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In the last 3 weeks since I got my Dopod 818pro, I've spent an obscene amount of time trying to setup the MMS system. I am using T-mobile USA with the most basic voice plan (no internet or wireless plan). T mobile keeps claiming I should be able to send picture messaging with the correct settings. I have read multiple forums (including this forum everyday), going through more settings than I can remember, exhausted T mobile's technical team, and all I get is the "Unable to send message. It will remain in your inbox" message. Even the tech team from tmobile is suggesting that I have a faulty system. So before I give up and deem this unit faulty, maybe someone here can tell me what I'm doing wrong or give suggestions as to a step by step setup, I will be forever grateful. Here's what I've tried:
- I tried the whole wap.voicestream.com setting in "connections", then using the "216.155.165.50 then http://216.155.174.84/servlets/mms" as suggested by t mobile - still doesn't work.
- What I have been successful in getting is text messages, but I assume that's not even in the same category as MMS. In fact, I had someone try to send pics to me, and didn't get it at all.
So my questions are:
1) Is anyone using a port other than 9201 for MMS?
2) Is there any settings in this Asian origin phone that may interfere with it working in the US?
3) My Arcsoft MMS Composer version is 3.xx something, but I've seen other WM5 units (like the Apache) that carries a 2.xx version. Is there any incompatibility issue with 3.xx and WM5 that anyone knows of? If so, does anyone know where I can get an older version of MMS Composer? (I think even the t mobile tech people said they're only familiar with 2.xx version)
4) Which arcsoft MMS composer version does the Jamin have (I assume it should be identical to my dopod 818pro, but worth asking.
5) Should I just pay for the internet plan to see if there's an account issue, and not a software/hardware issue?
6) If the phone and txt messages are fine, should I assume it's not a hardware issue, but rather a WM5/software problem?
7) If anyone has a cab file for TMobile USA or direct me to one I'll appreciate it. (I did do a search on this, but the link directed me to a UK setting cab. file, not a US one).
8) There's an icon in the Settings/Connections screen. Other han the Connections icon, there is a GPRS Setting icon. When I click on it, it allows me to choose PAP authentication or CHAP authenication. Does anyone know which should be checked for T mobile in the US? (none of the tmobile techs know what this is).
9) Finally, has anyone been successful using a dopod 818pro (jamin for that matter), to send mms through t mobile USA. Am I alone here?
I want to thank you for any input whatsoever. I want to try everything before I send this back for exchange.
I have a JAMin on TMO USA. The ARC Soft composer version is 3.0.7.19. The JAMin is the first iMate device that has had flawless MMS operation for me. Other devices have been iffy at best. And it definitely isn't a network issue since MMS on my Treo 650 was always perfect. I guess I don't see how you can even do MMS without a data plan since you need to access the internet at the wap.voicestream.com web site. I didn't know that one could do that with just a voice plan. If that is OK then I would be sure that your MMS is using the wap connection not the GPRS connection based on internet2.voicestream.com.
Anyway below are my TMO USA GPRS/MMS Settings which work on the JAMin. If these don't work I would definitely request a new device.
Frank
T-Mobile Internet & MMS Connections Setup, Modified 10/8/05, 2/10/06 for JAMin by FM
1. Start>Settings>Connections>Connections>Tasks Tab
1a. Under first section (My ISP) add a new modem connection-> Modem Tab: "Internet GPRS"/Cellular Line (GPRS)/"internet2.voicestream.com"
1b. Under second section (My Work Network) add a new modem connection-> Modem Tab: "MMS GPRS"/Cellular Line (GPRS)/"wap.voicestream.com"
Proxy Settings Tab: Check "This network connects to the Internet"
Check "This network uses a proxy server to connect to the Internet"
Proxy Server: 216.155.165.50
Advanced: HTTP/216.155.165.50/80
WAP/216.155.165.50/9201
Secure WAP/216.155.165.50/9203
Socks/216.155.165.50/1080
1c. Advanced Tab>Select Networks: Programs that automatically connect to the Internet should connect using: "My ISP"
Programs that automatically connect to a private network should connect using: "My Work Network"
2. Messaging>MMS>MMS Configuration>Preferences Tab-> Retrieve messages immediately/Save sent messages/3 Attempts/
Original Photo Resolution
Servers Tab-> Define a new Server: T-Mobile MMS Server/Set as default
Server Name: T-Mobile MMS Server/Gateway: 216.155.165.50/Port number: 9201
Server address: http://216.155.174.84/servlets/mms/
Connect via: My Work Network
Sending size limitation: 250K
Wap Version: 1.2
Thanks so much for responding. I tried all your steps to a tee (BTW, very thorough instructions, much more so than TMo techs). Still doesn't work. My MMS composer version is 3.0.7.17 vs your 19. You don't suppose that much was upgraded b/w these versions, do you? How did you get these settings anyway? Did Tmobile send it to you, or did you set it up yourself. BTW, do you have the 19.99 plan or the 29.99 plan? I'm just trying to figure it if I should just shell out money for the internet plan just to try out the MMS capability. Damn, really don't want to send this back to Expansys.
I have had the $19.99 unlimited data plan for quite a while now and I don't know anything about the $29.99 plan. These settings are those that I have always used on PPCs such as the Torq 100, PDA2K, JAM, KJAM and now the JAMin and came from trial and error mostly with suggestions from others on here and other forums. I am sure that they are correct.
I really don't use MMS that much and since I have had so much trouble in the past with it trying to send pictures I usually just send them via email attachments using Messaging. That always works and is also free.
I really think that your problem is not having a data plan and I am surprised that the TMO techs didn't mention that. Look at the MMS connection settings - you need to access the Cellular Line (GPRS) - this is a data conection, not voice, and as I said before you need to access the wap web site on the interne for MMS. You can always try the data plan for a day or so and cancel it if it doesn't work but I think that is your problem. I would have all the GPRS settings in place and then have a TMO CSR activate the data plan. You can then test it immediately while the CSR is still on the line by running Pocket Explorer and accessing a web site. If that works then I would try MMS again.
I also hate to send stuff back so hopefully it will work with a data plan,
Frank
I think getting the internet plan is the next step before I send it back. The way the tech explained it to me about using the phone line to do MMS. He said that the setting they gave us (servelets/mms, etc) is kind of a backdoor to the GPRS. Some techs did claim they were successful setting it up the Jasjar (maybe they all neglected to note what kind of plan all these wm5 users have). Does your phone have that GPRS authentication thing? Still can't figure out what it is.
Mine is set to PAP by default. Maybe the techs are right about not needing a data plan. I have just always had one when using MMS so haven't tried it without one. I pay for each individual MMS message - $.10 each I think.
Frank
fmcgirt said:
Wap Version: 1.2
Click to expand...
Click to collapse
I did change WAP ver. from 2.0 to 1.2 to make it work.
And also make sure your MMS connects to wap.voicestream.com not internet2.voicestream.com nor internet3.voicestream.com
I have MMS working on T-mobile w/iMate XDA 2, Dopod 818, iPaq 6515, and Dopod 818 Pro.
Staroip, which T mobile plan do you have? Are you paying anything extra other than the voiceplan?
I have family plan w/ 4 lines. Currently, the line my Dopod 818 pro uses has $19.99 unlimited GPRS (which is not offered anymore). T-mobile has "Total Internet Access" for $29.99 as add-on that comes with unlimiter GPRS/Edge and HotSpot.
My old dopod 818 (aka iMate JAM) is on the line w/o any data plan add-on now but used to have $19.99 unlimited VPN plan. MMS is working fine on those device now.
Have you done the trick for SD card problem, such as not allowing ext-rom installation? Usually, there is MMS patch cab need to be installed in order for MMS to be working.
BTW, on my connection "wap.voicestream.com", I don't use proxy setting.
Is your Dopod 818 pro WWE version or TC version?
Now you're scarying me about the Jam being able to do MMS without any plans. I did do the Sd card thing, but I did launch the MMS cab file. Either way, this wasn't working even before I hard resetted and excluded the ext rom2. This is the WWE version. You think it makes a difference? Now I really have to talk to T mobile soon.
Most camera phones (not PDA) can use MMS w/o data plan.
Here is T-Mobile Wireless Data Configurator
http://tmobileus.wdsglobal.com/phon...aptchaEnabled=true&manufacturerId=41&phoneId=
W/O a data plan, your wap.voicestream.com is still open for MMS even though you cannot browse web sites.
You may find some answers there.
http://www.howardforums.com/forumdisplay.php?f=52
I think I'm going to give up now. I just sign up for the internet plan for 29.99. I was able to surf the web. But guess what, still can't do MMS. Almost hilarious. BTW, you don't think I'm doing something stupid like not composing the MMS message correctly, do you? I just launch MMS, create new, attach a picture, then hit send, right? The send address is always the 10 digit phone number, including area code, right? No country code?
The MMS send address can also be an email address - try that. If not, I don't know what else to suggest. As I told you before MS was always flaky for me on everything expect the Treo 650 and JAMin. Sometimes it would appear to work and never show up at the destination. Or take several hours to show up. Sometimes on receive a message would appear to download successfully but I could never display it. These are also problems reported by others. I always felt lucky when it did work and none of us ever knew what was wrong - not settings or network so we had to conclude that the ArcSoft MMS client must be glitchy.
Frank
OK, here's the latest update. (I'm spending way too much time on this). As a last attempt, I put my sims card into an old sony erricson T68i phone. I was able to send messages, but when I tried to download the picture, it says some error with the network. So I speculated that it may be the SIMS card afterall. I called up tmobile, and they said some of their older SIMS card may not know how to handle MMS. She suggested I go to the Tmobile store to get a new card. Went there, tmobile gave me a free new card, now I'm able to receive pic messages (which I'm pretty sure I was never able to do with the old SIMS), but I still can't send them out. The kicker is, if I pop the sims card into the t68i, I'm able to create and send messages, and the message even goes into the t68i's inbox, but I still can't download it. Then if I take the same card, put it in my dopod, now the dopod can download and view it. WTF? Should I just send it back? This is too frustrating.
For those who tried to help me, here's the latest update. After trying everything with no success, I was about to send it back to expansys, so I figured I'll try it one more time after I hard reset the device. I plugged the settings in, sent the pic... Guess what, IT WORKED. I don't have the slightest clue as to why. Don't know if the reset reconfigured the SIMS, whatever it is, it worked (even after I restored my backup (so I don't think it was a software incompatibility issue either). All I know is, now I'm ecstatic. All I need to do now is figure out what I'm going to do with picture messaging now that I have it. :shock: Again, thank you so much for those of you who tried to help. This is the greatest forum.
I've had my 4350 for a week now and love it. I had a Dash earlier and just got tired of the volume/jogger issue. I also have a wizard, to which this phone is just a huge improvement over. However, I'm having an issue getting MMS to work on the Tmobile network. I've contacted Tmobile and spoke with their level 3 techs and they weren't able to make it work either. It connects to the network, but for some reason will not actually download or upload any data! Anyone else having that problem, or is there anyone with Tmobile that actually has their MMS working? Sometimes there are disadvantages to the being the first kid on the block to get a device!
Hey i´ve got it working with the Configuration of a .cab File :
https://shop.dangaard.de/files/Qtek/Qtek.htm
Go and have a try, i don`t know if this is German only...
The tricky part is that you have to create a separate MMS dialup-settings using you mobile carrier data provided, including the Proxy settings.
Then I had to look up the instruction that went with the device and it had a screenshot of what setting had to be entered in the MMS settings. Man, I was ready to kick the s**t out this gadget trying to make it sending MMS.
I have been enjoying my HD2 for yonks now but I am plagued by a problem whereby I cannot send or received MMS messages.
I also had a problem with replying to SMS messages but this was fixed when I installed Vito SMS Chat... sent and replied to a couple of SMS's using SMS Chat then unistalled it and all is good!
Now back to my current problem.....cannot send MMS messages on Optus 3G. I spoke to Optus and was informed MMS messaging is not supported on the HD2 for at least 6 months due to some deal Telstra has with HTC?? What the!?!?!?
I have searched and searched but found nothing that helps on any forum so I am hopeful some here can assist me!?!?!
I have checked and rechecked settings and they all seem correct.
Cheers.....
PS: I have cooked my ROM to one of the scotsman's OZ Roms and love it!!
I am with TPG which use OPTUS 3G lines and i am able to send MMS without any issues at all.
All optus need to do is to activate MMS on your sim card once its activated it should work.
My sim card was already activated before i changed to the HD2 but i dont/havent had a problem yet.
PS. I would change to TPG its a hell of alot cheaper but still uses OPTUS's network (if your on a contract then i feel for you).
I am with PennyTel and they use Optus too.... their customer service is very poor but the call rates are amazing cheap!! Like 0.08c per call to the States untimed! Hard to beat that.... but the downside is poor customer service!
I will try to contact their customer service today to check that my MMS service is active!
some of the mms settings with the connections wizard are incorrect.
I have to change mine everytime I flash a new rom.
I don't have them here but if you search you can find the correct settings and fix them manually.
You could check if mms is enabled by putting the card in another phone.
Hey lakeman,
I have searched for settings and everything I find is the same as in my phone. Appreciate you providing your settings when you get the chance so I can compare....
Mmmmm....didn't think to try sim in another phone... will do this tonite as a test!
Not that it helps you much but I've been using my HD2 on Optus since I got it late last year.
I have never had problems with sending or receiving SMS or MMS...
I'm also using the default settings that are in the startup wizard after flashing
[email protected] said:
Hey lakeman,
I have searched for settings and everything I find is the same as in my phone. Appreciate you providing your settings when you get the chance so I can compare....
Mmmmm....didn't think to try sim in another phone... will do this tonite as a test!
Click to expand...
Click to collapse
ok
4 things I have found(though I use Virgin settings)
1.you sometimes have to send yourself an mms to activate it
2.for the server in connections, the connection wizard put a space between virgin and MMS
3. the port should be 9201 rather than 8070
4. the wap version should be WAP1.2.
again these are the things that I had to change to work for me
I have used some roms occasionally that worked straight up
At least this could be a starting point for you to troubleshoot
cheers
hi [email protected]
Im with Optus too.. I had issues the first few times I've received MMS.... everytime I went to download the MMS, it'd give me an error and tell me that the file doesnt exist (or something along those lines).
I tried redo-ing all the settings extra with the wizard and couldnt get it to work..
One day, I unexpectedly received an MMS and I was able to reply back with a MMS... it hasn't died on me so far -
And I didnt do anything other than flashings a different different ROM or two and different radios, so i'm guessing that's what might've fixed it.
Anyway, if you're after the actual Optus settings to compare (it seems to be different for the resellers like Virgin, etc even though they run on the same network):
Server Name: Optus MMS
IP Adress: 61.88.190.10
Port Number: 8070
Server Aaddress: http://mmsc.optus.com.au:8002/
Connect via: Optus MMS Settings
Messages Size Limit: 300kb
WAP Version:2.
All the settings above were automaticallyconfigured using the Connection WIzard.
Hope this helps! :
Thanks lakeman and bobbified,
Tried your suggestions to no avail!
I have a call in with my provider to investigate and they advised my problem is being escalated.....I hope!
I guess I'll have to wait til next week now as it is Saturday!
Cheers....
I use Tmobile. Before i bought the Touch Pro 2, i owned a Nokia Supernova. I randomly lost the ability to send and receive picture messages. Since i was planning on buying a new phone anyway, i figured the problem will just be fixed when i do that.
It has been a couple months now with my HTC and the thought had completely left my mind until this week when various MMS messages needed to be sent and received and it was not happening. I then remembered the problem and realized that a new phone has not fixed the problem.
I have googled the problem and i have found it is common, however, everyone's experience with tech support has been the same "Hard Reset the device"
1. i doubt that will fix the problem since i have flashed 2 roms since i got the phone. Energyrom with CHT. The first just being an early build than the second.
2. the ONLY "solution" that i did find, did not work for me. [http://forums.t-mobile.com/t5/T-Mobile-Touch-Pro2/Can-t-Send-MMS-messages-HELP/m-p/268108]
And so as a last resort, i have come here to ask for some help.
Other than the 21 steps found in the above link, i have also tried the "Automatically Configure Connection" option on my device.
Thank you in advance.
Been having the same problem since my Tmo usa touch pro 2 and now the problem is back on my hd2. Tmo is not doing anything about this problem and its really pissing me the hell off man.
my sms/mms work fine on my unlocked tilt, even work on my nokia 6510. OP, ahve you contacted them and let them know about the issue?
I have used what is in that link for my old htc wizard, and now tilt. Worked great. Are you using the stock ROM or custom? I might recommend running a custom ROM and/or downloading the "connection setting" wizard.
hi. i have unlocked x10 and not been able to send or receive either. hard reset nothing. checked apn settings but nothing. with o2 and was advised that my sim card was 4 years old and only 2g. aparently i need a 3g sim card and he thinks this will work. have to wait 3 days for it. but strangely my previous phone was sony satio which was also a 3g but worked fine. but this is not uncommon aparently. so hopefully new 3g sim card will work. hope this will be helpful.
I have a touch pro 2 as well and under connection there should be a seperate tmobile connect that says tmobilee mms make sure everything in there is configured correctly,
I'm on prepaid, so I'm not sure if it's the same for those on contract.
One setting I found I needed to change to get MMS to work correctly (besides the obvious), is to change the WAP Version to 1.2....
adbgmecca said:
I have a touch pro 2 as well and under connection there should be a seperate tmobile connect that says tmobilee mms make sure everything in there is configured correctly,
Click to expand...
Click to collapse
i think it would help my situation (as well as others who are looking) if you would please post your settings under the T-Mobile MMS selection. because i have no idea if it is configured correctly.
What about for imagio
I am having similar problems, I have an imago and cant find out how to get mms, everytime i send a message it gets stuck in my outbox and received messages are blank, anyone know how to fix this, also i cant find the apn screen anywhere
Did you checked if your APN settings were still ok ?
After me flashing my phone i couldnt send/recieve mms either, Checked my APN settings, and they were not configured anymore. Went to the site of Vodafone and there it said which data i had to enter.
Hi guys
Iknow, I know, it was many posts with this topic. I read everyone bu my problem is diferent, I think so.
I cannot send any MMS when my Internet connection by 2G or 3G is disabled. When I turn on this, messages are sending properly. (It doesn't work with WiFi)
I was trying MFG and setting in network profiles but this options doing shout down MFG app and system goes to Windows Main menu. I had the same problem with camera after flashing ROM (my other threat on this forum).
I don't know where is a problem. In ROM, in WP7, maybe my cell phone provider should do something. When I phoned to service support, they **** me off, said "this is problem with Windows Phone 7 and Microsoft. Please wait to uprgrade in December 2011 or later". ****, I'm very angry cause I don't like when my phone dosn't work properly.
Anybody has any sugesttions??
Step by step I'm closer to come back to HTC Desire with Android 2.2 (But I'don't want to do this all my heart). IMHO WP7 has the best GUI even iPhone has worser
OK I'm one step closer to solve the problem with MMS (I think so). I've just call to Polish LG Call Center and I heard: "This is problem with Microsoft Wiondows Pbone 7. If you want use mms you have to buy some megabytes in your packet and turn on Internet connection by 2g or 3g when you want send or recive mms". Very ****in nice Ok, there is no problem with tis mega or gigabytes cause I have a 250MB per month in Play Mobile or 1GB per month on Orange Poland. But this very unusefull. What do you think about it?
I always solved the MMS problem changing the XML configuration file via MFG or LG application (bad APN name is the cause, basically) but as you told me, it doesn't work...
maybe is just designed to send out mms this way WP7 itself? I mean, if u turn off data connection it shuts down ALL APN and leave on only phone and SMS center?
Then I cannot send or recive any mms. On message screen appear text somthing like this: "You cannot send message.Plaease try later" or I recive sms with about waiting multimedia contents. When i turn on internet connection I can manulay send mms or manually recive it
the.rider ..... the big problem is I cannot use set network settings in MFG. Maybe if I could change something in xml but i cannot I heve installed Network Setup from Market. This apps properly detect my network Orange or Play, correctly show provider number, order me restart phone and ..... stil fukin' nothing.
BTW ... Poland is very strange country. When you want buy something, everybody wants got to your ass if you buy. And when you finally buy something, every saler has you in ass and you may forget about any help, any support, any anything after sale
This is a reason why I'm looking for a help in international forums although my english is pure
In Canada, Telus does not allow any form of MMS without a data subscription. Make sure you have data on your account.
Yes I have data on my account. MMS works properly when I turn on Data Connection in Settings Menu I have another experience with many phones. No one had a problem like this. I think this is a microsoft point of view about Multimedia Messages. If you want send mms you have to buy data subscription. Business is business
kapanak said:
In Canada, Telus does not allow any form of MMS without a data subscription. Make sure you have data on your account.
Click to expand...
Click to collapse
What .xml file are you using in the MFG as I am in Canada and my provider is Rogers but i assume settings are kind of similar?
The release notes of the upcomming March update state better MMS expirience. Maybe they also fixed something...