Exec were manufactured by Quanta Computer
XDA Stealth was manufactured by Gigabyte Commnunication
XDA Graphite and Zest were manufactured by Asus
So what make you think that this site only for HTC made product? If really want to strict ourself to the name then this site shall not discuss non O2 xda rebranded products. HTC made device without O2 rebranded shall be probihited in this site (i.e Android, HD2, X10, Xperia).
So we really dont want that to happen or do we?
Man am I upset at myself . I sold my i8000 last week. One of the biggest factors was the lack of support from XDA-Developers!!!
omnia 2 is a great phone i think
interesting, and its always to nice to see more phone support. arent samsung phasing out their windows mobile line though? for android and their weird ass os.
This made my day Thank You XDA
hoss_n2 said:
we need to remove these s*it from our forum no any thing except htc
Click to expand...
Click to collapse
very true!!!!!!!!!
You know I just don't get people. Why the hell are you attacking people who have a differently manufactured device. Seriously, are they a threat? No. I don't see it. The HTC devices will still be supported the same. Nothing will change there. Is it because your all wanting a private little group only for HTC? That's how I see things are going around here. Seriously? Who gives? They all run WM. What is the difference? Help people all you can not push them away. What your all doing now is biting the hand that feeds you. If XDA chose to include the i8000, they probably had good reason for it. After all it is quite a successful device with a lower than normal price point. I have one and I love it!
hi i'm new here and i want to hear some reviews for the legend.
this will be my first smartphone is this one good to start with?
i have a son who has a smartphone so i can ask him but would this be a good smarthpone for a newb?
Hi all,
On july, I'll replace my beloved HD2 NANDdroid by another Androphone.
What would be the best replacement for it ? What would be the best NEW HD2* (customizable, flashable, ...) ?
SGS2 ? Galaxy Nexus ? Evo 3D ? Maybe another new phone will be released 'till july ?
I'm not a hardgamer, I play a few game... sometimes.
A good camera with front cam is a must have (HD) (and, if possible, a better battery)... This is the only reason I'll change my HD2.
Any ideas ?
Thanks. Have a good day.
* I know that the HTC HD2 will be very hard (impossible) to replace.
Sorry but nothing can compare with HD2, this phone is out of the league.
I have used TyphooN_CM7 and Desire HD Ace, these two roms on my hd2.
one is original android and one is with sense...
If i can buy new phone,
hTc (sense) is my first choice...
i would like to get my hands on a Xiaomi Phone for some fun
Dont want to make You feel sad, but i think that nothing would replace HD2 :\
Left hd2.. bought iPhone 3gs after an hour I trade for a captivate. Sold captivate and bought atrix then trade for g2x... now I'm back to hd2 in 1month time frame.