Outlook account missing from Mail home page - Touch HD General

Somehow I seem to have lost the "envelope" icon for the Outlook account on my Mail Home page.
I have two POP3 mail accounts and the Outlook account and previously there were "envelope" icons for all three accounts together with the new message icon on my Mail home page.
Now I just have just have two envelopes for the POP3 accounts and the new message icon - the Outlook "envelope" has disappeared. If I go to the Inbox all three accounts are there as before and work normally.
Does anyone have any ideas how I can restore the icon to the Mail page without a hard reset ?
Any suggestions would be greatly appreciated.

try switching off mail synchro in active-sync on PC -> activate a sync once -> reboot the phone -> switch active-sync on PC on again -> sync once again -> check phone

rhtizzy said:
try switching off mail synchro in active-sync on PC -> activate a sync once -> reboot the phone -> switch active-sync on PC on again -> sync once again -> check phone
Click to expand...
Click to collapse
rhtizzy, many thanks for the response and the suggestion.
Sadly it made no difference. The process removed and then restored all my Outlook mail but there is still no "Envelope" icon for the Outlook account on the Mail TouchFlo Screen.
Any other suggestions would be greatly appreciated

I've got the same issue. My push mail is coming down to outlook and I even get the new mail displayed as a little envelope with the number of mail on it at the base of the screen. However the main screen is blank and says No account and I only get the option to add a new one. If I go into messaging everything works fine. Any help would be gratefully received.

Having done a good trawl around google it looks like the issue may be Intellisync. Other users who have it display the same issue. It is down to the lack of harmony between TF3D and intellisync. I haven't found a work around or fix yet although someone mentioned hotsyncing to a new outlook programme at least created the mail account if not all of the settings. Sadly I also can't sync to any desktops as it looks like Intellisync is blocking me.

Found the solution
Ok - It looks like I've found the workaround. My guess is that intellisync is added seperately and so doesn't add the outlook details to the main mail page. 1/ First make sure that you turn on the 'activesync' as this is disabled by intellisync (settings for this are in the 'settings/activesync' area of intellisync program)
2/ Make sure that your desktop or laptop has either activesync (for xp) or mobile sync software (for vista) installed.
3/ Set up a new partnership ensuring that 'mail' will synchronise.
3/ Sync with Ms Outlook. NB - I advise using a clean install of ms outlook to ensure no conflicts.
4/ Your mail account is now added to TF3D with full interaction with your account:!

Related

Sync with Exchange AND another Outlook?

:?: Does anyone know if it is possible to keep TWO Outlooks in sync with ActiveSync (when one of them is an Exchange server)?
You can keep switching off the sync with exchange to sync with the second outlook calendars but this resets all of the associated sync data (such as modified date etc)...
Any ideas appreciated!
You might want to be a bit more specific...
I currently Sync with Outlook on two PCs and one Exchange Server, here is how I'm configured.
Work PC: Sync- Calendar, Tasks & Notes
Home PC: Sync- Calendar, Tasks, Notes & Contacts
Exc Svr: Sync- Calendar, Tasks, Notes, Contacts & e-mail
This allows me to:
1. Have an offsite back-up of my personal contacts.
2. Have ready access to all personal & business appointments everywhere and have the info backed-up offsite.
3. Have a dedicated e-mail address that only goes to my phone via Push e-mail.
Works great for me.
Exc Srv- Contacts/ Calendar/ EMail/ Tasks
I am trying to connect to another Outlook instance @ work just for the Calendar and Contacts to keep them in sync.
When I select those in ActiveSync (the Work PC) it says that I need to uncheck the connection to the Exchange Server...
Any ideas?
Kyphur, do you have the problem that when you sync with your PC, it tried to reach the exchange server first and takes forever (due to teh fact that GPRS is disabled during activesync). That is the problem I had as well as what zb6673 is saying.
I owudl love to get this worked out becuase I got addicted to push email and also like the idea of an offsite backup
bittermormon said:
Kyphur, do you have the problem that when you sync with your PC, it tried to reach the exchange server first and takes forever (due to teh fact that GPRS is disabled during activesync). That is the problem I had as well as what zb6673 is saying.
I would love to get this worked out becuase I got addicted to push email and also like the idea of an offsite backup
Click to expand...
Click to collapse
I am using the T-Mobile US 2.26 OS Rom (AKU 2.3) with ActiveSync 4.2
When I am connected to my PCs, Activesync on my PC connects to the Exchange Server (and the status is displayed in Activesync on my desktop).
I wonder if my problem is that I'm using teh free mail2web. I don't think it allows pc's to connect to it. Thanks for your help, I'll do some more digging (or setup my own exchange server at home )
So you are NOT really connecting to two seperate instances of Outlook (for example you would have both the Calendar for the Exchange Server AND the calendar for the local PC checked in Activesync).
I found a solution in that the PC I want to keep updated I can use Laplink PDAsync...that seems to work...I'll have to see if the autoarchiving from exchange works if the records are not "touched" by PDAsync...
bittermormon said:
I wonder if my problem is that I'm using teh free mail2web. I don't think it allows pc's to connect to it. Thanks for your help, I'll do some more digging (or setup my own exchange server at home )
Click to expand...
Click to collapse
I'm using mail2web free account also. It won't allow MS Outlook to connect but an Activesync connection is an Activesync connection...
well I gave mail2web another go today. It worked perfectly until I unplugged my phone. The next time (and every time since then) Activesync on the PC hangs while "looking for changes" after it finally times out, I can sync by clicking teh sync button on my MDA. The pc keeps saying "connected - synchronzation error"
So its working, but its a pain waiting for the PC to time out everytime I need to sync.
wella s soon as I typed that it started working correctly, then hung the next time. :roll: oh well.
I used to skip all PUSH related posts because before i didn't have a data plan. Now that i do i'm trying to get it to work.
I set up an account with mail2web, put the settings on my phone and i'm getting an error saying The server cannot be reached in activesync on my PC.
I noticed it won't let me sync my outlook emails (two hotmail accounts and one gmail account) AND the mail2web exchange server. It's either one or the other. I'd like to have access to both, or is this not possible.
I gave emoze a shot but didn't like how it'd wait for outlook to sync then push those emails. If anyone can point me in the right direction as to where to get started and what to do that'd be great!
I have a question in the same vein.
I have recently been given access to an Exchange account on my work server.
I would like to be able to sync all of my accounts together. (Outlook at work> outlook at home> mobile outlook.) Mainly I just want the contacts and calendar functions.
The dilemma I am facing is that when I try to sync outlook with my laptop, it tries to find the exchange server (which for the life of me I can not connect to with my laptop). Is there any way to bypass this?
kyphur said:
You might want to be a bit more specific...
I currently Sync with Outlook on two PCs and one Exchange Server, here is how I'm configured.
Work PC: Sync- Calendar, Tasks & Notes
Home PC: Sync- Calendar, Tasks, Notes & Contacts
Exc Svr: Sync- Calendat, Tasks, Notes, Contacts & e-mail
Click to expand...
Click to collapse
kyphur: How do you do this. Using ActiveSync 4.2 when you have the exchange server defined (for contacts) if you try to pick contacts on your home or work sessions it says you can't do that while exchange is defined for contacts.
What I want to do is similar to what you are doing so I would love a solution. I have exchange 2003 at home so my home outlook is already sync'ed with exchange. What I want is my outlook pst at WORK to get its contacts from the PDA. The only way I can do it now, is remove Exchange contacts, turn on WORK contacts with the PDA have it sync and copy over; then take OFF WORK contacts and put back Exchange contacts, which is a crappy process to have to keep doing when there are changes.
JamesManios said:
kyphur: How do you do this. Using ActiveSync 4.2 when you have the exchange server defined (for contacts) if you try to pick contacts on your home or work sessions it says you can't do that while exchange is defined for contacts.
What I want to do is similar to what you are doing so I would love a solution. I have exchange 2003 at home so my home outlook is already sync'ed with exchange. What I want is my outlook pst at WORK to get its contacts from the PDA. The only way I can do it now, is remove Exchange contacts, turn on WORK contacts with the PDA have it sync and copy over; then take OFF WORK contacts and put back Exchange contacts, which is a crappy process to have to keep doing when there are changes.
Click to expand...
Click to collapse
Maybe the saving grace for me is that I always configure the Exchange Server after I have the two PCs configured to Sync.
I am currently using ActiveSync 4.5 Beta but I have been doing this since AS 4.0.
kyphur said:
Maybe the saving grace for me is that I always configure the Exchange Server after I have the two PCs configured to Sync.
I am currently using ActiveSync 4.5 Beta but I have been doing this since AS 4.0.
Click to expand...
Click to collapse
Thanks for replying...
Unfortunately its not working for me. I removed all the sessions, re-added Work and Home with contacts syncing... then added the exchange server and it will not allow me to pick Contacts for syncing with the following error...
"You cannot sycnhronize contacts with Exchange Server because it is already synchronizing with Work PC. To synchronize contacts with Exchange Server, clear the contacts check box for Work PC, and try again."
Did you possibly have to change some registry/etc on the PPC to get it to allow this? Are you running something like AKU 3.2 that maybe allows this type of syncing?
I am also using ActiveSync 4.5Beta but it looks like its a problem more on the PDA then on the desktop.
Solved!
I had the same problem.
I've found a solution in the newsgroup microsoft.public.pocketpc.activesync.
Here is the link:
http://groups.google.com/group/micr...read/3c269ef3f5c96321/48c16c74400cb034?tvc=1&
My prerequisites:
* MDA Pro ROM-Version: 1.30.113 GER
* Two PC's with XP SP2, Outlook 2003 connected to two different Exchange 2003 Servers.
* ActiveSync 4.2.0 (Build 4876)
1.Change the following registry entry on the PocketPC
HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\
EnableNonLocalCrossPollination=1 (DWORD)
2.Soft reset the PocketPC.
3.Change the options (appointments, contacts, tasks, ...) in ActiveSync on the PocketPC. Note: It is only possible on the PocktePC!
4.Connect the PocketPC to the PC and you're done.
Hope this helps.
Regards,
UMH
UMH said:
HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination=1
Click to expand...
Click to collapse
FREAKING BRILLIANT! This worked perfectly!
Thank you very much UMH. We should probably add this to the WIKI or something cause this is extremely useful/helpful info.

Outlook Accounts is not displayed on manila interface

When I configure my outlook account to sync with my server(Exchange 2007) it does not show up on the Mail Tab, I see only No Accounts there. When I add Hotmail, GMail and Other POP3/IMAP accounts they all show up, bu the Outlook does not.
If I set the Outlook account to sync with a PC instead of the server it works with no problems, but syncing with PC is not an option for me. I ahve to sync it directly with my Push enabled Exchange account in order to receive my mail instantly when mobile without a PC.
Anyone have this problem? Any clues or workarounds?
PS: It does seem to be a problem with Manila Interface,and not with the ROM I have. I have tried with several ROM's but no chance, but it is working in the old HTC Home without any problems.
Two3 said:
When I configure my outlook account to sync with my server(Exchange 2007) it does not show up on the Mail Tab, I see only No Accounts there. When I add Hotmail, GMail and Other POP3/IMAP accounts they all show up, bu the Outlook does not.
If I set the Outlook account to sync with a PC instead of the server it works with no problems, but syncing with PC is not an option for me. I ahve to sync it directly with my Push enabled Exchange account in order to receive my mail instantly when mobile without a PC.
Anyone have this problem? Any clues or workarounds?
PS: It does seem to be a problem with Manila Interface,and not with the ROM I have. I have tried with several ROM's but no chance, but it is working in the old HTC Home without any problems.
Click to expand...
Click to collapse
I have the same problem with Manila 2D MODIFIED ROM DXIA2 (FRANLOV). I tried to modify the REG FILE without succes.
i've the same problem
Ditto same problem for me.
I've moved on to the Onyx WM6.5 21222 build. Mail works but i really prefer the manilla interface.
Any work arounds yet?
No Accounts Issue
I've got the same tab "No Accounts" issue
Sounds like a registry issue from here, it might take some comparing entries between roms.?
Interesting as I dig...
So the tab shows "18" or however many current "new" emails I have.
But when I press on the tab it comes back with "No Accounts".
When I run Autosync and the emails come in, if I hit "view" it goes straight to the Inbox and works great.
If I go to Programs - Messaging, it goes straight to the Inbox and works great.
I just can't get Outlook to get recognized in the tab.
I poked around in the registry but didn't figure out any apparent tweaks.
Any help would be greatly appreciated.
I've used dsixda Onyx's ROMS for a while and the latest 6.5's don't let me use a browser, and the 6.1's don't let me use this Manila 2d email tab.
No outlook mails displayed in the envelop
Same here, outlook mails does get synced over-the-air, but not displayed on the Mails tab. Any help??
- SKBG
And again - think this will be more common now GMail have enabled push via exchange...
Any news to this? I can't reproduce why the outlook account is missing now but I know it was shown before. I don't want to hard reset because of this sh*t.

Removing Outlook?

Hi all,
I've setup the Outlook Email to sync with my exchange server at work... however, it has syned my calendar and not emails (i only wanted it to do emails). For some reason, it's saying the details are not correct (yet it's capable of syncing calendar). Anyway, I've told it not to sync anything (so I won't receive them anymore) but how do I remove the account from my phone?
Thanks,
Amnesia
ActivSync
Strangely it's done from within ActiveSync and not the messaging app.
I found out after trying to setup direct push yesterday.
If you click the bottom right softkey in active sync and choose options or somthing(i forget exact item) you can change/remove accounts from there, and even change what items it syncs (calendar/contact/mail/etc) by just ticking and unticking them.
cheers mate! I'll give that a try.

Email Outlook account / Other accounts

Hi
I'm struggling to figure out the email set up on the HD2 and hope someone might be able to shed some light.
I have set up 2 email accounts "1 at mydomain dotcom"and "2 at mydomain dotcom" and they seem to be working fine. I used Start > Email > Setup E-mail and filled out all the boxes with the same settings as I use in Outlook on my PC (incoming / outgoing mail server etc)
When I send and receive mail it gets stored in a separate folder for each account.
But ...
There is also the "default" Outlook account which seems to be the one that syncs with outlook on my desktop. I cannot seem to set anything up in this account for sending and receiving email. It only seems to have two screens - one for sync options and one for Advanced E-mail Options. The latter has a box for "my email address" but no settings anywhere.
Am I missing the point somewhere ?
What I would like to do is set it up so that my PC and my HD2 are pretty much the same. I'd like to sync the two and have the HD2 able to send and receive mail from the either account and, store these in the Outlook folders
Any help or advice would be great
Stephen
You need to change it using Windows Mobile Device Center as it's set there to sync emails. I made the same mistake recently...
Wow - fast reply ! Thanks
OK so you're saying I can set up all my HD2 mail accounts within MDC ? I didn't notice that so will take a look
Thanks
Still struggling
OK, thanks, I found Mobile Device Settings in MDC
Change content sync settings
Sync wirelessly with Exchange Server
Manage a Partnership
Connection settings
Get device certificates
End a partnership
But none of these seem to lead me to a place where I can set up Outlook mail on the phone (othere than sync settings)
I don't have Exchange Server - just Outlook on my PC
I'm trying to set up my mail accounts in Outlook on the HD2 so that whether I send and receive mail from my phone or my PC both accounts are available inside the Outlook account rather than in separate accounts
Hope that makes sense ?
Thanks
Stephen
When I first setup my phone using WMDC it asked what I want to sync with my phone (contacts, notes, email, calendar, etc.). If you select emails it'll sync your Outlook emails to your phone but not the settings. If you want to get rid of the Outlook on your phone you have to change what you sync with it.
Just in case there is some confusion caused by wording of the question:
If you use WMDC, you can ONLY sync with the Outlook email on the PC BUT you can only update email when you connect to WMDC.
If you want to receive and send emails when mobile, you set up email accounts within the HD2 email programme. Hit the email tab, menu, add account.
Then set up like you would an account in outlook
Seems it may not do what I want
Thanks for your help guys - appreciated.
It sounds like this HD2 won't do what I need then.
Sync between my "local pc outlook" and the "phone outlook" is no good on its own.
If I have email accounts set up on the phone which are not part of the sync I won't have a record of my mails on my pc
I tried sending and receiving within "phone outlook account" and that only works when connected to the pc which does seem strange
If there's anything else I can try or if anyone has a workaround to handle all my mail from both accounts and sync them between the pc and phone I'd love to hear
Thanks
Stephen

sense e-mail and intellisync

Hi,
I use Intellisync to synchronise my HD2 with GroupWise at work. IntelliSync synchronizes e-mail, calendar, tasks and notes.
IntelliSync has to be installed seperately on the phone. It synchronizes on it's own and puts the synchronised e-mail in the main Outlook account on the phone.
HTC sense notices that e-mail is received, as it shows the unread e-mail count next to the little envelope in the sliding bar. However, it does not understand that an e-mail account is active and asks me to configure one.
After i configured other accounts it still does not process the Outlook account. I can not configure the Outlook account with false data, intellisync removes the configuration options.
Does anyone have a tip on how to get sense to process the Outlook account aswell? I take it sense has to store which accounts are configured somewhere in the registry. Perhaps Outlook can be added manually?
vCz said:
Hi,
I use Intellisync to synchronise my HD2 with GroupWise at work. IntelliSync synchronizes e-mail, calendar, tasks and notes.
IntelliSync has to be installed seperately on the phone. It synchronizes on it's own and puts the synchronised e-mail in the main Outlook account on the phone.
HTC sense notices that e-mail is received, as it shows the unread e-mail count next to the little envelope in the sliding bar. However, it does not understand that an e-mail account is active and asks me to configure one.
After i configured other accounts it still does not process the Outlook account. I can not configure the Outlook account with false data, intellisync removes the configuration options.
Does anyone have a tip on how to get sense to process the Outlook account aswell? I take it sense has to store which accounts are configured somewhere in the registry. Perhaps Outlook can be added manually?
Click to expand...
Click to collapse
Help on this issue is very much appreciated? I have the same problem and it would significantly help to use the sense mail app for the most important mail account... .
I couldn't find much info concerning the email accounts within the whole registry. Only at a single location, which should mean:
1) last synced account - here Outlook is not recognized
2) The number of unread messages - here outlook is included.
Here are the registry details:
[HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread]
"Text"="Web.de (36)
Google (2)"
"Count"=dword:00000026
[HKEY_CURRENT_USER\System\State\Messages\sync]
"Account Name"="ActiveSync"
[HKEY_CURRENT_USER\System\State\Messages\sync\Unread]
"Text"="Outlook-E-Mail (18)"
"Count"=dword:00000012
[HKEY_CURRENT_USER\System\State\Messages\TotalEmail]
[HKEY_CURRENT_USER\System\State\Messages\TotalEmail\Unread]
"Count"=dword:00000038
Does anybody know where the sense / vanilla / HTC mail application gets it's info where to look for emails? The "regular" messaging client (tmail.exe) has access to the outlook folder where the vanilla / HTC / sense application has not.
Regards Hase
vCz said:
Hi,
I use Intellisync to synchronise my HD2 with GroupWise at work. IntelliSync synchronizes e-mail, calendar, tasks and notes.
IntelliSync has to be installed seperately on the phone. It synchronizes on it's own and puts the synchronised e-mail in the main Outlook account on the phone.
HTC sense notices that e-mail is received, as it shows the unread e-mail count next to the little envelope in the sliding bar. However, it does not understand that an e-mail account is active and asks me to configure one.
After i configured other accounts it still does not process the Outlook account. I can not configure the Outlook account with false data, intellisync removes the configuration options.
Does anyone have a tip on how to get sense to process the Outlook account aswell? I take it sense has to store which accounts are configured somewhere in the registry. Perhaps Outlook can be added manually?
Click to expand...
Click to collapse
As configuration via PPC does not work I got another idea which I couldn't try out so far:
- Do an initial sync of email data via active sync by pairing PC and HD2 (be carefull as this might result in double entries, so have your inbox/sent/draft folder pretty empty and do not sync calendar, contacts, tasks etc)
- After this outlook mails should be visable with sense mail app (somebody showed me!)
- Use intellysnc again (probably with the option to overwrite mobile data with server data)
- check whtether sense is still seeing outlook mails
- don't forget to remove the active synce settings in PC active sync to prevent double syncs in the future
I cannot test this by my own during the next 2 weeks until I can connect to my PC again. Feedback would be nice.
Another question: What about the sense calender App. I have many entries where the sense calender App does only show title/time/date, but no detailed infos like participants, note etxt etc. Any solution for this?

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