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my first for ages.
I recently purchased a wizard which looks to be virtually brand new.
now the other day I updated it the the o2 uk latest rom as it was running a really old rom.
and it has been running perfectly, i have not looked into running any other rom or performance upgrades etc.
now I was using the device in landscape and after closing the unit my screen went bright white and my pride and joy is now not usable.
I can still acept calls, the touch screen still works but the screen is pure white.
Ive contact a few places and they all say the screen has died and needs replacing
Does this sound right.
its a £80 fix if this is right. im so gutted.
any advice is great before i pack it up and send it off.
anyone please....
Can you put it into bootloader mode? If not i would say you have a loose connection on the screen to the mainboard i had the same problem with my old phone the screen disconnected for the main board so no display! If you cant get it replaced take it apart and carefully check the connections if still doesnt work i would try another screen or buy one.
even when i reset it, it stays whits so cant see anyhting on screen,
ive had someone take it apart and re-seat the cables and still just a white screen
so im off to purchase another one in hope this is all thats gone
as your phone is booting up press and hold the camera button, is the screen still white?
cant tell now. ive sent if off for repair.
Im gutted.
bleep said:
cant tell now. ive sent if off for repair.
Im gutted.
Click to expand...
Click to collapse
I had a similar issue, the keyboard sliding in and out must have worn out the switch that detects when it is open/closed. I had had my wizard a year and the screen started flickering, i dealt with it for a while, then the scree was stuck blank white unless if i pressed on the area of the phone that had the contact.
I had to send it back and got a refurb.
sounds like thats what happened to you too. Hopefully when you get it back it will be good as new
ive sent mine for a screen replacement tho not a repair.
now im worrying that its gonna come back in the same state.
Gulp
got my wizard back after having the screen replaced.
2 days later when ever i touch the bottom of the screen with pen, finger or even breath on it.
the screen goes off and the phone locks up and dies.
I have to take battery out and restart it and it then works great till i touch the bottom again.
Sound like a dodgy screen or something else.
Seems like a flexi strip(The one conecying the display to the mother board) sometimes if the strip develops a tear or is not properly connected this issue usually happens.
the shop doing the repair have said there is the following issues
1- padding issue on the screen (either too much or not enough)
2- Problems with the main board. (something on there is failling, hardware wise)
How the hell could this be happening on a device that was working perfectly
apart from the screen had died.
have they done more damage attempting the repair... I think so .!
I had the white screen 6 months ago. Luckily still under warranty period so got it repaired. It was the flexo-cable. since the fix no problem so far despites using the phone (also in landscape mode) daily.
when i got it back after the screen was replaced my xda worked great but as stated as soon as some preasure was applied to the bottom of the screen it would just die there and then.
I would have to take the battery out and then it would power on as normal
but again if i put presure on the bottom of the screen.. bang DEAD !
so sent it back to them and they told me what I stated above !
now waiting 2wks to hear what they are gonna do about it
not a happy bunny
still nothing back from the company thats doing the repair.
i dont know why they do this.
Im now thinking of getting my Xda back, selling it either on here or ebay and purchasing a new one.
Should i quit now or wait out for the miracle that they fix it completly.
Anyone in the uk reconmend a good repair company please im pulling my hair out.
http://forum.xda-developers.com/showthread.php?t=303872
theres your answer
The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
Click to expand...
Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?
Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.
Viba said:
...the screen alignment option in settings does not fix this...
Click to expand...
Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Seems a little unfair if they don't seeing as the HD is purely touch screen!
SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Click to expand...
Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item
Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.
Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...
I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.
Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?
Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?
some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best
Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326
You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!
Hi all,
Looks like my Sprint Vogue is flaking out on me. The touchscreen is suddenly and without warning not working at all. Everything else works (all other buttons, activesync, all functions). I'd like to do a hard reset before giving up on it, but I'd really like to sync my contacts/messages/photos/etc before doing that. So here's the problem- I use Dashwire to sync, and I'm unable to hit the "SYNC NOW" button!
Any ideas on how to switch to and activate the bottom left and bottom right menu buttons without being able to touch them? For example, the Inbox and Menu buttons on the Mail app screen, or Album/Slideshow on the Photos and Videos screen? If I can get to those I'll be able to activate the sync. Any help would be great!
Thanks,
Bogus
There is a application called "MyMobiler" which allows you to control your phone over ip/usb/bluetooth. If i remember correctly launching the installer on your pc while your phone is connected to activesynch will install it without having to press anything.
Awesome, thank you. That did exactly what I needed it to!
Once it finishes sync'ing I'll give the reset a shot and see if the screen is really borked or not.
No problem glad i could help. If the touchscreen refuses to work you might wanna try replacing it. The part is called a digitzer and they go for 15-20 dollars online. I bought one and it wasn't difficult at all to replace.
Yeah, that's the plan. Hard reset didn't fix the problem, so I'm guessing that part is busted. Between this site and PPCG I found the guide for taking apart the phone, so it's looking like I'll be doing some minor surgery in a few days.
bogus83 said:
Yeah, that's the plan. Hard reset didn't fix the problem, so I'm guessing that part is busted. Between this site and PPCG I found the guide for taking apart the phone, so it's looking like I'll be doing some minor surgery in a few days.
Click to expand...
Click to collapse
How would the touch screen instantly not work?
maybe someone let it fall and put it back to normal like nothing happened
and i know what u mean.I dont wanna give up my vogue. EVER,
but im 15...by the time im 30, i wont remember what vogue is.LOL.
Actually, it seems to have developed a very small air bubble in the very upper left corner. I'm pretty sure that's causing the digitizer to think there's constant pressure in that area, evidenced by the "Start" menu occasionally activating when I turn on the phone. I ordered a new digitizer anyway- the set of torx screwdrivers I'd need to open the case cost the same as a new digitizer and the screwdriver I need. I don't really understand how the air bubble formed (or even what it is contained in), but one way or another I'll resolve the problem next week.
And I just turned 26- I'm sure by the time I'm 30 I'll be sporting a Touch Pro 4 running Windows Mobile 8.5
Well, the digitizer and tools came much faster than I'd anticipated (I won the auction on eBay on Friday, paid same day, and got it in the mail today, shipped from CA to NY!). So I dove right in. It was a straightforward affair- remove the four torx screws from the back under the cover, remove the speaker, pry open the front from the mainboard, disconnect the keypad circuit board from the mainboard and the digitizer from the keypad board, push out the old digitizer, swap in the new one and hook it all back up.
Not for the faint of heart to be sure, but for someone who likes to tinker it was a lot of fun. Took maybe 15 minutes because prying the case from the mainboard was difficult. More accurately, the top plastic case is extremely thin and fragile- if you do this you'll almost definitely crack it in at least one place. If not, you'll crack it pushing the digitizer out from behind. But I'm not that worried about cosmetics, I got my Vogue second-hand off-contract, refurbished, so it wasn't exactly mint to begin with.
On the plus side, the repair worked like a charm! I tested every touch feature I could think of and as many areas of the screen as I could, it actually seemed to respond better than when I initially got the phone. The odd part is I could still see the air bubble in the old screen, and couldn't flatten it out even by squeezing on both sides of it. I wish I knew how it formed so I could prevent it from happening again, but I'll just have to be careful.
So to anyone considering this project:
If you're worried about damaging the casing and have insurance or a warranty or something like that, take it to the phone company to get it repaired.
For anyone else, the $15 bucks for the screen and three tools is a lot cheaper than buying a new phone. Plus you get the geek cred for repairing your own phone.
Coming across a problem with my DHD. The power button looks like its beginning to fail. I had it in my pocket and bits of sand and dust were getting into the edge around the power button and it got stuck. I got most of it out but its getting harder to press. Anyone else had this problem and maybe have a solution?
Ok its been a couple of days now and its pretty much useless now. The power button is constantly pushed in by whatever is stuck in there. I have to push it about 10 times to get it on or off. Going to take it to the store after work and tell them to replace it.
Seems like the Power button isn't. Pretty good. Mine is on the left side a bit higher than on the right since I bought it.
But I don't want a replacement, because the phone is sold out in Germany..
If it gives up its job, ill bring it to the store.
Please let me know what they say in the store
DN41
Sent from my Desire HD using XDA App
Im in australia, vodafone said 2-3 weeks for them to send it off and get it back =/
Im going to take it apart and see if i can clean it out first before handing over to warranty.
Safwah said:
Im in australia, vodafone said 2-3 weeks for them to send it off and get it back =/
Im going to take it apart and see if i can clean it out first before handing over to warranty.
Click to expand...
Click to collapse
Surely taking it apart would void your warranty?
I had a good look over what they would see as voiding warranty and theres just one lil sticker on top of a screw. Not even a security one, u just take it off and put back on.
I took it apart and fixed the problem anyway.
I've noticed my button has gotten tired as well. It seems like it has sunken down and feels harder to use.
I've downloaded an app called "tap tap app" which makes you able to turn on and off the screen by tapping on the sensor next to the speaker on top of the phone. Works pretty well and saves my powerbutton.
saves the powerbutton but drains battery faster
another question: your dhd is built together again?
i didnt find any teardown yet..some pics would be great...
DN41
My power button is fine, but it feels like my volume up button has sunken down since I removed the battery.
i had this but fixed mine by applying pressure on the button for a while and pushing it right in, try using a needle to remove any dirt or grain from it, if your in portsmouth sometime maybe i could fix it XD
Not a sollution, but you can disable the lock screen (i made it cause i really think it was pointless) and use an app to turn off your screen when needed...
I barely use the button, even with no problem with it...
Sent from my Desire HD using XDA App
Its actually very easy to take the phone apart and back together again. And since doing so i fixed the problem. Im not sure if it was causing the problem or if it was something else, but once i had a look there was a flat piece of lpastic on the underside of the power button. It looked like it was supposed to be there but i took it off to give abit more clearance and that worked.
Id love to do a guide but my phone is my only camera. Ill see if i can borrow a friends. Or use an old phone.
What a story!!
I bought a galaxy note 4 right on launch day first thing in the morning. Ive had just about every phone but have been waiting for a while now to get my hands on the new note 4.
I ended up buying the phone at the St . Bruno shopping center in Quebec, Canada and once i singed all the papers for my contract and got home, I finally open the box and took the phone out of the box. I loved it, it did everything one would expect from the highest end phone on the market.
A week later however, I started noticing that my buttons, especially my home button were slightly loose and my phone was also developing a weird oil spot under the home button.
So I went back to videotron but this time at St. Catherine street corporate branch store and the manager there obviously didnt know much about phones because he looked at it and proceeded with putting windex on a paper towel and wiping my screen with it and than told me that theres nothing wrong with it.
After frustratingly explaining everything to him, he told me that if the phone makes calls and works, than these issues arent covered for any kind of exchange as its not affecting the functionality of the phone. My logic tell me however that if one buy's a ferrari and realizes that the paint is f-up, wouldn't the dealership do something about it??? Anyways, without any luck I eventually left disappointed.
The following week After exhaustive attempt to solve the matter with Videotron to no avail, I found out that there was a store here in montreal called Service Absolute which is a samsung repair center that I could bring my phone to. I called them first to not waist more of my time and was than informed that yes they could help me but that it could take nearly a month before they would have any parts for this phone.
So after patiently waiting, I finally got a call back from them and droped off my phone the following day. I only had to wait two days before i got my phone back and thought that the turn around time was great! Only after few minutes of playing with it however, I noticed that the phone's new screen which now didn't have the oil spot was actually lifting from the housing about 1mm at the top of the phone and that the buttons were all still loose.
Its easy to imagine at this point how infuriated i was with all the time spent dealing with a phone that should of been right in the first place.. All the waiting, calling and runaround I got only to get a phone that was now even worst!! I could actually see inside my phone and behind the screen. Dust was starting to get inside the phone and under the camera lens and so on and I was really starting to freak out and was completly desperate to fix this issue asap to prevent things from getting worse and worse.
So I decided at this pont to take matters in my own hands and use my old trusty screwdriver to take this thing apart and get
To the bottom of the loose buttons and screen seperation.. I know! Scray [email protected]$ but it had to be done because at this point I needed a working phone for work and nobody seemed to help me. So after watching a few youtube videos, I unscrewed the screws at the back and gently seperated the phone from the metal frame with my fingers.
The whole assembly came out of the metal frame the same komd of way the old HTC phones used to. After doing so, the first thing i found out was that if your going scatch your phones metal frame which makes up most of the phone outer surfice, it's no big deal as it can be swapped out for around 40 to 50 bucks.
Next I noticed that all the buttons (volume and power) aren't adheared to the frame but only clipped in with a few pins stratigically placed. So its normal that they have play and wiggle. They're not gonna break and we're likely engineered to be this way. The wiggling is not really important as it won't affect anything on the phone's motherboard.
The next thing I noticed was that the glue between the inner midframe (the part that holds the motherboard to the screen assembly) also wasn't glued properly and was able to gently seperate it from the lcd/digitizer assembly without a heat gun or anything.. after doing so, the home button fell out and was simply dangling from its flex cable. It wasn't actually glued in place or held in with clips or anything. It's only connected to a flex cable on the left side of the button but thats it. I was easily able to pull it out and inspect it. It was built to be completely free floating between the midframe and the screen.
Which means that again, no need to worry about anything breaking as the home button is not a solidified part to start with and only in place where it is because of the space tolerence engeneered in the screen's home button whole. So it being slightly loose is normal and something that will eventually happen to all note 4's sooner or later. The slight looseness actually makes sense to me as any dust material that will get in between the home button wont get stuck as as much as if the space toleren was less. In my opinion, I thik that iPhones have less issues like this as the home button is part of the screen assembly and is also round.
In the end, I wasn't able to adhear the screen back in place as I didnt have double sided tape but manages to send it back to samsung and get it serviced again. I clearly asked them to fix it properly this time and it looks like they finally did and glued it back properly now.
This was a crazy experience and all I can tell you is that I definatly got an up close look of this phone and decided to keep it afterall as it's still better than a refurbished one and also because it's super easy to repair if anything ever broke on it.
Anyways i know this is a long post but I thought I'd share my experience with everyone and put some of your worries to rest.
Cheers!