Help, my device is broken? - Touch HD General

My Touch HD doesnt respond, it hangs and restarts itself all the time. Today it chrashed totally and I cant start it no more. It comes to the text "smart mobility" then the softwareinfo in the right lower corner pops up and nothing more happens..
I cant do a hardreset. (tried with volumebuttons and powerbutton at the same time)
I cant upgrade the software..
Anyone had this issue before?
Servicecentre?
Sad times...

Cokey,
Can you even put it into the bootloader mode?
Cheers.

Ehrm, whats bootloader mode?

hold vol down, and press power on (keep holding volume down until screen comes on)
you should see a screen of 3 coloured bars
if you can do this, you should be also able to do hard reset. for a hard reset make sure you hold both the volume buttons down, and keep them held after you press power on
Tom

Okey, havent tried that yet. But hardreset wont work, with both volumekeys and power on...

I've just tried that bootloader mode and that works but a hardreset isnt working. It starts up as written above then the display fades out a bit. Nothing more happens...
Darn it...

Cokey said:
I've just tried that bootloader mode and that works but a hardreset isnt working. It starts up as written above then the display fades out a bit. Nothing more happens...
Darn it...
Click to expand...
Click to collapse
Cokey,
All is not lost, don't worry. If you can get into Bootloader mode, then you will be able to flash a new ROM onto it. Go to the ROM section and follow crackwhore's very detailed guide.
Have fun flashing!
Cheers.

PoisonWolf said:
.
Click to expand...
Click to collapse
Thx for the help...
After maybee 20 hardresets starts it finally started...
All seems ok with it right now... Will leave it on over the night so Im sure it wont hang/restart again..
Again thx for the help..
(Flashing is something I wanna try but I really want my OS to be in Swedish )

I have the same issues. I am constantly reflashing the ROM because the phone will not last more than a day before being stuck on the Smart Mobility screen.
I have been flashing all of Dutty's different ROMs including LEO R4 and WM 6.5 R14 Turbo, WM 6.1 etc every day for the past week. It still freezes daily and when reboot, it gets stuck on Smart Mobility Screen. I am ready to throw it in the bin!
Anyone got any ideas. Flashing ROMs isn't working or fixing it as I have tried all sorts. I have also upgraded the Radio yesterday, still doesn't help. Tried also a new SD card, again, still freezes.

jchiou99 said:
I have the same issues. I am constantly reflashing the ROM because the phone will not last more than a day before being stuck on the Smart Mobility screen.
I have been flashing all of Dutty's different ROMs including LEO R4 and WM 6.5 R14 Turbo, WM 6.1 etc every day for the past week. It still freezes daily and when reboot, it gets stuck on Smart Mobility Screen. I am ready to throw it in the bin!
Anyone got any ideas. Flashing ROMs isn't working or fixing it as I have tried all sorts. I have also upgraded the Radio yesterday, still doesn't help. Tried also a new SD card, again, still freezes.
Click to expand...
Click to collapse
Have you tried reverting back to stock rom to see if problem persists? If so, return device under warranty

J,
USPL or HSPL? Do you install any applications, or do you leave it as it is and it still crashes in a day?
Cheers.
jchiou99 said:
I have the same issues. I am constantly reflashing the ROM because the phone will not last more than a day before being stuck on the Smart Mobility screen.
I have been flashing all of Dutty's different ROMs including LEO R4 and WM 6.5 R14 Turbo, WM 6.1 etc every day for the past week. It still freezes daily and when reboot, it gets stuck on Smart Mobility Screen. I am ready to throw it in the bin!
Anyone got any ideas. Flashing ROMs isn't working or fixing it as I have tried all sorts. I have also upgraded the Radio yesterday, still doesn't help. Tried also a new SD card, again, still freezes.
Click to expand...
Click to collapse

No luck
I think my warranty is out the window when I tampered with the screws and broke the VOID Warranty sticker.
I have used both USPL and HSPL and same issues occurs. I think I have narrowed it down... if I don't touch the onboard memory, ie not install anything to the onboard memory or touch it too much in that area, then it will tend to be okay. It starts to freeze and lock up at Smart Mobility Screen whenever I copy stuff or active sync etc.... so far anyway.
Looks like its going in the bin... last resort tomorrow, revert back to stock rom and see how long it lasts.

Related

S200 hangs in bootloader after softreset

Hi all,
Since last friday I'm the happy owner of an S200, until sunday atleast. After a soft-reset, initiated from windows, my device won't boot anymore. It hangs in the red-green-blue bootloader screen (says: IPL 2.09, SPL 2.09). I've tried soft-resets and hard-resets, but the device would consequently keep hanging in the bootloader.
So for the past few days I've been searching the web and just managed to update the ROM. I was expecting that updating the ROM succesfully would mean my device would boot again, but it still keeps hanging in the bootloader (saying IPL 2.09 SPL 2.15 now, so the update did take place).
Does anyone has any idea whats wrong with my phone? Or how to fix this? Please help.
* bump *
I've been searching further and tried to do a SD dump, but I'm getting the message I don't got enough rights to perform a SD dump. This meens my S200 isn't CID unlocked. Is there any way to CID unlock the device without the need of booting into WM?
The solution to your problem
Hello, if you are having bootloader screen right after starting your mobile (prophet) check if your camera button is depressed since i had the similar problem. In my case i had to disassembly the phone in order to fix it. Right after fixing the button it worked fine
hi syzzer,
i really feel with you - why? - i have the exactly same problem. after i tried to upgrade my rom from o2-germany to another one the device isn't starting anymore and hangs in the beautiful-colored bootloader. and now, if i just even want to re-install the same or another rom, doesnt matter which one, the s200 wont start again. i think this is a really unlucky situation for us to stand alone with our weak pda =) hoping for more help, otherwise we have to take up our warranty and try to get it fixed by the store we did buy it (if a rom-update damage is still in warranty )
good luck
budy!
awechris said:
Hello, if you are having bootloader screen right after starting your mobile (prophet) check if your camera button is depressed since i had the similar problem. In my case i had to disassembly the phone in order to fix it. Right after fixing the button it worked fine
Click to expand...
Click to collapse
in my case, the camera button is not pressed in... i truly don't know what to do hopeless? mhm?
greets!
budy!
hello Syzzer
I have the same problem, but i make a soft reset and it works.
Camera but + Com Button + Power
Wait until message appear.
You Get the message : For Hard reset press send
If you choose other key the system boots normaly.
I had already tried all your suggestions, but nothing seemed to work.
About a month ago I bought a Trinity. In the mean while, I forgot I had put my S200 in my bag and carried it around for a month. When I found it a week ago and started pressing random buttons, it suddenly booted and has been working ever since! The problem has gone as mysterious as it came. I can only imagine there was some hardware failure / dirt in my device that caused the trouble and is now gone / moved to some place it does not do harm. Because I already bought a Trinity, I gave the S200 to my brother. He's been using it ever since and did not have any problems. So keep your head up, there's hope!
I m also having the same problem
Now I am having the same problem, no button is pressed, and I can not install the NVID ROM
Actually I can install only a few ROMs, the NVID ROM was working before on my Neo perfectly but, I think it can be because I have changed many ROMs, from a month, actually I have tried different WM6 ROMs and I used NVID ROMs mostly for Step 1.
Now when I install any ROM, it shows a msg some nbf one after 80% or 95%
It can install the pdaviet first step ROM, but now the problem is that it hangs very much and it can not start Wifi, it has stopped working, a few more ROMs i have tried, but the WIFI is completely stopped.
When I press it in communication manager, it will show busy icon for a few seconds and will not start it in end.(I tried it in both WM5 and WM6, same problem, I also tried after soft reset and hard reset, the problem is still there)
Please someone help me out.

bricked my vogue

i used imcokemans unlocker (which i have done before) and blee0125's kitchen and really screwed up somewhere!
i cant get it past the "htc smart mobility" screen. it comes up, tells me the driver and radio versions, then those disappear like they are supposed to and...nothing else.
any suggestions would be great, plz im dying here!
i have tried hard and soft resetting and...nothing!
THANKS.
EDIT: just for those coming to this ancient and recently revived thread, this (my) problem has been solved. altho there are other people now with similar problems
Have you tried re-flashing?
jim256 said:
i used imcokemans unlocker (which i have done before) and blee0125's kitchen and really screwed up somewhere!
i cant get it past the "htc smart mobility" screen!! it comes up, tells me the driver and radio versions, then those disappear like they are supposed to and...nothing else.
can anybody help me???? PLZ im dying here!
i have tried hard and soft resetting and...nothing!
THANKS.
Click to expand...
Click to collapse
Do a camera power reset and try again.
i tried that and it didnt do anything at all. isnt that just where you hold the end key and the side camera key and stick the stylus into the hole?
if so, it have any different effect than the standard soft reset
AraqirG said:
Have you tried re-flashing?
Click to expand...
Click to collapse
and i did try...sort of. im not sure how to seeing as how i can never make it past the boot screen, and therefore cannot connect it to activesync.
THANKS.
jim256 said:
and i did try...sort of. im not sure how to seeing as how i can never make it past the boot screen, and therefore cannot connect it to activesync.
THANKS.
Click to expand...
Click to collapse
Hold down the power button and the camera button at the same time until the tri colored bootloader comes up. If that works, try flashing the stock rom for your carrier.
If that doesn't work try the same steps with the memory card removed.
If that doesn't work try to do a hard reset and see if that will take you to the bootloader.
Also, what are the numbers in on the bootloader...are you sure your device is unlocked? I believe it should say... SPL-00.40.coke... on the 2nd line if your unlocked.
You shouldn't need to connect to activesync to reboot. After you run ImCokeMan's unlocker you should be unlocked until you run it again.
As I said in the last post, all you have to do to get to the boot loader is hold down the power and camera buttons at the same time. This will put the phone into the boot loader and you should be able to flash back to the stock rom and start over.
It kind of sounds like you relocked the phone and then tried to boot a custom rom.
sorry i wasnt saying i needed to connect to activesync to reboot, i was saying i needed to connect to activesync to flash, and it wouldnt boot up so i couldnt get to activesync.
and i did to imcokemans unlocker, and everything went fine. when i was setting up the device (ie. setting password, time zone, calibration, etc...) i just decided that i didnt need to finish that as i was intending on flashing a custom rom anyway, and so any settings i put up the time to set would be erased.
having said that, i went ahead and starting flashing a custom rom right from the wm welcome screen that you get on a first boot.
thanks a LOT for your help, promptness, and attention
So are you back up and running?
well, now i am. i just took a 30 min drive down to the sprint store and got a replacement :S
thanks a lot for your help though, im scared i may really need to refer back to this thread later. but if i do, at least i know i should be able to fix it!
thanks.
well, i just did it again. i must be doing something wrong in the cooking of my ROMs...about to try out your solution..hope it works!!
wish me luck :S :S :S :S
well i was able to re-flash, but, unfortunately, it is stuck in the same "htc smart mobility" screen again. i think i have been able to narrow it down to the oemizer app. i must be doing something wrong in there.
oemizer http://forum.ppcgeeks.com/showthread.php?p=100746&referrerid=10115
ill keep cooking and trying tonight until i find what it is the problem is i guess, thx for your help guys. especially you 360discgolf.
well, after cooking and flashing too many times to remember this late, all i can do is ask for help when you guys wake up and check this thread.
in the last couple of builds i havent been doing anything with oemizer at all and it still hasnt been working, and i dont think i am doing anything extra in buildos that i havent done before in successful ROM images...it seems sort of erratic.
any suggestions/hints/comments would be great, thanks a lot.
you can't just hold the two buttons and press the reset. You have to hold the two buttons at the same time, then while holding them, use the stylus to hold the reset until it restarts. If you just tap the reset button while hold, it doesn't work.
360discgolf said:
You shouldn't need to connect to activesync to reboot. After you run ImCokeMan's unlocker you should be unlocked until you run it again.
As I said in the last post, all you have to do to get to the boot loader is hold down the power and camera buttons at the same time. This will put the phone into the boot loader and you should be able to flash back to the stock rom and start over.
It kind of sounds like you relocked the phone and then tried to boot a custom rom.
Click to expand...
Click to collapse
i'm having a similar problem. my attempt at flashing didn't go over that well and now when I turn off the device, I can't turn it on again unless I do a soft reset. I tried doing the power/camera thing but all it does is ask "are you sure, yada yada" and then the devices turns off. you were talking about a stock rom? where would I get one and how would I re-flash the rom (assuming that's the problem in the first place.).
Thanks!
vkolas said:
i'm having a similar problem. my attempt at flashing didn't go over that well and now when I turn off the device, I can't turn it on again unless I do a soft reset. I tried doing the power/camera thing but all it does is ask "are you sure, yada yada" and then the devices turns off. you were talking about a stock rom? where would I get one and how would I re-flash the rom (assuming that's the problem in the first place.).
Thanks!
Click to expand...
Click to collapse
what carrier are you?
EDIT: also:
1) what os version are you running? (build number)
2) what radio are you running?
3) what bootloader are you on? (can be accessed via holding power + camera button and poking reset hole)
4) what are the orange numbers in the very bottom right of the screen when you are booting up?
these kinds of things all need to kind of jive for the sleep function to work correctly
jim256 said:
i used imcokemans unlocker (which i have done before) ...
Click to expand...
Click to collapse
If you used the imcokemans unlocker a 2nd time, I believe you re-lock your phone.
You also mentioned that you tried to flash the ROM from the Welcome Screen. That certainly won't work. You have to be at the unlocked rainbow bootloader screen which will load when you run the RUU or when you press Power-Camera-Reset. If it doesn't go into bootloader then you've probably re-locked your phone.
denasqu said:
If you used the imcokemans unlocker a 2nd time, I believe you re-lock your phone.
You also mentioned that you tried to flash the ROM from the Welcome Screen. That certainly won't work. You have to be at the unlocked rainbow bootloader screen which will load when you run the RUU or when you press Power-Camera-Reset. If it doesn't go into bootloader then you've probably re-locked your phone.
Click to expand...
Click to collapse
haha sorry this is a problem that i had a VEERRRRY LONG time ago. have learned a lot since since then, now it is this other fella here we are trying to help him
thx tho!

Here's a tricky problem, need expertise!! Kind of urgent..

I have read and read and read. I have "bricked" my phone in the past and fixed it. I have used, tested, and flashed many roms from this site (Thanks to all cooks for their work!) but I still consider myself somewhat 'new' to troubleshooting.
I woke up this morning to make some important phone calls today and as luck would have it, my phone was stalled again. It's been doing that for a few weeks now. My last flash was Open Touch 5.0 UL I believe (either that or 5.2 biggy) and it has been working great except for the occasional freeze.
EDIT: Forgot to add, the actual problem is now it won't boot up after it froze this morning. Just sits at the boot screen
So I've tried my other methods of fixing it... /edit
Except this morning nothing is working. I have tried flashing with Orig. T-mobile ruu, tried SD flashing with the RUU_signed.nbh, tried restarting the computer, phone, removing battery and sim... NOTHING! When trying the sd flash (which I've never done before today, it reads and tells me to push the down button but then goes to bootloader screen and just sits there. With the RUU I'm getting err 300 but I'm using the SAME RUU (4.10...) that I've used in the past to reflash my phone AND tried the new one (4.26...)
Possible problem: Does it matter what kind of usb cable you use? I don't have the normal one I use as I am not home but I figured usb is usb...
I've read about it being a motherboard issue, how common is this?
I've read somethings about MTTY, would this apply to me??
Please help, anyone who has any suggestion, I'll try it!!
Stats:
IPL 4.10.0002
SPL 4.10.0000
NOT hard-spl'd
Wing w/ Open Touch Project 5.0 or 5.2
actualy the sd method needs hard spl thats all i can really provide
I appretiate it, that I did not know... I could barely find anything on how to do it even.
im having the same problem bt instead of freezing da screen jus goes different colors or jus goes gray and stays der
Thats basically what mine did. The colors would get messed up and no matter what button i pressed it would not do anything. My advice to you edrift, is BACK UP YOUR STUFF NOW and reflash it asap if you can still reboot. I can get into my phone at all now.
yea i tink i might jus throw my phone away.dis is jus gettin rediculous

Elf turns off when you turn the screen off. Any thoughts before I take back my Elf?

As the title says, I have an Elf & when you press the power button (which is meant to turn the screen on and off) it shuts the device off instantly.
I first tried doing a hard reset
Then I tried another rom, to see if it was to do with the OS
& then I tried two other roms.
Ive still got the same problem.
Thinking of taking it back to the place I got it.
Anyone got any thoughts on any solution before I take it back?
Im thinking its a hardware problem that I cant really solve.
which spl are you using? I had a similar prob when i upgraded my rom to 6.1, but aftr using 3.07 spl, problems were gone..
I was using 3.07, but it doesnt matter now.
I took it back to the shop (with all accessories etc) and they replaced it for me. I feel bad about hastling them.
I took them an Elf, but apparently they have given me a Elfin, but on their system, they both just come up as p3450
But it works! thats the main thing.
and its gold and shiny.
Maybe somebody know how to solve this problem without turn elf back to the shop?)
I have same problem but haven't a chance to turn it back) 3.07 spl also
I had exactly this problem before I knew I have an Elfin.
I flashed Elf Roms on my Elfin, that caused the problem.
It boots regularly, but it will do a soft reset every X
minutes. Then I flashed an Elfin Rom and everything
works fine ^^
Maybe I'm wrong, but i think its Elf. It has 64Ram & 128 Flash, or they may not correctly view after flash or i dont understand differences?
It boots regulary every X minutes because it goes to sleepeng mode if device is not using. If this option off, it will not boot by its own, only if i press power button(

[Q] No Bootloader, HSPL and HTC returns?

I've been using Android NAND for a while with no problems but the other day I struggled getting into bootloader. Eventually (for no obvious reason) it went in and I flashed the shipped rom. I tried bootloader again but no dice. Then I made the fatal error of flashing HSPL again only to get stuck on the O2 screen. I can't get any further.
I can't connect to the pc because it doesn't see anything and I can't get it onto bootloader to flash anything else. I've tried everything I can think of bar JTAG (which is out of my league) and I'm supposed to be sending it back to HTC tomorrow for a repair.
Question is, will HTC see HSPL installed without access to the bootloader and, if they do, will they tell me where to shove it?
..tried searching everywhere before starting a new thread...
jetsetwilly said:
I've been using Android NAND for a while with no problems but the other day I struggled getting into bootloader. Eventually (for no obvious reason) it went in and I flashed the shipped rom. I tried bootloader again but no dice. Then I made the fatal error of flashing HSPL again only to get stuck on the O2 screen. I can't get any further.
I can't connect to the pc because it doesn't see anything and I can't get it onto bootloader to flash anything else. I've tried everything I can think of bar JTAG (which is out of my league) and I'm supposed to be sending it back to HTC tomorrow for a repair.
Question is, will HTC see HSPL installed without access to the bootloader and, if they do, will they tell me where to shove it?
..tried searching everywhere before starting a new thread...
Click to expand...
Click to collapse
How did you flash shipped if you couldn't get into bootloader?
You're doing vol-down and power on right? If you get a splash you should be able to get into bootloader, because SOMETHING is telling your splash to show up.
Try putting the correct shipped on your SD and power up with vol down.
I think they will be able to tell that you modified it.
Thanks for the quick response. I'll try it again with the sd card. The only thing I can think is that the battery died on me almost as soon as I tried the sd card shipped rom. I saw the bootloader for a second and then the phone went off. When I charged it back up, no bootloader...
The problem is I've tried so many things, I'm struggling remembering the exact order of my screw up. I have a feeling after the battery died and I couldn't get it into bootloader, HSPL was working and I flashed the stock rom using USB flash.
jetsetwilly said:
Thanks for the quick response. I'll try it again with the sd card. The only thing I can think is that the battery died on me almost as soon as I tried the sd card shipped rom. I saw the bootloader for a second and then the phone went off. When I charged it back up, no bootloader...
The problem is I've tried so many things, I'm struggling remembering the exact order of my screw up. I have a feeling after the battery died and I couldn't get it into bootloader, HSPL was working and I flashed the stock rom using USB flash.
Click to expand...
Click to collapse
Well, I've seen lots of warnings about having your battery greater than 50% while flashing, which (obviously) means that if your device has run out of juice while flashing could lead to unrepairable (by end-user) issues .
Try orangekid's advice and report back.
jetsetwilly said:
Thanks for the quick response. I'll try it again with the sd card. The only thing I can think is that the battery died on me almost as soon as I tried the sd card shipped rom. I saw the bootloader for a second and then the phone went off. When I charged it back up, no bootloader...
The problem is I've tried so many things, I'm struggling remembering the exact order of my screw up. I have a feeling after the battery died and I couldn't get it into bootloader, HSPL was working and I flashed the stock rom using USB flash.
Click to expand...
Click to collapse
when flashing from SD, SPL and radio are the first 2 things it flashes afaik, so power out right when you started flashing could be a serious issue.
Hopefully what I said above works though, if your SPL is completely fubar I have no idea what HTC will say, what I would tell them if you try to RMA is you had problems with random reboots and did a hard-reset, then when it started flashing it just turned off for no reason and now it's weird or something like that so they think it was a regular stock hard reset thing and not a "oh **** I have to restore to factory cuz I have HSPL on here" thing.
Ok, so I tried about 10 more times with no joy - at least it's consistently broken now.
Thanks guys, just hoping for an 11th hour rescue. I'll send it off tomorrow and report back the outcome with HTC. I appreciate your help. I knew the lack of charge and flashing via bootloader was going to trip me up one day.
Was HTC able to bring the phone back to its original state or were you able to do something to get the issue fixed? I have the same problem. All I did was to load prj Clean Desire v0.3.2 ROM (this ROM is the same as Cotulla's but with few fixes). This was the first time I ever attempted loading an Android ROM on to my HD2. All looked well initially. The phone was rebooted after ROM was installed. I did intial setup like facebook acct, email, wi-fi, gprs, etc. Then after few hours, the menu button (windows button in HD2) and back button quit working. Even the power button when pressed for few seconds wouldn't bring up the power off and other options. I thought a soft reset would fix it and then I pulled the battery off and restarted. All I now get is the first boot screen with "123456...go.go.go..." and then a white screen with HTC on it. Nothing more. It is stuck there. I tried getting in to bootloader, but I couldn't. Holding down the volume-down and then pressing the power button just restarts the phone as mentioned above and takes me to the HTC screen. Not sure how can I get to the bootloader. Desperately looking for help....

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