Related
My Nexus one won't turn on. I tried flashing RADIO 32.24.00.22U_4.03.00.21_2 that I downloaded from Modaco.
After it failed to install showing the error message like
"Multiple Radio images"
and a few others I try to reboot it.
when trying to reboot it there showed a picture of a android and a orangish arrow and a box.
Help...I think I bricked it.
Help?
Please?
Can you get into boot loader? Hold down the track ball, then power on, and keep holding down the track ball...
Also, try holding down the "volume down" toggle button while powering on if the track ball method doesn't work...
If both don't do anything but take you to that same screen, let it sit on that screen for a bit, say 10 minutes just in case...
If still nothing, see what happens when you plug your phone into your computer with the data cable, is it recognized? If so, can you get ADB to recognize it?
Jackasaur said:
Help?
Please?
Click to expand...
Click to collapse
can u get to the recovery image? if u can, its not bricked.
well I tried plugging it into the computer, I tried the wall charger, and nothing seems to work. The LED doesn't come on, and the button combination doesn't work. So I think it's dead for good. :C Before everything got screwed All I saw was a box and an arrow pointing at a android. Which I think meant it was unboxing. I then thought it froze so I tried to take the battery out, and after that it didn't turn on anymore. No LED, no recovery, no nothing. :C Quite sad.
Why the f are so many people intent on taking their batteries out while the phone is updating? I'm not saying that led to the bricking...but it probably didn't help.
Jackasaur said:
well I tried plugging it into the computer, I tried the wall charger, and nothing seems to work. The LED doesn't come on, and the button combination doesn't work. So I think it's dead for good. :C Before everything got screwed All I saw was a box and an arrow pointing at a android. Which I think meant it was unboxing. I then thought it froze so I tried to take the battery out, and after that it didn't turn on anymore. No LED, no recovery, no nothing. :C Quite sad.
Click to expand...
Click to collapse
This part takes a few minutes. I am not totally sure what is happening at this point but I'm assuming it's not good to remove battery during this. Mine sat on that screen for a few min and then finished.
Try to boot up with volume down button held. Then use volume arrows to choose recovery and hit power.
uansari1 said:
Why the f are so many people intent on taking their batteries out while the phone is updating? I'm not saying that led to the bricking...but it probably didn't help.
Click to expand...
Click to collapse
Everyone expects everything to be instant these days... "Uh oh! The screen isn't doing anything, it's been at least 20 seconds! I could just wait and leave it for a few minutes like all the guides say to do. Or I could take my battery out...how could that hurt, right?"
For me it took a good 3-4 minutes on the screen with the arrow and the box.
Anyways, if you can't get to the recovery then you might be buying a new N1.
ahh it took like 5 minutes for me, I have to admit I was a little worried since you dont see status bars or anything, but like said, the guides warn for this.
I cant imagine that removing the battery broke it though, he should be able to load a recovery image
I feel sad for him so bumping
Bleh. I'll just have to wait and see. I'll contact HTC.
tomsan84 said:
ahh it took like 5 minutes for me, I have to admit I was a little worried since you dont see status bars or anything, but like said, the guides warn for this.
I cant imagine that removing the battery broke it though, he should be able to load a recovery image
I feel sad for him so bumping
Click to expand...
Click to collapse
If you remove the battery during the period he did, which is when the phone is actually flashing the radio ROM, yes removing the battery can and likely did break it for him. There are 2 ways to brick an Android device, while flashing a radio ROM and while flashing an SPL...
OP, have you tried any of the button combos we have recommended? Have you tried putting your battery in the phone, then without turning it on, putting it on the charger to see if it can charge the battery at least (you said it wasn't even turning on, which is likely because you have a dead battery)... charge the battery first, then try the button combo's we recommended.
And please, when you report back, and not to sound like an ass, do so clearly and systematically (I can't tell from your posts what did or didn't happen, and whether you tried anything we suggested, nor what the current state of the phone is)... so, please use this format to make it clear to us trying to help:
Battery: Charged or Wouldn't Charge (LED will come on if it is charging)
Trackball+Power: Booted into boot loader, yay! or Went to the damn box
Volume down+Power: Booted into fast boot! or Went to the damn box
And remember, you have to hold down the button, either trackball or volume down, then press the power and keep holding down the trackball or volume down until it either goes to boot loader or it goes to the box screen... you might want to even wait for a minute on the box screen(if it goes to that) while holding down the button to make sure it can't get into boot loader...
Okay so I took the battery out, put it back in, and tried charging it. The Battery LED did not come on, so I'm guessing it's not charging.
The Trackball+Power did not work.
The Volume down+Power did not work.
I think I most likely broke it, due to the fact that I took the battery out while it was flashing the radio ROM onto the phone. I kinda did it on a impulse, which is my fault. So do you think it'd be possible if I did contact HTC they'd send me a swap, and not be able to make my phone work or turn on, and everything will go on as if I "broke" it and not unlock it or anything?
Jackasaur said:
Okay so I took the battery out, put it back in, and tried charging it. The Battery LED did not come on, so I'm guessing it's not charging.
The Trackball+Power did not work.
The Volume down+Power did not work.
I think I most likely broke it, due to the fact that I took the battery out while it was flashing the radio ROM onto the phone. I kinda did it on a impulse, which is my fault. So do you think it'd be possible if I did contact HTC they'd send me a swap, and not be able to make my phone work or turn on, and everything will go on as if I "broke" it and not unlock it or anything?
Click to expand...
Click to collapse
It sounds like you have a true brick... disruption of the radio ROM flashing causes lots of bricks, and did so for you.
It is pretty common, at least with T-Mobile with the G1, to call them up and tell them your phone asked you to update, and while updating it froze and won't turn on or charge anymore. Not sure if HTC will handle it the same as T-Mobile did, but if they do they will just send you a new unit, you send the old one back, and you are back up and running... they might ask that you send it to them first, but there is no way for them to test if it was rooted/unlock boot loader if it can't be powered on, so you should be fine.
Sweet. So I called HTC, and they said they'll repair it, but I asked for a swap instead, so I'll be getting one by either Wednesday, or Thursday. Good stuff! I'll tell you all how it goes. :] Now I am stuck with my Nokia N95. Thanks for all your help.
Did you tell them you have an unlocked bootloader?
uansari1 said:
Did you tell them you have an unlocked bootloader?
Click to expand...
Click to collapse
he doesnt have 2 tell em
lightforce said:
he doesnt have 2 tell em
Click to expand...
Click to collapse
Yeah, he doesn't have to tell them... but they don't have to cover his phone either.
If they find out it's unlocked after the fact, they can charge you to repair the phone.
How exactly will they know he unlocked the bootloader if the device cannot even properly turn on, unless htc has other methods of being able to "restore" the phone, then he should be rather ok. Am I not looking into this deeply enough? Can the phone turn on with a new battery or something? Does HTC have alternatives ways of checking?
Eclair~ said:
How exactly will they know he unlocked the bootloader if the device cannot even properly turn on, unless htc has other methods of being able to "restore" the phone, then he should be rather ok. Am I not looking into this deeply enough? Can the phone turn on with a new battery or something?
Click to expand...
Click to collapse
That's my point man.. I don't know. All they have to see is that open padlock and they can deny the claim.
On Saturday night i was txting playing beer pong having a good time.
When all of a sudden a black screen came out saying something about how it was goin to restart and reset or something like that and that all my personal info would be gone.
So i did it and once it restarted it just stayed stuck on the boot up screen.
Not thinking twice about it as i was having fun i just put it in my pocket thinking maybe its gonna take a lil longer but then i realized after awhile it was still on that same screen.
I took out the batter turned it on again same thing happened.
I gave up and decided i'd just deal with it the next morning.
Next morning comes its now like around 1-ish crazy party haha
Point is phone is dead i charge it for 30 min? i try turning on and nothing.
So then i boot up pushing both buttons figured i would do a hard reset.
Still nothing!
My friend decides to take me home so i take this time to charge my phone a lil more with his car charger and at first it was charging then out of no where it doesn't charge?
No light?
No boot up?
Nothing?
I take the battery out and back in then plug it into the charger and the light doesn't turn on but my phone just starts vibrating uncontrollably...
This freaks me out so i take the battery out and again same thing.
I took the battery out for a couple minutes then put it back in and it started charging again.
yay!
Oh btw the whole time this happened i was able to get into bootloader mode so i figured it cant be bricked and i can fix it just got to charge it.
I got home battery wasn't that charged but i plugd it in to my computer in bootloader mode hoping it would charge for a bit then i downloaded a new rom and i read it was a good idea to use task29.
Sounded like a great idea to fix my phone.
I got the Repack by ShaDrac and flashed it on my phone.
One strange thing i did notice was that usually when i flash it i see HTC then a progress bar.
This time it was just blank all black but with the progress bar i saw it go all the way to 99% and 100% on my computer it even said successful flash.
But after that it just stayed off?
No reboot ?
NOTHING!
wont charge
wont turn on
no bootloader mode
completely bricked.
im sure the battery is just dead since it wasn't that charged to begin with but i have no way of charging it!
I did a lot of googleing and found no answers i refuse to believe its bricked!
it cant be rite??
If anyone could please help me i would really appreciate it.
Ive only had my HD2 for about a week =[
Oh and it's a T-Mobile US version unlocked.
javydawg said:
On Saturday night i was txting playing beer pong having a good time.
When all of a sudden a black screen came out saying something about how it was goin to restart and reset or something like that and that all my personal info would be gone.
So i did it and once it restarted it just stayed stuck on the boot up screen.
Not thinking twice about it as i was having fun i just put it in my pocket thinking maybe its gonna take a lil longer but then i realized after awhile it was still on that same screen.
I took out the batter turned it on again same thing happened.
I gave up and decided i'd just deal with it the next morning.
Next morning comes its now like around 1-ish crazy party haha
Point is phone is dead i charge it for 30 min? i try turning on and nothing.
So then i boot up pushing both buttons figured i would do a hard reset.
Still nothing!
My friend decides to take me home so i take this time to charge my phone a lil more with his car charger and at first it was charging then out of no where it doesn't charge?
No light?
No boot up?
Nothing?
I take the battery out and back in then plug it into the charger and the light doesn't turn on but my phone just starts vibrating uncontrollably...
This freaks me out so i take the battery out and again same thing.
I took the battery out for a couple minutes then put it back in and it started charging again.
yay!
Oh btw the whole time this happened i was able to get into bootloader mode so i figured it cant be bricked and i can fix it just got to charge it.
I got home battery wasn't that charged but i plugd it in to my computer in bootloader mode hoping it would charge for a bit then i downloaded a new rom and i read it was a good idea to use task29.
Sounded like a great idea to fix my phone.
I got the Repack by ShaDrac and flashed it on my phone.
One strange thing i did notice was that usually when i flash it i see HTC then a progress bar.
This time it was just blank all black but with the progress bar i saw it go all the way to 99% and 100% on my computer it even said successful flash.
But after that it just stayed off?
No reboot ?
NOTHING!
wont charge
wont turn on
no bootloader mode
completely bricked.
im sure the battery is just dead since it wasn't that charged to begin with but i have no way of charging it!
I did a lot of googleing and found no answers i refuse to believe its bricked!
it cant be rite??
If anyone could please help me i would really appreciate it.
Ive only had my HD2 for about a week =[
Oh and it's a T-Mobile US version unlocked.
Click to expand...
Click to collapse
If you have only had it for a week then the best thing is to just take it back to wherever you bought it and ask for a direct replacement as it should still be within the time frame for that.
Sounds like you have done everything possible to bring it back, taking the battery out, hard reset. If it wont turn on, wont go into the bootloader and you cant get an activesync connection then theres not really much more you can do.
Mark.
yea i agree, dont waste time fiddling and trying to bring it back, get round the shop today.
Unfortunately thats not an option as i got it from someone else and then unlocked it since im on at&t. At most i would have to call htc and hope the manufactureres warranty can do something but i highly doubt it.
cant believe this is the end of my HD2
javydawg said:
Unfortunately thats not an option as i got it from someone else and then unlocked it since im on at&t. At most i would have to call htc and hope the manufactureres warranty can do something but i highly doubt it.
cant believe this is the end of my HD2
Click to expand...
Click to collapse
You might try taking the battery out and leaving it out for at least 24 hours. Sometimes that will reset a few things and bring the screen back on but im not guarenteeing anything. Yo uhave nothing to lose at this stage though. You could also try connecting it to your pc via activesync and see if it connects. Even if the screen isnt coming on you might still get a connection which you could use to flash a new rom.
Even getting a replacement battery off ebay very cheaply might sort it out as I have heard of batterys going funny before.
Just a few sugestions.
Mark.
all the phones should (I think) be manufacturer warrantied for the first year, so I bet htc will fix it, though you might have to pay shipping.
dig out your regions htc repair center and get in touch. so long as they can't see the hspl it should be free.(
I dont have HD2 (<--nexus one), but one thing i have noticed with all HTC phones that I've had something similar happen is when i have tired to reboot the phone by turning it off and then trying to turn back on it wont. I would take the battery out and still it will not. I would do the same with the sd card and same but what fixes it is taking the SIM out press the power button few times with no battery and then putting everything back on and it turns on. It happens in a while. Maybe not the same problem but i guess its worth a try if you haven't yet. One more thing I would try is to take the battery out, the sd card and the SIM card out and then plug your phone into the charger and wait a few mins to see if the led or screen would come on. Try the same thing by plugging it to your computer. If computer does make sound and it does detect your phone then it might just a screen related issue which might be the case since you already flash it with a different rom and nothing came on. I know you probably have tried this but you didnt say in your post but have you tried this?
1. With the device turned off, press and hold the VOLUME UP and VOLUME DOWN buttons, then briefly press the POWER button.
2. Continue pressing the VOLUME UP and VOLUME DOWN buttons until you see this message on the screen:
“This operation will delete all your personal data, and reset all settings to the manufacturer default settings. Press VolUp to restore manufacturer defaults, or press other keys to cancel.”
3. Release the VOLUME UP and VOLUME DOWN buttons.
4. Press the VOLUME UP button to perform the hard reset, or press any other button to cancel the reset.
Good luck
I agree with mskip about the 24H thing if you let the internal/backup battery die it could solve a possible brick then by reflashing
also what deanesn said about the HD phones its also true (same prob with G1 and excalibur) sometimes out off nowhere it wont turn on or its just going to give you a black screen... wierd huh!?
important things I wanna know is
what rom where you using? what radio version? what were the last app or apps you installed on your HD2?
anyways from what I've read&done ever since I joined XDA this is the best thing to do in a situation like yours
This is when you get a black screen
1 if its stuck on the boot screen try to do another hard reset
2. if you cant or nothing happeneds try to see if you can acces the bootloader screen
3. if you cant, remove the batterie for like 24H or maybe more so the internal batterie dries out (if you do that make sure that you try to estimate around 50% to 70% before removing the actual batterie for reflashing)
4. then insert the batterie and try to acces the bootloader or hard reset by pressing the key combanations dont try to see if by a miracle chance it would fix the problem (trust me at this point it wont)
5. if it actually DOES bootup find and download THE STOCK ROM FROM TMOBILE
6. HARD reset if nothing then do it agn but before it has a chance to, try to boot up
7. quickly acces the bootloader wipe your phone (task 29 for hd2) and flash the STOCK ROM (not a custom rom. I read somewhere that its always better to go with an official tmo rom)
thats it Ive try many things on my ALMOST bricked situations this are the things Ive done MAYBE IT WONT WORK FOR YOU, one time I thought my excalibur was dead until I left my phone without a batterie for like a weak then later out of nowhere it boots up only on the first tmobile splash screen and I was able to fix it
LOL even tho those steps prob dont apply to you what you can do is call HTC and tell them you have a black screen on your htc DONT TRY AND ACT all smart by telling them you have a brick and you had a custom rom and all of that cause that prob voids your warranty with HTC, from what I've read this one guy told them that his girlfriend was texting and then the phone froze and the she remove the batterie and the screen went black. And he got a replacement
also another one that I read is a guy telling them he was doing an OFFICIAL ROM UPDATE and the phone never turned back on.
hope it helps
Mark:
Thanks, and this is actually my plan lol I used to flash my old motorola rizr all the time even had to testpoint it to bring it back from a complete BRICK! but the one thing i couldnt fix was water damage haha but after a week of having the battery out some how... miraculously it came back
Deanesn:
How is the nexus one? I was gonna get a nexus one or a hd2 but the screen size ended up being the tie breaker although ever since my g1, android has had my heart haha
Ive always hated windows mobile but the hd2 was perfect!
I also agree with what u said, i have seen those symptons before.
But yea thanks on the advice.. sadly... already tried it and nothing.. =/
Tuppaacc:
Thnx thats exactly what im trying to do.
My only problem is my battery is dead and i need to charge it!
Oh i just noticed i forgot to answer ur questions Tuppaacc.
tuppaacc said:
important things I wanna know is
what rom where you using? what radio version? what were the last app or apps you installed on your HD2?
Click to expand...
Click to collapse
I was using Duttys_Leo_Sense_2.5_5.2.21898.5.0.91_2.10_Radio_2.08.50.08.2_HG_V1.7_WWE Rom.
Im not really sure what radio i was using but if i had to guess i would say 2.10 since i dont remember flashing anything else and i heard the best radio was the one the HD2 already came with.
As for the last app installed ummm.... iGo8? not sure either but in total all the apps installed where
My Phone
Marketplace
Facebook
Myspace
iGo8
Aim
Flashlight
Glympse
umm cant think of any other ones. I know i didnt install much just had flashed the rom the night before.
again sorry for skipping your question.
try
try taking sd card out and boot it work for me
Here is what you have to do after I made a mistake and "killed" my US version HD2, but it's back to service.
First of all, you have to be sure the battery has at least 50% left. If the unit is able to charge the battery, leave it charged for a couple of hours.
Second, unplug all the cables from the unit, take the battery and wait for a few seconds, then put the battery back in. Press and hold volume down button and press red (end/power) button once. If everything goes well, you should see a tri-color screen.
Third, plug in the phone and run ROM update again.
WARNING: flashing will erase your personal data.
javydawg said:
Oh i just noticed i forgot to answer ur questions Tuppaacc.
I was using Duttys_Leo_Sense_2.5_5.2.21898.5.0.91_2.10_Radio_2.08.50.08.2_HG_V1.7_WWE Rom.
Im not really sure what radio i was using but if i had to guess i would say 2.10 since i dont remember flashing anything else and i heard the best radio was the one the HD2 already came with.
As for the last app installed ummm.... iGo8? not sure either but in total all the apps installed where
My Phone
Marketplace
Facebook
Myspace
iGo8
Aim
Flashlight
Glympse
umm cant think of any other ones. I know i didnt install much just had flashed the rom the night before.
again sorry for skipping your question.
Click to expand...
Click to collapse
the thing is the phone itself wont charge the battery.
I plug it into the wall and no lights turn on to indicate its charging.
javydawg said:
the thing is the phone itself wont charge the battery.
I plug it into the wall and no lights turn on to indicate its charging.
Click to expand...
Click to collapse
You need to get a desktop charger so you can plug the battery in and make sure its fully charged. I dont think they are available from shops but you can buy them online (ebay) for around a fiver.
http://cgi.ebay.com/Desktop-Battery...&otn=8&po=LVI&ps=63&clkid=9087015918333818927
That one says for the T8585 but im pretty sure they both use exactly the same battery. You might want to check on that though.
Mark.
My goodness, that OP is a real doozie.
That's pretty wild man, although I don't have much input, other than the obvious suggestions that have already been provided for you... I will say that was a worthy read.
Yea thats pretty much my only option I will be buying that desktop charger real sooon and ill get back to the forum with my results.
Cant believe they are so cheap haha
Ive even seen one that comes with an extra OEM battery and charger for under 15 dollars!
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=230460046498
Thnx for all the help and support. =]
U have a Bricked HD2 my friend
i bought the wall charger and it charged the battery but it still wouldnt turn on or go into bootloader mode or do anything!!
=[
..
any luck with un-bricking your HD2?
Seems like OP bought a damaged phone in the first place or something, or something "happened" on the night of the party. Beer got on it, perhaps?
My phone died today and when I got home to charge it, I noticed that after pressing the sleep/power button, the screen turns off and then about a second later comes back on. It does this regardless of if it's plugged in or not. I took it into Sprint and they're going to give me a new one when they get their paws on some. Right now I'm just looking for ANY possible work around to the problem.
I've done a factory reset, added a pattern/code, and installed NO LOCK but nothing can keep the screen from coming back on after pushing the power button...
(I also had another problem with the phone, the camera has a HOT PINK tinge about 85% opacity. I can go without the camera for a few weeks until the new one gets here but any help with that is very welcome)
~ ACE
are you running a rom ?
freddyamazin said:
are you running a rom ?
Click to expand...
Click to collapse
Everything is stock.
Mine had a similar problem when I was on 2.1 I would charge the phone overnight and at some point in time the phone would turn the screen on and not turn back off. Or sometimes it would sitting on my desk and just randomly turn the screen on. After I upgraded to 2.2 it stopped. I never could figure out what was causing it to wake.
Are you using ChoiceDialer+? There is a known bug where the screen will not shut off after making a call with ChoiceDialer, though a reboot does fix it.
Note: THIS HAS NOTHING TO DO WITH A ROM UPDATE!!!
Okay... My HD2 has had Android on NAND since last year. No big problems with it, until last week, when it FROZE when I charged it (the screen was still on, but that was it...). I took out the battery and re-inserted it a number of times, and it all seemed OK...
...Until it happened again.
Only this time, it didn't turn on AT ALL. I'm no good at explaining things, so bear with me on this one:
You know how the phone has a very soft and short vibration, followed by a more intense, longer one when turning on the HD2? well, the phone only does the short and soft one, and that's about it... Nothing else...
Does anyone here know what's going on? Is there any way to fix this without returning it? If I do have to return it, is there any way I can retrieve the data on the internal memory? Will they be able to see the flashed ROM?
(Note: It's past its warranty.)
Have you tried to get into boot loader mode? Also who is your provider? Last but not least....You said it was charging and you had the screen on? I don't know about you or anyone else but when I charge my phone I make sure the screens off. It just gets hot while its charging with the screen on. If you have done this more than once it might be damaged from the heat.
mine only vibrates once when I turn it on, not sure what second one you're talking about.
hold the down arrow when you turn it on and see if you can get into the tri-color screen, you can flash WM6.5 or whatever from there.
Past its warranty?
I thought HTC gave 24 months of warranty worldwide?!
lukesan said:
Past its warranty?
I thought HTC gave 24 months of warranty worldwide?!
Click to expand...
Click to collapse
i thought that aswell
@jvillejoe:
I have tried to go into bootloader mode, yet nothing happens. My HD2 is from Telstra (I live down under in Australia). Lastly, the charge light doesn't come up if I plug it in while the screen's off, so I have to plug it in while it's on, and then I can lock it as I please. I think it's a NAND-related problem.
@orangekid:
There's an almost unfeelable, really quiet vibration about a second before the usual normal one. To hear it, just put the phone next to your ear (not necessarily the speaker) and turn it on. If that doesn't work, it might be because it only happens on a Telstra phone (I honestly have no idea). And no, it won't let me into the tri-colour screen.
@lukesan:
24 months? I always thought it was 12! Well if I do ship it in, will they be able to detect the flashed rom/illegal Android/everything else? How much jail time do I get if they do?
This isn't the first time it's happened. It's happened about 4 times before, even when it wasn't charging. It usually fixed itself when I took out and re-inserted the battery a couple of times. Are these freezes a result of an app going haywire? Does somebody know the cause!?
well are all the battery pins in place? did they not bend a bit or something?
Yea sounds more like your battery to me
XthelordinatorX said:
well are all the battery pins in place? did they not bend a bit or something?
Click to expand...
Click to collapse
No it couldn't be that... It slightly vibrates a few seconds after I re-insert the battery and then does nothing... but I did notice that the phone would make these small vibrations every once in a while if I leave the battery in, which has convinced me that the battery isn't the problem.
tarik_9812 said:
No it couldn't be that... It slightly vibrates a few seconds after I re-insert the battery and then does nothing... but I did notice that the phone would make these small vibrations every once in a while if I leave the battery in, which has convinced me that the battery isn't the problem.
Click to expand...
Click to collapse
That really sounds like a dead HD2. Them vibrations usually happens when people flash a European HD2 radio on a US.
What happens when you plug it in to your PC? Can you hear a little sound to know that the phone is connected?
Sent from my HTC Vision using XDA App
I had a similar problem (minus the soft vibration). You should try a different charge battery. If that does not help to get in boot-loader screen, I hope your phone is still under warranty.
you wouldn't go to jail? i'm sure flashing your phone voids the warranty but idk if you'd go to prison
I got my phone yesterday, and it was working for about 18 hours. All of a sudden I picked it up at work and it is no longer turning on. I tried plugging it into the charger, holding volume up + power, holding volume down plus power, but nothing worked. Has anyone else had this issue? I called Google support and they are going to send a new phone, but this doesn't give me a lot of confidence in this phone.
someone on reddit posted something similar. ended up RMA'ing the device as well. not sure what's up with this scenario - loose battery maybe?
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
Click to expand...
Click to collapse
Use a sim adapter
shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Click to collapse
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
jaidev.s said:
Use a sim adaptor
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Thanks. I ordered an adapter in the meantime just in case something happens on the next phone.
zephiK said:
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
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I'm having this issue as well. Phone worked well since Oct 29, then all of a sudden it shut down and will do nothing. I've requested a new device and Google support is telling me the phone won't ship until the 12th, when the rest of the Google Play Store orders ship. I stole my daughters phone in the mean time, but I can't wait a full week to receive the replacement as one of us will do without till it arrives. I may request a refund and buy a phone locally. Sad-- I waited a month for this phone, ordered on launch day. I shouldn't wind up in the regular queue to get the phone replaced. Poor support if you ask me.
Same thing for my N6p, picked it up and it was off. It's a brick now.
I called and was told they would ship me another, I just saw that its going to be a few days until it gets shipped out.
I transferred my Straight talk to the new nano sim, now I cant go back to my N5.
No phone for a few days.
Dang
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
deanb1234 said:
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
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I had the same problem, put the phone down on my desk and picked up a brick. Tried deanb's method out of boredom and desperation, basically, and it actually worked for me as well. I think I held my power button for about a minute and a half before it booted back up. Very weird.
same
Same thing just happened to me, thank you so much for the tip!
Lets hope it will not be a recurrent problem.
Hold Power button+volume down until it turns on....it might take a min. or more.....it happened to me
IF your guys phones turns on, I would still suggest RMA'ing it back to google. There's obviously something wrong with it, don't be lazy. You'll thank me later
My sons just did the same thing. He had 15% and put it in power save and cut the screen off and it would not come back on. Charged it for a while and then read this post. Held the power button down for around a minute and Bam. Working fine now, powering on and off as normal. Thanks alot for the info deanb1234. Still gonna get rma, bad thing he got it from Huawei not the google store and their cs is the worst i have ever seen.
Had the same thing happened. Thankfully it was within 14 days so I returned and got a new one immediately. (Got it from a carrier)
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
Wanna ask all you folks who are just sending phones back willy nilly. Are you wiping the phone of your personal data such as Google account etc? All you really have to do is just hold the power button for a while and the phone will turn on. It's not really a defect (well technically perhaps), but why not turn the phone back on and factory reset it before sending it back? Some dude in a warehouse is probably gonna turn your phone back on and he now has access to your Gmail account and God knows what else (if you don't have a screen lock). What am I missing here.
Sent from my Nexus 7 using XDA Free mobile app
I was planning to use android device manager to wipe device if I could not get it to respond. Factory wipe reset along with flashing system image is best option if possible.
systemless root may be cause in my situation . I was using older 2.62 apk. I will give it another few weeks and try new root when Jan security update is released before RMA.
biggolfer said:
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
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Do you send your phone to google anyways? or just cancel the replacement?
GMScreech said:
Do you send your phone to google anyways? or just cancel the replacement?
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No, I did not return the phone and no issues have occurred since. I suspect it was a problem due to rooting the phone. I was using a beta version of SuperSU.