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Hi
SupereTrader.co.uk are the only mail order outfit in the UK that I know of that claim to have stock of the Experia. Expansys & Clove have sold out.
I phoned supertrader on Friday to ensure that they had stock - was informed that they had plenty; I agreed with the bloke that if I bought there and then, and paid their £15.99 Saturday delivery charge (Royal Mail Special Delivery), they would ship it Friday for delivery today.
Anyway, they never bothered to post it. My suspicion is that they never did actually have the device in stock. They have taken the money from my account (including the £15.99) Saturday delivery charge.
I've emailed them to cancel the order - as far as I am concerned they failed to uphold their side of the bargain.
So... for others thinking about buying an Experia, avoid this crowd - its unlikely that they actually have stock.
I checked out their ratings on the price comparison sites - and they appeared to be reasonable... not from my experience. If they could not ship it for Saturday delivery, they should have told me, and I would not have bothered ordering.
Nigel
Let me tell you one thing superetrader is the best and I got my xperia 2 weeks ago from them and they delivered all the time mine was next day delivery and they delivered I always bought all my fones from them, and they never ever let me down it is the best supplier in the uk or world wise, be patient you cancelled to soon they have the black ones in stock, they just emailed saying they had the black ones but i am happy with my silver one from them,
I got mine from them
very efficent and helpful
next day delivery £507.99 not bad at all
highly recommended
I bought an Eten X500 from them many months ago , paid for Saturday delivery on Friday afternoon and had to take Monday morning off work cause they posted normal next working day service, never replied to my emails and i never got the promised call back from my phone calls
Hi
I suspect my story is the same as csw43's. Maybe it will arrive today, then I just have to get the excess £8 out of them for not sending it Saturday delivery as agreed, and wait until next weekend before I can get to the PO and collect it. They wont get my cancelation request until this morning so if they already posted it, I guess I will (eventually) recieve it.
We shall see.
Nigel
Does the website open?
Its getting redirected to a parked domain.
No such web site as supertrader.co.uk
The company is actually superetrader.co.uk
They mention to have +10 pcs of the xperia. Is this accurate?
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
veletron said:
Aye, spelt the name wrong - unfortunately, I cant change the title, have corrected the initial post. Phoned them this morning - they still claim to have stock.
Nigel
Click to expand...
Click to collapse
Did you receive it?
I'm a little frustrated with waiting on expansys to re-stock. I ordered my device monday Nov 10th. After verifying the credit card mess they updated my status to "waiting to for re-stock". But whats crazy is that Expansys-usa.com says that they have some in stock. When i called and inquired about it, they said that its at thier central location and not thier usa location. Their just waiting for their next shipment.
I just want to order the device and it be on its way.
Sorry for venting, I just dont know where to order at and it actually gets shipped without any delays. I have tried searching via google and the websites dont look to promising. I know of Clove Technologies....but i thought that might be the same situation.
Kenjari said:
I'm a little frustrated with waiting on expansys to re-stock. I ordered my device monday Nov 10th. After verifying the credit card mess they updated my status to "waiting to for re-stock". But whats crazy is that Expansys-usa.com says that they have some in stock. When i called and inquired about it, they said that its at thier central location and not thier usa location. Their just waiting for their next shipment.
I just want to order the device and it be on its way.
Sorry for venting, I just dont know where to order at and it actually gets shipped without any delays. I have tried searching via google and the websites dont look to promising. I know of Clove Technologies....but i thought that might be the same situation.
Click to expand...
Click to collapse
I just order today and now Expansys says that only have a new stock at 6 of December...
I ordered mine from Expansys HK, and they luckily had one piece in stock remaining, and i got it today, at my friends place in HK! (still gotta wait for it to come to my country! argh!)
I saw that Expansys UK has good stock, i mean, couple of days back, they had around 59 in stock, and were ready to ship it to HK if i wanted. (Coz expansys-hk had the last piece, so didnt order from expansys-uk)
i suggest call them up (UK) and find out of the stock position, dont go on what they say on the site!
Expansys US showed 1-5 in stock, and when i called, they told me they are out of stock! buggers!
Insane Devil said:
I ordered mine from Expansys HK, and they luckily had one piece in stock remaining, and i got it today, at my friends place in HK! (still gotta wait for it to come to my country! argh!)
I saw that Expansys UK has good stock, i mean, couple of days back, they had around 59 in stock, and were ready to ship it to HK if i wanted. (Coz expansys-hk had the last piece, so didnt order from expansys-uk)
i suggest call them up (UK) and find out of the stock position, dont go on what they say on the site!
Expansys US showed 1-5 in stock, and when i called, they told me they are out of stock! buggers!
Click to expand...
Click to collapse
Dear Friend,
How much you got it from expansys? And also how much did the indian customs charging you? i am all set to buy from Clove, is it a good decesion?
Expansys are shady, they told me when I ordered from them everything was in stock and would be dispatched same day (twice). However they didn't have stock, also was real nice to inform me as well. Cancelled my entire order with them (which was a few things inc an HD) and went elsewhere. Still waiting for them to put the money back in my bank account too....
Also in the UK they are actually a bit more expensive than other sites.
askadc said:
Dear Friend,
How much you got it from expansys? And also how much did the indian customs charging you? i am all set to buy from Clove, is it a good decesion?
Click to expand...
Click to collapse
Hey there,
Dont even think of importing it via courier, else the Indian customs will levy a heavy duty on it, and even stall it for a couple of months!
I got it delivered to my friend's place in Hong Kong itself, and he will be bringing it along with him when he comes here in a week or 2.
Bought it for HK$6205 - VALUE PACK! (Around INR Rs.41,000/-)
Contains:
1x HTC Touch HD
1x HTC Original Car Charger
1x HTC Original CASE for Touch HD
1x HTC BT M200 Bluetooth Headset (i exchanged this with a JABRA one)
Possible solution
Well now I get. So here is my solution. I still have my order with Expansys. They do not have any in stock. I just called them an hour ago. They said they wont have any til late November.
So I ordered from Clove Technologies. Does anyone know if they have it in stock? I'm going to cancel my order with Expansys as soon as I know Clove have shipped it. Hopefully they have it in. Another user here informed me on how well they are with orders. Hopefully I can here something from them today.
Last, I know there will be some customs form I have to fill out....any idea on the added delay with that?
www.devicewire.co.uk have it in stock and they cost only £514 inc VAT. Hurry, they are flying of the shelves quick! I also have a £10 expansys voucher for the first person to ask!
"Over 30 In Stock" Yet Truly Out Of Stock
lombardo8 said:
www.devicewire.co.uk have it in stock and they cost only £514 inc VAT. Hurry, they are flying of the shelves quick! I also have a £10 expansys voucher for the first person to ask!
Click to expand...
Click to collapse
Just got off the phone from Expansys UK. They have got a back-order of over 300 to fulfill. Just to let you know if you are thinking of ordering. This is with the website saying "OVER 30 IN STOCK. IF YOU ORDER TODAY YOU WILL GET IT TOMORROW".
<rant>
It seems a tricky way of representing actual stock to the innocent buyer. Again that teaches us to CALL FIRST & confirm. Asking the key questions and not just go by what you read on the site. I'm sure they've got it all covered on small-print somewhere. You can cancel at any time though, they did say that. </rant>
Expansys lying on delivery date
As most of you have ordered my HTC HD from expansys Hong Kong at the time they were saying it should be delivered with 6 days. Since them the delivery date has been postponed and postponed. Therefore I have cancelled my order because the device will be available in any Hong Kong shops at the time of their delivery.
I am lucky enough to have my office close to their Hong Kong office. Therefore I cannot resist to go there to explain what I thing about their lies.
I ordered one from Clove and they dispatched the second day..
I'm from China and the phone's already arrived at Hong Kong today.
I should get it tomorrow
Just to throw my 2 pence in about Clove Technologies - I ordered my HTC Touch HD from them last Saturday, and the phone arrived on Wednesday. It would have arrived on Tuesday, but they had to do an extra security check to ensure I was the cardholder (which I respect quite a lot). So all in all, a very positive experience with them.
It's a shame that the price from Clove is £539.33 including VAT though....
maddie said:
I ordered one from Clove and they dispatched the second day..
I'm from China and the phone's already arrived at Hong Kong today.
I should get it tomorrow
Click to expand...
Click to collapse
I ordered from clove too. very fast service. btw, i have ordered mind in expansys and they keep delay the order, the worst part was that when i ordered it showed in stock and once i placed the ordre they told me it will be delay... end up cancel and order from clove.
i ordered mine from Clove.. i live in California, USA. i payed for the extra 5GB for shipping so it shipped FedEX..i ordered on.. Wed? i was suppose to get it on Friday morning but stupid fedex took to long and the phone missed the flight. so i have to wait the weekend. getting it tomorrow or else im going to yell at them.. the total price was about 482GB but thats not inc VAT since im from the USA.. it was about 720USD + 20credit card fee for being international (LAME).. but yea.. it was good transaction. EDIT sry but the price has gone up on clove since i bought it.. >.> like 15GB i think it was.. 20UDS?
BTW... gget ready to send a statement of some sort to them to verify your addres.. + fill out a form to FedEx or whoever is shipping it so they know its legal to bring it here..
ALL YOU NEED:
date:
quantity of item: 1
device name/type: BLAC100
trade name: HTC Touch HD
FCC ID: NM8BKNV
Description: PDA Phone
Manufacturer's name and adress:
HTC Corporation
No. 23 Xinghua Rd.,
Taoyuan, Taiwan, ROC
Consignee's Name: (THATS YOU!!!) name and adress
Importers name and address: the person you bought it from and their address
Print your name..
Signature
Date
Part 2:
"X" on number 7 (most likely) for personal use item.
would like to share it cuz no one really mentioned it in the forum and i was surprised but it went okay..
now to hope the phone is okay..
anything else? hahahah
ill probably be posting pics and everything.. even of the accessories .. cuz im new to HTC and i didn't find good pics..only of the phone.. i want more..
im new to WM too...
and nothing big on the subject..
WM been out forever but there are NOOBIES out there..
like me!
thanks for reading... also.. just to let you know.. apparently the gloss paint chips.. but iono? im going to use the phone and see if its good but leave it in the box until invisibleSHIELD comes out with a cover... they said 1-2weeks.. i need to talk to them again.. they were suppose tto get a phone from someone but not confirmed ..
i ordered from Clove as well with 2-day FedEx international shipping. all i had to supply FedEx was the FCCID to get it through customs. happy as can be with my device!
OK. SO, This was my first dealing with handtec or any of the overseas online companies.
It was on the 5th of November that I bought a Galaxy Note from them. Before I actually made the purchase, I used the "live support" to ask them regarding the availability of the product and quality support they can offer me after the purchase. The chat was very professional and I even got a discount with the phone. I ended up getting the sim free version for the price of the network logo version.
Few weeks after I received my phone, I finally have the time to have a good look of my phone, I found 3 dead pixels on the screen. Man! was I devastated! (for those of you remember my thread about it). I used the live support again and they suggested me to return it back to them asap and ensured me that everything will be taken care of and not to worry. I remember the operator said to me "Don't worry, handtec will take care of you"
After about 4 days of sending back the phone (which is today ).....my tracking status showed the item was delivered. So I immediately use the live support again to ask them about whether or not they have got the phone. They said they have, so I asked them when they will be sending the replacement back to me. They said they will try to send the replacement today.
I told them that I hope the replacement phone that I will be getting will be without dead pixels. I don't want to have to pay the expensive return postage again. They said they can help me to gain a peace of mind by letting them open my box to check to make sure. So I agreed (it took me a while to make that decision as I have always like the feeling of opening a brand new package )
I then logged off the live support, but as soon I logged off...I was like...oh crap!
I forgot to tell them to wear a glove and also make sure that none of the protectors were taken off while they check my screen. So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today, and I will be getting it early next week.....
WOW....they must be SUPERMEN or something close....so professional and efficient.....
At this point....I would never hesitate to buy from them again in the future because they are very professional, responsible and efficient...
I will let you guys know when I actually receive the replacement back from them......and hopefully by then, I can also say...yay...my screen is PERFECT too
Anyways...thanks for hearing me out....hope I get my lovely GNote back soon!!
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Bought both SGS II and the Note from handtec. I'm probably going to continue the trend with Galaxy S III. Despite what some people say about handtec not selling "UK" version of the note, it's not like it matters much here in the US
Both times, my phones arrived in less than 24 hours from UK!!!
Glad to hear there are good experiences with them, I will have to try them out on my next phone Galaxy S3? xD
plasket said:
My experience has been near the same with them, sans the dead pixels. I placed my order with them at 1:30 EST (Im in the US) on the 28th of November. Email conformations were quick and informative. On the 29th I received an email stating that because of my first time order with them, and that I was overseas, I needed to answer some additional security questions (Credit Card Bank Authorization number, etc.) I responded quickly to this, and they continued the vetting process. I ended up calling them to be sure they had everything. They were very polite and helpful on the phone. Rather than continue to delay the shipment, they asked that they be able to send the shipment to my work address so that they didnt have to wait for the security team to validate my home address with my CC. Because of the time difference between the US and UK, they werent able to ship it on Tuesday. I checked my tracking number on Wednesday and found that they sprung for overnight AM shipping! So Thursday morning my package comes in (my only complaint here is that they didnt ship it in a box, it in a loose bubble envelope). All has been working great since! No dead pixels, and this phone is simply amazing!
Hats off to Handtec for doing it right!
Click to expand...
Click to collapse
How did you reach them on the phone? I tried to call them many times, but all end up being referred to go to the website.
How can the package get there overnight? wow
what version of the note are they selling?? and where is it made (although i'm not quite sure what problems are inherent with which manufacturing site)
DMax99 said:
.....So I logged back on in about a minute after I logged off and asked them not to take off any protectors. Guess what they said to my surprise?! (apparently, it was the same operator)...and he said the check has already been done, nothing is wrong with the phone, and it is going to the warehouse as we speak, ready to be sent out today....
Click to expand...
Click to collapse
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
DMax99 said:
WOW....they must be SUPERMEN or something close....so professional and efficient.....
Click to expand...
Click to collapse
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
koniakki said:
I agree that Handtec is a good/reliable company and also no offense to you but seriously..? In a minute? Come on... Since you said they asked for permission for opening it I assume it was opened/checked after you close the chat.
Lets see:
Closing chat with you and email or phone the Service Dept to check the phone? Time: 1-3min
Service Dept: Find your phone or any phone that will be sent, open box, open back cover and put presumably a used battery in it and start it up? Time: 5-10m if they haven't anything else to do.
Doing some quick tests directly on the phone or connected to the PC? I will give it another 3-8min because some pre-requirements might be needed.
Tests done and ready to ship, shutting phone down, removing back cover, out the battery, backcover on, phone in box closed, report made for the phone(not always), everything ready to sent and finally in it's way to the "warehouse"? Add another 10-20min
We are looking at about 20-40minutes if everything goes smoothtly. No offense OP but some common sense doesn't hurt here. Many people might jump to wrong conclusions reading that.
You are just being sarcastic aren't you...? Please tell me you are!
Also please, this post in not directed to you OP. But at Handtec.
Click to expand...
Click to collapse
LOL....It is TRUE....when I was on the chat the first time I have already given him the permission to check the phone. I don't know how their company works, but when I logged back on (maybe about 30 seconds to 1 minutes after) He told me the phone has already been checked.
BTW....They only said they would check the screen with my new replacement phone as the problem with my faulty phone was with the dead pixels on the screen.
But seriously I am not sure how the company works.....I am suspecting that the company is quite small. So maybe their warehouse and return department are the same department, and maybe there are only a few people working in the company with each person doing multiple things. Therefore, it take less time for communication. I really believe they try to make their company look bigger than what it really is.
Finally, I was not being sarcastic when I told them they are supermen. I really thought that they were really efficient.
ps. all the things I have told you are what they have told me on the chat. who knows what really happened over there on the other side of the world.
They were pretty easy to get ahold of. I called their number that was listed on the website, reached an automated prompt, chose sales support and waited a few minutes on hold. Guy picked up pretty quickly. They have hours from like 7-5:30 UK time
Sent from my GT-N7000 using Tapatalk
You people must be really lucky to get the phone delivered so fast. I ordered mine with some accessories on the 29th, I have yet to get it. Fedex status says clearance delay. First, Customs wanted an itemized breakdown with value. Then they want an FCC form. Having sent many phones to the U.S, I would have expected Handtec to know what documents are required to get through Customs.
That aside their customer service is pretty good so far. I'm just frustrated I didn't have the phone over the weekend.
So finally received my gnote.
Powered up got the OTA and now I'm enjoying it. Handtec even credited my credit card because the price has dropped since I purchased it.
Sent from my GT-N7000 using XDA App
My replacement should get here by tomorrow
Ok....so I have finally received the replacement back from handtec. They have also given me a Travel Power Adapter as a gift. I think they have given me that because the phone was supposed to be sent to me last Friday but didn't end up getting sent on Monday (not really a big deal to me though).
I have quickly turned on the phone to check the screen and it looks fine. I am pretty sure it's a German version as there is a German Manual in the Box plus, the phone was in German when it first booted up. It is kind of weird because everything on the back of the box is in English and even says UK at the buttom.
Anyways...I will start using the phone tonight after it's being charged fully and with a screen protector on. Hopefully there will be nothing wrong with this handset
I must say this again at the end....I am very satisfied with handtec's customer service. I will definitely buy from them again!
Hi Guys,
How have you found the buying expierence to be?
I ordered mine the start of this month and just missed out on the discount. When I ordered I got an email saying it would be a couple of weeks and that was okay, but I have seen that it is back in stock and I still haven't been sent the device according to the website(I am currently on holiday). I go into orders when logged into small and don't see anything, but I can click on the link in the email and it shows my order with the status.
I have tried emailing them and have not had a reply, tried calling them, and when it does ring it just gets cut off.
How has your expierence been, as I may forget all about this phone if it does t get better(plus I now ha e a £40 off voucher for the phone).
Jim
Hi Jim,
Have you checked the tracking service to see if they've given the parcel to the post office? I ordered my phone at 10pm and received it two days later at about 12:30 pm.
I've had the Honor 7 for a couple of days now. The phone runs very smoothly (I even opened up every application on my phone and it had about 1.4gb RAM free and was still working smoothly. I don't have the most intensive apps installed but I wouldn't be doing anything near as taxing as what I did). The finger print sensor is very accurate and quick. It'll take some time to get properly used to all of its features, such as sliding your finger down for notifications and up for recent apps. You can also hold your finger on the sensor to go back to the home screen and tap it once to make it act as a back button. The camera is quite good too but I don't really take pictures so I can't give a proper review of it. Emotion UI is alright and if you're not too fond of it you can just install Nova Launcher like I did. As for the battery I usually get 5-6 hours of screen on time with me using my phone mainly for facebook, whatsapp, skype and watching YouTube videos. I can't give any comments on gaming performance since I don't game on my phone , I imagine it would run most games fine though. I just ran an AnTuTu Benchmark while typing this up and got a score of 52247 if that's of relevance to you. When did you try calling them? They're busy on weekends and when I tried on a weekday the call went through straight away and they were quite helpful. The phone was a steal at £250 and at £210 it's an even better deal so I'd definitely advise buying it.
My experience has been pretty bad.
Ordered on launch day as soon as it went live on website. So expected to receive the phone. Then the website said 7 days. Then 5 days. Then 9 days. And finally 3 weeks. All along people were receiving their phones who ordered 2/3 days after I did as well. In the end I cancelled the order.
Today I used the discount code emailed to me by vmall and tried again. Phone was in stock, order processed and a confirmation page was displayed with order number on it. However, no email confirmation has been received and it does not appear in my 'recent orders' on the vmall site either. And of course the phone is now showing as out of stock too.
I called vmall support and was told that basically I have no order. Which is annoying to say the least.
I ordered at 11am today, didn't get an email but just checked my order and it has been dispatched, seems like there's problem with your order, best keep trying to get hold of them maybe.
for me, vmall UK worked perfectly. 3 days wait, then the email it was dispatched and arrived next day.
And now, despite being told I had no order by the vmall support line, I have just had an email to say mine has now shipped already. Very confusing stuff.
I have waited only 3 days too.
Inviato dal mio PLK-L01 utilizzando Tapatalk
I have worst experience from vmall UK. first I ordered from 29th August using my credit card which I'm using everyday and it working perfectly fine but after ordering they next day I got mail which said that my card is expired, that's impossible! and got email in which they told me to contact so I did CA on phone line said that card I used was expired and I need to provide the card details to them so they can order again, so I gave them my card detail and person said everything is ok now and your card has been accepted. which was same card I used it earlier, but after 2-3 days I haven't got any news about it so I called them again but I got constant engage tone for two days and so I called again CA told me that our staff are NOT allowed to take customer's phone number over the phone and I need to place the order again, so on 2nd Sept. I order again and till than I sent them three email in a week but I haven't got any replay, furthermore when I called them over the phone last week to know order status they said that stock will come next week and told me to call again mid next seek, Today again when I ask they said that they are going to instruct warehouse to despatch soon and I will hopefully get tracking number by today evening but as of 23:39 I haven't got any tracking number or despatch email, they are liar and unreliable company and just to take orders they are giving wrong hope and incorrect delivery estimate which is
complete unfair business practise
Also even before order I called and ask about NFC and they poor knowledgeable CA lady said indeed it have NFC which is completely false information
Poor inventory and order processing system and very limited information and technical information about products seems like they made in hurry to to gain high numbers of sale in short time
Worst customer service
And unreliable company
EDIT/UPDATE: Today 10AM I called them again to inform that all my friend who ordered last week or before me already got that order and why I have to wait , CA said Sorry for the delay and said that I also ordered Honor View case and selected part delivery but somebody missed to acknowledge that on system means all order they are handling manually, after that phone call my status is now showing as "PART-SHIPPABLE" let's see what happen
My issue with regards to calling the CS number seems to have been a weird combination issue of nexus5/3/Spain roaming, although it worked fine and my.Missus phone samsungs3/3/spain roaming.
I spoke to customer services at the start of the week and they said there was nothing wrong with my order and they were getting 1000 new units and they are shipping on first in first out basis, which I challenged as I advised people ha e ordered after me and already got there phone. I will call again today as I no faith in the CS services, but I also ordered a cover as well, and maybe this is causing an issue as the above comment suggests.
Just spoke to CS and she has said the batch of devices they were getting has been delayed.
I questioned about the numerous times I have clicked the order link provided by themselves and see the device as showing in stock was not true, and they are only uptp the 27th of August with fulfilling orders.
I ordered mine on Monday and it was in my house on Tuesday. Faultless. Was able to track it as well.
Sent from my PLK-L01 using XDA Free mobile app
My buying experience from vmall was one of the worst.
At start everything was fine. I pre-ordered the phone and i waited until they'll have it on the stock. I've waited for like 2 weeks. Then I've got message telling me that my payment was rejected. The strange this was that they already took money from my card when I placed the order. I look on my account - my money is back and there is no information about any transactions - nor accepter or rejected. I told them to charge my card once more and then it was ok.
Status change - Package sent! YAY!! finally!!!
but, wait.. quick glance at my invoice... shipping address - WHAT THE F...? Somehow - noone from vmall was able to told me how - the street name in billing address was changed and it looked like someone placed it in google translate and translated it from polish to english... so the result was that the package was going to the non-existent address. Just great. After contacting via phone with vmall they told me they'll do anything they can blablablablablalba.... i talked to them few times, no effect.
In final, I've got my package, but only because I have contacted DHL by myself and they were so kind to change delivery address to correct one. No help from vmall at all in that matter. And after the package was delivered, email from vmall came and it was like "dude, you were saying that the address over there was wrong, but someone took the package! look ,there's signature!! the address was correct, you moron, but you said it was incorrect!".
Just no comments... i replied them that they were useless etc, I gave them screenshot from DHL tracking saying that the address is wrong and there is need of contact and attached them DHL emails that I had... it was like one week ago, still got no response...
TLDR: Vmall support is USELESS, totally useless and the people over there are stupid and cannot understand simple things. They couldnt tell me how did they got the strange shipping address (translated polish street name via google translate. WTF!? from when you do that and what for!?)...
I've personally found Vmalls support excellent. The stock issue is down to the production side and out of their hands. When I've phoned they've been efficient (split my order so the phone was sent, which was then dispatched an hour later). I phoned earlier today to cancel the flip cover as I'm just fed up of waiting (and realised the flip to turn screen on feature won't be as useful as it was with the H6, what with the H7's double tap/fingerprint methods to access the screen). The woman said "do you want to give it to me?" and I thought I accidentally phoned Babestation, but then realised she was referring to the order number! Cancelled it no problem.
Hi, has anyone here bought there mate 8 from gizok. I purchased mine on Febuary 11 and money was taken from my account. Its a week later and has not been shipped i also selected express shipping. Ive contacted them and they said they had new years and it will be shipped and it still has not. Wondering if people here have dealt with them? Thanks
killuminati206 said:
Hi, has anyone here bought there mate 8 from gizok. I purchased mine on Febuary 11 and money was taken from my account. Its a week later and has not been shipped i also selected express shipping. Ive contacted them and they said they had new years and it will be shipped and it still has not. Wondering if people here have dealt with them? Thanks
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Yeah I've ordered three phones from Gizok including my Mate 8 and all were shipped pretty quickly. With the Chinese New Year there is always a delay. Email them again and ask them if they have any word when it will be shipped. You probably didn't need express shipping as I got mine in three days to the US.
ajsmsg78 said:
Yeah I've ordered three phones from Gizok including my Mate 8 and all were shipped pretty quickly. With the Chinese New Year there is always a delay. Email them again and ask them if they have any word when it will be shipped. You probably didn't need express shipping as I got mine in three days to the US.
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So they are shipping today. I picked express whats that mean 2 nights? It would be nice sold my note 5 on valentine and not having a phone is killing me hope it comes sooner then later.. thanks
I ordered from Wondamobile a few days ago. They still havent shipped so I emailed them and they said "The stock for Mate 8 is having a global delay due to the congestion after the CNY holiday."
I hate that this site and most others still have them displayed as in stock
I ordered two Mate 8's for my wife and I on the 13th of February. I knew the Chinese new year was still in full swing, then here in the US we had presidents day that following Monday, but it's been almost a week. They were quick to take my money though. I've emailed them, and they've assured me that they will be shipped within 1-2 business days. I've been checking every day, but sadly it still says the order is still "processing." I'm beginning to really dislike that word, and would like to remove it from my vocabulary. Yes I'm an impatient little brat.
-Update-
Gizok finally shipped them last Friday, but not before I had to be a little assertive with them, I basically told them that I spent a lot of money, and was promised expedited shipping 3-5 days. They shipped them that day. I'm receiving them tomorrow (crossing fingers). I just hope that they don't send me two bad phones on account that they felt I was a little rude to them. We'll see.
dpagoh said:
Gizok finally shipped them last Friday, but not before I had to be a little assertive with them, I basically told them that I spent a lot of money, and was promised expedited shipping 3-5 days. They shipped them that day. I'm receiving them tomorrow (crossing fingers). I just hope that they don't send me two bad phones on account that they felt I was a little rude to them. We'll see.
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Is Gizok a reliable site? And how much time did it take you to get the phone?
I thought they were reliable. I think it took so long for shipping because of the Chinese new year, but once they shipped, it literally took 3 days. I'll warn you, the packaging is adult proof lol. It took a bit to get them out, but they pack them very well, nothing was damaged, and the phone is gorgeous.
I've ordered a bunch of stuff from Gizok and never had a problem. Once in a while something isn't in stock but it comes in within a few days and they ship it when it does. The Chinese New Year is the worst time to order something from China as a lot of businesses close for it.
Does anyone have contact info on Gizok? I've placed an order for a Huawei Mate S, but whenever I click their Contact page or Help Desk function from My Account, they come up as completely empty pages. It feels dodgy, but since ajsmsg78 said above that you've ordered more items from them and all received, seems a bit more reassuring. I actually want to contact them to change my order from Mate S to Mate 8. Hopefully they can still do that. Thanks in advance!
Edit: I've tried to contact them through Facebook messenger, but that seems unresponsive.
Email them at [email protected]
I ordered a mate 8 off the site initially and never received it and they weren't much help. All they do is tell you to ask DHL.
Hi Ephemera,
Thanks for your reply.
You're saying they ripped you off for hundreds of dollars? You just lost all that money and that's that?
I'm not sure if I wanna take my chances and give them even more money by switching my order to a more expensive phone now
On the other side, a colleague at work ordered a Xiaomi from aliexpress and didn't receive it either, but in his case it really was DHL. Apparently a delivery guy that stole it.
Would be great to get some more input on Gizok. I'll mail them at the given address but first I want to know why their contact and help desk pages are blank.
Thanks again!
Response through email is very swift. They've notified me that a switch to Mate 8 is not possible since they already shipped my Mate S. Sounds promising. I'll update if/when the phone arrives.
Today I received confirmation from DHL that they received the package and I had to pay import tax. They're delivering monday, so thats just 7 days delivery time. I'm happy so far
Phone arrived today Packaged really well and delivered super fast (4 days). Thumbs up to Gizok :good:
Baelrah said:
Hi Ephemera,
Thanks for your reply.
You're saying they ripped you off for hundreds of dollars? You just lost all that money and that's that?
I'm not sure if I wanna take my chances and give them even more money by switching my order to a more expensive phone now
On the other side, a colleague at work ordered a Xiaomi from aliexpress and didn't receive it either, but in his case it really was DHL. Apparently a delivery guy that stole it.
Would be great to get some more input on Gizok. I'll mail them at the given address but first I want to know why their contact and help desk pages are blank.
Thanks again!
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Still waiting on a resolution though I'm glad you have received your item. I advise everyone to purchase elsewhere until I see where they take this, I do not want anyone else to be stuck in my shoes.