Database Users

Unable to make or receive calls

I wonder if anyone can help with a fault on my M3100. So far I've searched this website for answers with no luck. I have Hard Reset the phone, upgraded the Radio, all without any luck.
About 6 days ago my M3100 suddenly stopped being able to make or receive calls. Whenever I try to dial out the call drops out before being established, and if I try to call in to the phone the caller receives a series of beeps.
At first it seems to be a SIM problem, but the Vodaphone SIM is fine in any other phone. If I put my Orange SIM in the phone it just comes up as "No Service".
I'm at the end of the line in what to do and it doesn't seems to make any sense.
Any comments, suggestions, advice or help very much appreciated.
..... Further symptom details:
I can send and receive text message with my Vodaphone SIM installed and access WiFi and GPRS networks. Orange SIM won't connect at all! Both SIMS work fine in a standard phone ! Only clue I can think of here is that the Vodaphone SIM is UMPTS and GSM where the Orange is GSM only. The spare phone I tested them in was GSM only.
Could the GSM part of the M3100 be stuffed ?
I'm stumped for the time being!! It doesn't seem to make any logical sense. Maybe any of you who know the in's and out's of how the device communicates might find some clues in that...
Heeeeelp !

More details..
I've just added a few more details on the symtoms.. maybe the few extra clues might yeild some thoughts from someone !

Have you checked the band selection in Settings > Phone?
Is it possible that the phone could have become blacklisted? How long have you had it? How did you buy it? (This is probably NOT it, since the text still works.)
Have you tried a tweaker to enable HSPDA?

Had the phone for over 12 months so Blacklisted shouldn't be the issue. I've tried all the band selections including Auto but no luck.
Haven't tried the Tweaker... do you have any details on that...
Up until it suddenly stopped working it worked on all networks..
Another possible clue is that I was "Roaming" in France for a month and it was there that I made my last successful call. I have UK SIMS... I have an Australian SIM which I'll try now to see if that makes any difference..

Tried an Australian SIM roaming in the UK ! The service connects on two available networks,Vodaphone and TMobile but not on Orange and O2 (like with the Orange UK SIM). Same fault as the before with the networks it will connect to.
This seems to eliminate the SIM or Network being the fault and isolate the fault to the Device...

probably not the issues, but worth a try?
I live in a very strong 3G + HSPDA ares, but cant make or recieve anycalls tho texts work on T-mobile, i need to have my phone in 2G mode, and calls work fine???
If i leave my house and go a few miles 3G works as it should able to call and recieve etc!

Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!

I have had very similar problems to this.
Please see my post:
http://forum.xda-developers.com/showthread.php?t=325149
I do think this is some sort of network problem as after I posted the issues in the thread above, I left home and travelled about 6 miles and the signal came back and the phone worked fine.
Today, I have been able to make and receice calls but all of a sudden I got cut off from a call then could not make or receive calls (incoming goes straight to voicemail).
I can however use my Orange SIM without problem and both Vodafone and Orange SIMs work fine in other phones.

stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
im running schaps 3.57a rom and in my Comm Manager, its at the bottom on his 12 button one, where you can turn on/off, wlan, bt, flightmode, direct push etc

stevegardner said:
Can't seem to work out how to force the phone onto 2G or 3G ... if anyone can advise I'll give that a try!
Click to expand...
Click to collapse
You can also go into Settings > Phone > Band.
If the band tab does not appear (to the right of the network tab), then you may need to do a registry tweak.
From the very helpful wiki:
Enable/Disable GSM/UMTS Band Selection
Cingular kindly disables anything useful about the network on the 8525. To enable the Band Selection Tab on your Phone settings page, set the following:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000001
To disable, simply clear the value to 0:
[\HKLM\Software\OEM\PhoneSetting\]
"ShowUMTSBandPage"=dword:00000000
Click to expand...
Click to collapse

Have travelled outside England again this week and... well the phone works fine roaming on my UK Vodaphone SIM. Seems very ODD.. only thing I can put any logic to is a problem with the GSM part of the phone. It's working here in Stockholm on the 3G network no problem.
Anyone advise how I force the phone to be on GSM and 3G so I can test this theory. The BAND settings under SETTINGS>PHONE don't seem to give you this control over how it connects..

Hey i got the same problem anyone solved it yet!

Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve

stevegardner said:
Hi Sunnyb1
Since my last post I returned to England where the phone was useless. No SIM cards would work, some would not register at all but my Vodaphone SIM seemed to register but as before it would not receive calls, nor could I make calls out.
Now I'm in Australia with an Australian SIM card. NO PROBLEMS AT ALL !!
The phone works just fine !!
It's a mystery indeed...
Without any knowledge of the ins & Outs of how a SIM card / Network / and the phone work together it's impossible for me to arrive at any conclusive logic.
Hopefully someone might stand up to the plate and offer some explanation !
Anyone from HTC out there ??????
Steve
Click to expand...
Click to collapse
I got the phone and it was working perfectly on Orange then i tried unlocking it and ever since it has come up with "NO Service" like you everytime i put a Orange Sim in the phone it does not show up.. but when i put a Vodafone sim it works perfectly i tried reflashing the radio's many times

I unlocked this particular phone 6months before this problem showed up so I don't think the Unlock on it's own is the cause. What's particularly baffling is that a SIM may not work with the phone in one country.. but in another it works fine.

..... another country that is !

Hey Steve i have found out what the problem is after hours of research
I found this of another website
Orange & O2:
If you place an active orange or
O2 sim into a blacklisted handset you
phone will not show any signal strength
at all! If the handset is a Nokia then a
"SIM card registration failed" message
will also be displayed. If your handset is an
Ericsson then an "Invalid Mobile" message
will be displayed. For most other manufacturers
the handset will simply show no signal!
Vodafone & T-Mobile
If you place an active Vodafone or T-Mobile sim into a blacklisted handset, the phone will appear to function perfectly UNTIL you try to make an outgoing call. When you try to call out from the handset you will hear a sequence of beeps and then the call will be dropped!!
........
This means the handset you got is stolen or someone has blacklisted it ... i got mine of EBAY! and reading that i figured that it is stolen
It wont work in the UK but it will work everywhere else in the world

Mmmm... that's interesting Sunnyb1. If my phone is blacklisted then happened in JULY this year which was 8 months after I bought the phone. I bought the phone legit .
Can anyone advise what the "Blacklisting" process is.. I assume its done by using the IMEI number.
Who is the rightful owner of a handset and can any phone be blacklisted by anyone, and possibly by mistake ?
Would unlocking the phone from Orange cause a phone to be blacklisted ??
How can you "Un-blacklist" a phone.

Answered my own question here......
This website seems to have the answers
http://www.unlockme.co.uk/blacklist.html

OK... still on this thread. Can anyone advise how you find out which network in the UK has blocked your an IMEI number. I gather any of the UK networks can block any IMEI and it's not unknown for errors to be made. But only the network that blocks the IMEI can Unblock it.
Thought I'd post this before waiting forever for some call centre dimwit to give me the runaround.
Thanks...

Please Help! Problem with signal!

So okay, I've posted this topic earlier but forgot it and stuff so here's the problem:
I have a HTC P4350, with provider KPN (Netherlands). I've never had any problems at all, but when I tried to 'pimp' my phone a bit, it went wrong. I had to do a Hard-Reset on it, but when I did this, my phone isn't having a good signal!
So usually you have the 3-4 bars at your connection logo, but even when I'm outside sometimes, it won't find a signal and there will be the 'No Connection' error. I cant make a call/ be called or send a message/receive messages.
Please help me.

.mrwes said:
So okay, I've posted this topic earlier but forgot it and stuff so here's the problem:
I have a HTC P4350, with provider KPN (Netherlands). I've never had any problems at all, but when I tried to 'pimp' my phone a bit, it went wrong. I had to do a Hard-Reset on it, but when I did this, my phone isn't having a good signal!
So usually you have the 3-4 bars at your connection logo, but even when I'm outside sometimes, it won't find a signal and there will be the 'No Connection' error. I cant make a call/ be called or send a message/receive messages.
Please help me.
Click to expand...
Click to collapse
Try another radio mate, you can find a lot in the Wiki depending on your device and actual ROM, I had similar problems and after testing 5 different radios finally found the more suitable to me
Hope this helps
Good luck

AAAAAAH
WHICH RADIO DO I NEEDD!
I LIVE IN EUROPE, THE NETHERLANDS..
this is soo annoying.

Same problem
Hello
I have this same problem with my XDA Zinc. Yesterday something happened to my PDA and since then its not showing up any network service.
Though all the other "wireless" features are working, this one alone is screwed up.
It searches for network and then says No service or Unavailable.
I tried phone settings -> changing the Network from Automatic to Manual, but then says it cannot read the network settings. I also tried "Set network" , but same error.
I am staying in switzerland and i have a mobile connection called Lebara.
Four months back, when i bought this connection, i had the same problem, but i did something and fixed it. (As far as i remember i fiddled with the Set Network, and it showed me list of all networks from all the countries, and i checked my service provider, and it worked). after that i never had any problems, until yesterday afternoon.
I put my sim card in another mobile phone and it worked. i tried soft reset and even hard reset, but all in vain.
One doubt i have about the hard reset, : It displays a screen with DOS like fonts and when i give hard reset, it restarts. But i have all my data (softwares and contacts intact.) did it really do hard reset?? If not how do i do that?
Also can you give me links for latest ROM updates, I am just wondering if a ROM update would fix this up. i have windows mobile 6.0.. Any "official" updates after that for XDA Zinc??
Please help me as i get very important calls , and i am completely paralyzed since morning.

Ok.. I am not sure if this is the problem , or if doing something with, my problem would be solved..
I went to O2 Autoconfig, and there It says ,
Current Network: 3 Australia
Detected Network: Lebara
And in Preferred Network,
Country: Australia,
Operator: 3 Australia
The country does not have Switzerland..
Though my network is Lebara, and it shows detected network as same.. Does it mean that it "knows" its Lebara, but due to some reason its not connecting.. , or is it that it is the "history" of my last connection..??
I am not sure, but if i can add "Switzerland" inside country list, then i may be able to solve this problem. (am i correct? )
If so, how do i do that..??

ok..
Now that nothing is working , i am getting F****** frustrated.. I tried Schap's Setup operator. http://www.1800pocketpc.com/2008/01/29/schaps-setup-operator-v03.html
However it does not show my service provider for my country (Switzerland)..
I put an orange sim card (since it had orange in the list).. I tried this again with this new orange sim card.. but that also didnt work..
Can anyone help me out PLEASE????????????????????????????
i need help ASAP... PLEASEEEEEEEEEEEEEEEEEEEEEEEEe

"Not registered on network" "No Service"

Ok got this phone but it wont ring or recive calls ! .
After putting in my SIM card, entering my PIN code it still says no service. When you try and make a call it says "Not registered on network".
It was on T Mobile which I have had it unlocked via eBay. I got past the Google registration page by entering APN settings for my SIM card (O2).
Now I can user the browser and market etc but no calls.
I have done everything in THIS thread and think I have flashed it with
JFv1.43 RC9. (When I say think it seemed to flash but I cant see any difference so not sure if it worked).
Does anyone know how I can get the phone to work?
Thanks for your time

i have been in this same situation for about 3 weeks and after spending countless hours on phone and at store with tmobile 3 replacement phone 5 sim cards and a new number they close my account and reopened it this was just tonight so i am testing it out so far i have lost servie twice within 3 hours restarted my phone both times and regained service so im not sure if it is completely fixd just yet

Its really annoying such a simple thing. When I try to manually select teh operator in settings it says "Your SIM dosnt allow connections to this network".
I tried an orange SIM card and for some reason it puts the phone in airoplane mode and wont come out :s
Any ideas would be appreciated.

Anyone got any ideas on what could be causing this ?
Thanks

same boat
man I'm telling you that's been happening to me. except I upgrade to ION and then reverted back to haykuro's 6.0r1. everythig that;s happened to this guy has been affecting me

No service
I also have a problem with my G1. Bought it from my local polish netwerk (Era) and the phone works OK however, from time to time it looses the connection to network and it needs a reset in order to login to network again. Don't remember if it happened before they released the software which supported polish language. So what do you recon is it a hardware problem or did those useless local IT guys screwed sth up while translating android??

hi i have he same problem stuck in airoplane mode and no service has anyone found a fix yet????

I´m yet another user with the same problem. For a few hours yesterday I suddenly had service, but it stopped working in the evening again.
Any solution?

A similar problem. Tell me what to do. Thank you.

hey guys not sure if this helps but if your device is rooted did you try un rooting it? maybe get it back to stock firmware...? or do you think its your sim card?

hi im from chicago and im having the same issue i put my sim in it say not registered on network then after i search 4 network it say sim card not alow on connection i sent my phone 2 samsung repair n they see nothing wrong..been like this since day one its very annoying

ldrifta said:
hey guys not sure if this helps but if your device is rooted did you try un rooting it? maybe get it back to stock firmware...? or do you think its your sim card?
Click to expand...
Click to collapse
what do you mena rooting it?
I just bought a fido sim card and I get the msg: "cannot register on this network. choose another network, or disconnect your data connection and try again" when i try to manually connect to the network. I have using this phone with at least two sim cards back in my outcry and i bought it independently from my previous network from an eshop in Ireland..
Any thoughts? Could be the ROM and radio installed?
edit: I now saw that this isnt a thread for HTC Touch HD

Same Boat
Hi,
I am also having the same problem with my Galaxy s 4g. Its an unlocked phone ( and I am sure it's unlocked) but when i put some other Carrier SIM it says "No Device" or "not register to this network"
Can some one help?

Still struck there
Hi,
Has anyone able to sort this issue?..Need help badly

Hello, any one figure his problem? I am getting full bars and same message "not registered on network". Thx

the same on tattoo 1.6 android
i have the same problem on my tattoo its work with etesalat Egypt net work
but its didn't work with mobinil and Vodafone
any one can help us

not registerd on network
i have the same problem i have done different roms surly some one must no a fix .is it because we used a custom ROM wish i hadent have ...£400 paper weight now :crying:

I have lost all network functions!!

Hi, I have lost all network functions. E.g. cannot send/receieve calls/sms. Everything else is fine. I have wiped all data and done a factory reset and put firmware jh1 and also jd1. No difference. The phone isn't stolen. Multiple sims work in other phones but not this one. What has happened? What can I do? I've been trying to get my phone working all day. PLEASE HELP!! If I try and get my balance I get a network error. If I try calling it beeps and hangs up. All sms messages will not be delivered and I will get a message 10 seconds later saying not delivered. Searching for a network I get 'unable to search networks during data service activated' and it offers to turn off the data service. I'm not sure if this is related.
AGAIN! PLEASE PLEASE help if you can. It might sound stupid or simple but any advice or help is appreciated. Basically I have a phone that cannot be used as a phone!! I beg you!! If you know something to fix this, let me know!!

This may sound a bit foolish but hope u do not have airplane mode activated.
Also did you drop the fone or it got wet or something like that?

I think u lost ur IMEI nuumber!without this number u can't call or internet.
did u used debug only and other option ander debug only in Odine?
controal ur IMEI number if it is 000000
this meen u lost ur IMEI number.
in samdroid.net ther is a thred over hoe to repier ur IMEI.
her is the page "forum.samdroid.net/f28/complete-imei-restore-how-1817"
i think u can find help ther.

Similar problem with 3 (Three) branded handset...
I got a Spica (Galaxy Portal) from ebay which seems to have been mis-flashed (is that a word?!) and wouldn't boot. I installed a new 'official' Samsung firmware and all seemed fine except that I couldn't connect to the '3' network. It is a '3' branded handset, I have a '3' SIM and am in a good 3G signal area. If I set it to only use 2G networks then it will connect to Orange as it's fallback 2G network and I can connect to Internet through GPRS/EDGE. However, I have realised that I cannot make/receive calls/texts! I can purchase items from the Market too.
I have tried various 'official' ROMs but to no avail.
The SIM works fine in my HTC TD2.
I'm unable to check the IMEI number now as I'm not at home, but could this be the reason for the problems or have I done something by flashing it with a generic Sammy ROM and not a '3' specific one (I know how '3' can be a bit strange)?
All ideas/suggestions gratefully received!!

to check ur IMEI just tyep *#06# in dial pad

happened to me i solved it by installing cyanogen 6.1.1 alpha 8.2

Question Vi network sms send problem

Hi I am using nothing phone 1, vi sim sms not working. But that working well other devices.
I checked all settings is correct.
Also i contacted vi network, they told that no problem their side and me.
I used other app, not working.
Finally i found, i changes network type as 3g, now sms working, when i change 4g network didn't work.
What a hell, there are some bugs in nothing phone 1 OS.
HOW TO SOLVE MY PROBLEM?
PLS HELP ME IF EVERYONE KNOWS...
I ALSO SENT FEEDBACK TO NOTHING PHONE 1 CUSTOMER SERVICE SUPPORT TEAM.

I have the exact same issue ,thank you for your suggestion it helped fix my banking app registration issue with VI sim.
With 4/5 G network selected SMS is send/received but it take 5-10 mins(some delay is there). Have checked with other carrier like JIO and it works fine.
I will also send a feedback to Nothing customer support.

#Android4Life# said:
I have the exact same issue ,thank you for your suggestion it helped fix my banking app registration issue with VI sim.
With 4/5 G network selected SMS is send/received but it take 5-10 mins(some delay is there). Have checked with other carrier like JIO and it works fine.
I will also send a feedback to Nothing customer support.
Click to expand...
Click to collapse
Same issue here also.We are suffering due to the hype created by Carl pie.pathetic phone