Hi, can anyone advise as to why I lose the all sounds on an Orange Branded M3100 phone, other that Microsoft voice command 1.6 no other software has been installed! The details of the ROM are as follows
Operator Version: 14.123.1.614
ROM Version: 1.23.61.4
ROM Date: 07/13/06
Radio Version: 1.06.00.00
Protocol Version: 32.37.7010.01H
Here what happens no sound on the phone, reset the phone sound is now back, after a while, don’t know how long but the sound disappears, you get no ringing sound, menu click sounds nothing, reset the phone again and all is back, so it would suggest that it’s not a hardware failure but a software failure, how can I stop the orange branding installing itself after a cold reset in case something there is causing the problem, has anyone else came across this problem?
This is a brand new phone only received it Friday, does it need to go back?
Kind Regards
Dogo
I've recently noticed on my 8525 too, after a while it seems to just go on silent but the setting isn't changed it still set to on and no sound comes out of the phone no matter what program is used.
Phew, I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
To isolate whether this is hard or software you could try doing a full backup. Do a hard reset and let the device run for as long as it would normally take to show the problem, without any additional software. But do run wifi and power intensive applications to warm up the device - as this can cause internal connector problems.
If the problem is gone, this will tend towards a software problem although not an absolute guarantee. There are some issues that are related to both soft and hardware!! For example the screen fading to white issue can be caused by running (power intense) software that makes the device warm and that in turn causes pressure to be put on the screen.
A final thought, the speaker connection block is next to the stylus tip. There have been cases of the inserting and removing of the stylus causing the connector to become loose. This can cause intermittent sound or no sound at all. The warranty voiding fix is easy. Remove back and check connection is tight. No further dismantling needed. Ensure camera toggle arm is engaged before putting screws back in. (Rear Speaker)
The front speaker can also have issues. has spring contacts that can become slack - poor contact with m/board. There is a thread on checking this.
Mike
No Sound, not a Stylus issue
8525, ms voice dial 1.6,
HTweakC 2.0,
SBP Mobile Shell 1.0.0 build 2632.
ROM 1.34.502.1
radio 1.16.00.00
This has been happening about a week, nothing new installed. On Saturday I missed 12 calls because it was "auto-muted" nothing was on mute, just no ring sounds or anything else. I thought it might be some setting, I suspected that it didn't come back after I had set on vibrate for a meeting, so I went through everything, looks good. had to soft reset for audio to come back. Happened again Yesterday morning after being on charger, had to soft reset, happened again this morning after being on charger, had to soft reset. I'm suspicious of the charge ciruits, the phone was placed on a night-stand and I checked to make sure sound was working AFTER i plugged the charger in (i am an on-call engineer for hospitals) when I got up this AM the first thing I checked was the sound, no sound. Had to do a soft reset and sound is fine.
THIS IS VERY, VERY, VERY troubling.
i cant say that my sound has been "loose"
thefunkygibbon said:
i cant say that my sound has been "loose"
Click to expand...
Click to collapse
yep, I agree. My keyboard slider might be loose, but never had problems with the sound.
No sound - possible solutions
I too have had the no sound problem, but I also have a solution (well it seems to work for me and a few other people I know)
I have found that if I have more than about 800 sms messages on the phone (combined count across inbox, sent items, deleted etc...) my phone will decide sometimes to stop making any sounds.
Other symptoms include thew screen not going back to the background when problems are "closed" (well press the X button), sometimes not changing from portrait to landscape.
Hitting the reset key temporarily fixes the problem, but it strike again at any time...
I have seen this on both the official UK orange firmwares
As a side note, more than about 1000 sms messages and 5 unread sms messages and the phone will lock up about 10 seconds after the phone boots up. You have to be quick when the phone boots to go in to the sms inbox and delete 1 message before the phone locks up. This can be a bit tricky but i have done it a few times
from readingmany related threads, it looks like there are several causes for this issue. for me, it was definitely microsoft voice command 1.5 and 1.6. I turned off any notifications from voice command and my problem went away. no calendar voice announcements, no callerid, no bluetooth routing announcements, etc. voice command simply doesn't give up control of the audio sometimes, and it appears to occur most when it wakes up and announces something.
All I use voice command for now is voicedial. try that a while and see if you are fixed.
1.5 was worse, but 1.6 does it too.
good luck!
wes
saga continues
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
labrati said:
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
Click to expand...
Click to collapse
I have just read your last two posts. I am wondering whether you are saying you have a sound/ringer problem OR whether you mean the phone sometimes crashes and therefore does not ring (i.e. you then need a soft reset) and sometimes you discover you've missed a call but never heard it ring.
If the above is true then I think you need to look for the solutions for avoiding hangs/freezing. I can guide you to these or a search will show them. It certainly does not appear that you have any physical problem with the speaker/earpieces.
Mike
dogo said:
Phew , I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
Click to expand...
Click to collapse
Hi, I never had a sound issue untill I started usin my HT820's, but have noticed a few times lately that my device sounds arent working, (I dont mean always through to the bluetooth headset) and I just power off/on the device, I dont get that many calls, so I havent missed any, and wasnt sure if it was rom or bluetooth related for sure, but I do usually leave my bluetooth on, just not always the headsets, it also doesnt happen a whole lot.
Loose connector
I'm not sure if this will help anyone, but i was losing sound on my 8525. I had dropped my phone twice and the rear speaker connection had gotten loose so i opened it up following the directions at http://www.howardforums.com/showthread.php?t=1152710&page=1&pp=15
and now i have sound again.
Continued Issues
Mike, thanks, the issue isn't with the phone locking up at all, it's been very stable, I think I've soft-reset probably 3 times in two months.
The phone literally will stop emitting any sounds. I can still hear if I place a call and if I place that call on speaker phone it's fine. However if you call the phone, try to play an audio file, etc there is no sound that emits from the device.
It did it AGAIN today, I tested, was able to place a call and put it on speaker and called it with my other phone, the pop up screen announcing the inbound call came up and everything else on the phone worked as it should (except no ring). I then went to settings phone and hit ok (top right of screen). BAM.. sound was working on the device again, inbound calls ring, able to play audio etc.
I did note one other possible anomaly, I have my PTT mapped to initiate voice command, when trying to use this I was unable to initiate voice command. After going to phone and pressing OK, voice command started working again. W/O voice command I'm sunk, I have 500+ contacts.
I placed a call to AT&T and I'm back on the "chronic retention" list.. ughhh.. I went through 8 treo's last time. I don't want another basket of refurbs to deal with, I like WM so much better than previous interfaces.. any ideas are very, very, very welcome.
-mike
More information
This morning, the sound was gone again, but I went into settings and started playing to see what else might induce it to work again, I tried voice command again, disabled and re-enabled, that didn't work.
I then went into sounds and that didn't work, went into Today, and Buttons neither of those worked, but when I went into input (didn't do anything, just opened it and closed it) sound started working again.
Hopefully, none of you guys have a newer ROM with the loud startup animation and attempted to turn down that volume via the registry as outlined in the wiki. Unfortunately, doing that also lowers the speaker volume so I just disabled the animation instead. Phone and bluetooth sounds fine but mp3 and everything else were also lowered to a whatever level depending on the startupanimation volume you set.
update
It did it to me again yesterday, this time only going to settings phone and pressing OK would make sound come back.
Today, the phone refused to dial or emit any sound. Would not come back after soft reset (would not dial, no sound) had to do a hard-reset (removed battery). After first soft reset a windows came up to advise that mobile voice command couldn't start...
For a darn near $500.00 phone this is pretty sad. Love the phone but gee whiz...
Daily occurance
Well, it does it every single day at least once a day, and I've noticed the phone has slowed a lot, sometimes during SMS or email the cursor goes away or I have to wait 20-30 seconds for words to complete typing after I've finished. I guess I'll get my refurb next week. Perhaps go back to palm.. dunno...
possible fix?
I turned OFF the SMS message sounds and it seems to be working w/o losing sounds again! I'll let it run for a couple of days and see if this is the deal, but I now have no audio announcement for ActiveSync, POP email, SMS, or MMS. I do have audio/vib for missed calls. Anyway, it's been up and running fine all day. Good Grief.
no fix in sight
On hold with ATT right now for another phone. It did it again today at about 10AM. Strange, it may be time sequential, but it didn't do it at all yesterday.. it was great to have the phone ring.
In between testing Karmba and Schaps ROMs on my Trinity I realized that it was not ringing any more. Income calls get through, I can see the pop un in the screen but no audible ring. Music and every other audible notification is working fine.Last night I flashed back to Karmba a7.2 elias, and it started ringing, but this morning problem was there again. Any idea? Will be that soft or hard problem?
No ring
I have the same problem. I cannot get my phone to ring. I what WM6.1 and when you try and change the ring, it will revert back to "Ring-WindowsMob" and you can not exit the screen by hitting the "OK" button or the "OK" on the screen. Any help would be great.
Scott
I just have the same problem after a couple of moths using Faman 4.0 with no mayor issues, it stopped ringing, all other sounds or music are ok.
I had the same problem, because tha wma file format was associated to another player and not to the standard player...
http://www.freewarepocketpc.net/ppc-download-pmclean-v1-06.html
The Notification bug in Windows Mobile 2003 / WM 5.0 that causes slowdowns and alarm problems, i have resolved my problem with pmclean .
See also in main menu "Tools > Automatic Start"
sorry for my bad english,i'm italian people
Happened on my Xperia
I lost the incoming rings and the ability to change ringtone when I associated wma files with mortplayer.
I unchecked it in mortplayers settings and now everything is fine again.
Thanks speederi.
guys, it might be a 3rd party software that causes the issue. Did you guys install any other softwares that relates to audio before the problem occurs?
Like myself, i installed SRS WOW (and might did something wrong to it) - sounds were ok but after i turn off the device and wake it up, sounds are gone - actually it still plays, but very2 soft and you can hardly hear (even if i set the vol on max).
Doing an uninstall doesn't help at all. Luckily i had backup (using SPB) before installation, so i just restore back those data and got everything working back as normal.
Maybe more info would help for the rest to troubleshoots?
Hope someone can help....
In Settings -> Sounds and Notifications, I have set the sound for Screen taps to loud and the volume of ringing tone is set to full and on....
After couple of hours, I lost any sound while tapping the screen and can't hear if some one rings me....
It happened yesterday, all worked when I rebooted the mobile.
Today it happened again, but when I rebooted the mobile, the sound came back and now after few hours it is same situation....
I even check the Setting -> Sounds and Notificatons -> Notifications -> Ring type -> Ring
Does anybody know why it is happening..
Ringer problem
I have the same problem too, when I set to ring and vibrate the ringer cuts off. I have now disabled the vibration function but the ringer volume still fluctuates between high and low, or even disappears completely. Any ideas? Apart from this (major) issue, I love the phone...
Just came abouit tis same issue. My ringer seems to fuctuate from low to high and high to low
I've had the complete loss of sound once, reboot helped.
i'm having the same issue!
after going in standby, the phone wakes up but does not ring or play sound anymore (even if you receive a call or a text message).
if you answer to a call, you cannot hear anything in the earpiece and also the microphone doesn't work.
if you soft or hard reset the device, it will work again at the beginning, but the issue will be back in a few minutes.
i verified that if you launch windows media player (or other app that plays audio) when the device has become "silent", will initially result in no sound, then - after few seconds - will make the phone restart (just the phone component, not the xperia) and the sound starts working again.
some times i got also a gwes error, which has made the xperia unresponsive to the touch screen.
btw, i'm very displeased since this device is brand new and was given me by the repair center to replace my xperia (I left it charging battery all night and on the morning was dead...)
I think I'll take it back to the repair center and ask for another replacement...
if you have ms voice command, that could be the cause of your ringer fluctuation.
I had these issues with cooked roms but not the official roms though. recommended using latest official roms with all junks removed.
I have got several very annoying device hangs during incoming call without visible reason. Today I take notice that each time before it I used FM radio. So I play a little with it and now can present reproducible scenario (firmware 1.48, tested on 3 different devices):
- connect headset, switch on FM radio, lock the screen
- disconnect headset, wait 1 minute until FM auto shutdown (screen should be locked all this time)
- after answering next incoming call - no sound, ticking connection time, interface slowly dying
After manual application closing no problems occur.
I have the same problem, but also after I used the FM radio and call the phone freezes and can handle only with soft reset. Problem does not occur every time, but always after when used FM Radio.
(firmware 1.43)
Key moment - locked screen during FM auto shutdown. Manual exit allows to bypass the problem.
Thank you for the informations. I suspected FM Radio was the cause of the problem but I was not sure yet.
Does this freezing occur in a stock HD2? Is HTC aware of this problem?
HI
I've experienced the same. I was using the headset and listening to music played on Windows Media Player, and a call came through. The call received 100%, and after call had ended the phone crashed restarting the music. I had the phone tethered to USB to boost battery charge. Had to hard reset device as it was no longer responding to anything.
Thanx
I believe this is the problem I have.
My phone freece 14s in a cal coming in.
I remember now that this probably always happenes when the FM radio is on, and an incomming call comes.
Maybe I unplug the headset, maybe I dont. Will test both scenarios. But everytime, I have no sound from the person that calls me, and after 14s, the phone freece totaly. Only display on/off works (hardbutton).
Batt out is the only sollution.
zeroSIXzero said:
I believe this is the problem I have.
My phone freece 14s in a cal coming in.
I remember now that this probably always happenes when the FM radio is on, and an incomming call comes.
Maybe I unplug the headset, maybe I dont. Will test both scenarios. But everytime, I have no sound from the person that calls me, and after 14s, the phone freece totaly. Only display on/off works (hardbutton).
Batt out is the only sollution.
Click to expand...
Click to collapse
i have the same issue exactly....is this a ROM problem or a hardware problem?
i have 1.66 spanish official rom
thanks
HD2 hangs during incoming call
I have this problem of the phone hanging on an incoming call, cant hear anything but the call connects. I have upgraded to the latest rom on the HTC website WWE. And I did not even turn the radio on.
I am in Hong Kong. I have the problem of HD2 hang after playing the music or FM radio. Then I changed the official rom to energy , but the same problem encountered, even I changed various of screen lock. These few days, I started to suspect the FM radio and found some scenario of HD2 hang are the same as yours.
maxibeginner said:
I have got several very annoying device hangs during incoming call without visible reason. Today I take notice that each time before it I used FM radio. So I play a little with it and now can present reproducible scenario (firmware 1.48, tested on 3 different devices):
- connect headset, switch on FM radio, lock the screen
- disconnect headset, wait 1 minute until FM auto shutdown (screen should be locked all this time)
- after answering next incoming call - no sound, ticking connection time, interface slowly dying
After manual application closing no problems occur.
Click to expand...
Click to collapse
Yes, I got it........ It is a 1min time boom after disconnect the earphone when listening the FM radio. To activate it, u must turn off the screen during count down.
Hello everyone,
It's been 4 weeks now since I own the HD2. It's quite a beast, I love it. Except there seems to be an issue with my device when it comes to sound (anything: mp3, youtube, ringtones, alarms, even the sound played when you take a photo): it crashes. No matter what I do, no matter when (idle or in use), it makes it crash.
I did the test and couldn't have the phone being used with sound in the same session for more than 4 hours in a row, or it would crash. Sometimes, after a fresh reboot, the first incoming message, leading the phone to play a ringtone to tell me I got a new message, would make the phone crash. Instantly (sound wouldn't play at time, or just the first half-second would play and then nothing or infinite replay of the first 0.5 sec of the sound - quite annoying btw).
So I move to vibration only. And tada! No more crashes. The phone has been up for more than 160 hours now and it never crashed. I used 20MB of my data connection, sent 55 SMS, received tons of emails (like over 200), used the phone functionality for about 150 minutes and everything works fine. Took countless amount of photos and everything just works.
BUT! I miss the sound! I want it. I can't use the phone as an alarm when I'm on a business trip! I can't hear a ringtone when the phone is left on the kitchen table and I'm in the living room (vibrate does the work when the phone is in my pocket or when I'm in a meeting, which doesn't happen a lot).
How can I know if the issue is hardware or software related? Is there something I could install to trace a crash and see what is going wrong? Sometimes, I can use the phone with sound for a couple of hours and other times the very first sound would make it crash. How can I fix this without have to return my phone (bought it in China, wish I could get a replacement but now I'm back in Montreal/Canada).
is your phone branded? where did you buy it?
LG
Similar problem
I have a similar problem. My HTC HD2 crashes when i turn the volume to max.
I have tried uninstalling the SRS WOW application but i does not help.
When booting into Froyo Android v2.2 it doesn't crash but the sound is distant somehow. I can listen to mp3 songs but the vocals will often disappear.
I bought the phone with 3 in Sweden.
Flashed with Kumars custom rom.
Please help!
Solution for sound problem in Android
Guys
Here is the solution. In Windows Phone before pressing ClrCad & Haret disable 2 options.
Start Menu---> Setting--->Sound&Notifications-----> Disable last 2 options [Screen Tap and Hardware button.
Now press Clrcad+Haret or boot Android by any shortcut/App -
Check sound it will be never crash-
Enjoy
Reply if positive results