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This is just a warning to others thinking about using MobilePhonesDirect, They may seem cheap but they are pretty useless.
I pre-ordered my new HD2 from MobilePhonesDriect last over a week ago. They promised that they would have stock ready for dispatch on 12th Nov for delivery via Royal Mail special delivery before 1pm on 13th.
I ordered:
HTC HD2
18 Month @ £25pm
200mins, 200txt, unlim data.
Handset = £132
So I took the day off work today to wait around for it. Did it show? No of course it didn't
Now I look at their website and it says they have the HD2 in stock and if you order before 3pm you can get next day delivery. Also the handset price has gone down from £132 to £107 and they are throwing in a free 2GB micro SD card.
Hopefully I'll be able to cancel my pre-order and just reorder at the cheaper price. What is the point of taking pre-orders if you can't supply the customers. They'd even sent me a mail earlier in the week saying they had easily enough stock to supply all pre-orders.
Of course their customer service team isn't answering the phone and also not responding to emails. I feel very let down by this bunch of clowns. I was hoping to be playing with my new phone all weekend. Now I just have to be content with watching all the other people's videos on YouTube who did get theirs on time.
I actually recieved my hd2 from them today, but have to agree, their customer service is appalling.
I actually recieved my hd2 from them today, but have to agree, their customer service is appalling.
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You're one of the lucky ones.
I wouldn't particularly mind but they basically lied to me. I figured it would be just my luck not to catch the post today and maybe have to wait til monday. But they specifically said they had enough stock to fill all their pre-orders but after that other would probably have to wait til mid Dec for their phones.
That's why I pre-ordered.
Now they're saying they've got loads in stock and put the price down
Did you get a free 2GB card with yours?
What plan did you go for?
I had a 2 gb card, leather pouch on the combi 30 web n walk 18 month contract, free phone.
OK, so they must have heard me ranting.
I just got an email at 7pm on a Friday night saying that my phone has been dispatched. Fat lot of good that'll do me as they won't deliver on a Saturday so it'll be Monday when I get it but Tuesday before I can pick it up from the depot. I should have just held on and bought it today for the cheaper price. Grrrrr
Right, rant over, sorry folks.
Moral of the story. Be wary of promises that sound too good to be true.
owz206 said:
I had a 2 gb card, leather pouch on the combi 30 web n walk 18 month contract, free phone.
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Wow you did ok so was the 2gb and pouch expected or complete surprise?
Chimp - i'm in the same boat as you, I was also looking forward to playing with the phone but now will be watching others play with theirs...sad LOL.
I'm sure their is more to life then this.
Well, at least you have got your email. I got all excited when I had the in stock, deliver Friday or monday message. Couldn't get reponse by email or phone, shame I have people with me Sunday for the day and if they saw and tried it i reckon MFD would have seen a couple of orders.
No email saying despatched for me so I can only hope they will still be packing/posting tomorrow and there's still a chance for Monday.
As a matter of interest what's happened to your status on the site now you have had your despatched email?
It just says 'Status - Complete'.
I got this in an email at 18:52 13/11/19
Dear Mr Matt Johnson
Thank you for placing your order with Mobile Phones Direct.
Your Order has been despatched .
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Royal Mail do Special Delivery on Saturdays, don't they?
I think in this thread or a MPD one in the Leo forum it was said that in some areas the Post Office delivers on a Saturday but it's a bit hit and miss as to where - technically it's next "working day" and that normally means Monday to Friday.
They do but for a £2.50 additional charge. I doubt that MFD are going to shell out for that considering they only charged £3 P+P and the cheapest Special delivery charge is £4.95
My understanding is that they deliver Special Delivery on Saturday, its just not guaranteed unless you pay the extra, so more often than not a package will arrive on Saturday. But I'm probably wrong!
Well I won't hold my breath (but I will be crossing my fingers in hope)
Man, I need to get out more
chimpsinties said:
Well I won't hold my breath (but I will be crossing my fingers in hope)
Man, I need to get out more
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Your not on your own mate, there are loads of us. Check out the other thread in this section of the forum.... Loads of us.
Yep, I should get out more, and will once I can take my HD2 with me. :
10.04pm I received the "Your order has been dispatched message".
Peace now reigns.
Worde case is that it goes into the post tomorrow for monday delivery but I am holding out for their having got it in the post earlier but only updated the computer system late and there might be a slim chance for tomorrow. (The odds are better for that than they are for me to win the lottery).
At least they had their stock on the 12th - I have read some suppliers missed out and it's no chance for a phone before Tuesday or Wednesday next week.
chimpsinties said:
OK, so they must have heard me ranting.
I just got an email at 7pm on a Friday night saying that my phone has been dispatched. Fat lot of good that'll do me as they won't deliver on a Saturday so it'll be Monday when I get it but Tuesday before I can pick it up from the depot. I should have just held on and bought it today for the cheaper price. Grrrrr
Right, rant over, sorry folks.
Moral of the story. Be wary of promises that sound too good to be true.
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That's another way to see what a mess of a company MPD is, you pre ordered a week ago and got despatched today but what me that ordered 16 of Oct so as every body can see they have a big mess
I can confirm 100%.
Hopefully it will (eventally) arrive ok and I'll never have to deal with them again. I go out of my way to avoid companies that provide such a pathetic level of "service". Had I known what an utter failure their part in this would have been, I would have waitied for someone else to have a T-Mo contract available for it.
Can't wait to see the last of these jokers.
can i play devils advocate?
Sometimes.. you will end up with a few delays but patience is the key here - and if it doesnt arrive on Monday then I would complain.. But in the meantime I wouldnt slag them off too harshly - its a pretty awesome phone so they will have had a busy few days.
Although you do have a point about the price dropping within the space of a week that certainly would get my goat.
i too have to wait till Monday for mine! worth the wait I hope.
I spoke to MobilePhonesDirect yesterday and was told that they had had a few problems with their system, owing to high demand.
Whether you believe this or not is up to you!
Where I live most parcels sent via special delivery on a Friday WILL arrive the next day, they just cannot guarantee it....and the assistant said it could well come tomorrow.
I ordered mine on Tuesday on the T-Mobile Combi 30 plan, 18 month.
As it happens I already have an HD2 anyway: It's a beautiful device, but to be honest I'm terribly disappointed with the keyboard, and being as typing is crucial to me as a textaholic I'm hoping that HTC will release an updated keyboard that behaves as well as that on the Hero.....for me this one just won't do, and i've been testing out some alternatives......but that's another story!
Just placed my order through premier earlier and then got an email 3.5 hours later saying that they are backordered...
I haven't gotten my confirmation email yet from an order I placed about four hours ago, but the Premier website shows that I have an order in progress (with no details).
Man, that didn't take long!
Yep I just heard they are out. I don't have an ETA when at&t will get more but I will post something as soon as I hear it.
I got the last one from my local ATT store, but they only had 3 total.
I got one from an AT&T store and they said they had plenty left, I guess it just depends what area you're in...
alphajake said:
I got the last one from my local ATT store, but they only had 3 total.
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When I showed up to get mine Sunday they hadn't even put it out yet. Lol
Yeah, I was the only one so far to buy it from the RadioShack I work at, they have quite a few in the back (they haven't even made a dummy phone available for the store).
Mine is still back-ordered
Same here. I've also been trying to call the premier number and haven't been able to get through to talk to anyone. I just want an approximate date...
I got through (took about 30 minutes). They said that it would either ship the end of this week or beginning of next. I cancelled my order -- maybe I'll get the nexus one instead, and risk the wrath of my wife.
What do y'alls think? I like the small form factor of the aria, and the price is right, but ... nexus one!
i ordered mine within 30 minutes of it going on sale saturday night.. and mine was backordered...
could try Best buy... got mine from them for $130 with no need to bother with rebates
Cronis said:
could try Best buy... got mine from them for $130 with no need to bother with rebates
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or amazon, newegg, dell, or tigerdirect. all of which have it cheaper unless you have a really good FAN discount
Yeah Newegg (Simplexity) is best price around, no FAN req'd. Ordered Sunday night, receiving 2 Arias in the mail Wednesday.
If you want to pick it up in person and actually want to PAY for the phone, go to Costco. Best in-store price, better than Best Buy.
newegg and letstalk.com both have the Aria for free right now
Just an update:
I was finally able to get through to premier yesterday, all of the other times I tried it just said to try again later. The person I talked to said that it was too late to cancel the order.
Today, I just got an email saying that my phone has shipped. Now, it's time to wait for the fedex man to arrive @ my house...
I had ordered one for my wife through premier store on monday night and it came as back ordered too. I canceled and went to my local store where they then gave it to me for $229 and $100 in free accessories. The premier store wanted $318.99... I'm glad it was on back order or I would have paid the $318.99 amount. Its no nexus, but it sure holds its own. And, apps that aren't in the app store can be installed via bump. We put shapewriter on hers last night from my nexus and it worked perfectly (shapewriter is not in app store).
Mine finally shipped...just in time for the weekend and I doubt they sprung for Saturday delivery. So tomorrow I am going to call the FedEx depot and beg for them to let me pick it up.
Ordered mine today over the phone with premier. It has been processed and shipped already. So they obviously have them in the warehouse. Good luck guys
i have been emailed about my pre-order from mobile phones direct and now they are saying that delivery wont be in october, but they will start shipping on the 1st of november
i was hoping that i would be in the first shipments as i ordered on the 4th of sept
what do you guys think about this delay - i am seriously considering another phone, the blackberry i have now i doing my head in!
here are the emails weve been sent about the preorder:
Dear Customer
Many thanks for your order for the exciting new Desire HD!
Today, we can confirm you will still be one of the first customers to receive this amazing new phone.
We are expecting to be able to fulfil your order in the next 15 working days which means your Desire HD should be with you by the end of October.
There is no need to call us, we promise to update you with further information next week!
Kind regards
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Dear Customer
Your new HTC Desire HD!
The latest information regarding your delivery has not changed - ‘we are still expecting to be able to fulfil your order by the end of October’.
This will have no impact on you being one of the first customers to receive this amazing new phone!
There is no need to call us, we promise to update you with further information next week.
Kind regards
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Dear Customer
Thank you for your order of the stunning New Desire HD.
The demand for this product has been tremendous and unfortunately there has been a delay in getting supplies in the UK. This has meant they are in very short supply everywhere.
The good news is our shipment has been confirmed. We expect to commence deliveries during the week of the 1st of November.
We appreciate that you have been inconvenienced. We apologise on behalf of HTC.
What happens next? We will email you on the 1st of November confirming your delivery date.
Thank you and sorry for the delay.
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you could just wait ?, 1st of november is only 1 week away its not that long
at least you have a phone to use in the mean time i sold mine so i could buy the DHD imo dont be so impatient
I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!
actually if you are getting a run around like that then i would cancel and order with someone else just for the principle of give **** service then lose a sale
Yes I cancelled my order too with MPD after waiting for many weeks. The funny thing is they didn't seem to care about me cancelling, no apology for delay or trying to convince me not to cancel, just confirmation to say they have cancelled.
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
packetlos said:
I was in the same position as you however I ordered from e2save (part of the carphone warehouse) on Saturday via quidco, the deal was cheaper and the parcel is out for delivery today by DHL.
Needless to say I have cancelled my MPD order today, so much for utimate HTC partner!
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panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
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Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me
I canceled my order with mpd last week. Ordered one from onestopphoneshop today £5 a month cheaper and should be dispatched today. Will update once I have dispatch notice.
panyan said:
*BOWS DOWN*
THANKYOU! i have emailed MPD to cancel the contract, called E2Save (quidco just didnt work for me )
I got twice as many minutes, more texts and the handset price was cheaper!
AND its being delivered tomorrow!!!!!
*BOWS DOWN*
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lol no problem, I am gutted because my wife was out when DHL came so I have to wait until tomorrow to get my grubby mits on my DHD!
It's probably worth noting that I spoke to MPD this morning and they have had a shipment in and will continue to get them this week so should be dispatching them on a first come first served basis.
I'm hoping the guy I spoke to is right when he says I should probably get mine tomorrow or Wednesday, but I'm guessing Wednesday now.
bugail said:
Just a heads up, I ordered from E2Save on the 21st October and they still haven't shipped the phone, DHL tracking says 'Parcel data received awaiting coll'. I emailed them this morning and i'm still waiting for a reply.
Won't be a happy bunny if you get yours before me
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the woman i ordered with today said they got a shipment of 140 just when i was ordering so it said "in stock" and so she said that i should get it tomorrow
maybe we will both get it tomorrow
Mobile Phones Direct - S*** in Service
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...
i think e2save are sending out t-mobile orders first!
i cancelled my vodafone order with them, as i had pre-ordered beginning ov october, only to hear t-mobile orders had been delivered before mine. and that people had ordered them last week, and had them next day !!!
also, all the tariffs keep changing there, last week t-mobile unlimited web 600 was £25 a month, free handset, now its £29.99 handset cost. and the vodafone deal i had has disappeared! now more expensive!!
ive given up, and am waiting til next year and 1.2 ghz ++ devices now.
and hearing all the complaints, it sounds like this is yet another rushed beta device from HTC.
Cancelled my MobilePhonesDirect order. Got it frm Mobiles.co.uk within 24hrs of order
santhoshkumar said:
I've ordered mine with MPD on 20th September and there is no sign of it.
I got the same email stating that they will update me about the delivery on 1st November...
I never buy with them again...
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I've cancelled my order with MPD just 30 minutes before. (helping those poor souls who still believe in MPD and queing there).
Ordered mine with Mobiles.co.uk (free phone + £50.00 Quidco) for the same deal on 26th October 10:00 PM. got it delivered today at 11:00 AM...
Hats off mobiles.co.uk.
I'm so glad I cancelled my MPD order! I've had my DHD since last Monday thanks to me not being willing to wait any more!
Got mine sim free from phones 4 u [email protected] £449.95, i cancelled the expansys £499order, mind you i had rang the phones 4 u northampton, corby, leicester, market harborough, coventry, and kettering branches,
if they try to tell you it is contract only, just tell them you know they sell it sim free, they tend to back down and say something like "i have just checked with my manager and oh yes i see it is available sim free.....sir"
good hunting.
Closing thread.
Topic has been talked about for a long time here
http://forum.xda-developers.com/showthread.php?t=805671
Feel free to post you update there
Cheers,
M_T_M
Your friendly Mod
The reason I asked is because I ordered my Samsung galaxy note from phones4u on Thursday, as I read on google the release date was the 3rd. I saw it on phones4u with a deal with orange. and I bought it.
Anyhow, I was told the following day (Friday) after calling them that the phone was on pre-order, and it would be with me at 11.11.2011 at the latest!
So basically I am confused, I've read on various forums that others ordered it around the same time and received it the next day, and this is all from phones4u!
Anyone else in a similar situation?
sstanton86 said:
The reason I asked is because I ordered my Samsung galaxy note from phones4u on Thursday, as I read on google the release date was the 3rd. I saw it on phones4u with a deal with orange. and I bought it.
Anyhow, I was told the following day (Friday) after calling them that the phone was on pre-order, and it would be with me at 11.11.2011 at the latest!
So basically I am confused, I've read on various forums that others ordered it around the same time and received it the next day, and this is all from phones4u!
Anyone else in a similar situation?
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Hey man, did you get your phone yet?
I upgraded my vodafone contract early with phones4u yesterday to the Note (from Galaxy S). They said 3 - 5 working days yada yada. I went on the online chat today just to ask if they had a more accurate date so I could arrange to be in, but the woman told me it's not released until the 17th... I'm assuming she was confusing the Note with the Nexus and gave up in the end.
Got my phone from phones4u. Just walked in to my local store and walked out with the phone, simples. This was on the release day and not online, I think you will have better luck by going in store.
Dialaphone woes
I ordered mine over a week ago from Dialaphone (subsidary of Phones4U) they gave me a delivery date of 11th November, but emailed me late last night to say no stock. Hmm.. I did an anonymous cold call to them earlier in the week, they said same thing but failed to let me know that my phone was never going to arrive today.
Luckily I ordered one from Handtec, and it arrived within 24hrs yesterday. When the Dialaphone one eventually arrives I will tell them to shove it!
Crap customer service, but Handtec saved the day with 100% satisfaction.
PS the SG Note is a dream to use!
Yeah I just walked in to phones4u on release day and bought it there and then on a brand new orange contract.
Phones4u are now saying they're awaiting stock, but still saying the "release date" is the 17th. Oh well. If I'm luck I'll get it by Friday!
Wondering if this is because I'm going through the upgrades section. I know phone companies keep their stock for new customers and for upgrades completely separate sometimes. Suppose it means they can get new customers on to contracts as quickly as possible, and keep those existing customers on hold for a while.
Either way, I can't fecking wait.
Spoke to phones4u this morning, as today (17th November) is the day they claimed that the Galaxy Note was being "released".
I have been told that they've got stock and that it's being delivered to me on Monday, so fingers crossed!
I also asked about email confirmation, as I didn't get any - at all. Apparently this is because the upgrades process is "nearly completely manual". Suppose that would make sense, and also explain why it's difficult to get stock levels accurate.
Really hope it's here by Monday!
I had the same issue going through phones4u to upgrade my orange contract and the online chat system is useless, i was told that there was no stock of the handsets by the online people, but when i spoke to an account manager they said there where plenty and it was orange who did not want me to get the deal phones4u had offered as it was reserved for new customers!!
So basically i told orange i would go to another company ie vodafone or someone like that and they soon changed there tune so now today the 17th i am waiting for royal mail to drop mine off........
still no joy with phones4u. Just phoned them and apparently they've had trouble getting the transaction to go through the till, but it should be being dispatched by special delivery this afternoon. at which point I should FINALLY get some form of email confirmation.
*sigh*
Hey guys, so I just ordered a 64gb sandstone black 1+one yesterday, and there was no mention anywhere about shipping time etc. There was also no longer the option for Express Shipping, just Standard Shipping.
It said will take 3-5 days to process the order then ship, but no general ETA.
So those who have ordered and gotten their phone, do comment and mention how long it took from placing your order till your actually got it, including the shipping method used!
Sent from my Nexus 5
I ordered mine early on a Wednesday morning and received it the following Monday. The OnePlus site is slow to update with tracking info and the shipping emails come late too. I think I got my shipping email on Saturday and the phone was already in PA. It shipped from CA too. This is my second OPO and the first one was about the same shipping time.
I live on the East Coast. I ordered on a Monday afternoon, it shipped Tuesday from a warehouse in Rosemead, CA via USPS Priority Mail, and it arrived on Thursday. Needless to say, I was very pleased!
DrunkFuX666 said:
Hey guys, so I just ordered a 64gb sandstone black 1+one yesterday, and there was no mention anywhere about shipping time etc. There was also no longer the option for Express Shipping, just Standard Shipping.
It said will take 3-5 days to process the order then ship, but no general ETA.
So those who have ordered and gotten their phone, do comment and mention how long it took from placing your order till your actually got it, including the shipping method used!
Sent from my Nexus 5
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I placed my order on a Saturday, processed & shipped on a Tuesday and received on a Thursday. nmine came west coast to east coast btw as well.
So I'm thinking Its safe to say, it takes about a week from placement of order to receiving the phone in hand...?
Sent from my Nexus 5
It typically takes about 2 business days to process and it's shipped 2 day usps (unless you live in California and it's 1 day) and now requires a signature. So if there's a weekend in there, then yes it takes about a week from ordering to arriving. You'll only recieve an email after you order and when after its shipped.
Sent from my TouchPad using XDA Premium 4 mobile app
I ordered mine last Saturday it went out late Tuesday and I got the phone yesterday. So if you cont the day that I ordered and received total 6 days. Also I had USPS 2 day shipping.
Ordered on Friday, got it Thursday.
Also ordered another one on a Wednesday, got it on a Saturday (USPS).
in both instances, when they ship, it's was via USPS, 2-day priority.
The "Processing" time is what kills it.
I'm in the Los Angeles area. Got my invite on Thursday am. Placed order Thursday am, standard shipping. Friday am got shipping confirmation. Saturday am, the first time info showed up on the tracking number, showed that my package was in Ontario Ca. Saturday pm, arrived at USPS sorting facility in Fontana CA. Sunday am, arrived at Goleta, Ca station. Monday am, out for delivery.
and shipping to canada
how long did you guys wait and how much did you have to pay for taxes and duty
Got my invite on Sat 26th, ordered it right away, It was shipped on the 29th via USPS from CA and I live in MN 2 Day Priority and I got it on Thursday 31st
so it was pretty quick imo
I was just looking up the same thing as the OP. I got my invite this morning and ordered (Fri, Aug [email protected]:30am).
Can. Not. Wait.
Well, actually I will because I don't have a choice. So, it looks like I should have it in my hands by next Thursday and I can live with that.
Ordered last Thursday, received the following Tuesday, 5 days not counting Thursday, 6 days counting Thursday.
Came via usps, I assume standard shipping, there was no option for express. I've had my phone for 4 days, ish, depending on how you count.
Very pleased
Sent via quantum entanglement, focused through my OnePlus One.
How much roughly was the delivery for people that ordered in the UK.
What type of postage did you select? Standard or Express?
Thanks!
aaron187 said:
How much roughly was the delivery for people that ordered in the UK.
What type of postage did you select? Standard or Express?
Thanks!
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I selected Express and it cost me £9.99. I ordered it today so hopefully it comes sometime next week!
I just placed my order yesterday and I live in Canada. There was only express shipping option which was 27.99USD. The duties, taxes, and exchange rate are going to kill me. Thought about shipping to a mailbox in the US and picking it up there and noticed there was only regular shopping option for 14.99USD. Ended up shipping to Canada. Didn't want to risk it getting lost or stolen.
Sent from my HTC Desire
Placed order on 24/7. Got the phone today. Shipped to Austria from Uk.
Amazing phone.
Sent from my One using XDA Free mobile app
krazyq said:
Got my invite on Sat 26th, ordered it right away, It was shipped on the 29th via USPS from CA and I live in MN 2 Day Priority and I got it on Thursday 31st
so it was pretty quick imo
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Just ordered mine a few hours ago. Buddy had 4 day turnover here to MN as well.
ghettopops said:
Just ordered mine a few hours ago. Buddy had 4 day turnover here to MN as well.
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And I thought I was the only one to be lucky here in MN
Phones amazing, I've loved every second of it
Loved? You get rid of it already?