Database Users

Phone Does Not POWER ON

My Neo all of a sudden went blank since saturday.It so happened..
I wanted to make a call, I removed my NEO from POCKET and It just showed the GREEN LED BLINKKING the POWER button dint responded at all..
I had to reset the NEO and now its not showing any thing
Does not respond to the wall charger nor any LED only thing happen is the phone gets heated on Charging(as usual as it did earlier)
Does any one know the trick of stripping the wall charger and than short the pins ...
Which is the 1st Pin from bottom or from top..
Or ANY OTHER ADVICE PLS HELP ME!!
Where could be the problem as this problem had occured earlier also i remember it was 07/07/07 and I was in office and same the neo went BLANK.
Lucky was I in the evening I went home plugged in the wall charger and it came to life in around 21~30minutes
Hope my NEO is back to life soon !!
Is it really nothing to worry about or shall I start looking for a new phone

Hi...
This same thing happened to my Neo a couple of days back...
here is the trick .. charge it till you see the green led light meaning it charged 100%
THEN keep the battery pack seperate from the phone.
meaning dismental it for a whole day (24 hrs) in a dry place ....
after a day the NEo will work....
my sure did...

rekcah said:
Hi...
This same thing happened to my Neo a couple of days back...
here is the trick .. charge it till you see the green led light meaning it charged 100%
THEN keep the battery pack seperate from the phone.
meaning dismental it for a whole day (24 hrs) in a dry place ....
after a day the NEo will work....
my sure did...
Click to expand...
Click to collapse
\\\
I had kept it to charge for the entire night yesterday,thatz around 7~6hrs
the LED does not turn GREEN at all..
I will try to remove the BATT for whole night today..
Any other trick meanwhile,
Also does any one know why does this happen firstly.
Is it because the processor just goes to DEEP SLEEP below 50MHz or there is a problem with IPL or some other stuipid thing
Mine is a G4.and had last installed the PDAViet Touch Flo v5

Any one els who can advice me on this.
Any one had the same error earlier!!

Well you might as well try with other battery. If the old one is not charging it might be dead... Have you tried measuring it?

Had Any One Faced Such A Problem!!
chavdar said:
Well you might as well try with other battery. If the old one is not charging it might be dead... Have you tried measuring it?
Click to expand...
Click to collapse
I had given it in repairs..
they informed me that even after installing the BATT prophet shows no sign..
I just dont understand what is the problem has any one els faced such a problem

Rip-prophet??
I just had a word with a service guy where I had given it for repairs!!
He informed me the problem has got notihng to do with the software aspect.
He confirmed its a hardware [email protected]@
Can any one recommed me where can I get the phone repaired in India>>Mumbai..
I Think I will buy a CHEAP nokia now as I dont have enough money to spend again on a expensive phone like this one!!
I feel that the processor has gone in a deep sleep any ways to retrive it to 195Mhz...
Or is it the problem with the IPL/SPL
pls HELP and pray for My PROPHET for its LONG LIFE

Its been almost 15days now and still my neo is not working..
The repaires guy told me that may be something is gone wrong mainly because I had dropped the phone from my hand some 5~10days back before it went DEAD.
Can u guys tell me how manny of u have LOST their PDA phone s after it failed to repair..with the reason for the failure like short circuit or just like mine!!
Can any one help me with the service manual for prophet
I dont know how true is this ...
What if i m not able to get it repaired at all here in Mumbai>>INDIA..
Any one can help me with the board of neo or some solution in repairs..
I feel that the PDA manufacturers must atleast make the phones RIGID or shock proof just like nokia..so it can take some jerk!!and we dont have to LOOSE our valuable phones..
I m afraid but I dont think I shall ever buy a PDA phone again...mainly because its too much expensive for their limited LIFE SPAN just like in my case..

Hey Mate,
When I first got my prophet, it did the same thing, no lights, nothing. I had the battery replaced with an NON-OFFICIAL prophet battery (i.e, A cheap unbranded one), and it went - it's running perfectly now too with WM6

owenw said:
Hey Mate,
When I first got my prophet, it did the same thing, no lights, nothing. I had the battery replaced with an NON-OFFICIAL prophet battery (i.e, A cheap unbranded one), and it went - it's running perfectly now too with WM6
Click to expand...
Click to collapse
Hey buddy thx
I shall surely try with a new batt..
fing crossed.

Any progress on this???

i ja sam zakucao svog.. .
pozdrav iz "susjednog" zg-a futogu...

anyone figuired this out? my phone is dead too, i lost my charger a few days ago and i've been charging it with my laptop, until a few days where it ran out of juice, when i plugged it back in, it never turned out, im tried leavign it plugged in for 24 hrs, tried other adapters, kept the battery out..etc
nothingg!! Helpppp

Athena dead or dying........any miracle workers out there?

Background:
I have had MANY PPC's (so many I can't even count them) and I've loaded many different cooked ROMS and such on most of them so I'm not a complete noob on these things (don't claim to be an expert either).
However, my most recent acquisition is an HTC Advantage bought at CompUSA. I've read most of these came with a test ROM and mine was no different except for the fact that when I attempted to update the ROM to the "official" one provided to me by HTC it would not work. I always got the error "Connection lost" about half way through the process. I tried it numerous times and it never worked. On some occasions it would get stuck on the bootloader screen but I was able to get it back to working status (still on the test ROM).
I decided to try installing step 1 of Ollipro's SPL to see if that would help loading the HTC ROM. Turns out that wouldn't work either. It would get stuck at step 1 where it would ask if "PPC gone idle and didn't work or to wait 30 seconds". Tried it many times and would try to get it to keep going but the grey box on the bottom left would say the "parameters were incorrect" and would give me the option to quit, which I would. No problem, at least my 7501 was still working.
After that I tried the official HTC ROM again and I got the same "connection lost" error I had previously, except this time I didn't get anything on my PPC screen, just a black screen, not even the battery charging light behind the joystick lights up anymore. Soft reset...........nothing. Bootloader reset....................nothing. Hard reset.......................nothing. No lights, nada. The only flicker I get is if I try a reset wheen the power cord is connected. A red light flickers behind the joystick whenever I click the reset button. Any ideas or any help?

Sounds to me like the battery is just dead. I bought one at CompUSA (had the test ROM also) and I got the red ring around the joystick too when I tried to turn it on in the store. I left it plugged in awhile and it finally booted up okay. I then replaced the test ROM with the one and only available for the X7501 on HTC USA's web site. Good luck and I hope you get it working!

I think it could be battery related as well but it had a full charge when this happened. For some reason the unit has lost communication with the battery. I'm at a loss.

I got the same problem like you man !!! but i bad luck and so stupid man , i did with HTC X7501 then it dead after that i bought the X7500 then did it again , holy "... " it dead again....man ...So how your phone now bro ????

I left out the battery a half day and tried it again but still dead. Then I left it charging overnight and tried it again but still dead.
I can't believe this. I've never had a bricked device that can't be revived but after so many have seen this post and still no solutions I'm guessing it's no hope.

I met the same situation when I started to unlock Athena ( TMobile Ameo) within not fully charged battery ( less then 70%).
Solution ( try to make BL mode) with connected wallsocket charger ( not connected to PC USB slot) or find 100% charged battery. It helped me two times.
After many tries it changed to BL mode .
Now I didn't start unlock/change ROM without 100% charged battery.

I have the same BIG Problem, only red fliker when soft reset when AC conected. I wanted to update rom from russian to english and phone stoped working (black screen), and battery heats when inserted in phone . nothing to do? i read everything but i have not got any solution. I think it may be bios dead. helap us please

Lobstrick said:
I have the same BIG Problem, only red fliker when soft reset when AC conected. I wanted to update rom from russian to english and phone stoped working (black screen), and battery heats when inserted in phone . nothing to do? i read everything but i have not got any solution. I think it may be bios dead. helap us please
Click to expand...
Click to collapse
"heating battery" (i.e. discharging when inserted, you mean?), no charge led = dead bootloader indeed.

I get the same problem. My device is work, but not charge. Also like yours i have red ring around the joystick when the battery is taked out. And if battery inside, when i make a softreset it blink one time, continued to load but not charge.
You`r speaking all wonderful. But have anybody found the solution?

Hearing these stories makes me nervous. I'm on the stock ROM (mine came from CompUSA with the latest ROM and I don't have an urge to try the cooked ROM yet). I've been using my Athena daily for 4 months, it charges correctly from several different chargers I have (car, computer USB, stock wall charger, aftermarket wall charger).
However, one day 2 weeks ago I went to make a call in the middle of the day and my Athena was dead. D-e-a-d. Usually I can make it back home at night and still have 90-100% on the battery meter, so with no use in the middle of the day and a dead battery, this was weird. It wouldn't turn on, no soft boot, took the battery out and put it back in, and always got nothing.
I bring this up here because when I plugged it in, I encountered similar problems that others here are describing. It wouldn't turn on, and it didn't give me the orange charging light behind the joystick. I ended up leaving it plugged in for a while and finally I got a red ring, not the usual orange. I've only seen red when the battery was almost dead and the unit was on. Then after some more time the ring turned orange and at this point it would turn on again. I still have no idea why my battery died so fast and hard.
So, is there a problem with the battery charging system that is starting to crop up in units that have been used a while???

miha_conan said:
I get the same problem. My device is work, but not charge. Also like yours i have red ring around the joystick when the battery is taked out. And if battery inside, when i make a softreset it blink one time, continued to load but not charge.
You`r speaking all wonderful. But have anybody found the solution?
Click to expand...
Click to collapse
Hi i am no expert but i had simaler problem no display or no lights round ring no responce to any commands (ie hard reset and bootloader ) only red light flickred on reset button all i did was removed battery while pressing reset button and placed new battery and left it on wall charger for couple of hours and before doing hard reset i pressed reset button 2 to 3 times and green light round the battery came up so i tryed bootloader and it worked and insted of flashing it with pc i just loaded the img in sd card and flashed it while whole thing was on charge (i had tmob test rom before ) which i think is best way to do no hassle of losing connection or failing in half way and it works like a charm
hope this helps
and ya if you have a spare battery it dose help

New battery?
I'm a wizard user (and lots of former PDAs) looking to buy and Athena, maybe.
Has anyone tried a new, right out of the envelope, battery? these issues sound like worn out Li-Ion batteries to me. I've had them completely conk (won't take a charge at all) if I let them go completely down, and I've had them wear out and stop taking a full charge (down to maxing out at about %20, but sometimes showing %100 depending on ROM status) when I kept charging them while they're already charged.
Li-Ion batts don't sit for long periods too well, either, so if they're sitting on the shelf at the store/warehouse, they may be suffering even more than one that has been used since earlier in its childhood.
Perhaps the answer is a switched charger that stops charging when the battery (not the ROM/unit reading) gets to %100. ???
I didn't see anything like this posted. I'm terribly curious to see if anyone can resolve it.

nother AMEO dead
http://forum.xda-developers.com/showthread.php?p=1859021#post1859021

Red ring comes for a sec only try to RESET the device with Charger connected
Click to expand...
Click to collapse
same here,
i am afraid i got a dead athena too, did you guys found any solution?? i tried switching batteries. this is my first experience with a windows mobile device not powering on, in inrepairable condition.
found another member with similar problems- http://forum.xda-developers.com/showpost.php?p=1639311&postcount=24

No genius,s on here,just insults
i have read every page on the advantage x7500,being such an old phone you would thin the genius,s on here could sort it out in seconds,but all they do is insult you.i tried to update from windows 6 on radio 1.20 to michys radio 6.5
it got to 94 percent then crashed, now when i boot up i just get a black and white screen,which then turns white,if it try to reinstall advantage 6.0 the phone reets after 2 or 3 percent..will anyboby help by giving simple term advice to unbrick it? NO.will they provide links to there advice no.THEY JUST INSULT YOU AND SAY ITS IN ONE OF THE THREADS.well im a computer tech and if anybody wants there pc or laptop fixing.guess what i will return the favour with computer speak,THAT YOU CANT UNDERSTAND

WIZ don`t power up

I though my battery died so I bought new one, but it doesn`t respond also.
On friday there was problem with display and device automaticaly restarted
I opened it and something like this is not connected anywhere. I can`t see anything in service manual like that. Do you know what is it and where it suppose to be connected ?

That's a holder for the stylus.
There's a small screw that goes through it when it's in place and it holds the stylus from falling. It's very easy to place it back!

xusso said:
That's a holder for the stylus.
There's a small screw that goes through it when it's in place and it holds the stylus from falling. It's very easy to place it back!
Click to expand...
Click to collapse
Ok, thanks, so it`s not for battery so my wizard is dead definitely

It may not be your battery!
I had my wizard die in much the same manner as your's. I thought it was a gonner until I ran across a site somewhere with a whole group of people with the same problem with their wizard. I'm only guessing, but I think you let your battery run very low and the device shut down, which is alright, until you consider that it cannot charge without the operating system (Windows)
up and running! I had to cut the mini end of a usb to mini usb cable, strip the black and red wires and hold the black to the negative pole of the battery and the red to the positive pole while it was plugged into the usb port on the desktop computer for about 20-30 seconds. Then replaced the battery in the phone, booted windows and recharged with the home charger. It worked great, but now I carry a fully charged battery with me, in case it happens again and I,m out somewhere where I can't jump start the battery with the cable trick. I think this method is also mentioned somwhere on this site. Good luck and let me know if it works.......

Oh. I also though it is the problem with charging, but the night before my battery was fully loaded and in the morning the phone died without possibility to boot up. two days later I`ve buy the new battery and put into the Wiz...nothing.
I asked salesmen if it`s possible that the new battery is charged under possibility of the phone, but he said it`s definitely not. So I suspect that something happened to the hardware.
I`ve tried connecting USB directly to the battery also, before I buing new one, but it also didn`t worked for me.
Before it completely died there was several hangups on today screen and once even on the booting splash screen, with the strange situation where the radio ROM was not displayed at all :/ ??
After this several reboot sesions it has not started again.

I didn't catch the whole story from the beginning, but did you drop the Wiz? I dropped mine, and I am going through the same exact thing with the Radio not showing up. Mine only gets to the first splash screen, and enters an endless reboot loop.
If we can find a solution to this problem, I'd DEFINITELY love it. Until then, I'll still be sad.
esselite said:
Oh. I also though it is the problem with charging, but the night before my battery was fully loaded and in the morning the phone died without possibility to boot up. two days later I`ve buy the new battery and put into the Wiz...nothing.
I asked salesmen if it`s possible that the new battery is charged under possibility of the phone, but he said it`s definitely not. So I suspect that something happened to the hardware.
I`ve tried connecting USB directly to the battery also, before I buing new one, but it also didn`t worked for me.
Before it completely died there was several hangups on today screen and once even on the booting splash screen, with the strange situation where the radio ROM was not displayed at all :/ ??
After this several reboot sesions it has not started again.
Click to expand...
Click to collapse

Hi there,
As you can see I'm very new to this forum but I too have just come across this problem this morning.
My battery was fully charged yesterday and I had my alarm set to wake me up this morning but it did not go off. I checked and it was all set ok so I did a soft reboot. It hasn't come on since. A took out the battery for a while and it managed to boot up to the WM6 screen but then switched off.
Now it seems the device doesnt even switch on
IPL/SPL 2.22.002 (I think from memory)
OS 6.0xxx
Running the TNT rom not sure what version (was ebayed)

Have you plugged it in through the wall, and not the PC? Somehow mine came back to life this morning, all I did was plug it into the wall AC power WITHOUT a SIM card, and it booted like normal first try.
Madlew said:
Hi there,
As you can see I'm very new to this forum but I too have just come across this problem this morning.
My battery was fully charged yesterday and I had my alarm set to wake me up this morning but it did not go off. I checked and it was all set ok so I did a soft reboot. It hasn't come on since. A took out the battery for a while and it managed to boot up to the WM6 screen but then switched off.
Now it seems the device doesnt even switch on
IPL/SPL 2.22.002 (I think from memory)
OS 6.0xxx
Running the TNT rom not sure what version (was ebayed)
Click to expand...
Click to collapse

Orange LED flashing

The phone is switched off, plugged in the charger. Orange light ON. After a while starts to blink the orange LED.
I switch it ON and still flashes it. I suppose that something 's wrong with the battery. Is it true?
The device is 1 and a half years old. I had problems with the screen (the known NIKI issue), the mini usb port that HTC "invented", reboots etc.
There 's no scratch on the device, I was very careful in general. Never used it as my primary phone. It was a 300euro phone, not a cheap one. Now starts doing its things.
Anyway I would not recommend an HTC device to anyone. It 's an expensive phone (especially these days considering the economic crisis).
I bought a cheap 100euro Nokia and never missed a call. I 'm tired of these smart @@@@ phones.

your phone might be bricked, have you flashed it recently, or maybe your battery is gone, my sisters smart-phone did that when it was powered up with no battery inside, your battery might be dead. and to fix the other problems you could try and update the ROM to the latest official HTC WM6.1 that fixes a lot of problems in the phone

CHARGING ISSUE - shouldi be worried?

I bought a second hand HD2, however it arrived with a third-party chinese battery. I contacted the seller who apologised and said that battery was a replacement because the original didn't hold a good charge, and he would send the original through the post. The battery however was fully charged so I flashed all the neccessary files and installed NAND Android (my reason for buying it in the first place), however today - the same day it arrived - I noticed that the orange charge light was going off, usually when the phone screen went off. This necessitated plugging the USB lead back in again, and within sometimes less than a minute the same problem would occur. I have checked the battery prongs, reset the the phone, changed USB settings etc and the problem persists.
Just wondered of I should be worried...I am unable to find an identical problem to this on the forums so I'm assuming it's not a ROM issue. I am currently using the Desire port from DFT.
Would a cheap Chinese battery demonstrate this sort of problem?
The seller says he never had an issue of charging the phone.
My next resort is to flash Windows Mobile back on, but I'm at work and a bit anxious so was hoping for someone with some experience to reassure me!
All USB syncing etc works fine...it is literally just charging that's the issue.

Maybe it's your USB that's faulty. I had a faulty usb that would go on and off sometimes too. However I don't see why the battery would affect the LED light, as the battery has to be connected to the phone for it to stay on, and so the battery can't be losing it's connection with the phone randomly, so it's either your usb cord, or the port.
Word of advice, don't let your phone lose power cuz of the faulty charging. I assume you know that MAGLDR doesn't let you charge the phone while off, so a dead battery in our case, is a dead phone. Happened to me once cuz of my usb, luckily there was still a small amount of charge left after i took the battery out and placed it back in.

It's definitely not the cable as I've used an official HTC charger with it which does exactly the same thing. I've also tried with a Samsung MicroUSB charger from my Galaxy S

Maybe it's the usb port then... That's the worst case scenario because you'd have to get the whole motherboard replaced...
However if in winmo you don't experience the problems, then it was just some software problems, so try a different radio and build, and see if they work.
Edit:
Or maybe it's the LED that's faulty. (never heard of such a situation but anything is possible) >.>
Does it still charge even if the LED is not orange/on?

Thing is though I can pretty much get it to stay charging if I don't let it lock and the screen go off? Could this still be a problem with the USB port? I'm getting worried now as I don't like the hassle of sending things back through eBay. I'm wondering if the seller bought a spare battery thinking it was just a battery problem and isn't telling the whole story. Foolishly I didn't test the device with Windows Mobile, I just went straight into flashing as I had put Android on my friend's HD2 the other day in exactly the same way...his is even an ex Virgin Mobile phone like this one. Needless to say, he is having no charging issues.

Dude dont worry , the problem is the battery ! i got two chinese battery ones and both cant charge with the phone, i have to use eksternal charger Dont worry the red and orange led flashes constantly when i try to charge it
Just buy a cheap charger from ebay , and buy a oem htc hd2 battery

Hi thanks for your reply. Mine doesn't flash red and orange though: the orange light comes on as normal and the phone reports it as charging, but after a while (seems to be when the phone goes to standby most of the time) the orange light turns off and the charging symbol disappears. If I unplug and replug again the light comes back on for a period. I've not tested thoroughly but I THINK it will stay charging when I leave the phone out of standby with the screen set to stay on for 30 minutes. I really HOPE it's a battery issue but it sounds slightly different to yours as mine does at least charge to a degree. I'm worried there's a blown capacitor somewhere on the logic board that's making the phone charge malfunction but obviously there's no way of testing until I get a new battery.
It concerns me that the seller said he had no charging problems...he must have been able to charge it somehow as the battery was full when it arrived...could I have burnt something out when flashing?!

Mine do charge to about 50 % and then it stops
Im 100 % sure its the battery becouse the battery has a circuitboard inside of it, and thats often messed up considering its made cheap in china . But test it with your friends hd2 original battery You can 2 see if the wet indicatior has been activated
the " white " paper next to the battery poles should be white and not pink, alltso where the skrewholes of the phone that should allso be white just to make sure your phone is not waterdamaget

I don't think flashing could have burnt something out. Overclocking and generating a lot of heat can burn something out though.
Didn't you receive the stock battery? Why not try it with that, and if the problem stilll persists then it might not be the battery. Either way, it will help you to test out the phone with a stock battery.

I tried it again after a few hours and it charged for a fair while before the light went off again.
I don't have the original battery as the seller has yet to mail it to me.
Does anyone else think it's worth me trying out a stock Windows Mobile ROM to see if it works? Might be that Android ROMs are less forgiving of cheap batteries with dodgy circuitry..

UPDATE
Ok so I've flashed Windows Mobile onto the device and wiped Magldr. The phone now alternates between a green and an amber light on the charging indicator. Looks like Windows Mobile won't charge it at all!
Does anyone know what this means?
I've checked for water damage in the areas mentioned and there is no sign.

Well your best bet is to send it in for repairs. But I'd suggest you test the phone out first with a stock battery.

Well I Only bought the phone yesterday so I certainly won't be paying for any repairs.
Got a replacement battery today - a genuine HTC one.
Plugged in, switched on....flashing between amber and green
I have a nagging suspicion this is going to be an eBay refund nightmare.

have you checked that the pins on the phone is not bendt? pins where battery poles connect to phone

problem solved? fingers crossed
OK so as a last resort I flashed radio 2.15 to the device. Seems that this has completely fixed the problem as without even restoring the phone is now charging properly. It seems that a corrupted radio flash had affected the charge somehow....at least I hope so.
The same problem has not come back again today at all.
Might be worth throwing this solution in a problems and solutions section as I haven't found any reference to it on the net and it might fix things for others panicking over their handsets.

That's nice.
Good for you, since it's a hassle to deal with sending back the device and shizz like that.

was just searching is anyone had a similar problem like me. to the OP yours sounds like my problem.
Had these fake OEM batteries for a while now. Until recently they have been charging ang turning off in 1 1/2 minutes. put a genuine OEM battery in and the problem is gone.
My solution was OEM can charge thru phone but fakes cant, use fakes as backup and charge it thru a desktop charger. goodluck