Database Users

Computer reboots/BSOD when connected to USB

Hello there,
Running an O2 XDA Mini S stock ROM with ActiveSync 4.1 on a Windows 2000. Initial ActiveSync went without a hitch, with the mobile able to sync with exhange server nice and smoothly. Then later on, whenever the phone is plugged into or unplugged from the USB data cable, the computer just reboots.
Are there any known issues with this? Could it be a problem with the USB drivers on the computer or the ports themselves? The phone developed this problem whilst plugged into an externally powered hub, but plugging the phone directly into the motherboard USB ports produced the same problems.
Thanks in advance,
Andy.
EDIT: I've attached a CPUZ report of the system so you can easily see the spec of the computer.

It's possible that your phone conector are damaged and makes a cortocircuit when you connect to the cradle.
Try whitout pluging the power in the cradle, only connecting to the usb port of the computer.

darkbyte said:
It's possible that your phone conector are damaged and makes a cortocircuit when you connect to the cradle.
Try whitout pluging the power in the cradle, only connecting to the usb port of the computer.
Click to expand...
Click to collapse
That could be a possibility, but not using a cradle here, just USB Cable.

Try deleting all of the USB controllers in Device Manager then rescan to pick them up again. resolves a multitude of USB problems

wilesd said:
Try deleting all of the USB controllers in Device Manager then rescan to pick them up again. resolves a multitude of USB problems
Click to expand...
Click to collapse
Just tried that after reading your post, no dice Thanks for the help so far though

if u r using a firewall , either disable it or delete it all to gether
i had the same problem with sygate personal firewall

If you have Kaspersky AV, download the newest version on the kaspersky website! It's not a very good idea to uninstall or disable the firewall.

Thanks for all the help guys, definately gave us a few extra things to try
Just to update the thread in case anyone comes across a similar problem in the near future;
After exhausting every possible Driver reinstall/upgrade/reformat we have come to the conclusion that it's faulty hardware (USB related) on the motherboard, so will be transferring the PC out. The PC in question is a good 5 years old and it's the MD's, so he was due for an upgrade in the near future anyway

TYTN - dont connecting via cable. :(

I`ve TYTN and one day it stopped sychro via cable...
I plug cable - its starting charging but ASych stay absolutly quite (any notification any problem connecting) . Like I didnt plug cable
Ive made a Hrd reset , change cable but situation tha same .
any solution, please.

Did you reboot your pc? Did you try another USB device (USB port broken)? Did you reinstall activesync?
That's what i would try....

Try reinstall the active sync software. maybe the usb driver was corrupted
Because it can charge,so maybe the cable is OK( and the voltage is enough, some cable with too much voltage lose will not give enough current when pluged so that can not charge ) , problem should be of the software.

Besure if you have multi user environment. Only one user can use Activesync on Windows XP platform.
Do reinstall Activesync and do check the usb cable with any other computer nearby you if you are not living in desert.

I actually am having a similar problem connecting my AT&T 8525 to my computer. It charges, but won't sync. I had to start using Bluetooth in order to connect.

on the tytn go to settings -> connections -> usb to pc and untick the box

problem htc hd port usb

I have a HTC TOUCH HD, I can not connect all'Active Sync, I tried several computers but I do not recognize the smartphone anywhere. When you restart the HTC so provisional bottom line on the white seems to me not written but Serial USB, the device to a USB seems my friend, I think that is the problem, someone help me know?

First of all have you ever been able to use the USB port on your phone to sync. If yes then it is possible a setting has changed. Go to Start><Settings>Connections and USB to PC. There is a tickbox for Faster Data, Try both ticking and unticking the box. If this does not work then i would Start with uninstalling and reinstalling Active sync for XP and WMDC if you are on Vista.
If this Fails then try Hard Resetting your phone to see if this helps at all. If you have never been able to USB it i possble there is a fault on the Port. Also does the phone charge? this uses the USB and if it does not charge then you know you have a fault.

tnx
The phone is charging when the battery is not fully discharged.
If the battery is discharged only half does not load, it's something very strange.
Then I noticed that pressing Power button down and you start your phone in foil and colored ce SERIAL written while on the phone to my friend's USB ce, this could be the problem?
Before working with usb port

UP
Uppppppppppppppppppppppppp

it's very likely the USB port is damaged

[Q] I cant connect ny hd2 on my computer

Hi im new here
I got my hd2 when it first came out running winmo 6.5 now i just cant connect it to the computer tried more than 1 computer and more than one cable when i connect it only charges i receive nothing on the computer like i used to before i have tried everything in the setting usb to pc still same thing
please help me how can i connect it
and i also tried hard resetting it more than once same thing

under settings tab -----other , there will be a usb to pc button

I bet you have tried all setting changes so since you have done a hard reset and it still doesnt work, it has to be your micro USB cable. I had the exact same problem as yours and i feared that it was the micro USB port that was faulty. But then i tried a different micro USB cable and it works perfectly. Hence, it is likely to be your cable. Im not bad mouthing HTC because of the amazing work they have done, but their accesories seem to be a bit down on quality. My original micro USB cable is now frayed and almost severed, my Touch HD micro USB is also frayed and the original earpiece is now experiencing audio balance issues.

the thing is the cable that comes with the hd2 i lost it but when i was using it i could connect
but now im using nexus one cable and Nokia n900 cable to connect to the computer and it just charges like i said nothing appears

Have you tired different ports in your computer or tried reinstalling the drivers? To do that, uninstall the Activesync or Windows Mobile Device Center in your PC and reinstall it. Then try. If you still cannot connect your HD2 to the PC for USB mode, then im afraid the micro USB port in your HD2 is faulty. Try the above. Meanwhile, use the SD card method for flashing or transfer files using wi-fi or bluetooth.
Good Luck

If your HD2's USB port doesn't work you can connect to ActiveSync via bluetooth. I do that very often for a quick synchronization, and since HD2 has an Activesync profile it's easy to configure...
Anyway, check that "accept USB connections" option is selected in your pc ActiveSync configuration.

Most probably, he's facing the da** usb port breaking issue.

kawshigan said:
Have you tired different ports in your computer or tried reinstalling the drivers? To do that, uninstall the Activesync or Windows Mobile Device Center in your PC and reinstall it. Then try. If you still cannot connect your HD2 to the PC for USB mode, then im afraid the micro USB port in your HD2 is faulty. Try the above. Meanwhile, use the SD card method for flashing or transfer files using wi-fi or bluetooth.
Good Luck
Click to expand...
Click to collapse
from where can i download windows mobile device after uninstalling it?

You will find it here.

Thanks for everyone who hellped it turned out nothing was wrong with my hd2 cause i tried connecting my cousins hd2 using the cable i use it didnt work
turned out i must connect the original hd2 cable

Windows 10 HP laptop doesn't recognise the phone.

Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.
Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".
Is this falut of my charging port or of laptop? Or windows 10?
I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.

joinsudhakarreddy said:
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.
Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".
Is this falut of my charging port or of laptop? Or windows 10?
I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.
Click to expand...
Click to collapse
I've had this issue with pen drives and my USB port had an issue(short circuited).
Check these :
Try running devices troubleshooter from control panel.
If the phone is charging properly by using the same cable , it's probably an issue with the laptop.
Is it on pie?

joinsudhakarreddy said:
Guys I'm trying to connect my phone to laptop but phone doens't get recognised in the laptop. The device makes sound and so does the laptop. No pop-ups in either of devices. The phone starts to charge but no option in the notification shade to change the mode of connection though. I've tried with turning on the usb debugging too, but no help.
Laptop pups up an error message later that the "LAST USB DEVICE YOU CONNECTED MALFUNCTIONED. WINDOWS DOES NOT RECOGNISE IT".
Is this falut of my charging port or of laptop? Or windows 10?
I've tried connecting to all other ports and with different cables. My all other android devices connect though. Please help.
Click to expand...
Click to collapse
1. Enable USB Debugging in developer options
2. Download and install ASUS USB Driver from asus website like below. Search for ASUS_Android_USB_drivers_for_Windows
www+asus+com-in-Phone-ZenFone_5_A502CG-HelpDesk_Download
i am newbie, replace + with . & - with /

james11705 said:
I've had this issue with pen drives and my USB port had an issue(short circuited).
Check these :
Try running devices troubleshooter from control panel.
If the phone is charging properly by using the same cable , it's probably an issue with the laptop.
Is it on pie?
Click to expand...
Click to collapse
Sir I've tried debugging thing already and set the option to MTP. I've run troubleshooter too but windows couldn't identify and solve the problem. I'm guessing the problem is with windows 10. So I've decided to installed windows 7 in a different drive. Maybe that'll solve the problem.
Phone is running on Oreo.
Note:- I think micro usb has four pins. One among them might be a ground pin. One must be for charging and other must be to transfer data. Correct me if I'm wrong.

I had several times repairing phone with broken micro usb connector, it has 5 pin to be soldering on it. 2 for the power and 3 for data transfer. If the cable is fine for other devices then maybe the problem is not from the cable itself. I had an experience like that case before that if the notification from the pc says connected device is malfunctioned, that may caused by when u first time connected the phone to the pc, the device is disconnected when it still trying to instal the driver. When u connected the phone to pc check on the device manager, if u see "!" icon there, then theres the problem, ur phone driver not installed properly, u can try manual instal of device driver from there.

Last usb device you connected malfunctioned. Windows does not recognise it
"USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it” always appears in Windows 10 and Windows 8.
And the reasons for the issue contains:
The currently loaded USB driver has become corrupted or unstable
USB drivers need to be updated
USB drive may be entering selective suspend
USB has some damaged files or bad sectors
USB drive has not been formatted correctly
For different reasons, you need to take different measure, but you can directly format it via AOMEI Partition Assistant to solve the usb device not recognize issue.

The USB port itself was damaged. So I got replacement and now the new phone works fine with same laptop. Thanks you all for your replies.