I'm on Vodafone UK and the HTC UK ROM upgrade thats just been released, when I put my serial in says it not for my device, I have checked with Vodafone and they say my phone has a custom ROM and I will void my contract/warranty if I use anything but a Vodafone approved ROM upgrade but they have no date or idea if they will release one !!!!!!!
H alan..
I was under the assumption that the phone was locked to the provicer (vodafone).
Meaning that you only could upgrade to and from a vodafone rom.
The customer service told you that you where using a "custom" rom.
And that is not entirely true. But it is true that you have to "hack" the phone to get other roms working on it.
If you Have issues. And need the warranty.
Contact http://www.eurotwice.be/
This is the main tech/repaircenter that HTC is using.
regards
alan1467 said:
I'm on Vodafone UK and the HTC UK ROM upgrade thats just been released, when I put my serial in says it not for my device, I have checked with Vodafone and they say my phone has a custom ROM and I will void my contract/warranty if I use anything but a Vodafone approved ROM upgrade but they have no date or idea if they will release one !!!!!!!
Click to expand...
Click to collapse
Well, if you start flashing other roms it usually breaks warranty yeah. If you need warranty though for an issue and the phone is still working you can usually flash back the stock rom and they shouldn't have a problem.
Did it that way with the HTC Touch Pro, flashed tons of custom roms and hspl. Once needed warranty for the keyboard, flashed back stock rom and hspl and all was fine.
It still IS risky though, if your phone is bricked you're usually screwed... And if they somehow find out they DO have the right to refuse warranty.
In another post someone quoted from the T&C's and it excluded official updates from the manufacturer, i.e. download the rom upgrade from HTC (assuming it works with locked voda) you are ok! Downloading cooked roms is bad! Though if you are able to restore to a stock ROM they won't be able to tell
alan1467 said:
I'm on Vodafone UK and the HTC UK ROM upgrade thats just been released, when I put my serial in says it not for my device, I have checked with Vodafone and they say my phone has a custom ROM and I will void my contract/warranty if I use anything but a Vodafone approved ROM upgrade but they have no date or idea if they will release one !!!!!!!
Click to expand...
Click to collapse
Did you buy direct from Vodaphone or a reseler? Mine was from Mobiles .co.uk on Vodaphone and has a stock HTC rom
kjt57 said:
Did you buy direct from Vodaphone or a reseler? Mine was from Mobiles .co.uk on Vodaphone and has a stock HTC rom
Click to expand...
Click to collapse
Direct from Vodafone
Change your serial if you want to download the ROM from HTC UK support site:
for Vodafone devices the serial number will be something like:
HT9Bxxxxxxxx
Change the bx part to AZ and it will let you download the WWE UK rom.
Bear in mind that this WILL void your warranty with Vodafone but NOT with HTC.
Related
Dear XDA-Community
I've a HTC Touch HD Orange UK With the 1.19.61.1 WWE original ROM
Flashing and such things are not the problem.
But what is if I need the Warranty?
Then I have to flash the original Oranke UK Rom, right?
I've read much about dumping and cooking, that I can backup my Rom with this.
And there is my Question:
What is if I flash my self Dumped Orange UK ROM. Do I need USPL od HardSPL for this? I think not, because its a Original ROM.
Because, if I need USPL or HardSPL, then HTC could find out that I've flashed my phone and I get no Warranty, right?
Sry if the answere for my Question is somewhere in the Board, but my English is not the best, and I didn't find a answere in other threads about this.
I only want a method, to flash a original Orange 1.19.61.1 ROM for Warranty issues, so that my phone is like I buyed it. And HTC didn't find out that I've flashed other ROMS
Thanks
Terrorhuhn
I think if you have a non-official Orange ROM then they might not support a warranty claim.
So, if you need to return the device then you should flash to an official Orange ROM first.
And how could I get an official-Orange Rom?
Terrorhuhn said:
And how could I get an official-Orange Rom?
Click to expand...
Click to collapse
I'm confused, sorry. If you bought your phone from Orange then return it to Orange with the original ROM.
If you have a WWE ROM then you got the phone from someone else (who?) and that is the company you should return the phone to.
Here you can see the official shipped ROMs:
http://wiki.xda-developers.com/index.php?pagename=HTC_Blackstone_Ship_exe
also a reminder that orange do not check there mother board they simply replace them i have this on goosd authority as i once asked them if i can flash an offial samsung rom to the omnia obver there branded (heavily) version they sed it not possible to do
so anyway after 10 mintues i had done what i wanted (no thanks to tech support)
i asked if doing this would destroy my insurance they said the firmwares arent checked.
mind you ive just been given a replacement hd with an unbranded (HTC) rom
1.14
jayjay8585 said:
also a reminder that orange do not check there mother board they simply replace them i have this on goosd authority as i once asked them if i can flash an offial samsung rom to the omnia obver there branded (heavily) version they sed it not possible to do
so anyway after 10 mintues i had done what i wanted (no thanks to tech support)
i asked if doing this would destroy my insurance they said the firmwares arent checked.
mind you ive just been given a replacement hd with an unbranded (HTC) rom
1.14
Click to expand...
Click to collapse
Can someone verify this? I am stuck with Orange ROM. Dying to try out beautiful works ( By Dutty and others ) but afraid of warranty issues.I'm also gonna need HSPL. it will be great if there will be no issues while returning HD, in case.
Thanks ahead
Thanks for the answeres.
I didn't find a Orange UK 1.19.61.1 rom (i mean non-dumped versions), only the Orange UK 1.14.405.3.
But
I've read, that some people with the same Orange UK 1.19.61.1 Firmware sended their Touch HD for warranty, and got the Phone back with the Orange UK 1.14.405.3 ROM.
That means, if there is an warranty issue, I can use the downloadable shipped orange uk Rom (1.14.405.3).
So my problem is solved!
thanks
Terrorhuhn
jayjay8585 said:
also a reminder that orange do not check there mother board they simply replace them i have this on goosd authority as i once asked them if i can flash an offial samsung rom to the omnia obver there branded (heavily) version they sed it not possible to do
so anyway after 10 mintues i had done what i wanted (no thanks to tech support)
i asked if doing this would destroy my insurance they said the firmwares arent checked.
mind you ive just been given a replacement hd with an unbranded (HTC) rom
1.14
Click to expand...
Click to collapse
Yes, I can confirm this. I returned a device due to it being faulty and they replaced it even though I did not have original ROM on phone!
but remember whan they sent the replacememtn it was a WWE bot the orange 1.14 i then flashed duttiies
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
MOD EDIT HDUser
Changed the title to reflect better the subject matter
End MOD EDIT
dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
Bit outdated mate. Dated 7th April 2009. Looks most likely like version 1.56 which has been incorporated into a lot of WM6.1 roms. However newer releases including 1.57 & 1.59 have been released. Latest cooked roms already include either 1.57 or 1.59
Shipped roms can be found in wiki here mate
not in date ?
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK
serail
BTW My serial is HT849KD09700 ...
dgattenb said:
BTW My serial is HT849KD09700 ...
Click to expand...
Click to collapse
You can download same shipped rom from wiki no problem. I provided link in previous post.
dgattenb said:
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK
Click to expand...
Click to collapse
If your phone if orange branded then this is the reason why HTC says the firmware update is not for your phone.
dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
My new Touch HD came last week with this ROM on it - it's on T-Mobile but SIM unlocked. very stable, no major problems other than the fact I could do with a better radio support since the T-Mobile coverage where I am is lousy, but the Touch is still worse than my SonyEricsson W950i.
Will 1.57 or 1.59 ROMs help on the radio side ?
answer from HTC
Dear Customer, Thank you for contacting our Customer Support Center. An IMEI check of your device indicated that it is an exclusive product, branded to the HT849KD09700 mobile network. SN :HT849KD09700 IMEI :3539xxxxxxxxxx Part Number :99HHCxxxxxxx Part Description :SKU,ORANGE,English-WWE,GBR,HTC,UMTS 900/2100,Regional_ID_Low,Sophisticate Black,w/SIM Lock,BLACKSTONE-A2 Customer Name :Orange P.C.S Limited We can only offer limited technical support for network branded handsets, as both software and hardware can be altered by the network provider. For this reason, contact your provider for any support that you might need, including repairs and software updates. As your handset is an exclusive product from a distributor, you will also not be able to get the HTC website support files as this is only for genuine original HTC branded devices.
Im asking orange now for more infomation
Please let us know how Orange responds. I too would like to try a new ROM update on my Orange TOuch HD.
Jack
I just changed the title to refelct the subject mater better.
You are facing the same problem as most of us which is why this site is loved so much.
In my case I have 1.14 German rom sold by sunrise.
My S/N also does not work on the 1.56 shipped roms from HTC.
They will also not sell me a WWE version of Blackstone.
So the only choice I have is to USPL / HSPL the device and get myself either a cooked or shiiped rom.
Now I am lucky as the branding of the device (flash screen, ect) is on no intrest to me, on top of that Sunrise gives me no add on Cabs that I need or even want.
My aprroaching sunrise has got me no were.
My hope is that you might get somewere and that we might beable to get a shipped rom that we can add to our collection.
Good luck
slightly off topic, but what is the difference between the WWE and European versions of the ROM available on the Wiki ? I'm currently on WWE 1.56 (T-Mobile UK) and have upgraded the radio from 1.13 to 1.14 without any effect. Wondering if the Europe version is any different, also wondering if it would help any of you locked onto Orange ?
no responce from orange
No responce from orange yet , will keep you guys upto date , chnaging the radio wont work on the Orange ROM , in the forum there are loads of folk who have kiled there phone and had to go back to " factory " settings .
I have written a letter of complaint to orange as they have said that there are no plans to release any updated ROM versions in the future. I await a call from orange complaints department. Im not expecting anything. If you put a non-orange ROM on your phone then you void your warranty. Great service me thinks not!
This is the latest rom from orange. check this post:
http://forum.xda-developers.com/showthread.php?t=517803
still nothign
still nothing from orange, I cant see wht orange wont " upgrade " the rom , even HTC this fixes certain problems... I will ask them again and get back to you ..
This reminds me so much of a past experience I had with a phone network company. Yes it maybe Orange!!!
Same thing as you I wrote and wrote. In the end I got so fed up I upgraded with a custom rom that suited my needs. I DID however take note that by doing a custom rom/radio upgrade screwed the warrenty...HOWEVER I read on xda dev many threads on backing up the original rom along (and more importantly) HOW TO downgrade back incase the phone needed replacing via the Networks Warrenty.
Orange IMHO are the best network out there for many reasons. But I guess they are of the opinion, that as the rom that come with it works without too many customers complaining, then they won't and need not offer an update.
For the record. I updated to Miri v12 and have followed this rom genious for months. My Blackstone runs like a bullet from a gun, and is as reliable as I want. Everything works on it and I now know exactly HOW to downgrade the phone should it happen to go wrong and need to be shipped back to Orange for replacement....or repair.
Read....read and read some more...and you'll end up loving you Blackstone more than you would have.
I have just spoken to customer support. They are now saying that the first year of warranty is with HTC and that in her opinion they would not void the warranty if you install the official rom, even though HTC say the ROM upgrade is not compatible !?!
Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?
mwaldi3 said:
Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?
Click to expand...
Click to collapse
may be worth checking my posts at the end of the "Dummys guide...." in the ROM section and adding your voice
Cool thanks will do
Bought my Hd2 from Mobiles.co.uk; it is on vodafone but is unlocked and comes shipped with the 1.48 ROM
I would like to upgrade to 1.66 but don't know if that would void my warranty.
I have emailed a few times to ask but no reply [they reply swiftly to other questions!].
Never used this company before so have no idea on this matter.
Thanks
wigwam12 said:
Bought my Hd2 from Mobiles.co.uk; it is on vodafone but is unlocked and comes shipped with the 1.48 ROM
I would like to upgrade to 1.66 but don't know if that would void my warranty.
I have emailed a few times to ask but no reply [they reply swiftly to other questions!].
Never used this company before so have no idea on this matter.
Thanks
Click to expand...
Click to collapse
If the 1.66 is shipped ROM and you can update with no errors then you ok. No worries. Any way you always can return to your 1.48.
sorry what do you mean when you say "if the 1.66 is shipped ROM"?
It shipped to me with 1.48....
wigwam12 said:
sorry what do you mean when you say "if the 1.66 is shipped ROM"?
It shipped to me with 1.48....
Click to expand...
Click to collapse
Shipped are official developed from HTC. Not custom roms made by Xda user for example.
Ah. Okay thanks
you will be fine so long as the updated rom doesn't require hspl or gold card to instal. assuming you simply put your serial into the htc website, and download the rom and instal it, no problem.
besides, it's easy to downgrade back to where you started.
Wigwam,
By Shipped Rom he means an official ROM on the HTC website. If you use that then you will NOT void your warranty.
Are you running a standard rom or a customised rom by Vodafone? If the former then fine, if the latter then you might want to find a copy of the original rom as a backup jut in case you have to return the phone as, say, faulty, with the original rom on.
WB
Thanks guys. I understand standard phones direct from Voda ONLY ship with the 1.43 rom. I have no voda splash screen/branding etc and the only thing voda-branded is a folder when I click the windows button.
I am assuming I am going to lose this folder when I do the upgrade [not sure what use it will be to me as my SIM is still inactive so not actually able to use my new phone as a phone yet hence I do't know if I will need anything in this folder lol!]
Hi
My current version is 1.48, I just got the phone and wanted to update to the latest 1.66. When I put my serial in on the HTC site it says:
"Sorry, this software download is not suitable for your device."
What Can I Do??? I do not want to be stuck on 1.48 and would prefer not to void my warranty..
Im on MTN South Africa if that helps at all.
TicKByT said:
Hi
My current version is 1.48, I just got the phone and wanted to update to the latest 1.66. When I put my serial in on the HTC site it says:
"Sorry, this software download is not suitable for your device."
What Can I Do??? I do not want to be stuck on 1.48 and would prefer not to void my warranty..
Im on MTN South Africa if that helps at all.
Click to expand...
Click to collapse
If you don't want to void your warranty then there's nothing you can do. Even if you could download it, you wouldn't be able to flash your phone with it.
You could use HSPL so that you can then flash the newer ROM, but you would need to reflash the original ROM and then remove HSPL if you ever needed to send your phone for repair.
Sorry, but...
... that is the same problem with any HD2 that is "Branded" => when you turn on your phone, you see a flash screen during the boot with your phone company's logo. For these phones you need to get the ROM-Update directly from your phone company and not HTC. The companies are really slow in rolling out the Updates - if at all.
Don't feel bad - we're having the same problem here in Europe (some of us stuck with ver. 1.43).
You could use one of the custom ROMs on this site and if there is a warranty issue, just replace it with the original - provided the phone has not totally died - prior to submitting it for service.
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
My phone has one or two apps from the Service Provider but there is no branding when starting the phone. I did not have this problem with my Nokia N95 from the same SP and it had the same aps on.
The same issue is here in he UK with Vodafone. The handset is unbranded but the serial numbers have been blocked by HTC to get updates until they've been tested by the service provider. The only way of getting the update is to use HSPL.
how many of these threads do we need? does no one use the search function on forums anymore?
NESO1234 said:
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
Click to expand...
Click to collapse
Roms are region dependant AND provider dependant. a slovenian phone will be tied to teh east european rom, not the wwe rom.
Audio Oblivion said:
how many of these threads do we need? does no one use the search function on forums anymore?
Click to expand...
Click to collapse
+1 this is a repeat thread
romac said:
+1 this is a repeat thread
Click to expand...
Click to collapse
Sorry. New to the forums. Suppose I didnt use the correct keywords it seems.
NESO1234 said:
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
Click to expand...
Click to collapse
Si.mobil or Mobitel?
EddyOS said:
The same issue is here in he UK with Vodafone. The handset is unbranded but the serial numbers have been blocked by HTC to get updates until they've been tested by the service provider. The only way of getting the update is to use HSPL.
Click to expand...
Click to collapse
Thats actually comforting news (the fact that the hd2 is unbranded on vf, not that we have to wait).... does this mean that as per their website its unlocked to other networks too, as I need to use 3 other sims in it depending on country I am in... thanks
Hey everyone!!
Today I got my HD2
I saw a ROM update on the HTC site. It was posted on 02-02-2010.
When I enter my serial number it says the update is not for me (I'm sure I filled in the correct one).
Is this because my phone is from Vodafone (splash screen en shutdown screen show Vodafone logo)?
Is it possible to install this official ROM? (I don't mind to lose the Vodafone screens) How could I do this.
I want to keep my phone in dutch.
Let me know, I know you could help me!!!
has your phone already got an up to date rom? you can download official rom's in the leo rom development forum
golles said:
When I enter my serial number it says the update is not for me (I'm sure I filled in the correct one).
Is this because my phone is from Vodafone (splash screen en shutdown screen show Vodafone logo)?
Click to expand...
Click to collapse
Hi, yes, you are correct. You should get your rom upgrades from Vodafone.
However we all know how bad carriers are at releasing upgrades, so consider hspl2 and then you can flash the rom of your choice. (official or not)
But isn't it possible to get an official HTC rom?
At this moment I prefer to have an official rom on my new phone.
For an official Vodafone ROM update, ask them. The ROM on the HTC site is also official. Not for your phone tho.
golles said:
But isn't it possible to get an official HTC rom?
At this moment I prefer to have an official rom on my new phone.
Click to expand...
Click to collapse
no because your handset is branded to vodafone, the offical updates are for non branded phones
I had a same problem!
Just bought an HTC HD2, in hungary, but it has a "hungarian rom 1.48.479.1" on it, with SPL 1.42.0000
But, i cant upgrade any roms, my PN number last 3 number is 042, so this htc hd2 is came from a german vodafone. (htc . com says, no upgarde for this pdaphone yet)
Still have 2 years of warranty.
So is it possible, to get an 1.66 official rom on it, with hspl2? and if i need my warranty, can i "un/install" to 1.42 SPL to not lose my warranty? If is it possible, i will use hspl2 if i need my warranty, and i will use that german 1.66 rom that just came out (vodafone . de)
Answer pls, and yea, i know my english is sucks.
samsamuel said:
Hi, yes, you are correct. You should get your rom upgrades from Vodafone.
However we all know how bad carriers are at releasing upgrades, so consider
Click to expand...
Click to collapse