Database Users

No Phone after WM6 upgrade

ROM 5.60.00 WWE
Radio 1.15.00
Protocol 1337.45
After Helmis WM6.0 upgrade everything works fine, apart the Phone mode works only after a soft reset. Turning off in the Comm Manager works, but cannot be switched on again.
BT works perfect.
Upgrade from Radio 1.13.00 to 1.15.00 had no effect .
Any suggestions.
Thank you.

Lunart said:
ROM 5.60.00 WWE
Radio 1.15.00
Protocol 1337.45
After Helmis WM6.0 upgrade everything works fine, apart the Phone mode works only after a soft reset. Turning off in the Comm Manager works, but cannot be switched on again.
BT works perfect.
Upgrade from Radio 1.13.00 to 1.15.00 had no effect .
Any suggestions.
Thank you.
Click to expand...
Click to collapse
Did you follow all procedures. Specially the Clean Hive (aka)No Yes Yes ? Had you tried other ROM's? Some if not all ROMS for BA, after flash you need to turn phone ON. But from what I understand, yours turns on, then can turn off, but can't ON again. Ummm I can also suggest you to read the full thread for Helmi's ROM and see if others have had that problem and if they've found a solution.

markanthonypr said:
Did you follow all procedures. Specially the Clean Hive (aka)No Yes Yes ? Had you tried other ROM's? Some if not all ROMS for BA, after flash you need to turn phone ON. But from what I understand, yours turns on, then can turn off, but can't ON again. Ummm I can also suggest you to read the full thread for Helmi's ROM and see if others have had that problem and if they've found a solution.
Click to expand...
Click to collapse
Hey Markanthony! Happy New Year!!
@Lunart,
You may want to upgrade to a later rom since that was a bug (which was later resolved) in Helmi's WM6.0 roms. The phone cannot get into or out of flight mode (I can't remember which one)...
Try sun_dream's or xplode's roms since they no longer have any of these bugs. Hope this helps.

Hi Markanthonypr , Egzthunder1 ,
thank you for your suggestions. First I tried to re-install Helmis WM6 and applied the "clean hive" no,yes,yes. This did not work.
And then I flashed sun_dreams Rom and everything is 100 %.
Thank you both. Best wishes from Germany.

egzthunder1 said:
Hey Markanthony! Happy New Year!!
Click to expand...
Click to collapse
Hello my friend, Happy New Year to you too Good to read you mate!
Lunart said:
Hi Markanthonypr , Egzthunder1 ,
thank you for your suggestions. First I tried to re-install Helmis WM6 and applied the "clean hive" no,yes,yes. This did not work.
And then I flashed sun_dreams Rom and everything is 100 %.
Thank you both. Best wishes from Germany.
Click to expand...
Click to collapse
Glad you got it working. Enjoy!! This is a great phone. I'm shopping for another one for my girlfriend
Edit: Hey Egz, remember I mentioned about my Siemens SX66 now showing PH20B instead of PH20B1? Well guess what... As I was seeing other phones on E-Bay, one folk showed an enlarged pic of his phone w/o battery, and I noticed it said Ph20B <<<But.. Its a Siemens(NO CAM).... soooo I removed battery on my phone and guess? It also says PH20B... So I'm very confused. I would have swore that I had seen on the phone info that it was a PH20B1(As shown on Device Info/Identity) and have also read everywhere on here about PH20B1's being without camera(as mine is), so, which is my correct phone? LOL ok, I know what the Back Label says! PH20B! But.. It is confusing... Any Lights?

markanthonypr said:
Hello my friend, Happy New Year to you too Good to read you mate!
Glad you got it working. Enjoy!! This is a great phone. I'm shopping for another one for my girlfriend
Edit: Hey Egz, remember I mentioned about my Siemens SX66 now showing PH20B instead of PH20B1? Well guess what... As I was seeing other phones on E-Bay, one folk showed an enlarged pic of his phone w/o battery, and I noticed it said Ph20B <<<But.. Its a Siemens(NO CAM).... soooo I removed battery on my phone and guess? It also says PH20B... So I'm very confused. I would have swore that I had seen on the phone info that it was a PH20B1(As shown on Device Info/Identity) and have also read everywhere on here about PH20B1's being without camera(as mine is), so, which is my correct phone? LOL ok, I know what the Back Label says! PH20B! But.. It is confusing... Any Lights?
Click to expand...
Click to collapse
Weird... if you got your BA second hand, there is a chance that the previous owner exchanged the case for a PH20B either to make it look nicer or maybe because he messed it up along with the camera, which he/she might have messed up as well (too farfetched of a theory if you ask me, but it is possible)... God only knows!
Another explanation is that they put the wrong board on the phone when they made it... could happen (far more likely to happen than a guy completely modding his BA )
Anyway... weird indeed.

hi i have exactly the same problem. but with sundreams rom
HTC-BA_5.2.20758WWE_v3.02__25M_PP-16M_RAMdisk
i am not really sure but i think i can't really controll anything via comm manager except for switching the phone off (on does not work obviously...), i definitly can not turn wi-fi and bt on using the comm manager. turning it off i did not test yet (i have activated / deactivated wi-fi and bt through the options in "settings" until now)
any ideas?
greetz fleity

Well... first and foremost, Lunart's issue has nothing to do with Wifi or BT, it was a problem with "Flight Mode" option in the Comm Manager.
Your issue is a completely different one. It is a bug that has been widely talked about in this forum. There are probably close to 100 posts (if not more with the answer for your question). I feel like being a nice guy though, so I will save you the search time.
The problem with CommManager was introduced somewhere along the porting of WM5 (aka Magneto) back in the day. The problem consists in the comm manager not being able to load the necessary drivers for wifi from its interface (don't ask me why, I have no clue). The workaround for this is relatively simple. [highlight]You have to do this after every soft reset, so please keep it in mind.[\highlight]
1. In the CommManager, go to Settings > Wireless Lan
2. Once there, you will see the option "Wireless LAN OFF. Turn on WLAN". Click on it. More than likely, your device will try to establish a connection and fail (sometimes it does connect though). This is fine since your objective was not to establish a connection at this point. You are only trying to load the drivers.
3. Get out of the settings and go back to Comm Manager and click on the WLAN icon and Voila!!!! You will now be able to toggle Wifi on and off via CommManager.
BT should work without problems though. If you are still having problems (and considering the strange behavior in CommManager that you are describing), you may want to consider a Hard Reset. One other alternative for things not working the way they should could be that you did not completely clean the Hive after flashing the rom.
Hopefully this will help you out.

hm thx but that is unfortunatly not directly my problem. i don't really care if i can control wifi and bt with the comm manager because for them i have other possibilities (speaking of the settings dialog etc.). i just thought it would be usefull to know.
the real issue is the phone i am able to turn it off via comm manager but not on again (and with no other button, dialog whatever too).
i noticed it yesterday when i was visiting a friend, at his house i have absolutly no signal at all, so i thought "hey why not turn the phone off, lets see how much battery that saves me" and later as i tried to turn it on again my only chance was a soft reset.
if you can tell me just some way to switch the phone on and off i don't need the comm manager anyway

fleity said:
hm thx but that is unfortunatly not directly my problem. i don't really care if i can control wifi and bt with the comm manager because for them i have other possibilities (speaking of the settings dialog etc.). i just thought it would be usefull to know.
the real issue is the phone i am able to turn it off via comm manager but not on again (and with no other button, dialog whatever too).
i noticed it yesterday when i was visiting a friend, at his house i have absolutly no signal at all, so i thought "hey why not turn the phone off, lets see how much battery that saves me" and later as i tried to turn it on again my only chance was a soft reset.
if you can tell me just some way to switch the phone on and off i don't need the comm manager anyway
Click to expand...
Click to collapse
Like I said, it could be an installation problem (the hive not being properly cleaned out and so on). A hard reset should take care of the problem. I have the same rom as you do (only without the pagepool) and have not experienced this problem at all. Give it a try and hopefully it will solve your issue.

ok i will do that thx already

A Problem with WiFi in the Titan, Please help me!

Hello everyone, well, I will explain my problem, The Wifi in my Titan used to work great, but as it is a little old, it have some hardware problems, actually the answer green button doesn't works, but I have no problem with it, the real problem is that the Wifi switch don't want to work anymore, I now it because after some days after it happened, I open the phone, turn it on, and try the switch, it only worked with a very big preassure, but now, after some days, it's fully dead, I have allready tried using the 10 Buttons Comm Manager, but when I click the Wifi won't work, there appears the dildo-like image in the top of the screen but only about 2 seconds, and then it just go and the Wifi is still of, so I'm asking for your help, what can I do? Thanks in advanced.
Ah, I was forgetting to tell you that here in Mexico there are no service for any HTC because it is not usual to see here one of these excelent phones.

You won't get wifi to work if the switch is broken in the off position. Your only option is to get a new one.

My wifi used to work great until I upgraded the phone to the MR2 update. When it restarted, it would do exactly as yours. I would turn the switch on and it would keep the wireless icon in the top of the screen with no connection to a wireless network. I tried to go back to MR1 update but to no avail. I took the phone to Verizon and they told me the wifi chip must have burned outduring the upgrade and that it was not their problem and would not replace the phone. I had to go through insurance and pay $50 to get another phone.
__________________
Verizon - XV6800
Rom: DCD 3.5.6
Radio: 3.42.40

Same problem here. It seems to be more then just coincidence here. It cannot be that so many people are having the same problem at almost the same time experiencing the same symptoms.
We need to find out what is in common between all of us in order to find the solution.

I have searched in the past, with no luck, for instructions on how to dis-assemble the Mogul. Maybe the hardware switch can be replaced? (assuming you have the stomach for such things)
qu1nn

Disregard wrong post.

Well, finally after some research, without any results, I decided to work my self, so I disasembly the back of my Titan, rid of the useless swtich and build a bridge with a copper wire from the terminals and now it works perfectly!!
Of course the problem is that is it too dangerous and to be honest I don't recommend to do this, but if you try it, you will have to be prepared with a 10 buttons comm manager, because with every reboot, the wifi wil be turned on, I know that this is not a good solution, but here in Mexico there are not service for HTC.

Screen stopped working, black screen.

Many ppl have problems with "black" screens that "stop" working.
my HD: Stock rom, radio, europe location, non modified, non damages.
Screen is just black, but phone,sound and touch panel! work
first time when screen gone black i make hardreset by (unplug touchpen)press vol-up + vol-down + power. after HR screen work again !.
7-14 days ago screen gone black again ... HR dont help, unload&load battery dont help, so i use product Warranty, and now w8 for back HD & summary.
If you have the same problem just post here.

I have the same problem and sent it back for servicing.
Apparently needs to change the whole board.
Looks like there is a defective batch of HD. Reported also by another user.

I have the same problem, sometimes screen goes black about 5-6 times for day,sometimes 2-3 day is ok! im sending back to store

Mine is doing the exact same thing, touch still works fine but screen shows nothing on it. Lucky i had MyMobiler installed so i can see the screen through activesync on my PC

I have this problem too. This is becoming quite a common problem with HD.
I sent mine back for repair where they have to replaced the mainboard.
Definitely a hardware problem. Hope you have warranty.

How will warranty go with a custom (Dutty's) ROM installed?
Was installed using USPL, has never had HardSPL installed on there

Pugsley_21 said:
How will warranty go with a custom (Dutty's) ROM installed?
Was installed using USPL, has never had HardSPL installed on there
Click to expand...
Click to collapse
You won't have warranty with a custom ROM. Did you backup your stock ROM?

Stock ROM can be downloaded from the HTC site, but how to install it without a working screen?

Pugsley_21 said:
Stock ROM can be downloaded from the HTC site, but how to install it without a working screen?
Click to expand...
Click to collapse
I had this problem with black screen though I could still feel vibrations when clicking soft keys etc, so I knew phone was on.
What I did:
Removed battery overnight
Inserted battery and turned on device
Device worked normally again.
If this doesn't work then you definately have a faulty motherboard.
This also means you would be unable to flash custom rom on device. This could void your warranty. However I have heard of people getting phones fixed under warranty with same problem due to HTC not being able to check wther or not you had changed rom beforehand

Hmmm, well currently my phone is back where i bought it, they wanted all packaging so they haven't sent it off yet. I'll get it back tomorrow and try removing the battery overnight, as mine sounds just like yours in that it still turns on but with no screen
According to the HTC site the stock ROM should install as long as activesync can see the phone. So there might be hope in flashing a stock ROM back on before warranty

Pugsley_21 said:
According to the HTC site the stock ROM should install as long as activesync can see the phone. So there might be hope in flashing a stock ROM back on before warranty
Click to expand...
Click to collapse
If your phone turns on and still connects to pc, then yes its possible. Try it and see what happens. You should still be presented with standard flash pop up screen on pc as well as % flashed etc which will change to flashing finished so you know you have completed flash process.

I've found out that MyMobiler will automatically install itself onto the phone when it is plugged into the PC, so there's still hope to see the screen after a reflash. Just need to get my phone back

Went to the shop and managed to flash the stock ROM back onto the phone, after downloading it from the HTC website. Now it's going back (hopefully) to HTC, or possibly Telstra. I'm hoping they send me a new one, as they wanted all of the accessories that came with it, box etc

Yep, same problem here. And mine is also a Telstra T8285. Maybe the bad batch is mostly in those?
Anyway, I have managed to re-load the stock rom with no screen. It's quite easy actually. Just make sure ActiveSync sees the phone, and you're good to go. No need to have to see the screen of the phone.
I'm in the US and was routed to HTC's support here in the US. Of course when I told them the model I have, they said they don't have the parts to repair it here in the US, so I'd have to send it overseas. He said they will contact me from HTC over there within 2 WEEKS. What? So I sit here and wait... blah.

stpete111 said:
Yep, same problem here. And mine is also a Telstra T8285. Maybe the bad batch is mostly in those?
Click to expand...
Click to collapse
btw, mine is also a Telstra T8285 so it definitely seems to be a problematic batch for Australia. Mine took three weeks to return and they replaced the mainboard. So far so good.

Hi,
I have exactly the same issue. The screen is black, but the phone does operate. I can connect it to my PC and even "see" the screen using EveryWAN remote.
The problem is, I have the Energy 6.5 ROM and Hard SPL 1.56 installed, and I cannot flash it back to the stock ROM and SPL, so that I can send it back under warranty.
I have tried 2 ways:
1. Putting it into Bootloader by pressing Vol down and ON - but it is impossible to tell if it actually goes into it because the screen is black, and when I try and run the ROM update utility, it cannot connect (error 260).
It seems like I cannot actually get it into the bootloader. I have tried lots of times...
2. Running the installer from when the phone is on and connected to the PC by activesync. In this method, the update utility gets as far as starting the progress bar, but then the phone seems to disconnect from the PC and again I get connection error 260.
This is really frustrating, any ideas would be greatly appreciated...

stutjones said:
Hi,
I have exactly the same issue. The screen is black, but the phone does operate. I can connect it to my PC and even "see" the screen using EveryWAN remote.
The problem is, I have the Energy 6.5 ROM and Hard SPL 1.56 installed, and I cannot flash it back to the stock ROM and SPL, so that I can send it back under warranty.
I have tried 2 ways:
1. Putting it into Bootloader by pressing Vol down and ON - but it is impossible to tell if it actually goes into it because the screen is black, and when I try and run the ROM update utility, it cannot connect (error 260).
It seems like I cannot actually get it into the bootloader. I have tried lots of times...
2. Running the installer from when the phone is on and connected to the PC by activesync. In this method, the update utility gets as far as starting the progress bar, but then the phone seems to disconnect from the PC and again I get connection error 260.
This is really frustrating, any ideas would be greatly appreciated...
Click to expand...
Click to collapse
What I'd try is running USPL before running RUU
Quote from wiki
ERROR [260] : CONNECTION
This error occurs when the RUU cannot make a connection to the device right before flashing. This typically happens when you try to flash a new SPL to your device. Use Soft-SPL before attempting the RUU again.
Click to expand...
Click to collapse

Thanks for the help Fallen Sparten.
Unfortunately it does not work.
The USPL also cannot find a connection. I think it is because I cannot actually put the phone into the bootloader - It is impossible to tell because the screen is blank. What I can say, is that when I press both the volume down and power key, nothing seems to happen. There is no connection sound from my computer and the RUU does not detect the phone.
I also get the same error if I try and update the phone from an activesync connection. i.e. when the phone is operating normally - I can tell it is operating normally because I can view the files with activesync.
Please any more ideas?

This happened to me as well. Was there some kind of software update that HTC pushed out that affected a few phones?
I see about 10-15 people on here that got hit with the same thing at the same time.

well I've had this issue as well, I have flashed back to stock rom (blind as activesync could see it tho I couldnt so no idea whats gone on)
When I called customer service they barely batted an eye and ahve arranged a replacement to be shippped to me tomorrow.
Be interesting to see what they say (if anything when they get mind back)

TOUCH HD keeps turning itself off

Hi Guys, i have a strange Problem since a couple of days.
The touch HD turns itself off after some minutes. I have to take out the battery and put it back in, otherwise it will not turn on...
i have:
- deactivated automatic shut down in power settings
- deactivated today timeout
- tried hardreset
- tried another rom (currently dutties final)
no success :-(
i have absolutlely no clue what could cause this and how i can fix it...
help is highly appreciated.

hello there , actually maby its a virus or there is problem in SPL
Try to install again the SPL modified and tell me
best regards
ms4cah

unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.

Surrido said:
unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.
Click to expand...
Click to collapse
Sounds like a warranty claim

I am getting the same problem!! is there anything i can do to fix this? anyone figured out the reason?

I had this sort of problem.
The HD would hang, then switch off, then to get back on I had to remove the battery for a while. Sometimes it worked after a minute, other times I had to leave the battery disconnected for longer.
So I performed a hard reset and it switched itself off during boot (after successfully resetting).
Battery out for a while.
H/R once more. Again crashed during boot but not at the same point as previous.
Tried a different battery with a full charge - same result.
Tried to re-flash a "very popular" custom ROM with USPL. Got to 1% and error. This was because the HD had crashed..
Tried to flash the official HTC ROM and it got to 15% and error. HD crash.
So I have contacted HTC and they are sending a courier to collect it so they can take a look with a view to repairing it.
The last ROM I successfully loaded about 2 weeks prior to the start of my problems was a custom win mo 6.5 rom. As I couldn’t get it to a stable state - I couldn’t flash the official HTC ROM.
I’ve convinced myself it’s a hardware fault rather than any software damage..
Although I fear I’ll be in for some bad news.

mine too
Hi,
I have the same problem.
Mine was doing hard reset and after a day or two the same problem.
Now I cannot turn it on.
I will send it to htc...
Crossing my fingers.

I had the same problem with mine...
While turned on, it automaticly tryed to turn of, as if something was pressing the on/off buttom. Everytime that message for turning it off poped up and I just couldn't control the on/off button anymore.
I tryed everything and nothing worked. It really seemed a hardware and warranty claim issue. However, since I bought it abroad and it does not have warranty here in Brazil, I just decided to sell it (obviously warning the buyer about the issue) and to buy another one (which is working as a charm).
It is a hardware issue, for sure...

So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.

... I've the same problem...
Hi, I've the same problem. Do you have any solutions?

Nasher79 said:
So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.
Click to expand...
Click to collapse
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.

Mega75 said:
Hi, I've the same problem. Do you have any solutions?
Click to expand...
Click to collapse
Other than a Warranty repair, im afraid not. Try your best to get it back to HTC official software, then report it as no power / cant boot.

Nasher79 said:
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.
Click to expand...
Click to collapse
Good to know, confirmed h/w issue

i simply deactivated automatic shut down in power settings as mentioned in the first post and unistalled a couple of new programs i had recently installed!!
Not quite sure which of the above worked.. but atleast for now it seems to be working fine!! the screen has not turned off by itself and i have not had to remove battery etc to get it to work again!
I'm not quite sure if the problem is properly fixed but it has been a few days since anything occurred!! so fingers crossed!!

mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79

iamdarren said:
mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79
Click to expand...
Click to collapse
FYI, Throy is releasing roms exclusively to HTCPedia now, so no future roms will be released on either XDA or www.duttythroy.com

wow!!! i never knew!!!! thats crazy as his own site duttythroy wont be used.
im getting it now, but only 11 when it says 12 is out, either way, i will still flash i love the roms, i will be sure to be on all the site, incase theres another change of heart??
anyway guys i will report if i noticed the shutdown thing happening again with the version. 4mins till downloaded.....

I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!

Nasher79 said:
I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!
Click to expand...
Click to collapse
Your exactly right. Some people experience similar symptoms which are rom related others have same problem which is hardware related. One can only be fixed by HTC as motherboard problem, other can be rectified by different means without having to send device back for repairs

Hi again,
Today I have received an sms from HTC service informing me that my HD has a circuit problem and they will fix it without any charge.
I have to wait.

Dead telephone on Hermes but everything else works

I have a Hermes (Orange SPV 3100 but unlocked). The phone has stopped working but everything else is fine.
I've tried putting other sim cards into it, cleaned all the sim contacts etc with no success at all. As far as it's concerned, there is no valid connection. Phone and data connections don't work. All the Windows settings and programs run fine, it's just the phone that doesn't so I have a pda without a phone! I wasn't trying to flash a rom - the op system is all as original except for the unlock.
I don't think it's worth enough to pay for a professional repair so any suggestions for tracing and curing the problem and hints as to whether its likely to be a faulty connection, faulty parts or software problem?
Thanks.

I have the exact same phone, and similar problem. The difference is my phone is not completely unusable, it sometimes works for a while and sometimes doesnt.
I have just - 10 mins ago - flashed a new radio rom to see if it helps and so far (10 minutes!), so good. But I will need to leave it for a couple of days to see if it works properly.

Is there an "X" beside the signal icon? Also have you checked the Comm Manager and disable the phone and enable it again?

Ah well I didnt need to leave it for a couple of days, its not working again even with new radio rom.
Ive tried new o/s, new bootloader and new radio but still the same problem, nothing else to try really ?
(btw: Mine usually has an exclaimation mark next to signal strength.)

Carthief When did the problem first start occurring? Did you flash a radio/OS ROM and it started to happen, or did it just happen out of the blue?
Sorry I did not see this post...http://forum.xda-developers.com/showthread.php?t=562486
I don't know dude. Maybe one of the senior members can help out.

Shawn80 said:
Is there an "X" beside the signal icon? Also have you checked the Comm Manager and disable the phone and enable it again?
Click to expand...
Click to collapse
I will check tomorrow. I am using a different phone at the moment and have left the Hermes at the office.

Hi Shawn, yeah that post covers when my phones problem started - I hadnt flashed anything recently when it started messing up.
I've tried tonight;
http://wiki.xda-developers.com/index.php?pagename=Hermes_UpgradeProblems
Problem 5:
METHOD 1
But I didn't flash the patched radio.
Phone is working at the moment... I'll update if it is still working or not tomorrow, if its still working maybe Batxda could try it out as well
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Update:
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Phone worked all night, and this morning, but froze up this afternoon and needed rebooting. It's currently working ... but probably not for long! My battery is running out very fast as well.

Shawn80 said:
Is there an "X" beside the signal icon? Also have you checked the Comm Manager and disable the phone and enable it again?
Click to expand...
Click to collapse
Hi again. Yes, there is an "x" beside the signal icon (normally meaning that phone is turned off) and also beside the connectivity icon (two horiz arrows and a "x" meaning no active connection). Also, I've just noticed that both of those icons no longer respond to stylus taps. All the other icons do.
I've tried turning the phone on via Setup > Connections > Comms and Setup > Personal > phone. Neither work, in fact, they do not respond at all.
I haven't tried the cure that Carthief tried but then, I've never flashed any roms on this phone either. I am apprehensive about that because I haven't done it before so, if that's the solution, I would need to find a free evening and do lots of reading.
BTW, the unlocking was done ages ago professionally, not by me.
Any ideas?
Thanks.

Batxda said:
Hi again. Yes, there is an "x" beside the signal icon (normally meaning that phone is turned off) and also beside the connectivity icon (two horiz arrows and a "x" meaning no active connection). Also, I've just noticed that both of those icons no longer respond to stylus taps. All the other icons do.
I've tried turning the phone on via Setup > Connections > Comms and Setup > Personal > phone. Neither work, in fact, they do not respond at all.
I haven't tried the cure that Carthief tried but then, I've never flashed any roms on this phone either. I am apprehensive about that because I haven't done it before so, if that's the solution, I would need to find a free evening and do lots of reading.
BTW, the unlocking was done ages ago professionally, not by me.
Any ideas?
Thanks.
Click to expand...
Click to collapse
Maybe I missed it but I did not see any mention of your doing a Hard Reset. (I assume you have tried soft resets) In general if the problem persists after this it rules out most software issues. I also think it's worth a try because of your comment about the icon being unresponsive.
Mike

Mike
I had done a hard reset but, just to be sure, I've just done it again. After the first it locked up at the password screen so I did a few more. Next, I let the Orange config run through. With the third, I removed the battery before Orange it did its thing. Both the same - no active phone but no lock-up either.
Icons on top bar still not active and x's against them.
When I go to settings > Personal > Comms, the phone icon is highlighted and appears to be "on" (no "x") but the top bar icons still show that it isn't. When the comms phone icon is clicked, the cross appears and the phone is, presumably, turned off and can't be turned on again.
When I go to settings > Personal > Phone, it says that the phone is off, would I like to turn it on. Click yes but it doesn't work.
BTW, I'm using an O2 sim card which works perfectly in a NIKI (touch dual).
I hope this is a software not hardware problem. Is there any point in flashing a new radio or complete windows rom? If so, which one would you recommend (it's a minefield for one of little brain)
Many thanks.
B

I did think you might already have tried a hard reset. In general that tends to point towards hardware, BUT corruption of the ROMs can occur. Unfortunately that is not my area of expertise. Hopefully someone will recommend something here. You could always look on http://www.mrvanx.org/thg/ making sure you have Hardspl installed.
Mike

Hi all, my phone is still not working completely but it does seem to be staying alive for longer periods now.
I have just downloaded the latest (from Oct. 2007) software upgrade from Orange for the Hermes - I think it is windows mobile 5, not sure yet. I cant install it tonight but Im going to try that tommorow.

I downloaded the Orange update but it wouldn't load on my phone. all I got was an error message which said it was the wrong rom for the phone. I don't know whether that's because I've had it unlocked or maybe my rom is newer than the update. anyway, I'm no further forward.

I've just noticed that, in Settings > Device Information, it is blank against the radio version and the Protocol version and that there is no IMEI listed either. I guess that means the radio is corrupted so I will try installing a new one. It is op version 14.123.1.614 and ROM version 1.23.61.4. Which radio is recommended.
What does the missing IMEI number mean or is that also connected with the missing radio?
B

Hi Batxda, I dont know which radio to recommend, mine is Radio version: 1.47.30.10 and ROM version: 3.54.255.3
My phone has now been working for over 24hrs, battery has stayed charged as well... so I haven't installed the Orange rom yet.
I bought a new phone having pretty much given up on this one... and now it seems to be working again!

Nope. Not working. Ran for over 48hrs but locked/froze up today with calls going straight to answerphone, battery drained from 70% to 20% in about two hours as well!
My last attempt is going to be running the phone with no memory card in, and no sim card with phone disabled. Will report back.
Have you had any luck Batxda ?

Radio flashes all lock up - help please
carthief said:
Nope. Not working. ...............
Have you had any luck Batxda ?
Click to expand...
Click to collapse
Sorry to hear that. I've had different but similarly unsuccessful times. I hope your experiment goes well.
I flashed with HardSPL (SPL-2.10.Olipro) then tried to flash a Radio.
1st I tried v 1.11.00.00 running from the PC. It froze so I had to unplug it. That messed everything up and I ended up with it stuck on the bootloader screen (Type 2a) so I used mtty and found that command "set 16 0" worked so I could return to WM5.
2nd I tried to flash radio v 1.47.00.10 from the SD card. It started OK, got to about 20% and stopped. That was at 11:15. Its now 13:30, 2.25 hours later and it hasn't moved in that time. I am going to have to stop it but I'm sure it will end up corrupted again.
H E L P anybody, how can I flash a radio to this damned thing?
BTW, it is a Hermes 100.
B

Batxda when I reflashed a new radio I just followed the guide here:
http://www.mrvanx.org/thg/index.php?option=com_content&task=view&id=18&Itemid=26
It sounds like you've gone through the same procedure as me so you've probably already followed that guide...
I don't know what to suggest, but if it was me, and the radio wouldn't flash, I would (being a bit dim ) try it a few more times until I was exhausted...
I've just rebooted mine to see if I could provoke it to do anything with no sim/memory cards in. It gets to the password entry screen and tells me I've entered the wrong password but I know its the right password !! Does anyone know where/how these phones store the password ?

carthief said:
Batxda when I reflashed a new radio I just followed the guide here:
http://www.mrvanx.org/thg/index.php?option=com_content&task=view&id=18&Itemid=26
It sounds like you've gone through the same procedure as me so you've probably already followed that guide...
I don't know what to suggest, but if it was me, and the radio wouldn't flash, I would (being a bit dim ) try it a few more times until I was exhausted...
I've just rebooted mine to see if I could provoke it to do anything with no sim/memory cards in. It gets to the password entry screen and tells me I've entered the wrong password but I know its the right password !! Does anyone know where/how these phones store the password ?
Click to expand...
Click to collapse
I have a AT&T 8525 Hermes that was having No GSM issues.
I'm not sure if both of you seen the No GSM message when booting the phone (when it was bootable) & if you did, here's what I did to get the phone working again.
I removed the battery & pressed hard against the back stainless steel plate especially around the area near the battery contacts. It worked for mine & the No GSM issue would go away. If it happened again, then I repeat the same procedure & it works again.
My conclusion is that the GSM chip has broken or loose contacts with the motherboard so as long as the contacts is good, that keeps the radio working. BTW, this phone was dropped before & after that, this issue started happening.
Lastly, I'm not sure if your issue is really with the password...that's just a symptom of something else that is wrong with the system...not sure if it's entirely software or perhaps hardware or combination of both.

konker said:
I have a AT&T 8525 Hermes that was having No GSM issues.
I'm not sure if both of you seen the No GSM message when booting the phone (when it was bootable) ...
Click to expand...
Click to collapse
No, I haven't seen that message.
Since the last post, I've tried to flash various radio roms, two WM6 roms and what XDA says is the original WM5 Orange SVP M3100 rom for my phone (v slightly different version number though). All of them hang at around 11% or give an error message. I've ended up with a Dopod start screen (from one of the WM6 attempts) and a funny mixture of colours but I can still start Windows so I've got a pda with no phone access.
Taking your message on board, I'm starting to think that there is a hardware fault preventing the radio from being recognised. That is unless there is something fundamental that, being a n00b at this, I'm not doing. I've put Hard SPL on the phone, flashed roms and failed, reset it with MTTY (set 16 0) and used a variety of radio and main roms. Is there anything else I should have done?
I'm about to give up and see what it's value is and then see if I can get a hardware repair (if it's worth it). Otherwise, I've heard that some fetes have a throw the mobile competition ......... !!!!!!
B