Hi
I'm currently on orange UK, and they offer a 12 month warrenty on the phone (i think??)
My question is, when this 12 months is up, does HTC offer another warrenty?
Cheers
The warranty is in addition to any consumer rights you will also have.
In the UK the law requires goods to last a 'reasonable period of time' but that excludes fair wear and tear.
In other words if you buy a handset on a contract then you should reasonably expect the handset to last the duration of the contract. If it fails then it is up to the the trader who supplied the handset to sort out your problem, not the manufacturer.
As there are so many handsets coming on 2 year contracts now I think the traders will be attempting to gloss over these issues and suggest the manufacturer's warranty overrides the obligations of the trader. It does not.
Other than the one from where you buy the phone, (and pay an extra 50-60 might I add), does HTC offer a warranty? If not, where can I get one? (What sites are best for this)
Also, about the data, Im on AT&T, and want to cancel my data plan due to the 30 doller charge for only EDGE, and am fine with only wifi. Can they tell I have a smart phone (HD2), and would GPS work without data?
Thanks!
HTC offers the standard manufacturer's warranty (12 months) to the first owner and does not cover grey imports (so you won't have it). You should look at getting insurance instead of warranty.
Any idea where I could get the insurance? Thanks!
?
what is a gray import? sry for the noob question...
im on att as well and was wondering if the 1yr htc warrenty applies to me? as in if something goes wrong does the warrenty still work for me?...
I got insurance from this dealer. http://networkingrus.com/ He is based in Georgia. He is small but legite. Friends have bought phones from him so I can verify his integrity. The insurance he sells is CPS (Consumer Priority Service) I got 2 years of warranty and accidental insurance. Covers everything except theft. You could add the theft part to your home owners policy if you wanted. It was $99 for phones $750-1000 and $80 for phones $500-750. He has just warranties also. Not bad actually for 2 years of full coverage.
As far as I know if your phone needs repaired you are sending it back to Europe or Australia anyways. But at least my T9193 is covered. Hopefully they will honor our warranties here with HTC USA soon.
Gray import
A gray import (grey in Europe) is when goods have been purchased from a wholesaler in one country and sold in another, rather than the dealer purchaseing directly from manufacturer or their wholesaler.
Leddy said:
HTC offers the standard manufacturer's warranty (12 months) to the first owner and does not cover grey imports (so you won't have it). You should look at getting insurance instead of warranty.
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HTC's warranty is actually 24 months.
ardsar said:
HTC's warranty is actually 24 months.
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My HTC warranty is 12 months! Must be different per country?
ardsar said:
HTC's warranty is actually 24 months.
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He's American which indicates that he imported a T9193, which has a 12 month warranty.
There has been a lot of discussion about warranty for galaxy s2 for users in USA.
I have found some definite answers. Summary is : none of them will get warranty in usa but needs to be shipped to UK/Europe.
I was planning to buy one handset but holding back due to the lack of warranty.
However if someone has got other info please add it here
1. Handtech : I sent a mail and this is the reply that i got.
If you needed to claim on the warranty for the Galaxy II then it would more than likely have to come back to us I'm afraid as it is only covered by a UK warranty. However, sometimes Samsung in Europe will help but we obviously cannot guarantee this as it would be their decision.
2. Expansys-usa - Talked over the phone -
Told me they will help me ship the phone to UK. But i dont know how fast that is going to be.
Hope this someone here
Pretty much as is and as has been reported .
Two warranty suppliers one the seller and two Samsung .
Samsung have said in the past that they cover warranty within Europe providing user has receipt from authorized seller .
jje
My company buys $10MM a year in Samsung TVs. My global account rep checked with the retail electronics group and said it would be serviced at any Samsung repair center worldwide. I'd take that over a shop clerks statement.
Here's an excerpt from the e-mail I received:
In the event that warranty service is required on your Samsung Mobile product and you are located outside of the country where it was originally purchased, the local Samsung entity in the foriegn countries listed below may be able to provide you with warranty service (labor or parts) during your warranty period.
Any warranty services rendered shall be in a manner consistent with the terms and conditions of the Samsung Mobile Products Limited Warranty. Warranty services performed outside the country of purchase may take longer if parts are needed to repair.
Samsung posted a reply to a consumer and that was the basis of my statement regarding warranty in Europe .
So one part of Samsung differers with another .
Personally if its an international model i would expect warranty to be covered worldwide .
Buy one from Europe break it take it to Samsung USA service centre will be the test .
jje
JJEgan said:
Buy one from Europe break it take it to Samsung USA service centre will be the test .
jje
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So true. That's the only real test. Personally, I'd rather not be first.
I was sending tweets to @galaxyssupport and they wouldn't give me the time of day. Referred me to SamsungUK as "its not a US market phone." SamsungUK has yet to repsond to me. That was a few days ago.....
Anybody have updated info on this? I bought from Expansys and would like to know who I would talk to regarding a warranty covered issue. Thanks.
jmwein said:
Anybody have updated info on this? I bought from Expansys and would like to know who I would talk to regarding a warranty covered issue. Thanks.
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What is the issue you are having? I'm getting ready to pull the trigger on one from Expansys.
Thanks
Not sure if this is helpful, but I bought from Handtec, had to return it for replacement (screen issue diff from ring or yellow). They shipped back using Royal mail, took forever b/c of the Canada post lockout.
The point is shipping back and forth for issues on a phone that seemed to have a propensity for initial quality errors, could get expensive.
benivolent said:
The point is shipping back and forth for issues on a phone that seemed to have a propensity for initial quality errors, could get expensive.
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How much did it cost and how long to did it take befoe you had a working phone again?
kbiz90 said:
How much did it cost and how long to did it take befoe you had a working phone again?
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Cost me approx 79.10cdn to ship back via Fedex. (Canada Post would have cost me $69 but they were on strike &or locked out).
Sent it back June 16, 2011 and received my phone July 11, 2011. (i had my old phone to use in the meantime)
It was just super annoying to check tracking and seeing that it hadn`t left UK for weeks because of the mail lockout, esp when they could have shipped it fedex. Oh well, at least I have it back now.
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
3_D said:
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
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did the samething.
I cannot believe this phone has not come out here.
Sent from my GT-I9100 using Tapatalk
3_D said:
I just went with SquareTrade. Cost $94 for 2 years with ADH. Accidental Damage from Handling (ADH) coverage.
https://www.squaretrade.com/
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If you're in the U.S. might want to look into that. I called them before and because it doesn't have a standard U.S. warranty, it is not covered by Squaretrade.
Of course they have no way of knowing if your phone has warranty here in the U.S. or not, so they let you set it up. Make sure you can keep it, if not cancel it before the 30 free days are up.
You can buy a SGS2 at Amazon right now for $673 with free shipping (if you have Amazon Prime). Probably won't have to pay tax either unless you live in WA state (or some other unlucky state). Amazon has a 30 day return policy.
So, total Amazon cost without warranty is most likely $673.
If you buy from Expansys USA, you pay $700 plus tax. The tax for my state is $54. In addition, I give another online vendor my personal information and billing details.
So total Expansys USA cost is most likely $754. For me, it's an extra $81 over Amazon. Or 12% more.
What do you get for that $81? You probably get a two year warranty against manufacturing defects. Amazon is one month. It's unclear whether you have to ship it back to the UK. If you do and you pay the same as benivolent (thanks for the info, benivolent), you'll pay another $70 or so and wait at least 10 business days.
So, if you to ship it back the UK, total Expansys USA cost is most likely $824. For me, it's an extra $151 over Amazon. Or 22% more.
Even if you have to replace the screen which costs $350 (according to BarryH_GEG), the actual savings is $199 if you have to ship back to the UK or $269 if you can get it repaired at a Samsung service center. Of course, if a button fails after the first month, the savings will be much less or nothing at all.
So, from a breakeven standpoint, paying up for the warranty only makes sense if you think there is more than a 12% or 22% chance of something major breaking after the first month.
For me, the more like scenario is I drop or lose my SGS2.
Let's say we can get SquareTrade accidental damage from handling coverage for $94 or 14%. It might be useful if you drop your SGS2 in a puddle or drop it without a protective cover. In that case, you definitely want to buy from Amazon. However, that coverage is questionable given what Oat23 said. Your SGS2 may not be covered since it doesn't have a standard U.S. warranty.
Nothing will cover you if you lose your SGS2.
Personally, I never damaged any of my phones from dropping them and I never lost one. So it has paid for me in the past to forego insurance. That's hundreds of dollars in savings. If I continue my good luck, I'll save a minimum of $81 on my SGS2 purchase. Of course, whether you want to pay up for a warranty or insurance is a personal choice. However, they say the safest driver is one with a cop in the rearview mirror. Maybe the safest SGS2 owner is one without a warranty.
kbiz90 said:
You can buy a SGS2 at Amazon right now for $673 with free shipping (if you have Amazon Prime). Probably won't have to pay tax either unless you live in WA state (or some other unlucky state). Amazon has a 30 day return policy.
So, total Amazon cost without warranty is most likely $673.
If you buy from Expansys USA, you pay $700 plus tax. The tax for my state is $54. In addition, I give another online vendor my personal information and billing details.
So total Expansys USA cost is most likely $754. For me, it's an extra $81 over Amazon. Or 12% more.
What do you get for that $81? You probably get a two year warranty against manufacturing defects. Amazon is one month. It's unclear whether you have to ship it back to the UK. If you do and you pay the same as benivolent (thanks for the info, benivolent), you'll pay another $70 or so and wait at least 10 business days.
So, if you to ship it back the UK, total Expansys USA cost is most likely $824. For me, it's an extra $151 over Amazon. Or 22% more.
Even if you have to replace the screen which costs $350 (according to BarryH_GEG), the actual savings is $199 if you have to ship back to the UK or $269 if you can get it repaired at a Samsung service center. Of course, if a button fails after the first month, the savings will be much less or nothing at all.
So, from a breakeven standpoint, paying up for the warranty only makes sense if you think there is more than a 12% or 22% chance of something major breaking after the first month.
For me, the more like scenario is I drop or lose my SGS2.
Let's say we can get SquareTrade accidental damage from handling coverage for $94 or 14%. It might be useful if you drop your SGS2 in a puddle or drop it without a protective cover. In that case, you definitely want to buy from Amazon. However, that coverage is questionable given what Oat23 said. Your SGS2 may not be covered since it doesn't have a standard U.S. warranty.
Nothing will cover you if you lose your SGS2.
Personally, I never damaged any of my phones from dropping them and I never lost one. So it has paid for me in the past to forego insurance. That's hundreds of dollars in savings. If I continue my good luck, I'll save a minimum of $81 on my SGS2 purchase. Of course, whether you want to pay up for a warranty or insurance is a personal choice. However, they say the safest driver is one with a cop in the rearview mirror. Maybe the safest SGS2 owner is one without a warranty.
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Whoa, lot's of info.
For purchase, I'd go a third route - clove.co.uk. It's $415 GBP ($670 USD) delivered in three days. It'll be fresh UK stock. If it has a defect, you'd be stuck with one-way shipping but someone else had a problem and Clove was good to work with. By purchasing it in the country of intended sale it's covered by the two-year warranty. My company does a lot of business with Samsung and I was told that the phone could be repaired in the U.S. under their Global Warranty program. It's yet to be tested though. If I bought from Amazon it would be through them direct, not an affiliated seller. To your point, if the first phone's defective in any way, they'd be the cheapest and fastest way to get an exchange. Expansys-USA would be second but they'd be more expensive. Both Amazon and Expansys have shipped phones from funky places like Poland and Chile. I got my phone from the UK and it was perfect. I'm guessing with 3MM sold your chances of getting "perfect" would be a lot higher than "crappy" if you went the UK route.
As for SquareTrade they do cover grey market phones. If you can Google a 30% off coupon it's $94 for $600 of coverage for two-years. It's also transferable which makes the phone more valuable on eBay if you ever want to sell it. I'd bet they'd cover the cost of shipping to the UK for warranty repairs also - it's cheaper than them having to eat the phone at the full $600 of coverage. The screen alone is $450 to replace so, to me, the $94 is worth the piece of mind and as a back-up to the Samsung warranty.
Oat23 said:
If you're in the U.S. might want to look into that. I called them before and because it doesn't have a standard U.S. warranty, it is not covered by Squaretrade.
Of course they have no way of knowing if your phone has warranty here in the U.S. or not, so they let you set it up. Make sure you can keep it, if not cancel it before the 30 free days are up.
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You are correct. I checked as well a couple of months ago and they said if it is a UK version of the phone, Squaretrade will not cover it in the U.S.
One way they will know it does not have a US warranty is if you purchased it from and overseas vendor since Squaretrade requires you send in a copy of the purchase receipt. The other problem is even if you bought it from a US vendor and the phone fails in the first year, Squaretrade will tell you to work with the manufacturer since it is "covered" in the first year warranty period.
I guess another option is if you bought it from a U.S. vendor and you have an Accidental Damage policy you could smash the phone with a sledgehammer, accidentally, and try to submit a claim and pay any deductible. But if that doesn't work, all you have are pieces of the phone left.
BarryH_GEG said:
As for SquareTrade they do cover grey market phones. .
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The only time Squaretrade "may" cover a grey market cell phone is if it was purchased through eBay. Squaretrade has specialized warranties for eBay purchases. Otherwise, Squaretrade will not cover grey market cell phones.
On the cell phone warranty sign up page, in the fine print it states "The SquareTrade cellphone warranty prices listed above are applicable to new Cell Phones (with a full 1 year manufacturer warranty) purchased from authorized outlets."
Then on the grey market FAQ it states "SquareTrade honors every valid claim, and only voids a warranty if the item was never eligible for a Care Plan or in cases of outright fraud."
In the case on of a non-ebay grey market phone, it is never eligible for a Care Plan in the first place.
That is what they told me when I asked a couple of months ago. If you hear differently from Squaretrade I would love to know (and a contract name and email for Squaretrade to set me up).
FishTaco said:
You are correct. I checked as well a couple of months ago and they said if it is a UK version of the phone, Squaretrade will not cover it in the U.S.
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From their U.S. terms and conditions:
If the manufacturer refuses to honor their warranty because they consider your item grey market or not purchased from an authorized retailer, we will still cover you.
Here's a link to their full terms and conditions.
http://www.squaretrade.com/merchant/learn/summaryPopup.html
I sent them my UK receipt to have on file so I can go paperless if I need to file a claim. My policy has been updated online to show "receipt received and on file." I checked a lot of different options and their the only ones I could find that would cover a grey market phone.
Securannty.com and and squaretrade.com both state the insurance starts after the manufacturer's warranty expires. That's the way I read it anyway. I'm afraid the warranty company might demand you send it back to Europe of wherever for repairs in the first year.
I'm asking if anyone in the U.S. has filed a warranty with either of these companies for their GNote and what the results were.
I'm using safeware as per the advice that I got in this thread:
http://forum.xda-developers.com/showthread.php?t=1426314
I have since gotten approval and the paperwork on this plan, and as I read it, coverage starts at the time of purchase of the plan.
I'm looking to buy a Pixel 2 XL in January, but i'm struggling to find much about different stores that are selling it and their warranty terms. From what i gather there are 4 places selling the phone outright in the UK, Google Store, Currys/PC World and Carphone Warehouse. I have a pretty good contract that i have no desire to change so buying the phone outright is the better deal for me. But looking at each companies' product page only the Google Store and Currys/PC World mention the warranty. But Currys/PC World have it listed as 1 year still, as far as i know it was bumped to 2 years limited warranty? Do Google honour the warranty if the phone is bought from Carphone Warehouse or Currys/PC World? Or are the stores themselves responsible for replacing the device for manufacturing defects etc. It seems quicker to get it from a store in the UK and i'm not a huge fan of UK Mail. If the warranty process is alot easier, given all the issues this phone has been through, from the Google Store i'll just get it from them.
Sorry for the rambling post, thoughts?
Just ring up Google and find out who the verified resellers/retailers are. I bought mine from EE. I get 1 year with EE and 2 Years with Google. I've gone for a replacement last week so expecting my replacement tomorrow. Both EE and Google did not have a preference who you went with for an RMA.
bleepsake said:
Just ring up Google and find out who the verified resellers/retailers are. I bought mine from EE. I get 1 year with EE and 2 Years with Google. I've gone for a replacement last week so expecting my replacement tomorrow. Both EE and Google did not have a preference who you went with for an RMA.
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I'll try and contact them tomorrow about it, i'm pretty sure EE, iD, Currys/PC World and Carphone Warehouse are but I want to be sure before ordering from one of them and being left SOL with a warranty problem. Thanks.
in the UK you get 12 months return to retailer warranty.
You also get manufacturer warranty, which is usually 12 months - but most phone manufacturers have been giving 2 years warranty.
So you are correct, that Carphone Warehouse/ID/Currys etc (all same company - Dixons plc) will give 12 month warranty, but Google offer 2 years warranty, so within 12 months you can contact either Currys or Google - after 12 months you can only contact Google.
If you buy a second hand phone that was originally bought from Carphone Warehouse - even though they give 12 months warranty, that's only to the purchaser - so the second owner will only be able to claim under Google's 2 year warranty.
So either way - you get 2 years warranty on the phone, just depends which company you want to claim off within the first 12 months if you're the first owner of the phone.
It's worth pointing out that Google Store support is excellent. If the device breaks and is covered by warranty then they swap the device immediately without many questions. You either get a new or a refurbished handset but in most occasions I couldn't tell the difference.
On my 20 month old Nexus 6P, after 3 swaps because of battery draining issues and random reboots, they even refunded me the full amount. For others they replaced them with the original Pixel XL. Can't fault them.