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Hello everybody,
After flashing an Elfin Rom to my Elf, my Elf stuck at there colors screen. Vodafone-Shop was quite helpful and they sent me a new Elf
I have been using the new Elf for about 3 weeks and for the third time (happens almost one time in a week), my Elf does not recognize, that i press the power button. If the display was off, i see that the led blinks and even the long pressing of the power button does not change anything. The only solution was a soft reset. Today i lived it again, but this time the display was on and it did not turn off. Holding the power button for a few seconds and restarting was the solution.
Has anyone the same problem or any ideas why it can happen?
Thanks in advance...
Erkan
On my HTC Touch (P3451) I have the same problem: The phone randomly freezes in such a way that I have to do a soft reset. Also, when the phone is on stand-by, when I press the On/Off button (to turn the screen on) nothing happens... neither if I press any of the other buttons (green, red or camera),despite of this, the green led of the top still blinks... Some other times, it justs restarts by it's own, no matter what I'm doing (a few time during today screen, some other using office, a couple listening tu music, and a lot of times when it was on stand by in my pocket).
Also, the phone loses the cellular signal very often (I don't know if that is related to the freezing problem).
I've tried doing a hard reset an using it without any 3rd party programs installes, but the problem persist.
I tried taking it to the vendor in Lima (where I live), but they say that because thre's a small scratch on the case, the warranty is void...
I don't know what to do about this... Any suggestions? please?
This is a hardware problem, This problem is associated with faulty motherboard, and suddenly, in a few days you will notice that phone will stop getting power on, it generally happens when phone falls on hard surface from a height, may due some dislocation of micro soldering. Its better you report to service centre, if the phone the phone is in warranty, they will replace motherboard free of cost, only issue is your device IMEI number will change with motherboard replacement.
i think the problem was something to do with the software. i flashed the Junior version of Onyx ROM with Windows Mobile 6.1 to my Elf, which has YouTube and GoogleEarth preinstalled and is memory-friendly at the same time. Now my Elf does not freez anymore.
I think it's a software problem.
I flashed a lot of ROMs in my Elf but, after a flash version 3.1.1 of really great Onyx Sr., the phone starts to have a bad behavior. It's freeze a lot and the green led still blinks.
I will try to use normal light off and shutdown method instead of using ShutXP to try. But it's definitely a software problem.
--
Marcos Guimarães
Brazil
HI marcosvafg,
i have done the same like you, marcosvafg. but unfortunately my touch is lost in black-screen-smart-moblity-screen-space. can you give me a detailed description what you have done to restart your mobile phone?
i did this:
- go into bootloader
- start to install new rom
but every rom i used i got an error (image is corrupted, wrong model ID). which rom did you use?
many thanks
alex0123
I had a problem where my Elf started freezing almost after me entering the PIN. It is true that it got a rough drop just before doing it, but no serious damage was done to its skin.
I got it to the company and they changed the motherboard free of charge.
Hi guys,
i think gagandeepbains is right that this is a hardware problem. Because i lived it many times with some other cooked ROMs, and i can say that it is happening mostly when the temperature in the environment is low. maybe it is a reason, why this happens usually, when leaving the mobile on overnight...
after flashing my original ROM, i"ll give it back to Vodafone and ask for a change.
for you all, if you still have warranty, bring those back (and who knows, maybe you get an ELFIN instead of an ELF).
the same thing happened to my elf when i first got it back in august last year.
was a hardware problem, orange UK sent it to HTC for repair and i got it back 3 weeks later with a new motherboard in the phone,
also got a surprise to find that they had also upgraded the memory.
i sent in an elf and got an elfin back.
i thought that was a nice surprise
alright.
but to make sure, you can always upgrade to 03.21.90 radio.
thats the most stable one.
I had the same problem but with coocked roms (rarely with the original one)
early onyx roms had a bug with ELF but not in new roms
If still in warrenty try to change it again
Hi Everyone,
I'm having some issues with my P3600.
Sometimes (to many times in the past days) while making something on it, the image on the screen suddenly mess up (freezes and weird image) and hangs. Then after the soft reset, somethimes the image stays black, and finally on the 5\6 try it boots fine...
Also noticed that this occurs more while connecting the usb cable jack to sync...
Already make some hardresets and some rom upgrade tests... Also tryed some wm61 cooked rooms, no luck.
Anyone already got this? I think there's must be some problem on the flat cable that connects the lcd-board. Can anyone help me whit some more ideas... before I decide to open it?
Thanks In advantage
SteelwarrioR
it happens the same to me... the pixels all messed up... i dont know wath is the problembut i think its the flat cable ... becouse i have open it one time 3months ago and now its fine. now yesterday have done the same thing
sorry my english
Ok, I open it last night based on the service manual I found somewhere on the Internet, the flat cable looks fine... Now this morning this same situation occurred again, this time while unplugging the usb charger. I Think there's must be some problem on the usb connector. The usb connector is part of the main board so it could be a hardware board issue? Anyone got this on problem on Trinity? Any troubleshooting tips ideas will be appreciated...
SteelwarrioR
hi,
same here. trinity hangs up after some time, screen stays black, when i try to wake it up.
have to hard reset several times and it wont boot for some trys, then with luck the windows sometimes finaly starts. I already changed the simcard and removed the sd-storagecard.
The vodafone hotline adwised me to send it in. Seems to me like a hardware issue.
My trin is about 1 year old.
(sry for my bad english)
Andi
No solution Yet???????
hi,
same here. trinity hangs abouth 3 or 4 time a day, screen stays black, when i try to wake it up.
have to hard reset several times and it wont boot for some trys, then with luck the windows sometimes finaly starts
hi, the same to me... it's like the rom's, after a few soft reset couldn't find the necessary files to start again.... and sometimes, after meny tries, it starts well... it's like the ppc processor gets tired and goes to stand by..... it starts freezing the display, and loosing some pixels. so the only things to do is soft resetting the device... any solution? thanks
same with my htc - it appears to me that the errors occur when the trinity was used for a while and the processor was getting warm. the files and folders on the sd-card show strange symbols. but i have also problems when i stick out the sd-card completely.
i will send it to htc repair center - i just hope that they will not send it back as the errors occur only frequently.
so long,
bjoern
solution solved
take taste power and center ok reset take few sec to powering and phone starting
or power and run and stop call reset and phone starting on factory powering
not solved at all
sorry no - this is not the point - i think all guys here have (hard- and soft-) reset their Trinity more than 50x!
the problem is that once the software has crashed you can`t reset it for about 20min - it seems that the processor has to cool down or something like that - after a while (if I´m lucky) my P3600 boots as normal.
I already flashed several new roms - same problem with all of them - I`m pretty sure it`s a hardware failure.
Hello, i don't have any such problem, my Trinity runs very stable even with cooked roms. but sometimes Mobile navigator 7 takes too much memory so the System becomes instable and i have to softreset it.
Hi, mine bug also, and that's begin 2 or 3 days after I have flash to the 1.56.70.11 Radio Rom....
mine worked fine for about 1 1/2 years but suddenly it crashed continous. i havent flashed it and allready hard reseted several times on different days. sometimes it worked for a while but hangs if i started a bigger app like tomtom. vodafone told me they will exchange my p3600. now im waiting for their call
E: Got a new one today which works perfectly so far!
Hi guys,
has anyone had this issue solved without swapping the device?
I have the same problem.....
Bye
Petz
Same problem here...
I have to sftreset or hard reset several times to get it runing again...
In my opinion its some kind of problem with the processor...
Stiil i'm hoping this is a software insue... so that sone one have a hotfix for that...
For my part, when my Trinity crash, I remove the mini-SD, the SIM card and the battery. I just re put the battery, restart (soft reset until WM has realy start, and no more touch or screen freezes), I replace the sim, restart again.. and finaly I replace the mini-sd. It's very long, but generally works well
EDIT:
Finally, I better make my tongue and keep my method for me because at evening begin, my trinity crashed and impossible to turn it on until I finally come back house and have no need more...
my hand that it will crash tomorow morning juste after leave to works
hi, i started getting the same problem.
only thing different is I upgraded to wm6.1 (Mary SL)
I took it back to wm6 which was still locking, then down to wm5.
1week later no issue!
maybe the wm6+ os's needs more cpu than wm5 and causes it to overheat!
just a thought!
xpuser8334 said:
maybe the wm6+ os's needs more cpu than wm5 and causes it to overheat!
Click to expand...
Click to collapse
I don't think so because I downgraded my Trinity to original WM5 and, even if there were less crashes, it crashed anyway.
Now it's still with WM5 but it doesn't start anymore, only backlight.
Ciao
Petz
I want to let you known that my Trinity has run ok for 5 hours without any issue after putting some paper between battery and metallic plate under the battery.
I had to press a little over the rear cover to have it placed correctly because the battery is higher than before.
Keep in mind that it stopped running completely 3 monthes ago, it didn't start anymore and it didn't even go into bootloader mode.
Now I'm using WinMobile 6.5 beta........
Ciao!
Petz
Hi Guys , i have Trinity P3600 in Egypt ,,, it worked perfectly for more than 2 years , but last month it make the same problem like mentioned b4 , hangs , stuck in boot image , or mess in pixel ,,, and i tried to downgrade but no luck, i tried to use different Radio ,, it works sometime , but after a week no , i tried to take out the battery and wait for 3 hours , then back again , so it works but again it hangs if i start my GPS (IGO8) or heavy programs/.
any solution pls
Thanks
My Touch2 was purchased on 16-Nov 2009. It experiencing intermittent self-power off problem when phone was left ideal for couple of second! I believed it was referred to many as Standby-of-dead (SOD) problem.
Secondly, the phone "freeze" intermittent when charging with power adapter.
For both cases, the phone cannot be turn on via the Power button. Must perform manual Reset to power on the phone each time.
I performed FACTORY Reset 5 times already; disabled the Touch2Flo; disabled ALL auto power off; disable auto switching of Band.. yet none of it resolve the problem. I feel like throwing the phone against the wall many times!!
Any expert views highly appreciated!
[ROM Version: 1.28.707.3 (66092); Radio Version: 3.49.25.05; Protocol version: 61.42t.25.31H]
##UPDATE: I logged a problem ticket with HTC Service center at Malaysia 2month ago. The service center called and they offered to change the motherboard. I had it changed unfortunately the problem still persist. And worst still the touch screen didn't not respone after a while. I sent to fix and waited for another 2weeks, and they changed the 2nd motherboard. (It's under warranty thus FREE of charge!) I'm been using the repaired phone for past 2monts WITHOUT any intermittent power off issue.. YIPPI!
P/s: My batt Serial No: 1GKA299KQQ4912. Part No: 35H0015-11M. The HTC repair report did not mentioned whether they change my batt nor I cannot confirmed whether it was the "-07M". Anyway, I'm glad that my nightmare is over for now
Do you mean a "hard reset" when you mention "factory reset"? If that did not help.......my suggestion would be to send it to HTC service......
Success...
Same Problem
Same problem here. first it happened 1 time a month but now it happenes 2 times a day.
i have newest htc rom
i think it has something to do with the sms. when i wrote much sms so that history has over 200 sms the boot sequence and every thing is very slow for about 15 minutes.
someone else got same problems?
Description I have recently bought a new htc touch2(special Version) phone with 8GB SanDisK microSD. . the problem i'm facing is that when my phone's unused for a few seconds and it goes into standby , it does not come out of that mode.... The only thing that can be done after that is a Hard Reset . . . . .also the volume rocker does not work in the default music player...i cud wrote 10 more bugs here . . . .kindly help me out with this issue
return the phone back and get ur money back ... if hard reset isnt workin , then it's a mechanical problem and it couldnt just be fixed with soft fix or somethin like that ...
get a real Touch2 , not some special editions which have bugs like urs !
The same is happening to me, but I realized that if you press power button and wait aprox 60 seconds the screen turns on. Obviously this is not useful.
i had the same problem. phone refusing to come out of sleep mode (screen would not unlock) found a fix on the htc official web site called:
(Update for HTC Touch2 – Owner Information )
and all is ok now. hope this helps
My experience...
Please take care of your battery! Especially the way you charge it really matters.
Better always charge with an official charger.
andyrew said:
i had the same problem. phone refusing to come out of sleep mode (screen would not unlock) found a fix on the htc official web site called:
(Update for HTC Touch2 – Owner Information )
and all is ok now. hope this helps
Click to expand...
Click to collapse
I updated my touch2 two days ago and worked
But five minutes ago it turned off again i ll call support support service tomorrow and post the answer..
Got the same problem. Russian dealer says that it is the accumulator's fault. What is the S/N of accum on problem device? If it ends with 35, that is the problem. Good accums goes with 07M end of S/N. Try this, many people solved it so. I'm waiting a new accum too
Try recalibrating the battery:
By completely discharging it and then charging it to the full with phone switched off. I do not know about Mega but it worked for my Gene.
Also, that unable to wake up from standby problem will be solved if you install the personal information update from HTC and in the lock screen mode, choose windows classic instead of the default mode.
I faced this issue once and solved it. After the update though you can use the default lock method (slide to unlock)... looks like HTC got the idea from S2U2
I'll bring my phone to dealer today. Hope they will change to another one or will do the moneyback
Service says that trouble is in the battery. "Bad" accum S/N ends with number 11, "good" - with 07. In 3 days I'll take my device back with new accum and we shall see)
I've heard something like that in relation with some SIM.
Alarm:battery
I am sure that the problem described should be related to shoddy batteries.Try change one (better non-official HTC),and it would solve the bug. I say this totally thru my own long pains-taking experience. Believe me!
I've also got this problem. And what's worse, I read on the internet that many more (older) HTC devices cope with this problem. I've just done a Hard Reset and i'll check whether it works now.
I hope I do get a working one if I send it back to the store :s
simPlexicallity said:
I've also got this problem. And what's worse, I read on the internet that many more (older) HTC deviceS cope with this problem. I've just done a Hard Reset and i'll check whether it works now.
I hope I do get a working one if I send it back to the store :s
Click to expand...
Click to collapse
Can you tell me where did you read this?
Dunno but a week ago I searched with google on 'HTC turn off', 'HTC screen off' & 'HTC turns off automatically' etc. You will find many hits... (only winmo phones though)
This is Major issue , i got Touch2 a few days back and the auto-shutdown has bugged me many times.
My vendor asked me to reset the phone, after reset so far i had no problems of auto shutdown,
But when i plug the USB into my system attached to phone it shut downs
I'm having same problem with same feelings
has anyone managed to resolve the issue.. I've tried latest rom, even customized ones but no luck..
DrJason said:
My Touch2 was purchased on 16-Nov 2009. It experiencing intermittent self-power off problem when phone was left ideal for couple of second! I believed it was referred to many as Standby-of-dead (SOD) problem.
Secondly, the phone "freeze" intermittent when charging with power adapter.
For both cases, the phone cannot be turn on via the Power button. Must perform manual Reset to power on the phone each time.
I performed FACTORY Reset 5 times already; disabled the Touch2Flo; disabled ALL auto power off; disable auto switching of Band.. yet none of it resolve the problem. I feel like throwing the phone against the wall many times!!
Any expert views highly appreciated!
[ROM Version: 1.28.707.3 (66092); Radio Version: 3.49.25.05; Protocol version: 61.42t.25.31H]
Click to expand...
Click to collapse
Hi folks,
any help with this is appreciated since I can't quite explain this problem to myself.
I have a HTC Touch Dual - last working rom was the WWE Insomnia release.
One day the screen suddenly went black - phone still functioning normally.
Hard resets appeared to solve nothing, the screen remained black.
At home I flashed the Original ROM back to the phone and screen worked again on reboot. Phone continued to work normal for some time.
After going to standby (screen turned off) the screen didn't turn back on again.
Also hard reset didn't work.
As for now, everytime I reflashed the phone with any rom (Original & Insomnia) the screen worked until a hard reset or standby mode.
Phone is running with HardSPL.
Any suggestions how to find reason for the black screen issue?
Google didn't help that much - only hint I found was reflashing the phone twice with the Original ROM which didn't help a lot...
Exactly same problem!! Insomnia ROM and strange screen behavior! Will try to restore original ROM.
Have anybody fixed it?
Oh, I have the same problem. Don't know if it's a hardware problem or software. I have unlocked and flashed many times. I also was thinking about a bad flash.
Cero92 said:
Hi all, i just got a Qtek 9090 with WM2003 (ITA). I upgraded to WM6.1, but now it has some strange problems: first of all, when it goes in standby, sometimes it doesn't wake up. If i have to reset it, most of times it doesn't boot (it shut down before WM loads) or i get R: None G: None and i have to reset again (otherwise the phone won't work).
The lock at the boot doesn't happen when the phone is connected at the USB port (i think that's because it charges, maybe it's a battery problem?)
Another thing is that i can't turn it off: if i hold pressed the power button, it deactivate the backlught but the device stays on, and if i make another long press, i get the backlight back again... I had this problem also with WM2003, maybe it's normal?
What do you think? Whan can i do?
Click to expand...
Click to collapse
Have you make a HardReset?
The correct HardReset, not only reset and press Power button!!!
See in my HowTo Section...
and why not WM6.5.5 see here
yep, hard reset is a good start, but about your other problems:
the device does not really turn off, like other phones. pressing the power button makes it go to hibernate, the display turns off, depending on your settings, it locks the hardware buttons and it shuts off wi-fi, it hardly uses any energy but gsm/gprs stay on.
the device seems to be off, yet the phone is one and you can be called. that is the closest you get to switching it off. when you turn on airplane mode, the battery consumption is even less so there is not really a need to turn it off.
pressing and holding the power button always was for the backlight. many other devices open up a shutdown menu when you do that, that would allow you to turn it off, soft reset, or switch off the backlight, but for the BA, that is not the standard. however, if i read it right, d-two is working on remapping the power button, probably for that cause.
the R: none G: none issue is known and not a problem with your phone, whenever you run out of power or remove the battery for a second, the next boot will be w/o radio (R and most roms don't allow booting without it. that's why you get stuck there and have to perform a soft reset. back in the days of wm2003 i used to remove the battery when the device froze to reset it w/o the stylus, because it didn't matter then. with cooked roms, it is different, just like the booting splash screen or the way to perform a hard reset, many things change on a cooked rom.
the issue with waking up from standby, or the SOD (standby of death) is an issue, that most likely has something to do with a backup, restored after flashing another os, or maybe you didn't perform a hard reset, as stated by d-two. you should do that, now that the device is still new, you have nothing to lose
also, read through the tutorials posted by d-two and myself, whether you missed anything while flashing.
The "real" hard reset is the one i can get by pressing camera + record button and reset? If so, i already did it after flash (i use d-two 6.1 Manila ROM in WWE)
It shows me 3 options, i put on YES "Clean Registry Hive" and "Format Storage" then i press the mail button, the screen become white for a while and the next boot al seems to be ok.
It seems, because after some time i get again the "standby of death" and, if i press the reset button, the most of time it won't boot up again (it turns off before i can get to WM), if it works phone doesn't. All these boot problem can be avoided by connecting the phone to the usb cradle, so maybe it's also a battery problem, i think...
@ d-two: i'll try your new ROM, however before i've tried your 6.1 ROM
I've already read your guide because i've got Windows 7 and i couldn't flash without your tutorial
NEWS: installed d-two new ROM, after flash i made the hard reset selecting the second and the third options, then i get the blank screen and, when viewing the htc screen, it shut down itself like it did before
As always, with the usb connected, it has no problem :\
It can be battery power - battery is old, and it doesn't provide current [A], or voltage drops [V] and phone think, it's empty.
Maybe you can try with new battery, or buy 2 nokia bl-4c batteries and repair orginal battery (somewhere on forum there is a tutorial about that - but use bl4c, not bl5c like in tutorial - bl5c are too thick to fit)
n0rbi666 said:
It can be battery power - battery is old, and it doesn't provide current [A], or voltage drops [V] and phone think, it's empty.
Maybe you can try with new battery, or buy 2 nokia bl-4c batteries and repair orginal battery (somewhere on forum there is a tutorial about that - but use bl4c, not bl5c like in tutorial - bl5c are too thick to fit)
Click to expand...
Click to collapse
That's what i was thinking (and that's i hope it isn't)... Now with another recharge cycle it seems to be good also with cooked ROMs, i hope it's solved
Maybe you just have to charge/discharge it for 4-5 times, and it will restore it's capacity. Mine BA was turning off when battery indicator was showing ~60-70%, and now I'm waiting for new battery (i destroyed original )
"charge/discharge it for 4-5 times" does not have an effect on Li-ion kind of batteries. This is probably a software problem. When you turn your phone on (after removing a battery) it always shows "None" for R and G, so just press Reset button and it will be ok. I use Reset to power it on Then you can flash 6.5.5 which doesn't have problems, and do a hard reset. There should be no problem at all..
I also got the problem with the stock ROM :\
The R: None G: None error is the less important problem
Got any luck fixing it? I've had similar problems before, sometimes it turned itself off when the battery was at 60% in WM2003. Did you update to d-two's 6.5.5?
Yes, now i'm running d-two's 6.5.5 ROM.
No, i still had the problem Yesterday i called to the assistance service and they said me to remove the battery and after a while recharge it.
I put off the battery yesterday at 16 and i put it again in the phone this morning at 8, i charged it but i still have the problem
This evening i called again and they said me that i have to send it back, i'll flash the original ROM and send it on monday.
That's a shame, i really like this device, even if it's not mine, my sister uses it and she's not a pro user, what a waste
Didn't understand, what "assistance service"? This is very old phone, I just can't believe it has some kind of warranty
I have another battery, and using it the device turns it off sometimes while it's in the stand-by mode! Don't know why, the voltage on it is fine, I have measured it while working...
marko_serb said:
Didn't understand, what "assistance service"? This is very old phone, I just can't believe it has some kind of warranty
I have another battery, and using it the device turns it off sometimes while it's in the stand-by mode! Don't know why, the voltage on it is fine, I have measured it while working...
Click to expand...
Click to collapse
I bought it on an eBay market and it offered 60 days warranty. It's not official HTC/Qtek warranty, but it doesn't make difference, as long as the device will work
If for you it happens only when it's in standby, maybe you just have the standby of death, the problem Chef Tony was talking about at post 3?
Cero92 said:
I bought it on an eBay market and it offered 60 days warranty. It's not official HTC/Qtek warranty, but it doesn't make difference, as long as the device will work
If for you it happens only when it's in standby, maybe you just have the standby of death, the problem Chef Tony was talking about at post 3?
Click to expand...
Click to collapse
My Roms have no SOD
This is when vbase32 have all 01000000 base adress !!!
Search about SOD!!
No, this happens only with my old battery. I'll try it out now with this new ROM!
I was trying to understand his problem
Just to know, what kitchen do you use?
Cero92 said:
I was trying to understand his problem
Just to know, what kitchen do you use?
Click to expand...
Click to collapse
First i have create my own kitchen but then i have found the OSBuilder and this is the best kitchen ever
With this kitchen you can look the Vbase32 for SOD!!!
Well, i trust you that your ROMs doesn't have SOD problem, in fact this happened to me also with the shipped WM2003 ROM, it's a real hardware issue
Cero92 said:
Well, i trust you that your ROMs doesn't have SOD problem, in fact this happened to me also with the shipped WM2003 ROM, it's a real hardware issue
Click to expand...
Click to collapse
I think so, sorry
d-two said:
I think so, sorry
Click to expand...
Click to collapse
No problem, i'll send it to the assistance on monday, i hope it won't take too much time :\
Cero92 said:
No problem, i'll send it to the assistance on monday, i hope it won't take too much time :\
Click to expand...
Click to collapse
good luck But very cool that you have warranty