Database Users

Sprint Hero Troubleshooting

OK, I'm at work and as I'm the Android expert, I pretty much deal with Heros and Moments all day. 7 days a week. So I've compiled a short list of problems that I was wondering if you guys might be able to help me out with. I kinda feel bad constantly having to hard reset my customers Heros, even though everything is backed up to google. So, since you guys have delved into the OS and programming, perhaps you have some fixes aside from hard reset (And that won't void the warranty, preferably) for these problems.
1. Picture mail. Customer just gets a download button. When they touch it, either they get downloading........ or download unsuccessful. After suspending/restoring account, deprogramminga nd reprogramming the phone, and switching the phone off the account and back on, I can get about 50% of their picmail to go through, still have to hard reset. Any thoughts on causes of this? Or a fix?
2. Youtube. Using either the browser or the youtube application, the video will not play. Will occasionally play after 4 or 5 tries, but with no consistency. Doesn't seem to happen on every phone. Hard reset does not fix this. It's listed in our known issues, with no fix. I would appreciate any of your advice. I already give my customer the workaround to use a diff browser and d/l in mp4 format, i'd like to know if I can be more help.
3. When attempting to sign into google or access Market, error "A reliable data connection could not be established. Your SIM card may not be provisioned for data. This may be a temporary problem." Etc. Once again, I do all troubleshooting on our side, customer can browse internet and use data based apps, just not contact googles servers. Any thoughts on this would be greatly appreciated.
That is pretty much it. The only problem I actually cannot fix is the Youtube, other than that a hard reset will take care of it but your average sprint customer has never done a backup and has forgotten the gmail they created when they activated the phone. Thanks in advance for help and if anyone needs any help on my side or info hit me up.

Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.

gbhil said:
Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.
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+1 what he said

Both posts don't actually address his questions, rather your gripes with Sprint and or HTC. Please stay on topic and help if you can.

Gee, that was entirely unhelpful. I am actually trying to help people. I come in on all my off days because no one else here is as comfortable with Android as I am. I am also the top Aircard guy because while most of these guys can fix your Blackberry, they don't know jack about Windows or Mac. So I spend the daylight hours every day trying to help people. I figured since you guys have gotten further into the OS than I ahve you might be able to offer some assistance to your fellow Hero users. Instead, I get an extremely rude message essentially spitting in my face and telling me to piss off because of the company I work for. I honestly had much higher expectations. I've been reading these forums for months and have come to have a high degree of respect for all of you, which is why I decided to start posting. That's really dissapointing. And, for the record, Sprint doesn't write Operating Systems. They just tell the manufacturer what they want (Sprint Nav, Nascar, etc.) and what they wont allow (phone as modem, bluetooth file transfer) and then get the updates whenever they make one. You guys are eagerly awaiting a Sprint 2.1? So is Sprint. I promise you.
And by the way, I realize I'm apparently a horrible person for working to feed my family and all, but I'm an Industrial Electrician, Journeyman. Also A control specialist, fiber optic terminator, and IT tech. The economy crashed, I got laid off from the electrical union cause we had no work, sat on the books for 6 months, and when the union couldnt find me work I came here. Sprint was impressed with my technical abilities (and the fact that someone with my experience/education would be willing to do tech support) and gave me a job. Don't think I'm some evil corporate asshole whos trying to get over on you, cause I'm not. If you don't want to offer your assistance that I think I very respectfully asked for, ok. You aren't hurting me, my Hero works just fine. You're just hurting every other Hero user that calls in needing help.

Oh, and since I can't play with my phone at work (new policy, it bloody sucks, I used to sit here and flash roms and stuff all day from this site) I am just reading the forums and trying to help out. This thread is aptly named for it, so if anyone needs any tech help (as far as not getting sms, mms, calls not coming through, internet down, etc) hit me up in here I'm already giving out tech advice in the picture mail thread. Lol.

How about the texts out of order problem?
I've noticed on mine, it's only when I get texts from other sprint users and it's not every time. Like just now, I sent a text to a friend with sprint, my phone says I sent it at 5:40pm, she replied 2 minutes later, but the time stamp on her text says 5:39pm. I have yet to have this issue with people on other carriers, only people that also use sprint.

Yeah, thats a weird issue. Mine does the same thing. I havent found a fix yet. When using the normal messaging app this causes new txt messages to go to the top of the thread, which is a pain in the ass if you have several hundred txts. Using Handcent keeps that from happening, but the time still comes in wrong. I'm gonna check this out today and see if I can dig something up.

TaurusBullba said:
Both posts don't actually address his questions, rather your gripes with Sprint and or HTC. Please stay on topic and help if you can.
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Not true. His questions were answered in the first sentence of my original reply.
All these issues are a direct result of the process that was used to force Android to work with hardware and a system it was not designed for. They are all fixed in later versions of the operating system.
To the OP - I don't hold you responsible for anything Sprint does. But since you identified yourself as someone who does tech support for them, I simply told you the same thing I tell any Sprint employee. Fix your **** and soon. Pass that along please.
Too bad Sprint network and software engineers don't care about the issues enough to seek feedback like you have done. If they did, I would have told them the same thing.

sirstanley said:
1. Picture mail. Customer just gets a download button. When they touch it, either they get downloading........ or download unsuccessful. After suspending/restoring account, deprogramminga nd reprogramming the phone, and switching the phone off the account and back on, I can get about 50% of their picmail to go through, still have to hard reset. Any thoughts on causes of this? Or a fix?
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Click to collapse
Is the customer using the stock messaging app or Handcent? I notice that if I click the "download" button on the pop-up notification then I never get the picture mail. Close the pop-up notification and open the SMS app of your choice (stock, handcent or other) and the picture mail should be there.
I would think that a hard reset fixes it because it uninstalls the custom messaging app that the customer has installed that is hijacking the download.
sirstanley said:
2. Youtube. Using either the browser or the youtube application, the video will not play. Will occasionally play after 4 or 5 tries, but with no consistency. Doesn't seem to happen on every phone. Hard reset does not fix this. It's listed in our known issues, with no fix. I would appreciate any of your advice. I already give my customer the workaround to use a diff browser and d/l in mp4 format, i'd like to know if I can be more help.
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I've noticed that many movies don't play on the browser because Youtube tries to launch "Youtube Mobile" and it blocks a lot of videos that would otherwise play in the Youtube app.
It may be an issue with the data connection. Does your store have a WiFi hotspot? If so, try disabling the Sprint Data connection and enable (and associate) the WiFi... then see if it views ok. If so, you may need to reprovision the Vision account or reset the Vision credentials.
sirstanley said:
3. When attempting to sign into google or access Market, error "A reliable data connection could not be established. Your SIM card may not be provisioned for data. This may be a temporary problem." Etc. Once again, I do all troubleshooting on our side, customer can browse internet and use data based apps, just not contact googles servers. Any thoughts on this would be greatly appreciated.
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I suspect the customer has loaded a custom ROM and is not telling you... but before they came into the store, they restored from nand. There is a known issue with some custom ROMs that will put bad data in your Google account (held on Google's servers). Try creating a new gmail account, do a hard reset, configure the new gmail account as the phone's primary Google account, and see if the market runs. If so... explain to the customer that they have (i believe permanently) screwed up their Google account and they should create a new one. They can still use their old gmail account for mail as a secondary account but as far as Market and all the other Google apps on the phone, they should use the new one. Also advise them to check with the ROM manufacturer before they load custom ROMs.
For example, MoDaCo doesn't have this problem but some of the earlier (and possibly the current) Fresh ROMs caused this problem.

gbhil said:
Tell Sprint to get off their ass and roll out the 2.1 update. That fixes every issue you listed as well as others.
Be thankful that some very malicious exploits are still being kept hush hush. Your bosses promised fixes in November when they were shown how to crash any Sprint Android device to the point where a hard reset and a trip to the store is needed to fix it.
Fixes were promised "soon" back in November. It's almost March and I'm about to spill my guts and make things much worse.
I'll help anyone who is honest. Sprint and HTC have spent a ****load of resources on other projects instead of fixing a buggy POS system they took my 500 bucks for. That's not honest.
Click to expand...
Click to collapse
Is there really such a serious exploit? Maybe its time Engadget and the other big guys in the tech press know about it and its specifics. Could be one hell of a bargaining chip to force an early release of 2.1

I suspect the customer has loaded a custom ROM and is not telling you... but before they came into the store, they restored from nand. There is a known issue with some custom ROMs that will put bad data in your Google account (held on Google's servers). Try creating a new gmail account, do a hard reset, configure the new gmail account as the phone's primary Google account, and see if the market runs. If so... explain to the customer that they have (i believe permanently) screwed up their Google account and they should create a new one. They can still use their old gmail account for mail as a secondary account but as far as Market and all the other Google apps on the phone, they should use the new one. Also advise them to check with the ROM manufacturer before they load custom ROMs.
For example, MoDaCo doesn't have this problem but some of the earlier (and possibly the current) Fresh ROMs caused this problem.[/QUOTE]
This doesn't seem to be totally accurate since in my case I've been using Fresh roms since the first release and have never had any market related issues. To me this would imply there's a bit more going with that. Just thought that this should be noted.

HERNANDEZ4LIFE said:
Again, not trying to be a jerk, but this doesn't seem to be totally accurate since in my case I've been using Fresh roms since the first release and have never had any market related issues. To me this would imply there's a bit more going with that. Just thought that this should be noted.
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Again??? this is your first post in this thread... and if you have to start out by saying that you're not trying to be a jerk, then you probably are. It's kinda like saying "all due respect" when you have no intention of showing respect.
If you search this forum you'll find the evidence to my statements. I've been using MoDaCo's ROM and have seen numerous people that switched from Fresh and can't get the the market to work. I'm not any way devaluing the Fresh ROM or their work. I'm simply saying that there was a setting in a file (I can't remember what file exactly - you'd have to search that answer out yourself) that messed up the market for a bunch of people. This may have been an isolated issue to one version of Fresh (hence when I said "some"). If you weren't affected then you're a lucky one, but that doesn't mean that other people aren't affected. Also, my thread was informational to show that this guy's customers may have loaded a custom ROM... The ROM could have been from Fresh or anybody else (or even customized by his customers themselves).

jmanley69 said:
Is the customer using the stock messaging app or Handcent? I notice that if I click the "download" button on the pop-up notification then I never get the picture mail. Close the pop-up notification and open the SMS app of your choice (stock, handcent or other) and the picture mail should be there.
I would think that a hard reset fixes it because it uninstalls the custom messaging app that the customer has installed that is hijacking the download.
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Click to collapse
I have had this issue with two Heros with and without third party msg apps. Also the first thing I do in setting up my msg apps is to disable the popup notificacion (just bugs me) and I have had the same thing happen. In fact I've had my msg app (whether it be stock, CHOMP, or Handcent) open and waiting for test mms msgs I sent to myself and still experienced the same problem. Again, just thought it should be noted.

jmanley69 said:
Again??? this is your first post in this thread... and if you have to start out by saying that you're not trying to be a jerk, then you probably are. It's kinda like saying "all due respect" when you have no intention of showing respect.
If you search this forum you'll find the evidence to my statements. I've been using MoDaCo's ROM and have seen numerous people that switched from Fresh and can't get the the market to work. I'm not any way devaluing the Fresh ROM or their work. I'm simply saying that there was a setting in a file (I can't remember what file exactly - you'd have to search that answer out yourself) that messed up the market for a bunch of people. This may have been an isolated issue to one version of Fresh (hence when I said "some"). If you weren't affected then you're a lucky one, but that doesn't mean that other people aren't affected. Also, my thread was informational to show that this guy's customers may have loaded a custom ROM... The ROM could have been from Fresh or anybody else (or even customized by his customers themselves).
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Lol. Thought I edited the post. To early in the morning I guess. My point was simply that what you stated isnt necessarily true in all cases, specifically mine. And so to me this would be evidence the rom is not the issue and that there may be more to it. Thats all I was saying. Didnt mean to offend.

The only time i have heard that a Fresh ROM messed up the market was Fresh 2.1. Its just an AOSP rom and it was known for messing up the market but a fix was posted.

I just lost a lot of respect for you gbhil. What are you going to do next? Threaten the class president to try and get Obama to sign a bill?

LOL. Yeah, I'm really just gonna call up the CEO and the development department...everyone in tech support has their number....

Oh, and in response to the latest posts.....Aside from the youtube issue, a hard reset takes care of all the issue I listed. I thought I mentioned that. So that rules out the phone being permanently screwed up by bad roms. Plus, I assure you, the people that call in with these issues don't even know how to get into the phones settings, and it takes them about 10 minutes to type their google username and password. And the "cannot establish a reliable data connection" issue with google and android market isnt just the market. It happens when they try to sign into Google, sometimes when they just bought the phone and are doing it during the activation process. It also happens on the Samsung moment, so I think its safe to say it isn't a rom flashing issue. And the picmail happened on my hero before I even rooted it, and occurs on the stock app and handcent. When they call in with it happenning on stock messaging app, I have them download handcent as part of troubleshooting. As I said, after all troubleshooting is done, they maybe get half their MMS.

sirstanley said:
sometimes when they just bought the phone and are doing it during the activation process.
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Do you actually work for Sprint? or are you reselling their services?
Sprint recommends that you do not even TRY to use data until 4 hours after activating the phone. It takes some time for the account to properly provision through all their systems and if you attempt to use data before the account has provisioned completely then it screws up the vision profile to the point where you MUST call Sprint and have them fix it (i.e. nothing you can do to fix it).
I ask if you work for Sprint because if you do, you'd know that and wouldn't have people trying to connect to Google right away.
Now, I know that people are going to say that this is part of the setup process for the Hero (enter your account information), and that they did it out of the box with no problem, and the Sprint reps set the phone up for them in the store, and Best Buy will set the phone up for you and they don't have problems, and a whole bunch of "it didn't cause problems for me"... but that doesn't change the fact that Sprint says quite clearly "do not try to use the vision data until 4 hours after activating the account".
So... if you're having data problems, and you don't want to use my suggestion from before to reset the Vision Profile, then call Sprint and have them do their magic little fix.

Need help !!!! HD2 changed wmm password?

Need help !!!! HD2 changed wmm password?
I have microsoft my phone enabled and everything, but.... as it is my wi-fi and cell radios are disabled....
Before i went to take a shower, i soft resetted my phone using BsB Tweaks, and when i got back from the shower i tried typing in my password... said it was incorrect, and i flipped. but before that i let someone use my phone for like couple seconds, told him my password to the wmm screen, nothing more.. It was working fine with my old password for about the rest of the day.. after letting my friend use it
And now it just seems like it changed the pass itsself, I know how absurd this may sound, but I'm speaking the truth. I just have customized the phone soo far, that i Really do not want to hard reset.
Can the t-mobile employees help reset the password? or Am i just left with that choice.
EDIT: I think i might just go to the t-mobile store and exchange my phone.. 3G was slow anyways, the speaker sounded broken, and the hardware keys are very loose.
EDIT: I can't even type in my password anymore, when i type in the pass, and click unlock nothing happens/

me too
I happened to me too, i did a hard reset. the last thing I remember is to install a cab for sms without manilla. i rebooted and i was able to enter my pass but the ui was the normal windows ui to enter the password, the i reseted the phone again and the normal manila password came but i couldn't enter the password, after several times entering the unlock button didnt even do anything.
Now if i install something big in the phone.. i disable the password , reboot then enable the password.
T-Mobile HD2

This seems to be a bug in the tmobile stock rom, maybe others? It's happened to me before too using the stock tmobile rom. Theres a thread about this over on forums.t-mobile.com as well
The last thing I installed before it happened to me was the flash fix installer to enable flash in Opera.

Anyone have a FIX for this?
I just got two new texts, and well I CANT READ IT? and it seems like my radio is active now... hmm?

Do any of the experts know what is wrong with HD2 winmo password.
i have the stock ROM that comes with HD2 tmobile USA and i hadnt even installed anything.
I was just checking a few tele no. on the phone and left is went into standby and when i opened it, its stuck on enter password and the pass i set just aint working??
i am screwed, had over 30 small softwares which took me quiet sometime putting in.
CAN I GET MY HD2 TO WORK SOMEHOW, is there a fix???
please help me out, i seriously do not want to do a hard reset.
thank you.

Use a hard reset. Hold you volumn buttom up and down together then press power buttom the same time. It will reset to the original manufacture.

This really sucks, isnt there any way around it, i mean is HTC screwing with us or what??

geronemo said:
This really sucks, isnt there any way around it, i mean is HTC screwing with us or what??
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Its a pretty common bug. No fix, just dont use a password. You can download apps from the Market for protecting your phone with a password. I guess it has something to do with the Microsoft registry, last I read anyway.
If you backed up your phone on your PC then its no biggie. Hard reset, re synce your phone. If you didnt, well... let this be a lesson. I learned the hard way. Always backup your phone.

donkeypunch85 said:
Its a pretty common bug. No fix, just dont use a password. You can download apps from the Market for protecting your phone with a password. I guess it has something to do with the Microsoft registry, last I read anyway.
If you backed up your phone on your PC then its no biggie. Hard reset, re synce your phone. If you didnt, well... let this be a lesson. I learned the hard way. Always backup your phone.
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I already had my contacts backed up, but had over 50 programs installed, and it will be a big pain installing all of them all over again.

As an owner of 20 HD2's (corp. account), I can tell you this has happened to 4 of our phones. It was almost a deal breaker. I can also tell you that TMO/HTC have aknowleged the issue and are working on a fix for it. (This comes from upper ups at TMO)
We HAVE to have Lock PIN's enabled, as we are a law firm and such.
For the record, it has nothing to do with anything you've installed, BsB or otherwise. All of our phones, except mine, are running stock ROMs (2.13) and Radio. No one here has the want or desire for 'frilly' things like CHT or BsB. The 4 phones that have "lost" or "forgotten" the PIN code were all stock.
Our interim solution, is to have everyone use MS MyPhone for backup purposes. Note that this does NOT back up anything on your SD card. Pull the SD card out before you wipe it, and you will not lose anything there. Can't speak for apps installed there, as I'm sure there are needed reg entries on the phone that will need to be recreated. That's a guess tho.
Short answer, if it's forgotten your PIN, you're screwed as far as avoiding a wipe.

yup you are right it has nothing to do with bsb or CHT and YES i am screwed.
I will definitly installing some backup software that can also backup my programs.
I already had my contacts backed up in outlook.
I called HTC and the guys said they know its an issue that some ppl. have and its almost a deal breaker for me coz security code is suppose to help us not f*** us up like that.
Now i am looking for a backup program that can backup all programs aswell apart from my contacts and calander on the phone.
The HTC tech. guy said SPRITE is a good backup solution, i also know of SPB backup, so do you guys have any idea which one is better??
thanks alot

geronemo said:
yup you are right it has nothing to do with bsb or CHT and YES i am screwed.
I will definitly installing some backup software that can also backup my programs.
I already had my contacts backed up in outlook.
I called HTC and the guys said they know its an issue that some ppl. have and its almost a deal breaker for me coz security code is suppose to help us not f*** us up like that.
Now i am looking for a backup program that can backup all programs aswell apart from my contacts and calander on the phone.
The HTC tech. guy said SPRITE is a good backup solution, i also know of SPB backup, so do you guys have any idea which one is better??
thanks alot
Click to expand...
Click to collapse
They're both great really, but I think sprite is still on a special sale for HTC owners...
ok yeah, I found the link, here you go:
http://www.spritesoftware.com/products/sprite-backup-htc-special

Hacked phone but need a little bit of help

Just bought an hd2 running both the 6.5 windows, and froyo android 2.2 build, need a bit of help in figuring out this 1 problem which is;
When go to the Android Markey it is still on the sellers account, and I tried to remove his account, but It says since it would need his account for some apps to run id have to set my phone back to factory settings, thus erasing everything. Is there any way around this, if not, could I back up all my contacts to my gmail account (if so, how so) and also from that point, would I have to re hack my phone?
Thanks alot in advance , really grate ful for any help.

Sounds like you bought your phone off a bit of an idiot! There's NO way that I'd let someone else own my phone without clearing everything that is mine off it.
Anyway, have a read of this...
http://androidcommunity.com/forums/f10/change-default-google-account-solved-10584/

johncmolyneux said:
Sounds like you bought your phone off a bit of an idiot! There's NO way that I'd let someone else own my phone without clearing everything that is mine off it.
Anyway, have a read of this...
[]
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Click to collapse
thanks alot man, and yes lol I wouldnt be as mean to call him that, he was quite nice and professional, I believe he just forgot as he wasnted to sell the phone asap..
Also, how do I back up my contacts to my gmail account? and link my contacts to their facebooks?

**** still not working! do i need to clear more apps?

I think you've probably already backed up your contacts. The problem is, you've probably backed them up to his google account!
I think google should be your first port of call here. Not being funny, but you clearly haven't searched this, as I found that link I gave you by searching for 'android change google account'.
I also found this one...
http://www.sizzledcore.com/2009/12/27/how-to-remove-change-google-account-from-android/
Do a bit of searching - the answer is out there!

The ironic thing is it probably takes more time and effort to create a forum account, and then post a 'help me!' thread which you then have to monitor and reply to, then it does to simply type your problem description into google.
Especially now google instant has been launched, you don't even have to press return.

Actually I tried all those methods and will now try to reboot te phone in recovery mode o guess then if that fails I may have to factory reset an re hack
Sent from my HTC HD2 using XDA App

Lol
Good luck "rehacking"
Sent from my HTC HD2 using XDA App

So you have WM6.5 on NAND and Android running on the sdcard .... cant you just format the card and use another Android build or am I missing something obvious here ?

[Q] Forgot lock pattern, but doesn't unlock with my google account.

(I know this is gonna sound stupid question )
I set up a lock pattern and wanted to see what happens after a few times of incorrect entering it. So, I entered the paterrn 5 times and it said to wait 30 sec. I noticed there is an option to click "Forgot password" and unlock by using the Google account.
Well, I am inserting my google account and password (The correct one ) but it DOES NOT unlock my phone!
Guys, I'm stuck without a mobile... any thing I can do?
Thanks,
David

OK. I succeeded to perform a "Hard reset".
Lost apps, contact and calendar occasions, but at least I can use my mobile.
Thanks any way.

LMAO! Just couldn't resist doing it ey? Doing something your not ment to always makes a person feel good, until you land yourself in crap. But i guess that's how we learn. At least you know what happens when putting in the wrong code 5 times, and now you know how to fix it when all else fails.
Straight from my GT540!

skribbler86 said:
LMAO! Just couldn't resist doing it ey? Doing something your not ment to always makes a person feel good, until you land yourself in crap. But i guess that's how we learn. At least you know what happens when putting in the wrong code 5 times, and now you know how to fix it when all else fails.
Straight from my GT540!
Click to expand...
Click to collapse
If we wouldn't get wrong we wou'd never learn.
But in fact my question is a little bit more than just "what happens if..." Because I did insert the correct details for my Google account, and it still wasn't unlocked. The question is: Why?

[q] zte zmax pro frp bypass?

So I bought a ZTE ZMAX PRO from ebay but the guy didn't mention he still had his google account linked. So when I boot up the phone I get welcomed by the FRP screen. I text the guy and tell him all the problems but he doesn't reply unfortunately. I've tried almost every possible way to bypass the FRP screen but nothing works. I wanted to know what other ways are available so I am able to actually use this phone.

fredm94 said:
So I bought a ZTE ZMAX PRO from ebay but the guy didn't mention he still had his google account linked. So when I boot up the phone I get welcomed by the FRP screen. I text the guy and tell him all the problems but he doesn't reply unfortunately. I've tried almost every possible way to bypass the FRP screen but nothing works. I wanted to know what other ways are available so I am able to actually use this phone.
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Click to collapse
Sorry it took so long to reply, and I'm sure you've already found an answer to this problem, but there is no method currently to bypass FRP. If the seller will not work with you on the issue, I would contact e-Bay and explain the situation. Worst case scenario, you should get a refund from eBay. Hopefully your issue is resolved by this time, or if not, that this helps to resolve it.

How much did you pay for it? I bought mine in metropcs store near me brand new for $122 after tax and everything. This is my fave phone by far. The VR experience in this phone is the awesomest. I would follow the advice of the other poster. I had been a victim of a lying seller too it was on amazon though. I can sell you my samsung on5 if you like? It is in working condition. VERY slightly used. With very slightly used case.

As many have probably already found out there is currently no known proceedure to bypass the FRP on the Zmax Pro If there is then it has not been posted anywhere on the web as of yet...I know this because I have one that is google FRP locked and have read every article and watched every video available and have tried every method out there for every zte phone and nothing works so for the guy or gal out there who does have a method for bypassing the Google FRP I would very much appreciate if you would share it with me I can be reached at [email protected] Please send me any info or links regaurding this issue that will allow me to open this phone ASAP Thanking whoever in advance...

If your phone is 'legit', then the legit way to bypass FRP is either call google, call ZTE and/or call where you bought your phone right? All you need is RECEIPT and they will help you solve your FRP.
I do know the 'pride' you feel though after bypassing FRP yourself. I felt that when I bypass FRP myself on my samsung galaxy ON5. Eventhough I already contacted Samsung and Google and they already gave me an RMA number.
Not worth the headache though. After I bypass FRP on my Samsung, I ditched it and bought Zmaxpro.
It made me not mess with brand new phones though. Guys it really is NOT worth the headache.
At the very least, if you want to mess with these new phones. Research FIRST, if there is an FRP bypass method for it, if not then, why give yourself a headache and an expensive paper weight really?

asianrocker said:
If your phone is 'legit', then the legit way to bypass FRP is either call google, call ZTE and/or call where you bought your phone right? All you need is RECEIPT and they will help you solve your FRP.
I do know the 'pride' you feel though after bypassing FRP yourself. I felt that when I bypass FRP myself on my samsung galaxy ON5. Eventhough I already contacted Samsung and Google and they already gave me an RMA number.
Not worth the headache though. After I bypass FRP on my Samsung, I ditched it and bought Zmaxpro.
It made me not mess with brand new phones though. Guys it really is NOT worth the headache.
At the very least, if you want to mess with these new phones. Research FIRST, if there is an FRP bypass method for it, if not then, why give yourself a headache and an expensive paper weight really?
Click to expand...
Click to collapse
because you can find em cheaper used.. i bought one frp locked for 40$ but cant bypass it lol its a clean phone and i bought on offerup knowing it was locked..
i also searched before hand and theres 2 methods, one using swyft keyboard the other using dictionary in google keyboard..
however, latest update makes those methods useless..
why post if youre not going to help? telling someone they shouldnt have bought it after the fact is irrelevant..
does anyone know what FTM mode is used for? or if theres any stock firmware images that can be flashed somehow to rollback the security updates?

elliwigy said:
because you can find em cheaper used.. i bought one frp locked for 40$ but cant bypass it lol its a clean phone and i bought on offerup knowing it was locked..
i also searched before hand and theres 2 methods, one using swyft keyboard the other using dictionary in google keyboard..
however, latest update makes those methods useless..
why post if youre not going to help? telling someone they shouldnt have bought it after the fact is irrelevant..
does anyone know what FTM mode is used for? or if theres any stock firmware images that can be flashed somehow to rollback the security updates?
Click to expand...
Click to collapse
LOL. I am not telling YOU, but anyone who care to read it. But why would I even bother telling you ANYthing when you did exactly the same in galaxy ON5? Right? you are hopeless case, buying FRP locked phones coz it's cheap then posting on all forums for solution. well then enjoy the headache.
I actually had a deja vu when I read your thread on the other forum. Just sayin..
Guess I am going to the other forum coz zmaxpro has a LOT of love on there. Even have a root thread going on.
I kind of hope they won't be able to root though, For my selfish reason that I really will keep my zmaxpro as long as I can and want it to be remain stock as long as it can for security reasons.
I want to tell on the other forum why they feel the need to root new phones when it already has all the features root gives you. I really am puzzled.

asianrocker said:
LOL. I am not telling YOU, but anyone who care to read it. But why would I even bother telling you ANYthing when you did exactly the same in galaxy ON5? Right? you are hopeless case, buying FRP locked phones coz it's cheap then posting on all forums for solution. well then enjoy the headache.
I actually had a deja vu when I read your thread on the other forum. Just sayin..
Guess I am going to the other forum coz zmaxpro has a LOT of love on there. Even have a root thread going on.
I kind of hope they won't be able to root though, For my selfish reason that I really will keep my zmaxpro as long as I can and want it to be remain stock as long as it can for security reasons.
I want to tell on the other forum why they feel the need to root new phones when it already has all the features root gives you. I really am puzzled.
Click to expand...
Click to collapse
lmao the galaxy on5 was a piece of cake.. it got screwed up though when i flashed firmware from another variant and no one had a stock firmware for the carrier i needed but eventually got it all situated
and you are a troll.. that is what xda and other forums are here for.. to have questions and share knowledge and find solutions.. at least i am contributing to xda.
Why go on an android forum and ask ppl why they want root in a rooting thread? lol if you dont need it or want it then dont comment as you are not helping anyone including yourself.

elliwigy said:
lmao the galaxy on5 was a piece of cake.. it got screwed up though when i flashed firmware from another variant and no one had a stock firmware for the carrier i needed but eventually got it all situated
and you are a troll.. that is what xda and other forums are here for.. to have questions and share knowledge and find solutions.. at least i am contributing to xda.
.
Click to expand...
Click to collapse
So far the 'contributions' I see from you is begging for FRP bypass for an 'offer up' phones. you might as well copy that FRP begging sentence of yours coz I am sure you will create another thread again on your next 'offer up' phones in the near future then you can paste your FRP begging sentence. There that's my brilliant contribution for you.
LOL, how am I a troll? I think you are. You are so arrogant and foolish.
Why go on an android forum and ask ppl why they want root in a rooting thread? lol if you dont need it or want it then dont comment as you are not helping anyone including yourself
and that's why I did not post it there coz I unlike you am not a beggar, LOL

asianrocker said:
So far the 'contributions' I see from you is begging for FRP bypass for an 'offer up' phones. you might as well copy that FRP begging sentence of yours coz I am sure you will create another thread again on your next 'offer up' phones in the near future.
LOL, how am I a troll? I think you are. You are so arrogant and foolish.
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Click to collapse
i have many contributions lmao,why do you think im an RC?? because i contribute lol.
i am not a troll for asking questions and brain storming with others who have the same issues and questions to find solutions.
you on the other hand like to talk down to people as if theyre stupid because they have legit questions and might not have the same knowledge as you in certain areas.. why dont you help people?

elliwigy said:
i have many contributions lmao,why do you think im an RC?? because i contribute lol.
i am not a troll for asking questions and brain storming with others who have the same issues and questions to find solutions.
you on the other hand like to talk down to people as if theyre stupid because they have legit questions and might not have the same knowledge as you in certain areas.. why dont you help people?
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Click to collapse
Come on now, it's actually you that does that. I've seen so many posts of you doing exactly that. Oh thanks for pointing it out. Your contibutor status. I am new here and so far the only ones I see from you is the bolded quote.
I guess we agree to disagree. I unfortunately can't help with your FRP bypass coz I don't think I will put myself in that situation ever again. And that's the difference between you and me. I guess, good luck?

ok folks, i found a way on youtube on how to bypass the google lock but it needs to be done on each reboot until we can find a way to install apks.. its saying its not allowed

FRP bypass. Works.
There's a video on this page that shows you how to do it. The guy doesn't say anything in the video so you just have to pay close attention to everything he does and repeat it exactly. I've had a ZMAX PRO that was frp locked for over 2 months. I followed every step closely and now I'm finally able to use it. This really works. Email me at [email protected] and I'll send you the link. They won't let me post it here because I'm a new user.
---------- Post added at 04:38 AM ---------- Previous post was at 04:35 AM ----------
elliwigy said:
ok folks, i found a way on youtube on how to bypass the google lock but it needs to be done on each reboot until we can find a way to install apks.. its saying its not allowed
Click to expand...
Click to collapse
There is another video that shows you how to bypass and remove the frp completely. I tried it and it worked perfectly. Email me and I'll send you the link. They won't let me post it here because I'm a new user.

Chivas915 said:
There's a video on this page that shows you how to do it. The guy doesn't say anything in the video so you just have to pay close attention to everything he does and repeat it exactly. I've had a ZMAX PRO that was frp locked for over 2 months. I followed every step closely and now I'm finally able to use it. This really works. Email me at [email protected] and I'll send you the link. They won't let me post it here because I'm a new user.
---------- Post added at 04:38 AM ---------- Previous post was at 04:35 AM ----------
There is another video that shows you how to bypass and remove the frp completely. I tried it and it worked perfectly. Email me and I'll send you the link. They won't let me post it here because I'm a new user.
Click to expand...
Click to collapse
lmao its my video bro.. i use the test dpc and the talkback to break it..
i dont like to talk but figured it took me 2 months so i posted a youtube vid.. youtube name should be 1elliwigy or elliwigy1...
matter of fact this one it?

elliwigy said:
lmao its my video bro.. i use the test dpc and the talkback to break it..
i dont like to talk but figured it took me 2 months so i posted a youtube vid.. youtube name should be 1elliwigy or elliwigy1...
matter of fact this one it?
Click to expand...
Click to collapse
Tried it works but a lengthy process..its very simple by skipping few steps.......this is what i did and unlocked like a charm...
1) Press two finger on the screen prompting the language option and start...it should open the accesiblity option..click on exit.
2) then try gestures in the screen with an inverted "U" .....it should open the recent app list...(it needs few attempts)
3) on the top of the screen type stock..it will show stock android ...launch it....
4) go to settings ...go down which needs two fingers to swipe down as the accessibility option are still open it...disable the talk back on the accessibility options.
5) go to settings ..apps..on the corner right up..click on system apps..then drag down ..go to lookup apps which needs to force stop and disable..
6) go to settings again go to security ..enable the unknown source option.
7) go to home screen back by recent app button or home screen (Home screen button some time might not work)and open chrome browser...search for test dpc apk...download and install the latest test dpc apk...
8) once installed open the apk ..select as individual owner .1st option then next..then click on add account this will redirect it to adding account which will prompt the google old ID again..
9) click on recent app option and go to settings again ..go backup & Reset ..erase everything...which should reset the phone..by restarting and the ID is gone...(make sure your battery is above 30% inorder to reset.
10) Once reset the phone is set as new device without an ID.
!!!!!!Bingo its done..!!!!!!!!!!!!!

tomtam said:
Tried it works but a lengthy process..its very simple by skipping few steps.......this is what i did and unlocked like a charm...
1) Press two finger on the screen prompting the language option and start...it should open the accesiblity option..click on exit.
2) then try gestures in the screen with an inverted "U" .....it should open the recent app list...(it needs few attempts)
3) on the top of the screen type stock..it will show stock android ...launch it....
4) go to settings ...go down which needs two fingers to swipe down as the accessibility option are still open it...disable the talk back on the accessibility options.
5) go to settings ..apps..on the corner right up..click on system apps..then drag down ..go to lookup apps which needs to force stop and disable..
6) go to settings again go to security ..enable the unknown source option.
7) go to home screen back by recent app button or home screen (Home screen button some time might not work)and open chrome browser...search for test dpc apk...download and install the latest test dpc apk...
8) once installed open the apk ..select as individual owner .1st option then next..then click on add account this will redirect it to adding account which will prompt the google old ID again..
9) click on recent app option and go to settings again ..go backup & Reset ..erase everything...which should reset the phone..by restarting and the ID is gone...(make sure your battery is above 30% inorder to reset.
10) Once reset the phone is set as new device without an ID.
!!!!!!Bingo its done..!!!!!!!!!!!!!
Click to expand...
Click to collapse
thats almost exactly what i did lol.. however in my experience if i did it without turning ADM off the test dpc did not work as intended, it would just reboot the device saying i wasnt admin and Id have to start the process over again

elliwigy said:
thats almost exactly what i did lol.. however in my experience if i did it without turning ADM off the test dpc did not work as intended, it would just reboot the device saying i wasn't admin and Id have to start the process over again
Click to expand...
Click to collapse
Agreed its your method and i have just worked on your method..without ADM and disabling the Accessibility by going to taptalk option. for me it didnt ask anything as i first disabled the lookup which should stop the Admin request.
All credit goes to you..

tomtam said:
Agreed its your method and i have just worked on your method..without ADM and disabling the Accessibility by going to taptalk option. for me it didnt ask anything as i first disabled the lookup which should stop the Admin request.
All credit goes to you..
Click to expand...
Click to collapse
Good job guys . The old FRP trick might have been lengthy but boom you got it working. 2 thumbs up.

Does this work on z982

Could you send me that link please