Losing wireless connection - Touch HD General

Hi there,
I have a new HD and have noticed an annoying problem, although it only happens occasionally. Sometimes opera will grind to a halt. At first I thought the problem was opera but it seems that the wifi connection is being dropped. The icon on the top banner shows that the wifi is connected but it actually isn't. If I turn wifi off and then on again it won't lock on anymore until I soft reset the device.
Is anyone else having similar problems (or ideally know of a fix).
BTW - how do I report these issues to HTC ? Their support forum doesn't seem to invite feedback !
Cheers,
David

I did have a problem with the wifi too, but after changing the power save mode from best battery to mid way solved the problem.
carl
Hope this solves it for you.

Thanks for the tip. I'll give it a try.

i have some problem with my w-lan too...
it works great @ home with my linksys WRT54GL!
but at my girlfriend it nearly didnt work... it connects in 2-3 seconds and show a connection icon but there is no data transfer .. i tested all encrypting types from wep-wpa2 but nothing...
atm i dont really understand whats the problem... i will try some another thinks next time i will be there...

I had the same problem then notice my assigned IP address was .58 on the HD which was above the max number of DHCP users (WRT54G set was up to .50) on my router. So I upped the router +60 and appears to have solved the problem.

I have found that none of my HTC phones connect to my wireless with the setting on best battery, I always turn it right up to best performance and it works fine after that

hhmmm interesting @ ip issue ...
i noticed that my touch hd geht .183 and thats really high because my girlfriend has only 1 laptop and here ip is .10
i will try to activate some mac filters and set fix ip adresses to mac adresses... maybe this helps
thx so far!

ok now i tested alot but cant find the reason why w-lan dont work on the d-link router of my girlfriend but working really great on my linksys WRT54GL...
i tried all encryting types...
dynamic dhcp
static dhcp (mac-address => ip )
different ip ranges ( .10 .40 ... .200 )
also i but the touch hd energie mode to best performance...
cant really understand whats the problem... maybe someone else has found a fix?

Hi guys
I have found that the WiFi on my HD to be round very dissapointing. Read my thread here.
It only ever gord to about 50-70% when I'm standing right beside the router (power usage set to best performance). In weak wifi spots, it barely connects and immediately drops the connection. In my room at college, it refuses to work (power usage set to best performance) - whereas my laptop, my friends laptops and iPhones all work great in the same location.
Someone posted a response in my thread above that they put a really cheap WiFi chip in the phone. For me its a deal breaker. It under performs by about 40% compared to normal devices. - Crap!!!!!! (and we paid a bloddy fortune for this thing).

gt112 said:
Hi guys
I have found that the WiFi on my HD to be round very dissapointing. Read my thread here.
It only ever gord to about 50-70% when I'm standing right beside the router (power usage set to best performance). In weak wifi spots, it barely connects and immediately drops the connection. In my room at college, it refuses to work (power usage set to best performance) - whereas my laptop, my friends laptops and iPhones all work great in the same location.
Someone posted a response in my thread above that they put a really cheap WiFi chip in the phone. For me its a deal breaker. It under performs by about 40% compared to normal devices. - Crap!!!!!! (and we paid a bloddy fortune for this thing).
Click to expand...
Click to collapse
your device is clearly defective. i can browse without problem/conneciton loss from a distance (with 1 wall and 2 doors in between) of 40 feet. however there is a problem (software ?) with the signal strength bar. it shows ALWAYS only 1 bar, altough i stand next to the router. but i dont care ;-)

Related

WiFi?

Hi, i recently bought and upgraded a 02 XDA Mini S to WM6 and the wifi seems bad like i have to go right next to the wireless point to get a good signal and even then its not at full bar can any1 help me with this or is it just the wifi is rubbish on the wizard?
thanks,
Kurt
Did you go to start-->settings-->connections tab-->wireless LAN-->power mode tab and set it on best performance? That should give you some more room to work with.
yep still is really bad though about 10 meters and 2 walls away from the router an i couldnt get a signal.
At "10 meters and 2 walls away from the router" I also get no connection -where my Wifi enabled laptop works fine at the same time. Seems like the Wifi on the HTC device is rather weak and operates from a small distance only. Anyways I've learned to live with it.
oh rite well annoying though considering my dell axim x51 can get a very good signal like 30 meters from the access point. is there anyway i can up the power on my wizard? ive got wireless G enabled aswell.
Ya, I have a 7db antennae on my router and I still seem to need to be inside of 20 or so feet, and no walls for my wizard to find the network. I think it's just a weak card.
I also noticed that.
Yes I also noticed that. I have a wifi hotspot subscription and with my old WM5 ROM i can connect and surf without any problem, however when useing any WM6 ROM i just connect poorly and the connection breaks everytime.
Even in my wireless home router i had turn on the name broadcast (enabling WEP of course) in order to connect properly at the first try.
Ive noted this with every WM6 Rom out there and since my device is a G4 i cant upgrade the radio rom. so... well i suffer from this issue also.

Wifi sucks :(

Hi all,
I just got my device, and still thinking whether to send it back in 7 days. My main complain is the wifi. I have never seen more than 2 bars (out of 4) signal strength, even when sitting 2 meters from the router. Moreover it always drops the connection. I realized it when I tried to use IE for browsing, since that doesn't tolerate it and I keep getting the connection lost messages. Seems that Opera can live with it, but I see when the connection dropped during the page load. Youtube watcher also cannot manage to download videos when the signal is dropped.
The Tx/Rx rate also changes chaotically from 1Mb/1Mb to 54Mb/36Mb.
Before you ask: the Power Mode of wifi is set to "Best Performance", since this is the only way it is usable.
Anybody else with similar experiences?
Any solution?
I really appreciate any help, I would like to keep it!
I have no problems what-so-ever with the wifi on my D2...
It runs very well, in all applications that can use it.
- and I have full signal when I am within 5 meters of the router.
I haven't changed any settings on the device, and the router is running on WPA2-PSK at a channel not used by any of my neighbours.
Maybe you have many wireless networks in your area?
Hi,
I have more or less your problems (I opened a thead about it the day I unpacked my D2 but wasn't really condiderated). Here's my condition: I have 3 HTC devices...Artemis-->regular functioning (balanced power), TytnII-->Power Performance MUST be set to high performance, Topaz..well I could connect with balanced power but since I upgraded radio I have to keep it set to best performance, otherwise I would get "fake" connections (connection established but no data taffic). I don't really bother to have to set it like that because the connection is dam fast, which compensates the higher power consumpion.But beside this, I must say that my router is not very friendly with my D2,e.g. when I don't get a connection,I restart it and it works (this must have to do with DCHP service). I have much less trouble connecting alsewhere. So ,what to say? Try to change radio...Do you have other wireless devices working regularly in the same area?Do you have an original rom?You could also try to change wifi channel..would be happy to help
Hi,
Thank you for the answer. I have original ROM, just checked the radio, it is: 3.43.25.19. I didn't experience "fake connections" when it is connected, it is so .
I cannot change the wifi channel, the same router is used by others. However it cannot be the cause of my issues since my notebook's network works fine on the same router.
Changing the radio... seems a good idea. It is my very first smart device, I even thought that this version number was for the hardware, not the software . I will find out how to do it, maybe give it a try. Hope it is an officially supported action .
Hi Lamsebamsen,
The TD2 sees 4 wifi networks, my notebook sees 8. Is it many or not? I think the 4 which the TD doesn't see is many .
foldip said:
Hope it is an officially supported action .
Click to expand...
Click to collapse
I'm afraid not, as you would have to HardSPL your device first. There would still a way to get back to your original configuration but I don't know if you are prone to do so, that depends on how much responsability you can take on your device (is it from work or..). Another thing to try is to manually configurate your connection (e.g. assign D2 always the same IP, but watchout for network collisions!router should be set aswell)

Question for those who use WiFi on their X1

How far from the WiFi HotSpot can your X1 get before the connection is useless? I'm in a house and it barely works in the next room (newer house, walls made of drywall). My brother has an iPod Touch that works all over the house perfectly (same router). I'm wondering if there is something wrong with the WiFi radio on my X1?
i get v good coverage from the x1 as good as the iphone. try changing your radio firmware
WhyBe,
Is it set to best performance or best battery?
Go under settings to check.
Cheers.
Doesn't it depend on the HotSpot itself ?- I mean on the router, its signal strength and etc...I connect to my router trough 2 brick + concrete walls and have no problems at all...Always connected in every room
cooin said:
Doesn't it depend on the HotSpot itself ?- I mean on the router, its signal strength and etc...I connect to my router trough 2 brick + concrete walls and have no problems at all...Always connected in every room
Click to expand...
Click to collapse
same , even good outside/inside the neighbours house ,
be sure to have the 1.15 or 1.16 radio (or smthing like that , the new ones)
+what poisonwolf said
and dont buy a metal case for ur phone
also helps if i slide open the phone for me ... and its good to face the router too (not with ur back towards it)
cooin said:
Doesn't it depend on the HotSpot itself ?- I mean on the router, its signal strength and etc...I connect to my router trough 2 brick + concrete walls and have no problems at all...Always connected in every room
Click to expand...
Click to collapse
I can always connect to my router from the door on the street (I live on the first floor) and everywhere in the house including the bedroo with router being on the corridor outside.
And I did not tweak anything in my EnergyROM 3.0
Thanks all. I have never specifically changed my radio firmware. Is this something that is updated when I change ROMs? I've went from R1a to R2a to R3a. Does the radio get changed with these?
I have the X1 set to best performance.
It depends on what kind of router you have. The cheap ones are crappy. I have a medium spec one and I get good connectivity through 3 walls.
I have a LinkSys G router. It is pretty common. Everything I use works fine with it (3 laptops and iPod Touch). Only the X1 can see it but not connect.
WhyBe said:
I have a LinkSys G router. It is pretty common. Everything I use works fine with it (3 laptops and iPod Touch). Only the X1 can see it but not connect.
Click to expand...
Click to collapse
Did you see the settings in the phone that allow you to use better Wi-Fi reception, but get poor battery life? I had problems with Wi-Fi until I set it to "better performance" rather than "better battery life".
Yes, it is set to best performance. My X1 recognizes the router but doesn't connect. I'm wondering if there is some other problem?
EDIT: OK, I just discovered that if I turn off the phone radio, the WiFi works properly. Is it supposed to be this way?
with linksys and all other routers really one have to upgrade the firmware once in awhile
to get best support with newer devices
WhyBe said:
Yes, it is set to best performance. My X1 recognizes the router but doesn't connect. I'm wondering if there is some other problem?
EDIT: OK, I just discovered that if I turn off the phone radio, the WiFi works properly. Is it supposed to be this way?
Click to expand...
Click to collapse
Nope. There is a problem. I have no idea what it could be though . Maybe an update is a good thought.
I only use stock ROMs and haven't really tweaked my system beyond factory state. So I don't see why I need to update anything. I'm thinking there is some sort of conflict between my internet settings for the phone and the internet settings for the WiFi connection?
WhyBe said:
I only use stock ROMs and haven't really tweaked my system beyond factory state. So I don't see why I need to update anything. I'm thinking there is some sort of conflict between my internet settings for the phone and the internet settings for the WiFi connection?
Click to expand...
Click to collapse
Facepalm.jpg
Update the router not the phone .
WhyBe said:
Yes, it is set to best performance. My X1 recognizes the router but doesn't connect. I'm wondering if there is some other problem?
EDIT: OK, I just discovered that if I turn off the phone radio, the WiFi works properly. Is it supposed to be this way?
Click to expand...
Click to collapse
Mine did that when I 1st tried to set it up, it would find the network (hidden) ok, but would not connect. No matter what I tried, even though 2 pc's (wired), laptop (wireless), xbox (wired) & iPod touch (wireless) were working fine.
I gave up on the X1 and turned my attention to the router, tried a static IP for the X1 etc (it's back on DCHP now), after rebooting the router, the X1 connected and worked fine and it has ever since. I have no idea why - but initially it would not connect - something funny with the router.
I have a netgear router and every now and then kicks me off. i have to disable my wifi on the x1 and reconnect or even power off the router and back on for it to work.
Turn off your router for 1 minute and power back on then try to reconnect your x1.
I have a Linksys WRT160N router and it actually doesn't even detect it when it transmits mixed speed, only of I put it on B and G it detects it.
Otherwise the signal is average, a bit worse then my laptop.
WhyBe said:
How far from the WiFi HotSpot can your X1 get before the connection is useless? I'm in a house and it barely works in the next room (newer house, walls made of drywall). My brother has an iPod Touch that works all over the house perfectly (same router). I'm wondering if there is something wrong with the WiFi radio on my X1?
Click to expand...
Click to collapse
I only use Wi-Fi at my university. Well basically my Wi-Fi works everywhere around campus, at the dorms, and at the movie theater right next to school.
It's freaking great, but I prefer 3G. I just can't afford it.

Wifi sucks on touch HD

When I first bought the touch HD I was thinking how good it would be to have this phone while having wifi with the lack of 3g for tmobile in the us, but it turns out that the wifi acutally suck! I have a iPod touch 2g And the wifi works great with blazing speed. I can't seem to detect my wifi at home mean while I'm connected on my wifi with my iPod. I been very disappoint with this phone for simple fact that this phone recieves wifi poorly. Anyone can help me out with this problem would be much appreciated because despite the wifi problem I love the phone cause the 3.8 screen is so damn sexual lol.
I've no such issues!
Try to set wifi power options to performance. Also, Enabling G Mode (with SKTools is one of the ways) helps improve speed.
Thanks for the info but it might be the lack of range of my router cause I have been on my wifi with the phone before but I get disconnected frequently and most the time it doesn't even show up or detect it but I don't have that problem with the iPod. With iPod I seem to get wifi everywhere. I'm starting to believe the iPod is better might sell it and get a iPhone or maybe a hero but don't know if I'm willing to spend 600+ on another phone
Next time put [rant] on the title
My wifi connects well to open, WEP, and WPA connections. I tried numerous access points (at least 30), even 802.11n APs in mixed g mode. It even connects to Apple Airport (802.11g). The connection is stable both on power saving and best performance, but I think I get much better speeds on average with best performance.
Its wifi range is much better than my little HP 613 smartphone, but again worse than my notebook. I get 54Mbit connection with signal quality of about 50% at 10 meters through a wall and then it automatically finds another channel on another AP. It roams (handover) APs better than some Lenovo r61 laptops around!
But I am not satisfied with its speed (even on best performance) - it finishes copying a 700MB file on a 54 Mbit connection in 30-40 minutes using total commander and saving on storage card. That means average speed is around 300-400KB/s - laptop does the same (same AP, same file, same network settings) at 1.6-1.8 MB/s in around 7 minutes.
I also noticed that saving on storage card is slighty faster than into the main memory...
I can't seem to detect my wifi at home mean while I'm connected on my wifi with my iPod.
Click to expand...
Click to collapse
Hmm, are you sure that you don't compare two different situations ? Did you also try connecting to Wifi with your iPod while already being connected with your Blackstone ?
My personal experience shows me that the Touch HD seems to have a better radio than the iPhone 3G. Have you upgraded to the latest Blackstone stock ROM and radio available on the HTC website or XDA Devs ? Whether or not the radio also affects Wifi unfortunately I don't know.
Moreover, use WifiMonster to monitor the strength of the signal, it'll help you discover the best spots for using Wifi. I even receive Wifi signals from the neighbors' houses in my own house (not speaking about appartments), of course that always depends on the room !
BTW I'm pretty sure that a Hero won't solve your problem, it's the same old hardware specs as on the Blackstone.
The Wifi on my device works perfectly and i have had no issues at all with signal or quality. I have had more problems with my ipod than the HTC, are you sure its not the WIFI AP you are trying to connect to? Also are you using stock rom or custom?
I'm using the Energy ROM. I'm assume its my wifi signal its very weak and my touch hd cant seem to detect it. With my ipod i shows up and i can connect to it...will updating the radio make a difference?
I came across a startling discovery the other day regarding the Touch HD wifi. I was also having issues at home with weak wifi signal. I didn’t seem to have this problem with public access hot spots.
I have a Logitech wireless mouse connected to my computer and very rarely turn that computer off. I found that when my computer was off I would get a rock solid connection to my home wifi, but when the computer was on it would drop in and out. I narrowed it down to the wireless mouse was interfering with the Touch HD wifi connection.
I tried all different channels on my router, but as long as the Logitech mouse was plugged it I would get wifi dropouts. But as soon as I unplugged the mouse and the radio dongle, I wouldn’t have any problems with the Touch HD wifi.
I can’t comment if this is your issue, but something might be interfering in the 2.4Ghz with wifi.
Guys,
Sometimes even cordless phones, microwaves, etc will interfere with the connection.
Cheers.
As Poison Wolf correctly pointed out, other household items can interfere with the wireless frequency. Try changing the channel that's being used to transmit from your box (This will involve changing some settings on your wireless router so do some research before you fiddle around with it) I have had to do this before and can confirm it can make a massive difference.
ikovac said:
But I am not satisfied with its speed (even on best performance) - it finishes copying a 700MB file on a 54 Mbit connection in 30-40 minutes using total commander and saving on storage card. That means average speed is around 300-400KB/s - laptop does the same (same AP, same file, same network settings) at 1.6-1.8 MB/s in around 7 minutes.
I also noticed that saving on storage card is slighty faster than into the main memory...
Click to expand...
Click to collapse
Everybody has this problem because the card seems not capable of more speed.
But it seems nearly nobody cares.
My old thread about his, no answers:
http://forum.xda-developers.com/showthread.php?t=524272
str0nz0 said:
Everybody has this problem because the card seems not capable of more speed.
But it seems nearly nobody cares.
My old thread about his, no answers:
http://forum.xda-developers.com/showthread.php?t=524272
Click to expand...
Click to collapse
Stron,
Hmm, interesting. The only reasoning I can think of is that perhaps there's a limiting factor in order to reduce the heat or something? I don't see why they would cap the speeds.
Cheers.
What if it is capable of connecting at 54 Mbit, but can actually do only 11 Mbit? Nice trick. I hope it is just a bad idea.

[Q] Wi-Fi speed incredibly slow

I've noticed that my wi-fi speeds are hell of a lot slower than 3G speeds. Anyone experiencing similar issue?
wi-fi: DL- 56kbps UL- 78kbps ping- 1218
3G: DL- 3106kbps UL- 1228kbps ping- 131
Device: Xperia Arc
With my previous phone, which was Xperia X1 I had much better results on wi-fi than on 3G. Also because X1 runs on WM6.1 there are settings to improve wifi performance, Android doesn't have anything of the kind as far as I know.
My modem is b/g, Arc has b/g/n. I don't know if that has anything to do with it.
I wonder what causes this and what could be done to solve the issue.
30 minutes usage of 3G network makes battery very hot, almost kill the phone. Need hardware reset again.
However wifi seems perfect doing well for me.
ARC sometime do run into battery problem, need to give it restart/reset.
No problems with hot battery here on 3G or anything else but the wi-fi speeds are disgraceful.
ive noticed the wifi signal isn't very strong on my arc, even when i'm sat next to router with no other devices near me. My X8 had superb wifi connection speeds, but my arc sometimes won't even detect wifi signals that my x8 had no problem connecting to.
I copied a video to my Arc over wifi @ about 900k/s. It was in the same room as my router. No issues here, except maybe a little less good reception than my laptop, which is normal.
My router is in my living room, I use wifi on my arc all the time from my bedroom and while "sitting on my throne" in the bathroom. No issues.
Maybe you have a loose wi-fi antenna in the phone? (not sure if that's even possible)
I can use the phone in the house too but the speeds are low. If it was the possibly loose antenna I wouldn't be able to fix it without voiding my warranty.
Speaking of warranty... Why doesn't SE say anything about this issue? Would they like me to return the phone to them?
no problems here, speed and signal strength are better than on my HD2
19000kbps download
14000kbps upload
6ms ping
but old 54g router is limiting speed
mizmo.lu said:
no problems here, speed and signal strength are better than on my HD2
19000kbps download
14000kbps upload
6ms ping
but old 54g router is limiting speed
Click to expand...
Click to collapse
I'm very happy for you mizmo.lu and impressed too, but I don't see how this information helps me solve this problem.
mizmo.lu said:
no problems here, speed and signal strength are better than on my HD2
19000kbps download
14000kbps upload
6ms ping
but old 54g router is limiting speed
Click to expand...
Click to collapse
now trying to download a file from your pc/laptop via wifi and notice the superslow performance
cech said:
I'm very happy for you mizmo.lu and impressed too, but I don't see how this information helps me solve this problem.
Click to expand...
Click to collapse
sry, read too fast through topic, thought was more like a general question.
b/g/n device on b/g router is no problem. you should test with different security encryption and on other networks so you can see if it is a problem with your device or router.
Hi, just wondering because I do not have my Arc yet.
Does it happen if the phone is on a table (ie. no "death-gripping
' it, who knows if that s an issue)?
Do you have a cover? on my DHD, a simple gel or whatever case would butcher the GPS performances, for example. Have to take it out of it if I want it to work properly.
Well, I did some more testing today and this thing has me puzzled. First off in the morning I got blazing speeds (in excess of 6500kbps down) on my wifi but in consequent tests the speed was slow (about 50kbps down) again. I went to my neighbours house to try it on his wifi and it ran fast there (6700kbps down). So obviously the Arc wifi can run fast too.
I'm thinking it might have something to do with router configuration as suggested here earlier. My neighbour has b/g/n router and uses WEP encryption. I have b/g router and use WPA2-PSK. I might try to reconfigure and see if it helps.
@kipue - I have no cover on the phone and it runs slow whether the phone is in my hand or on the table.
I wonder what SE might have to say about this issue.
cech said:
I'm thinking it might have something to do with router configuration as suggested here earlier. My neighbour has b/g/n router and uses WEP encryption. I have b/g router and use WPA2-PSK. I might try to reconfigure and see if it helps.
Click to expand...
Click to collapse
WEP is unsafe, stay with WPA2 if possible. my results were also done on WPA2 secured network.
kipue said:
Does it happen if the phone is on a table (ie. no "death-gripping
Click to expand...
Click to collapse
don't think Arc has death grip problems. tested a lot, signal strength weakens only when i cover the top chrome line (where power button is) with my finger
OK, I think I solved it, for now at least. I changed wifi encryption to WEP and in about 10 speed tests the download speeds ranged from 5000kbps to 9000kbps.
I'm not happy about switching from WPA2 to WEP either but what good is secure wifi if I can't use it? It's not like I'm keeping any secrets here and living in a little village I doubt there are many identity thieves prowling this dead end street.
Try wpa/wpa2 personal/enterprise with tkip/aes, maybe you find a combination witch works fine
Sent from my LT15i

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