Database Users

unread email count showing 1 unread message even when no account attached

hi there,
a friend of mine has got a very annoying issue with his hd(blackstone) he got it from orange uk and added his email account which pulled down his emails no probs, for some reason though now it shows 1 unread message on his touchflow (and on the front of s2u2).
I assumed it was the problem with when you go into the account and not read an email properly how it shows highlighted.
This wasn't the case, so ran FixUnreadCount.exe that ive seen from prior posts, this didnt fix it after a softreset.
so....
deleted the entire account still there,
readded a different account, still there,
deleted the account completely
soft reset ran FixUnreadCount.exe
soft reset, still annoyingly there!!
went to edit the registry HKEY_CURRENT_USER\System\State\Messages\sms\Unread\Count and made sure its set to 0
softreset and still!!! showing 1 unread email
can any one suggest anything else as im running out of hair to pull
thanks

I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?

hi sadly its not even that

annonymouse said:
hi sadly its not even that
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Click to collapse
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...

evilskanker said:
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
Click to expand...
Click to collapse
I'd agree with you as I had the exact same problem.

Hi, I had the same issue when I have done the fake exchange server trick to avoid having ActiveSync launched in the background.
Pehaps your friend has tried the fake server trick...
The way to fix your mail counter issue is to configure again the same fake server, and then, you go to your mails and you'll see a welcome mail in the exchange server inbox.
Delete it, and only then, you can delete the fake exchange server.
Because if you delete the fake server of the fake server trick without deleting the welcome mail, then you have the mail counter issue without any other way of getting rid of it.

ok, here is what you do...
Create an exchange mail account again. This time you will get a Microsoft welcome message again. Now go to your Inbox and tap the Inbox on the top left side to open folders. Then you would see the mail either in your deleted folder or any other folder. Go to that folder and delete the mail. The trick is to read the welcome mail and delete it so that it will not show as unread mail.
Actually, you can even access the Outlook folders without creating the mail account, just go to your SMS inbox and open the folder list from the top left as described above. Then choose the Outlook folder and expand, you would see the inread mail in one of those folders.

jentech said:
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
Click to expand...
Click to collapse
This method fixed it for me and I had tried all other options! I had originally only set up Exchange to sync with my Google contacts, but it still received a welcome email...which I had no access to as I had no email accounts set up on my phone!!
So, as above, I recreated my acount (as I had deleted it twice out of frustration) but this time enabled emails to sync also. Went into the email account and deleted the welcome emails of which there were now 3

I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks

unclesomebody said:
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
Click to expand...
Click to collapse
Try to go in your messinging application (not TF3D) an take a look at every folder. i guess theres the welcome mail from microsoft (the 1st you get after creating a new account). read or delete it an all will be good

I've done exactly that and can't find it anywhere. Not in TF3D it shows that the unread email resides in my gmail inbox. Makes no sense to me.

Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.

gweedo767 said:
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
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Click to collapse
i think the problem (see first post) has been that he was checking the wrong registry key.
please check the following keys:
HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\sync\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\totalemail\Unread\Count

HI,
I've got the same problem.
HKEY_CURRENT_USER\System\State\Messages\totalemail \Unread\Count always comes to 1 even if I modify it!

Phantom Message
I had this problem too and it bothered me for a few days. I think you are having a hard time finding the outlook folder with the welcome message.
You need to get to the Windows Mobile inbox screen (not the touch flo screen)
You can get there by clicking inbox from touch flow or start>messaging
Look in the top right hand corner of the screen for the word "inbox". Click the arrow to the right of this.
Here you should see trees - there should be whatever account you setup (gmail, etc...), outlook and sms/mms.
Click the plus sign near outlook to expand it.
I bet you will see the blue 1 next to the inbox under outlook.
I hope this helps.

MOD EDIT
Thread moved to general discussion as not related to rom development

This happens when you add a non email Exchange server (Google Sync).
I just open the SMS inbox and slide to the right to find the 'Welcome Email' and delete it. Never comes back.
Saves creating the fake server or registry editting.

Yeah, this happened to me also. Brand new HTC Touch Pro2, wanting to sync with Google Calendar and Contacts, then I get this "phantom" unread message count. I attempted to connect to my Google Gmail account calendar & contacts via ActiveSync. I made a few mistakes along the way (had to delete & recreate connection once), but am now successful in connecting the phone contact & calendar list with Google. I selected ONLY the Calendar and Contacts to sync via ActiveSync.
The "new message" green circle icon now appears over the "mail" icon in the TouchFlo 3D UI, with the number "3". This number happens to correspond to the number of times I created (then deleted) the ActiveSync connection to Google Calendar & Contacts. When I enter the "Mail" selection (WM's 'Messaging'), I do have a Gmail account established (using IMAP4) but there exists no unread messages.
For a while, I was unable to get the "3" unread Mail message notification to cancel from the TouchFlo 3D UI. I have no unread messages (text or email). I've attempted to delete & re-establish my IMAP4 connection, but the situation remains. I have attempted to delete & re-create the ActiveSync connection to Google, and when I do that step, the phantom quantity of unread messages (the number in the green circle over the "envelope") increases by 1.
The fix mentioned above by VizagDude works. Here it is again with slightly more information:
From TouchFlo 3D's main screen, slide over to the "mail" icon.
click on Menu (bottom right of screen)
click on "Accounts >", then "Accounts...". This brings up the "Messaging" view
Select the "SMS/MMS" account entry (should be the first one in the list). You should see a list of text message threads that you've recently sent.
From the SMS/MMS menu entry, click on the dropdown arrow next to "Inbox" (top left of screen).
In this dropdown, you should see an entry in the tree called "Outlook E-Mail" in the list of folders. Click on the "Outlook E-Mail" entry in the tree.
Within "Outlook E-Mail", open the inbox folder, there will be a number of new emails titled "E-mail Tips and Tricks". (How kind of MS to secretly welcome us to the wonderful world of email )
delete those messages.
The count of unread messages will now match your actual unread messages from other email accounts that are on your phone.

I have the exact same issue, but unlike some of you I dont have problems with the Outlook acc I have, its with my private pop-account. It has a perpetual "1" attached to the inbox. I have cheched all paths to the inbox and there is no way fixing it. Last time hard reset did, but thats hardly favourable...

Agh! This bugs me. I have aboslutely no new email in my account. I've checked all folders. Under the mail app's folder tree it says 2 unread in my pop account's inbox, and says 2 on the touchflo tab. It was one for a while, and now there's a second one there. This happened to me on Dutty's before, now I'm on Miri's WM 6.5 Sense 2.5 v15.
Is there some way to fix this and ideally keep it from happening? None of the fixes above helped.

Googlemail ( resolved)

Can someone please give me some simple instructions on how to set up googlemail push. I have googlemail set up and email frequency box is set at 5 minutes, it gives no option for push. I have not found the option to sync contacts etc. Maybe I am having another senior moment!! Thank you.

Check out the beta section on google sync website -That should give you the info you need. I have not got it to work yet though.

Belynda said:
Can someone please give me some simple instructions on how to set up googlemail push. I have googlemail set up and email frequency box is set at 5 minutes, it gives no option for push. I have not found the option to sync contacts etc. Maybe I am having another senior moment!! Thank you.
Click to expand...
Click to collapse
if you create an new email account, don't select the gmail option. You need to create an active sync (exchange) connection... then you have push mail. instructions are indeed on the google sync beta page....

Many thanks, I will head over there now

in activesync app, type your gmail email and password, server is m.google.com ., go thru options for cal, contacts, and email, frequency, and peak times.

gavinfabl said:
in activesync app, type your gmail email and password, server is m.google.com ., go thru options for cal, contacts, and email, frequency, and peak times.
Click to expand...
Click to collapse
Thank you
Now got the phone to push, new problem is that the notification sound does not work with it at present, could this have anything to do with still having the ordinary googlemail on the phone?? Do I need to remove it????

Getting in a mess here I deleted the original googlemail, now I have none.

Belynda said:
Thank you
Now got the phone to push, new problem is that the notification sound does not work with it at present, could this have anything to do with still having the ordinary googlemail on the phone?? Do I need to remove it????
Click to expand...
Click to collapse
dont think so. I prefer using activesync for google contacts and calendar, and setting up gmail but without push in the email inbox. You should get email noises, no matter if both are there. Go to home screen, settings tab, menu, all settings, sounds and notifications, tab sounds, scroll to new email and check options are ticked as needed.

I can't get the push to work despite having hard reset the phone a couple of times. ( now got to get my music and photo's back on)
Contacts not so bad as they will sync with myphone.
I think I am going to have to go back to normal google syncing every 5 minutes. unless someone has another solution.
Thanks for your help

it may be your network not allowing it. make sure proxy is off in connections (settings, all settings, connections, connections, manage , edit, proxy)

gavinfabl said:
it may be your network not allowing it. make sure proxy is off in connections (settings, all settings, connections, connections, manage , edit, proxy)
Click to expand...
Click to collapse
Thanks again,
Proxy is off.
Network O2 , I have had push email with Hero and O2.

I don't know what happened or that I did anything but push has decided to suddenly work!!!
Thanks for all your help.

Belynda said:
I don't know what happened or that I did anything but push has decided to suddenly work!!!
Thanks for all your help.
Click to expand...
Click to collapse
Can you maybe post a small howto on the setup (srver and client site)?
I think that this would help a lot of users who would like to have this!

If I use GMail, but use my own domain instead of @gmail.com, can I still do Push Email?

jackhappy said:
If I use GMail, but use my own domain instead of @gmail.com, can I still do Push Email?
Click to expand...
Click to collapse
Your provider will need to support this.
It's NOT a normal thing they do.
Only "free" push providers that I know of are Gmail and Hotmail (live)

htc-hd2 said:
Can you maybe post a small howto on the setup (srver and client site)?
I think that this would help a lot of users who would like to have this!
Click to expand...
Click to collapse
Sure!
This is what worked for me after lots of attempts.
I deleted the original IMAP googlemail account
Iwent to activesync
Put in my googlemail address ie [email protected]
Password xxxxxxx ignore tha fact that it then adds extra digits.
Save password
leave domain name blank
username will come up as santa, this needs changing to [email protected]
edit server will come up and this is m.google.com
Choose the data you want to sync
Choose schedule as items arrive
The forst sync I had to press send and receive thereafter it worked.
What was confusing me before was the fact that I had the phone charging in the computer as I set up, it would not sync until I unplugged it. After unplugging it only pushed new mail not the mail already on the server.
I hope this makes some sense I am very new to this.

Ok.. Looks easy. Did you set anything in your gmail account on the server?
Also. I'm not sure if thats your true e-mail address, but if so, and if you do not like spam, you better remove it from your post!
Lot's of spam bots WILL get your e-mail address, and use it for sending spam to you!

Ok I managed to get it working after a bit, but syncing still seems slow. Also when I send a message from the phone it shows up in my mail client inbox anyway to stop this happening.

htc-hd2 said:
Ok.. Looks easy. Did you set anything in your gmail account on the server?
Also. I'm not sure if thats your true e-mail address, but if so, and if you do not like spam, you better remove it from your post!
Lot's of spam bots WILL get your e-mail address, and use it for sending spam to you!
Click to expand...
Click to collapse
No not my real email address it is of course santa's and he does not mind mail!
Did not set anything on server.

did anybody try to send a mail with some attachment to your gmail push account? When i get the mail on my device, i can see the attachment, however, i cannot open it or save it. When i click on the attachment it says downloading... but still cannot open or save it? does it work for you guys?

Dont suppose anyone can help me with my weird email problem!

I have a Nexus One working fine on Orange.
I use it for my Blueyonder email account which is set up just the same as it was on my Hero.
The problem is this:
I get the email notification to say i have new emails, then i go into my emails and the emails are there. Then it starts to refresh my emails and then before my eyes there all disappear! It deletes them before i have chance to read them.
If i then go onto my pc to check my emails there are none there. So its obviously deleting them from the server.
Now i have checked double and triple checked the settings.Its definitely not set to delete from server or even delete when read.
Any help will be appreciated as i dont know what is going on and I'm losing important emails.

I take it you are using the native email client?
Maybe this is not the answer that you are looking for but I use the Gmail App instead of the native Email client. That way I get the benefit of Push without having to refresh.
If you are interested in doing the same then all you have to do is..on your PC:
Gmail > Settings > Accounts and Import > Check mail using POP3: > Add POP3 email account.
Then all blueyonder emails will be pushed to the Gmail App and you can set a label for them as well.

Yes i am. I`m just upset that it doesnt work just like the Hero did. That was spot on..
I`ll try your idea if no one comes up with a solution for me. Cheers.

I agree with Abbsta... you should to add your blueyonder account to gmail and receive all your blueyonder emails in gmail account.
it is much easier and being a google phone it works well with gmail accounts...

I did what you said and its spot on cheers..

Just an update. Spoke to HTC had no idea why it was doing but suggested i use imap instead of pop3.
It worked!

Can't delete "invisible" email

Hi, I've searched but can't find an answer to my email problem:
I've got 2 POP email accounts set up on my phone, and until now have had no problems, but a couple of days ago the email tab on the ribbon at the bottom of the home screen shows I have one email in one of my accounts. However, when I go to that account no email is visible, so I can't delete it to get rid of the false notification. When other emails arrive in that account they are visible, and I can delete them when necessary.
This problem doesn't stop me using the phone, but it's a bit irritating - any help is gratefully received. Thanks.

I think it's due to active sync. Go to Outlook E-mail inbox. There should be an unread email in there.

Thanks for your speedy reply Myth1001, but I've already checked that possibility. When I say I've got 2 email accounts I mean 2 that I've set up: Audiosense.co.uk, my company, and Sky.com, a general domestic account. There is also the Outlook account, but I didn't set that up - I presume it's part of Mobile Office. The "stuck" email is in the Sky account. When I go to the email account screen, the Sky email icon has a green box with the figure "1" in it, but when I tap to open the message it won't open, and therefore won't delete.
I have both accounts set up to leave messages on the server so I get them on my desktop machine when I return home, so I'm going to try deleting the last few day's emails from the Sky server. I don't think it's that but I can't think of anything else at the moment.
I'll let you know what happens.

[Q] How to add pop3 email account?

I swear I've looked everywhere and can't find a way to do this. How in the world do you add a Pop3 account to the email application? If I try and add an account I only see Facebook, Twitter, LinkedIn, Server, Microsoft Exchange ActiveSync, Google, Facebook and Samsung.
Where's pop3?

Launch Email application...enter email & password...click on Manual Setup....there you go...
-Trikanth

When I launch my email application I get taken directly to my Exchange mailbox which I already setup. Surely it's possible to have more than one account? I checked the menu in the email application and do not see an option to add an additional account, which is why I figured it would be in Settings - Accounts and Sync.

Finally figured it out. You have to click on the account up top - then you can click menu - new account. This should do it.

djsars said:
Finally figured it out. You have to click on the account up top - then you can click menu - new account. This should do it.
Click to expand...
Click to collapse
can someone explain this a little better, or perhaps post a screenshot? im not seeing what you are describing,
thanks
jason

I click on apps-email-the bottom left key that lights up-you will get the option to add account-it worked for me yahoo mail up and running.....