Hi folks,
First post here, I've had my G2 (Hero) for nearly a week and think it's amazing, but I have encountered a problem.
My Hotmail sends and receives just fine whether I am connected by WiFi or 3G, but my pop3 email will send and receive if I'm on WiFi but it will only
receive if I'm out and about on 3G. It's a bloody nuisance and I can't
think of any reason that would be the case.
Has anyone else found this?
Cheers!
V.
It seems like the SMTP server that you're using is not accessible using the 3G network. ISPs commonly block access to their SMTP servers from other networks. E.g., if my regular ISP is ISPA (to which I connect using WiFi) and my mobile operator is ISPB (to which I connect using 3G), I cannot access ISPA's SMTP server when I am connected through ISPB and vice versa.
The most likely cause of your problem is that your POP provider's SMTP-server doesn't accept message relaying from the addresses your phone is assigned when connecting over the phone network. Many providers permit unauthenticated relaying from addresses in their own network. In that case, make sure that the outgoing server (SMTP) for your POP-account is configured with authentication (username/password). Encryption (TLS or SSL) is also recommended. If that isn't enough, contact your POP-provider and ask if they at least can enable global access to authenticated relaying over SSL (port 465) or authenticated SMTP relaying in general.
Ah, I wonder if this is what the girl in the T-Mobile shop was going on about when she asked if I wanted to pay another £5 a month for email? Perhaps they have, as you have suggested nerfed the email capability over 3G. That would be a proper nuisance, I've not had a network do that to me before
Seems a bit of a nerve to make you pay for unlimited internet/data and then charge extra for email!
Vormulac said:
Seems a bit of a nerve to make you pay for unlimited internet/data and then charge extra for email!
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That's not the issue. Any half decent server administrator makes sure that his/her servers do not relay messages on behalf of the entire planet. However, when done properly the provider will have a system that allows relaying for authenticated clients, and will provide all the information their customers need to set up their clients accordingly.
If your POP mail provider, presumably your ISP, cannot supply authenticated SMTP access (check this first!), you have a few realistic options (I'm sure there are more!)
Buy access to an authenticated SMTP server (e.g. http://www.authsmtp.com/mobile/index.html) which will allow you to send email via SMTP regardless of how you are connected.
Use an intermediate email service like Gmail to collect your POP3 email and send replies via Gmail.
Your cellular provider will have their own SMTP gateway - you can change your email settings to use their SMTP gateway when connected via cellular data, but I guess you will have to do this manually every time you want to switch between cellular and WiFi.
Note that this isn't a fault with Hero or Android - it's your mail provider!
Regards,
Dave
My ISP is Blueyonder (well, Virgin now). I just think it's strange that they should be rejecting the smtp connection as I have set up these two pop3 accounts on every mobile I've had for the last 10 years and they've worked perfectly (a Siemens, a few Sony-Ericssons and a Nokia and that's on Virgin Mobile, Orange and 3 networks). It would be a shame if I was limited to using my Hotmail for everything from now on.
I'll drop Virgin customer services a line and see if there is some way they can do this magical authentication thing of which you speak.
Related
I have an unlock HTC Tilt and I am on Rogers (Canada). For some reason I am unable to retreive me shaw email over the network. I have no problem with it when I am on wi-fi. Apparently, I am limited on my internet search as well...at times it comes back with an error, and then when I go on wi-fi it works fine.
Any suggestions to solve this annoying issue?
I am using wm 6.0 professional.
I've been using an unlocked tilt on the Rogers network without any problems. Have u tried a different ROM? This post should be in the Kaiser section.
One possibility is that the firewall between the Rogers domain and the rest of the Internet is blocking connection to POP3 ports outside their domain. When you are on Wi-Fi, you are probably connecting through some other ISP with different firewall policies. Does Shaw have an alternate port number that you could connect to, which might not be blocked by the Rogers firewall? It is common for ISPs to block connections to SMTP servers outside their domains, but not as common for them to block connections to POP3 servers.
I need to access my companies e-mail server using a VPN connection. I have listed the name of the mail server in the list of expections for which the VPN connection should be used. However when I try to send and receive mails the VPN connection is not automatically established and naturally it fails to connect to the mail server. Also if I manually establish the VPN connection it will automatically disconnect (to try and use the regular 3G Internet connection) as soon as I try to send and receive mails. What am I doing wrong here? How can I get this to work?
I have an HTC Touch HD if that is of any help knowing. I hope some of the wizards here can help me with this problem. Please ask questions if you need further information in order to suggest a solution.
Can anyone please recommend a UK mobile provider that offers a public IP address (and that allows incoming connections) as part of their pay-as-you-go data plan?
I use 3G dongles hanging out of branch office routers (Draytek 2800s) as a backup internet route as a contingency in the case of an ADSL line failure, and until now I thought this solution worked quite well. However towards the backend of last week the ADSL line of our main office went down (or more accurately BT decided to randomly disconnect it!) and it was only then did I discover the ‘standard’ provision from Vodafone (via their ‘public’ APN of “internet”) is a private (Vodafone) IP address that is NAT’d through their proxies – this obviously works fine for outgoing connections but not for incoming connections (ie. to our mail server from the outside world, employees accessing our intranet and webmail from home etc). Further investigations suggest such a configuration is common practise amongst mobile providers and with it seemingly being confirmed Vodafone at least do not offer any alternative provision (with the exception of either a ‘vpn only’ APN which gives you a public IP address but blocks outgoing internet routing on most non-vpn protocols).
I have seen it suggested that Three do give you a public IP address (conflicting reports suggest this to be as standard or by request f.o.c.), similarly maybe Orange too. Can anyone please confirm/deny? To clarify I do not require a static IP address, just a publically addressable IP address that accepts incoming connections (and thus not NAT’d nor proxied), and ideally as part of a PAYG / top-up style plan (as these would be unused for most of the year, hopefully..!).
Many thanks in advance,
Simon
Have an Orange Touch 3G. Setup my ntlworld pop/smtp server settings as I have on lots of other devices. I can receive email just fine but can't send anything. Help! I've just given my old E650 away otherwise I'd probably just send the phone back. I've literally tried everything. The smtp server definitely doesn't need authentication, and I'm trying it from an NTL internet connection. Error message is deeply unhelpful, just says it can't send message(s) and to check authentication.
Ok I think its because of the Unique service on Orange. It seems to be refusing to use the Wifi connection to send emails (or do anything else). What the hell? Is there no way of disabling this thing short of having to flash a hooky ROM on it?
When I click on send/recieve, the phone always switches to 3G to collect email. Even when WIFI is active. No other application does this, they all are happy to use Wifi (including that weather thing).
In fact if I manually disable 3G, activate Wifi and then try to collect mail, there is an error. Is this HTC 'protecting' their customers from doing a 'send' in case they don't have smtp rights...?? A bit annoying when you have authenticated smtp set up specifically for this situation.
So... anyone know how can I get the phone to simply use WIFI for email send/receive if available and otherwise turn on the 3G? For roaming this is quite important...
Eigertop said:
When I click on send/recieve, the phone always switches to 3G to collect email. Even when WIFI is active. No other application does this, they all are happy to use Wifi (including that weather thing).
In fact if I manually disable 3G, activate Wifi and then try to collect mail, there is an error. Is this HTC 'protecting' their customers from doing a 'send' in case they don't have smtp rights...?? A bit annoying when you have authenticated smtp set up specifically for this situation.
So... anyone know how can I get the phone to simply use WIFI for email send/receive if available and otherwise turn on the 3G? For roaming this is quite important...
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Have you got the DNS server set correctly in the WiFi settings? When I'd failed to do this my HD Mini insisted on connecting to 3G all the time. Once I realised and corrected this, I can send and receive email on WiFi with no problems.
I assume you connect to the WiFi router before starting the email send/receive process? Just a thought!
mkstevo said:
Have you got the DNS server set correctly in the WiFi settings? When I'd failed to do this my HD Mini insisted on connecting to 3G all the time. Once I realised and corrected this, I can send and receive email on WiFi with no problems.
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I can update the weather, browse the internet etc - all over Wifi with 3G turned off. But as soon as I do a send/receive, it wants to use the 3G. As far as I can see, the connection settings are correct (else I could do those other things) but its interesting to hear that you are able to send/receive over Wifi.
mkstevo said:
I assume you connect to the WiFi router before starting the email send/receive process? Just a thought!
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Yes - thanks for checking! I also have checked that the wifi is active and working (e.g. by browsing to a webpage in Opera) before the send/receive - but it still keeps switching on the 3G when I do this.
I use Gmail on my HD Mini, via POP. I can't think of anything useful to suggest really.
Only:
Is the mail service you are trying to connect to available via WiFi? Is there any chance that the mail service requires use of the 3G modem for authentication purposes? If you were using your mobile network email service, it might only provide this via the 3G service.
Is the POP3 protocol set to only use the 3G (GPRS) modem? I think this might be found under Settings/Menu/All Settings/Connections/Manage Existing Connections.
Good luck!
i've got the same problem. i can't send/receive email's with wifi.
tico- said:
i've got the same problem. i can't send/receive email's with wifi.
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Very strange... What exactly is the problem?