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Over the past couple days I have noticed a problem with my connection on my advantage. Before I go any farther, this problem has only been happening in one spot..where i work. Everyday when i get to work its all fine and dandy full tmobile connection as well as "tmoible edge" when i click on my signal bar at the top of the advantage screen. Then sometime throughout the day I guess i am loseing my Tmobile data connection, and i cant seem to get it back. I try updating weather, rss feeds, and any of my 3 email accounts and get an error that says:
Cannot Connect
Dialed:
The answering modem has disconnected. To check your connection settings..blah blah, nothing has changed with my connection settings at all. Why would it work in the morning and then not half way through the day? Its usually dead until around the time i get home from work. Although some days I have kept the data connection the whole day. Its just strange to me because I have full bars of tmobile service with the edge icon at work...at home i get iffy 1-2 bars service and no trouble with the data connection....maybe this is beyond the forum, and i shoulda posted it over at Howards, but I wanted to try you guys first. Thanks for any tips or advice!
OK....now its connecting...and I didnt do anything. Is it weird that I have full bars, and trouble with the Tmobile Data(edge) connection? Its about time i bite the bullet and scrap my Tmobile contract for ATT to utilize the 3G
AT&T had many outages during that timeframe (including here in Indy). The problem has been corrected. There's a lot about this over at HoFo.
EDIT: Maybe I should learn to read. You had trouble on T-Mob, not AT&T!
yah, i do have tmobile not ATT yet, however according to engadget reports they werent having any outages from their office in las vegas, which is where im at.
Hey guys, I just wanted to see if anyone else is having a longer waiting period with the Rogers 3G network lately or if it is just me. I've been noticing that my phone has slowed down quite a bit when browsing the internet or using an application that requires data on the 3G network. My wi-fi is fine, just the 3G. It takes between 45 secs to 1 minute to retreive the information. I had called Rogers and asked them to reset or refresh or whatever they do down there, but didn't seem to help.
Now if it is just my phone, maybe it is some application that is using up the processor or data, but I don't have that many applications running in the background other than weatherbug that constantly uses data.
Any suggestions would be helpful.
Thanks
What happens if you run a speedtest? the app by Xtremelabs is good.
no issue here. i use mine on a daily basis between pickering and mississauga, and as long as i have at least 2 bars of signal strength my magic is very fast over 3g
Thanks guys for the quick response. I think I found the problem. I had called Rogers support again and they said that it is due to my sim card being a 2G one. I need to replace it with a 3G. Hopefully that will fix the problem.
Thanks
I too have been having internet/email issues since last Thursday using my Treo 750. The symbol toggles between 3G and H and usually does nothing but comes back with an error message saying something like 'cannot find this page...'. I travel between Oakville and Concord every day with the same issues. The phone worked perfectly in Brantford last night...so I don't think it's a hardware issue. The tech support guy grabbed a treo and tried and was able to connect on EDGE....not 3G.
I tried my sim card in my sons Motorola Risr and it works perfectly....on EDGE. They tech support guy said they were having issues with 3G last Thurs/Friday, so I'm wondering if whatever they did last week is affecting some older phone models (I've had mine for 1 1/2 years now). Not sure if I can (or if I want to) configure my treo to connect via EDGE instead of 3G...
Anyone having the same problem?
Very odd indeed. I got my new sim card but still doesn't fix my problem. At least I'm not the only one experiencing the same problem. As far as I know, the 3G and H symbol are he same thing according to rogers tech guy, correct me if I am wrong. I'm going to call again today to see if I come up with anything.
Just got off the phone with Tech Support again. They are sending me a new Sim Card, but from the sounds of it, that's probably not going to fix the problem. He WAS going to do a free hardware swap until he discovered the phone is out of warranty. Then it was basically "oh gee, three year contract, one year warranty...tough luck".
Yep, the G and H are the same thing. Since mine is switching back and forth, he said the phone is hunting for a signal.
When I asked why the phone worked perfectly in another city he couldn't give me a good answer. I have to go back to Brantford tonight, so I'll get a chance to repeat the experiment.
Listen folks. It has nothing to do with your SIM card, nor your phone. The reps at rogers, I for one, ASSUME it could be the sim card, but really, most of the reps cannot differentiate an incompatible SIM with a compatible one, so they send you out a new one anyways, just to get you off the phone because they really don't know what the cause is and they have no hands on the status of the networks and network problems other than what is posted in library by the actual IT department, which do not directly communicate with the centers.
To sum it up. Rogers 3G network is garbage! and that DNS issue is not isolated to the metro area, it's here too in Newfoundland. DNS resolution is extremely slow, even with OpenDNS, which means it's their switches that are garbage and most likely being bogged down. Rogers thinks they had solved the problem by throttling the 3G bandwidth to ~3Mbit and the upstream to less than 150K, (My assumption), however, that isn't working.
From my guess is that the request is sent to Rogers networks, which cache that request then caches the pages and sends it to your device, making it appear you have a fast connection.
Anyways, sometimes I find the EDGE network a lot faster..especially in the DNS resolution area.
"It has nothing to do with your SIM card, nor your phone"
My feeling exactly. It just seems a little too coincidental that everything was just fine until they had a network "issue" late last week.
So, being a mechanical guy with very little knowledge of how a these things actually work, is there a way for me force the treo750 to use the EDGE network?
Never mind, I got a hold of a guy at Rogers who seemed to know his stuff. He told me to get the latest OS from Palm and then how to go in and set it up for EDGE. We'll see how that works.
lotacus said:
Listen folks. It has nothing to do with your SIM card, nor your phone. The reps at rogers, I for one, ASSUME it could be the sim card, but really, most of the reps cannot differentiate an incompatible SIM with a compatible one, so they send you out a new one anyways, just to get you off the phone because they really don't know what the cause is and they have no hands on the status of the networks and network problems other than what is posted in library by the actual IT department, which do not directly communicate with the centers.
To sum it up. Rogers 3G network is garbage! and that DNS issue is not isolated to the metro area, it's here too in Newfoundland. DNS resolution is extremely slow, even with OpenDNS, which means it's their switches that are garbage and most likely being bogged down. Rogers thinks they had solved the problem by throttling the 3G bandwidth to ~3Mbit and the upstream to less than 150K, (My assumption), however, that isn't working.
From my guess is that the request is sent to Rogers networks, which cache that request then caches the pages and sends it to your device, making it appear you have a fast connection.
Anyways, sometimes I find the EDGE network a lot faster..especially in the DNS resolution area.
Click to expand...
Click to collapse
I love ripping on Rogers for being crap, they are, but the network is downtown Toronto is far from crap. And it is not throttled. I have had repeated speedtests reach 3900kb/s with the average around 3100kb/s. Thats not too bad considering the crap they put up with in the states on AT&T.
bcrook said:
I love ripping on Rogers for being crap, they are, but the network is downtown Toronto is far from crap. And it is not throttled. I have had repeated speedtests reach 3900kb/s with the average around 3100kb/s. Thats not too bad considering the crap they put up with in the states on AT&T.
Click to expand...
Click to collapse
True, compared to the 3G in the U.S I would agree that Rogers has an edge, 3G here in Newfoundland is still in it's infancy, well still is everywhere. We just got 3G last winter I believe.
what newfoundland has 3G?
now hell really has frozen over (ha)
Im from dildo bay
Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.
I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.
i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.
Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!
LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!
OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!
Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.
there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com
I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse
lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.
spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony
""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.
I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...
My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.
Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.
Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!
2-3 Days ago the 3G on my HD2 stopped working. Since I've added a fair number of apps and mods I spent a couple days trying to fix the problem and finally did a factory reset. Still no 3G. I upgraded the newly released upgrade, no 3g. I called T-Mobile and a rep told me that this is a problem all across the US that started several days ago that effected only HD2 phones. Further she said that it was not all HD2s, just some of them. Specifically, she said, many HD2s stopped connecting to the internet and that my problem of no 3g is probably related to it.
I came to the forum to read about others having this issue, but I can't find a thread. Is anyone having the issue the T-Mobile rep described?
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Huh?
I don't encounter a single internet problem with my HD2 though mine has custom ROM installed.
Where are you located?
I wouldn't say there is a National outage at all
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
I'm in Socal and have had not issues with data.
No problems here in Phoenix, AZ
No problems here in Salt Lake City - actually I've been having some decent speed today...
I'm in Utah and I had problems with the data connection on the 25th. It wouldn't turn on. I went through a long process with the tmobile rep, but when he told me I needed to factory reset my phone, I decided to wait until I had more time. The next day it was working again. Since then, my data has shut off several times, but I a able to turn it back on through the settings.
I haven't changed anything on my phone other then to add a couple of programs. No changes or additions within a few days of when the problem started.
I'm in NorCal with a 100% factory stock HD2 (with the newest updates.. or whatever).. my 3G is working fine (spotty as usual).
I am in Salt Lake City as well, and I always have problems connecting to the internet. What is really strange is when I woke up this morning, I was having troubles logging into windows mobile facebook. Half of my contacts had lost their pictures that are linked to the facebook account. Could this be the same thing?
Edit, I was connecting to the internet through my wifi at home. I turned it off and turned on the data connection and got 3G just fine. But it was weird because I was signed out of facebook and windows marketplace. I had to log back into those. I don't know what else might be affected. I also have 3G connection problems mainly at work. I went to a baseball game last night and couldn't connect to 3G while sitting on the grass behind the outfield. The whole baseball field is sits down in a little valley.
markerichanson said:
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Click to expand...
Click to collapse
Where did you find the autodata config?
jwperez1 said:
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
Click to expand...
Click to collapse
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Yes, thankfully I'm not the only with the same problem, another coworker of mine has the same issue as well. I reside on Miami Beach, FL and for the last two days my phone has been unable to connect to the internet at all. My icon constantly stays on 3g and never switches to H. All my apps display the error message that they were unable to connect to the internet.
At first I thought it was my radio malfunctioning, but my coworker spoke to a TMOUS rep and he told him to update his phone to the latest version, but he is still unable to connect. I decided to update mine to the latest touch-extreme version and still nothing. My phone still brinks maybe for a second or two to H but then it comes back down to 3g.
crisisinthecity said:
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Click to expand...
Click to collapse
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
jwperez1 said:
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
Click to expand...
Click to collapse
I meant I'm using the 2.10.50.26 radio version
Intermittent Data Outage on HD2
I and another friend are also experiencing the same issue here in Michigan constant up and down data connection on the HD2 I'm at the current ROM version that was released on their website actually the unit already had this version installed my unit is on only a week old during the second day of usage I contacted Tmobile a few times because of the data connection issue I finally got a rep who has an HD2 and was told it was affecting only the HD2 and some Android units I'm hoping it's not a bad chipset the only fix seems to power off then back on at some point I get my data connect back this issue does not affect my HTC PRO 2 another issue is the custom app Tmobile placed on the unit when calling 611 it pops up and displays info about your account etc.. the only problem is that it shuts down your speakerphone feature to fix this you have to soft reset the unit the Rep was aware of this issue also It seems the recent firmware upgrade does not address many issue yet. Seem like Tmobile is being to quiet with these problems. I have a few days left under the buyer’s remorse to return.
im in philadelphia pa this is the testing grounds for the hspa system and my hd2 devices jusmps between hspa and 3g depending on my enviroment havnt had any issuses with 3g but also i live a few blocks away from a tower ...
Tampa, FL - Me Too!
Problems with signal drops constantly on 2 brand new HD2's bought 1 week ago. Latest T-mobile rom and radio. I have not tried other roms/radio's yet, but will. It is very upsetting. I've tried a couple of setting configs found on some posts, but to no avail. Will be flashing roms & radios this week and see how things go from there.
New to T-mobile in my area so dunno if just coverage issue or HD2/T-mobile network connection issues. However, I live smack in downtown area where coverage is usually strong for any carrier and still have signal drops and fluctiations. Had no problems connecting to 3G in same areas with at&t. Also consistent drops around town as well on both my HD2's.
What radio are you all of you that are having good results using?
Maybe we should take a poll of what radio # people are having the most luck with?
I have had no issues here in Colorado Springs. I am still on stock firmware (2.13).
Hi all,
Wonder if you can help me as I'm beginning to lose it with this phone..
I've not had a decent connection since I bought the phone back in september. Basically a 3G signal means no connection. Nothing happens, no data. When its on the 'H' sign it works really well but it stays on H for like 10 seconds before switching back to 3G.
I've googled this problem and it seems I'm not the only one with this issue. I've changed the network settings, and even tried various radios to no avail. I have good 3G coverage in my area so there shouldn't be a problem at all. Even in central london it doesn't work. It's too unstable and virtually unusable..
Can anyone suggest any other possible solutions to this please?
Thanks
Talk to lennyuk about this
He got on well against orange and can tell you the story of what's wrong
I had this problem before! Orange just sent me a new SIM and it was all sorted !
Thanks chaps,
I've just PM'd Lenny!
alex: I'll ring them up and ask them to send me a new one if it still doesn't work. I'm sooo not looking forward to explaining to them what the issue is...haha
Ah, I had this problem, and it left me 4 months without data thanks to oranges stupidity.
Anyway a short term fix will be to dial *#*#4636#*#* and go phone options, then change your network in the drop down box to 2g only (or similar can't remember the phrase it uses)
2g still works all the time.
As for the long fix, you will need to speak to orange and demand to speak to "high tech" support they can fix it (well they did for me eventually). The problem they said was that my phone was connecting to both an old tower and a new "super tower" they orange UK are installing across the country, this confused the phone and messed up its data connection when on 3g, as it was trying to pull data from 2 towers at one time.
Orange eventually forced me onto one tower (or so they told me) and for a large part the problem was solved from there on in.
You do have to remember as well though the Hero has some 3g compatibility issues with Orange's existing network (again stupid orange), this is something that can never really be fixed.
Orange support can be very helpful if you speak to the right people, don't be afraid to tell them to put you through higher up straight away.
Hope this helps.
Thank you very much for the informative reply Lenny
I'll keep you all updated.
Just a quick update..
I had 2 weeks of stable connection up until a few days back! It had been fine ever since Orange fixed the 3g/gprs problem after it went down for everyone. Probably due to the low traffic? (see below)
So I phoned Orange yesterday and explained my problem and asked to be put through to the 'high tech' department. However, after a while being on hold, the 1st line support advisor said she'll call me back asap as the techies were busy. She called back about 20min later, just as I popped downstairs for 30 seconds! Anyway, she left a message explaining the problem. Turns out that my area has 2 masts both of which are running at full capacity, and there's not enough bandwidth for everyone, hence why my connection has been unstable. She also said that they're going to be upgrading the capacity on the 18th which should fix it.
Another thing she mentioned was that, next month when orange and tmobile merge there's going to be more masts for our phones to connect to - more coverage and bandwidth. You can sign-up to trial this on the orange website.