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Hi,
im not sure if this happens to every unit or even every network operators; I have used two units in the past 5 months and have noticed on both units that after I soft reset and the unit is booted up, the first couple of calls that i either make or receive when im travelling either by bus train or car, the calls become robotic, and similar to loss of signal (even though the phone tells me it has full signal) eventually the call is disconnected automatically. This also happens on the next call; however on the third or more call (or until the unit is softresetted again) the calls on the phone become stable and perfect...
im running on DTAC network in Thailand
This is really getting to me and Im thinking the O2 is having trouble solving this problem as I have noticed this flaw since the 200511xxROM-Radio041 (i think) all upto this current 200604xxROM-Radio049. i am going to try out the 6828 and see if its any better.
Thanks in advance for any feebacks
Hi Nutdhanai
I dont have an atom but knows the lossy network issues. I have an Gigabyte g-smart and have some problems connecting to gsm service, sometimes loss signal. No problems in call yet, but yes the other 2 mentioned.
When we buy an upcoming device, the OS are unfinished, like an preproduciont unit or similar. We need to stay seated on for the engineers rom updates...
Good luck, we'll have good devices.-.. or I hope so...
hi there!
also in thailand, using the rw 6828 and i recogize what you are talking about except that i have this instability all the time with DTAC. I cannot move between 2 cells without dropping a call. I have not tried another SIM of Truemove or AIS though, it might be better. Waiting for a ROM upgrade cause whatever the issue with the provider is my Motorola Razor v3 does ok on DTAC. So it must be the PDA, SLIGHTLY SIMILAR ISSUES with the 6365 before. Keep us posted on your experiences!
Kostas
Hello,
First of all, my name is Stephen Hoogendijk. Im new to the forums, i signed up because i have a problem with my phone and i was hoping to get an answer here.
The problem is as follows:
Often i dont have any reception, when another phone does, the problem started a few days ago and i dont know what the problem is. SOmetimes i do have reception, and another moment i dont. And te problems mostly occurs when im home or near my home. When im at school or work, i dont seem to have this problem. When i dont have reception, i cant call, cant sms and cannot be called.
Sometimes my phone tells me that i have reception, but i still can't call.
Can anyone tell me how i can try to fix this problem?
Greetings, Stephen
Looks like your HOME has bad coverage!
Even though other phones seem to pick up a signal, it does not really mean they do! I have a bad coverage at home too and sometimes my Hermes shows NO SERVICE. A Sony Ericsson 710i shows good reception but as soon as I try to place a call I either have a bad connection or it drops the call. This tells me that my SE 710i's network status indication does not work properly!
thats pretty strange because the problem occured three days ago...
My dual is strangely working from almost a week now. He didn't receive any call during a few minutes and then receive the sms from Orange telling i've missed some call. Form time to time I also can't phone or suddenly can phone again. Half an hour with Orange support when we try almost all that's possible on line dut that didn't help, and that's wronger and wronger alllong the day.
So It's now send by Orange to HTC and I'm waiting.
Did you heard somethings like that? Is it a Dual Known problem? or an Orange room problem?
Any answer welcome....
The Icon on the top said that the reception is good (three vertical lines)
and the sim card work well on other phone (tested on a Nokia and a Touch)
New HTC Dual received today.
The new one's working well untill I add some softwares.
The Niki again began to receiving call from time to time, call from the Nki still working.
The problem began after updating Norton security and adding s2u2.
Didn't really know which one is causing the problem, both are working well on a touch.
The only difference between my Touch and my dual is that the dual had am Orange room. Did you have information about that?
More trying.....
After a week of working, today, the problem of call receiving began again and is worse and worse along the day finishing with no call receiving and no calling from the niki possible. It didn't recognise any provider (at the beginning of the day, it find Orange and I can phone but not receive any call, all are going to my voice box.
I hard reset again the Niki, and install my last working backup with no more result than a non working phone but only a pda.
Carefully installing again quite all my software after a hard reset and the phone is working now perfectly.
The only think I found different from the last try is the small pop up who open when clicking on the icons on the top (connection, sound...). The pop up has desappear when the Niki's not working. The problem is that I didn't know which software is causing the problem.....
Any idea?
The problem is also only at work..... So may be, something in the surounding seems to have an effect on the Dual reception. Strange as Iphones, Touchs or Nokias seems to have no reception problem in the same room.
Ive also have the same problem, but ive solved it by disabling 3G and just going with GSM on "band" selection.
Can you see your network signal bar having one line only then this is the solution for you. Just activate 3G on sites with good signal.
Thanks for the advice, will try.
As my working place is near some IRM machines (working in an Hospital), Is it possible than my problem arise when all machine are working at the same time?
As the hospital is big, I think than almost one is working when I'm at work, but as the problem arise from time to time, not regulary, it look like something affect the NIKI reception and perhaps only the 3G. To confirm that, I left from time to time the connection when I walk just along the place where all IRM machines are.
Anybody can confirm that?
muzikfreakah said:
Ive also have the same problem, but ive solved it by disabling 3G and just going with GSM on "band" selection.
Click to expand...
Click to collapse
I've try To select GSM only and it works well.
muzikfreakah said:
Can you see your network signal bar having one line only then this is the solution for you. Just activate 3G on sites with good signal.
Click to expand...
Click to collapse
The signal is almost very good even when calling and receiving calls is not possible.
So, it seems that magnetic fields created by IRM machines can affect 3G+.
If the problem is due for example by the size of the walls, then 3G+ will never work at this place nor the GSM.
Just talk yesterday with an Orange Tech.
The UMTS antennas in the surrounding are at the same place than the GSM antennas, so my office had the best theorical coverage possible in the town.
The UMTS waves be affected by electromagnetic devices in the surrounding explaining why call can from time to time be directly rejected to the answering machine even the connection icon on my Nike is always with three lines and didn't change. It explain also that, when the phone card is inserted in other phone without UMTS, it works without any problem.
So thank again to muzikfreakah for giving me the solution. However UMTS seems to be not a very useful add.....
Is there any utility to switch automaticaly from an auto search to a maual search on a time base? Will be useful for me.
Hi i had the same problem, and found that it was the new S2U2(Newer then 0.98), that messed it up.
Im using 0.98 at the moment, and it works fine.
Anything newer than 0.98, hangs any incomming calls.
The one calling can often hear up to 10 rings, and my phone rings half a tone, when the caller hangsup, so theres no time to answer the call.
Thanks for your advice muuu, but in my case, the problem appear only from time to time at my office. So the theory involving electromagnetic fog seems the best. UMTS work fine when I'm outside work or at home and never miss a call.
However, when at work, I'm only sure with GSM to receive or make call. Seems to depend of the use of IRM (just near one of the bigest IRM machines concentration in Europe with some still under development).
S2U2 is working perfectly even with the latest version if I respect the no 3G at work and switch it back when not working.
Hope this may help somebody in the futur
Thanks I had the same problem so removed S2U2.
After talking with IRM experts, it seems that I'm rigth..... IRM interfer with 3G and Wifi and not with GSM
Switching to diamond a few month ago and never had such problem with the diamond!
Nike seems to be the only phone affected and mine after stop working during holiday's was changed by Orange for the second time. Seems to work well now for my wife, I've not tried again at work.
Hi, I have unlocked my Nike and have put in a new 3G O2 SIM card. But it says No Service and has no signal at all... The card has been activated so it's not that, and I can get signal on the O2 SIM when I put it in a different phone in the same location...
Please help!
PS. Sorry if this is in the wrong section and should be in the Nike one.
this is an acceptable section for this post.
try running the network wizard for your phone.
By that, do you mean going to Settings - Phone - Network - Find Network?
Because if so, I've tried it and it just says "Current Network - Searching..." for ages and ages then eventually goes to No Service IIRC. I'm doing it again now...
Also, when I do find it (when I've turned 3G on in the Comm Manager) it goes to 3G O2-UK (which is what I want) but then has no signal, then it goes to just O2-UK and no signal.
network wizard is an actual application that will set the correct specifications for you. Try searching the forums for it.
I have searched for it, I downloaded it, I ran it and restarted my HTC Touch Dual like it said... And I get "No Service"...
Please help?
Now it says "Denied, Searching..." sometimes, then says "No Service". Or occasionally it says "O2-UK" but has no signal and when I try and ring it off my house phone it goes straight to voicemail.
I think I may have got it to work. I think the Network Wizard may have sorted it out, just took a while to work.
Unfortunately though, the signal is still weak. Any way I can improve my signal?
Now today I managed to get the signal to FOUR bars, but that was for only about a minute. Now, I am finding it hard to even find service, especially when I turn my phone on.
I've also noticed that if I push the Network to GSM it goes to "No Service" for quite a while!
Please help people, how can I get this to work wherever I go? It seems that sometimes it only works when it's plugged into the laptop via USB cable... I'm a noob.
well try flashing a new radio and see if that fixes it
You'll have to walk me through it man, I'm a complete noob. I don't even know what that means tbh.
With a load of help from ScouseMartin I've managed to get it working but with extremely bad signal/reception. I lose all service most of the time when I'm on the move but after being in the same place for a while the signal manages to get back to about 2 bars... Sometimes is goes full or 4 bars but still calls drop after about a minute or so. About half of the time people can only get through to me, the rest it goes straight to voicemail. Texting is generally okay although sometimes I do receive texts quite a while after they were sent...
Scouse Martin believes that it must be the antenna inside the phone because when I try an Orange SIM in the same phone I get the same situation.
So, I have purchased a T5 screwdriver but now I need a Philips #0, I cannot find any in any shop so can anyone point me towards one (in the UK please) for a couple of quid?
Thanks in advance.
Not the answer. Anyone else have any suggestions?
Well, seems I've stumped. I am selling this phone for £120 ONO with TomTom 6 on the 1GB MicroSD card. I put the teal Manilla2D UI on it.
Anyone interested in it, to fix or for spare parts can find it here: http://manchester.gumtree.com/manchester/39/28860039.html
I sold if, it anyone cares, for £91.02.
Bit of a n00b here, so apologies if I've posted this in the wrong place.
For the last ten days or so, my Touch HD has been experiencing issues when placing outgoing or receiving incoming calls. Despite apparently showing full 'H' or '3G' signal strength, a number of incoming calls are dropped, seemingly at random, and redirected to voicemail without the handset receiving the call, and without the caller hearing any 'ringing' (i.e. straight to voicemail).
There is no consistent pattern to these occurrences; in a test of 20 consecutive calls placed 30 seconds apart, the first three were directed to voicemail without ringing, followed by two successful consecutive calls, followed by a further 15 voicemail redirects.
Issues exist when placing outgoing calls too; in a further test of 20 consecutive calls, all but the penultimate attempt failed to successfully place a call; 19 of the attempts resulted in the handset displaying a "dialling" message for around 40-60 seconds, before a 'beep beep beep' indicated that the attempt had failed.
While most of the time, these failures occur while the handset claims to have acquired full or near-full signal strength, there have also been a number of instances where the handset has ditched all cellular connections, and goes from full 'H' to no service whatsoever; the only way to work around this is to then turn the phone radio off and back on again via the communications settings menu.
This is a standard HTC Touch HD acquired off network, and running mostly vanilla programs; HD Tweak is installed, but the only settings changed have been cosmetic.
ROM: 1.56.405.1 (43972) WWE
Radio: 1.13.25.24
I've been a WinMo handset owner for ten years, and I'm used to tweaking and customising devices, and while I'm no expert by any means when it comes to ROMs and the more technical aspects of these handsets, I do know what not to touch to avoid buggering the handset right up.
Aside from scratches to the screen (caused by a chipped stylus!), it has never been damaged in any way (dropped, knocked, bumped, crunched or moistened), and certainly nothing has happened in the last two weeks that could have been responsible for this kind of tits-up.
I've done everything I can think of short of a full hard-reset.
So... should I be considering a hard-reset? Is this likely to be a software/settings glitch rather than a hardware problem?
I'd be hugely grateful for any suggestions that members can put forward - and I'd be even more thankful if you could use the simplest language possible for my tiny mind to comprehend.
Huge thanks in advance for any help that you can offer.
I had the exact same things happen to me (although not quite as frequent). It happened after I started experimenting with flashing cooked ROMs to my device and upgraded the radio version to 1.14.25.24 which is what I think caused the problems.
I recently installed the rilphone.dll to go with the radio version (the cab has been added to the beginning of the thread for Radio 1.14.25.24 in the ROM development forum) and this seems to have fixed my problems.
Something else that should not be ignored is the problem may simply be your network operator - I would suggest you repeat the test when in another geographic location as the problem could occur when there is a shortage of capacity between your network operator's switch site and the base station to which you are currently connected.
Try that first, and if you don't get anywhere, consider upgrading your radio version to 1.14.25.24 using USPL and installing the accompanying rilphone.dll from the cab file. There are some very comprehensive guides to flashing custom ROM images in the ROM Devlopment forum, and flashing a new radio version will not require a hard re-set or any loss of your personal data or installed applications, although there are always risks involved when flashing new software to your device, so make sure you are aware of the risks before you proceed.
Good luck!
Budadank, many thanks for your notes - I'll give your suggestions a go, and hopefully that'll resolve some of the issues, or at least shed some light on the problem. I'm relieved to hear that I'm not the only one that's had this problem, and glad to hear that you managed to get it sorted; there's hope for me yet...
Cheers!
Same problems here with stock firmware
I tried other firmwares and came back to original in order to avoid these
problems with no luck
I also had the problem that I hear the other person fine but he does not
hear me (about 50% of the calls) and eventually the call was dropped
My operator is considered good
My N95 is 200% better than my Touch HD in the matter of phone -signal quality
It seems to me that the phone always tries to switch betwen 3g and gsm
The only "solution" I could find was to disable gsm and use only 3G...
i had a completely different experience with my N95. the reception quality was much worse than that of my Touch HD, and it would always do exactly what you said your HD does: dropping calls, directing calls to voicemail, although signal was full, etc. My HD had this problem only once and then I realised it was the SIM. After I had it changed, no more problems. So you could try to change your SIM, too.
On O2?
I had a similar problem switching from Orange to O2 on my HD.
I found this thread on the O2 forum that may help.
http://forum.o2.co.uk/viewtopic.php?t=23749
I did the sim bit in another phone to "provision" it and it seems to be staying connected better.
The reception is still poor but it doesn't seem to drop as much.
Not sure if your on the same operator but might be worth while trying?
I dumped my Orange contract after "the text" fiasco a few weeks ago and went with O2 simplicity but its pretty poor here, so I might end up back with Orange although without the 15 months of my contract remaining
Cheers
BimB
I put a new SIM 3 months ago.
The SIM does not seem to have any effect at the HD dropping calls
while in Auto mode.
In WCDMA mode the HD stays connected (if and when there is 3G signal)
In N95 with the same SIM I don't have any problems
it realy works
try this , it realy works
http://forum.xda-developers.com/showpost.php?p=4473103&postcount=165
I am in the same position, moved from Orange with their fiasco to O2.
My signal where I live was fine with ORange but shocking with O2.
I have put my sim in an old Nokia and the signal is fine and I can make calls.
I have spoken to CS and got the usual "your phone isnt supported" stories, and she tried to get settings but couldnt do it, but also said my sim was provisioned.
I have tried all the different radios, from 1.14, to 1.16 xperia, to 1.17 and no difference at all (well 1.17 made the phone unusuable for me).
Im pretty much fed up of it really, my HTC is a brick when im at home as its impossible to make calls with.