So for those of you who don't know the price of the Rogers Android Phones drop to $99 on July 1st. If you are like me and got yours right when it came out you can get a credit for the difference ($50).
I got mine, took a few tries to get the “right” CSR but after he went to 2 different managers he finally got it approved for me
I bought the phone June 2nd, on a NEW 3 year contract and called today, over a month after I got the phone.
At first they didn’t want to give it to me because of the 15 day price adjustment BS policy, but being polite, friendly and stern will get you a long way. Remember most people that call customer service, yell and are upset, I know it’s hard to hold it back, but take it from me (spent 3 years working in a call center) being nice WILL make a huge difference.
Thanks for the tip Billy and Samuel M. at androidincanada.ca , $50 is a lot for a student
More info here
Awesome. Thanks so much for your post riddimmaster. At first I was disgusted when I saw this price drop. But, familiar enough with calling Rogers to try and get the best deals I can.
Anyways, I called Rogers right after reading your comment. At first the CSR said he would give me $25 back. I told him I appreciate the gesture, but I would appreciate something a little more significant then this. Explained how it is odd for a company to have such a price drop after only a month of the product being on the shelves (obviously due to Iphone 3gS coming out). He explained the 15-day policy, I commented that's fine for a store where you are buying a product, not a service. But I bought this with a 3-yr commitment + data plan.
So he said the best he could do is $25, I requested at that point he speak to his manager. He was insistent that his manager wouldn't have anything better to offer, but I requested politely that he try anyway. He came back and offered me $100 credit, obviously that pleased me.
I realize you probably were only interested in the actual $ amount I was credit. I rambled a bit there, just in case you need some guidance as to what points to bring up if you are having a hard time.
Again, thanks to riddimmaster and the androidinCanada website for posting this information.
Bedeadu said:
Awesome. Thanks so much for your post riddimmaster. At first I was disgusted when I saw this price drop. But, familiar enough with calling Rogers to try and get the best deals I can.
Anyways, I called Rogers right after reading your comment. At first the CSR said he would give me $25 back. I told him I appreciate the gesture, but I would appreciate something a little more significant then this. Explained how it is odd for a company to have such a price drop after only a month of the product being on the shelves (obviously due to Iphone 3gS coming out). He explained the 15-day policy, I commented that's fine for a store where you are buying a product, not a service. But I bought this with a 3-yr commitment + data plan.
So he said the best he could do is $25, I requested at that point he speak to his manager. He was insistent that his manager wouldn't have anything better to offer, but I requested politely that he try anyway. He came back and offered me $100 credit, obviously that pleased me.
I realize you probably were only interested in the actual $ amount I was credit. I rambled a bit there, just in case you need some guidance as to what points to bring up if you are having a hard time.
Again, thanks to riddimmaster and the androidinCanada website for posting this information.
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$100 congrats, I have to admit I'm a little jealous
I also heard the Android launch in Canada didn't go as well as expected, so that could be another reason for the price drop.
People complain about the inconsistency of Rogers and other providers, but this is a prime example of how you can use it to your advantage.
There is also the "Hardware Upgrade Rebate" you can try to get here. I know I'm not eligible because I signed a new contract but I'm keeping my fingers crossed, it's worth a shot for the price of postage.
I saw the price drop the day it happened, got $100 back on two phones (magic)though. ($100 total) But I also got them to lower my monthly bill by $14 a line so I'm really happy now. Just have to be persistant and talk to the right guy.
Clinton
Does this work if I buy the handset without any contract?
i spoke to a customer service manager, apparently it has to had been bought 15 days before the price went into effect
Gluzko said:
Does this work if I buy the handset without any contract?
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Not sure worth a try IMO.
kevwo said:
i spoke to a customer service manager, apparently it has to had been bought 15 days before the price went into effect
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Click to collapse
They told me the same thing, I just kept calling till someone gave it to me.
I would give this a shot too.
Related
Well, as much as I love the handset itself I'm just not computer savvy enough to make Android do what I want it to. So I thought I'd offer it up here to try and save some money for listing fees before putting it on eBay. As of today I've had it for 1 week. Absolutely no scratches or damage and still has factory plastic cover on the screen. It's currently running modded RC30 v 1.31 with Carbon Glow theme. Comes with original box, instructions, 2 Gb micro SD card, and everything that came from the factory. My price is firm @ $400 USD SHIPPED. Will ship anywhere worldwide *except Africa*. I generally use USPS Priority Mail with insurance. I requested the SIM unlock code from T-Mo about 3 days ago so I expect that to show up any day now. Please reply via PM or email me at [email protected]. Thanks for looking.
*pics were taken several days ago prior to installing new theme*
Check my eBay feedback:
http://feedback.ebay.com/ws/eBayISA...boids&ftab=AllFeedback&sspagename=STRK:ME:UFS
You might want to lower your price. I bought one off CL almost new with a extra battery, case, box etc for $225. They seem to go for under $300 new.
I'm very well aware of what they're going for on craigslist. My ad is aimed more for those overseas that don't have such easy access to them.
**Mods feel free to lock this thread. I'd prefer private contact if any**
you can get it from ebay, worldwide shipping for less...
http://cgi.ebay.com/LEGALLY-UNLOCKE...3286.c0.m14&_trkparms=66:2|65:3|39:1|240:1307
Stop trying to cheat people and make a fair price.
A brand new Android Dev Phone 1 is only $399 new.
Regards,
Dave
foxmeister said:
A brand new Android Dev Phone 1 is only $399 new.
Regards,
Dave
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Stop giving the guy hell on his price. Try to order an ADP1 and set the shipping to Germany and see what happens to the price - It goes over 750USD. Let the free market determine the price.
nvisi0n said:
Stop giving the guy hell on his price.
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Let the free market determine the price.
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Considering that the OP has firmly set his price, aren't those two statements contradictory? (Note, I don't really mind OP's choice of pricing, just pointing out this funny logical flaw.)
hummmm
i just got one.....black....1 week old unused unwanted upgrade for £230 of ebay here in the u.k
i wish you all the best with selling your G1
sorry i can't lock the thread...if i close the thread...it will drop of the radar...and nobody will see it
I'm not trying to "cheat" anyone. There's nothing dishonest or misleading about my ad. I know for a fact that with my willingness to ship worldwide I will easily get my asking price if I choose to put it on ebay. I simply thought I'd offer it up here first. Clearly, that was a poor decision on my part.
liamhere said:
sorry i can't lock the thread...if i close the thread...it will drop of the radar...and nobody will see it
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Considering the tone of some replies..that's exactly what I was hoping for. I'll simply take this as a lesson learned about this community and take my business elsewhere. Then there will be no need for further editorialization about my character or intentions.
Thank you to those of you with cooler heads that chose not to be a **** about it.
Honestly I think the problem is that you are asking full market value for something that is opened and without warranty.
Think about it, why would you buy a stereo from some guy off the street even if he was a friend of a friend, if you could get it for the same price from the company which not only guarantee's it but offers 30 day return policy and a manufactures warranty?
Honestly I have no problem with you selling it here, it isn't against the rules. But I think asking 400 for the phone is steep especially considering this is the market where we know what it is worth and how to find them.
I don't see what I'm doing as being any different than what people are doing with the Iphone 3g. You can get a brand new one with contract for $200 from AT&T. But if you've ever tried to buy one outside of AT&T you'd see that no one's willing to let an immaculate one go for less than $400 or so generally. Add on an unlock and jailbreak and that can take it up much higher still. Is it "cheating" to want to capitalize on supply and demand circumstances? An item is worth whatever someone is willing to pay for it. If no one here thinks my phone is worth $400..that's fine with me. I know there are others that would gladly pay what I'm asking. Obviously, they just don't frequent this site.
I never said you were cheating I was explaining why I think they are pissed off.
Your iPhone vs G1 complaint is like Apples vs Oranges. They are in no way similar. The iPhone can not be bought unless it has a contract. Of course I would pay more for a non contracted phone, but the G1 is 400 with no contract. Wheter it is unlocked and jailbroken is irrelevant since the iPhone can't be software unlocked only jailbroken.
The only criticism I can give for me personally is that I thought you would have at least given xda members a discount. I mean what is 20-40 dollars gonna hurt?
I agree with you in that someone would pay 400 dollars... but I also believe that if you were really trying to help a developer get one you would be giving us a little discount from what you sell it on ebay. But that is just me.
thread closed
as requested by ApexPredatorBoids
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
TickLe MY eLMo said:
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
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Yeah I been with them since they were just nextel. My first phone was the i-60 (I think thats what it was called). That dumb brick looking phone with the direct connect, lol.
That's the way to do it! I have been with Sprint since 2000 and have been a VERY loyal customer. Word on the street is that Sprint is hemorrhaging customers, so they have to do what they can to keep them.
If you talk with customer support and try to reason with them, they will be pretty helpful. You basically tell them that it's much more expensive and difficult to get a new customer than to keep an old one (this is taught in all marketing classes). If you talk to enough people and get high up in the chain (managers, etc), it will all work out.
I've been with Sprint for 8 years, so maybe I will hit up the chat and work for some pity.
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account and super fast.
If you been with sprint more than 8 years they will work something out for you.
In my case in 5 minutes time I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost EVP Preorder:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
ProGeek said:
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account.
If you been with sprint more than 8 years they will work something out for you.
In my case I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost was:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
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How do you get in contact with them, though?
thebiles said:
how do you get in contact with them, though?
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8667270665
Bro I'm willing to bet that when you get the Evo you will renew your contract.
Even if he renews his contract, I don't think that he will really be upset about it unless he planned on leaving Sprint.
swaze said:
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
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lol, definitely didn't work for me
I am using sprint only for half year. So I don't need to try any way. I just pay the full price or wait for Dec this year to get 75 off. I think I'll get the phone in full price, then sold my Hero, after Dec I can get another phone then sell it.
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
unknown_owner said:
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
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I transfered account from another guy to get mine, took over his contract and he gave me his vogue for free.
just have a third phone handy, i did with my uncle, when i upgraded from my instinct to the HTC touch pro..
I plan on adding a line to my family plan for $10 extra a month, giving my Hero to wife and my wife is giving her phone to my mom who has Cricket service After I get the new line with the EVO I will call Sprint and tell them that we want to change the phones around so I can have my number program to the EVO
I called a Sprint rep just 10 minutes ago and they said this is do-able
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
clamknuckle said:
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
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Its your opinion, but i wasn't a new customer in October either. Think about it. I have been on one of the high end plans over 10 years. So I have been consistently investing in sprint for a while now. So anyone who reaps the benefit of the EVO coming from some other carrier or new to sprint is getting it for $199. They haven't invested a dime yet, but they reap the benefit now. Thats just how I feel. They didn't have to give it to me, i wasn't gonna leave sprint, but IMO its people like me who keep this company afloat and its also people like me who are often ignored because we have already signed a contract so no incentive to please us anymore. Not very good business but I understand thats how it goes.
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
ElAguila said:
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
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or if you just get it from BB you don't have to worry about the MIR
Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.
Nah I don't think they do...You will have to pay a restocking fee though (about $35)
If its defective, they will exchange it. No reason for your mystery meter to be involved.
Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.
tell them you'll return it and go purchase it somewhere else.
They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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+10000000 you are the winner sir, haha.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?
I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.
I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
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ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.
There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
hmmm I'll have to try this tomorrow. maybe I'll get lucky.
sent from my samsung vibrant
bahnburner said:
Apparently several retailers are selling the Vibrant for $99 with upgrade. TMobile has been persuaded by several users on their official forums (including myself) to credit the difference ($100) to their bills.
Post on the T-Mob forums:
http://forums.t-mobile.com/t5/Samsu...o-Walmart-Firefly-Radio-Shack-etc/td-p/421988
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Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
israel941 said:
Not to put a damper on things, but I work for TMO care in an un-named higher position. Feel free to call, but don't expect that to be the case. There isn't an official "offer" like that going on and if it has happened, it has been a judgment call by the rep and/or sup. But speaking from experience, this kind of thing is rare.
Just want to avoid banging heads against a brick wall.
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Click to collapse
Thanks for clearing things up. I know it's the CSR's call, but it has worked for several people on the T-Mo forums, but obviously, it's hit or miss. Anyway, it's worth a try regardless.
what other deals/benefits can we get from the t-mob?
If you've been with T-Mobile for a long time you would have a much easier time getting preferred features.
good chunk of change for u vibrant users!
Been with tmo for like 7 years and they wouldnt sell me for $165
I did this on the relese day... Worked. I did have to call in twice and as I was nearly out of contract they knew I could walk.
When I called on July 13th to get an official confirmation on the release of the Vibrant, I also wanted to disable a 3rd line I had that is no longer in use. the CSR transferred me to another dept (which I later learned to be the Loyalty dept). I told them to disconnect my 3rd line and the reason was that it was no longer in use by my cousin who changed carriers.
The Loyalty Rep was trying to convince me to leave the line open. And seeing that I was interested in the Vibrant, he would be able to give it to me for 99 because that line was out of contract. Since my main line was out of contract, I asked him about that and he said that under my account, any of my 3 lines was eligible for a loyalty discount, but it is only available over the phone.
I called on the 15th and they had to verify what was entered in the notes for the loyalty discount.
I got mine for 99. I cited that I can get it from Amazon, Android And Me, etc. for that price.
I was lucky enough for T-mobile to give me the vibrant for $200 even though I just got a new plan with them around 3 months ago. So I don't think I'll be pushing my luck.
Yeah, I got the vibrant for $200, the new contract price even though I was on my previous contact for only 12 months.
Sent from my SGH-T959 using XDA App
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
offensive said:
Loyalty refused to credit me 100$ even though I was out of contract before my upgrade, and threatened to leave for Sprint. But they lowered my monthly bill by 20$.
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That'll work. They just saved you $480 over the course of your contract. Not a bad deal, and a whole lot better than $100 credit.
I decided to give CS a call, mentioned I was an Amazon Prime customer and Amazon has it for $99. Ended up getting a $100 credit to my account! Thanks T-Mobile!
called cust serv and it was a no go bc I bought in store.. I tried tho...
A few weeks ago, I placed a call to T-mobile customer loyalty personnel, first line of defend declined to match Costco $100 price. I escalated the issue and politely requested to speak to the supervisor, a few minutes later I got T-mobile to agree on $149 with free 2 days shipping & no activation fee.
I have 8 lines with T-mobile and have been a loyal customer for over 5 yrs. T-mobile CS was fantastic and cordial during the "negotiation".
junkdruggler said:
called cust serv and it was a no go bc I bought in store.. I tried tho...
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Try again... I bought it in-store too.
All this puts you on a 2-year contract right? Even More Plus won't get any of these deals?
Let me know if anyone else understands my point or if I am the one that is nuts.
I bought the Dell Venue Pro for $249 with an additional $20 a month added to my cell bill to subsidize the other $250 that the $500 device actually costs.
I have returned 5 of these units and out of no where Dell's customer service (Kapeesh is his name) has started calling me, to inform me that they want to offer me other options since they can't get me a working device.
They want me to send the device back and they will give me back my $250. I explained that that puts me in the hole, because I would still be making payments with the extra $20 a month (which eventually goes in Dell's pocket) for the next year and a half. Further more, since I already have a contract, they will not subsidize a new phone to me. The only comparable phone with T-Mobile is the HD7, which will cost me $499 with this existing contract.
So I explained their 'refunding' the device in the manner of which they speak gives them money, and I get nothing in return, and then have to shell out more money to buy a phone completely outright.
They keep talking to me like I am nuts and that I am trying to double talk them into handing me more money I don't deserve.
Does anyone else understand what I am saying, or am I looking at this incorrectly?
missionsparta said:
Let me know if anyone else understands my point or if I am the one that is nuts.
I bought the Dell Venue Pro for $249 with an additional $20 a month added to my cell bill to subsidize the other $250 that the $500 device actually costs.
I have returned 5 of these units and out of no where Dell's customer service (Kapeesh is his name) has started calling me, to inform me that they want to offer me other options since they can't get me a working device.
They want me to send the device back and they will give me back my $250. I explained that that puts me in the hole, because I would still be making payments with the extra $20 a month (which eventually goes in Dell's pocket) for the next year and a half. Further more, since I already have a contract, they will not subsidize a new phone to me. The only comparable phone with T-Mobile is the HD7, which will cost me $499 with this existing contract.
So I explained their 'refunding' the device in the manner of which they speak gives them money, and I get nothing in return, and then have to shell out more money to buy a phone completely outright.
They keep talking to me like I am nuts and that I am trying to double talk them into handing me more money I don't deserve.
Does anyone else understand what I am saying, or am I looking at this incorrectly?
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Well, you're defintely not nuts. These are people reading from a script, with no authority to think outside of the script. I am surprised they have gone to this length though.
I've heard the same deal from others, but it was swapping for a HD7, straight up... no extra money, but I think a contract extension was required. Those extra $$ you pay could be hte smartphone fees everyone charges now...so with an HD7 you would have to pay them too.
Maybe you got a new guy who was not reading correctly.
So rather than provide a simple software update Dell is going to refund users money? That says to me they have no clue how to deliver this update, and would rather eat the cost of refunds. Terrible, terrible company.
efjay said:
So rather than provide a simple software update Dell is going to refund users money? That says to me they have no clue how to deliver this update, and would rather eat the cost of refunds. Terrible, terrible company.
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could be...or, mission is a 5 time replacement person....maybe he falls into some kind of retention program designed to try and boost satisfaction. TMobile and ATT have done this before...so has xBox....never know....
J.D. Powers and Associates....customer satisfaction awards mean alot to these companies....get to use them on TV commercials.....like Subaru
Brother, I'm in the same boat as you. I just got off the phone with them yesterday for a replacement which will be my 5th device. The kicker with this time, they didn't even have the Service Tag in the system for my phone so I was on hold for 45 minutes while he tried to look it up and add it
I was hoping that I could hold out until some 2ng Gen Windows Phones arrived, but its looking more and more unlikely I'll be able to manage. The operator promised me that the VP their sending would have the updated firmware and the device "should not" suffer from the same issues.
This is starting to become a game now. Is there a guniess record for most electronic items returned? So sad
I was at 8 before they would even discuss the topic of a refund and it was only after one of the customer service reps looked at the frequency that I had been given exchanges that he would speak to his manager about it. I am now waiting for their system to be fixed before anything can be processed and was told by one of the reps that I can expect a 30 day period before the refund takes place. This is an absolute nightmare of a phone to deal with in my opinion. Not because of the customer service but the phone is an absolute lemon.
We need to keep the pressure on Dell. More calls, more WP blogs alerted, more posts on twitter. Include @winphonesupport so the problems we have are heard by the WP7 support team.
get some bots to tweet it repeatedly for you...
I am / was in the same boat with dell, and I am jumping ship and trying to cut loose....(sorry to say so, but I have to do it)