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Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
I am ready to throw my phone against the wall!
All of a sudden about 2 days ago my phone began to run extremely slow. I cant even describe how slow it was. If I tried to send a 8 word text and after the 4th letter or so it would simply stop recognizing keyboard input. Its acting like its low on ram but I have plenty of memory. If I let it sit, turned on, for a 10 mins or so it might finally show the text so I could then send it. Also, the internet stopped working and it wouldnt connect to my email server (hotmail). I did a hard reset, soft reset and nothing worked. Its acting like it has a virus or something.
Cut to today, I thought I could just reflash it with Black Satin Medium and it would fix everything. It always seemed like a good program and I never had any problems before so I thought I could just reinstall it. It was fine for about an hour and now its moving slow again. I dont know if it could have been one of the .cabs I installed but they are the same cabs I had on my phone for months before it flipped out 2 days ago.
So please help! I use my phone for everything and right now it is unusable!
Once I get that part figured out I need help to figure out how I can get my contacts back onto my 8525. I have flashed my phone before but they always appeared right back onto my phone when I was done. It was effortless. And now I cant figure out how to get my contacts back. On Activesync, when I go to Tools, Options, then try to select Contacts as an item to sync I get a message that says "Activesync cannot synchronize Email, Calander, Contacts, Tasks, and notes, because outlook is not installed on Windows PC. To Sync Email, Calander, Contacts, Tasks, and notes do the following: Disconnect the device, Install and run outlook, and then reconnect the device and try again."
But I have outlook on my PC and 8525. I never use either of them but they are there.
Lastly, and this is another big annoyance, any time I connect my 8525 to my laptop the clock on my phone jumps ahead 3 hours exactly. The time on my computer is the current time and so is the time on my phone. but everytime it jumps forward.
I am using Black Satin Medium WM 6
Rom date: 7/10/07
Radio version: 1.43.00.00
Protocal Version: 32.76.7020.19H
Storage:
63.48 mb total
7.35 mb used
Program:
50.77 mb total
27.72 mb used
2 gig memory card.
Installed cabs are:
Sleuth 255's PTT Fix
HTC Xbutton 1.51
Cyberon Voice Speed Dial
Lexistudy
Lexisgoo english dictionary
PLEASE HELP!
Jim
jimbo69ny said:
1.I am ready to throw my phone against the wall!
2. I dont know if it could have been one of the .cabs I installed but they are the same cabs I had on my phone for months before it flipped out 2 days ago.
3. Once I get that part figured out I need help to figure out how I can get my contacts back onto my 8525.
3. Lastly, and this is another big annoyance, any time I connect my 8525 to my laptop the clock on my phone jumps ahead 3 hours exactly. The time on my computer is the current time and so is the time on my phone. but everytime it jumps forward.
Click to expand...
Click to collapse
Hi Jim,
1. Hermes is a good device - don't do that with some patience everything will be fine.
2. In such a situation I will go to a major upgrade. Flash new radio e.g. 1.54, and maybe try some of new ROMs - Schap'a or Shamanix
- dont rush to install any cabs first, just see how the device performs for some time. Try syncing with your pc to see can you get the contacts on the devide
- it could be that some of the cabs got corrupted. maybe make sense to download them anew.
- start installing the cabs one by one, with significant time and usage between the installations - you can figure out which one is causing the problem
3. before start syncing for first time, just delete all mobile devices on PC activesync -- >File>Delete Mobile Device
4. Check your regional and clock settings
Have you installed any other software from your PC? I use to have similar problems with early versions of WM6 after installing CE-Star (Asian languages support)
Let me konw how the device performs
Cheers
PS. It is recomended after fresh flash of ROM to hardreset the device imediatley and only then start installations od applications
I just installed Schap's WM6 Pro 4.20 ROM and its running much better. It looks to be a great program. I wish the clock wasnt so huge but it all seems to run great.
I still cant get my contacts to sync though. When I put my device name in there and connect using activesync it keeps changing the device name to WM_Owner.
Im playing with it. Any more suggestions could be helpful.
The regional settings were off. So the clock is now good.
jimbo69ny said:
I just installed Schap's WM6 Pro 4.20 ROM and its running much better. It looks to be a great program. I wish the clock wasnt so huge but it all seems to run great.
I still cant get my contacts to sync though. When I put my device name in there and connect using activesync it keeps changing the device name to WM_Owner.
Im playing with it. Any more suggestions could be helpful.
The regional settings were off. So the clock is now good.
Click to expand...
Click to collapse
Glad to hear that the device start running better
re sync issue - did you delete all mobile devices on Microsoft ActiveSync? after that you should be able to establishe a new partnership between the PC and PPC - then everything must work fine
But if i delete all of my mobile devices it will erase my saved info then my contacts will be lost for ever wont they?
jimbo69ny said:
But if i delete all of my mobile devices it will erase my saved info then my contacts will be lost for ever wont they?
Click to expand...
Click to collapse
You dont delete any info on your PC, only the partnership between PC and Pocket PC. This will not affect your contacts. After that should establish a new partnership - choosing all settings etc., and everything must be fine.
WARNING! Better first archive your contacts and then proceed.
I deleted one of the two relationships, WM_Owner, and it deleted the folder on my pc with all the info in it. I haven't deleted the WM_James_Klafe2 relationship yet because that's the one that should have all my contact info it it. that was the name of my phone before I installed schap's 4.2
I have it backed up, should I just delete it and see what happens when I reconnect it? should I name my 8525 WM_James_Klafe2 again?
I hate creating more clutter but I started a new thread that specially relates to this problem.
http://forum.xda-developers.com/showthread.php?p=1784760&posted=1
jimbo69ny said:
I deleted one of the two relationships, WM_Owner, and it deleted the folder on my pc with all the info in it. I haven't deleted the WM_James_Klafe2 relationship yet because that's the one that should have all my contact info it it. that was the name of my phone before I installed schap's 4.2
I have it backed up, should I just delete it and see what happens when I reconnect it? should I name my 8525 WM_James_Klafe2 again?
I hate creating more clutter but I started a new thread that specially relates to this problem.
http://forum.xda-developers.com/showthread.php?p=1784760&posted=1
Click to expand...
Click to collapse
Hi Jimbo69ny,
Personally I test almost every new rom for Hermes, and every time there is a new rom on my device I do three things:
1. name the phone - e.g. WM_James_Klafe2
2. delete partnerships on the PC - do not do any backup etc.
3. establishing new partnership between the pc and ppc
thats all!
All my contacts are synced with no problem, including notes, and other stuff defined for synchronization. in fact your contacts are stored in outlook, and deleteing the partnership do not affects them at all
Cheers
so what if I don't have outlook installed anymore? does that mean I lost my contacts? does someone a copy of office that has outlook in it someone could send me?
Damn it Ive been having one problem after another with my 8525 just when I think things are going good there is another set back.
My phone wont sync to my computer anymore. I have Schaps 4.20 installed and I installed the cube earlier today just to see what it was like because I was going to upgrade to shaps 4.3. I really liked it but I its more than I need. Now its time to upgrade and when I connect my phone to my pc i get a message that says "usb device not recognized"
What the heck is going on?
I uninstalled the cube from my ppc did 2 soft resets, restarted my computer and it still wont recognize my pcc
After two hard resets I finally got it to accept Shaps 4.3 rom. It still wouldnt do it after the 1st and 2nd hard reset but for some reason, the last time I connected it via usb, it worked.
THANK GOD! I dont know what happened and why it wouldnt connect but Im happy I fixed.
Still no contacts though
Hi Jimbo69ny,
to best of my knowledge the contacts are stored in outlook. if do not have outlook on your pc i cant say what activesync will sync - my assumption is that you have, as you was able to sync some time ago, dont you?
(on my secnd pc i have outlook express and it syncs too with no problems)
which Cube you have installed? I never had such kind of problems with any cube.
the problem "usb device not recognized" happens from time to time - no idea about the exact reason. sometime it is enough to disconnect the device and connect it again, in few cases i needed to restart the computer - and then it worked with no problems. never did hardreste.
I am confused that you still cannot get your contacts synced. i guess you followed the steps i gave you previously
let me know how you forward
btw, try focussing on one issue only - get first your contacts synced
I am new with a touch HD, I had a Himalaya and a prophet before, now a new HD since yesterday. I could sync with VIsa a couple of times, but when I saw that I had synced with 2, I removed both to start clean again, but now I can't sync any more, I always get a message that there is a problem with repllog.exe.
I tried everything. I reset the hard spl I reinstalled my original rom, nothing!! I still can't sync and I don't know any more what to do.
It is very strane that I can flash a new rom, but no sync!
I can sync on windows XP! But I hope to find a solution, coz I want to contue using Vista
eddyve said:
I am new with a touch HD, I had a Himalaya and a prophet before, now a new HD since yesterday. I installed the hard SPL since I wanted to move from an installed Dutch to a WWE version and it worked.
I have a laptop with Vista and WM7, but sync only with WM7 and it worked until tonight. I changed to Vista and it started to sync with Vista, which I stopped because the outlook version was not up to date any more.
Later I discovered that I had 2 pc's to sync, and I removed both to start over clean and then it happened. I can't sync any more, I always get a message that there is a problem with repllog.exe.
I tried everything. I reset the hard spl I reinstalled my original rom, nothing!! I still can't sync and I don't know any more what to do.
PS I used Restore_Stock_SPL_114_2
Click to expand...
Click to collapse
Shameless Bump
Strange, not sure what the problem is. Only thing which comes to mind would be to upgrade vista drivers
Problem solved after flash
I flashed Dutty's V2.3 (after hard spl) and now without changing anything, my HD syncs again!
Same issue --- HELP!
I updated to Windows 7 (clean install on a Dell M1330), and started to get problems with HD freezing randomly when not connected, after I started syncing with Windows 7 - also losing all Contacts data - kept getting message that a change had been made on the server which required me to resync. When I did so, it lost all my Contacts data - this happened several times, so I thought it's time to tackle the issue. Attempted to resolve the problem by reinstalling WWE 1.56 (using USPL). Now I get the same repllog.exe issue, which prevents me from syncing at all. Using Office 2007 suite for Outlook etc. I'm pretty much at the end of my tether with this device now... deleted and reinstalled WMDC, uninstalled, deleted and reinstalled drivers, hard reset and eventually clean reinstalled the HD. No change. I'm sure it's something simple, like both devices trying to overwrite one another - but cannot find the answer yet.
...starting to solve it...
OK. After all this BS, maybe it's not so difficult.
I deleted the relationship (yet again!). Then set up a sync relationship, but with NO items selected. This time, the sync completed successfully and immediately.
(this empties and rebuilds the repllog file)
Next, I repeated the exercise with only contacts selected. Now it syncs Contacts OK.
So I suspect that the problem will be with the email files. Maybe I have to set up the accounts on the 'phone EXACTLY per the previous settings before I try to sync the email to them?
Anyway, I've got contacts data and a working sync relationship, so at least something achieved at last.
...and hey presto. It now syncs perfectly, with everything except Tasks (which I don't use). So I guess it has something to do with conflicting settings between the app on the PC and on the sync setting.
Hope this helps.
I don't know if this is the correct forum for my problem, if not please don't flame me
I've been looking all over the web, but haven't been able to find a sollution to my syncing issue. This issue didn't occur on my Diamond 2, Touch Dual or any other phone. Don't think it's a HD2 issue though...
When my HD2 is connected to my laptop via the desktop cradle, it of course syncs with my Outlook 2010 (beta testing).
Everything syncs very well, except for one thing which is really annoying.
It just keeps on syncing and syncing the calendar with 1 error, over and over again and again... (you get the picture)
When I open Outlook to see what it's having trouble syncing, it looks like it's trying to insert a "half hour appointment" during "today" with no name, content or anything. It keeps inserting it, and then removing it, and inserting it, and removing it, and inserting it and so forth...
Does anyone have this issue, or hopefully a sollution!?
EDIT
Installed applications that are using the .pst calendar file from Outlook:
- Rainlendar
- WMDC
- DeskTasks
Here is what I've tried:
Reinstalled WMDC...
Reinstalled Windows Mobile Device driver...
Deleted the partnership and then made a new one...
Deleted the syncing-tasks (calendar, notes and so forth) and then set them up again...
Banged my head on my desk...
Chewed a corner off of my keyboard...
PS: I've tried to "catch it" with a screenshot, but it's only in my calendar for a split second.
Hmmm...
Apparently there is also an entry it can't sync.
The entry is from a former installation of Manilla Birthday, but it's no longer in the calendar. Wonder how I'm supposed to delete it, when I can't see it...!?
Anyone got some input on this?
Would be much appriciated
My first post, so firstly hi to everybody who reads this and as often is the case Plz Help, Hope it's right to start a thread on this as I have little experince with this sort of device, at present I have not suceeded in doing a complete first sync
My wife got an HD2 from O2 and it's causing me to loose my marbles.
Background is
No G3 internet but is connected to the web by Wi-Fi at home.
No emails but use Outlook for contacts, calender, tasks and notes. We also expected it to be able to sync Word Docs but apparently it doesn't, though we have not had an opportunity to get that far yet.
Laptop uses XP pro SP3, Outlook 2007 (Office 2007 Pro) and Active Sync 4.5. using USB cable.
The HD2 has.
Os version 5.2.21864, Rom version 1.43.206.4, Rom date 11/06/09
Over the past few weeks I have managed to migrate every thing from Palm Desktop to Outlook, the biggest problem was the calendar database which given the length of time we have had Palms has grown to 15000 items, eventually had to use pocket copy which worked straight away.
Checked Outlook pst with ScanPST and resolved 4 problems and was confident that would be an end to the problems, then told my wife to get an HD2 as even though it was overfeatured for our business use, it should do what we wanted.
So it was up to me to set it up and this was where the Problems started.
Set up WiFi fine, then tried to go to sync screen through Htc software and kept being asked for an email address, not a good start.
Went to windows 6.5 and opened active sync which did say it needed a connection, so installed Active Sync 4.5 on PC.
Surprised to find a lack of options in options of Active Sync as our caledar goes back to 1995 so the options of 2 weeks, 1,3,6 months or all, really does leave a big gap. what were you doing today last year or two years ago ?
I was always going to sync the calendar first but did not expect it to default to 2 weeks back on first sync, it did work and I could now get in to active sync and set options on device so set calendar to all and did a sync. It got to 2005 (about 11000 enteries) and then Active sync put up error
-- device run out of memory Turn off and close applications error 8007000e --.
Since then I have
1. Hard Reset more times than I care to mention
2. Used system Restore.
3. Reinstalled Active sync, and removed all signs in registry at each removal.
The furthest I got was by syncing last 2 weeks and future appointments after syncing up to Nov 2007 but then I tried to last 6 months and it deleted the 12000 enteries on device and ran out of memory.
I do not belive I have run out of memory as having got Calendar synced as far as possible I can then put ticks in Contacts, Notes and Tasks and they then sync without problem.
It does not appear to be corrupt enteries as it does not stop at the same place after resetting up.
If it is running out of memory why would it show 87mb free and this database is going to have to carry on growing and if I have to do a hard reset I will have to go though this again.
I thought I would try to get some help here before returning the device. sometimes if I remove a tick from say contacts it deletes them from device and sometimes not.
As a business device my wife relies on it and at present it really not living upto the hype, We need reliabilty and my confidence is a little shaken, is it possible that the phone is faulty ? Is a database that I can load on a Palm Tungsten really too large for the HD2,
I have searched for updates that might resolve this and notice that others have had similar problems with contacts but no sign of a clear cut fix, nothing mentioned in update info seems to relate to this problem.
I hope I missed something as overall I like the HD2, I would flash the latest Rom but being O2 I imagine I would have problems returning it if it did not fix problem and I am at a loss as to what to do next so advice and help would be really appreciated.
You just don't sync past events more than 2 weeks. The pocket calendar is not meant for an archive. To view old appointments, you need to go back to outlook, exchange or gmail.
Even on palm, you should archive/purge your pim data regularly to avoid it growing indefinitely. On WM, the practise is forced upon you. Only the recent entries appear on WM, and the full set stays on host.
Thanks for the reply Alex, that is not good news, if it went to two years that would have been enough, but 6 months is not enough let alone only 2 weeks.
If I could I would back up outlook.pst and then delete all appointments before say 2008, then Active sync with setting "all", this been the initial sync. I would then set it to last month (in Active sync options/calender/settings) for all future syncs. Then return backed up pst to outlook and go from there.
But when I change from all to 6 months it deletes all but the last six months I have never used Outlook, being used to Palmdesktop so it is a steep learning curve, we have just found duplicate contacts from the sim card in Outlook. So more sorting out.
Is there a more customisable syncing software available, active sync seems so basic it 's making me miss Palm Hotsync though that had issues as well.