T-Mobile...wtf? - HD2 General

So here's the deal...
I've been with T-Mobile from the beginning - from waaaaay back when they were Mercury 121.
If I was to ring up T-Mobile as a new customer, I can get the phone for free, on the same tariff that I have now.
However, as an existing customer, if I want to upgrade to a HD2 I have to pay £140!
I think I'm gonna give OFCOM a call...

Yeah... I've had this in the past too. When I checked via the web for an upgrade to the Diamond from a Vario II, they quoted about £190. A new customer would have paid about £40. I thought it was a mistake, so went into my local T-nob-ile shop, and the girl said "Nope, can't do it any cheaper than £190". She made several phone calls to people, the manager came down, but nope, no can do. I said "OK, cancel the contract and I'll take out a new one please".... and then she says "But you do realise you will lose your number Sir?" I just replyed with "I'll group text all my contacts my new number. And I can remember an 11 digit number thank you."
It is a shambles of a system - I'll go in with a print out from Mobiles Direct too this time.
And I will kick arse....

Could you not just order a new phone as a new customer, whilst letting you existing contract continue, then get a PAC code from you old contract and move it to your new one? Yu would only have a few days of overlap...?

dugald5 said:
Could you not just order a new phone as a new customer, whilst letting you existing contract continue, then get a PAC code from you old contract and move it to your new one? Yu would only have a few days of overlap...?
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Most of the networks will tell you that you can't go from contract to contract on the same network and keep the number. This is an absolute lie, and you could go down a lengthy legal process to prove it, but it's not worth it over a phone number.
The best way to do it is to get a PAYG SIM, transfer your existing number to that, and then get a new contract (as a new customer) and transfer the number from the PAYG SIM to the new contract.
It's a pain in the arse. It's yet ANOTHER way that the telecomms companies try to rape you into submission.
Rant over. That advice still stands though

I'm with T-mobile using Solo (£20pcm) and thought I could just cancel and get a HD.
I got my PAC as I wanted to keep my number and then I got a call and was told however that I would need to upgrade or give them the 30days notice and then come in as a new customer.
they then offered me a deal rather than waiting the 30 days cancelling and coming back.
I could Upgrade effective immediately with the phone for free on a deal 18 month contract with the normal rates as per site. (now paying £40pcm flext = £225pcm spend limit and free internet)
so its true you can get upgrade phone for free. even if you were paying as little as £20pcm

Well I've just checked online for my upgrade as I am now in my final month, and it dosen't give me the option to upgrade to the HD2 - the Compact 5 (Touch Diamond 2) is as far as I can go - and that's if I pay £214.26!!!
Time to ring and cancel I think.
Tw*ts.

As a T-mobile (UK) customer my self with HD2 on that contract what you have to do is tell them what they already know they have to match the contracts for new and exsisting users this is how i got mine when they were not even out on t-mob. This works and they know it just want to try get the £140 out of you if they can hope this helps

The HD2 has just shown up in my online upgrade.... it's mine for £340!!!!
LOL! LOL! PMSL!! Christ, I'd hate to work for Tmobile right now, 'cos someone is gonna get a bashing!

Sorry to dig this thread back up, but after ringing them and asking for my PAC (code), and saying £340 was just plain silly, thye did offer me the phone on the Combi20 with internet (total £25) for £130. I said I can go to mobilephonesdirect and have the phone on this contract for £93. I was put on hold for 5 minutes and they said they could do it for £100. So I accepted. Should be here before 1pm tomorrow.

Only downside is it's likely to be looked to a T-Mobile ROM - unless you're lucky to get an unbranded one...

EddyOS said:
Only downside is it's likely to be looked to a T-Mobile ROM - unless you're lucky to get an unbranded one...
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It'll be flashed by the end of the day!

Towserspvm2000 said:
It'll be flashed by the end of the day!
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You're likely to loose your warranty then. I just moved from 3 to Virgin after they gave me some crap upgrade deals. You can port your number no problem and its unlocked and unbranded so i'm quite happy. Plus Virgin uses t-mob's network so you'd get the same coverage.

lepszy said:
You're likely to loose your warranty then. I just moved from 3 to Virgin after they gave me some crap upgrade deals. You can port your number no problem and its unlocked and unbranded so i'm quite happy. Plus Virgin uses t-mob's network so you'd get the same coverage.
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I checked Virgin's deal on the HD2 a few days back, pretty good, seems like the best out of all networks actually (?)
Is the high speed (HSDPA) network shared too?

sh500 said:
I checked Virgin's deal on the HD2 a few days back, pretty good, seems like the best out of all networks actually (?)
Is the high speed (HSDPA) network shared too?
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yes, it is

iv never payed for a mobile phone and i never will. vodafone have tried it on a few times but after asking for my pac code they always gave in. iv now moved onto o2 as voda dont do 3g in my area (and their customer services is pathetic) and got my hd2 online for £30 a month, £7.50 internet bolt on and the handset for free.mind you, its a 2 year contract but i can live with that. it would break my heart to pay for a mobile.........

T-Mobile wouldn't move till I asked for my PAC
I got the HD2 for free with 600mins, unlimited net, lots of texts, for
£35 on 18 months on T-Mobile
I've had it for a month.
Plenty of different roms tried, etc.
ACE

madcapmagician said:
So here's the deal...
I've been with T-Mobile from the beginning - from waaaaay back when they were Mercury 121.
If I was to ring up T-Mobile as a new customer, I can get the phone for free, on the same tariff that I have now.
However, as an existing customer, if I want to upgrade to a HD2 I have to pay £140!
I think I'm gonna give OFCOM a call...
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FYI, my contract had a month left to run so I phoned them and told them I was going to cancel my contract, after a bit of bartering I got the HTC HD2 for £8 a month with unlimited text. It arrived the next day and I swopped the sim with my unlimited web sim. must have been my lucky day.

lepszy said:
yes, it is
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sh500 said:
I checked Virgin's deal on the HD2 a few days back, pretty good, seems like the best out of all networks actually (?)
Is the high speed (HSDPA) network shared too?
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I've tested this and I think Virgin only get limited bandwidth from T-mobile. Side-by-side tests using a HD2 with a Virgin sim, and a HD2 with a T-mobile sim showed Virgin to have less than a quarter of the download speed of T-mobile. Having said that, for every-day browsing from the mobile, the speed on Virgin is fine. But if you fancy high speed downloads, or streaming high quality video, than I don't think Virgin will perform as well as T-mobile per se or O2.

I was paying £40 pcm with three and expected a mammoth upgrade deal and got not even as much as a pound off the current advertised deals they have. One or two deals they offered were actually more. Anger isn't even the word... I wanted to kill someone! They had the cheek to tell me that with the new deal I would be making a huge saving on my old plan and that was the saving.

Aleemz said:
I've tested this and I think Virgin only get limited bandwidth from T-mobile. Side-by-side tests using a HD2 with a Virgin sim, and a HD2 with a T-mobile sim showed Virgin to have less than a quarter of the download speed of T-mobile. Having said that, for every-day browsing from the mobile, the speed on Virgin is fine. But if you fancy high speed downloads, or streaming high quality video, than I don't think Virgin will perform as well as T-mobile per se or O2.
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Could be but like you said, doesnt really matter for every-day browsing

Related

T-Mobile pricing mistake

I've just been to my local T-Mobile UK shop to have a look at the Ameo before buying it. I was asking about the prices and the assistant (I think he must have been the manager) showed me the printed price list for the various tariffs. The one that stuck out was Flext 35+ (I think - it was £47.50 pm) with the cost of the handset at £119. It was completely at odds with the prices on the other plans - ie the ones costing more per month were much more expensive. The guy said it was probably a typo but he would put it through as that and override it if necessary. It was and it should have been £309. As you can imagine I was well pleased and I bought it on the spot!
I won't say which T-Mobile shop as I don't want to get him into trouble but if you are interested I think it would be worth going down to your local shop and see what they could do...
thats the same deal i got it for online. they obviously made a mistake cos they changed it online two days later!
still, I'm not complaining!
God damn it, I could have saved myself £200!!! Well done for baggin the bargin though!
I got mine from T-mobile online, I paid £240 for the phone but im only paying £37.50 for the FlexT35 + web and walk for the entire life of the contract (min 18 months)
Yeah i got mine cheep too on same deal had to override system when putting it thru and i just kept my moth shut was a bargain now i just want WM6....
spzero said:
Yeah i got mine cheep too on same deal had to override system when putting it thru and i just kept my moth shut was a bargain now i just want WM6....
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I dont understand why you guys think this is such a good deal, even though I paid more for my phone (£240) over the 18 month minimum contract, I am paying less @ 37.50 per month. My deal is still available direct from the T-mobile website !!
SITS said:
I've just been to my local T-Mobile UK shop to have a look at the Ameo before buying it. I was asking about the prices and the assistant (I think he must have been the manager) showed me the printed price list for the various tariffs. The one that stuck out was Flext 35+ (I think - it was £47.50 pm) with the cost of the handset at £119. It was completely at odds with the prices on the other plans - ie the ones costing more per month were much more expensive. The guy said it was probably a typo but he would put it through as that and override it if necessary. It was and it should have been £309. As you can imagine I was well pleased and I bought it on the spot!
I won't say which T-Mobile shop as I don't want to get him into trouble but if you are interested I think it would be worth going down to your local shop and see what they could do...
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I have been into T-mobile today and this is definitly still avalible and is a pricing mistake picking mine up tommorow £119 for the handset flex35 + £7.50 web and walk £42.50 should be £219 or more for the handset
SITS said:
I've just been to my local T-Mobile UK shop to have a look at the Ameo before buying it. I was asking about the prices and the assistant (I think he must have been the manager) showed me the printed price list for the various tariffs. The one that stuck out was Flext 35+ (I think - it was £47.50 pm) with the cost of the handset at £119. It was completely at odds with the prices on the other plans - ie the ones costing more per month were much more expensive. The guy said it was probably a typo but he would put it through as that and override it if necessary. It was and it should have been £309. As you can imagine I was well pleased and I bought it on the spot!
I won't say which T-Mobile shop as I don't want to get him into trouble but if you are interested I think it would be worth going down to your local shop and see what they could do...
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Hi
have a look at this !!!!
T-Mobile Zakelijk 1 Jaar 2 Jaar
Optimaal 2x € 299.00 € 25.00
(www.smartphonestunts.nl)
This is a dutch website (at which I bought my universal)
This is with a so-called business plan, which is 2x dataplan. at 12,50 each per month.
so 12months x12,50 x 2 x 2years + 25 phone = 625,- euro for a brand new Athena
and with a nice spread "payment" plan.
nice huh. ?
greetings,
Wout
ps. who can not afford 25euro per month ?
bond007 said:
I have been into T-mobile today and this is definitly still avalible and is a pricing mistake picking mine up tommorow £119 for the handset flex35 + £7.50 web and walk £42.50 should be £219 or more for the handset
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is it a 12 month or 18 month contract?
wu5262 said:
is it a 12 month or 18 month contract?
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18 but you can reduce the tariff after 6 months
ice_coffee said:
I dont understand why you guys think this is such a good deal, even though I paid more for my phone (£240) over the 18 month minimum contract, I am paying less @ 37.50 per month. My deal is still available direct from the T-mobile website !!
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To be honest there's very little in it. you save £5 a month over 18 months. you save £90 on the contract, i saved £120 on the purchase price. By my crappy maths, that means I still save £30 less over all than you. but then, I didn't have £240 to spend on the phone so I am happy. and I certainly couldn't afford the £700-750 that places are charging for the HTC branded one. So for me, this was a great deal.
I treat contracts like H.P. I cant get credit, but i can get phone contracts, so i simply use them to spread the cost.
plus if I remember right, you dont get HSDPA on web and walk standard. unless you find a gormless t-mobile drone to add it for you without upping you to pro which is what came with this price mistake.
If this thing had a dvd drive and could rip dvd's, my PC would be in the freeads quicker than you could say 'HTC'!
In the end, for me it was a great deal cos otherwise i wouldn't have been able to get the thing. maybe you earn more than I do and have more disposable income and can pay more for the initial payment, and so it doesn't strike you as such an amazing a good deal. But to me and the others who may not have been able to afford one without this screw up on the initial price, its f'ing superb!!
err... i got the 119 price as well but had to pay a higher rate for the web n walk pro so that i could use the phone as a modem. thd said they could tell the difference- was i duped???
i guess they could tell if i was doing voip due to port number and i do get a higher d/l limit
You werent "duped" if they sold the service for the use you stated.
Of course that doesnt mean a lots of people dont use it as a modem anyway without telling T-Mobile, but that is T-Mobile getting 'duped' really.
It sucks that T-Mobile price this way, but considering the data plans from everybody else, count yourself lucky.
I just wish T-Mob had usable signal and working voice. My wife now refuses to phone me on this number because of the 95% failure rate of calls.
Pyrofer said:
You werent "duped" if they sold the service for the use you stated.
Of course that doesnt mean a lots of people dont use it as a modem anyway without telling T-Mobile, but that is T-Mobile getting 'duped' really.
It sucks that T-Mobile price this way, but considering the data plans from everybody else, count yourself lucky.
I just wish T-Mob had usable signal and working voice. My wife now refuses to phone me on this number because of the 95% failure rate of calls.
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are you sure about that? I recently change from Vodafone to T-mobile, and two thing i am sure is T-mobile phone signal is much better then Vodafone (at least in London), and their internet works really well, you will never want to use Athena with Vodafone.....!
Vodafone must REALLY suck then, because I normally get 1 or maybe 2 bars signal on UMTS, with frequent dropping to GPRS when out and about. (Central London).
When i visit family outside of London I am forced onto GPRS only and sometimes lose signal completely.
The quality of the internet isnt really an issue, it works. Its quite good for what you pay, but the voice service on T-Mobile is terrible.
I had people complaining my phone was never on, when it always is. So I did an experiment, I had my phone on, with full signal. The person STOOD NEXT TO ME tried to call me on speakerphone, and we both heard a failed call claiming my phone was not available.
Often the call completes, but nobody can hear anything or only one-way voice or it just cuts off for no reason.
Outgoing calls often fail for no reason, just drop after dialing as if there is no network when there is.
I dont consider this to be good by any stretch of imagination, if your telling me Vodafone is worse, we are all in trouble. At least Orange are joinging the "all you can eat" data bandwagon soon! Ill be swapping back to them as soon as my T-Mob contract is nearly up.
Pyrofer said:
Vodafone must REALLY suck then, because I normally get 1 or maybe 2 bars signal on UMTS, with frequent dropping to GPRS when out and about. (Central London).
When i visit family outside of London I am forced onto GPRS only and sometimes lose signal completely.
The quality of the internet isnt really an issue, it works. Its quite good for what you pay, but the voice service on T-Mobile is terrible.
I had people complaining my phone was never on, when it always is. So I did an experiment, I had my phone on, with full signal. The person STOOD NEXT TO ME tried to call me on speakerphone, and we both heard a failed call claiming my phone was not available.
Often the call completes, but nobody can hear anything or only one-way voice or it just cuts off for no reason.
Outgoing calls often fail for no reason, just drop after dialing as if there is no network when there is.
I dont consider this to be good by any stretch of imagination, if your telling me Vodafone is worse, we are all in trouble. At least Orange are joinging the "all you can eat" data bandwagon soon! Ill be swapping back to them as soon as my T-Mob contract is nearly up.
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btw, you haven't activate the always on Internet tweak right? i think your experience is very strange and not normal, i have lots of T-mobile friends, and they don't report such an issue, is it possible by your setting?
And also, i don't use GPRS at all, i force my device to only connect to 3G network, and i still get good signal all the time.
It is a good deal i got the web and walk + tariff so i can use my ameo as a modem at no extra cost with unlimited usage so if i wana do some serious browsing or on line gaming on my laptop whilst on way to work this price plan is great i was with o2 for about 7 years previous i thought they were great and always had a nice new xda device to try after my contract expired but t mobile is so much better i use my athena way more than any other because of the unlimited internet and i also get text reminders to let me know how many inclusive flext minutes/texts i have at least once a week im as happy as pie with my tarrif and price of phone as i managed to sell a crap old Nokia N80 on ebay to cover the cost so i didnt even feel the purchase,,
This just shows how all things are subjective... spzero likes the flext reminder messages, they just really annoy me and are now disabled.
I think O2 were much better than TMob, i would have stayed with them if it wasnt for the flat rate data from web&walk.
I have lots of friends on TMob too and they say its crap for them too. I have tried different phones and same problems so its not settings. There is no setting to make incoming calls fail before they get to my phone! I had a TMob contract many years back and it was total rubbish then. I thought by now it would have been better, but I was wrong.
If I force UMTS only, i would lose all signal often. Maybe it works fine where you live, but for me it doesnt.
They just dont have the coverage. If they did there would be no need for a postcode checker on the site to make sure they cover your area. All other networks just assume everywhere is covered except TMob.
I have TMob only because of Web&Walk. When other networks get better data plans ill move, preferably to O2, but maybe to Orange.
My main hate for TMob is the customer (dis)service. I wont list the whole story here, but lets just say they have treated me like crap on many occations.
Pyrofer said:
... When other networks get better data plans ill move, preferably to O2, but maybe to Orange. ...
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I personally found O2 customer service somewhere beneath awful. Anyway, that aside, as I understand it O2 will be announcing new and more competitive data plans shortly.
I live in London, and have never had a problem with T-mobiles service and coverage.
The customer service is another matter....
At least their latest cockup benefits me instead of them, the £325 I paid upfront via credit card for the Ameo has since been credited to my account, and two months later, after 2 bills, I am still around £260 in credit.
Here's hoping they won't spot their error...

Orange Bill: Over £200! / Data Transfer

Hey there, I own the Touch HD on Orange, I really was finding the internet service through T-mobile and three great, they have good Fair usage policies.
I was told by the person who sold me my phone that I would be warned or have a flag applied to my account if i were to go over 500MB!
Not the case.. I've been hit with a huge bill, and I've argued with 3 customer representatives and unfortunately have not gotten anywhere. I've read a few people on forums who have not had this problem but have been warned and told the same story!!
I have the 500MB Add-on Internet (told it was a fair usage policy), but it turns out ive used about 700MB and been charged roughly £1.10 per extra MB which is shocking!!!
Any assistance would be much appreciated, Ive cancelled my direct debit in hopes to get this matter resolved, I couldn't believe it!
Thanks.
G.Matharu
Sounds grossly unfair, and you can cite examples of other users receiving different treatment to yourself. Ask them why you are being treated differently to other customers, and if you get nowhere ask to speak with a supervisor in their customer services team. Quite often the "first line" support you get follow a prescribed course of action and cannot operate on too much discretion.
Good luck.
Perhaps other users on Orange (or O2 for that matter, who also have a ridiculously small data cap) can post up their experience of exceeding their data ceiling, and we can keep a dossier of evidence on here? Just a thought.
I recently got my Touch HD and with my renewal i blagged the free unlimited internet (or 500mb as you say)
Before i took out the contract i asked what the fair use was, they said 500mb and she said, and i quote "You will have to be on all day every day to exceed it" so if this happens to me, which i expect it will, i shall be getting a copy of that conversation recording and see what their excuse is
I have exceeded the data limit on my plan with O2 (here in Germany) twice before - and both times they took the amount for the extra data off my bill in good will!
But I didn't exceed my plan as much as you did...
BTW: O2 has by far the best customer service have encountered so far! Atleast here in Germany...
That sounds horrible, I hope you manage to get that sorted out. I have never been with 3 but I know these operators are tricky characters.
I am on O2 £30pm with no data package, the O2 lady said on the phone that if I use my data connection then I will get charged for data upto £1 and that is it (fair usage policy applys) so if i reconnect within those 24hr of a give day then it wont cost me anymore than the £1 already, which if you did this everyday then it would cost about £35~.
This is why she said they recommend the 'unlimited' bolt on for £5.99, which is 500Mb per month but i didn't ask about if I went over that, I would hope the £1's worth of data deal would kick in but I'm betting the money grabbers will not honor that for all thier customers.
i have had this trouble but with pay as you go sim, i found out a few things that was using my credit.
the weather update, go into options and deselect them so that it doesnt download new weather data when not in active sync. just go into active sync n do it that way.
quickgps thingy, disable the updates as before active sync updates this everytime the phone is synched.
wap, when you close the internet, it leaves the connection open , well it does on occasion on mine. just go into the settings / communication in manilla and make sure data connection is off.
hope this helps. but i went through 10.00 within a few days without using the phone well to call anyway so hope this helps with others.
if thers anything i missed post it and a solution
Orange data rates are so uncompetitive it's unbelivable, I was on the phone to CS this evening about an unrelated matter but asked if there were any plans to change this, and the answer was a resounding no
I got my HD in from Orange in March on a 'Panther' plan whch came with the 500Mb package included, but they also said should I go over the limit the MAXIMUM they would charge would be £1.50 a day. While still seriously poor that would result in a charge of £46.50 in a 31 day month assuming that 500Mb+ was used on day one. It might be worth seeing if there is any mileage there, perhaps offer to change plan if they would consider bringing these outrageous charges into line with that plan?
I had a stock unlocked Kaiser and was with o2 on a 3Gb monthly package and was to impatient to wait until I had the money to buy a stock unlocked HD. I was in the Orange Shop with my wife upgrading her phone and I just couldn't stop myself, I asked if they had one in stock and they did. So that was that I had to have one................................. I wish I'd have waited
Anyway, Good Luck.
Thanks so much everyone for your input seriously!!
I'm going to see what I can do, I'l report back here, Unfortunately I really don't think they're going to listen, the last guy I spoke to, told me that I can't keep phoning up to keep speaking to different representatives. The way he said it, was just really rude.
I've been with T-mobile and Three's data tariffs, and they've both been great, Three does fail to connect sometimes, and T-mobile is sometimes slow, but Orange had none of these issues but clearly has a bigger one!
Thanks a lot again. I'll post soon, Bill is due 14th April.
Whilst I love Orange Service (coverage/signal are great for me), Orange Customer Service is absolutely useless to the degree of insanity.
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal". Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
They offered me a £35pm 18mo contract and Id have to pay £X for the handset whereas I picked up the Touch HD from Phones4U online for £30pm 18mo contract, free handset. Cost me £15 to unlock, £1 for a T-Mobile SIM, £5 to top up and 1 week to transfer my number from Orange to T-Mobile and back to Orange.
It does not surprise me that Orange have been flagged up here and I thank you for your post. Since receiving my Touch HD approximately 3 weeks ago, I have used £1.69 of data outside the Free Evenings/Weekends Orange World usage plan which is tacked onto your contract for free.
It also saddens me that Orange has probably the worst data rates of all of the providers. I would have switched if only I was able to get the HTC Touch HD on another network.
One piece of humour I found when talking to a guy from Phones4U in store is that both O2 and T-Mobile refused to stock the Touch HD because it failed to meet their quality standards, same with previous HTC models. The Phones4U stores refused to stock the Touch HD as the previous HTC's had too many problems. I have to say, I loved my LG Viewty when I got that 18 months ago but the Touch HD blows away anything I have used previous.
gmmatharu12 - I hope your issue is resolved and I will be keeping a close eye on this thread regarding the data situation with Orange. We can only hope they improve their customer service to meet the standard of network service tthey provide.
I had a similar problem with Orange, only I didnt have any data package to exceed. I didn't really even use it to any great ammount, browsing for football scores a few times in the month maybe.
Then I recieve a bill for £130, £70-odd pounds worth of data.
Naturally I queried it and I stopped my direct debit until they could explain it a bit more. At the time I had a SE K850i and I was supposed to have downloaded over 30MB of data in the six times I connected up over the course of the month.
Because they cannot log where you visited or what you downloaded there was no way of proving I had used that ammount (I assure you I couldn't have d/l that much just browsing a few times).
Anyway, the customer services chap explained that ALL Orange tarifs should have a policy where the MAXIMUM data charge one could acrue over the space of 24hrs is £1.47 and my account must have "slipped through the net". So I agreed to pay the maximum daily charge for the 6 occasions I did use the web, and they credited the rest.
Try to see if this is stated anywhere in their T&C's, you definately have a case.
Elcs said:
Orange Customer Service is absolutely useless to the degree of insanity.
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Amen Brother.
Elcs said:
I had difficulties with their Upgrades team not providing me with a good upgrade onto the HTC Touch HD. I ended a rather frustrated and unproductive conversation with "Thank you for your help but I think I am going to look elsewhere as Orange are not offering me a competitive deal".
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Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Elcs said:
Two minutes later, a call on my mobile from another mobile... it was the customer representative from Orange calling me to complain, say that I was rude and my comment was unjustified.
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Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
Nasher79 said:
Amen Brother.
Snap. I ended up going to O2 from a mobiles.co.uk deal. I guess Orange actually did me a favour trying to charge me for the phone. I had renewed 12 years in a row and really wasn't getting value compared to new customes or customers on other networks. Them forcing my hand saved me a few bob so for that - I thank them.
Can you believe I could have had exactly the same contract from mobiles.co.uk that Orange were offering me, only with a free phone, and Orange would have had to have paid mobiles.co.uk a commision. And they still wouldn't match it!
3 weeks into my O2 contract - no issues so far.
3 weeks using my Touch HD - Lovin it.
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Click to collapse
Much the same story for me. I've been with Orange for about 14 years and where I cannot complain about the signal/call quality in that time I have noticed a complete disintegration of their customer services.
Same issues where I wanted the HD for free but they said I'd have to pay £179 - even though their own website was offering it for free (all be it on a 24 month contract which i didn't mind signing because like I say the signal/call quality where I am is excellent).
In my experience - Orange have always charged £1 per meg for internet access but one word of warning people - their inclusive 500Mb is only orange world pages - I was told that if you navigate away you will be told that the page is going to be charged for but I don't think that is the case - you seem to be told that "this page is free" and I assume that if you don't see that then you are charged. It's only my opinion, I have yet to confirm this from customer services but can't be bothered spending the 45 minutes you have to wait to actually get to speak to someone
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
Well I've very recently switched to Orange from T-Mobile, I wasn't having great signal coverage with T-Mobile and decided that I could switch to Orange for the HD.
When I brought the phone I queried the Data plans, I had seen a deal on the t'interweb and ws happy to sign up as long as I had similar flexibility with connection as I did with Web'n'Walk.
What I was sold was an 'unlimited' data plan.
2 days later I read online that there's a 500MB limit.
So I ring back and ask about this, as I wasn't told of the limit, I REALLY had to push to get a 'yes' response from them, that there was a 500MB limit.
I got a lot of 'You should be fine, its practically unlimited' and 'No-one really uses the full quota you'll be fine' and after I finally blew at them and basically said 'Look...you twats, yes or no 500MB limit or not?' then finally I got told yes.
So they do not clarify this data plan, over the phone, the description on the internet is not descriptive, you do not get warned about the upcoming 500MB boundary, sounds like an easy cash in for Orange.
Having read this thread, I will re-install my GPRS data counter that I used to have on my Kaiser, sounds like I'll need it.
I bet business users get treated a whole lot different.
i had the same problem with orange in m first month £60 pounds worth of data.
I argued with them and they said there was nothing they could do and billed me for the rest of the contract lenth!! £700 please.
so i Tried A orange pay as yo go sim card and for £10 a month(Dolphin Package) you get 300 hundred messeges and free access to facebook, Bebo and myspace a month but ive never got charged for going on the wap on my phone no matter what i access or i download!! BRILLIANT
And i get to keep this brilliant PHONE
Freypal said:
Maybe it is just me but... i've been with orange for about 10 years and i have never had a bad experience with their customer service. Of all the companies i've ever dealt with they have by far and away the best customer service. always been helpful and polite to me.
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
Also found there insurance to be excellent, i've rang up at 10pm at night with a dodgy handset and had a shiny new one there at 9am the following morning... can't really get any better than that.
I have an option on my account for the 500mb unlimited bundle but my account also shows up as having the OW capped daily usage so i guess this is what was referrend to earlier about being charged a maximum per day.
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Click to collapse
I would have agreed with you up until recently. When it came to upgrading, they just werent interested in keeping my service, and actually got quite rude about it. Its pot luck whether you get a helpfull person answer your call or one of their not so helpfull staff, which to me seemed the majority towards the end.
Im pleased your content with their service. And im equally pleased I now have nothing to do with them.
Freypal said:
When the guy on upgrades couldn't offer me a decent deal on the HD he gve me the direct line number for retentions and told me what to say to them to get the best deal and it worked.
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Click to collapse
I spoke to two people on their online customer services that suggested I would be able to secure the £30pm 24 mo contract for the HD which was an online exclusive.
The upgrades team, on my second attempt I got a helpful young gentleman who advised me that he could not offer that plan and the handset but he passed me through to retentions as he suggested they had access to better deals and as such should hook me up with something suitable.
Retentions were rather rude at which point I said that Orange Customer Services cant tell their "bum from their elbow" and asked for a definitive answer on my situation from a supervisor only to have no success.
I found it relatively easy to get my PAC off them and to transfer my number back in (even if customer services told me to ring 150 from my Orange phone and press option 1 option 1 for Transferring numbers)
Try the (very old) trick of speaking to the Executive Office. I don't know how - there's probably a number knocking around somewhere.
I check my usage online at the Orange site and would suggest others do the same.
For example:
data
250MB Internet Browsing megabytes remaining : 223.4153
Also, when you first get your phone, call them up and check with them what the package offers. Go through it word by word - and record the call (er, do stock ROMs include call recording software?) Failing that make notes of the deal, and the time of the call, so you can refer them back to it in a couple of months time.
TBH I'd do this with any operator, not just Orange.
It's probably not helpful to those of you on Orange contracts, but the O2 equivalent is actually effectively cap-less.
The 200MB only applies to PAYG, and when I phoned up to get the data bolt-on added to my account (contract through Mobiles.co.uk) I asked them about the data limit, their reply was basically along the lines of "there's no limit, as long as you don't take the piss". I use the mobile web on my HD very heavily, RSS feeds, mobile internet, weather updates, email, and I've never had any problems with the data.
I've never gone over my limit, but I was told by Orange customer service that due to the fact it's fair usage policy rather than a straight 500MB limit I'd have to use well over 1GB before they would start to charge me. I feel pretty cheated by them if that isn't the case, I guess I'm just lucky that I'm near Wi-Fi most of the time.

where to get a HD2 and how...

I appreciate that quite a few of you have now got one but some of us are still struggling to get our paws on one Personally I want one through o2 but cant seem to get to the front of the queue for placing an order! I could jump ship but would like to stick with them so the burning question is how did you guys do it? Did those of you on o2 get it through a 3rd party eg: paid towards it with someone like carphone warehouse or bmobiles or did you wander into a store who happened to have one fall through their letterbox as you stepped in? When you've had to put up with o2 telling you contradicting "pork pies" about how they haven't shipped any and dont do it yet it makes you start to wonder
terrytpot said:
I appreciate that quite a few of you have now got one but some of us are still struggling to get our paws on one Personally I want one through o2 but cant seem to get to the front of the queue for placing an order! I could jump ship but would like to stick with them so the burning question is how did you guys do it? Did those of you on o2 get it through a 3rd party eg: paid towards it with someone like carphone warehouse or bmobiles or did you wander into a store who happened to have one fall through their letterbox as you stepped in? When you've had to put up with o2 telling you contradicting "pork pies" about how they haven't shipped any and dont do it yet it makes you start to wonder
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Click to collapse
Personally, I bought mine outright from Expansys.com, SIM free. I've got a monthly contract with O2 where I get enough minutes and texts with a web bolt-on for less than £20 a month. It suits me, but then I had £500 to spare (ish )
I always like the idea of going SIM free, in case something comes out that I really want but can't afford it. I'll just get an 18 or 24 month contract in that situtation, and probably try and get something like a PS3 with it, so I can sell my current phone and the console, so I'll end up with a new phone and a wad of cash. That should help make me feel better about signing up to a contract
Since I went the SIM free route, I can't really advise on who has them and who doesn't, as far as contracts go.
terrytpot said:
I appreciate that quite a few of you have now got one but some of us are still struggling to get our paws on one Personally I want one through o2 but cant seem to get to the front of the queue for placing an order! I could jump ship but would like to stick with them so the burning question is how did you guys do it? Did those of you on o2 get it through a 3rd party eg: paid towards it with someone like carphone warehouse or bmobiles or did you wander into a store who happened to have one fall through their letterbox as you stepped in? When you've had to put up with o2 telling you contradicting "pork pies" about how they haven't shipped any and dont do it yet it makes you start to wonder
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Click to collapse
Bad news on the O2 front, they finally had some in store yesterday so I could go over and find out what they will be costing on contract. To get it for free you have to sign up for a £45/month contract and that only gives you 1200mins and 500texts. You dont even get the internet package that you get with the iphone. Go for a lower tarif package and you are looking at £100 for the phone..
I will be waiting til vodafone get new stock (with an updated rom) on 11th December. Free phone for £35/month and you get 900mins UNLIMITED texts (3000 FUP), UNLIMITED landline calls (3000mins FUP), UNLIMITED internet (500MB FUP). Plus the vodafone HD's seem to be unlocked and unbranded so in my opinion thats a winning deal and well worth the wait
Each to their own mskip..you do know that the deal you're looking at gets you an extra 300mins if you do it online? all of course assuming that you can live with them making you wait for an indefinate period of time to despatch it
terrytpot said:
Each to their own mskip..you do know that the deal you're looking at gets you an extra 300mins if you do it online? all of course assuming that you can live with them making you wait for an indefinate period of time to despatch it
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Yeah actually the 300 extra minutes is available online or over the phone. Over the phone the order gets processed right away for next day delivery so I think im gona be doing it that way lol. Waited long enough for it I figure my patience will stretch to a few more days
Could have got it from a vodafone store 2 weeks ago but they dont offer the internet package and I guess im a tight git I want the most value for my money haha.
we're singing from the same book there buddy..I'm hoping to get one on something like the palms tarif and preferably as a business customer..unltd 02 calls,10 unltd land lines and ultd www would do me nicely at £35 ish a mnth even over 24mths as you can upgrade at the 12mth point and get whtaevers hot then
You guys are making me jealous :\
Back here in Portugal you pay 15 euros for a 100min plan plus 15€/month for a 500MB data plan...
Just try some different vodafone stores, I went to 20 different and one could tell me 2 weeks ago that they would get one that afternoon so I directly reserved it. If you can't find any on stock the next shipment will come in on 17th of december (north ireland).
Its free with a 35 pounds bussines plan it includes 1000 minutes, Unlimited texts, Unlimited Landlines, Unlimited Internet and Vodafone Passport.
Good luck!
mskip said:
To get it for free you have to sign up for a £45/month contract and that only gives you 1200mins and 500texts. You dont even get the internet package that you get with the iphone. Go for a lower tarif package and you are looking at £100 for the phone..
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Click to collapse
Not strictly true. I performed my upgrade two weeks ago yesterday when O2 first got them in stock. I did what I always do when going for an upgrade, threaten to leave. I was told a £35, 18 month tariff would mean the phone would cost £98. I asked to be put through to retentions where I asked for my PAC code. When they asked why I explained I wasn't happy with the fact O2 wanted to charge me £100 for a phone I can get from Vodafone for nothing (not strictly true but he didn't appear to realise that). After a few more persuasive arguments and another threat to leave, he said he 'managed' to get the phone down to £1.72 for me on an 18 month, £35 tariff with 600 minutes, 1000 texts and unlimited data (or 750mb to be precise).
However, I have heard they have cottoned onto people doing this and are now refusing point blank to offer the phone for less than £98. It's got to be worth a shot though.
mskip said:
You dont even get the internet package that you get with the iphone.
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You sure about that? I got unlimited data the same as the iPhone on a £35 a month tariff. Oh, and be careful with Vodafone's fair usage data policy, you get charged as soon as you go over 500mb, even in the first month. O2's is much better, you have to go over 750mb on a regular basis before they threaten to charge you.
EDIT: just checked and you're wrong there mate - you get a free bolton that you select yourself on all tariffs including and above the 600 minute £35 a month one. One of the selectable boltons is for unlimited web/data. Check the link out.
http://shop.o2.co.uk/tariffs/18_months
Pagnell said:
he 'managed' to get the phone down to £1.72 for me on an 18 month, £35 tariff with 600 minutes, 1000 texts and unlimited data (or 750mb to be precise).
now refusing point blank to offer the phone for less than £98. It's got to be worth a shot though.
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Click to collapse
which as a "retention deal for a valued customer" is still pretty poor when for only £5 more at vodafone you'll get 1200minutes,ultd texts,ultd data (fup 500mb?) AND ultd landlines over 18mths,oh and that's with the phone for free...what would an extra £5 at o2 get you?not that much I'll guarantee..it seems o2 think they have their customers over a barrel at the moment due to this phones popularity which will no doubt see them losing quite a few punters in the short term! Why they didn't just put it on the same tariff as the Palm Pre is beyond me and is the deal I would/intend to snap up as soon as I can.
terrytpot said:
which as a "retention deal for a valued customer" is still pretty poor when for only £5 more at vodafone you'll get 1200minutes,ultd texts,ultd data (fup 500mb?) AND ultd landlines over 18mths,oh and that's with the phone for free...what would an extra £5 at o2 get you?not that much I'll guarantee..it seems o2 think they have their customers over a barrel at the moment due to this phones popularity which will no doubt see them losing quite a few punters in the short term! Why they didn't just put it on the same tariff as the Palm Pre is beyond me and is the deal I would/intend to snap up as soon as I can.
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Click to collapse
Yes, but I'd rather pay a little bit extra to avoid Vodafone as I think they're an awful network.
As for the deal you mention, as I never go over my 600 minutes anyway, the extras you speak of mean little to me even if they do only cost £5 more. 1000 texts is effectively unlimited to the vast majority of people and O2's unlimited web deal is better for reasons I pointed out above and that is something I use a lot.
No, I'll stick to O2 thanks and I suggest you do the same.
Pagnell said:
Not strictly true. I performed my upgrade two weeks ago yesterday when O2 first got them in stock. I did what I always do when going for an upgrade, threaten to leave. I was told a £35, 18 month tariff would mean the phone would cost £98. I asked to be put through to retentions where I asked for my PAC code. When they asked why I explained I wasn't happy with the fact O2 wanted to charge me £100 for a phone I can get from Vodafone for nothing (not strictly true but he didn't appear to realise that). After a few more persuasive arguments and another threat to leave, he said he 'managed' to get the phone down to £1.72 for me on an 18 month, £35 tariff with 600 minutes, 1000 texts and unlimited data (or 750mb to be precise).
However, I have heard they have cottoned onto people doing this and are now refusing point blank to offer the phone for less than £98. It's got to be worth a shot though.
You sure about that? I got unlimited data the same as the iPhone on a £35 a month tariff. Oh, and be careful with Vodafone's fair usage data policy, you get charged as soon as you go over 500mb, even in the first month. O2's is much better, you have to go over 750mb on a regular basis before they threaten to charge you.
EDIT: just checked and you're wrong there mate - you get a free bolton that you select yourself on all tariffs including and above the 600 minute £35 a month one. One of the selectable boltons is for unlimited web/data. Check the link out.
http://shop.o2.co.uk/tariffs/18_months
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Click to collapse
Its alot easier to get a better deal if you are already with your provider and go for an upgrade. At the moment im with orange and they have absolutely nothing worth getting right now (except the iphone 3gs lol) which means I have to goto a new network
I think everyone you talk to will give you different information. For example in the O2 shop I was told the data bolt on was upto 500MB but in the terms and conditions on the website it says unlimited. In the vodafone store and on the phone I have been told that if you go over your 500MB FUP then you will be contacted and that you will definitely not be charged extra for going over the limit. I know that with the O2 bolt on you arent allowed to used your phone as a modem or for video/audio streaming unless you pay extra which is why they have taken youtube off their roms and is pretty stupid really.
You are right that you can get a free bolt on with O2 but with only 500 texts available instore (I think its doubled to 1000 online) its still not enough for me in business use and I would need that bolt on to upgrade to unlimited texts. That of course means I need to pay extra for the data bolt on
Also with vodafone giving unlimited landline calls it means I can do most of my business calls for free and leave my included minutes for family and friends
I know everyone has their prefered network but for everything they are including and the much cheaper tarif I think my only option is vodafone I just hope the stock comes in on the 11th after putting it back 2 times . When I rang htc yesterday they said the delay was because they are putting extra software on for vodafone so im assuming thats the 360 software.
I fully intend to its just a matter of getting the right deal (although I could say any deal at the moment with o2!) I've never tried voda myself but as I get through over 2000mins/mth on o2 (ultd o2's and got all my buddies using them too)straying isn't a very attractive option to me and as for texts,dont use them at all (think my avg over the last mth was 2!)
spastik said:
You guys are making me jealous :\
Back here in Portugal you pay 15 euros for a 100min plan plus 15€/month for a 500MB data plan...
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Click to collapse
Consider yourself lucky..
Here in Belgium, you have to pay 20€ for a 85 minute plan (no free sms) + 20€/Month for 200Mb data (or 25€ for 500Mb)
If you want unlimited voice, unlimited sms, but no data, it'll cost you 89€
Also note that you have to buy the phone full price (paid 570€ for the HD2), there are no offers combining a phone and a plan.
I don't think there are many countries where the phone and internet plans (don't get me started on those ) are that expensive
terrytpot said:
I fully intend to its just a matter of getting the right deal (although I could say any deal at the moment with o2!) I've never tried voda myself but as I get through over 2000mins/mth on o2 (ultd o2's and got all my buddies using them too)straying isn't a very attractive option to me and as for texts,dont use them at all (think my avg over the last mth was 2!)
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2 texts a month you CRAZYYY person haha I think my average with sending out quotes and texting clients and friends is about 2500 a month
Mithrandir007 said:
Consider yourself lucky..
Here in Belgium, you have to pay 20€ for a 85 minute plan (no free sms) + 20€/Month for 200Mb data (or 25€ for 500Mb)
If you want unlimited voice, unlimited sms, but no data, it'll cost you 89€
Also note that you have to buy the phone full price (paid 570€ for the HD2), there are no offers combining a phone and a plan.
I don't think there are many countries where the phone and internet plans (don't get me started on those ) are that expensive
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Click to collapse
OMGG thats madd I dont think I would have a mobile phone if I had to fork out that every month ontop of paying full whack for it as well
You should move to the uk lol
mskip said:
Its alot easier to get a better deal if you are already with your provider and go for an upgrade. At the moment im with orange and they have absolutely nothing worth getting right now (except the iphone 3gs lol) which means I have to goto a new network
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Click to collapse
Indeed. I don't think the HD2 is available to new customers on O2 yet, it certainly isn't listed as being available on their website. Which is ridiculous considering I have had it for over two weeks.
mskip said:
I think everyone you talk to will give you different information. For example in the O2 shop I was told the data bolt on was upto 500MB but in the terms and conditions on the website it says unlimited. In the vodafone store and on the phone I have been told that if you go over your 500MB FUP then you will be contacted and that you will definitely not be charged extra for going over the limit. I know that with the O2 bolt on you arent allowed to used your phone as a modem or for video/audio streaming unless you pay extra which is why they have taken youtube off their roms and is pretty stupid really.
Click to expand...
Click to collapse
My O2 branded HD2 has/had Youtube on it, although they had removed the Wi-Fi router. However, I have just used a goldcard to upgrade my firmware to 1.48 which has effectively turned it into a sim-free model and put the wi-fi router option back. As for O2 not allowing tethering, I do it anyway the same way I used to on my iPhone. Providing you don't take the p**s and download 1gb+ a month they have no way of determining the difference between you browsing on the phone and browsing on your laptop through it.
Pagnell said:
My O2 branded HD2 has/had Youtube on it, although they had removed the Wi-Fi router. However, I have just used a goldcard to upgrade my firmware to 1.48 which has effectively turned it into a sim-free model and put the wi-fi router option back. As for O2 not allowing tethering, I do it anyway the same way I used to on my iPhone. Providing you don't take the p**s and download 1gb+ a month they have no way of determining the difference between you browsing on the phone and browsing on your laptop through it.
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Click to collapse
I'm glad you mentioned that actually..my first "chats" with o2 to get this on a business account led me to inquire about the cost of 3gb data allowance..I was quite prepared to stump up £15/mth so I could ditch the dongle from 3 that I use only to be told that 3gb of data would cost me £405/mth,yes,thats right £405.00 a month! so what if all the sharers on the account get to share it,its still £405 and there's only me on the contract! and to cap it all the woman in question wanted me to pay towards the phone as well!!!
Got a few days ago a update from a friend that works at a vodafone store, just after I got mine they were all called from the vodafone warehouse to HTC because they wanted to fix first some (in my eyes minor) bugs like the pink camera problem...
just like we were told o2 did then...

[Q] Buymobilephones.net

Has anyone received their handset through Buymobilephones.net yet?
I placed my order 3 weeks ago on a £25 T-Mobile tarrif and just keep receiving Stock Expected Soon e-mails.
I phoned them today as my O2 PACnumber expires soon and they told me that they were not expecting stock for a few weeks as T-mobile had pulled the phone for software issues. This is strange as I went to my local T-mobile shop at the weekend and they had 2 in stock which they were keen to sell me (well one of them at least) but I wasn't willing to pay the additional £10 per month or the £150 phone cost to keep the £25 contract.
So what's going on?
Buymobilephones.net defined a few weeks for me in case I needed any help in that regard as 4-6 weeks - that's a lifetime.
I think it might be time to cancel your order and buy elsewhere.
Judging by comments here on XDA and elsewhere, the vast majority of UK users experienced no more than a few days of waiting for their Omnia 7s, a week in some cases, but very rarely more than that.
3 kept me waiting for ten days before I cancelled my order with them and went with T-Mobile; my own experience with T-Mo was that the handset was out of stock when I ordered, but 24 hours later I was told that the handset was back in stock, and the morning after that, I received my handset, and that was ten days ago.
It's also worth noting that T-Mobile hasn't installed any software on the phone, so the usual network customisation delays don't apply here; the only soft customisation they've applied is a T-Mo logo splash screen on start-up.
Seems to me that you can either accept buymobilephones.net's explanation and sit tight until they deliver (£25pm with a free handset is a pretty good deal after all, and you can always request a new PAC from O2 once you've got a delivery date); or you can get on to buymobilephones.net and ask them why they're keeping you waiting when T-Mobile have been shipping these things out to their customers for a while now.
By the way, looking at the small print of that deal you've got, it appears that you can either have the unlimited text booster that they've 'included' in the £25pm price, or you can swap that for a web ('unlimited internet') booster. If you want to have both the unlimited texts AND the web, you'll have to get an additional booster for an extra £5 a month, so the total cost will be £30pm, not £25pm. You WILL need a web booster though, you can't do without it on this phone - but as long as you're happy to live with web but without the unlimited texts (you'll still get 500 texts included), you can keep the price down to £25pm.
If you need BOTH web and unlimited texts, maybe you can find an alternative deal elsewhere with a free handset for £30pm?
Right - you prompted me to act.
I phoned T-mobile and asked if they could improve their £35 per month Tarrif - they agreed to reduce it to £30 per month (600mins, 500texts, unlimited internet +an additional booster). Then I agreed and proceeded with the order and informed them that I was an existing customer - so they agreed to reduce it further. In the end I had to pay £35 for the handset but I received the above tarrif for £25. And better than that - my phone will arrive tomorrow.
Big fat smiley face.
Just hope the phone is good now.
de5perate said:
Right - you prompted me to act.
I phoned T-mobile and asked if they could improve their £35 per month Tarrif - they agreed to reduce it to £30 per month (600mins, 500texts, unlimited internet +an additional booster). Then I agreed and proceeded with the order and informed them that I was an existing customer - so they agreed to reduce it further. In the end I had to pay £35 for the handset but I received the above tarrif for £25. And better than that - my phone will arrive tomorrow.
Big fat smiley face.
Just hope the phone is good now.
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Click to collapse
That's an excellent deal.
I noticed today that the 10 day delivery had gone from the T-Mobile website so I rang them up to check and stock was back in but the best they could do for me was 30 pounds, the phone free, 3gb but at 2 years
I am never ever going to be tied into a 2 year contract, I hate having to sign up for 18 months as that is too long really. So I will have to wait until buymobilephones get them in stock as at least I can get 18 months at 25 pounds with the phone costing 10 pounds.
A plus for you is that you get the 3gb and high speed without having to phone the sales reps until one switches you over - they shouldn't really as its only for T-Mobile sales and not resellers.
Have fun tomorrow with your new phone.
de5perate said:
Right - you prompted me to act.
I phoned T-mobile and asked if they could improve their £35 per month Tarrif - they agreed to reduce it to £30 per month (600mins, 500texts, unlimited internet +an additional booster). Then I agreed and proceeded with the order and informed them that I was an existing customer - so they agreed to reduce it further. In the end I had to pay £35 for the handset but I received the above tarrif for £25. And better than that - my phone will arrive tomorrow.
Big fat smiley face.
Just hope the phone is good now.
Click to expand...
Click to collapse
I was in the exact same boat. Decided to call Orange (who I'm currently with) and quoted my "friend's" (your) t-mobile deal.
I managed to get 600mins, unlimited texts, internet, 3 extra magic numbers (I'm now on 6) and orange wednesdays ofcourse for £22.50 a month with the phone costing £15! Thanks "friend"!
I have a feeling that I may be on the rubbish 500mb internet but she didn't day. If I am then I will moan and see if I can get it to 1gb.
Phone arrives tomorrow. Can't wait. And buymobilephones.net, I want my 3 weeks of missed WP7 awesomeness back!
Think of it this way, by waiting 3 weeks you have saved money each month over the next 2 years
And anyone waiting on buymobilephones they have said the T-Mobile Omnia 7 is in Monday with enough stock to clear all back orders.
Looks like buymobilephones are expecting them from Tmobile on monday . Can't wait to play with mine. Check out their twitter feed!
Edit: As posted above by root beer.
Does anyone know if Tmobile know that the phone has been bought from a 3rd party reseller? I'm wondering because I want to try and get moved onto the 3gb fup. If I pretend I bought direct they might be more cooperative.
c-bone said:
Does anyone know if Tmobile know that the phone has been bought from a 3rd party reseller? I'm wondering because I want to try and get moved onto the 3gb fup. If I pretend I bought direct they might be more cooperative.
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Well, surely they'll know that you didn't buy it from them, as there will be no record of the transaction. A third party reseller is a shop, don't forget. Buying from shops is normal.
Yes but the contract is with T mobile regardless of where I bought it from. I will be paying them directly for my contract. Its just I will only get the 1gb fup for buying from 3rd party.
Just called Orange and got the data increased to 1GB from 500MB free of charge with no hassle. If anyone here is on Orange and is a returning customer it should be no problem as you can't really expect to fully utilise this operating system with 500MB and I think the highest they have on their online plans is 750MB. Just be polite to the person on the phone.
i asked at upgrades and they said they couldn't do that for me but gave me a dongle for mobile internet for 500MB instead??
i guess i won't need the mobile wifi hotspot feature now but i think i still would have prefered 1GB or more
Chimp Safari said:
I was in the exact same boat. Decided to call Orange (who I'm currently with) and quoted my "friend's" (your) t-mobile deal.
I managed to get 600mins, unlimited texts, internet, 3 extra magic numbers (I'm now on 6) and orange wednesdays ofcourse for £22.50 a month with the phone costing £15! Thanks "friend"!
I have a feeling that I may be on the rubbish 500mb internet but she didn't day. If I am then I will moan and see if I can get it to 1gb.
Phone arrives tomorrow. Can't wait. And buymobilephones.net, I want my 3 weeks of missed WP7 awesomeness back!
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Nice one friend - another happy Omnia 7 owner - mine should have been delivered yesterday but I am working in Milan so I won't get to play with it until tonight - try and get mtself a few Xbox achievements.
Chimp Safari said:
I was in the exact same boat. Decided to call Orange (who I'm currently with) and quoted my "friend's" (your) t-mobile deal.
I managed to get 600mins, unlimited texts, internet, 3 extra magic numbers (I'm now on 6) and orange wednesdays ofcourse for £22.50 a month with the phone costing £15! Thanks "friend"!
I have a feeling that I may be on the rubbish 500mb internet but she didn't day. If I am then I will moan and see if I can get it to 1gb.
Phone arrives tomorrow. Can't wait. And buymobilephones.net, I want my 3 weeks of missed WP7 awesomeness back!
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Odd. When I phoned them, they said they couldn't price-match. Maybe it's cause I'm not on orange at the moment.
Had pre-ordered the HTC Mozart, but it's still out of stock on orange. Might see if I can swap it for the Omnia 7 on T-mobile, seeing as it's in stock.
Well after 4 days using my new toy and after all that messing with BMP.net I have phoned T-Mobile to arrange for it to be shipped back to them. I am not happy - primarily with WP7. I hope it will improve given a few updates but having used various incarnations of WM6 I am not hugely confident.
So my phone is going back and I have ordered an HTC Desire HD to replace it - I love my Desire so I am sure the Desire HD will be fantastic. I will miss the AMOLED screen most of all - I do so like black to be black.
Do not buy from these people if you want proper internet!
I just got mine from them, and it's brilliant. Got a T-mobile 18 month contract with 600 min and 500 text and unlimited internet for £30 and free phone! Also, 5 month rental is half price! I just couldn't find a better deal than this!
sergioiacobucci said:
Do not buy from these people if you want proper internet!
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Care to elaborate?
I wouldn't order from anyone else.
Ordered an Omnia 7 on H3G at 2.30pm and received the phone at 1pm the following day. Superb, quick service.
I really like WP7. The interface is clean and very quick. Internet, e-mails, text etc are all lightning fast.
I can't understand all those people who get a WP7 based phone, and then complain it doesn't do this or that. If you want a customizeable phone, go with Android or WM6.5.
WP7 devices are brilliant IMHO. At the end of the day it is a PHONE. If you want all the other bells and whistles.... Get a laptop!!!
geddeeee said:
I wouldn't order from anyone else.
Ordered an Omnia 7 on H3G at 2.30pm and received the phone at 1pm the following day. Superb, quick service.
I really like WP7. The interface is clean and very quick. Internet, e-mails, text etc are all lightning fast.
I can't understand all those people who get a WP7 based phone, and then complain it doesn't do this or that. If you want a customizeable phone, go with Android or WM6.5.
WP7 devices are brilliant IMHO. At the end of the day it is a PHONE. If you want all the other bells and whistles.... Get a laptop!!!
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Click to collapse
Got mine on Virgin, 800 mins Unlimited SMS, 1Gb data for £30 per month.
Ordered online late on a Thursday and delivered on Saturday morning.
Love the phone...

Galaxy Note- Expected delivery Date T-mobileBuymobiles.net

Is anyone else waiting for their Galaxy note to be delivered by buymobiles.net on t-mobile. I have been waiting a long time! it says expected by 19/11/2011. I called yesterday and they said wait till next week! when will i get this device. Its killing me!
Yup, also ordered from them here! Looks like early next week before we see our devices, I'm guessing we'll have it by Tuesday/Wednesday!
Anyone know if it is unlocked? (Should be easy to unlock as far as I know.)
Yes hopefully its unlocked. Cant see why it wouldnt be. What contract did you get?
Looks like a great deal except it doesn't include HSDPA. The 'unlimited web' is 3g (384kbps) only. I think you can add HSDPA for £5 a month (?) but then T-mobile isn't any better value than any other network.
My order has been dispatched, if the email is to be believed.
I popped into town today, as Phones4U had them in stock when i rang, got there and the idiot i spoke to thought i meant the Nexus
He then preceeded to question why i want a Note. He clearly didnt know much about them, as he was telling me the Nexus is better, and screens are the same.
I then went to all the other high street stores. Carphone Warehouse had a display model, which was awesome. Guy said they had them in stock, then after trying to buy one, his manager said they are demo models, and cant be sold.
I would have gladly bought one, and just sent the buymobiles one back.
Ho hum, lets hope it arrives Monday, and that my gf actually answers the door!
s-keeper said:
Looks like a great deal except it doesn't include HSDPA. The 'unlimited web' is 3g (384kbps) only. I think you can add HSDPA for £5 a month (?) but then T-mobile isn't any better value than any other network.
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REALLY? Its capped! Jesus. What a con. hmmm, I have been on t mobile and i get the full hsdpa. The guy just said it comes with 500mb internet for downloads. hmm. I am not happy payign an extra 5 quid a month. let me see.
_Rom_ said:
My order has been dispatched, if the email is to be believed.
I popped into town today, as Phones4U had them in stock when i rang, got there and the idiot i spoke to thought i meant the Nexus
He then preceeded to question why i want a Note. He clearly didnt know much about them, as he was telling me the Nexus is better, and screens are the same.
I then went to all the other high street stores. Carphone Warehouse had a display model, which was awesome. Guy said they had them in stock, then after trying to buy one, his manager said they are demo models, and cant be sold.
I would have gladly bought one, and just sent the buymobiles one back.
Ho hum, lets hope it arrives Monday, and that my gf actually answers the door!
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Click to collapse
I tried Vodaphone, O2, Carphone Warehouse and a few others in town yesterday and none of them even knew what the Note was, a few suggested the Nexus and I wasn't having any of it.
sharp910sh said:
REALLY? Its capped! Jesus. What a con. hmmm, I have been on t mobile and i get the full hsdpa. The guy just said it comes with 500mb internet for downloads. hmm. I am not happy payign an extra 5 quid a month. let me see.
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Click to collapse
with T-mo there's a "fair use" policy that says 500mb, check the fine print. I expect most carriers have something similar if they aren't stating a limit in the tarrif. It's aimed at curtailing heavy streaming use.
aengus4h said:
with T-mo there's a "fair use" policy that says 500mb, check the fine print. I expect most carriers have something similar if they aren't stating a limit in the tarrif. It's aimed at curtailing heavy streaming use.
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I am on the 3gb android limit, currently with t mobile. I used to stream loads of stuff download hd films with ease. Speed never dropped. hmm. I have read a thread which says you can call t mobile up, as them to put you on hsdpa speeds for free.
http://forum.xda-developers.com/showthread.php?t=1061895&page=10
I will try that, see what happens!
Can someone who ordered theirs from buymobilephones.net explain what sim free means? I don't want a plan. Does sim free come with or without a sim?
Also, I thought the GN doesn't officially support the T-Mobile 1700 spectrum that gives you H+ speeds. I learned (mostly by reading these threads) that if you are on T-Mobile you can use it as a phone, but you'll only have Edge speeds.
Is this correct?
Sent from my HTC Vision using xda premium
sharp910sh said:
Yes hopefully its unlocked. Cant see why it wouldnt be. What contract did you get?
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Click to collapse
Well, its basically the 25 quid a month contract, http://forum.xda-developers.com/showpost.php?p=19400511&postcount=60
yentlequible said:
Can someone who ordered theirs from buymobilephones.net explain what sim free means? I don't want a plan. Does sim free come with or without a sim?
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Click to collapse
SIM free means the phone without any SIM card and no carrier customisations.
lawalty said:
Also, I thought the GN doesn't officially support the T-Mobile 1700 spectrum that gives you H+ speeds. I learned (mostly by reading these threads) that if you are on T-Mobile you can use it as a phone, but you'll only have Edge speeds.
Is this correct?
Sent from my HTC Vision using xda premium
Click to expand...
Click to collapse
Ah, I think you're referring to T-Mobile in the USA? We are talking about T-Mobile in the UK which we have 3G/HSDPA access on the Note. (Though the speed is artificially limited to 384kbit/s )
384kbps?? I just did a speed test while on a moving train and got 1.8mbps on the t mobile package your talking about.
The 500 mb cap only counts for downloads and streaming. Once you go over the 500mb you can still surf etc. but they block any downloads or streaming for the rest of the month.
I ordered my note in the last week of October and was told I would receive it the first week in November! It's now the 21st and they still can't even tell us when we are going to get it! If we'd bought this phone on Orange we'd have had the phone for nearly 3 weeks by now!
I'm going to question them on their Twitter feed again later today (@buymobile_help). I'll report back what they say.
Sent from my Desire HD using xda premium
These dudes take the pee. I will call them up again today see when im getting the phone. Its been too long! The dude told me I will get it on saturday!
I got a reply from twitter. Two other people asked the same question at the same time i did on their feed.
They told one us it would be another 7-10 days for delivery and then me and the other person they had no ETA.
Reading between the lines.... They don't have a clue when they will have stock.
I just want to clarify what I've read elsewhere about the 384kbps 'cap' on the T-mobile unlimited web bundle. I haven't experienced it myself, as I don't have a T-mobile account.
Apparently if you buy an Android phone direct from T-mobile, you will get full HSDPA speeds. However, if you buy from a reseller like Buymobiles.net, it will be limited to 384kbps only. People have apparently been charged an additional £5 or £7.50 a month to get a 'web and walk plus' bundle that gives them full HSDPA speeds. There is also one post where someone says he managed to get HSDPA enabled for nothing. I cannot verify these claims. I can only suggest that once you get the handset you make sure you have HSDPA before the cooling off period finishes.
I myself have ordered a Note from e2Save on TalkMobile. £379.99 for the phone + £12 a month for 24 months for 200 mins/200 texts/1Gb data
Andy
They have idea. Yet they have taken my 49.99£ b---ds!
I just cancelled my order, it's taking too long! I ended up ordering from O2 at 3.40PM today, will be getting the phone tomorrow
DarkStone1337 said:
I just cancelled my order, it's taking too long! I ended up ordering from O2 at 3.40PM today, will be getting the phone tomorrow
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Click to collapse
what contract are you getting? the only reason i want this contract is it is cheap! 650 total cost over 24 months. 900 minutes, unlimited texts with 500mb data.
with o2 that would cost me much more!
I twittered them, they said they are sending more items out this week. on their website theyr chanegd it to "in stock" hmmm. i shall wait and seee!
sharp910sh said:
what contract are you getting? the only reason i want this contract is it is cheap! 650 total cost over 24 months. 900 minutes, unlimited texts with 500mb data.
with o2 that would cost me much more!
I twittered them, they said they are sending more items out this week. on their website theyr chanegd it to "in stock" hmmm. i shall wait and seee!
Click to expand...
Click to collapse
I went on the O2 50 plan. 24 month contract, £13.50 Monthly, £279.99 Handset cost.
I'm not planning to use this SIM, I just got this contract to get the handset.
Apparently it is possible to remove data from the monthly bill after the first month. This would reduce the monthly bill to £10.50.
£10.50 * 23 months = £241.50 + £13.50 for the first month = £255.00 for the contract.
£255 + £280 handset cost = £535.00 - £50 QuidCo cashback = £485.00.
Not bad if you think about getting the contract for the handset on its own
I plan to use GiffGaff instead of O2.

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