Hi, can anyone advise as to why I lose the all sounds on an Orange Branded M3100 phone, other that Microsoft voice command 1.6 no other software has been installed! The details of the ROM are as follows
Operator Version: 14.123.1.614
ROM Version: 1.23.61.4
ROM Date: 07/13/06
Radio Version: 1.06.00.00
Protocol Version: 32.37.7010.01H
Here what happens no sound on the phone, reset the phone sound is now back, after a while, don’t know how long but the sound disappears, you get no ringing sound, menu click sounds nothing, reset the phone again and all is back, so it would suggest that it’s not a hardware failure but a software failure, how can I stop the orange branding installing itself after a cold reset in case something there is causing the problem, has anyone else came across this problem?
This is a brand new phone only received it Friday, does it need to go back?
Kind Regards
Dogo
I've recently noticed on my 8525 too, after a while it seems to just go on silent but the setting isn't changed it still set to on and no sound comes out of the phone no matter what program is used.
Phew, I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
To isolate whether this is hard or software you could try doing a full backup. Do a hard reset and let the device run for as long as it would normally take to show the problem, without any additional software. But do run wifi and power intensive applications to warm up the device - as this can cause internal connector problems.
If the problem is gone, this will tend towards a software problem although not an absolute guarantee. There are some issues that are related to both soft and hardware!! For example the screen fading to white issue can be caused by running (power intense) software that makes the device warm and that in turn causes pressure to be put on the screen.
A final thought, the speaker connection block is next to the stylus tip. There have been cases of the inserting and removing of the stylus causing the connector to become loose. This can cause intermittent sound or no sound at all. The warranty voiding fix is easy. Remove back and check connection is tight. No further dismantling needed. Ensure camera toggle arm is engaged before putting screws back in. (Rear Speaker)
The front speaker can also have issues. has spring contacts that can become slack - poor contact with m/board. There is a thread on checking this.
Mike
No Sound, not a Stylus issue
8525, ms voice dial 1.6,
HTweakC 2.0,
SBP Mobile Shell 1.0.0 build 2632.
ROM 1.34.502.1
radio 1.16.00.00
This has been happening about a week, nothing new installed. On Saturday I missed 12 calls because it was "auto-muted" nothing was on mute, just no ring sounds or anything else. I thought it might be some setting, I suspected that it didn't come back after I had set on vibrate for a meeting, so I went through everything, looks good. had to soft reset for audio to come back. Happened again Yesterday morning after being on charger, had to soft reset, happened again this morning after being on charger, had to soft reset. I'm suspicious of the charge ciruits, the phone was placed on a night-stand and I checked to make sure sound was working AFTER i plugged the charger in (i am an on-call engineer for hospitals) when I got up this AM the first thing I checked was the sound, no sound. Had to do a soft reset and sound is fine.
THIS IS VERY, VERY, VERY troubling.
i cant say that my sound has been "loose"
thefunkygibbon said:
i cant say that my sound has been "loose"
Click to expand...
Click to collapse
yep, I agree. My keyboard slider might be loose, but never had problems with the sound.
No sound - possible solutions
I too have had the no sound problem, but I also have a solution (well it seems to work for me and a few other people I know)
I have found that if I have more than about 800 sms messages on the phone (combined count across inbox, sent items, deleted etc...) my phone will decide sometimes to stop making any sounds.
Other symptoms include thew screen not going back to the background when problems are "closed" (well press the X button), sometimes not changing from portrait to landscape.
Hitting the reset key temporarily fixes the problem, but it strike again at any time...
I have seen this on both the official UK orange firmwares
As a side note, more than about 1000 sms messages and 5 unread sms messages and the phone will lock up about 10 seconds after the phone boots up. You have to be quick when the phone boots to go in to the sms inbox and delete 1 message before the phone locks up. This can be a bit tricky but i have done it a few times
from readingmany related threads, it looks like there are several causes for this issue. for me, it was definitely microsoft voice command 1.5 and 1.6. I turned off any notifications from voice command and my problem went away. no calendar voice announcements, no callerid, no bluetooth routing announcements, etc. voice command simply doesn't give up control of the audio sometimes, and it appears to occur most when it wakes up and announces something.
All I use voice command for now is voicedial. try that a while and see if you are fixed.
1.5 was worse, but 1.6 does it too.
good luck!
wes
saga continues
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
labrati said:
It did it again, twice in one day. Picked up the phone, (it had been resting on the table for several hours). No sound, I tested by placing a call and turning speaker on.. this works! So the speaker (rear) is fine as well as the front (ear).
After I heard the speaker on speaker phone I tried hearing the dial tones or other sounds, none. No incoming ring.
Device and phone volume on FULL
Turn volume off, vibrate, on, off on, and from phone screen turn to vibrate then back to sound
Vibrate still works for inbound calls
Turn voice command off and on
Go to phone (in settings and play the ring I've chosen) and suddenly it’s working again?
I'll try the turning all but phone options in voice command to no-notify. But to tell you straight, this is silly, one more day of this and it's probably (unfortuately) crackberry city for me. I simply can't have a phone that doesn't ring. I guess some ittertation of an O2 would do.. but I'm not too keen on plopping down another 5bills....
any ideas?
Click to expand...
Click to collapse
I have just read your last two posts. I am wondering whether you are saying you have a sound/ringer problem OR whether you mean the phone sometimes crashes and therefore does not ring (i.e. you then need a soft reset) and sometimes you discover you've missed a call but never heard it ring.
If the above is true then I think you need to look for the solutions for avoiding hangs/freezing. I can guide you to these or a search will show them. It certainly does not appear that you have any physical problem with the speaker/earpieces.
Mike
dogo said:
Phew , I thought it was just me..
I have noticed it may be something to do with the Bluetooth ear piece, although it always seems to happen when I have left the phone a while. and never when I try to check for the problem
Click to expand...
Click to collapse
Hi, I never had a sound issue untill I started usin my HT820's, but have noticed a few times lately that my device sounds arent working, (I dont mean always through to the bluetooth headset) and I just power off/on the device, I dont get that many calls, so I havent missed any, and wasnt sure if it was rom or bluetooth related for sure, but I do usually leave my bluetooth on, just not always the headsets, it also doesnt happen a whole lot.
Loose connector
I'm not sure if this will help anyone, but i was losing sound on my 8525. I had dropped my phone twice and the rear speaker connection had gotten loose so i opened it up following the directions at http://www.howardforums.com/showthread.php?t=1152710&page=1&pp=15
and now i have sound again.
Continued Issues
Mike, thanks, the issue isn't with the phone locking up at all, it's been very stable, I think I've soft-reset probably 3 times in two months.
The phone literally will stop emitting any sounds. I can still hear if I place a call and if I place that call on speaker phone it's fine. However if you call the phone, try to play an audio file, etc there is no sound that emits from the device.
It did it AGAIN today, I tested, was able to place a call and put it on speaker and called it with my other phone, the pop up screen announcing the inbound call came up and everything else on the phone worked as it should (except no ring). I then went to settings phone and hit ok (top right of screen). BAM.. sound was working on the device again, inbound calls ring, able to play audio etc.
I did note one other possible anomaly, I have my PTT mapped to initiate voice command, when trying to use this I was unable to initiate voice command. After going to phone and pressing OK, voice command started working again. W/O voice command I'm sunk, I have 500+ contacts.
I placed a call to AT&T and I'm back on the "chronic retention" list.. ughhh.. I went through 8 treo's last time. I don't want another basket of refurbs to deal with, I like WM so much better than previous interfaces.. any ideas are very, very, very welcome.
-mike
More information
This morning, the sound was gone again, but I went into settings and started playing to see what else might induce it to work again, I tried voice command again, disabled and re-enabled, that didn't work.
I then went into sounds and that didn't work, went into Today, and Buttons neither of those worked, but when I went into input (didn't do anything, just opened it and closed it) sound started working again.
Hopefully, none of you guys have a newer ROM with the loud startup animation and attempted to turn down that volume via the registry as outlined in the wiki. Unfortunately, doing that also lowers the speaker volume so I just disabled the animation instead. Phone and bluetooth sounds fine but mp3 and everything else were also lowered to a whatever level depending on the startupanimation volume you set.
update
It did it to me again yesterday, this time only going to settings phone and pressing OK would make sound come back.
Today, the phone refused to dial or emit any sound. Would not come back after soft reset (would not dial, no sound) had to do a hard-reset (removed battery). After first soft reset a windows came up to advise that mobile voice command couldn't start...
For a darn near $500.00 phone this is pretty sad. Love the phone but gee whiz...
Daily occurance
Well, it does it every single day at least once a day, and I've noticed the phone has slowed a lot, sometimes during SMS or email the cursor goes away or I have to wait 20-30 seconds for words to complete typing after I've finished. I guess I'll get my refurb next week. Perhaps go back to palm.. dunno...
possible fix?
I turned OFF the SMS message sounds and it seems to be working w/o losing sounds again! I'll let it run for a couple of days and see if this is the deal, but I now have no audio announcement for ActiveSync, POP email, SMS, or MMS. I do have audio/vib for missed calls. Anyway, it's been up and running fine all day. Good Grief.
no fix in sight
On hold with ATT right now for another phone. It did it again today at about 10AM. Strange, it may be time sequential, but it didn't do it at all yesterday.. it was great to have the phone ring.
I think it's TomTom doing it.. I tested today, putting the phone on vibrate via the # key, then starting & exiting tomtom, then enabling sound using the # key.
I checked the sound by clicking on the speaker icon.. and lo & behold the phone's ringer volume was set at zero (whilst the earpiece volume is as i want it) - and I know it wasn't before my test. And to add to that, other events such as SMSs are perfectly audible. It's just the ringer itself.
Any idea if it's tomtom or something else? what can i do to stop this, as it's happening a fair bit & i miss calls...
Cheers
Rob
This happened to me as well on my Polaris. I don't know if TomTom is the reason but I will test this theory. I thought it was because I used the HTC profile tab to put the unit on vibrate, but come to think of it...the day this happened, I used TomTom. I'll have to get back to you....
luckycris0 said:
This happened to me as well on my Polaris. I don't know if TomTom is the reason but I will test this theory. I thought it was because I used the HTC profile tab to put the unit on vibrate, but come to think of it...the day this happened, I used TomTom. I'll have to get back to you....
Click to expand...
Click to collapse
thanks mate
tbh, is there software better than tom tom out there too? It is good, very good, but if anything I'd like a bit more screen detail! Have memory map for ordnance survey maps for walking, but a more detailed in-car nav would be nice.
I upgraded my XV6800 to 6.1 using the official upgrade. It's giving me trouble answering calls. When a call comes in I see the notification but when I try to press the Green phone button or the left soft button labeled 'Answer' it doesn't do it! It's like the keys are slow or something. When I use the soft button is DOES flash the soft button label like it recognized the button press. But it does not answer the call! I've had this happen at least a dozen times now so I know it's not just me fumbling with the keys. 9 times of of 10 I can't answer a call!
I've tried hard resetting the device and the symptom persists. I've tried using it without the microSD card loaded. Still the same trouble.
Has anyone else seen this? Or can you recommend a solution?
so your saying it doesn't show "connected"?
I had something similar to what your describing but it would show as "connected" on my phone. I couldn't hear anything when I'd answer. I realized after several attempts it was that the phone was paired to my cars bluetooth... I was trying to dial my phone as I was walking away from my car but I was still within 30 ft of the car... so all speaker and microphone was still being redirected to the cars system. lol. Same can happen with a bluetooth headset where the conversation (speaker/mic) is redirected to the headset that may be in your pocket or on the kitchen counter. But it would at least show as "connected" on the phone.
I feel stupid/foolish for shareing that experience but figured just maybe its what your experiencing.
Thanks,
Ben
*edit: by the way... when I had the 6.1 vzw upgrade I had no problem placeing and receiving calls, with the exception of the "user error" I described above. You could always try rolling back to 6.0 and upgrade again. Did you install any other new software after the upgrade to 6.1?
I have been experiencing something similar. PPC 6800 (not Verizon) with 6.0. When phone is locked and call comes in, can’t answer with the button or with BT. 6800 keeps ringing long after caller goes to voice mail. The only way to escape is soft reset. I’m running the original ROM & Radio that came with the 6800.
ygohome said:
so your saying it doesn't show "connected"?
I had something similar to what your describing but it would show as "connected" on my phone. I couldn't hear anything when I'd answer. I realized after several attempts it was that the phone was paired to my cars bluetooth... I was trying to dial my phone as I was walking away from my car but I was still within 30 ft of the car... so all speaker and microphone was still being redirected to the cars system. lol. Same can happen with a bluetooth headset where the conversation (speaker/mic) is redirected to the headset that may be in your pocket or on the kitchen counter. But it would at least show as "connected" on the phone.
Click to expand...
Click to collapse
Nope, never shows connected. It's like the UI has gotten hung somewhere and isn't passing control over to the phone app.
No bluetooth pairings have ever been done to this phone, not before the upgrade and certainly none since. BT isn't even enabled.
Tim may be on to something regarding the lock situation. I've found the lock method a lot less friendly than before 6.1. Can't quite pin it down but it just doesn't seem to unlock properly. Again, it seems to be related to something making the phone 'slow'. On-screen keypresses in the Lock app don't seem to register with the same speed as before 6.1. I can tap a couple of them and not see anything on the screen, then they all run through (showing the screen buttons getting pressed).
My Xv6800 Verizon Does The Same Thing. I Push The Green Hard Button To Answer And It Takes Like 5 Seconds To Answer. It Seems To Happen More When I Have Programs Like Internet Explorer Up, But There Is Still Plenty Of Memory So I Cant See Why It Would Be So Slow. Its Just Frustrating Because Sometimes It Takes So Long The Call Goes To Voicemail And Nobody (fiancee Included) Believes Me! Any Help From Anyone?
fyi... i use an auto close program so when I close an application it really closes. I don't have the slow response or ability to not answer within 5 secs, etc. maybe it is a low memory issue you are experiencing. I don't lock my phone so that may be it too. Sorry I'm not much help here.
ygohome said:
fyi... i use an auto close program so when I close an application it really closes. I don't have the slow response or ability to not answer within 5 secs, etc. maybe it is a low memory issue you are experiencing. I don't lock my phone so that may be it too. Sorry I'm not much help here.
Click to expand...
Click to collapse
No, it's definitely not a low memory issue. It's doing this fresh after a reboot having had no other apps even started.
I am looking for a tweak or registry fix/setting to help me with the following problem:
On my parrot bluetooth car kit in headset mode after a call is finished the phone stays on. This is not a problem if you finish a normal call without handsfree because you switch it off manually but when you are driving with the phone in your pocket, the phone is liable to screen presses. I have been inadvertently creating/editing contacts and making notes with the phone in my pocket after use in the car.
The screen autopower off does work if the screen is not activated for a few minutes but the inadvertent screen presses occur within this timeframe.
Any help is appreciated - thanks!
I have a similar problem when using my bluetooth headset (Samsung WEP200)…
When I make a call using the headset the screen stays active, and if I turn it off during a call it turns it self on again after the call has ended. Not fun if it’s in my pocket and it decides to call someone back without me knowing.
Is there a general setting or fix that disables the screen when you answer or make a call with the headset active?
Have you found any solution to this?
aneben said:
Have you found any solution to this?
Click to expand...
Click to collapse
Nope, not yet…
I can’t believe that there aren’t a lot more people with this problem!? It’s a REALLY STUPID problem to have on such an advanced phone like the Blacksone when nearly EVERY basic mobile phone has this feature since the dawn of BT headsets.
This might leave me no other choice than to retire my beloved Blackstone and dig up my old Samsung phone so that I can drive my car safely with my phone in my pocket…
There is an app called Touch InCall Screen Tweak. With that you can configure so that screen will go off quickly when answering and ending calls and bluetooth headset is used. It works great for me!
aneben said:
There is an app called Touch InCall Screen Tweak. With that you can configure so that screen will go off quickly when answering and ending calls and bluetooth headset is used. It works great for me!
Click to expand...
Click to collapse
I actually tried that app yesterday but didn’t get it working as I wanted. How did you configure it?
I guess I can try it again – would be great if it works!
Well, now I can make a call without worrying about it to end (with the InCall Touch app), but when the call is ended we're back making random calls without knowing to whom.
This amazes me, how this feature can be missing. It’s not something I admit to my iPhone friends who still tries to find something that Blackstone can’t do – cuz this even works on the iPhone!
I'll try tweaking till I or someone else can find a solution to this rather embarrassing problem.
Hello there,
has anyone an idea how to realize this:
blackstone is in standby - bluetooth is activated - bluetooth headset is on - both connected - call comes in - I take the call with the bt-headset - talk - I end the call with the bt-headset - blackstone remains on until the adjusted time for standby is reached
but I would like the blackstone switch into standby mode immediately after ending the call
is this possible ?
greetz
smuggs
This needs addressed - sleep after a call during headset mode
In headset mode the phone does not go into sleep mode or power off automatically after a call. This is a major issue for those of us who leave the phone in the pocket in the car or when using bluetooth headsets. I have finished calls recently and then 5 or 10 mins later my phone would connect to someone random in the phonebook whilst driving which is quite embarrassing "I didnt call you" - "yes you did"!!
In the meantime I am using constant device lock but this is a clumsy solution for what surely MUST be a common problem. Can anyone else not help us out and try to get the device to sleep after a call during headset mode? I would be so grateful for a useful solution that doesnt involve a constant device lock that I dont really need!
Cheers
I'm having the same problem also....
The list grows - surely there must be others out there with the same problem. We should try and get out heads together to crack this one!
the_flyer said:
The list grows - surely there must be others out there with the same problem. We should try and get out heads together to crack this one!
Click to expand...
Click to collapse
ooch aye the noo ...
obviously NOT ... which makes me wonder ... as for me this is a main issue
pimpin' seems to be more important than functionality ... huh?
i guess i will write to htc and see what they r saying
will post answers here
greetz
smuggs
Sounds good man, keep up posted. Its a major issue for me too!
ok folks .. here is the very annoying answer i got from htc support
You recently wrote us about an issue that you have encountered with your HTC Touch HD. There is only one way to instantly set the device into standby mode: please press quickly the power on/off.
what shall i say ... THAT'S CRAP !!!
and i'm still thinking that there must be a workaround ... redefining the buttons or something like that ... any ideas from the specialists in here ?
c'mon guys - help us out here
greetz
smuggs
that's really strange...just tested it.
connection htc/jabra bluetooth.
htc device lock ON.
an incoming call arrives, pick up the call via bt-headset. end the call via bt-headset. phone is immediately locked again (htc own device lock), display is on. after 1 minute also the display turns off.
or do you mean something completely different?
Same here and it feels retarted.
Ooe of the major purposes of a bluetooth headset is to avoid contact with the device. So having to take out the phone or handle it (in a car/office whatever) after a BT call is rediculous.
BT headset drops call
I am not sure if I should pose my questions here but my Jabra BT headset is connected to my Blackstone on standby mode via BT. However, when an incoming call comes, the BT headset does not get the call but is transfered to the HTC handset instead. I have no problems making outgoing calls on the Jabra headset. It's frustrating when I am driving... could anyone tell me how to remedy this?
Thanks in advance.
end call via BT into standby works with LockMeLite
hello there,
with LockMeLite http://forum.xda-developers.com/showthread.php?t=478606 and my samsung wep250 bt-headset
it works
this headset is non-a2dp-capable
dunno if an a2dp capable headset will work, but will test is (next week)
greetz
smuggs
I have tried flashing newer fancy roms and tried various lockers but no applications are intuitive enough to fix this simple fault. When making a call in 'headset mode' the fast sleep mode prevents accidental presses during a call. Unfortunately when the call is ended via handsfree/car kit/recipient, the phone wakes back up to life.
Any locker I have used is active indiscriminantly when pressing the power on button to wake the device from sleep. I have tried lockmelite, hd tweak for inbuilt MS lock, pocketshield and another locker however none have the function to only lock the device whilst in headset mode and after a call has ended. This is a request to developers, expert cooks and modifiers please can anyone help us out?
Thanks a million
Check this, it can do the trick...
h..p://www.pocketshield.net/default.htm
S2u2 V2.04 workes fineas you needs, even look during a call (gives black screen)
I'll do a try
As I have the same request/problem I'll try the following with the help of AGEProfile.
- I create a profile actived when the headphone is connected, when this profile is activated it launches a program named MySuspend so my phone is suspended.
- I create another profile activated when the headphone is connected and there is a call in progress, this profile does nothing but it exists (only)
So when my phone goes connected with the headset (BT) it goes suspended.
When I receive a call it wakeup as normal and the profile is switched to the second one (but does nothing)
When the call finishes, the first profile is activated again and the phone goes suspended.
That's all (and it should work, I just made the setup for that).
Regards,
P.S. sorry for my english because it's not my language.
I also have this same question. After ending the call the screen stays unlocked and will inadvertently call a number sometimes.
I tried
Yes I made a try yesterday evening in real conditions and it work very well
So I'm very happy
I forgot to mention that I also use the Inesoft to have the screen locked when one call come in.
Hope this will be useful for you too
Regards,