I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !
More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !
Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?
Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..
Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...
probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc
stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
Click to expand...
Click to collapse
Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..
Hey i got the same problem anyone solved it yet!
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
Click to expand...
Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times
I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.
..... another country that is !
Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world
Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.
Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html
OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...
Hi
My problem is that people can't reach my mobile (even with full reception). They have to call twice. I think the problem happens after I check my mail over G3-UMTS.
My operator suggested to change the SIM card !!!!
any similar problems ????
thx
Hi
Most of the times i am not able to send or recieve sms and sometimes its giving a warning wait for 15 seconds phone is not ready, it comes per day atleast 5 times, and then no signal for some time.
If i restart this is the message
Your current settings do not match with the active network in use. You may not be able to access all network services until this is corrected. Apply correct network settings now?
Your current operator (40441) is not supported. You should obtain an update from your device vendor. Would you like to select another network provider?
Then its searching and tells its not there and ask to choose other network.
I am in chennai and using aircel prepaid.
Well i changed to Airtel its the same. but since airtel was in the network setting it dint show any error, but its still same. it will hang.
Now i tried vodafone, its perfectly working, i enabled the gprs, everything is fine. Just want to know wats the problem and how to rectify. And to work it on all networks. Its in warranty.
Sorry: i dont know where to post so i made a new thread. Please help.
Regarding HTC P34oo problem
Hi Frnd,
Me too had the same problem, Am using Airtel (Chennai). First when i newly bought this phone (HTC) iam not able to send messages properly. also i cant able to receive calls properly. After that i came to know that there's a compactibility problem with airtel and HTC. Temporarily they provide a software for this problem, we can update this software in authorized service centers. I updated the software, after updation the call problems are solved fully, also message problem was reduced... but still am not satisfied with the messaging service. The service person said they working on providing a permanent solution, so soon we can expect the software upgrade which solves this problem permanently, except the messaging service the phone is good ! thanks !
Vijay
tvk24 said:
Hi
Most of the times i am not able to send or recieve sms and sometimes its giving a warning wait for 15 seconds phone is not ready, it comes per day atleast 5 times, and then no signal for some time.
If i restart this is the message
Your current settings do not match with the active network in use. You may not be able to access all network services until this is corrected. Apply correct network settings now?
Your current operator (40441) is not supported. You should obtain an update from your device vendor. Would you like to select another network provider?
Then its searching and tells its not there and ask to choose other network.
I am in chennai and using aircel prepaid.
Well i changed to Airtel its the same. but since airtel was in the network setting it dint show any error, but its still same. it will hang.
Now i tried vodafone, its perfectly working, i enabled the gprs, everything is fine. Just want to know wats the problem and how to rectify. And to work it on all networks. Its in warranty.
Sorry: i dont know where to post so i made a new thread. Please help.
Click to expand...
Click to collapse
Do u have the update file..Mine is a different problem..I keep loosing signal majority of the times..u have any solution??
Sim problem.............
wat did u people do to correct the sim problem....i am using BSNL..it is there in the network settings but still having problems in recieving & sending sms and calls....plz help someone
Hi Every1!!
I have used HTC Tytn with Windows Mobile 5 previously... today I have bought another one with windows mobile 6 professional...
It was prefectly alright... I tried GPRS/Edge... Msging... Calling... Everything....
I tried to install persian language... it asks for reset... I do it... and after that my HTC stops at Windows mobile logo for a long time... I reset thrice and then take out the battery pack... remove SD Card... Remove Sim... and it works...
But after that when i have inserted sim it shows No service...
Although i have tried to change the automatic network selection to manual from Start> Settings> Personal> Phone> Network
It shows all the services availble in my country but when i select the one i am using.. It first shows the message box registring sim on the network.. and then the same error...
I have tried multiple sims but not a single sim works.. while the same sims are working absouletly great in the other sets
Can any body help me to solve this problem...
I guess it is due to windows mobile 6... can any body guide me how to uninstall wm6 and install wm5!!
If you bought the Hermes 2nd hand it could have been reported stolen meaning that you won't get it working on the network. It may also be locked but I'd suggest checking with your network if it has been reported stolen. You'll need the IMEI number, dial *#06# to get it.
If its not you could try to sim unlock it.
Cheers...
but i m able to recive msgs on that sim... how is that possible if set is blocked??....
I have searched on the internet.... this problem also arises to other uers who upgraded from WM 5 to WM 6.. thats why i have thought that this problem is due to WM 6..
Any body guide me how to unistall WM6 and install WM5
I know for a fact that my original T Mobile USA HD2 phone worked, because I made a call to T Mobile support with T mobile sim card.
Then I unlocked the phone with cellunlock.net, tried my russian sim card - it worked. Then I got a message from my russian provider saying that roming feature was turned off, I couldn't make calls, I tohught it was a problem.
Then I installed Komar's ROM, and now it doesn't work at all! Not with T Mobile SIM card, not with AT&T, not with Megafon (Russia). There are no bars at all.
Others phones of the same providers work at the same areas.
What might be the problem?
I just performed hard reset with T-mobile sim card inside and this is what I see:
Multiple connection settings were found, please select one: T-Mobile, Tuyo Mobile
Click to expand...
Click to collapse
I select T mobile. Maybe that's the reason?
also remember go back to the rom thread and let those guys in that thread help u for ur rom even the cook himself may help
Never mind, there turned out to be a problem with my account. I have $0. Thanks anyway
..~ lol ~..