Database Users

Orange Tarrifs for the Touch HD

Post the deal you got here... Lets work together to make sure we all get the deal we want out of Orange!
What were you offered and how much?
For example today I got offered 3gig fair usage but i'm sure thats a load of rubbish!

Phone £49.99 - with £100 rebate in credit on account
Panther 45 - £20.00/month (long term customer discount)
free upgrade to 500mb/month data.
however i called orange today to ask about data usage as I have seen 1000mb else where and I was advised that there is no additional charge for use over my 500mb a month and that I would only receive a text message telling me I had gone over the fair usage amount - when asked what would happen if this was to continue I was told there was no penalties what so ever. (I asked that this conversation was adequately recorded on their system) In practice I think they are using the fair use system as a sales tool when in fact it does not really exist.

It does sound like it very much depends on your previous usage / length of time with Orange / your bartering skills LOL
I've been with Orange forever, but my bill is generally quite low - I got a deal which wan't quite as good as that cost wise (also on Panther 45), but did include the unlimited data usage.
Orange have a 'Blackberry connect' deal running at the mo, which offers unlimited data use for £5 a month - I guess they might have the option to apply this to non-Blackberry phones too?
Took a couple of "I need to speak to my manager" breaks, and I was on the phone to them for an hour.
But I was happy with the resulting deal

Great idea for this thread, I was just about to start one up however it would be appreciatied if all tariffs offered are marked as "New Contract" or "Upgrade".
I popped into town today to buy the Touch HD from Orange as a new contract and see how well I could do.
Well I've gotta warn people DO NOT BUY FROM NOTTINGHAM (Broadmarsh) unless you want to PAY FULL PRICE. Completely un-negotiable! 'Area Manager' refused to offer any discount what so ever because it was a 'just release handset'. Still can't believe that I suggested that I move upto £40p/m and was met with the same contempt!
Whilst chatting to the other staff, the lad let it slip that the 'area manager' has already given as many discounts as she's allowed for the month and its unlikely that I'll get anywhere even talking to her. Unfortunately, she then told him to get rid of me since I wasn't going to get anything (obviously she didn't like the look of me, loitering in the shop waiting for her to deal with some OAPs buying a topup).
I can't fault the lad I was talking to, since he's got no authorisation and was very apologetic but despite saying that he's practically got a sale on his hands and its effectively ££££ walking out the door and ends up as lost revenue, neither the him or the area manager would offer any kind of discount.
Oh well, next place is Derby I guess - hopefully the manager hasn't spent their quota of discounts
TTDegs said:
Orange have a 'Blackberry connect' deal running at the mo, which offers unlimited data use for £5 a month - I guess they might have the option to apply this to non-Blackberry phones too?
Click to expand...
Click to collapse
Hmmm I was informed in-store that the only data tariff they have is the 250mb @ £7.50p/m - I repeatedly asked if there was any other options, teirs, or offers which would increae my limit and he responded everytime with "the all we've got, we are really uncompetative with out data charges".

Mine was sort of new (I've got to cancel my previous [expired] contract), as I believe that Orange don't officially have stock for upgrades at the mo.
I've always found that I get the best deal by phoning them.
You might (if you're lucky) get a better deal face to face in store - but only if the manager likes you / has deals left.
And if they have any in stock anyway.
Obviously, you stand a chance of physically walking away with one in your hand doing it that way - but at least the call centre people have access to centralised stock, not just the 3 (or however many) that have been delivered to the store that week

Are these 18 month or 12 month contracts? I can't get a good deal on 12 months (They have conveniently lost a good 12 month offer i was made on Saturday!)

Mine was 18 month.
Anything else I forgot to add?

I'm on an 18 month contract (had to move from 12) This is why they offered the £100 credit.
Also i cant imagine getting a better upgrade deal from the store as they operate on a commission basis, the store would only offer better terms on a new contact for low use customers.

touch hd
I'm currently paying about £40 a month including the mobile internet option, contract finishes in a month.
I was offered £15 a month for 1000 mins, loads of texts and apparently unlimited internet. I have to pay £120 for the phone though.
I'll believe it when I get the phone in my hand; still waiting for them to get more stock, I was told it should be tomorrow (Wed Nov 10th).
This was over the phone btw.
They aren't even making me quit Orange and start a new contract like the have every time for the past eight years.
Sounds like a good deal to me but I'm wondering if they will "lose" this offer when they get more stock

£35/month, panther 45
250MB data (grrr)
£100 for phobe with £100 cashback.
I'm not sure how you guys got much better deals than me... :/

My deal:
Phone cost: £199 but will get £60 credit on bills so no bill for a few months!
Data: Unlimited data (FUP Capped at 500MB)
Mins: 300 X Network Mins
100 Txt Messages
Unlimited Landline calls
£20pm - 18month contract
7 Days DSR / Cooling off
This was the best deal I could get since my last 3 bills were quite low.
There was no negotiating with them on the handset price, although I did try - including threats to leave as I was out of contract. Sometimes that works and sometimes not.

Touch HD in stock for upgrades - just got a text. However they will not discount from £199 for the handset (although I could get £20 a month for Racoon)
Think I may buy out of the contract I'm on, and go with either the Expansys deal or the mobiles.co.uk instead

Doh!
Just called up Orange and they couldn't find the 15 p/m offer on their system.
Apparently it was from a different department so I'm waiting for a call back with someone from disconnections rather than retentions.
Will keep you all updated

got it ordered
It's now ordered and should be delivered tomorrow or maybe Friday.
Panther 45 for £40 a month with a £25 discount getting it down to 15 for the duration of the 18 month contract.
Free broadband if I want it (i don't), 1200 minutes, 500 texts, unlimited (250MB) internet and £129 for the phone.
And I get to keep my number. Looks like Orange have got over their "brand new customer only" mindset.
Out of the four people I spoke to there was only one muppet, a definite improvement and they now tell you how long you will have to wait to speak to someone instead of keeping you on hold for thirty minutes.
After years of slagging Orange I'm now actually happy with them.
Woo hoo!

brilliant
been playing with it all day and i've got to say i'm impressed.
only gripe so far is landscape doesn't work for all apps. GSen fixes this though and also turns it off when you put it face down.
touchflo i pretty cool but i miss spb diary so am experimenting with it turned off.
the options for claunch don't render on the big screen but appart from that it's a wicked bit of kit.

phoned orange for the pac code as I'm thinking of moving to O2 home broadband, so moving my mobile as well(to get the ~£5/month reduction the broadband). after asking for the pac code(they offered their broadband for £8/month(as I don't have orange at my exchange so can't get it free) on their home start(only 10gb usage), the home max(40gb) for £23/month) I asked to see what offer they could do on the touch hd(wasn't expecting much as the experiance back in october asking for the omnia wasn't fruitful(wouldn't go under £110 on £30/month contract), £25/month(500mins(quite a bit more then my needs), 100texts(not a big texter) & unlim land line(most of my calls are to land line)), handset for £175(with £130 credit to my following months bill, so £45 for the handset) + £5/month for 'unlim' web(500mb, used to be 250mb. apperently increased from boxing day). I'm going to see if I can get a couple quid more off a month and/or the handset down to £150(not hopefull on that).
I'm tempted to go ahead and get the touch hd from orange, but tryin to decide due to the O2 brodband. also thinking of waiting till the N97 comes out next year(1st half of 2009 according to what mobile).

The deal I ended up with is:
£49.99 for phone
£50 rebate
1200 Minutes
500 Texts
Limited to 250mb fair usage ... (but they always say unlimited when I call ??)
£30 a month
Amazing phone. Well worth it.

AlexEv said:
The deal I ended up with is:
£49.99 for phone
£50 rebate
1200 Minutes
500 Texts
Limited to 250mb fair usage ... (but they always say unlimited when I call ??)
£30 a month
Amazing phone. Well worth it.
Click to expand...
Click to collapse
Thats a cracking good deal for 30 quid a month you got there... just hope you didnt have to get on your knee's for it lol .
Anyways....you guys forget about orange and their rubish about not available for upgrades etc and head on to mobiles.co.uk and grab it from there either as upgrade or new contract (free hd ) ...either way I found it nuch simpler than dealing with the lovelly people at orange and bagged a unlocked and unbranded HD through my Mrs upgrade for 60 quid (shes quite happy with her trusty pink nokia ) and now running my o2 sim that is due for upgrade in february but will just change it for the simplicity tariff since wont need a new phone for now but will keep it as a contingency plan for the HD successor :-D

NEVER EVER EVER buy a phone from your local orange shop - they are a useless set of twits who have no idea of half of the capabilities of the phone and then try to rip you off - for example:
couple of weeks ago I visited them (under the impression the Touch HD was exclusive to them) - They could only offer me either £200 for the handset on a £35 per month contract OR £50 for the handset on £45 per month handset (18 months). At the time I was happy to pay this, but put a deadline on them for the next following day as they didnt have the device in stock and said they would have to procure it.
That night I went on teh interwibble and Carphone warehouse were doing them for £137 for the handset on £35 per month contract. Phones 4 U however were doing them FREE on £35 per month contract.
I visited the orange shop next day ready to bargain - but luckily they didnt get the Touch HD in stock, so told them where to go and ordered it from Phones4U over the phone. 2 Days later a VERY happy bunny having saved £200!!!
Moral of the story - tell orange to go play with themselves and goto a third party provider like Phones4u

300£ for phone
270£ cash back
800 min, unlimited texts and unlimited landline
500mb/month fair usage policy.
also received a samsung g600 to keep my other orange number.
35£/ month

Touch HD on Orange

Hi all,
After trawling around the web to help me make the decision on whether or not to get the touch HD...or an iPhone, I've finally got a Touch HD through Orange upgrades. Getting 400mins, unltd texts, 500mb data for £22.50 per month. Had to pay £100 for the handset though! My phone is getting delivered on Monday, and I've heard a lot about tweaks for the device, where do I find these? Which ones would seasoned users of the HD recommend installing?

you got two choices
http://forum.xda-developers.com/showthread.php?t=463783
or for a better way of doing it, but have a good read first because you can screw things up if you do it wrong.
First point of call before you do anything
http://forum.xda-developers.com/showthread.php?t=431217
then head on over to and update your ROM, this contains many of the tweaks and is a fine ROM.
http://forum.xda-developers.com/showthread.php?t=461228
if you fancy watching movies on your HD
head to
http://forum.xda-developers.com/showthread.php?t=467112
download that re-encode your movie and enjoy!

ChilledDJ said:
Hi all,
After trawling around the web to help me make the decision on whether or not to get the touch HD...or an iPhone, I've finally got a Touch HD through Orange upgrades. Getting 400mins, unltd texts, 500mb data for £22.50 per month. Had to pay £100 for the handset though! My phone is getting delivered on Monday, and I've heard a lot about tweaks for the device, where do I find these? Which ones would seasoned users of the HD recommend installing?
Click to expand...
Click to collapse
That sounds like a good deal, I just upgraded on Orange and am paying £19 for just the minutes and texts as didn't know what data bundle i needed, online the data bundle is £7.50 for 250mb so how did you get that deal???

Garfoid said:
That sounds like a good deal, I just upgraded on Orange and am paying £19 for just the minutes and texts as didn't know what data bundle i needed, online the data bundle is £7.50 for 250mb so how did you get that deal???
Click to expand...
Click to collapse
They've recently changed this and its now £5 for 500mb

yea just phone the customer service they will add it for you £5 for 500 mb, and dont forget to add orange cae for £6, great value for money, then you dont have to worry about anything hapening to the device.

makavelianz said:
yea just phone the customer service they will add it for you £5 for 500 mb, and dont forget to add orange cae for £6, great value for money, then you dont have to worry about anything hapening to the device.
Click to expand...
Click to collapse
sweet! thanks for the heads up guys
I rung them about a month ago for a package and they were asking for £7.50 for 250MB off-peak!!! - this is a bargain, also took out orange care, never know when I'm going to need it

considering the HD is one of the epensive devices they sell well worth going for that flat rate of £6 a month , now you dont have to worry about it evey 2 minutes

When I upgraded back in November I was told I was getting 500mb of data a month for free, anyway after my second bill arrived I decided to check my usage for the month - I was surprised to see that I had only used 320MB but even more surprised to see that the package was shown as unlimited.
Has anyone else looked at their bill?

_macca said:
When I upgraded back in November I was told I was getting 500mb of data a month for free, anyway after my second bill arrived I decided to check my usage for the month - I was surprised to see that I had only used 320MB but even more surprised to see that the package was shown as unlimited.
Has anyone else looked at their bill?
Click to expand...
Click to collapse
The exact description of the data package appears to vary a lot between paperwork/staff/bills. On the phone they describe it as "Unlimited with a 500Mb Fair Usage). But online it's described as a "500Mb limit". Sounds like their billing calls it unlimited.
The impression I get is that £5 for 500Mb is for new contracts only (including upgrades) and you commit to it for the length of the contract. If you add it to an existing contract, it's £7.50 for 250Mb, but you make no commitment and can remove it next month.
Now is an excellent time to be upgrading as, at this time of credit crunch and general economic downturn, retentions departments are desperate to keep customers. By observing that I could get an iPhone, Storm or G1 for free by moving away from Orange, I managed to effectively get the Touch HD for £15.50 on a £20/month contract, including the 500Mb data. Granted I only get 200 mins, but I never use them anyway. I also had to pay £195.95 upfront, but it's offset by £180 airtime credit (meaning I effectively don't pay a bill for the next 8 months or so)

Htc touch hd for only £59.99 !!!
Hi,
I got my Htc Touch Hd only a few days ago , vost only £59.99 , this is the lowest price I have seen on any UK online or shop retailer! I opted for the lowest Orange Contract Racoon 20 , I have to pay £19.57 Every Month.
I'll Probably cancel the contract after 12 months , this is allowed in the terms and conditions of Orange.
The website where I got my phone : http://www.buymobilephones.net/
I have just unlocked it , put a T-mobile chip in it , I had a Mda Vario 2 since 2006 , my contract expired , t-mobile haven't released the MDA VARIO 4 , as this was the phone I wanted , couldn't wait , so I get the Touch Hd.
Anyway , it a great phone , bbc iplayer , even bbc live news works perfectly , only works with opera , the website you need to enter is :www.bbc.co.uk/mobile/iplayer/

Ordered a Touch HD on Orange yesterday - as an Upgrade from my current phone/contract (Nokia E65/Racoon 25).
Speaking to the retentions department I got:
HTC Touch HD on Panther £40 (1200Mins/500Texts/500Mb internet/Unlimited Landline) + £5 Orange Care. The Touch HD I bargained down to £28.50! (yes it's a more expensive monthly package, and 18 months).
Currently Orange are doing an offer for a FREE Touch HD on a £35 montlhy contract (but for 24 months)
dazza9075 - thanks for those links!

Have order mine at £28.50 with a Panther 40 plan + £5 Orange Care. That was an upgrade from the Retentions department.
Dazza - thanks for the links!
RE the Orange plans - the Panther plans have 500Mb data "as standard" now, and the other plans (except the really low cost Racoon plans) have the 500Mb data as a £5 bundle.
Incidentally - if you're not on a contract, or don't mind changing number - they're doing a January sale with a FREE Touch HD on a Dolphin £35 24 month contract.

The people here who have got orange care, Do you intend updating the ROM on your phones?, As this would surely invalidate the care option.

if it does, i would back up the rom, on to a pc, the utility is found somewhere on this forum, its what i'm planning on doing, i'm on orange aswell paying just ova 40quid a month, i'm a new orange customer from 02, 600 mins unltd txts and 500mb data and the orange care, and do orange release rom updates from the htc phones, on the htc website there atest rom was released in dec08, the 1 i hav is Rom 1.19.61.1 date 11/25/08 radio 1.09.25.14, as fellow orange htc HD owners what version of rom are u using.
Edit: the rom is for the asia release ( http://www.htc.com/hk-en/SupportDownload.aspx?p_id=179&cat=2&dl_id=453 )
Also in the following link in this forum ( http://forum.xda-developers.com/showthread.php?p=3048728 )

Can you post this ROM

here is my rom whioch i dumped earlier 2day its the orange rom
http://rapidshare.com/files/191585731/ruu_signed.rar
chand4u76 said:
Can you post this ROM
Click to expand...
Click to collapse

just taken delivery of phone from orange. been with them for ten years managed to get 'limitless' data some texts( never use), free landline calls, 700mins all network, paid £90.00 for phone and then got another 3.50? as loyal customer from the lady in india. First impresions
1 orange can certainly **** up a phone with there own rubish programs.
2 do not like the fact they take of programs.
3 came with micro card 8mb quite good
4 charger is rubbish silly shape in some locations
5 cases from htc getting worse have ordered cyrstal cases off ebat from uk dealer. but i bet it comes from china by post.
6 I have had other htc and atoms so am use to these always replace roms not sure if i will keep 3d flo as it seems slow.
7 please god let microsoft deliver a good operating system for next mobiles.
8 If they do not offer upgrades then they will loose me to apple. I have stuck with microsoft through thick and thin. More thin and I would like to be treated nicely for once.
9 will need to install agenda one as built in contacts still pants. agenda 1 lets you link contacts to diary.
10 bluetooth on this phone easier and clearer than than on atom.
11 does feel big please don,t let me snap it.
12 why are htc accessories not as snazzy as iphones.

Thanks for uploading

Got 400mins, unlimited texts, unlimited web browsing anytime, made sure of this as it is needed with the HD, phone for 48.50 on 18 month contract for £9.79pm, happy with that, just keep badgering them and they have a new computer system which i was lucky enough to get onto.

cjovic said:
Got 400mins, unlimited texts, unlimited web browsing anytime, made sure of this as it is needed with the HD, phone for 48.50 on 18 month contract for £9.79pm, happy with that, just keep badgering them and they have a new computer system which i was lucky enough to get onto.
Click to expand...
Click to collapse
That's better than my deal! But I got what I need, at least.
100 minutes, 300 texts, unlimited mobile internet, phone for £48.50 and a free bluetooth headset. £10 p/m for 9 months, then £15 p/m for the other 9 months. By the end of it, I've not even paid for the phone, let alone the bluetooth headset!
Took a LOT of convincing to get that, though. "O2 are giving me the phone for free." was my opener. By the end I was all "Any sweeteners? Laptop? iPod? ... Bluetooth?"

UK - Orange Dumping HTC Touch and my probs getting an upgrade!

I've been with Orange for the best part of 10 years, my average bill is about £30 but Orange shops would only offer me an uograde to HTC Touch for about £300!!! I'm wanting to sign an 18 month extension and take out their broadband package, so I'm surely worth something to them, but thats the best they could offer.
So I called Orange direct and now they tell me they are no longer offering the HTC Touch HD!! Operator wasn't sure why but suggested it was too expensive and thereofre not popular enough.
I've even been to many 3rd party folk like phones 4u and carphone warehouse and none of them offer the handset as an upgrade, only to new customers.
(for a number of reason I am unwilling to start a new contract)
damn, I'm a windows developer so I was looking foraward to making myself some apps :-(
none of the other HTC on offer right now interest me (HTC Diamond, 3g and Magic are available) and very few other makers offer windows mobile

I got myself put through to the "retentions" department and made a lot of noise about hos
a) orange were supposed to offer the same things to existing customers as new ones
b) why should I renew with orange when I can go elsewhere (there was an offer on the Touch HD at the time though)
c) I'd been them for well over 10 years
d) return to a)
got my Touch HD for about £30 on Panther 45 (which admittedly is more calls/texts than I need, but was the lowest they'd go at the time).

UK Orange upgrading
I have been with Orange 10yrs +.
I upgraded to the Touch HD from the SPV M3100.
They first told me it would be £290 to upgraded.
I asked if they could do adeal and was told i could upgraded for £50 if I did it there and then. I said no.
Waited a couple of days then phoned "retentions" again and stated that i would leave if they didn't do the same deal as Carphone Warehouse who where offering the HD on Orange for FREE at £35/month.
They relented and give to me for FREE.
I did the same with my wifes phone two weeks later.
You just got to force there hand.

yes, I considered calling retentions but was told they were no longer offering the HTC at all so I din't bother, perhaps I ned to do it anyway and see what they come up with

Riceburner said:
I got myself put through to the "retentions" department and made a lot of noise about hos
a) orange were supposed to offer the same things to existing customers as new ones
b) why should I renew with orange when I can go elsewhere (there was an offer on the Touch HD at the time though)
c) I'd been them for well over 10 years
d) return to a)
got my Touch HD for about £30 on Panther 45 (which admittedly is more calls/texts than I need, but was the lowest they'd go at the time).
Click to expand...
Click to collapse
Rinsed and repeated that approach with Retentions on 3 different occasions in March this year. I got no satisfaction whatsoever.
Their best offer was £50 for the handset plus Dolphin 35 for £35pm 18mo. Online they had a deal Free handset plus Dolphin 35 for £30pm 24mo which they would not let me have.
Went via phones4u for took out Dolphin 30 @ £30pm for 18mo's. Took me about 5 days to swap my old Orange number out to T-Mobile then back to my new Orange contract.
I love my HTC Touch HD and Orange's great reception but hate Orange customer service and crappy internet tarriffs.

I got mine, after many arguments and bartering.
i paid £194 for the hand set.
And they put me on a £10 a month contract.
200mil
Unlimited texts
AND they put a £200 credit on my account, so 18 bills at £10 = £180. i pay no bill, aslong as I dont go over my 200min (Which i will never do!)

i got my htc touch hd for £107 on £21.50 a month
700mins
500texts free landline callin
n my existing magic numbers
2 months free internet trial
not bad loving my phone but wished they gave me the internet unlimited but oh well!!

You can get one for less than £300 on ebay - no contracts to sign!
I bought one in January for £370, then paid £15 to unlock it. I then cancelled my Vodafone contract and signed up to O2's SIM only tarrif, where I pay £20 a month for 1000 texts, 500 mins, and unlimited internet.
Sorted!

They gave me one for free when they first got them in, but then I do have a couple of contracts with them (my girlfriends is in my name) so maybe I'm a valuable customer.

I didn't have too much trouble getting what i wanted.
I paid £46 for the handset, and pay £26 a month, down from £50 a month before hand, for that i get...
700 minutes
Unlimited Texts
500mb Web browsing
Insurance
I've always had great service from Orange.

I had to start a new contract with orange to be able to get the phone for free.
Picked it up from phones4u website in the end.

I used to be with Orange but left due to customer service problems. Bought the HD on ebay for £300, £15 to unlock it and am on O2's sim only deal. It's a good feeling knowing I can leave the network whenever I want (or whenever they piss me off)

i phoned retentions and told them i wanted to go O2 for the iphone if they didnt offer me a Touch HD. they gave me 900 mins, unlimited texts and unlimited internet for £26 and i had to pay £50 for the phone. about double on everything i had previously for £14 a month cheaper!
they seemed to suddenly accept anything i wanted as soon as i threatened to go to O2 for the iphone so maybe give that a go!

Guys and Girls,
I was fortunate enough to get my hands on the THD when they released it in early October last year - been loving it ever since.
The only observation that I would make is........................
Don't get yourselves tied into 18 / 24 month contracts with any of the airtime providers on the strength of this handset as it is already "end of life"!!!
This may be a good reason why some of you are struggling to get a great deal or get one at all! Wait with your current handset and see what is going to replace it.
On that point - I also have a Blackberry 9000 (bold) which I have got to say outperforms the THD at every turn, and more importantly has a keyboard! Anyone who is wanting to upgrade from any HTC product that has a keyboard currently (TyTn / TyTn ll / Touch Pro etc etc) be warned, I missed that functionality!
Anyway - good luck.

how many on here have recieved 'the' text from orange?

unless you've been living under a rock(or any such sayings), you either recieved 'the' text or read about it on the internet/heard from a friend etc.
http://forums.moneysavingexpert.com/showthread.html?t=1825687
basically from 14th september orange(uk) are putting up the minimum charge of the calls(calls to 08x numbers and all call once you've used up your inclusive minutes) from 5p to almost 15p not their per min charge as some people seem to getting it mixed up(i.e. if you call for 1 second, currently you get charged 5p but from 14th september it'll be almost 15p).
I got my text yesterday and cancelled mine in the last hour, asked to transfered to payg(should recieve the sim within 30days). going to sit back and see what comes out over the next few months before deciding what to do. I've had my touch hd since january, got 11months left(the 7th month started on 26th july) so saving me £330 on my contract(racoon 30, £25/month + £5/month 500mb web. had to pay ~£175 for the handset but got £130 credited to my account on my 1st bill so didn't have to pay any more for the 1st 4 bills).
as per the title how hany have recieved this text and cancelled? also anyone without the text manage to cancel? I know 1 person has on here as seen they put their touch hd for sale.
p.s. I've not seen another thread regarding this on here and search isn't finding any for me either.

I'm on a panther and I can either cancel or get double my entitlements - minutes, text and data and £10.00 off my bill
Got my phone in Dec however the PAYG route sounds good as there are no phones I'm interested in.
Nokia N97 seems ok but it would be for wife and not me. I like the HD.
They really have given a load of people a way out of long contracts.

I haven't got "the" text yet, but it wouldn't suprise me! I hate Orange with a passion.
To anyone considering going with Orange look around first, their customer service is absolutely awfull! Having said that they did help me out for a little while, but I had to fight tooth and nail just to get a decent service from them!
When my HTC Diamond was playing up I had several replacements (I personally think the phone is poorly designed) and finally when I asked for a different model replacement the only thing they would offer me was a purple Nokia! (Bearing in mind this was when the HTC Diamond first came out!). I had been with them for many years before this and it's always been the same, I'm still waiting a phone call from their customer service manager from January!!! I only stick with them for the promise of better service, but I think I will change soon.
But as was already mentioned you can get out of your contract with the change in the T's & C's.

Evening all,
I've got 2 months left on my orange contract and haven't got the text yet. I'm planning to switch to O2 so I imagine there should be no problems with getting my PAC code now instead of waiting the 2 months or buying out my contract?
Cheers

Well, I have about 12 months left on my contract and I am contemplating contacting Orange to do just this.
I received the text on the 21st and I have been feeling a bit uneasy about the changes in price. Haven't really had the chance to look into it yet.
Must say this could cost Orange a pretty penny.

BTW: Check out this page on the moeny saving link forum that was initially posted:
http://forums.moneysavingexpert.com/showthread.html?t=1825687&page=12
Check the bottom where it says:
Another trick being attempted by some customer service agents is to demand the return of the handset. However as terms and conditions
“14.1 your Device is not a part of your Contract - your Device and Accessories are acquired by you outside the terms of your Contract

Well I must have been living under a rock, because I knew nothing about this! But as long as it's only to 08xx numbers and if I go over my allowance, then it doesn't really bother me :/ am I right there?
But...do you reckon I could ring up and threaten them with cancelling my contract, and then get freebies or money off?

should have said that there is also a change in the data pricing as well, at the moment it's max £1.47 per day but from september it's flat rate of ~60p 25mb limit per day.
s.bounford if you read the site I linked to, the 1st post explains all the changes. but if you're happy with what you're on, don't go over your mins, call 08xx number etc then don't need to do anything.

Just got off the phone with Orange, the guy instantly said that I was well within my rights to cancel the contract and keep the phone!
However, they did offer me a fairly decent tarriff reduction when I mentioned this.
Ironic the first piece of good customer service comes when I'm telling them that I'm leaving!

joey7415963 said:
Just got off the phone with Orange, the guy instantly said that I was well within my rights to cancel the contract and keep the phone!
However, they did offer me a fairly decent tarriff reduction when I mentioned this.
Ironic the first piece of good customer service comes when I'm telling them that I'm leaving!
Click to expand...
Click to collapse
what did they offer? I was thinking about asking if they could lower mine from £29.37/month(£30/month once the vat goes back up to 17.5%) to £15/month, but have read people saying they've been offered £10/month discount so doubt they'd done it (I'd have been asking for £15/month discount).
how do I turn the data off so that it doesn't connect through edge/3g/hdspa(or what ever it is)? as I'm going payg once I get the sim through, I don't want it to be eating up my credit(its £2 per day on payg). I've gone through settings and turned data off before but still find that it connects and use up data(I currently have the 500mb/month so it hasn't been a problem), I've read about this nodata cab from modco is that the best option(will I still be able to connect through wifi?)?

I use NoData and it works perfectly for me. It lists the three data connections (Orange Internet, Oange Wap and Orange MMS) and lets you toggle each one between enabled/disabled (I only have Orange MMS enabled). You can still use everything else, including WiFi, flawlessly

I had the txt but I deleted by accident but I'm still going to ring them up and cancel my phone. Opportunites like this don't happen often lol.

I don't understand, I've been an Orange customer now for just 10 years and 3 months ago when I upgraded, they gave me the Touch HD for free,
1200 mins
1200 sms
Unlimited Browsingthis
Free Home Broadband and lastly
Free 1g per month mobile dongle.
Total £24 per month 18 month contract.
Now I am yet to receive this text but somebody tell me, just where am I to get a better deal and keep my number?

fowler002 said:
what did they offer? I was thinking about asking if they could lower mine from £29.37/month(£30/month once the vat goes back up to 17.5%) to £15/month, but have read people saying they've been offered £10/month discount so doubt they'd done it (I'd have been asking for £15/month discount).
how do I turn the data off so that it doesn't connect through edge/3g/hdspa(or what ever it is)? as I'm going payg once I get the sim through, I don't want it to be eating up my credit(its £2 per day on payg). I've gone through settings and turned data off before but still find that it connects and use up data(I currently have the 500mb/month so it hasn't been a problem), I've read about this nodata cab from modco is that the best option(will I still be able to connect through wifi?)?
Click to expand...
Click to collapse
They offered me £5 reduction on my contract with an extra 3 magic numbers and unlimited landline phonecalls. Considering I was only paying £25 a month for 600 minutes, 500 texts, unlimited data, magic numbers, etc, now its going down to £19.47 inc VAT I think I might be tempted to stay!
Also offered me an instant upgrade to the HTC 3G for free aswell.
As far as the no data thing goes I'm not too sure as similarly with the unlimited data, I've had no need.
However, the latest ROM from Dutty has a disable 3G mode which may or may not help.
Sorry I couldn't be any more help.

Hi I was on Panther , i have been playing email pingpong between HTC and orange , my bog std blackstone has some glitches, i tried to install the new firware from HTC but because orange had put on their own firware it would not happen.. this was the opportunity i needed... the woman on the phone got really stroppy with me but having argued the toss with her for 10 mins, i got through to cancellations, i was told my contract would end tommorow, i asked for a PAC code, and was then told my contract would terminate when the PAC code was used...
I have since found out i can get 30% off all o2 contracts through work... happy days

Hi
I got the TEXT a couple of weeks ago and had completely forgotten about it untill this thread popped up..... Thanks
I phoned them today and went through to disconnections and the person - who was very knowledgable tried to offer me some goodies to stay but I have just about had enough of the poor coverage in my area that I declined..So I am leaving orange in the morning - joined now with Vodafone on PAYG and for the 1st time in 6mths am ableto actually make a call from my sofa!!!!!! no more trips to the bottem of the garden in the rain for me!!
And I reckon I've saved in excess of £200 in the process....
Thanks for the thread....
jpw

Just waiting for the text for me, so I can get out of my 18 month contract.
Got about 8 months left.
Then I'm off to an O2 simplicity tariff on rolling 30 days notice till I see something else that intrigues me.

Do you guys know from which date the contracts are effected by the price increases, I signed up 7th July 09, am I effected and will I be able to terminate the contract? The reception is soooo poor down my road.
Surely orange would make sure all new contracts signed within the last few months abide with their price increases.

I can remember getting this txt and ignoring it, but it feels like longer than 1 month ago.
Does anyone know when they started sending them out?
Thanks

Hi,
I'm only half way through my contact, I received the text just over a week ago. Should I be able to cancel my contract?

where to get a HD2 and how...

I appreciate that quite a few of you have now got one but some of us are still struggling to get our paws on one Personally I want one through o2 but cant seem to get to the front of the queue for placing an order! I could jump ship but would like to stick with them so the burning question is how did you guys do it? Did those of you on o2 get it through a 3rd party eg: paid towards it with someone like carphone warehouse or bmobiles or did you wander into a store who happened to have one fall through their letterbox as you stepped in? When you've had to put up with o2 telling you contradicting "pork pies" about how they haven't shipped any and dont do it yet it makes you start to wonder

terrytpot said:
I appreciate that quite a few of you have now got one but some of us are still struggling to get our paws on one Personally I want one through o2 but cant seem to get to the front of the queue for placing an order! I could jump ship but would like to stick with them so the burning question is how did you guys do it? Did those of you on o2 get it through a 3rd party eg: paid towards it with someone like carphone warehouse or bmobiles or did you wander into a store who happened to have one fall through their letterbox as you stepped in? When you've had to put up with o2 telling you contradicting "pork pies" about how they haven't shipped any and dont do it yet it makes you start to wonder
Click to expand...
Click to collapse
Personally, I bought mine outright from Expansys.com, SIM free. I've got a monthly contract with O2 where I get enough minutes and texts with a web bolt-on for less than £20 a month. It suits me, but then I had £500 to spare (ish )
I always like the idea of going SIM free, in case something comes out that I really want but can't afford it. I'll just get an 18 or 24 month contract in that situtation, and probably try and get something like a PS3 with it, so I can sell my current phone and the console, so I'll end up with a new phone and a wad of cash. That should help make me feel better about signing up to a contract
Since I went the SIM free route, I can't really advise on who has them and who doesn't, as far as contracts go.

terrytpot said:
I appreciate that quite a few of you have now got one but some of us are still struggling to get our paws on one Personally I want one through o2 but cant seem to get to the front of the queue for placing an order! I could jump ship but would like to stick with them so the burning question is how did you guys do it? Did those of you on o2 get it through a 3rd party eg: paid towards it with someone like carphone warehouse or bmobiles or did you wander into a store who happened to have one fall through their letterbox as you stepped in? When you've had to put up with o2 telling you contradicting "pork pies" about how they haven't shipped any and dont do it yet it makes you start to wonder
Click to expand...
Click to collapse
Bad news on the O2 front, they finally had some in store yesterday so I could go over and find out what they will be costing on contract. To get it for free you have to sign up for a £45/month contract and that only gives you 1200mins and 500texts. You dont even get the internet package that you get with the iphone. Go for a lower tarif package and you are looking at £100 for the phone..
I will be waiting til vodafone get new stock (with an updated rom) on 11th December. Free phone for £35/month and you get 900mins UNLIMITED texts (3000 FUP), UNLIMITED landline calls (3000mins FUP), UNLIMITED internet (500MB FUP). Plus the vodafone HD's seem to be unlocked and unbranded so in my opinion thats a winning deal and well worth the wait

Each to their own mskip..you do know that the deal you're looking at gets you an extra 300mins if you do it online? all of course assuming that you can live with them making you wait for an indefinate period of time to despatch it

terrytpot said:
Each to their own mskip..you do know that the deal you're looking at gets you an extra 300mins if you do it online? all of course assuming that you can live with them making you wait for an indefinate period of time to despatch it
Click to expand...
Click to collapse
Yeah actually the 300 extra minutes is available online or over the phone. Over the phone the order gets processed right away for next day delivery so I think im gona be doing it that way lol. Waited long enough for it I figure my patience will stretch to a few more days
Could have got it from a vodafone store 2 weeks ago but they dont offer the internet package and I guess im a tight git I want the most value for my money haha.

we're singing from the same book there buddy..I'm hoping to get one on something like the palms tarif and preferably as a business customer..unltd 02 calls,10 unltd land lines and ultd www would do me nicely at £35 ish a mnth even over 24mths as you can upgrade at the 12mth point and get whtaevers hot then

You guys are making me jealous :\
Back here in Portugal you pay 15 euros for a 100min plan plus 15€/month for a 500MB data plan...

Just try some different vodafone stores, I went to 20 different and one could tell me 2 weeks ago that they would get one that afternoon so I directly reserved it. If you can't find any on stock the next shipment will come in on 17th of december (north ireland).
Its free with a 35 pounds bussines plan it includes 1000 minutes, Unlimited texts, Unlimited Landlines, Unlimited Internet and Vodafone Passport.
Good luck!

mskip said:
To get it for free you have to sign up for a £45/month contract and that only gives you 1200mins and 500texts. You dont even get the internet package that you get with the iphone. Go for a lower tarif package and you are looking at £100 for the phone..
Click to expand...
Click to collapse
Not strictly true. I performed my upgrade two weeks ago yesterday when O2 first got them in stock. I did what I always do when going for an upgrade, threaten to leave. I was told a £35, 18 month tariff would mean the phone would cost £98. I asked to be put through to retentions where I asked for my PAC code. When they asked why I explained I wasn't happy with the fact O2 wanted to charge me £100 for a phone I can get from Vodafone for nothing (not strictly true but he didn't appear to realise that). After a few more persuasive arguments and another threat to leave, he said he 'managed' to get the phone down to £1.72 for me on an 18 month, £35 tariff with 600 minutes, 1000 texts and unlimited data (or 750mb to be precise).
However, I have heard they have cottoned onto people doing this and are now refusing point blank to offer the phone for less than £98. It's got to be worth a shot though.
mskip said:
You dont even get the internet package that you get with the iphone.
Click to expand...
Click to collapse
You sure about that? I got unlimited data the same as the iPhone on a £35 a month tariff. Oh, and be careful with Vodafone's fair usage data policy, you get charged as soon as you go over 500mb, even in the first month. O2's is much better, you have to go over 750mb on a regular basis before they threaten to charge you.
EDIT: just checked and you're wrong there mate - you get a free bolton that you select yourself on all tariffs including and above the 600 minute £35 a month one. One of the selectable boltons is for unlimited web/data. Check the link out.
http://shop.o2.co.uk/tariffs/18_months

Pagnell said:
he 'managed' to get the phone down to £1.72 for me on an 18 month, £35 tariff with 600 minutes, 1000 texts and unlimited data (or 750mb to be precise).
now refusing point blank to offer the phone for less than £98. It's got to be worth a shot though.
Click to expand...
Click to collapse
which as a "retention deal for a valued customer" is still pretty poor when for only £5 more at vodafone you'll get 1200minutes,ultd texts,ultd data (fup 500mb?) AND ultd landlines over 18mths,oh and that's with the phone for free...what would an extra £5 at o2 get you?not that much I'll guarantee..it seems o2 think they have their customers over a barrel at the moment due to this phones popularity which will no doubt see them losing quite a few punters in the short term! Why they didn't just put it on the same tariff as the Palm Pre is beyond me and is the deal I would/intend to snap up as soon as I can.

terrytpot said:
which as a "retention deal for a valued customer" is still pretty poor when for only £5 more at vodafone you'll get 1200minutes,ultd texts,ultd data (fup 500mb?) AND ultd landlines over 18mths,oh and that's with the phone for free...what would an extra £5 at o2 get you?not that much I'll guarantee..it seems o2 think they have their customers over a barrel at the moment due to this phones popularity which will no doubt see them losing quite a few punters in the short term! Why they didn't just put it on the same tariff as the Palm Pre is beyond me and is the deal I would/intend to snap up as soon as I can.
Click to expand...
Click to collapse
Yes, but I'd rather pay a little bit extra to avoid Vodafone as I think they're an awful network.
As for the deal you mention, as I never go over my 600 minutes anyway, the extras you speak of mean little to me even if they do only cost £5 more. 1000 texts is effectively unlimited to the vast majority of people and O2's unlimited web deal is better for reasons I pointed out above and that is something I use a lot.
No, I'll stick to O2 thanks and I suggest you do the same.

Pagnell said:
Not strictly true. I performed my upgrade two weeks ago yesterday when O2 first got them in stock. I did what I always do when going for an upgrade, threaten to leave. I was told a £35, 18 month tariff would mean the phone would cost £98. I asked to be put through to retentions where I asked for my PAC code. When they asked why I explained I wasn't happy with the fact O2 wanted to charge me £100 for a phone I can get from Vodafone for nothing (not strictly true but he didn't appear to realise that). After a few more persuasive arguments and another threat to leave, he said he 'managed' to get the phone down to £1.72 for me on an 18 month, £35 tariff with 600 minutes, 1000 texts and unlimited data (or 750mb to be precise).
However, I have heard they have cottoned onto people doing this and are now refusing point blank to offer the phone for less than £98. It's got to be worth a shot though.
You sure about that? I got unlimited data the same as the iPhone on a £35 a month tariff. Oh, and be careful with Vodafone's fair usage data policy, you get charged as soon as you go over 500mb, even in the first month. O2's is much better, you have to go over 750mb on a regular basis before they threaten to charge you.
EDIT: just checked and you're wrong there mate - you get a free bolton that you select yourself on all tariffs including and above the 600 minute £35 a month one. One of the selectable boltons is for unlimited web/data. Check the link out.
http://shop.o2.co.uk/tariffs/18_months
Click to expand...
Click to collapse
Its alot easier to get a better deal if you are already with your provider and go for an upgrade. At the moment im with orange and they have absolutely nothing worth getting right now (except the iphone 3gs lol) which means I have to goto a new network
I think everyone you talk to will give you different information. For example in the O2 shop I was told the data bolt on was upto 500MB but in the terms and conditions on the website it says unlimited. In the vodafone store and on the phone I have been told that if you go over your 500MB FUP then you will be contacted and that you will definitely not be charged extra for going over the limit. I know that with the O2 bolt on you arent allowed to used your phone as a modem or for video/audio streaming unless you pay extra which is why they have taken youtube off their roms and is pretty stupid really.
You are right that you can get a free bolt on with O2 but with only 500 texts available instore (I think its doubled to 1000 online) its still not enough for me in business use and I would need that bolt on to upgrade to unlimited texts. That of course means I need to pay extra for the data bolt on
Also with vodafone giving unlimited landline calls it means I can do most of my business calls for free and leave my included minutes for family and friends
I know everyone has their prefered network but for everything they are including and the much cheaper tarif I think my only option is vodafone I just hope the stock comes in on the 11th after putting it back 2 times . When I rang htc yesterday they said the delay was because they are putting extra software on for vodafone so im assuming thats the 360 software.

I fully intend to its just a matter of getting the right deal (although I could say any deal at the moment with o2!) I've never tried voda myself but as I get through over 2000mins/mth on o2 (ultd o2's and got all my buddies using them too)straying isn't a very attractive option to me and as for texts,dont use them at all (think my avg over the last mth was 2!)

spastik said:
You guys are making me jealous :\
Back here in Portugal you pay 15 euros for a 100min plan plus 15€/month for a 500MB data plan...
Click to expand...
Click to collapse
Consider yourself lucky..
Here in Belgium, you have to pay 20€ for a 85 minute plan (no free sms) + 20€/Month for 200Mb data (or 25€ for 500Mb)
If you want unlimited voice, unlimited sms, but no data, it'll cost you 89€
Also note that you have to buy the phone full price (paid 570€ for the HD2), there are no offers combining a phone and a plan.
I don't think there are many countries where the phone and internet plans (don't get me started on those ) are that expensive

terrytpot said:
I fully intend to its just a matter of getting the right deal (although I could say any deal at the moment with o2!) I've never tried voda myself but as I get through over 2000mins/mth on o2 (ultd o2's and got all my buddies using them too)straying isn't a very attractive option to me and as for texts,dont use them at all (think my avg over the last mth was 2!)
Click to expand...
Click to collapse
2 texts a month you CRAZYYY person haha I think my average with sending out quotes and texting clients and friends is about 2500 a month

Mithrandir007 said:
Consider yourself lucky..
Here in Belgium, you have to pay 20€ for a 85 minute plan (no free sms) + 20€/Month for 200Mb data (or 25€ for 500Mb)
If you want unlimited voice, unlimited sms, but no data, it'll cost you 89€
Also note that you have to buy the phone full price (paid 570€ for the HD2), there are no offers combining a phone and a plan.
I don't think there are many countries where the phone and internet plans (don't get me started on those ) are that expensive
Click to expand...
Click to collapse
OMGG thats madd I dont think I would have a mobile phone if I had to fork out that every month ontop of paying full whack for it as well
You should move to the uk lol

mskip said:
Its alot easier to get a better deal if you are already with your provider and go for an upgrade. At the moment im with orange and they have absolutely nothing worth getting right now (except the iphone 3gs lol) which means I have to goto a new network
Click to expand...
Click to collapse
Indeed. I don't think the HD2 is available to new customers on O2 yet, it certainly isn't listed as being available on their website. Which is ridiculous considering I have had it for over two weeks.
mskip said:
I think everyone you talk to will give you different information. For example in the O2 shop I was told the data bolt on was upto 500MB but in the terms and conditions on the website it says unlimited. In the vodafone store and on the phone I have been told that if you go over your 500MB FUP then you will be contacted and that you will definitely not be charged extra for going over the limit. I know that with the O2 bolt on you arent allowed to used your phone as a modem or for video/audio streaming unless you pay extra which is why they have taken youtube off their roms and is pretty stupid really.
Click to expand...
Click to collapse
My O2 branded HD2 has/had Youtube on it, although they had removed the Wi-Fi router. However, I have just used a goldcard to upgrade my firmware to 1.48 which has effectively turned it into a sim-free model and put the wi-fi router option back. As for O2 not allowing tethering, I do it anyway the same way I used to on my iPhone. Providing you don't take the p**s and download 1gb+ a month they have no way of determining the difference between you browsing on the phone and browsing on your laptop through it.

Pagnell said:
My O2 branded HD2 has/had Youtube on it, although they had removed the Wi-Fi router. However, I have just used a goldcard to upgrade my firmware to 1.48 which has effectively turned it into a sim-free model and put the wi-fi router option back. As for O2 not allowing tethering, I do it anyway the same way I used to on my iPhone. Providing you don't take the p**s and download 1gb+ a month they have no way of determining the difference between you browsing on the phone and browsing on your laptop through it.
Click to expand...
Click to collapse
I'm glad you mentioned that actually..my first "chats" with o2 to get this on a business account led me to inquire about the cost of 3gb data allowance..I was quite prepared to stump up £15/mth so I could ditch the dongle from 3 that I use only to be told that 3gb of data would cost me £405/mth,yes,thats right £405.00 a month! so what if all the sharers on the account get to share it,its still £405 and there's only me on the contract! and to cap it all the woman in question wanted me to pay towards the phone as well!!!

Got a few days ago a update from a friend that works at a vodafone store, just after I got mine they were all called from the vodafone warehouse to HTC because they wanted to fix first some (in my eyes minor) bugs like the pink camera problem...

just like we were told o2 did then...