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Dear All,
I have had my SPV now for about 4 weeks now and very pleased with it. However, twice in the last week it hasn't responded when I turned it
on and ended up removing and re-inserting the battery. When it comes back, it starts with the "Welcome to Pocket PC" setup wizard and all my data is gone.
Has anyone else had this problem. This problem has happened with both
versions of the ROM. The only s/w I am running is
Tube (VisualIT)
MS Arcade Pack (Pacman, DigDug etc)
MS Voice Command
Agenda Fusion
CityTime
Regards & Thanks
Chris
Yeah i got the same problem. But it happens when I upgraded my ExtRom from Orange.com. Sometimes it stays at suspend mode, then i have to perform a hard reset to wake up the device. Very odd.
dfens said:
Dear All,
I have had my SPV now for about 4 weeks now and very pleased with it. However, twice in the last week it hasn't responded when I turned it
on and ended up removing and re-inserting the battery. When it comes back, it starts with the "Welcome to Pocket PC" setup wizard and all my data is gone.
Has anyone else had this problem. This problem has happened with both
versions of the ROM.
Click to expand...
Click to collapse
I have had my M1000 for about four weeks too now and although it occasionally soft resets it never fails to respond to the power button. Maybe you have a faulty phone?
On a different note, you say you have Voice Command, I was looking for places that sell it in the UK but it appears to only be available in the US, if you could let me know where you got it I would be really grateful.
Hope you sort your phone out!
Fin
High all
No probs so far
Swiss m1000 installed Programs
Pocket Hack Master ( Overlock your PDA )
Pocket Mechanic ( Clean Defragment and more )
Snails ( adictive Worms(TM) Clone )
Crazy Cart ( adictive Mario Cart(TM) clone
and lots more.
Im overlocking my CPU to 530 MHZ and no Trubbles so far.
Got the thing for two months now, running in this config for about one month.
Peace
Yep, I am having the same problem or much the same problem. The unite works fine until every four or five days when I notice that the bluetooth light and the green phone radio light are flashing (even though bluetooth is turned off). It does not respond to the power button and then lights go off when I try a soft reset. The only way I can get it back on it with a hard reset.
It does not seem to be a battery issue as the battery is fully charged and when I try plugging in the Charger (before doing the hard reset) the charging light does not light up. I have had the same problem with several M1000s from Orange.
Anyone have any ideas at to what might be going on?
Thanks,
Steve
Yep, I am having the same problem or much the same problem. The unite works fine until every four or five days when I notice that the bluetooth light and the green phone radio light are flashing (even though bluetooth is turned off). It does not respond to the power button and then lights go off when I try a soft reset. The only way I can get it back on it with a hard reset.
It does not seem to be a battery issue as the battery is fully charged and when I try plugging in the Charger (before doing the hard reset) the charging light does not light up. I have had the same problem with several M1000s from Orange.
Anyone have any ideas at to what might be going on?
Thanks,
Steve
With Orange Switzerland SPV M1000 I experience the following problems:
1) Bluetooth lights (blue light) and the battery lights flashes even though
bluetooth is not connected and the battery level is fine.
2) Once every other day the device (though fully charged) freezes and I end up doing soft reset.
3) Removing battery already puts the device to soft reset. Orange
4) The activeSync is running without me having to start any activeSync session.
5) Abruptly I get message the memory is full and the device then freeses.
Is anyone having the above problems? How do i resove this?
Many thanks
Swissmate
SteveD said:
Yep, I am having the same problem or much the same problem. The unite works fine until every four or five days when I notice that the bluetooth light and the green phone radio light are flashing (even though bluetooth is turned off). It does not respond to the power button and then lights go off when I try a soft reset. The only way I can get it back on it with a hard reset.
It does not seem to be a battery issue as the battery is fully charged and when I try plugging in the Charger (before doing the hard reset) the charging light does not light up. I have had the same problem with several M1000s from Orange.
Anyone have any ideas at to what might be going on?
Thanks,
Steve
Click to expand...
Click to collapse
SAME PROBLEM AS THE REST OF YOU WHO HAVE THEIR SPV FREEZED UP VERY OFTEN. IN MY CASE IT'S EVERY 3 OR 4 DAYS, POWER BUTTON AND SOFT REST DOES NOT RESPONDE, SO IT'S EITHER HARD RESET OR SOMETIMES SIMPLY REMOVING THE BATTERY DOES THE WORK. I HAD MY PHONE REPLACED 3 TIMES ALREADY AND STILL THE SAME PROBLEM EVEN WITHOUT INSTALLING ADDITIONAL SOFTWARE BUT WHAT CAME BUNDLE WITH THE ORANGE PHONE. IS THIS A ROM BUG ???
SPV M1000 FRANCE
SD CARD 1 GB
OMEGA ONE BATTERY PACK PRO
OMEGA ONE JOURNAL BAR
SPB GPRS MONITORS.
FORTUNATELY I USE THE X BACKUP PROVIDED WITH THE PHONE TO SAVE MY DATA, BUT IT'S TIME COMSUMMING AND REPETITIVE AS AFTER EACH TIME THE PHONE RESETS ITSELF, I HAVE TO RESTORE IT AGAIN AND AGAIN. :evil: :twisted:
IF SOMEBODY COULD IDENTIFY THE PROBLEM, THIS WOULD HELP A LOT OF PEOPLE LIKE ME
THANKS
RICHARD
There have been frequent reports of this problem- Orange are aware of it, and are replacing M1000's as required. They are currently testing a new ROM, so it appears that they think it may be a ROM problem, though it could also be a batch of faulty hardware.
Another possibility
Turning off the record button seems to have helped, could it be that this is being caught and filling memory / draining batrtery?
3rd phone 3 weeks.
Great when working - anyone using a GPS receiver? Tried a TomTom with an XDA 2 lead is not recognised
Re: Another possibility
BobW said:
anyone using a GPS receiver? Tried a TomTom with an XDA 2 lead is not recognised
Click to expand...
Click to collapse
Remember you have to turn of the IR in settings>connections>beam before a GPS will be recognised.
NeilM said:
There have been frequent reports of this problem- Orange are aware of it, and are replacing M1000's as required. They are currently testing a new ROM, so it appears that they think it may be a ROM problem, though it could also be a batch of faulty hardware.
Click to expand...
Click to collapse
we got almost 30 of these at our work, it seems the only one to have this problem is... my one! so i swapped it for another one and it did the same problem... hmm, they must not like power users, the other users are idiots so they dont really mess about with the settings n all
anyhooz, ill be upgrading all of em to SE very soon and i doubt that rom will have the same glitch...
who knows... now that we can confirm (99%) that SE works on the xda II maybe the operators will now make an official upgrade to SE... they have no reason not to
regards
djrm.net said:
we got almost 30 of these at our work, it seems the only one to have this problem is... my one! so i swapped it for another one and it did the same problem... hmm, they must not like power users, the other users are idiots so they dont really mess about with the settings n all
Click to expand...
Click to collapse
Hmm. That is interesting. Only having one here - and having problems - I do not have much to compare.
Do you think the problem comes from changing the standard settings or using extra software then?
By the way the new ROM does not seem to make much difference in terms of this problem, alas!
Exactly the same thing to me...
Every 5 or 6 days... it goes of for no reason, and the only way to wake it up is to hard reset it! weird SPV... maybe some day a nice guy will come up with a solution to our problem! Hopefully...
:shock:
To keep an old thread alive
Those experiencing issues with this device going into coma (requiring Hard Reset to clear)please would you post detailed accounts of when the issue occurs.
Please confirm power settings, what applications were open on the device and whether the radio or BT was on.
Does the problem occur off or on charge, if on does same problem occur if charged from travel charger not dock?
If off charge, if known - state both internal and external battery charge levels when problem occurs?
What is seen on the handset at point of coma?
Working from soft Reset through battery off to hard reset, what was necessary to restore the device and did soft reset or battery off result in a dump?
Could ROM V's and bootloader V's also be stated.
cheers guy's, together we'll crack it
To keep an old Thread Alive
:roll: I have had my phone from about June last year. The first reset occurred about the 3rd Jan this and two more occurring in the past few weeks the last one on sat 12th Feb
The history as I can recall with the last reset is as follows. I took the phone out from work (cradle) Friday afternoon after 4pm don’t think it was put to charge again before the incident also the phone was not used very often as its a work phone. It was on stand by all day Saturday with the green light flashing but no signal input was being received as I was expecting a cal which never came only to find out the phone was off as mentioned by the caller when I called them. Got home about 530pm with the light still flashing and tried to switch the phone on after finding out no signal was received, the light then went out. Could remember this quite distinctly as it happed on the previous occasion. To activate the phone i have to take the battery and sim card out as with the previous occasion put the card in another/different phone to activate it (make a cal) then put the card and battery back in for the phone to work when it would then go through the reset process. Once working on checking, both battery powers were very low think less than 50% as when i checked some time after they were up to 75%
Am in an office with 3 other users and the only one with this problem and am on my 3rd phone since the year started. It seems to be linked with low battery power (both) and extended stand by when it completely shuts down. Trust this would help to get us a stage further.
i have had two m1000's with this problem,
orangecare stepped up for the replacement and i upgraded the 2nd to win2003se and it still does it!
i make scheduled backups now and have learnt to live with it until my contract expires..
on another seperate note..
Remember you have to turn of the IR in settings>connections>beam before a GPS will be recognised.
Click to expand...
Click to collapse
how do i do this in 2003se?
MORE ON THIS
I had an M1000 that worked fine but a small problem occured and orange replaced it - the new one had this problem every 7 days or so - the bluetooth light was flashing although not switched on and when I try to turn phone on it wont - remove/replace bat and resets - I upgraded to ROM 2.02 from this forum but was using origional orange extended rom and it made no difference - if it is a rom problem its in oranges extended rom
I was on a 166wwe - boot loader 1.06 - dont know radio version but was still happening after DCM 2.02 WM2003SE WWE from this forum with radio 1.18.00 and original ORANGE ext rom so if is on ROM is definatley oranges ext rom that has a problem. - HAS ANYONE HAD THIS HAPPEN WHILE ON CHARGE????
THEY REPLACED MY PHONE WITH A REFURB - ITS NOW FINE BUT IM NOT HAPPY
guys lets think here
were all orange subs so its got to be an orange thing (so unlikley to be hardware) - there are people here (myself included) who have upgraded radio and OS so I am begining to think it is in the extended rom on these machines - has anyone who has replaced extended rom had this trouble - I would experiment but no longer have this fault - I never thought Id wish I could get it back but now I think I can see a resolve
we need an orange customer who does not have this trouble to post extended rom on here for us all to try????? - - - Please ??????
it would be nice to crack this one guys keep plugging on
Had my M100 nearly a year now and after many many resets decided to call Orange as I would have thought this was a known problem with them. But according to technical they have never seen this before!!!
There response was ... backup your data! doh!
I told them I did and it was unacceptable to say this as the thing is faulty it takes over an hour to reload the data and it's happend 4 times since I called them 4 days ago.
:twisted:
PS: has anyone got a copy of the original 1.66 rom as you can no longer get it from Orange.
I make a ROM upgrade for WM6(1st versions) three week past.
Works for 2 days and after this, when i reset or turn ON, show the Rom versions numbers normaly and when it should enter in Mobile Windows, the screen distorts and they show some vertical lines.
I try reinstall the others ROM, but nothing.
What i do.
Thanks,
Fersoft
Wish I could help
Sounds like its been dropped or knocked. I've never heard of anything like this previously. I've been upgrading for years on all types of htc phones. I may be corrected but I do not see how a ROM can ruin your model in this way.
Have you got the original back up of the ROM that you started with?
I can olny enter in USB mode.
What ROM to RESERT completly my Pocketpc ?
Thanks any help.
Have you tried to flash an original ROM from the three color screen?
WM6 is the problem...
I got the same problem as you dude.... sounds like crossbow version isn't really suited for prophet. And I guess we'll get more and more of these troubles while more and more users are tested it (at least the first versions). I guess it has something to do with power management, and the way WM6 handles the battery. Mine got better after I flashed it back to WM5, but it still had the problem, and I had to send it back to warranty...
While you find a "solution", you can get it to work again for a few hours by letting it turned off for a few hours, battery out. That way I could flash it back to another rom. But still, after a few hours it would crash or reset itself, and you'll have to let it off without battery for a moment...
If an admin read this, I guess it could be VERY usefull to stick it to let people know they can arm their device that way.
Good luck
Amazing. I got exactly the same problem.
I am back to WM5, however, I still cant use the phone properly. After ten minutes into a phone call it crashes. When I reset I get until the OS loading screen (sometimes it even omits the radio rom number which usually comes between the SPL and OS). Then the screen distorts and thats it.
If I get the battery out for a short while and then connect it to the charger, I can restart the phone after 1-2 hours and it will load properly. However, again after 10 minutes into a phone call it crashes.
Any idea if a new battery would help, because I get more and more the feeling that something is actually wrong with the power/battery system.
Is WM6 even a final version?
I don't see any equipment running WM6 as of now, that's why i asked.
really? I don't think so.
However, every MS software still has a lot of a bug....
I have the same problem, but now even a bigger problem !
I have NO backup!
I don't know how to get it back to the original rom because mine freezes with the screen when the os version is in screen!
Damn, I only got the phone back for 4 hours because is was getting repared for a speaker failure.
and isn't that ironic..
I have a UK supplied Touch HD from Orange and it`s going crazy!
Problem 1:
Backlight switches off without warning, touchscreen still responds but obviously you can`t see anything! Multiple hard resets will eventually coax the backlight to wake up, but the delay between power button pressed and the "first buzz" of life is around 20-30 seconds. Started happening when it was about 2 months old. Initially it was infrequent and I put it down to an installed software problem, but now every few hours. Other symptoms include the charging light failing when the backlight fails and there is usually an increase in heat around the case. Strangely however when I use it as a sat-nav and it is permanently charging the backlight never fails. I have tried a new battery, desktop charger, turned off fast-sleep, autolock, light sensor, full reset and removal of all my software and it still does it. Sometimes its OK for 5 days, other times it goes "dark" after 10 minutes.
All ROMs updated to latest versions. NB This started happening with the original Orange installed ROMS
My original solution to the problem was to run bootloader which forced the backlight on, but the long delay between on/off and start means this doesn`t work anymore.
Problem 2:
Screen display appears inverted and mirrored after pressing power button during operation. This is an infrequent problem but may be connected.
I live in Thailand now. HTC Thailand will no doubt take it and charge me $250 for a new motherboard whether it needs one or not. I can`t easily return it to the UK and I just hope somebody somewhere has some ideas?!?
I was just talking to another user with completely bizarre issues. What you are experiencing is totally abnormal. Just to make sure it's not a software issue- what SPL version shows up in your bootloader? Also, what rom are you currently running?
Please read next post
Please read next post
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
jamesmclean said:
** OOPS my typing brain isn`t working today **
Thanks for replying. I had upgraded to:
2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship
with soft uspl but last night I reinstalled the original Orange ROM, effectively factory fresh. (The HTC April update won`t install natively on the Orange variant of the phone) and the thing stayed on all night and didn`t go dark. However, this morning when I got the reply, I turned off the phone to get to bootloader and it took 3 battery removals to activate the backlight.
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
Any suggestions would be gratefully received.
Click to expand...
Click to collapse
So is the phone working properly again with the factory Orange rom? All I can tell you is that if you want to run the 2009_RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship rom you must have a base SPL of 1.54.0000. Even if you use USPL to flash the rom to bypass CID-locking you still need to upgrade your SPL because the new 1.56+ roms are not compatible with an SPL version less than 1.54.0000. Read the guide in my signature for more information.
I see cRaCKwHoRe is on your case, so your in safe hands. I'll leave it to him.
One suggestion though. Instead of creating new posts and saying 'Read Next Post', why not just edit your first post and state 'EDIT' or 'Update' with new information below. This way thread remains short and easy to follow
Just an idea mate!!
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
jamesmclean said:
Hello again. As I said in the previous post, reset to check the ROM version caused it to happen again. 3 Attempts to wake it up this morning. This afternoon another spontaneous backlight failure. I started to wonder if it could be connected to something on the flash card. So I took that out and it has behaved since then. But this doesn`t mean problem solved as it had worked ok for the 5 previous days with the WWE 1.56 ROMS.
Also, HARDSPL is being identified as a Trojan "heur" with Bitdefender.
Click to expand...
Click to collapse
Most virus scanners show a false positive that USPL and HSPL are trojans or viruses. This is based on heuristics and how these utilities work. They are tried and tested and are most definitely safe.
And again I stress that you cannot run a 1.56+ rom on an SPL version below 1.54.0000. Since you are running SPL 1.14.0000 this is why you are having such issues. You need to flash a newer SPL version!
After the hardspl back to original Orange ROMS:
Anyways SPL is 1.14.0000
R 1.09.25.14
G 52.49a.24.26u
D 1.14.22273
I had 2 dark events. I wondered if there could be a problem with the memory card, so I took it out. My reasoning being, after it goes dark and is reset, something was causing it to wait 30 seconds before "smart mobility" and/or buzz (if the screens still alive). When my PC does that its usually because there`s a memory card or external hard drive confusing it. Took out the card and it was OK all night. Formatted the card this morning and had no problems all day.This is a guess, I am an idiot! But the memory card is the only ongoing part of my phone; internal storage and ROMs has been cleared or upgraded every month.I dont doubt my feeble attempts to upgrade to 1.56 and bypass HTC`s no upgrades for Orange handsets policy may have been a significant contributory factor. Interestingly, Orange are actively discouraging purchase of the HD, they have had too many problems with their handsets.
Going to keep the phone empty for a few days, no software, no sat-nav and see if I have any more events. Then I think will read your HARDSPL instructions far more carefully and retry the ROM upgrade. Excellent work by the way!
The odd thing about this telephone (apart from the inversion and mirrored display problem, which still occurs) is that following the nuclear option of total clearance and ROM upgrade/downgrade it will behave for an number of days and then the backlight dies again. It could still be hardware!
Going to keep my eye on things for a few days.
But if anyone else has had these problems with their HD or Orange handset, please tell! Maybe you aren`t crazy! To help this is a list of symptoms:
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Thanks!
Looks like a SPL problem only. It is responsible for the boot events and mismatched display drivers between SPL and the ROM most likely did it. Anyway interested in knowing updates once U flash a new SPL 1.54. and ROM..
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
jamesmclean said:
Problems not resolved. Backlight dead again today. Multiple failures 10 minute interval. Totally fed up with HTC products. My previous HTC phone MDA Vario 2/Tytn/Hermes had to be replaced 4 times under warranty and until 2 weeks ago I used it when Touch HD died, now it has completely died as well.
Even in its "as-supplied" by Orange configuration the Touch HD won`t work now. May be I will try one more attempt at ROM upgrade. In the meantime I`ve just bought a cheapo Samsung sgh i200 for basic pocket PC functionality and just because it doesn`t say HTC on it!
Windows mobile is great. Massive software library and great to customize. But in my experience HTC make lousy unreliable products!
Click to expand...
Click to collapse
That's really unfortunate. Seems you have bad luck, consistently
Most people really like HTC devices. They do actually make some pretty decent stuff. Seems you've just gotten rotten luck.
Taken it back up to 1.56 with Hardspl as suggested. Installed Dutty 3.4. And it worked... For one night! Dead again today. I think now it is a hardware fault. So I suppose she`s off back to HTC and I will have to pay some money.
I have been very unlucky with HTC products. I said before I had to have 4 HTC Hermes, thought it would be interesting to tell what was wrong with them:
1. Orange SPV3100 WM5. First generation Hermes 100, hopeless wifi, buggy, returned to store and refund.
2. MDA Vario 2. WM5 Upgraded radio version, better wifi. Decided it didn`t like being a telephone anymore and the radio died after 3 months. Returned to store.
3. MDA Vario 2. WM5 Factory replacement. Dead memory card reader, didn`t make it out of the store when I went to collect.
4. MDA Vario 2 WM6 (Hermes 300). Working wifi, a much better operating system. A real telephone. Lasted 18 months! 2 weeks ago, complete power failure for no specific reason. Won`t charge or do anything now.
But before Nokia and iPhone customers get too smug. I also had an iphone when they were first released in 2007 (1.02) and that was a bug infested piece of junk as well. Got stolen in Bangkok. I really do miss having to reinstall the OS every 2 weeks! And my brother`s Nokia N95 has spent more time with Nokia than with him. 8 visits to Nokia care.
And now I have a broken Touch HD, probably with a power supply issue!
All these phones have one thing in common. They were (with the exception of the Hermes 300) first generation examples. And just before you rush out and pay big bucks for the latest telephone from HTC or whoever... Think, was this phone ready for release? Or was it just rushed out to keep the shareholders happy?
Think about it...
Hell! finally I found someone with the same problems. But I have bought it just some days ago!! The only thing I have done since then: installing tomtom on my sd-card and setting this gps-signal thing to the value 3000.
when I bought it i tried to run it in the store: after turning on, black screen but still vibration when i pressed some button, so it must have been on. Then it suddenly worked, installed the system, everything perfect. yesterday i installed tomtom, today it probably "died" around 20 times. everything the same like already described, screen messed up, after turning on vibration after 30 seconds, god!
is there anything i can do? i just bought that thing
Spontaneous backlight failure but screen and phone responding
Simultaneous charging light failure
Delayed reboot 20-30 seconds before first buzz
Continued backlight failure requiring multiple hard resets to resolve
Weak vibration during failed backlight reboot
Inverted and mirrored screen at boot or after wake-up
Click to expand...
Click to collapse
Sounds like you have the exact same problem as my HD: inverted screen, screen blank but still functioning etc...
http://forum.xda-developers.com/showthread.php?t=520781
I am waiting for mine to happen more frequently before sending it away for service. Otherwise they will just return it if they can't reproduce the problem.
Pretty sure it is a hardware problem. I am in Australia and have the original stock ROM.
We may be onto a new fault here. Just noticed 2 more threads with the same screen issues. My phone has been OK for a few days, but today screen won`t wake up at all. Hooked it up to Pocket Controller Pro and it`s reporting a "microp version mismatch 0" in its dark state. Been checking on other websites and this seems to have been a problem with Touch Diamond previously. There doesn`t seem to be an update for microp firmware. One user tracked it down to a loose connection between screen and motherboard. I don`t know! I just wish it would work!
Any suggestions for MICROP issue?
Currently running Dutty 3.4 with 1.56 Olinex. But this has been a problem long before this ROM version.
Fallen Spartan told me this:
"Have you tried going to Start > Settings > All Settings > System > Power > Advanced and making sure device isn't set to turn off after a period of time?"
Until now my phone works without problems, I will report again after some days
Yup, tried that one. Doesn`t work. You will notice after you end a call, the screen will be dim. This is the warning of imminent backlight failure. It is not power management dependent. My problems with the phone started in Feb. Initially intermittent. Now constantly.
Sometimes the thing will work for a few days for no reason. Only way to guarantee no failure is permanent USB power. Pull out the USB and watch it die, instantly! That`s with the original or the new battery.
New motherboard may be the only solution. But it is worth noting that when I had problems with my Hermes and it had to go back to HTC 3 times, each time a new phone was sent. On the service report "New motherboard" was reported. The guy in the T-mobile shop told me they`re too expensive to repair so it`s easier giving you a new one. They still hold onto the old one for 3 weeks though!
Might try to repair the Touch HD, I still have my Samsung SGH. (It`s very slow!) but I think I will wait for ASUS or Toshiba phones with snapdragon processors. Had enough of HTC and don`t want another iphone.
This is a hardware issue. No if's, and's or but's. It is caused by a disconnection between the screen and the motherboard. A faulty motherboard or a loose / broken connector is the usual culprit. I would say 7 out of 10 times it is due to a loose connector. It is a poor design to begin with and after being dropped or roughed up enough it tends to break or get loose. HTC typically just replaces the motherboard in a warranty repair situation.
If you are lucky and just have a loose connector and are comfortable with opening up the device yourself, you can disassemble the device and re-connect or re-solder the 2 port connector that connects the motherboard with the screen. Of course this will "void" your warranty so I wouldn't recommend doing this unless you are comfortable working on micro-electronics. If your case is the type where it is intermittent and it works sometimes and then sometimes not, then you have a loose connection and it just needs to be reconnected or re-soldered.
I have seen and fixed a couple of these now.
I'm aware that some users had this problem in the past due to changing the HSDPA/HSUPA settings or by installing the colored taskbar. In my case that's not the problem.
First of all a little recap of my well... troubled history with the Touch HD.
1. After 5 month of usage I got the infamous black screen error. The display turned black but the mobile responded to my actions. - back to the store - sent in and got it back repaired (changed main platine).
2. About 2 month later were the phone worked well - I got the same error again. Back to the store - sent in and got it back after three weeks with the comment that HTC couldn't find any error.
3. The same day I returned the phone because naturally the error was still there and furthermore the USB didn't work anymore. Got it back yesterday and it seemed to work fine. It was kinda weird that on my first startup the phone was already ready to use - no installation required and I even had the phone numbers htc used to test whether the device works or not in my call list (way to go using the european emergency call for that HTC ).
Did a hard-reset and everything installed without problems. Then when I tried to connect my phone to facebook it rebooted and was stuck in a reebot-loop. Only way to fix it is taking the battery out, wait for a couple of minutes and reinsert it. Tried nearly everything from here on:
- Hard-Reset
- Flashing another Rom
- Using Android
- Flashing back to the orginal HTC Rom
- Updating the orginal HTC Rom
- Cleaning every contact and the battery
- Completely draining the battery and recharging it to 100% before starting up again
- Cursing, swearing, considering throwing it out the window
- Taking out the battery overnight
Well, nothing helped. The only thing I can think of is that the battery is broken. Unfortunately I have no second battery at my disposal and do not know anyone who could lend me one to test it. My provider does not sell the Touch HD anymore because they now sell the HD2 so I can't test it there.
Well, maybe someone can shed some light onto this problem because I'm sick and tired of all the issues I had with my HD. Any trick, any thought about what could cause the problem would help. I'm returning the phone to the store on monday and they promised to give me a new mobile if I had issues after my mobile was sent to repair three times. Still, it will take a couple of weeks before their customer support is able to send me the offer and living a couple of weeks with that faulty phone is going to be tough since I never know when the error occurs.
Any help would be appreciated.
sincerely
Eisfeld
Hi!
My HD2 keeps rebooting itself regularly whether I'm using it or not. It happens every 5 hours or so, but there isn't any clear patterns.
This is not like the other problems that goes around here on this forum, because my phone restarts even if it's completely cold, and even if I'm not using it.
The restarts happens sudden, and the only things that I can recall to the problem is a boot-sound in the middle of the night or during the day.
My phone is heavily modded, I have Artemis ROM, 2.15.50.14 Radio and HSPL installed. But I found out that this isn't the problem, because I've changed everything except moving back to SPL (which I could try if you don't have any other solutions).
So would you help a stranger in need! I would be delighted if I could fix this problem instead of flashing everything to default and send it back to service.
Does the problem exist with a stock ROM?
I have this. Reboots even if cold. Sometimes in middle of night :-( I've only ever used stock roms. I've had my motherboard replaced by HTC and have a new phone from HTC. Their service centre did a great job in replacing, but I still have the issue. Last week it all worked fine on the latest new phone, but its done it again. Rebooted twice this morning.
Given that I have had 3 phones doing this issue, I'm beginning to think that this is too much of a co-incidence.
I'm wondering if the common issue is not actually the phone but perhaps the battery (I can't tell if they sent my old one back) or the Sim or SD Card. I plan to replace the SD card tonight, and buy a new battery. Getting woken up is no fun....
Mine did this, and it ended being a couple of bent battery pins. I bent them back, and now try to make sure I use the red reset button instead of popping the battery out when the device freezes.
Anyone found the problem? Mine is doing it now.
Is it a problem somewhere with the rom? i never noticed when i was on a cooked rom.
Now i am back to the generic rom it resets at random, cold warm, being used, not being used etc.
I have checked the battery connections and they are ok, i have tried a new genuine spare battery and it still does it.
it has just done it now and all i was doing was reading a book with adobe reader, the battery is at 96% and there were no other open items.
It seems to do it every 3-4 days at different times.
Edit.. its picking up a bit now, 3 times in the last hour.
Will try another hard reset tomorrow, then looks like it will have to be sent off for repair.
WINE GLASS said:
Anyone found the problem?
Click to expand...
Click to collapse
Did you try to untick the following: Start -> Control Panel (Settings) -> Home -> Items and then untick the option "Home timeout" (Bottom of screen)?