Help! after an hour outside i wanted to use my phone and it returned the message "missing SIM" with the missing sim symbol in the top bar.
this has happened before, and the phone also shuts off by itself. it went of to a "repair" shop(for 4 wks), only to return with the message: OS reloaded.
Now it happend again, and in the meantime i received a link from a friend for this website.
i have tried soft and hard reset, it did not help. has anyone else got experience with this problem? was it due to moisture collection in the phone? (cold outside, phone was shielded) or too much temp. difference?
Thanks
It's a done deal
Well just had news from the shop, they now replaced the main board, and last repair they replaced the front and screen... short of the back that makes a whole new phone doesn't it?
a saw thru the many reply's that it is a common fault..
Soon i will put my hands to work on a new ROM load. lets see if that works
CASE CLOSED.
I'm aware that some users had this problem in the past due to changing the HSDPA/HSUPA settings or by installing the colored taskbar. In my case that's not the problem.
First of all a little recap of my well... troubled history with the Touch HD.
1. After 5 month of usage I got the infamous black screen error. The display turned black but the mobile responded to my actions. - back to the store - sent in and got it back repaired (changed main platine).
2. About 2 month later were the phone worked well - I got the same error again. Back to the store - sent in and got it back after three weeks with the comment that HTC couldn't find any error.
3. The same day I returned the phone because naturally the error was still there and furthermore the USB didn't work anymore. Got it back yesterday and it seemed to work fine. It was kinda weird that on my first startup the phone was already ready to use - no installation required and I even had the phone numbers htc used to test whether the device works or not in my call list (way to go using the european emergency call for that HTC ).
Did a hard-reset and everything installed without problems. Then when I tried to connect my phone to facebook it rebooted and was stuck in a reebot-loop. Only way to fix it is taking the battery out, wait for a couple of minutes and reinsert it. Tried nearly everything from here on:
- Hard-Reset
- Flashing another Rom
- Using Android
- Flashing back to the orginal HTC Rom
- Updating the orginal HTC Rom
- Cleaning every contact and the battery
- Completely draining the battery and recharging it to 100% before starting up again
- Cursing, swearing, considering throwing it out the window
- Taking out the battery overnight
Well, nothing helped. The only thing I can think of is that the battery is broken. Unfortunately I have no second battery at my disposal and do not know anyone who could lend me one to test it. My provider does not sell the Touch HD anymore because they now sell the HD2 so I can't test it there.
Well, maybe someone can shed some light onto this problem because I'm sick and tired of all the issues I had with my HD. Any trick, any thought about what could cause the problem would help. I'm returning the phone to the store on monday and they promised to give me a new mobile if I had issues after my mobile was sent to repair three times. Still, it will take a couple of weeks before their customer support is able to send me the offer and living a couple of weeks with that faulty phone is going to be tough since I never know when the error occurs.
Any help would be appreciated.
sincerely
Eisfeld
I just followed the instructions here.
All in all, I'm very pleased with the results. Angry birds is a bit choppy and the 16 bit color still exists. Post here if there are any issues specific to the Surround.
It's actually smooth for a beta . I'm let down with the whole wp7 thing still tho.
Everything worked fantastically (well as good as could be expected for beta software at least) for a day and a half until the device auto-rebooted and is now permanently stuck on the white HTC screen. Whether this was caused by the Mango beta or it was just coincidence I'm not really sure as this screen error usually occurs from an SD card error from what I understand. All part of the game with installing beta software right?
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
nikhil90 said:
hey lostinbeta,
I had the same issue as u did, i updated my ohone to mango and it worked for 3 days until it randomly rebooted and got stuck at the htc screen, i tried flashing a ROM for OS 7004 and also tried retoring it through the zune software, it restarted my phone and for the next 3 hrs my phone was still on the HTC screen and zune did not throw any error and was still continuing a never ending restoration, pls pls pls help me , thanx in advance
Click to expand...
Click to collapse
I wish I could help, but I could never get my surround working again. I considered it hard bricked and went back to my captivate. I never called HTC about it though, so you can try to see if you can send it in for repair if its still under warranty. No guarantees they wont catch why it happened and refuse warranty service and charge you though.
Did you try to install RSPL/HSPL then install stock ROM?
tuankm said:
Did you try to install RSPL/HSPL then install stock ROM?
Click to expand...
Click to collapse
I did. It just hangs at the white HTC screen forever (well til the battery dies lol) the only thing i haven't tried was changing the sd card inside the phone, but that's because I don't have a spare one and if it was a big enough deal I could just trying sending it into warranty to see if they will fix it for free instead of buying a new card.
Edit: I should say that I did not install an HSPL, but I flashed the official signed stock rom without a hitch.
Fwiw, I have had this happen on one occasion on the original 7004 build. I was able to get it working again, but not before I reflashed. The best you can hope for is to return the device and get a warranty replacement if flashing didn't do the trick.
problems with being stuck at logo screen
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
thejaxster said:
Hello All,
I bought my surround used (only 3 months old) and a month later it re-booted several times and finally ended stuck on the logo screen. Tried different methods of reviving the phone listed on here.... called att about warranty, they wouldnt warranty the phone because they said it had 3 sim registered to it, they said good luck but we are not going to help you. called htc and they had me send it in, couple days later, got a call saying water damage and it would be 170US and shipping for the repair. I had them send it back because i wasnt going to spend anymore money on it.
3 months later...
I opened up the phone last night and removed the internal micro sd card, left the slot empty and did a hard reset. viola... it booted up. Now, i was limited because there was no (at least not very much) memory available for photos, apps, or anything else, but the phone worked for calling
Went to the local walmart and purchased a sandisk class4 16GB card for about 30US. Opened the phone back up and installed the sd card and did another hard reset. Phone booted and I checked the memory, around 14.xxGB free after format. I have made 2 updates from zune, installed several apps, texted, called and sync some zune data, setup my gmail acct and sync'd my contacts. Phone has been working great, only 2 days but I think HTC has put in a bad bunch of micro sd cards in these phones because many people have had the same problem.
I just wanted to share this in case anyone has had the same problem. I am lucky as I had the torx and small phillips head drivers to dis-assemble the device.
Hope this helps. -thejaxster
Click to expand...
Click to collapse
Good tip. How long did it take for you to take the phone apart in order to get to the microSD & then put it back together?
I just purchased this phone and I am having a problem with the touchscreen not working correctly, at seemingly random times (but very often). The screen, as well as the capacitive buttons, will freeze up and I have to lock/unlock the screen for them to work again. Sometimes it will freeze up after only one touch after the screen is unlocked, other times it can be a good ten minutes of working fine. I've tried factory resetting it and the issue is still there.
If its that new try a factory data reset. settings/ privacy/ factory data reset. If it doesn't solve it return it and get a new one.
Sent from Rob's Atrix
I tried that already but the problem persists. I would return it but I've already had to return one for a different problem and would not like to do that again as the seller doesn't pay for return shipping and it took about two weeks for me to get the replacement, especially if I am just going to get another phone with issues.
I had a simmalar problem took it to the store I got it from and they sent it to Motorola and 1week later I got it back with replaced screen and internals. Worked good ever since.
Ps Mabey third time will be the charm.
I guess it's just a hardware problem then? I might hold onto it for a bit and then if it gets worse I'll send it to Motorola since the factory warranty should cover it, right? (last night it's been a little better since I took out my sd card, I'm not sure if it's just a coincidence though)
So in the last couple weeks my phone has developed a really strange issue. When I put my phone in my pocket for any amount of time more than a few minutes the phone gives me a message saying that I need to install a valid sim card. At first I thought it might be a ROM issue so I tried several different ROMs including stock and have had the problem with all of them. I left the phone on my desk at work all day yesterday and it worked fine. Put it in my pocket to walk from work to my truck and by the time I got in to drive home the message was back. Has anyone ever heard of such a thing before?
Also, just got a new sim card on Wednesday and that didn't help at all.