Database Users

GPRS On O2 UK, Y is it not working?

Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt

Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike

Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.

Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt

An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt

for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it

Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.

Is there any portal to get the settigs to the O2 phone directly?

Need help setting GPRS up with T-Mobile NL and XDA2

Here's the deal, I have a T-Mobile prepaid sim and I've already checked the (dutch) t-mobile website. It states that GPRS should work fine with a prepaid card ad you do not need to buy another card. However, no matter what I do, I can't request the GPRS settings or get what i do get working fine..
Help would be greatly appreciated

tons of people ask the same questions in here
http://forum.xda-developers.com/viewforum.php?f=11
as far as i know it all comes down to knowing the access point of ones phonecompany and possibly a signon name and pass (it's rare that it's used though)
if you dont see anybody asking the same question as you,
just try the next page or do a search excluded to that forum
containing something like "tmobile grps"

thnx for the reply, but I guess you didn't figure that I'm one of those people that can handle a search button.. Alas I didn't find anything that could be of any help though...
I did in the mean time develop a second problem, the XDA2 now reads the card a lot slower than before..
Is there a possibility that the card is malfunctioning? It's not the XDA, I've checked it with a Orange sim-card and it worked fine...

odd how is it slow ?
the sim contacts ?
login ?
personaly when i had to get grps working i phones my cellphone company and they said it would be on within 45mins (that it really took 3 days is beside the question )
then i went into connections and made a connection which i gave the name grps (but you can call it what ever you like)
then i choose cellphone (gprs) as connection
then i typed in the access point which i my case were just "internet"
then i opened IE then it pop'd up with a login name and password then i dident type anything and press'd ok then i were online
this is the default manual way of doing it
of cause i cant say if some phone companys do it different and
i know nothing of tmobil they are not even present as a company in this country, so sorry if i cant be of more help when it comes to the strange ways of tmobile

It takes a really lopng time with my sim to get a connection to the network, the coverage is good (checked it with my phone and another pda with t-mobile as well) and basically untill that time i can't load the sim-manager or anything.. nothing too bad, I just have to wait 5 minutes before the sim is loaded

cant you just destroy the sim and call for another and hopefully newer type which dont give issues ?

Well, for some weird reason my sim seems to be working fine again, still leaves the issue of trying to get GPRS working with pre-paid tho...

Pay As You Go XDA 2 ?

i am recently deciding whether to part with my cash and buy a xda 2. First of all are they worth it? Also would i be able to use a pay as you go sim card from a samsung v200? which does have gprs as it has o2 active i was just wondering as i do not really want to go to a pay monthly plan
thnaks in advance

How much you paying for it? It will work with the sim you have as long as its an O2 phone, if not you can unlock it for free.

it will probably be £270 unlocked and yes i have a o2 sim card

You won't be able to take advantage of the full internet GPRS, I had no end of trouble trying to connect to MSN and websites outside of 02 active, even after numerous phone calls to 02, they never got this sorted out.
As far as I know, on a pay as you go simcard, you cannot benefit from full internet access with o2.

ye but is'nt there a way of changing the setting or something i heard you can do that to make it go on the internet

well can you plzz tell me so i can decide whether to get one

I have a PAYG vodafone in my xda2. Ive only just got the phone and still havent worked out how to get internet access on it. I downloaded vodafone's 'connect me' software and that buggered my actviesync connection so i had to uninstall it....

I would like to say that yes this is very possible.
I had my old XDA I and XDA II on pay and go with O2 I had full internet and full GPRS though it took alot of time to get the settings but I managed it. the only annoying this is when you send a text it tells you your credit about 5 times. I have now got the XDA IIi and the sim also works with this.
conclusion is that yes it can be done and its not hard either. just change the ISP and work connection

cheers can to share the setting for the xda 2 if you know them as if i get one i might need them trying to get my parents to pay half for my birthday present lol

I paid USD $600 for O2 XDA II 2 months ago.
But it's worth.
I'm using it in programming Pocketpc application, capture Discovery from my PC then copy it to my SD 512 MB and view in PocketPC when go to sleep, listen MP3s, use softwares...
It's a nice XDA man ! :wink:

ReaperX said:
ye but is'nt there a way of changing the setting or something i heard you can do that to make it go on the internet
Click to expand...
Click to collapse
There used to be a way, by changing the Proxy settings, but this does not work for newer SIM's.
O2 PAYG SIM's less than 18 months old (I think) can only access WAP via GPRS.
Cost: Expect to pay £200-£250 for a good condition XDA II on Ebay (just got £235 for mine, but some have gone for as little as £180)

well my sim card is from a samsung v200 which was brought new about november 2003 which has gprs on it, but now am not sure although i suppose if it does not work i should be able to pick on up easily from a store somewhere

Anyone have the Voda settings for GPRS/MMS? I'm on O2 and the reception around here is hit and miss, but Voda is always spot-on. I've a PAYG card that's data-enabled, I just need the settings for the XDAII.

[Network] loss of connection on Orange Network, need help

Hi there,
I am confronted with a big issue which affects my ability to place or even receive calls: I cannot connect my HTC HD on the Orange Network anymore.
Two weeks ago I was on the road using TomTom and suddenly Windows Mobile told me that the distant server was disconnected and that I was not connect to the network anymore. Each time I am trying to get a connection, I can see that the mobile detects a network, tries to register (I even can see the Edge icon and some network bars) but always fall back to the 'not connected' icon.
The weird thing is that the mobile detects all the networks it is intended to: Orange, Bouygues and SFR (the three main operators).
Since that day, I have tried everything to re connect the mobile on Orange network but nothing was successfull:
- many and many reboots of the mobile,
- I have suppressed the Orange network connection in the connection wizard and then re created it.
- I have switched the network connection to manual and tried to connect manually: as for auto mode, it displays the following message:
"cannot connect to the selected network. Choose another network or stop you data connection and try again"
- I have switched the band mode from auto to "GSM (900+1800)"
- I have done hard resets
- I have changed the ROM two times: the first one for an up to date Mia and the second time for a Rhodyum 1.1 (the one I am using now).
- I have called the hotline to check if the problem is coming from their devices ; apparently not the case
- I have put my SIM card on another mobile and its working. A different SIM on my HD is not working. I even have changed my SIM card !
I am really desperate now because I do not know where the problem could come from. Should I do something else ? How can I be sure that it comes from my mobile ?
Thank you for your help

Yesterday evening, I have tried to restore stock SPL1.14; It did not work either
Nobody can help me or just give me clues to solve the issue ?

What is your SN? Is a 84x? See here: http://forum.xda-developers.com/showthread.php?t=476139 could be an RMA candidate, read the thred

OK, here's the short answer:
your phone's a nicked device and it's on the IMEI blacklist.
the other possibility is that the contract didn't get paid off so the provider blocked it because of that.
I'm generally always right on this - go get a CheckMEND report from here: http://www.checkmend.com/uk/public/check_start
Your IMEI goes in the Identifier box.

I appear to be having the same problem, I checked via that site and it didnt flag anything up, it was all clean. The problem started yesterday afternoon.
I've tried an O2 sim card in there which works, and someones elses Orange sim card in there, which doesnt

Orange have confirmed the phone is blacklisted, even though the site said it wasn't.
Taking my frustrations out on the 'legitimate' Ebay seller as we speak and searching for a replacement.

the same story
Hi i got the same story but i was using the phone for 7 months and after one day no service... how is that possible? and how i can sort it out? i bought it on ebay its possible that as you sayed contract is not payed... but what i can do? if the imei its black listed if i change imei will unblock the phone? phone had simlock on orange now iam using o2 i think after or now when i upload new rom imei changed for extra 2 digitals 01... i tryed
WST v4.2.2 setup problem with comunication :/
HTC imei Update Wizard the same problem cominication... any advice? servis will help?
i upload rom oficial one mayby i will nee to upload diferent one?

JM7 said:
Orange have confirmed the phone is blacklisted, even though the site said it wasn't.
Taking my frustrations out on the 'legitimate' Ebay seller as we speak and searching for a replacement.
Click to expand...
Click to collapse
the problem is if this "legitimate" ebay seller, sold it to you before the contract was paid to orange, legally the phone belongs to orange, therefore you've bought stolen goods. Hope you used Paypal, they might offer some protection.

alexpetrucci said:
the problem is if this "legitimate" ebay seller, sold it to you before the contract was paid to orange, legally the phone belongs to orange, therefore you've bought stolen goods. Hope you used Paypal, they might offer some protection.
Click to expand...
Click to collapse
what about if i was using phone for half year and everything was ok and not its happen?

Unlocked T Mobile HD2's Won't Let You Connect To The Internet

I read about this somewhere, but i can't find the thread.
I know that normal T Mobile firmware requires you to connect to the web through T Mobile Web n Talk.
Well my firmware is now flash to 1.66 WWE and my phone is now unlocked.
I bought a O2 sim and a Vodaphone sim with 3GB and 1 GB prepaid data credit.
Whenever i open a browser app or go to setting> wireless controls > data connections i get this error message:
Cannot Connect
Dialed:
Cannot connect for unknown reason. To check your connection settings and change them if needed, tap settings and change them if needed, tap settings. If the problem continues, reset your mobile device according to your manufacture's documentation and try again.
Settings
Anyone have any idea what is going on?

Hi
I have done the same to my phone and it works fine on O2.
I assume you did a hard reset after the debranding operation?
Once my phone came back to life after all the software changes, I went to Start/Settings/All Settings/Connections/Connection Setup. Tapped the operator button, selected O2 from the drop down list and the phone connected and got all the necessary settings for GPRS an HSPDA connections. You will need to setup a WiFi connection first (I think). It might have downloaded the settings via SMS.
However, if you want to set your phone up manually, try this site first, filesaveas.com/gprs.html
(as a new user I am not allowed to post links yet, so you will have to add the url to the beginning of the link).
it is full of great advice for UK mobile Phone Operators WAP/GPRS/HSDPA/Email settings.
Cheers

Cubiceye said:
Hi
I have done the same to my phone and it works fine on O2.
I assume you did a hard reset after the debranding operation?
Once my phone came back to life after all the software changes, I went to Start/Settings/All Settings/Connections/Connection Setup. Tapped the operator button, selected O2 from the drop down list and the phone connected and got all the necessary settings for GPRS an HSPDA connections. You will need to setup a WiFi connection first (I think). It might have downloaded the settings via SMS.
However, if you want to set your phone up manually, try this site first, filesaveas.com/gprs.html
(as a new user I am not allowed to post links yet, so you will have to add the url to the beginning of the link).
it is full of great advice for UK mobile Phone Operators WAP/GPRS/HSDPA/Email settings.
Cheers
Click to expand...
Click to collapse
um...
I'm not sure if i did the hard reset or not.
I'm going to test it on another Sim, as there is a chance that i don't actualy have usable credit on these Sim's so i'm going to try on a 3 Sim which gets 150mb free with 10 pound top up and is definitely for use in 3G phones.
My sims might be for wireless modem only, not too sure.
If that fails then i'll start look into other options.
How much of a problem would not hard resetting be?
Hopefully i did and that's not the problem.
Good to hear others have had success with T-mobile unlocked.
What is the worse case scenario? Re flashing and hard resetting?
Thanks.

if you were still on your tmo sim when you flashed to 1.66, then you probably still have the tmo settings for mobile data set as default. A hard reset is a good idea, and let the phone pick up the settings from the sim automatically, or at least make sure all trace of tmo is gone.
look here
settings - menu - all settings - connections - connections - manage existing connections to see a list of currently configured mobile networks

I use both a 3 SIM and a t-mobile and the HD2 will pick up their use, configure the settings and store them both at the same time and all automatically.
You shouldn't have the problem that you are experiencing.And its nothing to do with setting a WiFi connection.
Who unlocked the phone for you?

randommann said:
um...
I'm not sure if i did the hard reset or not.
I'm going to test it on another Sim, as there is a chance that i don't actualy have usable credit on these Sim's so i'm going to try on a 3 Sim which gets 150mb free with 10 pound top up and is definitely for use in 3G phones.
My sims might be for wireless modem only, not too sure.
If that fails then i'll start look into other options.
How much of a problem would not hard resetting be?
Hopefully i did and that's not the problem.
Good to hear others have had success with T-mobile unlocked.
What is the worse case scenario? Re flashing and hard resetting?
Thanks.
Click to expand...
Click to collapse
I haven't seen a phone SIM with prepaid data credits. If your phone is set for the right operaror, my guess is that you can't use this data allowance through your phone. You might try the router feature or connect a laptop to use the Web via your phone. If you're in the UK you might try T-Mobile and see if they still offer the PAYG SIM I have. 'Unlimited' data and texts are included in the month after you top up with £10. If you top up in April, data and UK SMSs would be free in May. Top up in May and browse and text for free in June. The £10 top up remains for calls. The offers change but this one suits me.
I use my laptop to connect to the Internet via my HD2 router. T-Mobile say this is against their rules. If they can tell the difference between phone and laptop use, perhaps you can use your data this way and so my earlier comment. They haven't said anything to me yet so I doubt it. I think you'd need to install the router; it's been removed by most operators.

DrATty said:
I haven't seen a phone SIM with prepaid data credits. If your phone is set for the right operaror, my guess is that you can't use this data allowance through your phone. You might try the router feature or connect a laptop to use the Web via your phone. If you're in the UK you might try T-Mobile and see if they still offer the PAYG SIM I have. 'Unlimited' data and texts are included in the month after you top up with £10. If you top up in April, data and UK SMSs would be free in May. Top up in May and browse and text for free in June. The £10 top up remains for calls. The offers change but this one suits me.
I use my laptop to connect to the Internet via my HD2 router. T-Mobile say this is against their rules. If they can tell the difference between phone and laptop use, perhaps you can use your data this way and so my earlier comment. They haven't said anything to me yet so I doubt it. I think you'd need to install the router; it's been removed by most operators.
Click to expand...
Click to collapse
Like I said I have the same SIM as the OP and of course it works in the phone. Its just a SIM with credit on it and I also use it in a mobile broadband USB modem through a 3 WiFi router without any problem.
Some of the prepaid 3 payg boxed deals are preloaded with bundles of data access thats what the OP must have, but there shouldn't be any problem with them connecting in a phone.

pa49 said:
Like I said I have the same SIM as the OP and of course it works in the phone. Its just a SIM with credit on it and I also use it in a mobile broadband USB modem through a 3 WiFi router without any problem.
Some of the prepaid 3 payg boxed deals are preloaded with bundles of data access thats what the OP must have, but there shouldn't be any problem with them connecting in a phone.
Click to expand...
Click to collapse
Well the O2 and T-Mobile sims that i suspected were modem only i used did not work, but the 3 payg sim i am now using is working perfectly.
3 offer 150mb free with every 10 pound credit topup.
The sims i got were not payg for phone use but modem use i believe.
In anycase it works now.
Where might i find any payg sims with preloaded data for mobile phone use?
Thanks.

randommann said:
Well the O2 and T-Mobile sims that i suspected were modem only i used did not work, but the 3 payg sim i am now using is working perfectly.
3 offer 150mb free with every 10 pound credit topup.
The sims i got were not payg for phone use but modem use i believe.
In anycase it works now.
Where might i find any payg sims with preloaded data for mobile phone use?
Thanks.
Click to expand...
Click to collapse
I have a T-mobile PAYG SIM in my HD2. When I top up with £10, I get 'unlimited' data and UK text messages in the following month. The definition of unlimited varies but I've used over 1Gb without T-mobile becoming upset. It's not pre-loaded data but amounts to the same thing. You might need to check that the offer is still valid.