I set up push email to an exchange server and all was working fine when POOF!!!! Now all of the sudden i get the error on the phone (when looking at active sync on the device)
"The security certificate on the server is not valid. Contact your exchange admin......"
Now before you tell me to contact my exchange admin let me say that I did and the cert is fine. Is there any other cause for this?
you say the certificate is fine, though I would still try to delete the certificate on your mobile, and install it again.
Only other thing I can think of, is that the certificate on the server is has been updated.
Another reason for this is if your time is to different from the servers.
quarintus said:
you say the certificate is fine, though I would still try to delete the certificate on your mobile, and install it again.
Only other thing I can think of, is that the certificate on the server is has been updated.
Click to expand...
Click to collapse
i only had one of 2 certs in that i needed. Didnt realize i have to get a cert per "level" on my OWA. working great now. was all my fault lol. Still confused why it worked for a day but im good nonetheless
PUSH Mail stopped working
Hi about a week ago our push mail stopped working on the HP iPAQ hw6925, its setup on exchange server" it has been uninstalled from the exchange server and reinstalled from SCRATCH, to see it that woould rectlify this issue but never.
This is what is happening when you sync it syncs ok it finds the amount of EMAILS that should be coming through for example it will go from 0/30 to 30/30 but none of the emails will come through. but we can receive emils through outlook 2007 or 2003
hope someone can help as this is driving me crazy
Regards,
Aaron
Related
I've searched the forum for a couple of hours without success so please forgive me if this question has been asked/answered....
My work email server uses a security certificate that has expired and they don't want to renew... I've setup my WM phones without issues (allows me to say continue anyway OR doesn't ask at all); however, the G1 fails to continue the email account setup and I receive the following error message;
"Setup could not finish. Cannot safely connect to server. (Not trusted server certificate)"...
Is there anyway to bypass this check so that I can complete the email account setup and poll for my work emails?
I had the same issue with an email provider that I use. I could never get it to work. But, I downloaded and used K9, and it worked.
Of course I had to do some searching to find out what incoming and outgoing settings other users of my email had used with other phones (Blackberry, WM, Palm, etc.). I played around with different settings and finally got it to working.
Then I just changed the notification settings and other settings to fit how I wanted it to sync and notify me and its working great now.
Try K9 and do some searching. Maybe try what settings have been used on phones in the past. You would be surprised at what actually works once its implemented the right way.
Hope this helps!
K9-it works
I use K9 to check my ako because that is the only program that lets me check it anyways, valid certificate or not.
I have tried to set up hotmail on my HD2 as per HTC website instructions
http://www.htc.com/uk/howto.aspx?p_id=297&id=168&page=2
Only stage 5 doesn't appear on my phone and when I have finished I never receive mail to this account even though I know my PC account is receiving mail. What do I do?
Are you sure you're entering your hotmail address correctly? HD2 should pick up on a hotmail or live address. What domain is your address at? If it's a different address set up for a passport it may not work
i think you should try thewindows live application from the marketplace. once you have it, you can sync mail...and probably.conracts too.
having the similar problem... my account is hotmail.co.uk and when i try to setup it says either pass or id is incorrect but i am 100% sure that pass is correct...is it something to do with .co.uk
help please!!!
thanks
As mentioned by tshizzle - use Windows Live. It automatically sets up your hotmail account when you set that up.
It should be on your phone already, but there's a newer version on the Marketplace.
johncmolyneux said:
As mentioned by tshizzle - use Windows Live. It automatically sets up your hotmail account when you set that up.
It should be on your phone already, but there's a newer version on the Marketplace.
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Click to collapse
it dosnt work there either...same problem for me atleast
I hate to say this, but you must be entering the information incorrectly.
After entering the information in step 4, can you take a screenshot (use BsB Tweaks if you don't know how to do this), and upload it for us to check for you.
It works for everyone else, so it must be something you're doing.
Hotmail
Can get my .com to sync, but not my .co.uk. Maybe its .uk that as a problem.
I just added a hotmail.co.uk account and it worked for me. Strange problem this is.
Timax_50 said:
I have tried to set up hotmail on my HD2 as per HTC website instructions
http://www.htc.com/uk/howto.aspx?p_id=297&id=168&page=2
Only stage 5 doesn't appear on my phone and when I have finished I never receive mail to this account even though I know my PC account is receiving mail. What do I do?
Click to expand...
Click to collapse
Hi Timax. I think I know what your problem is. I noticed you are with Tmobile, so am I and I kept running up against the problem where it gets stuck at stage 4 of 5! Very annoying. Apparently it's because Tmobile diverts the service via their proxy server. Follow the instructions in the thread below on post #2 and it should be fixed!
http://forum.xda-developers.com/showthread.php?t=599822
johncmolyneux said:
I just added a hotmail.co.uk account and it worked for me. Strange problem this is.
Click to expand...
Click to collapse
what is the incoming/outgoing mail server have you used...what do you put under these boxes?
My hotmail was set up through LIVE and my inbos is just not being updated, unlike my gmail and outlook ones. I know this becuase I just checked my hotmail account on the computer and I have 3 new emails and this has not been updated on the phone. However when I press send/receive on the phone it does sownload the new emails. Anyone know a way of sorting this out, it's annoying having to do it manually everytime!
johncmolyneux you rock i had been banging my head for days trying to get my hotmail to work, and the answer was right under my nose. i just needed to update to the new windows live app. man i feel like a dumbass for not going back to basics before jumping into all the other stuff. Thanks a Million bro!!!
I have to agree that it's very hard to make hotmail account working properly, while Gmail, Yahoo! mail work fine.
I've tried so many times and everytime it behaves differently. Once it went through all the mails and get the first mail(many years ago) then stopped working. Once I setup through Windows live, it took me to the Windows Live web page then stopped at there...very frustrated...
Now, at last, it works like a charm--but I have no idea how I did it since I've done so many times, each time is a little different and I am totally confused...
All,
I'm sure, that this question is easy to answer for most of you:
Does the Tattoo supports an Exchange account? I have read that it is not supported (only over third party apps)
Please help me out on that!
Thanks a lot in advance,
Asterix
A friend told me that it does support MS Exchange.
He is using it.
But he sad that he just can't download attachments so he has to send those emails to his gmail account and then to download them.
The Mail app allows you to add an MS Exchance account. But it has NEVER worked for my email account. It might work for yours... who knows... But the Tattoo does support Exchange server.
It does work, but there is an issue.
I have access to my work email (via Exchange Server and the Mail app) and it was very easy to set-up. It works really well, the app is quite nice. It will do things like listing your emails by conversation.
However, I can only read emails. I can't send emails.
This is a bug in Android. Not sure whether it is being fixed in 2.1. I do think you can get it to work though if you have help from your IT team. I have read that they can change some of the security permissions on the Exchange server (ie exclude you from certain protocols). I haven't tried it though.
- Mark
works great
Hi Guys, I was having the same problem with not being able to send mails and download attachments, even the mails which were longer, wouldn't load fully.
I requested the company's IT team to take a look at it and they changed some settings as Admins on the exchange server to get it working (I believe Android does not provide remote-wipe/ pin-password lock feature to be enforced, they had to bypass the check for me)
Hope it helps.
I had the problem of emails not sending when I set my son's Tattoo up.
I then accessed remote.xxx.com (where xxx is my domain name) and got an error, I tried again and it said the certificate was invalid, once I accepted it it let me in. I tried to access the Internal web site and got the cert error again. I accepted the cert again and just got a blank page.
I exited and have since been able to send emails without a problem.
I believe it's a certificate problem but mine has somehow resolved itself.
Confucious said:
I had the problem of emails not sending when I set my son's Tattoo up.
I then accessed remote.xxx.com (where xxx is my domain name) and got an error, I tried again and it said the certificate was invalid, once I accepted it it let me in. I tried to access the Internal web site and got the cert error again. I accepted the cert again and just got a blank page.
I exited and have since been able to send emails without a problem.
I believe it's a certificate problem but mine has somehow resolved itself.
Click to expand...
Click to collapse
Interesting.
Sadly, tried it and didn't seem to work for me. It just kept defaulting to our corporate webmail server. I had heard it was a certificate problem too, but also the remote wipe etc needed in the security settings on the server.
Great that you've got it working though.
- Mark
no problem
Hi!
Thanks for all the answers. I got my Tattoo now, setting up the exchange account was no problem at all, everything working fine. Some parts are a little bit not as fine as I'm used from my WM phones in the past. (times to set up when it should get the mails, which folder should get synchronized,..)
Thanks,
Stefan
I spoke to soon.
My son's phone keeps on saying it can't send - so I received 10 copies of the same email until I deleted it from the outbox.
There is a definite problem - has anyone found a solution?
Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!
khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.
Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks
OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.
I am still having the issue and would love a resolution.
Thanks in advance,
Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.
It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.
same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B
same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...
I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk
2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.
Hi,
I am using HTC HD2 with XBmod-Yuki Build 8107.
i want to setup Outlook on my phone but its giving me the following error
"There is a problem with the certificate. Error code: 80072F0D"
I downloaded the Root CA certificate from my PC and installed it on the phone but the error persists.
Can anyone help?
Regards,
On every ROM for my HD2, I have to install 2 certificates from my Exchange Server. I forward them to my Hotmail Account and installed them, after this everything works fine.
Masterslice said:
On every ROM for my HD2, I have to install 2 certificates from my Exchange Server. I forward them to my Hotmail Account and installed them, after this everything works fine.
Click to expand...
Click to collapse
which 2 certificates? I installed the Root Certificate from my company exchange account . The other one?
Regards,
I have two, one is from the Certificate Server (Root CA) and the second one is for my Exchange.. I dont know how to explain..
i never tried exchange server . can anyoen shed somelight to me ?
still struggling with Outlook Exchange setup... funnily it connected once, downloaded a number of emails and then went back to the same error.
Can't figure out what went right for a brief period before going wrong again
Help please.
regards,
I never had any issues until Ultrafruit came alone, what I find now is that whilst I get the error is does actually download and sync with exchange, bit of a pain but it works, on the initial setup, tell it to download everything, then when it fails roll back the sync to only the last 7-14 days
Exchange can also fail if...
A your time zone and date isn't setup correctly
B you have a corrupt email in your inbox ( it will look ok, and will display fine but something in it is broken that you cant see)
C you have a email in your inbox with a HUGE attachment
D Cert errors, although as I said, mine was working with Xbmods rom
dazza9075 said:
I never had any issues until Ultrafruit came alone, what I find now is that whilst I get the error is does actually download and sync with exchange, bit of a pain but it works, on the initial setup, tell it to download everything, then when it fails roll back the sync to only the last 7-14 days
Exchange can also fail if...
A your time zone and date isn't setup correctly
B you have a corrupt email in your inbox ( it will look ok, and will display fine but something in it is broken that you cant see)
C you have a email in your inbox with a HUGE attachment
D Cert errors, although as I said, mine was working with Xbmods rom
Click to expand...
Click to collapse
Hi thanks for the info, but i have none of the 4 issues u mentioned above but still can't connect to exchange.
Its possibly a problem with HD2/HD7 and Microsoft Outlook
appa73 said:
Hi thanks for the info, but i have none of the 4 issues u mentioned above but still can't connect to exchange.
Its possibly a problem with HD2/HD7 and Microsoft Outlook
Click to expand...
Click to collapse
The error is very much a certificate error, im not 100% sure but i don't think its just a case of getting the cert off the exchange, you need the Root cert to who issued that cert.
basically there needs to be a trusted chain of authority and WP is having a fit because it cant see that chain,,,,
i think