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hello guys,
i've decided that my bell vogue most likely needs to be warrantied (it expires in october), as the front faceplate (top part) of my htc touch came loose. as a result, the power button doesn't always work unless i press in and hold the top part of the faceplate then press the power button as there's pressure. i believe the power button spring functions at 100% when it's secured by the front and rear faceplate pressing inwards?! i'm not too sure why it came loose or what happened, some people have pm'd me saying possibly from constantly always having it on vibration?! the phone's always been in an monaco metal case and hasn't been dropped as i'm meticulous. now in order to tighten the frontal housing, the top 2 screws need to be tightened. 1 screw is easily accessible however, the other is covered with a void sticker as i'm told to prevent people from tampering with the phone. so i guess the only option is to warranty it as any attempts on my own will ruin the sticker. everything works 110% on the phone, no cracks on lcd, black lines, ink etc etc. just that the top Left corner of the front faceplate is protruding out
my concern is that i've read some mixed horror stories of how when phones get sent in to be warrantied, the owner ends up with a $200 bill (bell charges this for the htc touch refurbished replacement that they send you). course, it's possible that these people had water damage/crack screens from drops and tried to claim manufacturer defect. i dunno
just wondering if anyone experienced any similar situations and would like to share. debating whether it's worth it or not cause if i'm outta my beloved smartphone for 3-4 weeks and end up tabulating a significant bill cause they say it's 'my fault' in the end, it's gonna stink. my other course of option is to simply take off void sticker and work my t5 screw driver and see what's up and if something broke, order a $40-50 replacement housing on ebay.
thanks in advanced!
My glossy-white Verizon vogue developed a crack in the casing a few months in, so I replaced it with a matte-finish (Sprint-style) black housing that I ordered brand-new from Hong Kong. I voided the warranty in switching the housing, but it was reasonably easy, completed in one afternoon, and I never developed another problem I couldn't fix myself. So, my 2 cents - make your phone your own, and take a peek inside, warranty be damned.
I agree with brsev! Just make sure you buy a housing for a P3050 not a P3450 like I did.
Sooo, since I was unhappy about my loose & noisy volume key, I tried opening the device to see if the volume key could be modded and discovered that after I had removed the screws on the back panel and pried the back casing apart from the screen/bezel, I had caused a small round plastic knob-shaped piece to snap off. The knob (simply looks like a ~5mm circle when you remove the battery cover) is located directly to the right of the SIM card and to the left of a screw. It is also directly above the upper right-hand corner of the battery.
Underneath this knob was a tiny round copper piece from the main board. After failing to come up with a solution for the volume key, I snapped everything back on, screwed it back together and was able to jam the round knob back into place.
Is this a trigger for TMobile to know that the device has been opened? This might be a silly question, but does opening the device void the warranty? I mean, computer HDDs, for example, usually have seals over screws accompanied by warnings that you'll void the warranty if the seal is broken, but the phone had no such seals or warnings (except for the piece that snapped off).
Note, the phone works perfectly after getting it back together and there are almost no signs of tampering.
Any experience opening up the device? Does that knob serve a purpose? What was the round copper piece underneath the knob? Did I void my warranty? Can anyone fix the annoying loose volume key??
Thanks,
Rookie modder (now going into retirement).
well i am no expert and this is my first post here on XDA, but i think you did void your warranty, but let me ask one question, if your phone was under warranty and you have a loose volume key why not just take it back and get a replacement instead of opening the phone and trying to fix it yourself?
Good question. I opened it up because I was feeling ambitious/curious/impatient.
Hmm, I'd post a pic of the location of the knob, but I'm restricted because I'm a new poster.
in my experience opening up a phone will always void the warranty.
Normally opening the phone voids the warranty. But as long as there wasn't any noticable damage your should be okay
Sent from my SGH-T959 using XDA App
Pretty sure the little round knob is just a cover for the copper piece which is probably related to some kind of external antenna connection.
Opening the phone DOES void your warranty, but only if Tmo or Samsung catches it. Usually there's some kind of tell tale sign, like a sticker covering a screw, but I don't see one. That doesn't mean there isn't one, so you may have triggered it unknowingly.
Sent from my SGH-T959 using XDA App
Hmm, if I go into a store and they don't notice it, and do an exchange for me, do they send the phone back to corporate to be later inspected? If something is caught then, will they take action?
My guess is that if the staff at the store doesn't catch it, they will be hard pressed to prove that your phone was damaged by your opening of the case. If they do send it in, you can argue that the "chain of custody" has been broken and that the phone was not in your possession when any damage may have occurred. On the other hand, if they get motivated enough they could tack the new phone fee onto your bill after they find out and then disconnect you if you don't pay. This all depends on which state/country you live in, of course, as state warranty laws supersede any provisions T-Mobile may have.
Return the phone before the grace period ends and you should be alright. Don't wait. Return it.
Returned in-store. Worked out awesome. New button is much better!
found a quick ez fix for it, you put a piece of thick paper at the inside part of the volume key, fold it inward and put on the cover
defconoi said:
found a quick ez fix for it, you put a piece of thick paper at the inside part of the volume key, fold it inward and put on the cover
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Click to collapse
Interesting. Do you lose the "clickiness" on the volume rocker with the paper there?
Return it, mine was loose so I swapped it. No problems with new phone.
Sent from my SGH-T959 using XDA App
ohmyggg said:
Interesting. Do you lose the "clickiness" on the volume rocker with the paper there?
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Click to collapse
nope, it works normally
What exactly do you mean loose volume keys? Mine make a little noise when I shake the phone.
Sent from my SGH-T959
tissimo said:
What exactly do you mean loose volume keys? Mine make a little noise when I shake the phone.
Sent from my SGH-T959
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Yup, that's what I meant. Mine made noise if I shook the phone and when I touched the buttons for any reason (purposely or accidentally). When the phone vibrated, it made the most annoying and cheap sound. My new unit doesn't have any of those issues.
romanonly said:
Pretty sure the little round knob is just a cover for the copper piece which is probably related to some kind of external antenna connection.
Opening the phone DOES void your warranty, but only if Tmo or Samsung catches it. Usually there's some kind of tell tale sign, like a sticker covering a screw, but I don't see one. That doesn't mean there isn't one, so you may have triggered it unknowingly.
Sent from my SGH-T959 using XDA App
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Click to collapse
what romanonly said - that plastic knob is actually rubber and i pulled mine apart as well - you didn't break it off, it fell out, same as mine, when you lifted the black plastic chassis cover
when i put the black chassis cover back on and had screwed it in place, i then just pushed that rubber cover back into the hole - it is a cover for that antenna socket under
someone identified that socket as a "MMCX" socket which he claimed was a GPS common antenna socket - if true, maybe sammy has intentions of offering an optional GPS antenna
when i pulled mine apart, i didn't see any seals that would give evidence of phone having been dis-assembled, and given the fact a number of folks have already reported Tmo accepting their phones after having been rooted, they're probably not looking at them closely - just sending them back to samsung
larryccf said:
what romanonly said - that plastic knob is actually rubber and i pulled mine apart as well - you didn't break it off, it fell out, same as mine, when you lifted the black plastic chassis cover
when i put the black chassis cover back on and had screwed it in place, i then just pushed that rubber cover back into the hole - it is a cover for that antenna socket under
someone identified that socket as a "MMCX" socket which he claimed was a GPS common antenna socket - if true, maybe sammy has intentions of offering an optional GPS antenna
when i pulled mine apart, i didn't see any seals that would give evidence of phone having been dis-assembled, and given the fact a number of folks have already reported Tmo accepting their phones after having been rooted, they're probably not looking at them closely - just sending them back to samsung
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Awesome! Thanks for your input, Larry. They haven't bothered me about it yet, so I think you're right; they probably aren't looking that closely anyway.
So I've had my Z3C for nearly a month now and I have been very happy with it except for one thing, the left port cover doesn't seem to sit flush with the body of the phone, it looks like it's not sealed correctly. Pushing it in only results in it returning to its regular position a minute later. I have however gotten the phone wet, but not submerged, but it's still completly fine. I'm just concerned that one day it will fail to seal and I'll have a water damaged Z3C on my hands.
pezza10 said:
So I've had my Z3C for nearly a month now and I have been very happy with it except for one thing, the left port cover doesn't seem to sit flush with the body of the phone, it looks like it's not sealed correctly. Pushing it in only results in it returning to its regular position a minute later. I have however gotten the phone wet, but not submerged, but it's still completly fine. I'm just concerned that one day it will fail to seal and I'll have a water damaged Z3C on my hands.
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Click to collapse
You could get it "fixed" under warranty, but you'll probably lose your phone for a month or something. But then again, rather do it now while you still have the warranty then in a year or something when the port doesn't close at all anymore or something.
I noticed that the post connected to the cover can bend quite easily so if the post is not perpendicular to the cover, it may not seal properly.
hamsup1o said:
I noticed that the post connected to the cover can bend quite easily so if the post is not perpendicular to the cover, it may not seal properly.
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I noticed that the post on mine wasn't straight so I bent it back myself and now the cover sits perfectly. Thanks for the advice!
Old thread I know, but I'm having the same problem and am confused by what 'post' you mean..
To enter the service menu, type this into the dialer:
*#*#7378423#*
From there, select service tests, then pressure tests. Gently squeeze the phone, with your thumb on the screen and your fingers on the back. If the number goes up when you do this, it's water tight. If it doesn't, have it repaired professionally or under warranty.
Use double sided tape.
Thought id post here about my Xperia Z3 and how things went from great to worse. Bought the phone last November here in Finland and was a happy little peasant with a brand new phone. Loved the phone but quite early on I think i managed to break the back glass myself (?). I didn't drop it, it just cracked... The phone was denied warranty back then due to mechanical preassure (saying it's my own fault it cracked). Well that was no biggie as it was just the back cover and it didn't make hte usability of the phone any worse than it was. And it may as well be that I've broken it myself, not being carefull enough. Picture #1, #2, #3. Sorry for the poor quality, but as you can see there's no damage on the sides indicating it being dropped, but still it could be my own fault.
Fast forward half a year and I noticed that my phone had a yellow tint on it's display right next to the micro-usb port. I took the phone for warranty and waited a few weeks. The local service company denied warranty due to improper use of the device quoting the phone being bent, cracked rear cover and the LCD screen glue being broken. I was really surprised and I hadn't noticed the bending or the glueing being an issue. Received the pictures and it indeed was bent and the lcd screen glue was torn. Still, the phone wasn't mishandled in any way, well it did drop a few times but nothing major.
Pictures from the service: #1, #2, #3, #4, #5
Well there's no denying those pictures. To be honest, I would have expected the phone to not bend (keep it in my front pocket) and havn't taken the phone with me to sports or anything like that. So my phone was denied warranty as all damage to the phone was not due to poor build quality but to improper usage of the device. Took the phone to my local reseller where I bought the phone for consumer complaint as I couldn't have in any way be held accountable for the LCD screen defect or the poor glue. Bending ok, mayby... but still think this is a little bit far fetched and the rear cover i can definately be held accountable for. But the screen? Really? The service center said that the phone would need to be replaced completely. Sony official response was that it's not due to build quality issues but to damage caused by improper use of the device. They stood behind the service center and device is officially out of warranty now.
Well I did order spare parts and replace the LCD screen glue myself, and the back cover was held tight but the LCD screen wasn't. I managed to almost pull out the complete screen without heating it up first. As a result the glue came off in a wierd way as seen in the picture here. I really doubt the way the screen was glued could be my fault and has to be an manufacturing error.
Anyway, this is my story with my Xperia Z3 phone. Now i'm stuck with a faulty LCD screen that has burnt yellow tint close to the micro-usb port and it's a really ****ty way to keep the phone for another 12 months or so untill it's paid off (24months payment). Here's the gallery with all the pictures link.
TL: DR: Phone denied warranty (yellow tint on LCD, LCD gluing broken, bent phone and cracked rear glass. Last two might be my fault, but the first two couldn't be. Warranty service and Sony claim i've caused all damange to phone. Can't say i agree
they are right... NO ONE would approve warranty when there is physical damage....
They always have to prove that the defect you want them to repair was caused by you. So physical damage is not always enough for them to reject a warranty repair.
In this case, however, I can easily imagine both defects being caused by you bending the phone, so I'm not that surprised they denied your claim...
Whatever. I spent ~$160 fixing my phone. Both sides glass broken and phone unusable. Under std warranty (bought through expansys-usa.com) sent to sony/texas, waited about 3 weeks (forever) and rcvd a brand new phone back. Back is once again cracked. I will say this. Unless a proper case comes out, I won't be buying any more sonys. The best hard case now is the lovemei ($35) imo. Carrying case? Maxpedition TC-2. With a lovemei case get a TC-3.
I have the Z3 since it came out, bought it right at release. Only use a soft case, always have it in my front pocket. It's with me when I ride my bike and I took pictures of the kids in the water. So far no issues, except two bright spots in the lower part of the screen. So far I've been too lazy to get it repaired/exchanged.
Same for me too. 5 months old and its the 3rd time I sent it to Sony because of warranty.
Screen cracked for no reason.
The reasons before were Bluetooth not working and battery dieing.
Definitely my last Sony.
Cozmos23 said:
Same for me too. 5 months old and its the 3rd time I sent it to Sony because of warranty.
Screen cracked for no reason.
The reasons before were Bluetooth not working and battery dieing.
Definitely my last Sony.
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Click to collapse
Screen cracked for no reason, strange...maybe it is not cracked at all...maybe you have some sort of hallucination when you look at it, and it happens only to you and only when you look at it...
EDIT: OP - first two faults are caused by your abuse...so I don't see any point of this thread...
No front or back cracks or damage for me yet. I got mine back in March and installed tempered glass on the front which I broke the other day. The only issue I have is yellowing around the soft keys caused by me I think. Front pocket and I basically do parkour at work as a residential window cleaner I jump a lot of gates and fences everyday. To be perfectly honest I'm surprised the phone is still in 100% condition on the outside. [emoji12]
EDIT: OP - first two faults are caused by your abuse...so I don't see any point of this thread...
The point was that they pinned all of the damage on me and claimed I was responsible for the poor glue used with the LCD screen and the screen errors as well while I could in no way have done that damage by using the device. And I really doubt a cracked back cover and the slight bending could cause either of the problems with the screen. The idea was to share how it went down and perhaps to be of use to someone. Seems though it won’t be so let this post be buried.
Sure I’m a little bit surprised a device could even bend and thought it was just something that would happen if deliberately done. Never had that with any previous phone from any manufacturer. I will buy smaller phones next time or sturdier ones so I can keep them with me. Not saying it’s a common problem as it surely isn’t, just going to make different desisions in the future.
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
Hard telling what will happen, I have had zero luck with Moto warranty work. My wife was told 5 weeks for her phone to be replaced on a warranty claim and my moto 360 was denied warranty work for blue spots on the led. So, my guess is if none of the moisture detectors/stickers if it has them are smeared then you might do okay just telling them it stopped working. Don't tell them about the water or the drop. You can see what happens, but moto warranty center in U.S. is now being looked at for a class action lawsuit due to terrible warranty work. I am never buying moto again because of this.
Sent from my XT1575 using Tapatalk
Dropping, especially in water is not normal wear.
jabobo said:
Hello,
My girlfriend has owned a Moto X Style for 3 months, which she was unfortunate to drop into the ground outside. It had the original bumper that came with the phone and a tempered glass screen protector on, so there were no visible damage to the phone. As it was slight rainy, the phone got a little wet and when she picked it up, there was already a little water behind the screen, and she turned it off and dried it off and let it sit in rice for about 19 hours to get the moist out. After 19 hours she tried to use it and it looked fine as all the water was gone, but about 1-1,5cm of the screen now does not register touch.
The phone was only on the ground about 20 seconds, so is it covered by the warranty?
The phone does have that nano-coating that is supposed to protect it from water spray.. I believe dropping your phone into the ground once is considered normal wear and tear, or am I wrong?
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You can try. I've owned 2 moto x phones (1st gen and style) and both have been through far worse situations with no damage to screen. It looks like that fall must've damaged her screen somehow. I don't think this is covered under warranty.
No damage, as a result from water or drops, is covered under the standard warranty. If you have insurance, then you can file a claim. If you wish to try and do a warranty claim, be prepared for it to be denied should any evidence show water damage internally. State it quit working and leave it at that.
Sent from my XT1575 using XDA-Developers mobile app
From my MXPE's info booklet
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
If you have insurance on your phone you should read through it to see what is covered. Most cover water damage and cracked screens (lost/stolen usually not). If water damage is covered, most insurance companies will either give you a reconditioned model or in select few cases give money to replace it. If you are really lucky you will get a new one.
This is assuming you took out insurance specifically on your phone. If you are referring to homeowners or renters insurance, you will have to check your policy. Many cover the phone as a result of "acts of nature" or theft/robbery but may not cover accidents of your own doing.
Sent from my awesome phone!!!
Did it work?
I have similar issue and wondering if you replaced the front screen did it work?
jabobo said:
Thank you all for answers. I have been in contact with Motorola customer service and the warranty does not cover it. They sent me details for a repair shop in my country.
My only chance now is my insurance, which takes for ever to process..
I am considering to buy a new screen + digitizer and change it myself as it does not cost too much and it is relatively easy. My only concern is that the phone stops working in the long haul because it is impossible to know how much was damaged by the water.. The phone is usable and is in use now, and the only problem is the touch still.. Is it worth a try?
If I send it in for repairs they may probably say it's unrepairable because I believe there are sensors in the phone that detect water damage, and I will have to pay for them to ship it back unrepaired...
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Click to collapse
I ended up buying a new screen with the frame and I changed it. It was pretty straightforward as I followed some youtube guides. Phone works perfectly now. I recommend that you buy the new screeen with the frame and everything because it's a real pain to change without the frame.