So yes , when the battery is like 50 or something similar (or 44) some times (some times !) when i get a call (and i use my phone for bussines so this is kind of disturbing...) when call is recived phone reboots , or stays in a state in which the screen goes dark , vibrate is on (its enabled for call along with ringtone) and nothing only reset helps (using stylus)
I had official rom 6.0 (sucks but im sure everyone knows that fact) Yevg001 WM6.1 same crap , i really dont know whats wrong , but its like that since i bought it i suppose i just charge to full when i leave home and not worry, but there are days when i need to make and recive lots of calls from customers etc , and as the phone reboots there isnt any record what was the last call
Any one had this ? any suggestions , hell i'll even change rom if some one solved it that way , but i did that from 6.0 > 6.1 same
All help appreciated
i heard it is a defective battery circuit issue, i suggest you contact hp for exchange
Okay , but i've bought it in poland (well online) but i've got the recit, so this must be sent to HP,how much time can it take (i know they will give me some Toshiba G910 as replace for few days but...i would like to know some estimate from experience of any one who returned it to RMA
Thanks for the info i was wondering what is going on with my phone
My experience with hp guarantee service is excellent, they replaced my 614c bricked unit in only one week, with their pick and return service. they work with UPS saver service.
They ask me to send just the device (without battery, sd card, stylus and battery cover). Then all was as they told me it shoud be. In your case i dont know how it will be, as it is a battery issue the warranty procedures could be different.
Related
Hello everibody,
I have an annoying problem: my Qtek sometimes prevents waking up! And only a soft reset can power it on!!!
But the crappiest thing, is that the device doesn't power on when it's cold! I have tested it!!! :shock:
PLZ HELP
It's an hardware prob? It's better to send it to repair? Thx
Oh, another thing :twisted: when the device is power off (and I can't power it on) the green led is still acting like normal, it even stops when no coverage is present. If I try to call to the S100, it rings but I can't do nothing? :?
Great forum, anyway. I have solved nearly ALL of my Qtek probs.
I will add these infos:
ROM: 1.06.04 ITA
RADIO: 1.05.00
Note: I have already tried with an Hard Reset. Nothing resolved. The device simply won't power up when it's below 20° C. And I don't know why.
Your Magician seems to be a candidate for the repair shop of for an exchange. Never heard about a problem like yours
Cheers
Uff... Nobody (except me) have this prob? Can someone try this? Before sending it to repairing, I would figure this s**t out! And maybe find a valid solution...
AND: How can I do the BigStorage trick on my ITA ROM? I know how, but with the other languages... Don't want a foreign ROM only for 20+MB...
I think upgrading the ROM can't change anything, if it's an hardware problem... I want an active device in this winter, cannot reset it all the time!
Possible Solution?
Yet nobody seems to have my prob. But before sending my S100 to the pocket pc heaven, I will explain a possible scenario. I've read that cold can reduce the battery charge dramatically. So what I am thinking:
1) The unit is absolutely normal when warm.
2) When the unit is cold, is STILL normal.
3) When I shut down the unit, the LED is STILL blinking.
4) But then -what the hell- it seems CAN'T turn it to the active status.
5) The only thing that I can do is to RESET the unit. Then when I control the battery status is ALL ok: same level as before. But there isn't the missed calls of who have called me when the unit is in this state!
I think that the low temperature affects the internal battery, reducing it to zero. When the S100 is on this effect couldn't be noticed, because the external battery constantly charges the the internal one. But the charge is not provided when in standby. And so the charge in the internal battery drains... making impossible to turn on the device! But when resetting, the external battery is give power to the internal one, and the device is now fully functional as before.
According to this mess, then I only need to replace the internal battery with anything better, and the device MUST work EVEN if cold...
Now I would like to listen to others, just to convalidate this theory...
Otherwise, the device will make a good and comfortable travel to the repairing center, hoping they will send me a completely new one ( I have accidentally scrachted it one time. And another.)
Hope that you will understand my Huff-Puff post. Hope that someone will see this post.
Cheers,
MocciJ
Yet no replies...
This damn thing has taked too time, and so I'm sending the device to the centre tomorrow...
I've tried to upgrade my old qtek rom to the 1.11 of the I-mate: nothing resolved...
Is it ok to send a device with an imate rom to a qtek centre? Lemme know...
my friend has same problem, I flash radio whit 1.13, 1.12 (rom is 1.12)
I shell open it ....
Click here to read of a similar problem
As far as sending your phone back, which judging by your signature you already have, you need an official rom to be installed if you want it covered by warranty. Not sure on Qtek's policies. Have you sent it yet? What did they say about your Jam rom?
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Is there any way you can take it to another repair shop? If I had your problem, ie turning it in with a wrong ROM and being rejected, I would just reflash and drive to another city to have it fixed. They would never know the difference.
If that isn't an option in your country, I guess you will have to pay for the repair, even though it is very unfair, because a 'wrong' ROM can't be the cause of this problem
Thx for this suggestion. Currently I have an Qtek rom perfectly working. But they delivered my Qtek to French for repairing (and I am from Italy), guessing that I haven't that option.
The only thing that I can do to riesumate my warranty is to declare that that rom is OK, downloaded from an official site. The cause is that when the Qtek hasn't made upgraded roms, the imate did. In case, I will say that the problem was there EVEN before the upgrade (it did).
There is currently NO SOLUTION to this problem (it's an hardware problem, and should be repaired by the repairing center -of course-)
-----
I will report what the World Startel Communication (the repairing center) has said (transcribed from italian to english):
1)The product is in delivering phase.
2)The product resulted to be irreparable. It will delivered back.
3)The repairing service has resulted to be out of warranty. We are waiting the consumer to pay the reparation (They said they sent me the price. Currently they seemed to haven't sent nothing).
4)The product has come to our labs.
5)The requested reparation is inserted in our knowledge system.
And that is. The Qtek has delivered, considered irreparable, and when out of warranty is ok for repairing? That's something odd... Considering that I've retrieved how to reach the tracking service only by calling the operator... Now that the S100 is in their labs, they say that the prob is in their knowledge system, which I ignore what it means. Now I suppose that the product reached French before checking the warranty, and this would be to pay something around 10-20€, IF I decide to not repairing the unit...
Ok, that's all. Hoping that this winter isn't getting cold.
Cheers,
MocciJ
Ok, the S100 is in repairing again. They will send me repaired with a price of 50€.
Hope that they will explain me what happened. Otherwise, sending it seems to be the only solution avaible.
They will raise up my warranty, almost that's what I've heard.
So this can be the end of the topic...
Cheers,
MocciJ
They are sending it back, but non-repaired. No cost, but nor warranty at all. They SIMPLY deleted my warranty taking it for 2 months.
Now, what's the real mess with the warranty? Oh yes, the ROM was changed from Qtek to an Imate one, official. They find out that there's a mix between these 2 software, and that they CAN'T upgrade or downgrade it at well: is this possible? Incredible!
They "sincerely" said that changing ROM required a new motherboard, which cost the godness of 200+€... Exactly half the original S100 cost!
QTEK CUSTOMER SERVICE SUCKS! LONG TIME WAITING! NONE REGARDING OF THE CUSTOMER!
Now that my S100 is out from it's warranty, we'll return on how to resolve this TINY, LITTLE prob...
Do we have to cover our Magician with warm clothes? Just let me know your ideas...
Best Regards,
MocciJ
So this is my first post in this forum so I 'll start with some naggin .
I am a proud owner of the lg ks20 which I absolutelly love.But its buggs are killing me.
First of all there is the free memory issue.I find it quite strange that a WM6 device with 128MB ram has only about 30MB free memory left.I mean cmon Vodafone and LG,we are talking about a huge 45 MB memory hole here.Any ideas on how to get rid of that?
Second serious issue with the is the lack of proper directdraw drivers.I hate the fact that I can not run any applications (with the exception of S2U2 whick works quite well) that use directdraw.Thats a great limitation to what one can do with this phone.
The hardware is all good,big enough ram,rom etc,top class CPU but the software sucks.
I know this is mainly an HTC forum,but I also know this is the right place to talk about WM phones when hacking and software development is concerned .
So is there any possibility to get things moving and resolve some of the phones bugs?
I have a KS20 too and would like to see some of that solved, too. But I guess we have to wait for the KS20 to be more common before there will be enough attention to get someone with enough knowledge to do something about it. I hope the English version of KS20 will come out soon and that it will get more people interested in this issue.
broadcom stack
the bluetooth stack is poor the A2DP quality is so poor like a cheap headphones from the 1euro shop hmmm
I list down software not working well with ks20
1) Vito Goodwin
2) Vito SMS Chat
KS20 Thread?!?!?!
Hi all, another newbie to WinMo and and hence ofcourse the KS20.... alright... so i love my phone and everything .... things annoying me though... how do I set the phone to go into sleep as soon as the call is connected or when I receive it..... I had s2u2 installed but that applications works on its convinience... so just wanted to know if there is a way i can reconfig some .ini file or wateva....
second issue is.... when im on a call and have an incoming call is there no notification sound ??? I don't hear anything and when im done with the call i see like 13 missed calls from someone whose tryin to get in touch with me frantically.....
please help....
oh also the biggest issue .... my battery always shows 100% but then dies out well when the battery drains out.... but is not showing the actually used... any way how that can be corrected?
Wow!
wcsunny said:
Hi all, another newbie to WinMo and and hence ofcourse the KS20.... alright... so i love my phone and everything .... things annoying me though... how do I set the phone to go into sleep as soon as the call is connected or when I receive it..... I had s2u2 installed but that applications works on its convinience... so just wanted to know if there is a way i can reconfig some .ini file or wateva....
second issue is.... when im on a call and have an incoming call is there no notification sound ??? I don't hear anything and when im done with the call i see like 13 missed calls from someone whose tryin to get in touch with me frantically.....
please help....
oh also the biggest issue .... my battery always shows 100% but then dies out well when the battery drains out.... but is not showing the actually used... any way how that can be corrected?
Click to expand...
Click to collapse
Did you install some strange software? OTherwise you should send your phone back to LG.
Battery always 100% and refuses to charge
Hi All,
I am new to the LG KS20.
It was working fine for 2 weeks, and now suddenly i find the battery status always showing 100%, and it just dies after a day of usage. Even worse, is that since it shows 100% always, it does not charge. When i try connecting the charger, it says battery is full, and the green LED light glows.
Can someone please help me out in resolving this issue.
Thanks you,
Jefferey Rayan
I have exactly the same problem - the 100% issue happend from one day to the other after about two weeks of use. The phone can then only be turned on by connecting it to the charger ( ac-adapter).
Some people in other forums claim it to a damaged battery, some to the 10a-ROM-version. It does not seem to be charged according to the message on the display and the greed led, but I am now about to check out if it really doesn't charge the phone. It turned it self off after about 1 minute of use yesterday, I connected it to the charger over night - today it functions properly so far...
So maybe it's "just" a matter of a wrong display message - in this case one would have to connect it to the charger every 2 - 3 days (guess the battery status) - not a very satisfactory solution, but maybe a solution until a new ROM arrives for non-branding devices.
Battery is dead - if it always shows 100%
I also have the 100% full loaded Problem!
It enoys me
LG has big Problems with their Batteries!
When you have that problem discribed above - your battery is the faulty crap.
Hardreset doesn`t help
So send your phone to LG to get a new battery,...
I am from Austria - LG Austria is not willed to help me - because LG Austria isn`t selling the KS20
The say like **** off - it`s not our problem
So I don`t know how I get a new battery.
My German Reseller told me that LG also has problems with delivering new batteries.
So a pice of crap - with Nokia they would never tell you - you don`t get support because you bought the mobile in Germany and not in Austria,...
Can anybody help me?
Shouldn`t LG Austria have to help me with my warranty?
GreeT`s Erich
I am also from Austria, bought the branding-free version at redcoon.at - they offer 2-year warranty, so I sent it back at the end of May. They probably sent it to LG Germany and it's still sitting there. I hope that according to my descriptions they will exchange the battery, otherwise I will be really pissed off. The repair takes 4 - 6 weeks they say. So I've bought a 400 EUR phone and have to stick with my old K750i for weeks, maybe for months.
I would not recommend anyone to buy this phone. It's on the market for 8 months now, no support, no drivers, no official updates. pure sh*t.
Anyone who wants a stylish mobile should go for the new HTC Diamond.
It's really worth the extra 100 EUR.
For those who have no warranty, I would recommend to plug it to the charger every 2 - 3 days until there are batteries available to buy directly from LG. Since everybody who got it's battery exchanged seems to be happy now, this should be the solution. IT DOES RECHARGE although it shows 100% full and the green led is on. I plugged it to the charger overnight and then it worked for about 3 days of extensive use without any shutdowns. So it's just the indicator that does not work.
Good luck!
The repair takes 4 - 6 weeks they say
Click to expand...
Click to collapse
Thats why I will not send my phone to LG!
I will try to get a new Battery.
LG- Service sucks damn hard,...
Greet`s Erich
i've got a MS25 Genius (american KS20 just without 3g, wifi, and VGA cam) from VIVO here in Brazil, and my battery stay always on 99%..
My clock is bugged too, always turns to the "Praga" clock when i sincronize with ativesync..
I'll not send my phone to LG Brasil! if they suyck in Europe they will suck a pretty much more in my ****ed up contry.. i don't want to stay 2 months without my phone..
Anyone's got a solution?
thank's!
I bought a new Battery - but not original LG.
Maybe a failure - because when I charge it - my phone turns off,...
The only advantage is it was half the price
I don`t knoe if LG has fixed the new batteries - because buying an original with the fuxing problem is sick
greet`s
back to initial thread, I also have a KS20 and got some 34/37MB after soft reset with default LG app disabled...
it doesn't appear to be that much and normal...
like nstamoul said: "we have to think about this issue!"
KS20 massive destruction
Im using the KS20, And sure, Sometimes you stumble upon some buggs, But its not that bad. Best wm phone I've ever had atleast
Hello all !!
I have a problem with my Leo, seen several times on the forum, but with a little thing more.
so,
_it freeze up often (with battery drainage, full when i go to sleep and shut off when wake up)
_soft reset alone
_i must do many (and many) soft reset when it freeze up, because it freeze on start up.
_and when it's happened, the part below the battery is hot!!
i've test many rom, with task29 whenever and hard reset after flash, and on every 1st start up, freeze...
Do you know this problem?
thank you.
"edit"I also tried to remove the micro sd is the same thing.
nobody has the part below the battery hot?
is it the ram or processor? (or both lol)
if possible at all, just get a replacement while you still can.
I have the same problems more or less. More specifically it freezes randomly ONLY when using the internet (on GPRS, 3G, I havent tried it in wifi), and when it does it gets hot on the part under the battery (really, what part is there?).
Anyway, I send it to the service (couldn't get a replacement), and they checked it but they found no problems
Oh, and i have tried e v e r y t h i n g I could in order to find out why that happens. With SD, whithout SD, Stock Rom, Custom Rom, ,Different Radios, Nothing Installed, you name it, but the problem is there. I am not sure though if I can connect the problem to my SIM card, or the gsm network in my area (doubt it though since I was using my old TP2 flawlessly), but I do not have the knowledge to even guess if that could be the possible reason of the problem.
HTC will ask you to use the stock rom and try if you still get the problem , if so, then your phone might be a defective one. go to HTC and ask for a replacement.
flash stock spl and rom and go for htc ,if hard reset didnot solve these issues then it is a defective device
thank you,
my leo is SFR branded, so I must go through them and with SFR rom.
to get a replacement, it will be hardly.
i'll try on thursday, when i come back home.
thank you very much.
If you've had it more than 7 days (including the time it took to get to you if you ordered it from the SFR website) they won't give you a new one... They'll send it off to be repaired which can take up to 14 days. I know... I had to do it twice in the first month until they finally fixed my microphone problem...
to see after the repair.
thanks at all!
HI, after 2 repairs,i finally have my hd2 !!
1st time, software uptdate...so nothing
2nd time they changed the motherboard.
Test for 2 days before change the rom lol
Hi, i bought an used exec from ebay and received it right now (the seller sayed it was 100% functional) but it have some issues and i want to know if these issues can be easily fixed, if they are sofware or hardware problem... and... HOW TO FIX THEM .
So... here is:
1.: The phone doens't make any sound, (any speakers works, even when i put a headset it doesnt work). But, when i'm in a call EVERYTHING WORK, i can hear like a normal call, or with speaker normally.
2.: Some times when i turn on the phone it shut down after the "windows mobile" screen or it quikshow the today screen and shut down. So i wait and.. it turns on normally ...and some time after it shows the same issue again.
Please please, help me, i don't know what to do .
Ow, wich button should i press for TURN OFF the phone, not to hibernate...
Very thanks for your attention guys and sorry for my bad english,
Daniel.
Hi,
Weather you send back to warranty or you can have a deep read on my singature link and over there you´ll find a full guide to learn how to do hard reset or install a new ROM.
Good luck,
Thanks but i updated to a new Rom 2 times and the issue is still there and i don't have warranty anymore, the cell phone is used. Please someone help
strangely 2 of my 3 unis have had that issue.
..
it resovled itself within the first few hours. i have NO idea what causes it, i wish i could be more help lmfao
Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.
Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?
wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.
i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.
Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).