Database Users

Outlook account missing from Mail home page

Somehow I seem to have lost the "envelope" icon for the Outlook account on my Mail Home page.
I have two POP3 mail accounts and the Outlook account and previously there were "envelope" icons for all three accounts together with the new message icon on my Mail home page.
Now I just have just have two envelopes for the POP3 accounts and the new message icon - the Outlook "envelope" has disappeared. If I go to the Inbox all three accounts are there as before and work normally.
Does anyone have any ideas how I can restore the icon to the Mail page without a hard reset ?
Any suggestions would be greatly appreciated.

try switching off mail synchro in active-sync on PC -> activate a sync once -> reboot the phone -> switch active-sync on PC on again -> sync once again -> check phone

rhtizzy said:
try switching off mail synchro in active-sync on PC -> activate a sync once -> reboot the phone -> switch active-sync on PC on again -> sync once again -> check phone
Click to expand...
Click to collapse
rhtizzy, many thanks for the response and the suggestion.
Sadly it made no difference. The process removed and then restored all my Outlook mail but there is still no "Envelope" icon for the Outlook account on the Mail TouchFlo Screen.
Any other suggestions would be greatly appreciated

I've got the same issue. My push mail is coming down to outlook and I even get the new mail displayed as a little envelope with the number of mail on it at the base of the screen. However the main screen is blank and says No account and I only get the option to add a new one. If I go into messaging everything works fine. Any help would be gratefully received.

Having done a good trawl around google it looks like the issue may be Intellisync. Other users who have it display the same issue. It is down to the lack of harmony between TF3D and intellisync. I haven't found a work around or fix yet although someone mentioned hotsyncing to a new outlook programme at least created the mail account if not all of the settings. Sadly I also can't sync to any desktops as it looks like Intellisync is blocking me.

Found the solution
Ok - It looks like I've found the workaround. My guess is that intellisync is added seperately and so doesn't add the outlook details to the main mail page. 1/ First make sure that you turn on the 'activesync' as this is disabled by intellisync (settings for this are in the 'settings/activesync' area of intellisync program)
2/ Make sure that your desktop or laptop has either activesync (for xp) or mobile sync software (for vista) installed.
3/ Set up a new partnership ensuring that 'mail' will synchronise.
3/ Sync with Ms Outlook. NB - I advise using a clean install of ms outlook to ensure no conflicts.
4/ Your mail account is now added to TF3D with full interaction with your account:!

Removing Outlook?

Hi all,
I've setup the Outlook Email to sync with my exchange server at work... however, it has syned my calendar and not emails (i only wanted it to do emails). For some reason, it's saying the details are not correct (yet it's capable of syncing calendar). Anyway, I've told it not to sync anything (so I won't receive them anymore) but how do I remove the account from my phone?
Thanks,
Amnesia

ActivSync
Strangely it's done from within ActiveSync and not the messaging app.
I found out after trying to setup direct push yesterday.
If you click the bottom right softkey in active sync and choose options or somthing(i forget exact item) you can change/remove accounts from there, and even change what items it syncs (calendar/contact/mail/etc) by just ticking and unticking them.

cheers mate! I'll give that a try.

Blackberry Vs WM Exchange mail, Multiple accounts in MS Exchange mail

I've used BBC on My HTC TP2 for over a month and then WM Exchane sync with a gmail account also.
Although BBC provides a good option for push email, but it fails to provide
1. HTML mails
2. Links don't work within emails
3. In India with Vodafone in Delhi, HTC devices cannot have more than 3 email accounts.
4. You need to have multiple APN's at least 2, One for BBC, other for routine net surf.
5. With device like HTC TP2, HD2 etc without a D pad, next/ previous mail function annoying, close current email & then click next one to open
However I find WM Pushmail exchange better.
1. HTML mails
2. External links do work
3. PC type email interface
4. With devices w/o Dpad also, swipe across the screen changes to next email.
5. With a bit of work around you can have multiple emails on Exchange sync, with gmail, working as push mail
Create a new gmail account. In WM Activesync (disconnect from pc), in server settings create new exchange a/c with
Server address : m.google.com
u/name: [email protected]
password: your p/w
in Server setting choose only emails to sync.
You are done with creating exchange account to sync.
Now go to Schedule in Active sync
Set peak times as : As items arrive
Set Off-peak times as : As items arrive/ as per your choice
on bottom of this page Adjust peak times option is there, in which you may customize your peak hours.
Now on your PC login in your gmail account
Enter settings of gmail account
For the email accounts with pop/ smtp options available
go to Accounts and Import, here you can add accounts to
Check mail using POP3 ption, select the desirable setting
For the email accounts without pop/ smtp options
go settings of that email, set forwarding to your this gmail id
Next step is to differentiate emails form different accounts say 5 accounts.
In gmail creat 5 labels indicating import/ forwarded email accounts name such as dinesg gm, dinesh yahoo etc.
Next in Gmail filter options create filter/ rule for each imported account
as
Matches: to[email protected])
Do this: Skip Inbox, Apply label "XXXX GM", Never send it to SpamCheck
Creat rule for all 5 accounts
In Gmail activate Multiple Inbox
Set pane 0 to Search Query as the label created " XXXX GM"
and same for rest of email accounts with respective labels.
Now Gmail stores all incoming msgs from different account with different labels, treated as folders by WM Exchange servers.
On your WM PPC go to Inbox of email exchange account created.
Click Menu> Tools > Manage Folders
(Sync at least once before this step)
You'll see all created labels for various email accounts on your PC in gmail account as separate folders in Manage Folder option. Check all the folders you want to sync
And VOILA you have multiple emails synced as PUSH mails to your WM device with any special Blackberry Connect service, no PINS etc.
Additionally it works on Normal GPRS/ EDGE connection delivering HTML emails
Any people say Windows Mobile or Phone now-a-days are waste of money. No they are the most customizable piece of design available.
Enjoy

BB Connect on HTC TP2 WM 6.1 vs. 6.5
Hi, just a quick question
I have managed to get BB connect to work on a HTC TP2 running WM 6.1 using the tip from this forum to change the model ID to Raphael.
My question is if anyone has tryed this on a HTC TP2 running WM 6.5, will this work?
Regards

Niels.Boje said:
Hi, just a quick question
I have managed to get BB connect to work on a HTC TP2 running WM 6.1 using the tip from this forum to change the model ID to Raphael.
My question is if anyone has tryed this on a HTC TP2 running WM 6.5, will this work?
Regards
Click to expand...
Click to collapse
yeah I had it working on WM 6.5, WM 6.5.3 latest cooked ROM's on the XDA-Dev forums

dineshh said:
yeah I had it working on WM 6.5, WM 6.5.3 latest cooked ROM's on the XDA-Dev forums
Click to expand...
Click to collapse
U have a special BB internet from your provider or just the regular for the tp2? does ping work?

Email Outlook account / Other accounts

Hi
I'm struggling to figure out the email set up on the HD2 and hope someone might be able to shed some light.
I have set up 2 email accounts "1 at mydomain dotcom"and "2 at mydomain dotcom" and they seem to be working fine. I used Start > Email > Setup E-mail and filled out all the boxes with the same settings as I use in Outlook on my PC (incoming / outgoing mail server etc)
When I send and receive mail it gets stored in a separate folder for each account.
But ...
There is also the "default" Outlook account which seems to be the one that syncs with outlook on my desktop. I cannot seem to set anything up in this account for sending and receiving email. It only seems to have two screens - one for sync options and one for Advanced E-mail Options. The latter has a box for "my email address" but no settings anywhere.
Am I missing the point somewhere ?
What I would like to do is set it up so that my PC and my HD2 are pretty much the same. I'd like to sync the two and have the HD2 able to send and receive mail from the either account and, store these in the Outlook folders
Any help or advice would be great
Stephen

You need to change it using Windows Mobile Device Center as it's set there to sync emails. I made the same mistake recently...

Wow - fast reply ! Thanks
OK so you're saying I can set up all my HD2 mail accounts within MDC ? I didn't notice that so will take a look
Thanks

Still struggling
OK, thanks, I found Mobile Device Settings in MDC
Change content sync settings
Sync wirelessly with Exchange Server
Manage a Partnership
Connection settings
Get device certificates
End a partnership
But none of these seem to lead me to a place where I can set up Outlook mail on the phone (othere than sync settings)
I don't have Exchange Server - just Outlook on my PC
I'm trying to set up my mail accounts in Outlook on the HD2 so that whether I send and receive mail from my phone or my PC both accounts are available inside the Outlook account rather than in separate accounts
Hope that makes sense ?
Thanks
Stephen

When I first setup my phone using WMDC it asked what I want to sync with my phone (contacts, notes, email, calendar, etc.). If you select emails it'll sync your Outlook emails to your phone but not the settings. If you want to get rid of the Outlook on your phone you have to change what you sync with it.

Just in case there is some confusion caused by wording of the question:
If you use WMDC, you can ONLY sync with the Outlook email on the PC BUT you can only update email when you connect to WMDC.
If you want to receive and send emails when mobile, you set up email accounts within the HD2 email programme. Hit the email tab, menu, add account.
Then set up like you would an account in outlook

Seems it may not do what I want
Thanks for your help guys - appreciated.
It sounds like this HD2 won't do what I need then.
Sync between my "local pc outlook" and the "phone outlook" is no good on its own.
If I have email accounts set up on the phone which are not part of the sync I won't have a record of my mails on my pc
I tried sending and receiving within "phone outlook account" and that only works when connected to the pc which does seem strange
If there's anything else I can try or if anyone has a workaround to handle all my mail from both accounts and sync them between the pc and phone I'd love to hear
Thanks
Stephen

sense e-mail and intellisync

Hi,
I use Intellisync to synchronise my HD2 with GroupWise at work. IntelliSync synchronizes e-mail, calendar, tasks and notes.
IntelliSync has to be installed seperately on the phone. It synchronizes on it's own and puts the synchronised e-mail in the main Outlook account on the phone.
HTC sense notices that e-mail is received, as it shows the unread e-mail count next to the little envelope in the sliding bar. However, it does not understand that an e-mail account is active and asks me to configure one.
After i configured other accounts it still does not process the Outlook account. I can not configure the Outlook account with false data, intellisync removes the configuration options.
Does anyone have a tip on how to get sense to process the Outlook account aswell? I take it sense has to store which accounts are configured somewhere in the registry. Perhaps Outlook can be added manually?

vCz said:
Hi,
I use Intellisync to synchronise my HD2 with GroupWise at work. IntelliSync synchronizes e-mail, calendar, tasks and notes.
IntelliSync has to be installed seperately on the phone. It synchronizes on it's own and puts the synchronised e-mail in the main Outlook account on the phone.
HTC sense notices that e-mail is received, as it shows the unread e-mail count next to the little envelope in the sliding bar. However, it does not understand that an e-mail account is active and asks me to configure one.
After i configured other accounts it still does not process the Outlook account. I can not configure the Outlook account with false data, intellisync removes the configuration options.
Does anyone have a tip on how to get sense to process the Outlook account aswell? I take it sense has to store which accounts are configured somewhere in the registry. Perhaps Outlook can be added manually?
Click to expand...
Click to collapse
Help on this issue is very much appreciated? I have the same problem and it would significantly help to use the sense mail app for the most important mail account... .
I couldn't find much info concerning the email accounts within the whole registry. Only at a single location, which should mean:
1) last synced account - here Outlook is not recognized
2) The number of unread messages - here outlook is included.
Here are the registry details:
[HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread]
"Text"="Web.de (36)
Google (2)"
"Count"=dword:00000026
[HKEY_CURRENT_USER\System\State\Messages\sync]
"Account Name"="ActiveSync"
[HKEY_CURRENT_USER\System\State\Messages\sync\Unread]
"Text"="Outlook-E-Mail (18)"
"Count"=dword:00000012
[HKEY_CURRENT_USER\System\State\Messages\TotalEmail]
[HKEY_CURRENT_USER\System\State\Messages\TotalEmail\Unread]
"Count"=dword:00000038
Does anybody know where the sense / vanilla / HTC mail application gets it's info where to look for emails? The "regular" messaging client (tmail.exe) has access to the outlook folder where the vanilla / HTC / sense application has not.
Regards Hase

vCz said:
Hi,
I use Intellisync to synchronise my HD2 with GroupWise at work. IntelliSync synchronizes e-mail, calendar, tasks and notes.
IntelliSync has to be installed seperately on the phone. It synchronizes on it's own and puts the synchronised e-mail in the main Outlook account on the phone.
HTC sense notices that e-mail is received, as it shows the unread e-mail count next to the little envelope in the sliding bar. However, it does not understand that an e-mail account is active and asks me to configure one.
After i configured other accounts it still does not process the Outlook account. I can not configure the Outlook account with false data, intellisync removes the configuration options.
Does anyone have a tip on how to get sense to process the Outlook account aswell? I take it sense has to store which accounts are configured somewhere in the registry. Perhaps Outlook can be added manually?
Click to expand...
Click to collapse
As configuration via PPC does not work I got another idea which I couldn't try out so far:
- Do an initial sync of email data via active sync by pairing PC and HD2 (be carefull as this might result in double entries, so have your inbox/sent/draft folder pretty empty and do not sync calendar, contacts, tasks etc)
- After this outlook mails should be visable with sense mail app (somebody showed me!)
- Use intellysnc again (probably with the option to overwrite mobile data with server data)
- check whtether sense is still seeing outlook mails
- don't forget to remove the active synce settings in PC active sync to prevent double syncs in the future
I cannot test this by my own during the next 2 weeks until I can connect to my PC again. Feedback would be nice.
Another question: What about the sense calender App. I have many entries where the sense calender App does only show title/time/date, but no detailed infos like participants, note etxt etc. Any solution for this?