Database Users

Trying to get Orange UK to give me NEW Rom update

As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
MOD EDIT HDUser
Changed the title to reflect better the subject matter
End MOD EDIT

dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
Bit outdated mate. Dated 7th April 2009. Looks most likely like version 1.56 which has been incorporated into a lot of WM6.1 roms. However newer releases including 1.57 & 1.59 have been released. Latest cooked roms already include either 1.57 or 1.59
Shipped roms can be found in wiki here mate

not in date ?
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK

serail
BTW My serial is HT849KD09700 ...

dgattenb said:
BTW My serial is HT849KD09700 ...
Click to expand...
Click to collapse
You can download same shipped rom from wiki no problem. I provided link in previous post.

dgattenb said:
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK
Click to expand...
Click to collapse
If your phone if orange branded then this is the reason why HTC says the firmware update is not for your phone.

dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
My new Touch HD came last week with this ROM on it - it's on T-Mobile but SIM unlocked. very stable, no major problems other than the fact I could do with a better radio support since the T-Mobile coverage where I am is lousy, but the Touch is still worse than my SonyEricsson W950i.
Will 1.57 or 1.59 ROMs help on the radio side ?

answer from HTC
Dear Customer, Thank you for contacting our Customer Support Center. An IMEI check of your device indicated that it is an exclusive product, branded to the HT849KD09700 mobile network. SN :HT849KD09700 IMEI :3539xxxxxxxxxx Part Number :99HHCxxxxxxx Part Description :SKU,ORANGE,English-WWE,GBR,HTC,UMTS 900/2100,Regional_ID_Low,Sophisticate Black,w/SIM Lock,BLACKSTONE-A2 Customer Name :Orange P.C.S Limited We can only offer limited technical support for network branded handsets, as both software and hardware can be altered by the network provider. For this reason, contact your provider for any support that you might need, including repairs and software updates. As your handset is an exclusive product from a distributor, you will also not be able to get the HTC website support files as this is only for genuine original HTC branded devices.
Im asking orange now for more infomation

Please let us know how Orange responds. I too would like to try a new ROM update on my Orange TOuch HD.
Jack

I just changed the title to refelct the subject mater better.
You are facing the same problem as most of us which is why this site is loved so much.
In my case I have 1.14 German rom sold by sunrise.
My S/N also does not work on the 1.56 shipped roms from HTC.
They will also not sell me a WWE version of Blackstone.
So the only choice I have is to USPL / HSPL the device and get myself either a cooked or shiiped rom.
Now I am lucky as the branding of the device (flash screen, ect) is on no intrest to me, on top of that Sunrise gives me no add on Cabs that I need or even want.
My aprroaching sunrise has got me no were.
My hope is that you might get somewere and that we might beable to get a shipped rom that we can add to our collection.
Good luck

slightly off topic, but what is the difference between the WWE and European versions of the ROM available on the Wiki ? I'm currently on WWE 1.56 (T-Mobile UK) and have upgraded the radio from 1.13 to 1.14 without any effect. Wondering if the Europe version is any different, also wondering if it would help any of you locked onto Orange ?

no responce from orange
No responce from orange yet , will keep you guys upto date , chnaging the radio wont work on the Orange ROM , in the forum there are loads of folk who have kiled there phone and had to go back to " factory " settings .

I have written a letter of complaint to orange as they have said that there are no plans to release any updated ROM versions in the future. I await a call from orange complaints department. Im not expecting anything. If you put a non-orange ROM on your phone then you void your warranty. Great service me thinks not!

This is the latest rom from orange. check this post:
http://forum.xda-developers.com/showthread.php?t=517803

still nothign
still nothing from orange, I cant see wht orange wont " upgrade " the rom , even HTC this fixes certain problems... I will ask them again and get back to you ..

This reminds me so much of a past experience I had with a phone network company. Yes it maybe Orange!!!
Same thing as you I wrote and wrote. In the end I got so fed up I upgraded with a custom rom that suited my needs. I DID however take note that by doing a custom rom/radio upgrade screwed the warrenty...HOWEVER I read on xda dev many threads on backing up the original rom along (and more importantly) HOW TO downgrade back incase the phone needed replacing via the Networks Warrenty.
Orange IMHO are the best network out there for many reasons. But I guess they are of the opinion, that as the rom that come with it works without too many customers complaining, then they won't and need not offer an update.
For the record. I updated to Miri v12 and have followed this rom genious for months. My Blackstone runs like a bullet from a gun, and is as reliable as I want. Everything works on it and I now know exactly HOW to downgrade the phone should it happen to go wrong and need to be shipped back to Orange for replacement....or repair.
Read....read and read some more...and you'll end up loving you Blackstone more than you would have.

I have just spoken to customer support. They are now saying that the first year of warranty is with HTC and that in her opinion they would not void the warranty if you install the official rom, even though HTC say the ROM upgrade is not compatible !?!

Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?

mwaldi3 said:
Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?
Click to expand...
Click to collapse
may be worth checking my posts at the end of the "Dummys guide...." in the ROM section and adding your voice

Cool thanks will do

HTC ROM Upgrade serial?...

Hi, I just got my Touch HD today.
I wanted to upgrade the ROM to the latest official ROM from HTC website, so i went to the HTC website to try and download the ROM, it ask's for the serial number of the phone, which i then entered, and it say's, "This software is not supported for this device". I tried different locations, e.g. Middle East, Africa, Europe, USA, ASIA, and still didnt work.
So i would like to know if anyone knows which versions of the Official HTC ROM is compatible and where can i get it? Or what other options do i have to update the ROM.
Vodacom South Africa.
Thanks

It's probably not a good idea to put all that info for the public (google) to see
so I suggest you edit you post and remove it....
anyway check out the rom forum
http://forum.xda-developers.com/forumdisplay.php?f=453
especially the stickies as they'll tell you what to do
But in a nut shell your problem is probably because you didn't buy your HD from htc
Mine's from orange and I have the same problem
if you look in the forum you'll find instructions to upgrade your rom
I found
http://forum.xda-developers.com/showthread.php?t=505377
by cRaCKwHoRe an absolute godsend

Thanks for the info.

Ok i managed to figure it out
used HSPL 156 and flashed to Official HTC ROM 1.57 WWE
seems to be working fine.
Thanks to the people of the forum.

Do you see any benefit compared to your previous ROM? Any change in radio performance?

Can not upgrade diamond 2 to WM 6.5

Hi , I need help to understand why I cant upgrade my diamond 2 to WM 6.5
Here is my current version ( I got my phone in Hong Kong )
rom 1.40.707.2(49069)wwe
rom date 06.15.09
radio 3.44.25.27
protocol 61.25t.25.19u
I tried to download a rom update from here :
http://www.htc.com/europe/SupportViewNews.aspx?dl_id=728&news_id=310
but I got a message that there is no upgrade available for my serial number.
Than I took a number (ht968l100038) from stock , from here :
http://forum.xda-developers.com/showthread.php?t=568330
I downloaded an update , it started to run but then I got a message :
Error 294 - invalid vendor ID
So my question is :
1. Why there is no update available from official HTC site ?
2. How in any case I can upgrade it ? what's wrong with my vendor ID ?
Thanks ! ! !
Hope some one could help me !

If you read previous posts about that message, someone said it was because the 6.5 upgrade is not for your region. Hong kong in europe?
You have to wait for the upgrade to be available for hong kong/asia.

Hong Kong belongs to asia.actually I live in another country,but got my phone in h.kong.
but version of my rom is an english one,is there some workaround to install it anyway?

win 6.5
htc has now actually realesed the official update
when i tried to upgrade mine from the htcpedia one it bricked my phone, i mananaged to recover it and install stock 6.1 onto it so hopefully now that im going from a stock 6.1 rom rather than a custom 6.5 it should work lol

ostap26 said:
Hi , I need help to understand why I cant upgrade my diamond 2 to WM 6.5
Here is my current version ( I got my phone in Hong Kong )
rom 1.40.707.2(49069)wwe
rom date 06.15.09
radio 3.44.25.27
protocol 61.25t.25.19u
I tried to download a rom update from here :
http://www.htc.com/europe/SupportViewNews.aspx?dl_id=728&news_id=310
but I got a message that there is no upgrade available for my serial number.
Than I took a number (ht968l100038) from stock , from here :
http://forum.xda-developers.com/showthread.php?t=568330
I downloaded an update , it started to run but then I got a message :
Error 294 - invalid vendor ID
So my question is :
1. Why there is no update available from official HTC site ?
2. How in any case I can upgrade it ? what's wrong with my vendor ID ?
Thanks ! ! !
Hope some one could help me !
Click to expand...
Click to collapse
I have the same problem as you, and as I can see you have same original ROM, I tried also from another region with same problem ERROR [294].
You may also have S/N HT98LL as I, now I know it's from hongkong (I'm and bought my phone in Paraguay )
Is there anyway to install european ROM? breake the zone from my phone to install official ROM from somewhere else?

edoftech said:
htc has now actually realesed the official update
when i tried to upgrade mine from the htcpedia one it bricked my phone, i mananaged to recover it and install stock 6.1 onto it so hopefully now that im going from a stock 6.1 rom rather than a custom 6.5 it should work lol
Click to expand...
Click to collapse
Hi,
This has managed to brick mine as well - how did you recover?
It only goes to the touch diamon 2 loading screen and then freezes.
Please help

radzi said:
I have the same problem as you, and as I can see you have same original ROM, I tried also from another region with same problem ERROR [294].
You may also have S/N HT98LL as I, now I know it's from hongkong (I'm and bought my phone in Paraguay )
Is there anyway to install european ROM? breake the zone from my phone to install official ROM from somewhere else?
Click to expand...
Click to collapse
Mine S/N is "ht97xl......." .
Some one have an idea what to do ?
When HTC will release an update for this vendor ?

Figured it out:
They have only released European versions of the upgrade which does not work with those of us that have asian ones. The HTC huys don't have a release date for the Asian English Winmo 6.5 ROM release.
Not impressed really.

Hard spl and you can install whatever rom u want....

Fienamie said:
Hard spl and you can install whatever rom u want....
Click to expand...
Click to collapse
Well put, simple solution
Official ROM sucks kinda hard anyway.

Hello, i tryed to update my TD2 from wm 6.1 to 6.5 from official htc site -- http://www.htc.com/de/SupportViewNews.aspx?dl_id=728&news_id=310 -- , but when i put my serial number of my phone, it says that for my region is not available wm 6.5 update , i bought my phone from O2 Germany ..
what's the problem ?
ty in advance

I sent an inquiry to HTC and what that they said :
Thank you for contacting HTC Corporation,
Dear HTC Customer
With regards to your inquiry, the WM6.5 upgrade for the HTC Touch Diamond2 is not available yet and should be available within the coming month. Kindly contact us later for more information regarding your WM6.5 upgrade inquiry.
so lets wait .... I don't want to break my phone with unofficial ROMs and loose my warranty. Cant they that their ROM will be perfect,but anyway ...

Today i have decided to upgrade my german device to the 6.5 stock rom (I selected german region). I've put in my serial number, selected the file and the location. And now, I thought I could download the official 6.5 rom. But the download link led me to this site: http://www.htc.com/www/support.aspx where i could not download any rom. Does anyone know what the problem is?

Eyghon said:
Today i have decided to upgrade my german device to the 6.5 stock rom (I selected german region). I've put in my serial number, selected the file and the location. And now, I thought I could download the official 6.5 rom. But the download link led me to this site: http://www.htc.com/www/support.aspx where i could not download any rom. Does anyone know what the problem is?
Click to expand...
Click to collapse
Branded TD2's got other serials, so you can only dl ROMs released by your vendor. Also you won't be able to flash the ROM if phone is not unlocked (you need hardspl 1.83).

@S-Line
I've bought my phone unbranded and unlocked, it is not a phone from my provider. The serial i've put in to the field for download ist valid, otherwise i wouldn't get so far to the select the rom file and the the region.
I wrote to the HTC support and they answered: "Wir moechten Sie bitten, den Download zu einem spaeteren Zeitpunkt noch einmal zu versuchen. "
But maybe its better to leave a running system at it is. I've read the thread "Issues with the official 6.5 build" and it does not fills me with confidence in 6.5. Maybe i should try a cooked rom. Will see.

The official HTC Rom is ok, but I really can recommend udK's Leo R6 (German version) or Dutty's Holy Grail R1 (a bit faster but WWE). Both are better than stock ROM.

Today I have flashed my TD2 with your recommended udK Leo R6 and I'm surprised, I have much more space left after the installation. Original, as I bought my device, there were only 180 mb free data space, with this cooked rom I have far over 200 mb left after flashing. Until now, after some hours of playing around i like it, it feels faster. And I'm very happy, that my first attempt of hardspl and rom flashing was successful.

Cokemonz said:
Figured it out:
They have only released European versions of the upgrade which does not work with those of us that have asian ones. The HTC huys don't have a release date for the Asian English Winmo 6.5 ROM release.
Not impressed really.
Click to expand...
Click to collapse
Have you tried contacting their support.
My ROM is "Eastern Europe" (Bought in UK!) and they told me to go to
http://www.sunnysoft.com/htc/
Sure enough, a valid ROM was available for download Apparently they won't to hosting all the ROM's to the HTC site!
ROM
Topaz_HTC_WWE_EastEurope_2.16.479.1
Windows Mobile 6.5
No need to unlock phone.
Maybe they can help you the same.

ROM version

Hi every1
Quick question since i am new with windows mobile:
Where can i check my HD2 rom version?
And one more thing:i tried to upgrade to version 1.66(without knowing my current version) from the htc web site,but when i wright down my s/n it says that this upgrade is not for my device.
Btw i have a vodafone/uk contract htc hd2
thank you for your time

akis19 said:
Hi every1
Quick question since i am new with windows mobile:
Where can i check my HD2 rom version?
And one more thing:i tried to upgrade to version 1.66(without knowing my current version) from the htc web site,but when i wright down my s/n it says that this upgrade is not for my device.
Btw i have a vodafone/uk contract htc hd2
thank you for your time
Click to expand...
Click to collapse
Go to your settings tab and scroll down to "About Phone". In there, select "Software information". This will tell you the ROM version that you currently have (amongst other things).
The ROM upgrade on the HTC site is for unbranded versions only. If you want an official one for your phone then you have to wait until a Vodafone specific ROM is released. Alternatively, you can flash HSPL onto your device which will allow you to install any ROM, but this invalidates your warranty with Vodafone. If you do want to do that then do some reading in the ROM section. The stickied posts at the top of the forum are great for all levels, from total newbs to experts, so they should answer any questions you have.

Thank you very much aboput the tip.it was very hepfull
i will try to shrt it out since my rom version of my device is 1.43

I've got a HD2 with Vodafone and i managed to update to the last new ROM. I also had problems downloading it and eventually realised i was typing in O's (letters) rather than 0's (numbers). Perhaps try typing it in differently.

ah whatever happened to the good old days when an o was an o and a 0 was an ø.

My phone is not carrier locked and I updated with the previous (December) official HTC ROM without a problem. However, when I enter my s/n for the new ROM, it says it's not available for my region. I have a copy of the new WWE ROM, can I install it without a problem?

Lurchy24 said:
My phone is not carrier locked and I updated with the previous (December) official HTC ROM without a problem. However, when I enter my s/n for the new ROM, it says it's not available for my region. I have a copy of the new WWE ROM, can I install it without a problem?
Click to expand...
Click to collapse
Changing the rom shouldn't change the serial number, double check you are using the correct serial (oh's as zero's perhaps?)

Update not available for my Serial

Hi
My current version is 1.48, I just got the phone and wanted to update to the latest 1.66. When I put my serial in on the HTC site it says:
"Sorry, this software download is not suitable for your device."
What Can I Do??? I do not want to be stuck on 1.48 and would prefer not to void my warranty..
Im on MTN South Africa if that helps at all.

TicKByT said:
Hi
My current version is 1.48, I just got the phone and wanted to update to the latest 1.66. When I put my serial in on the HTC site it says:
"Sorry, this software download is not suitable for your device."
What Can I Do??? I do not want to be stuck on 1.48 and would prefer not to void my warranty..
Im on MTN South Africa if that helps at all.
Click to expand...
Click to collapse
If you don't want to void your warranty then there's nothing you can do. Even if you could download it, you wouldn't be able to flash your phone with it.
You could use HSPL so that you can then flash the newer ROM, but you would need to reflash the original ROM and then remove HSPL if you ever needed to send your phone for repair.

Sorry, but...
... that is the same problem with any HD2 that is "Branded" => when you turn on your phone, you see a flash screen during the boot with your phone company's logo. For these phones you need to get the ROM-Update directly from your phone company and not HTC. The companies are really slow in rolling out the Updates - if at all.
Don't feel bad - we're having the same problem here in Europe (some of us stuck with ver. 1.43).
You could use one of the custom ROMs on this site and if there is a warranty issue, just replace it with the original - provided the phone has not totally died - prior to submitting it for service.

my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia

My phone has one or two apps from the Service Provider but there is no branding when starting the phone. I did not have this problem with my Nokia N95 from the same SP and it had the same aps on.

The same issue is here in he UK with Vodafone. The handset is unbranded but the serial numbers have been blocked by HTC to get updates until they've been tested by the service provider. The only way of getting the update is to use HSPL.

how many of these threads do we need? does no one use the search function on forums anymore?

NESO1234 said:
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
Click to expand...
Click to collapse
Roms are region dependant AND provider dependant. a slovenian phone will be tied to teh east european rom, not the wwe rom.

Audio Oblivion said:
how many of these threads do we need? does no one use the search function on forums anymore?
Click to expand...
Click to collapse
+1 this is a repeat thread

romac said:
+1 this is a repeat thread
Click to expand...
Click to collapse
Sorry. New to the forums. Suppose I didnt use the correct keywords it seems.

NESO1234 said:
my phone is not branded and i get the same error when trying to download new rom. Im from Slovenia
Click to expand...
Click to collapse
Si.mobil or Mobitel?

EddyOS said:
The same issue is here in he UK with Vodafone. The handset is unbranded but the serial numbers have been blocked by HTC to get updates until they've been tested by the service provider. The only way of getting the update is to use HSPL.
Click to expand...
Click to collapse
Thats actually comforting news (the fact that the hd2 is unbranded on vf, not that we have to wait).... does this mean that as per their website its unlocked to other networks too, as I need to use 3 other sims in it depending on country I am in... thanks