dropped phone, no video - XPERIA X1 General

Ok, dropped my X1 this morning and now no video...screen backlight comes on and touch still works (held down power key until I hear the beep and then hunted on the screen until I found the button). Any ideas for a DIY repair? Live in Barbados at the moment so service is going to be a bit difficult!

u mean the phone is still responding etc just that the screen is a blank?

Yes, thats right, backlight on and can receive calls with hardware buttons or make calls using voice dialing but nothing on the screen at all. Going to try going into bootloader, but since this happened after a fall I imagine it is hardware related!

Maybe it's the communication cables!
are the other buttons working (Xperia Panel, OK, answer & Reject calls)?
if not then there is a good probability that the LCD is fine but the problem is with the connectors or wires.
but keep one thing in mind, prepare for the worst, hope for the best.
sorry for your loss

99%possibility is the cable connection problem

does the rainbow colors still appear if u hold the power / vol down?

No, boot loader screen doesn't show. Has to be a loose cable as you guys say as all buttons etc. work.
Anyways, even though I bought in the UK I can send to USA (closer) for service. Support phone call was very good, no hold time and very helpfull person. Called the number on our special support card and you get straight to X1 support. Hopefully they don't figure out I dropped it, but even so the repair has to be less than a new phone.
Guess it fell just the right/wrong way as has fallen before with no harm.

how high and how hard was the drop. just curious to see what kind of beating the x1 can take compared to other phones.
my guess that its not as durable as other phones during a drop because its made of some heavy metal. plastic phones when drop seems to abosorb the impact better.

It won't be as durable as many other phones because it has so many features (many thing to get broken), a slide-out keyboard and more metal parts.
This case though, I think it's just unlucky, as nothing else got broken, it was probably just a cable that wasn't fitted 100% properly.

Well, fell from my hand at about chest height onto ceramic tile, and think it landed on upper-right-back corner. Have a small crack in the plastic where it comes to a triangle below the volume keys. Battery flew out but that's normal. It's a heavy phone for its size so think it hits pretty hard. Mine certainly did!
c_legaspi said:
how high and how hard was the drop. just curious to see what kind of beating the x1 can take compared to other phones.
my guess that its not as durable as other phones during a drop because its made of some heavy metal. plastic phones when drop seems to abosorb the impact better.
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Click to collapse

i had an unfortunate drop.. from my hand to the hard edge of an escalator.. phone is working but the corner silver lining cracked !

Related

Design fault with the Legend alu housing/casing!

In my humble opinion, there is a major design "fault" with the aluminum casing used and it's pretty severe one at that. For me, this makes me think about taking the phone back and getting a refund (yes I can, even after I've used ut).This is the sort of thing Apple would never allow. Now I'm NO Apple fanboy, rather a HTC/Android Phanboy, so hold those horses......
But, ever notice the sharp edge surrounding the top of the HTC? It's quite annoying and prob would get slightly painful in longer conversations.
Now, all they would have to do, was to try the phone and they would notice. It would only take slightly more beveling of the edge. Try holding the phone the wrong way, spreaker to your ear. THAT'S the way an edge should feel against your ear. It's like there's nothing there!
the edge is noticeable and yes it is a annoying but its easy to cope with just dont press it hard against your ear and your fine. What i hate more is the low calling volume in noisy environments its impossible to phone anyone and then the edge does hurt when you try to press the speaker against your ear
jjs87 said:
the edge is noticeable and yes it is a annoying but its easy to cope with just dont press it hard against your ear and your fine. What i hate more is the low calling volume in noisy environments its impossible to phone anyone and then the edge does hurt when you try to press the speaker against your ear
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Thing is, it shouldn't be like this. It would have been easy to notice this pre-production and it would have been easy to fix. Small things like this ruin a GREAT phone......that and those damn lost wifi signals!
No one mentioned it for a month, so it can't be that bad. Maybe your ear is not compatible with the phone
Perhaps it depends on how you hold your phone to your ear.
The edge doesn't bother me at all.
I totally agree.. its defenetly a sharp edge against the ear.. the phone must be angled differend than my ond magic to be comfortable to "use as a phone" :/
after reading this post i check my legend but this "problem" is non existing. Even when i rubb my finger on the edge there is little to no "sharpness". For me its move along people nothing to see.
Jarune said:
after reading this post i check my legend but this "problem" is non existing. Even when i rubb my finger on the edge there is little to no "sharpness". For me its move along people nothing to see.
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Hmmm, I just had a 1hr long phone call and the Legend is noticable uncomfortable to use. The "edge" I'm talking about rests on my ear and it's not painfull, it's just "there" and very annoying. You will naturally move your phone around when you talk and this edge I'm talking about and this makes it even worse.
I pulled out my old Hero and this has a rounded edge (as does the iPhone and EVERY other phone out there) and you can't even notice it when you hold it up to your ear. I'm a nitpicker and I always find small flaws in things I like very much. But I'm considering this is supposed to be a GREAT phone, it should have benn rounded off.
Edge: The edge I'm talking about is the result of a 90 degree angle on the metal where the aluminum has been cnc'd. Once again, hold your phone the other way round and it is MUCH more comfortable to hold against your head, but MUCH worse to use as a phone...
Sebastian768 said:
In my humble opinion, there is a major design "fault" with the aluminum casing used and it's pretty severe one at that. For me, this makes me think about taking the phone back and getting a refund (yes I can, even after I've used ut).This is the sort of thing Apple would never allow. Now I'm NO Apple fanboy, rather a HTC/Android Phanboy, so hold those horses......
But, ever notice the sharp edge surrounding the top of the HTC? It's quite annoying and prob would get slightly painful in longer conversations.
Now, all they would have to do, was to try the phone and they would notice. It would only take slightly more beveling of the edge. Try holding the phone the wrong way, spreaker to your ear. THAT'S the way an edge should feel against your ear. It's like there's nothing there!
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Click to collapse
I don't find this an issue at all
the iphone button used to really hurt my chin though
its more healthy for there to be an air gap between the phone and your face in any event
I would also strongly suggest the 1 hour calls you use a bluetooth headset. Its bound to be unhealthy otherwise
My tip to avoid this : stick the screen to your ear instead of the edge.
You can hear as well, but the contact is much smoother with the flat surface.
faulty design
Sebastian768 said:
But, ever notice the sharp edge surrounding the top of the HTC? It's quite annoying and prob would get slightly painful in longer conversations.
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Click to collapse
Try the handsfree-set that came along.
I't s better for your brains too! ;-)

adhesive loosening on HD2?

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thats how mine is but in the bottom. not a big deal but i did feel it
several people reported the same thing before. screen not flush all the way around. there's no adhesive, the screen slides out of the outer sleeve if you remove the screws in back.
Oh...
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mine does it on the bottom.
it feels like there is a slight gap in between the bottom bezel and the screen.
It's not a problem at all, but it sure is annoying at times.
On the left side of my HD2 the screen is easier to push in at the top and bottom, but it takes a lot of pressure to make it "squeak".
If I had a cosmetic issue, you can bet I would be on a waiting list to get a replacement. The looks on these phones are nearly as important as the performance, IMHO.
oh i deff agree, @op, if you only just got it id be trying to take it back.
Same on mine at the bottom - just barely - if you slightly press between the usb and headphone jack you hear a slight (guess it sounds like) a click and you feel it slightly move. When the usb jack is plugged in it stops Some play and I don't think its worth returning - also don't think it will get worse. Case materials should have been a little more rigid. Think if you get a hard shell case or aluminum skin - when they become available you won't notice it. Talking to other guys with the HTC branded Euro version their build quality is a bit better. Think its pretty much the same with all HTC stuff - their branded models (TYTN TYTN II etc.) were build better than the AT&T versions - they also cost a lot more because they aren't subsidized.
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.
stim141 said:
Personally feel the HD2 of all the MS phones with the exception of the HTC TYTN I is the most solid. The Fuze which I just got rid of was probably the worst. The case was ok but the front keypad was pure junk - out of the box the thing felt like it was going to break and it never sat "square" in its opening. The USB ports on all of them were really weak and were super loose out of the box. The slide out keyboards always loosened up and had too much play.
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For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...
I dropped my phone while working out at the gym.
I was on the treadmill, and dropped the phone from my hand to the treadmill belt, then it flew out (i was running pretty fast at speed 7) and ended up hitting the wall behind me. Well, I freaked out and ran over to check on the phone.
Even though I had NO protection, the phone was perfectly fine. Only a tiny scratch that's barely visible on the top left bezel, and everything was fine.
I really was surprised at the sturdiness of the phone.
Snarksneeze said:
For me, the Touch Pro 2 has top honors when it comes to "feeling" solid. My sister dropped it the other day and cracked the bevel, with a large triangle missing near the volume rocker and three other cracks on the bottom, top and opposite side.
I am encouraging her to return it and claim the insurance, but since there is no change in the quality of the phone's operation, she wants to keep it.
Again, for me, the TP2 seems more solid than the HD2, but the HD2 is very well-built compared to other phones. I am so paranoid about even putting my phone down on a hard surface, due to the sharp edges of the camera mount and the light metal case.
I will be installing my new invisibleSHEILD as soon as sirphunkee and I can make the time to meet somewhere clean (I have a 2yo at home ). I imagine my paranoia will drop a bit then...
Click to expand...
Click to collapse
My TP2 fell out of my hand in a parking lot, the thing didn't hit hard, but it left a small scratch on the screen (it was visible, but wasn't too obvious) and then some nicks at the corners of the device. It did look used. I returned it to T-Mo (I was still within 14-day remorse period) and used the money I got back to get an HD2 instead (for some reason I didn't qualify for either the full or the 11 month upgrade price, only 50 bucks discount... now that I think about it, I should have gotten it at full price, also, the day after it arrived (ordered online) T-Mo came out with the 2 for 1 smartphone, but alas, a new line was needed and I had no use for it).
I've dropped my HD2 at least 4 times since and there's not a nick on it. I figure the glass screen helps (as opposed to the TP2's plastic), even if it's a finger print magnet. I also have no problems with the screen or bezel being uneven, even after dropping it, nor have I had any single of the problems people complain about, so, go figure, I got the perfect production HD2.
Whew.... OK. Soooo glad to hear this isnt only my device. Mines is on the bottom. I also dont see it getting any worst and its so minor right now its probably not worth the hassle of returning. I tend to keep the gel case on it anyway..
thrashingdeth said:
thats how mine is but in the bottom. not a big deal but i did feel it
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x2 same as mines.
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I had an issue with mine creaking, on the bottom. Mainly when I was pressing the start key, or back. Got a replacement and it seems better. For a phone seriously delayed I don't get how the quality is so terrible.
my first hd2 the camera lens started to rattle tmobile replaced it
Tm5078 said:
my first hd2 the camera lens started to rattle tmobile replaced it
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Click to collapse
Was it the camera lens or the casing around the camera?
After watching the tear-down video I could see how the camera casing could be improperly installed and loosen after a bit of handling, but I thought the lens was pretty solid...
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JWang158 said:
Seriously, this phone is turning out to be pretty half baked.
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I disagree. Not sure if I got lucky or not, but my phone is in perfect condition despite being a month old and spending most of that time in my back pocket.
I've sat on it countless times, dropped it from my hand to the floor twice and dropped it from the car holder to the console in my vehicle so many times I can't count.
The only problem I have is with the SMS freeze, and I've solved 90% of that by keeping my inbox clean. If I have the money for a class 6 microSD card, I'd bet on having solved the other 10% of my problems.
Since upgrading my radio, I don't have any problems with dropped calls, missing texts, loss of 3G or any of the other popular issues that seem to be plaguing the new owners.
Since bad news always travels faster and wider than good news, one simply can't infer from the issues being discussed here that they are the norm. I would suspect a very small percentage of the HD2 owners frequent the forums here, and of those another small percentage are having hardware issues.
I've been through a few of these new phone releases here in the past and from my experience I would say that this is pretty normal for the first few months of a phone's release. In another month or so there will be a firmware upgrade to fix the freezing and icon switching, then a lot of the issues will switch from hardware to software. Soon after that, I expect everyone will be clamoring for the release of a Windows Phone 7 ROM, followed a few months later by a newer, faster phone that everyone will be switching to. A cycle, vicious but almost predictable.

Loose feeling buttons on the HD2 (Does your phone have this too?)

On the front of the HD2, on the panel for the buttons, the panel is well how do I say this, loose. Not to the point where its faulty, but enough to annoy me. I went today and returned my HD2 for a new one which still had this problem. Really its just a small movement but i was wondering if all devices are like this.
Waiting for your reply's,
Regards, Shatterv2.
Sorry mine are fine !
Wondering if the T-Mobile man will be mad if i go back tomorrow, after i just returned it
my buttons are 'loose' too
shak7i said:
my buttons are 'loose' too
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Click to collapse
In a serious tone, er?
yeah mine are quite loose alo, but im tempted to throw mine at the wall soon and claim on my insurance lol
Hehe
I'm wondering if this is annoying enough to actually make me go back tomorrow.
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
conantroutman said:
Mine are loose too, have been since day one. Volume buttons feel flimsy too.
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The reason why I began this thread was mainly to see If it's worth it to go back, UN-HSPL2 my phone again repack it all and return it for a new one. Seeing as others have the same problems I may not
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
conantroutman said:
I think its the case with a lot of phones.......
mine havent got any looser in the 7 months I've had it, its only around 1mm worth of movement, if that puts your mind at rest any.........
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Dosent hurt . Better than my old HD2 where the panel actually squeaked on the back button. Things like this that make me envy the buttons on the EVO and the Nexus. Damn you HTC
My front panel buttons don't even budge. Same for my volume button.
Weird?
Seems like some devices were damaged during shipping or something. I guess it bugs me to have a device worth 500-600 dollars and then have a loose panel on the front. Ill give it a week and i might go back to T-Mobile and make sure i get a good one
I thought that is how the buttons were. It's one long piece of plastic inserted between the glass screen. It can't be metal cause it might scratch the sides or something. The buttons on my HD2 has a small wiggle to it, but I've never seen anything otherwise. (with those type of buttons)
The HD2 is a quality device. After checking the volume buttons and the quality of the case, it just seems to me that that's the best those buttons can be at this time period. What do you guys think?
Month and a half of use - all are very tight/firm. Do get from time to time a little sticking noise on the power button but that seems to be fading. They should have been individual buttons instead of the single strip and have mechanical keys that were made of metal. Mine is the US version TMobile. Very solid phone. No complains so far and compared to my previous phones - TYTN I / TYTN II, Fuze this one seems to be built the best. No flex - super solid. The only thing that seems to be better built is the iPhone. Their latest version 4 seems super solid although I'd never buy it.
The buttons on my device are a bit loose too. Not when you simply press it but when you actually try to move them a bit. Anyway I can't be more descriptive LoL.
Nothing very annoying, I guess it's like the other poster said, a bit of plastic inserted between the screen. I had my doubts when I first got it (given that my Rhodium's buttons couldn't been more tight), but I can live with that. Like I said, not very irritating. The volume buttons though are very tight!

Important: Squeaky Z1 Compacts

Hello,
I've been struggling with a squeaky / creaky chassi or backplate for a while now. I've been replacing this device 2 times already, and I've been having the issue on all of the devices and I feel like there is some serious construction flaw as all of these devices are of different batches and manufacturing dates.
The squeaky noise occurs when pressing at the top left corner around the edges, and when pressign at the lower right corner. The issue occurs mostly where the h/w buttons are located, and around the MicroUSB port.
I would like to know if anyone else is having these kinds of issues as it's very annoying and I'm quite sure that the device ain't waterproof at this state.
No squeaky sounds on my phone in places you've mentioned. I remember I've once pressed the phone in some way and I heard the squeaky sound but it was one time and I can't repeat this behavior. In today life there is no problem - it's the most solid phone I've ever had.
Devstaff is annoyed because he does press it all the time and hear it.
Try stop doing that Devstaff and you won't notice it. All phones have that somewhere if you press it really hard.
Or Xperia z Compact isen't a phone with high build quality.
So you're saying if you squeeze it by force and it makes some noise it's a construction flaw? Anyway I don't notice anything, however I also don't often randomly press on my phone. So even if my phone had this 'flaw' you're describing I wouldn't care.
My device is definitely waterproof.
devstaff said:
Hello,
I've been struggling with a squeaky / creaky chassi or backplate for a while now. I've been replacing this device 2 times already, and I've been having the issue on all of the devices and I feel like there is some serious construction flaw as all of these devices are of different batches and manufacturing dates.
The squeaky noise occurs when pressing at the top left corner around the edges, and when pressign at the lower right corner. The issue occurs mostly where the h/w buttons are located, and around the MicroUSB port.
I would like to know if anyone else is having these kinds of issues as it's very annoying and I'm quite sure that the device ain't waterproof at this state.
Click to expand...
Click to collapse
I have this. But only in the middle of left side of the phone. i dont have to press it that hard to get it. I think the 3M tape that hold the screen is not that good.
its annoyying because that is one of the resons that i wont put my phone in water. I dont know if its sealed when its making squeezy sound, and im sure we not the only ones.
i have this on the bottom of the screen
Mine is perfect. I don't have any of those issues.
@devstaff
I am sorry to hear that you are dissatisfied with all 3 units you have owned.
Maybe it is a better idea to get a poll running at the top of the first page, so that you can see the general picture more easily.
I have lime UK, probably first batch of production since I bought it on launch (even though bought in uk, fw says otherwise, but still..).
I can report no problem on my Z1C. Holding or pushing won' make any noises. Waterproof confirmed last week, because now hot enough to go to the pool.
As a test, I was squeezing it hard (hard enough for my 1.5 yrs old daughter to cry if I was to do the same on her arm). I can hear something VERY small, like a tacky sound, as if double-sided tape was being pressed down, but you would need to be in a silent room at night to hear it.
Yesterday I pulled my case off pressing the upper right corner of the phone. I noticed that when the screen is on and i press there, that the corner of the screen begins to deform like when you press on a monitor screen. My z1c makes some squeaky noices too when you press on the corners
mine squeaks but is waterproof
I've had my z1 compact just under 2 months. I submerged it in ice water for about 5 seconds to show off to friends about a week after purchase.
I've replaced my plastic back cover with the glass one from the japanese s02-f. Haven't submerged it since but it's had the pressure of a shower head running warm/hot water on it for a few seconds and no problems.
I've never noticed the squeak before I deliberately checked for it. I've applied pressure in alternate corners before to see the amount of flex and there has always been some. I still consider this a premium built device (apart from the plastic back). Personally I don't think that squeak is an indication of a faulty unit. I'm surprised you were able to exchange it twice for that.
Same problems...
Send from my Z1C using tapatalk
The issue seem's to be related to the small plastic frame, as if I look closely in the microusb jack it moves when I presses down on it.
No sounds coming from my phone.. solid device.
Mine squeaks if it's warm (battery temp 35c+), as that's roughly the temp the adhesive that holds the back on start to 'melt'
Initially my phone was solid but yesterday when I pressed the phones back i also faced this issue.. I think this issue is common after 1 or 2 months moderate usage..
Sent from my Xperia Z1 Compact (D5503)
no such sounds as of now on my phone its only under a month old though
Ok, this phone is really slightly disappointing for me. One month of usage and I have these sounds by merely holding it sometimes. Maybe choosing it over z3c due to design was a bad idea
valgusk said:
Ok, this phone is really slightly disappointing for me. One month of usage and I have these sounds by merely holding it sometimes. Maybe choosing it over z3c due to design was a bad idea
Click to expand...
Click to collapse
I would say Yes, Z3C is a much better phone and I'm extremely glad that the store granted me a Z3C as replacement.
Hello!
Same thing with mine Z1C. After a month it started. I tried it in water and it's ok but that sound makes it less valuable. Some cheap chineese phones have better build quality than Z1C which is still expensive.
hi. i've had my z1 compact for almost a year now and i've had squeaky sounds since day 1. i can vouch for it's "waterproofness" though. i never had a problem after submerging it to water(pool, sea, river, lake, sink, etc). so i'm confident my device is waterproof. using magnetic dock to charge sure helped keep it that way. it's a tad bit on the expensive side but hey, i can still take shots underwater and make phone calls in rain.
one issue though, i still have flash bleed since i haven't replaced my back cover yet. and the getto ink mod looks bad so i keep flash off for now.

Home button durability.. lets talk..

So, like many, i have jumped on the S6 bandwagon, and am rather enjoying it so far (so much so that i haven't even bothered with bootloader or root yet). And while over the few days so far the glass is great (i would hope so.. sheesh), i have noticed some scratches already on the home button. Now, being that no phone will ever stay perfect, i accept that wear and tear will happen, but i was surprised to see it this early.
Certainly, i am happy enough with the phone (non scratched glass, good battery life (with bloat disabled), etc), but am curious to see if i am alone in this, or others have the same issue.
And more to that - will the scratches become a problem for the fingerprint reader (something i do enjoy using, and would like to keep doing so)? Perhaps some voices of experience can bring some wizdom..
Divine_Madcat said:
So, like many, i have jumped on the S6 bandwagon, and am rather enjoying it so far (so much so that i haven't even bothered with bootloader or root yet). And while over the few days so far the glass is great (i would hope so.. sheesh), i have noticed some scratches already on the home button. Now, being that no phone will ever stay perfect, i accept that wear and tear will happen, but i was surprised to see it this early.
Certainly, i am happy enough with the phone (non scratched glass, good battery life (with bloat disabled), etc), but am curious to see if i am alone in this, or others have the same issue.
And more to that - will the scratches become a problem for the fingerprint reader (something i do enjoy using, and would like to keep doing so)? Perhaps some voices of experience can bring some wizdom..
Click to expand...
Click to collapse
Mine had scratches right out of the box and I scratched it further thinking there is a protective film over it since it looked like it had one. Its definitely a concern in the long run though I was able to get rid of the scratches by using toothpaste. My home button also wobbles a bit vertically and if I tap it gently in the left corner, it creates a clicky noise. The biggest concern for me right now is the pink tint on my s6's screen on the bottom half and left side. I can exchange but may end up getting the same/worse unit since most of the people who faced this issue ended up getting worse/similar units.
Will the finger print scanner stop working after many scratches is something we can only guess at the moment.
What's it made of?
The home button had the same vulnerability on the Note 4 and Note Edge, but it never affected the fingerprint reader. Micro scratches galore, but nothing too glaring and didn't affect the functionality.
Well, i certainly will agree right now, what i see is micro, and has had no impact on the scanning (4 fingers registered, no issue at all). I am a little disappointed that with the excellent build otherwise exhibited, something people will use most may be the most prone to scratches; but i also accept that that sensor may not work with more durable materials.
Still, a little more reassuring that the Note 4 is similar and should be ok..
I've noticed some minor scratches too on my home button. I'm not sure whether they were there out of the box as I didn't think to look closely at the time.
I imagine you could take a cheap plastic/PET type screen protector and cut out an oval shape and put it on the button. I'm not sure whether that would change the fingerprint recognition or not since I don't know how those scanners work. It would be easy to test though even before trying to cut the shape out.
Divine_Madcat said:
So, like many, i have jumped on the S6 bandwagon, and am rather enjoying it so far (so much so that i haven't even bothered with bootloader or root yet). And while over the few days so far the glass is great (i would hope so.. sheesh), i have noticed some scratches already on the home button. Now, being that no phone will ever stay perfect, i accept that wear and tear will happen, but i was surprised to see it this early.
Certainly, i am happy enough with the phone (non scratched glass, good battery life (with bloat disabled), etc), but am curious to see if i am alone in this, or others have the same issue.
And more to that - will the scratches become a problem for the fingerprint reader (something i do enjoy using, and would like to keep doing so)? Perhaps some voices of experience can bring some wizdom..
Click to expand...
Click to collapse
any chance the micro scratches were there out of the box? i've had mine since April 1st and don't see any scratches...yet.
mrvirginia said:
any chance the micro scratches were there out of the box? i've had mine since April 1st and don't see any scratches...yet.
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Click to collapse
Actually, yes, it is quite possible, as i noted them just about the second day i had it, and was shocked to see them. I may not have the smoothest thumbs, but the scratches went all the way across, which is also odd.
So far, no real issues, but it was surprising to see (part of me wrongly assumed the button was also glass).
Divine_Madcat said:
Actually, yes, it is quite possible, as i noted them just about the second day i had it, and was shocked to see them. I may not have the smoothest thumbs, but the scratches went all the way across, which is also odd.
So far, no real issues, but it was surprising to see (part of me wrongly assumed the button was also glass).
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Click to collapse
honestly it should be glass. guess they're still working on premium quality 100%
it may be more likely that they were there out of box. i've tried scratching mine with my nail and no dice.
they have some assembly line and packing kinks to work out clearly. my device thankfully came unscathed but the plastic wrap that covered the phone looked like someone had pulled it back on with their finger/nail - there were 3 little indentions on it.
So, i hope its not related, but i have had my phone now fail to read my fingerprint a few times, and pop up a notice saying there was a failure, and if it keeps happening, reboot the phone. A reboot (or even manual unlock) seems to work, but i am hoping its not a sign of things to come...
No micro-scratches here yet....
I've confessions to make: I'm obsessed with physical buttons wearing off! The first app I installed is "pie control", which is something I really got accustomed to and find more practical than using home button and recent button, incidentally this saves a lot of click on the home button. I've been using for a while even an accessibility feature that let you wake up the phone by waving in front of it, to be honest I don't use much this one. Then again I use Nova Launcher and I set up a shortcut to lock the phone double tapping the display. I know I'm way overcaring about this, on the other hand I just dismissed my old S3 that was still practically perfect even after almost 3 years of usage.
Divine_Madcat said:
So, i hope its not related, but i have had my phone now fail to read my fingerprint a few times, and pop up a notice saying there was a failure, and if it keeps happening, reboot the phone. A reboot (or even manual unlock) seems to work, but i am hoping its not a sign of things to come...
Click to expand...
Click to collapse
Let me recommend you something what I personally did after finding micro scratches right out of the box. Use an ear bud (used to clean ear) and a very small amount of toothpaste. Apply a little paste on the bud and gently rub the home button for a min or so. Once done, wipe it from a damp cloth and also taking out bits an pieces of the paste that may have got around the gaps.
I was completely able to remove micro scratches doing the above and hope it helps you too. People have also used the above method to clean their camera lenses with great effect. Look out for a thread under the Xperia Z3 compact page where people complaint of having scratches on their camera lens after using the phone for a while.
Note - Dont rub too hard on the home button. It wont harm but will take away the gloss from the button leaving it looking matte.
CafeKampuchia said:
What's it made of?
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The button is actually metal, but the substrate for the sensor (on top) is of a type of polymer film- like plastic? I'll post a source link when I get a chance. Thx
See link:
It's definitely not durable
https://techpolarity.wordpress.com
I'll give it a try tonight the toothpaste and the q-tips .... hope it works... i'll try to be as gentle as possible and go up from there ... thanks for the info man. Same problem here. Came, I believe scratched from the box, had a scratch on it from the first day and it went up from there. Dunno what is wrong with samsung they always have to screw up somehow.
Hawkeye1103 said:
I'll give it a try tonight the toothpaste and the q-tips .... hope it works... i'll try to be as gentle as possible and go up from there ... thanks for the info man. Same problem here. Came, I believe scratched from the box, had a scratch on it from the first day and it went up from there. Dunno what is wrong with samsung they always have to screw up somehow.
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Yeah... I do believe they messed up this time.
https://techpolarity.wordpress.com
They decided to use a non-durable substrate. The above article explains why. Good luck!
Lucidd33 said:
Yeah... I do believe they messed up this time.
https://techpolarity.wordpress.com
They decided to use a non-durable substrate. The above article explains why. Good luck!
Click to expand...
Click to collapse
This is just conjecture. While it may very well be true, the author doesn't give any evidence or references to back this claim. For all we know, Samsung may have chosen plastic simply because it was cheaper.
when the iPhone 5S was launched, a few people expressed concerns that the sort of CMOS scanner they were using tends to deteriorate over time. This, thankfully, hasn't proven to be the case; however I think that this deterioration is mitigated by an exceptionally strong sapphire glass coating on the 5S's home button - and now on the 6 and 6 Plus.
I have concerns for the durability of the S6 home button too - not for the scratches (which mine also exhibited after only 6 days of careful use), but for the likelihood of the sensor itself wearing out over time, as they are supposedly prone to doing. If Samsung have indeed skimped on the protection this home button requires for long-term durability then people will be in for a nasty shock further down the line when they can no longer use the fingerprint recognition, or when it deteriorates to the point of being useless. For those who recommend using toothpaste to clean the scratches out, I would suggest that this is a terrible idea - clearly scratches are going to reappear anyway, and taking some of the already weedy protection away from the fingerprint scanner with a micro abrasive surely can't be a good idea.
I'm really happy with the S6 but the home button is a big concern for me. I simply don't think it's as high quality as the ones Apple use. My 6 day old S6 has been exchanged by the store for a new device as the home button not only rattled but didn't work at all on the left side unless it was pressed with a degree of weight. My replacement still jiggles a tiny but but is at least better.
To me this is a bigger issue than 'Sensorgate', which is just a load of rubbish as far as I'm concerned.
leoni1980 said:
when the iPhone 5S was launched, a few people expressed concerns that the sort of CMOS scanner they were using tends to deteriorate over time. This, thankfully, hasn't proven to be the case; however I think that this deterioration is mitigated by an exceptionally strong sapphire glass coating on the 5S's home button - and now on the 6 and 6 Plus.
I have concerns for the durability of the S6 home button too - not for the scratches (which mine also exhibited after only 6 days of careful use), but for the likelihood of the sensor itself wearing out over time, as they are supposedly prone to doing. If Samsung have indeed skimped on the protection this home button requires for long-term durability then people will be in for a nasty shock further down the line when they can no longer use the fingerprint recognition, or when it deteriorates to the point of being useless. For those who recommend using toothpaste to clean the scratches out, I would suggest that this is a terrible idea - clearly scratches are going to reappear anyway, and taking some of the already weedy protection away from the fingerprint scanner with a micro abrasive surely can't be a good idea.
I'm really happy with the S6 but the home button is a big concern for me. I simply don't think it's as high quality as the ones Apple use. My 6 day old S6 has been exchanged by the store for a new device as the home button not only rattled but didn't work at all on the left side unless it was pressed with a degree of weight. My replacement still jiggles a tiny but but is at least better.
To me this is a bigger issue than 'Sensorgate', which is just a load of rubbish as far as I'm concerned.
Click to expand...
Click to collapse
You do make some really good points… When you returned your phone for exchange, was it a big pain in the ass? Did they hint that they do an exception for you?
I've just become very wary about returns, exchanges because I've been screwed before on exchanges and being stuck with a mediocre device.
Anyways, I am very surprised that not too many complaints about the sensor has come up on the web searches so far.
I could demonstrate that the home button wouldn't work on the left side unless I pressed it hard. They were able to replicate it themselves so it wasn't too much of an issue. I struggle to deal with high street stores in matters of poor quality control though as they tend to take the stance of 'I can't see anything...it's not really an issue to me'. One thing I miss when I move away from Apple products - not to sound like a fanboy - is that I feel I can trust that they will rectify any little annoyances I have.
One thing I feel confident in saying with absolute certainty is that the home button on the Galaxy S6 is not even close to the quality of Touch ID. It works, and it works well; but the feel it gives when you click it, the overall travel and the cheap plastic feel is a giveaway. Samsung are nearly up to iPhone standards with this device in terms of quality control but this button is its Achilles heel - they kind of cheaped out.

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