Related
I purchased a Hero on T-Mobile 2 weeks ago and after no replies to numerous emails and been fobbed off on the phone I've still not received it. I've received a couple of auto emails saying that they've had problems getting hold of T-Mobile SIM's hence the delay with promises of dispatches. I've used Expansys in the past and they've usually been pretty good. Anyone else have problems with Expansys?
Are you not buying the phone unlocked...therefore you should have your own SIM...? What do they need of T-Mobile's SIM? Sounds like some bogus response too me.
I was going to buy from them but hear complaints of customer service so went with Clove instead. They were courtious, quick in replying with any questions I had and I think maybe cheaper than Expansys.
Maybe you can can cancel the order with them and order via Clove. Just a thought.
I just bought two more heros from expansys yesterday.
They shipped them today. I would certainly buy from them again. They're also cheaper than clove with 330 UK Pounds.
Bought my unlocked white Hero from Expansys. I had no problems, the customer service was great and delivery really fast (less than 2 days from UK to Estonia).
Though its the HTC Unlocked version I purchased it on a T-Mobile contract.
Expansys
Also bought 1 unit from Expansys and everything went fine.
I complained for not getting any vouchers (as UK residents do) and never got an answer from them. Will remember that the next time I practice my early adopter skills.
aaasilva said:
Also bought 1 unit from Expansys and everything went fine.
I complained for not getting any vouchers (as UK residents do) and never got an answer from them. Will remember that the next time I practice my early adopter skills.
Click to expand...
Click to collapse
You only get the voucher 14 days after purchase:
http://www.expansys.com/i/mktg/htc_hero_voucher_promotion_tsandcs.pdf
slimfady said:
You only get the voucher 14 days after purchase:
http://www.expansys.com/i/mktg/htc_hero_voucher_promotion_tsandcs.pdf
Click to expand...
Click to collapse
Not in my case...I bought it as Portuguese so I'm not entitled to have any vouchers. Expansys is a case closed for me. Will buy things in England from now on.
have a lookat handtec.co.uk; bought my Hero sim-free from there, and buy all my Garmin GPS there, too. great prices, great service, no personal connection etc, etc
I ordered my brown Hero from Expansys on the 30th of July at around 14:00. I got it at around 10:30 the very next day. Talk about extreme delivery...
DHL was the deliverer.
I am gonna order more stuff from Expansys in the future...
I pre-ordered mine through Expansys and had no major problems with delivery to Australia. The only minor problem I had was that I had to wait for their hong kong warehouse to get stock from the UK before it was sent to me, so other who ordered theirs through Clove or Handtec got theirs a few days earlier. But now that they're available in many places it shouldn't be a problem...
I've used them 3 times in the past. First time no problem, second two times a total nightmare with - i'll go as far as - bare faced lies.
If they have it in stock, or its a general availability item its fine. If its a pre-order, there's a huge stock shortage or some sort of release date that's not fixed they are a total nightmare. They play alot of tricks with their stock saying its in stock when it isnt, and give you silly excuses why it was delayed and promises of 'it will be shipped tommorow'. They also hike their price when they know its low availability. The second two times I was close to paying their elevated price and getting the phone upto 1 week after other stores had it for less!
(Clove is very good btw)
I would never ever buy from them again, just out of principle.
Got mine from Expansys, great customer service, no issues at all.
kam187 said:
I've used them 3 times in the past. First time no problem, second two times a total nightmare with - i'll go as far as - bare faced lies.
If they have it in stock, or its a general availability item its fine. If its a pre-order, there's a huge stock shortage or some sort of release date that's not fixed they are a total nightmare. They play alot of tricks with their stock saying its in stock when it isnt, and give you silly excuses why it was delayed and promises of 'it will be shipped tommorow'. They also hike their price when they know its low availability. The second two times I was close to paying their elevated price and getting the phone upto 1 week after other stores had it for less!
(Clove is very good btw)
I would never ever buy from them again, just out of principle.
Click to expand...
Click to collapse
100% correct. It's the "early adopters" nightmare.
bought mine from expansys, very good and fast service delivered within 2 days Uk to Middle East.
and just now i received my voucher as well
HTC said:
Dear HTC Hero Customer,
I really hope you are happy with your new HTC Hero. When purchasing the phone you qualified for £30 eXpansys vouchers to spend on accessories for your new phone.
Click to expand...
Click to collapse
My only regret is why not give vouchers to all customers and why not answer their customer's complaints...why...
I wonder if there's any support issues with HTC buying the brown model in the UK; that's not an official UK model, right? Only the white is available sim-free, officially?
Car phone warehouse sells brown in thier high street shops. And the pink one (yuk!)
aaasilva said:
My only regret is why not give vouchers to all customers and why not answer their customer's complaints...why...
Click to expand...
Click to collapse
Expansys UK - when they are good they are very, very good but when they are bad they are horrid!
Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?
ste1164 said:
Has anyone on this forum had a nexus one sent to the UK? I am very interested in buying one. How much did it cost with and without the optional UK charger. I am getting it sent tot he north east. Also how long did it take? Also if anyone on this forum came from an iPhone 3GS how did the battery life compare?
Click to expand...
Click to collapse
Ordered ~ 3pm on Wednesday, it arrived at ~ 9am Friday morning. Ordered early-mid Feb ~ 10th iirc.
374 was charged to credit card (didn't get the UK charger) but yet to have a form through for import from DHL.
Wouldn't bother with the extra charger tbh, they can be picked up cheap enough in the UK.
As above. Mine cost me £373 (phone inc delivery) and my bank charged me £10 for the conversion - total: £383. I ordered it around teatime last Wednesday and it was delivered this Monday. Not got the vat bill in yet.
Didn't get the charger as it was $19.99 + uk vat. I got one for the HD2, from amazon, at £4.95 with free delivery.
Mine (without rip off charger) cost £412 including taxes.
Ordered on a Tuesday eve, received on the Friday.
ste1164 said:
Has anyone on this forum had a nexus one sent to the UK?
Click to expand...
Click to collapse
Yep ordered on a Sunday night, delivered to my work address (about 1.5 hours north of London) Weds lunchtime, cost £384.81 with charger, no tax bill yet.
Battery life compares well with iPhone 3G, Magic, G1, better than Palm Pre with 1400 extended battery. I am planning on getting the dock when it comes to UK stockists for when I'm deskbound at work (I listen to music most of the day), but I've always done so regardless of phone.
Works well on O2 too.
Mine also came at around £410 including VAT. DHL will charge you separately for the VAT, but the bill won't arrive until about a month later. You might get lucky and DHL might not send you the bill, but I'd set aside the money as it seems the very first UK buyers at release were mainly the ones that got away with the VAT.
Even with the VAT inclusive, totalling £410 it's still alot cheaper than buying from expansys.com which is going for £599 as of today with 7 in stock according to the website.
Edit: You could wait another month and get it on contract with Vodafone if you don't want to pay for it unsubsidied. Or preorder the Desire instead on expansys for £439
ordered mine on a Sunday evening, the phone arrived the following Friday morning as it was slightly delayed at customs.
At the time I paid $577 which worked out to be £386 for the phone including UK charger and delivery charge.
I finally recieved the VAT bill this morning quoted at £60.17.
So all in all toatal costs = £446.17
Lol, YMMV...
I ordered two from the US, first never shipped, PayPal refund (direct from seller) after 11 days. Ordered second (different seller) and an empty box arrived three weeks later (express shipping). I believe it was stolen at customs. Under insurance claim.
Third time I just ordered it from a UK seller, +£50 but I got it in three days, no VAT letters to worry about and no customs delays to concern me.
I wish you all better luck than me. Every attempt I made was with an eBay "Power Seller" with good (recent) feedback for the same product.
So you paid £50 more, and it took 3 days to arrive? Might just as well have bought it from Google
There are no customs delays, DHL take it straight through and invoice you for it a few weeks later. At least that way you get a warranty.
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
Click to expand...
Click to collapse
Google have been selling directly to the UK from Day 1 - I ordered mine then to the UK
djmcnz said:
There's no way I would have received it from the US in three days anyway, customs or otherwise.
Click to expand...
Click to collapse
The majority of the phones shipped to the UK are delivered within 3 days of order. Once dispatched in the US they are usually delivered in UK the next day!
djmcnz said:
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
Click to expand...
Click to collapse
All the phones direct from google have a warranty with HTC in the UK
djmcnz said:
@Rusty!:
I'm not sure I understand your point. Google weren't selling it directly outside of the US when I got mine. Or did you mean something else?
There's no way I would have received it from the US in three days anyway, customs or otherwise.
I have a guarantee, direct with HTC for 12 months.
Could you clarify what you meant?
Click to expand...
Click to collapse
Since this is a 'shipping to the UK' thread, I have assumed you are in the UK. To address your points/clarify what I meant:
Point 1: Google have shipped to the UK since day of release, so dunno what you're on about.
Point 2: I ordered mine late Tuesday, and received it Friday. I think it's fair to count that as 3 days.
Point 3: No you don't I'm afraid. Read the warranty statement, it's first point is that the warranty is non-transferable. HTC already know which Google account ordered the phone, and it wasn't yours.
So what I am saying is you would have been better off in pretty much every way ordering from Google. Still, doesn't matter now can't undo it... both worth mentioning to make sure others get the best deal.
Thanks for the clarification guys, although I wasn't seeking the criticism you so quickly offered!
I'm (ultimately) happy with the course of action I took and the price I paid.
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.
djmcnz stated..
I don't wish to start a debate but you're wrong on the warranty; under law warranty transferability doesn't apply to the retailer/end user relationship, only to end user/end user relationships. As such, the first end user of the device has a 12 month HTC warranty, they can not transfer this warranty.
The retailer doesn't even need to be sanctioned or official as long as they selling original, unmodified goods.
Click to expand...
Click to collapse
I think I agree (but don't know consumer law well enough..and am no lawyer)
Certainly in Scotland (where I am domiciled) any consumer matter (which a Nexus problem would be) can be handled by the local Sheriff Court if the consumer so desires.
Just because there are clauses in Google's contract doesn't make them right.
Ultimately it will be for a court/judge to decide what the situation.,,
However I'm sure Google & HTC will behave if a professional, competent & legal manner at all times and things would never need to get that far: Aye, right!! (2 positives making a negative..)
Cheers!
Lodger
Thanks for the replys guys . If i buy from google will i get a year warranty if anything goes wrong?
2 years warrany for us UK (and EU) guys. That's according to the website under tems & condition of purchasing. Assuming you don't start tinkering...
Zuber
If the phone did break where would I send it to in the UK to get it fixed or replaced?
ste1164 said:
If the phone did break where would I send it to in the UK to get it fixed or replaced?
Click to expand...
Click to collapse
http://www.htc.com/www/support/nexusone/
Country Hotline Remark
United Kingdom +44-845-890-0079
Monday - Friday : 9am - 6pm
Saturday : 9am - 1pm
Think someone said the refurbishment centre in UK for HTC is based in Milton Keynes
Indeed it is. Turnaround time isn't too shabby either.
Went into Carphone Warehouse and the man was oblivious to when it was out. Told me theyd have it in a few weeks, I told him its meant to be launched today and he then said itd be there in a few days and that id get an email telling me it was in stock.
Ridiculous.
Sent from my HTC Desire
just order it online for same day delivery mate!
http://www.carphonewarehouse.com/laptop-redirect/samsung-galaxy-tab
http://www.amazon.co.uk/Samsung-Galaxy-Device-Cortex-Android/dp/B0042D75TU/ref=sr_1_1?ie=UTF8&qid=1288602012&sr=8-1
http://www.expansys.com/samsung-galaxy-tab-android-tablet-16gb-201135/
Ive already preordered it via them for in store pickup
Sent from my HTC Desire
I just got back from carphone warehouse here in sheffield and they got stock in today, so hopefully you'll see them soon wherever you are.
I stopped by in the Vodafone store and they said that they will have stock tomorrow (thats where I'll be shopping as I have a vodafone signal booster) so it'd seem that 'right now' is when its supposed to be happening. Not that you'd know... No-one seems to want to make a fuss *sigh*.
If anyone gets their tab today or tomorrow (before me) can they confirm that the Tab has the full phone functionality in it ?
All the contracts seem to offer just a data line, which is ... fine... i guess... Since I'm just going to trade my Galaxy S sim card into it, but I need to know that I'll be able to get texts and use the phone. Otherwise I'm going to be a seriously pissed off panda bear.
So yeah... an open call to UK guys getting a Tab... Trade your smartphones SIM into it and check that it'll make/recieve calls and texts.
If they've disabled the phone aspect, I swear to god I'm going to embark on an urban terror campaign... Or just ***** on the internet. Either way. I want a Tab cuz its a phone not just a dataline. I want a phone replacement, not a small iPad.
[/rage]
Edit -
While I was in carphone warehouse, they said they are tossing in a 16gb card with their Tabs (not sure if its just them or general thing) and I know that they are offering some other cool free stuff which I saw on the guys screen, but he didn't go back over it so I don't know what it is. Anyways, good luck.
I think the phone capabilities is a UK only thing, so youre in luck unless theyve changed things :| then ill also be a pissed off panda bear
I guess at first itll be shipped to major cities, then sent out to smaller ones later in the week.
Reguarding the 16gb sd, did they say if that was if you purchased/pre ordered there and then? The people in Norwich didnt even know you could preorder it! Must have been living under a bloody rock for the past month.
Im getting a T-Mo 30 day sim contract for unlimited data and 100 mins & texts. Have my Desire for another 1 1/2 years so I should probably make the most of my contract
Ill be so angry if i get an email later telling me its arrived at the store
Sent from my HTC Desire
GANJDROID said:
Ive already preordered it via them for in store pickup
Click to expand...
Click to collapse
Me too. Went into my local store as they never answer the phone. Not had any delivery yet today. They say their delivery is usually after 3 and sometimes just as they are closing. They took my number and said they will call me when they have their delivery. We'll see. Customer service on the phone is useless. They know nothing. And still no email saying it's on the way to the store.
GANJDROID said:
I think the phone capabilities is a UK only thing, so youre in luck unless theyve changed things :| then ill also be a pissed off panda bear
I guess at first itll be shipped to major cities, then sent out to smaller ones later in the week.
Reguarding the 16gb sd, did they say if that was if you purchased/pre ordered there and then? The people in Norwich didnt even know you could preorder it! Must have been living under a bloody rock for the past month.
Im getting a T-Mo 30 day sim contract for unlimited data and 100 mins & texts. Have my Desire for another 1 1/2 years so I should probably make the most of my contract
Ill be so angry if i get an email later telling me its arrived at the store
Sent from my HTC Desire
Click to expand...
Click to collapse
I don't know about the SD card thing. The guy said they are doing it for all the Tabs, and implied that you only get whats in the box, so it would seem that its included with every unit, but I couldn't swear to it.
The phone thing is kinda weird. We've been told for ages that we'll have the capability, but no-one is selling it as a phone. Like NO-ONE. They're pushing the video calling thing, but thats a data thing, not an actual 'phone' thing. Without ANY phone stuff on the contract, I don't even know if a contract will give me a phone number or anything. I'm particularly pissed because I was assuming that it would drop on contracts similar to smartphone contracts, but everyone is pushing ~£500 with pointlessly expencive data-only contracts. I saw one that was £20 a month for 2 years and still £450 up front! REDICULOUS! I already have an unlimited data contract and wifi practically everywhere I am for any length of time except public transport. I just cannot understand what the hell they are doing with this pricing... Totally ignoring the only thing that makes the Tab better than the competition. RAAAAAAAGE
CPW have finally updated the Tab page:
http://www.carphonewarehouse.com/laptop-redirect/samsung-galaxy-tab?intcmp=hp-hp-hero-4-v1-1134
£530 with no contract or £530 with some crap Vodafone contract. Wooooo! [/sarcasm]
Anyway, reguarding the phone capabilities. Most/all screenshots of the Euro/UK tabs have either a Phone or Contacts shortcut on the homescreen. But it is strange that companies arent making a big deal about being able to make calls. :/
Sent from my HTC Desire
Urgh. This is straight up bull****.
Also, why the hell is the carphone warehouse price for a vodafone tab HIGHER than the vodafone price ? I thought the point of going there was cuz they got stuff cheaper than straight from the network.
The vodafone prices are £499 + whatever contract. Its not much of a difference, but im seriously not happy that they want full list price on a contract. What the ****?
Has anyone seen ANY decent subsidies in the UK ? Isn't the german one going for like 100e + 17.50e a month ? See thats what I'm talking about.
Edit -
O2 want £600 btw. So thank god for small mercies.
Exactly. Full tab price and a £20 contract (?) shows how much they think about their plans. People in the Vodafone shop actually knew what a Tab was too!
If only we followed suit with the Germans. Their plans make sense. Where as ours are a bloody shamble.
Emailed CPW about when they think theyll actually have the tab and surprise surprise, no response.
Sent from my HTC Desire
GANJDROID said:
Exactly. Full tab price and a £20 contract (?) shows how much they think about their plans. People in the Vodafone shop actually knew what a Tab was too!
If only we followed suit with the Germans. Their plans make sense. Where as ours are a bloody shamble.
Emailed CPW about when they think theyll actually have the tab and surprise surprise, no response.
Sent from my HTC Desire
Click to expand...
Click to collapse
That really sucks. Hope you get it sorted soon.
There's two things here that both combined I'm pissed about (more so as the day wears on). Firstly, I'm going to have to pay for the whole device up front. Second, I'm not going to have a spare service plan to kick around. If I were getting a decent subsidy OR a nice mins/txts/data bundle then I'd be cool.
Now I always knew that this wasn't going to be a cheap device, but I don't think anywhere else in the world is being hit as hard as us on the upfront price. Even the ****ing yanks who pay through the nose for every other mobile device are being told that $600 or £375 is full retail price. What the hell is that ?
LostAlone said:
That really sucks. Hope you get it sorted soon.
There's two things here that both combined I'm pissed about (more so as the day wears on). Firstly, I'm going to have to pay for the whole device up front. Second, I'm not going to have a spare service plan to kick around. If I were getting a decent subsidy OR a nice mins/txts/data bundle then I'd be cool.
Now I always knew that this wasn't going to be a cheap device, but I don't think anywhere else in the world is being hit as hard as us on the upfront price. Even the ****ing yanks who pay through the nose for every other mobile device are being told that $600 or £375 is full retail price. What the hell is that ?
Click to expand...
Click to collapse
Maybe/hopefully T-Mo & Voda will realise how high everywhere is charging compared to the rest of the world and knock it down. A lot.
If not, then T-Mo sim only deals are the best imho. 100 mins & texts and unlimited data for £10 or upgrade to 300 (i believe) for £15. I dont want to be tied to another overpriced contract tbh. :/
But, the Tab is £530 new, my Desire was priced at £500 brand new. I sure as hell would have paid the extra £30
Sent from my HTC Desire
CPW are a real shambles these days. I eventually got an email saying mine had been shipped to the store today and giving me a DHL tracking number. Great! Only problem is that the tracking number shows it was already delivered to Sheffield in November LAST YEAR! Phoned them AGAIN and it still hadn't been shipped yet. They promised me it was being shipped today for delivery to my London store tomorrow. Of course, I could have just gone to Oxford Street today and picked one up!
By the way, the CPW website shows definitely it is a phone as the 3 contracts include minutes. Also, seems CPW supply it with a 16gb card.
My galaxy S was about £500 too, but I sure as hell didn't pay that upfront. In fact I won't have paid the original price until next summer.
That's kinda my point.
The kinda contracts we get on regular smart phones are a nice way to spread the cost of a really expensive device over a much longer time frame. From my point of view there is simply no point in getting a tab with any kind of contract, which aggravates me.
Normally they are real happy to sign you onto a contract, but here there is genuinely no point. I mean £30 quid off when you sign up for 2 years ? For something I won't even use *shakes head*.
Up until now I was just going to spread the cost out and have a spare contract sim for family/friends/whatever. Now, I'm not getting the SIM nor spreading the cost.
I went for the £30 saving with their one month rolling 1gb data contract, including 1 month free. So I may cancel after a month or two and I will still have saved. Also, having bought through Quidco, I should be getting cashback as well. Looks like it could even be £40 as that's what's been tracked by Quidco.
i was all set for this since im due for an upgrade from my 3gs but to my horror no minutes on any contracts, the 24 month contract has 100 minutes but thats it. Not really enough, 300 would have been fine.
Think im gonna get a Archos again and look at other tablets next year. Will probably stick with the 3GS. Unless of course some more options are given, you would think that one of the networks would allow you to use it as a phone. But oh no!!
Yea - Got mine from Car Phone Warehouse - Last one in stock but we are definitely getting shafted over this...
I payed 299 with a 24 month contract as I needed a 3G card anyway for a dongle.
Vodafone want Minimum £424 up front...
I am an early adopter and have waited for this device for a couple months but I would advise that people wait for a further 2 weeks or so when the prices come down as the networks are clearly playing silly £$"$£$ with this.
All contracts car phone offered had no minutes I couldn't believe it...
norm2002 said:
CPW are a real shambles these days...
Click to expand...
Click to collapse
Better and better! Got a new DHL number last night. Checking it this morning and it says its held at the depot because of an INCOMPLETE ADDRESS! And this was for collection from a CPW store. Couldn't even get their own address right!
Rushed home from work to Cambridge. Tried to go to PCWorld/Curry's but they weren't open. Called CPW. Their machine said they were open until 8. I walked to the mall and they were closed. It was only 5:30. Why does everything close at 5:30 here? Do businesses not like making money from people who work during the day? Lol. BTW I'm a "yank" working on an RAF base.
yungzee said:
Rushed home from work to Cambridge. Tried to go to PCWorld/Curry's but they weren't open. Called CPW. Their machine said they were open until 8. I walked to the mall and they were closed. It was only 5:30. Why does everything close at 5:30 here? Do businesses not like making money from people who work during the day? Lol. BTW I'm a "yank" working on an RAF base.
Click to expand...
Click to collapse
Well, everyone in the UK has tea and crumpets at 6 so it gives us time to get home in time
GOOD NEWS THOIGH! Just got 2 emails; one saying they'll contact me again when my order has been processed and the other saying its been dispatched from their warehouse
Sent from my HTC Desire using XDA App
I feel compelled to share my experience of dealing with Expansys UK for ordering the Galaxy S2.
Its really been a very disappointing level of service, for anyone thinking of ordering from them then bare in mind that I ordered my phone on the 8th May when it was listed as in stock. A day or two later when I checked on order tracking it reported 11 days till stock. Over the course of the last 22 days their site has listed it in stock on a number of occasions and my tracked order status has changed repeatedly. Now I understand there is stock issues on the unit but be warned that Expansys 'stock' levels are misleading. I subsequently emailed them for an update which they failed to respond too, so today I called them for an update only to be told that even though I had ordered from the UK site that my order had been transferred to Australia (where I live) and that I must call that office for an update. So despite my intention of getting it early from the UK it appears Expansys is playing games with my order. I have now decided to cancel my order as I don't want to give this company my money. Let's see if Handtec can provide better customer service! Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Really terrible experience with dealing with Expansys, please consider carefully if intending to hand over your money to them.
Dealt with them in the past and will again .
jje
i posted this here already:
i preordered from expansys uk 19 march. still waiting. they dont reply to emails. expected date on order has been jumping up and down. website has said instock 100+ a couple of times and has now for the past 2 days (very misleading since even if its a bug, surely it should be fixed by now?!?)
Click to expand...
Click to collapse
it is so annoying - especially with so many ohers getting theres form various places (including expansys us who are supplying polish uk models or whatever it is). i chose expansys for my preorder as id had good experiences before with devices/accessories. been very dissapointed with this purchase though. website has said 100+ instock for 3 days now
im looking to pick one up tomorrow. Whats the best website to order from for Canada???
Also, not to sound like a cheap ass but there was some discount codes to enter and i cant find them anymore.
Im just very carefull with ordering stuff online. Any help is appreciated.
We bought my wife a Desire S from Expansys last month. It arrived DOA. Instead of telling us they would take care of it, we were told to send it back to them and THEY would decide if it would be replaced or sent to HTC for repairs depending on the state of the packaging.
This makes me nervous, it sounds like they would only replace it if they could resell the defective unit. The box also contained an extra unused security seal for the packaging, which is strange. Why would HTC provide you with a way to make it appear the box had never been opened?
We decided we would be better off to deal with HTC directly rather than send it back to Expansys and have them decide what would be in our best interest. 6 weeks later and it is in for a second round of repairs and my wife has yet to have a full days use of the phone.
This is why Expansys didn't get more order a couple weeks later when the SGS II came out. I'll never buy anything from them again.
this is definitely worrying. I dont think expanys is getting my cash. The thing that bugs me the most is places saying they have stock and yet it takes a month to get your phone.
Handtec looks promising. Is this phone still selling out or can i comfortably order and the phone will be in stock ??
I ordered from Expansys Canada on Friday, and so far they haven't given me a reason to not like them. My order shipped within 8 hours of me ordering, and Fedex says it will be here by 5pm today, which I kind of doubt since the status is still at "Shipping info sent to Fedex". I ordered when there was 44 In Stock.
Funnily enough though, when I look at my order status and click on the link to look at the phone, it says it's not available anymore, but the phone is there with a different link. Just thought that was odd.
can anybody confirm handtec has stock available? I checked the website and it says yes but you can never be sure...
I ordered a while ago from Clove. The day after I ordered I noticed the site said they were out of stock. I started to cancel my order to order from Handtec and then noticed they were out of stock as well. Went back to Clove to cancel my cancel request, they asked me if my order was urgent, I told them it was and they shipped it right away.. Guess they had a few in reserve. Anyway my point is Clove has been great to me, very professional and courteous even when I was wanting to cancel my order.
Sent from my GT-I9100 using XDA Premium App
I've never actually ordered from them, but every time I try to get info from them they are "not the most customer service oriented". You have to give them credit for selling to pretty much the whole world though! I'm surprised there are none in Australia yet. Taiwan's Launch date is June 1.
Just to act as a counter-weight in this thread I thought I would post my experiences with Expansys...
Pre-ordered the SGSII early and got it delivered the 5th of May. They answered all my e-mails promptly and I had no issues with payment or anything else.
Have used them a couple of times before and never had any issues then either.
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
jeremy81 said:
I ordered one from Expansys USA on Thursday with overnight shipping and received it Friday. I paid with my Paypal account and Paypal wouldn't let me apply the coupon that is available so my charge was $25 higher than it should have been. Within 20 minutes of ordering Expansys refunded the $25 without me having to contact customer service. I was pretty impressed with their service as a first time customer.
Click to expand...
Click to collapse
I ordered one late Friday.. Also went for the two day shipping. Being memorial day, I hope all goes well. Now I am all nervous. I also paid with paypal..
Sent from my SAMSUNG-SGH-I997 using Tapatalk
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
Brendo said:
this thread is about expansys uk. the us site sounds like it has a lot better service and evidently has devices. you cant get anything out of the uk site
Click to expand...
Click to collapse
expansysy ain that good, unless u go to their hq i believe was in manchester?
I ordered from Expansys.ca this past Tuesday night (around 11pm) and the phone was in my hands on Friday 3 days later. I had no problems with them. In fact, I gave them my wrong expiry date and someone from customer service contacted me and I was able to fix it early Wednesday morning.
Everyone will have different experiences. Especially since Expansys is worldwide. Different areas may have different issues
I can only speak from my experience with Expansys US. I had no issues what-so-ever. The communication was great, and shipping was spot on. They were everything I require in a seller. I imagine if I needed to return the device it would be the same experience.
Sent them a couple simple questions via email since ordering a SG2 on Friday. No contact since then. Horrible customer service. Sent a cancellation email for my order a couple minutes ago and I expect a full refund. I'll follow up in the morning. I understand it's a holiday weekend but this is unacceptable.
You realize their office hours are Monday-Friday 8-6pm right? Why would they respond if they are off for the weekend, especially on a holiday. You have no reason to be angry at them.
Expansys USA has been great as far as my order for the GSII went. I ordered on the 16th, shipped on the 24th and got it on 26th. No issues at all.
Hi to all, I'm here to ask for a promo code..... jk jk.
I'm planning to buy the phone probably this weekend (end of October) and i can see i have two options.
amazon and essential web page.
I want to also get the extended care or the 2-Year Multi-Device AD Protection Plan if it's from amazon so my question here is:
Anyone can recomend me if i should buy it from amazon or essential web page?
the benefits of buying it from amazon is that i can get the phone the same day for free, but i don't know if getting it directly from essential will give me the chance to have a better build phone vs the early ones with cloth speaker issue etc...
i don't really know how long it takes to get one from the essential since i leave in the west side of US and i heard that the phone is coming straight from China?
also it looks like both extended protection plan works the same but i will like some feedbacks from actual buyers from amazon and essential.com
thanks a lot for your response.
FWIW, I ordered my phone from Amazon and WISH I had gone through Essential directly.
I ordered my device on the 13th day before the $200 price drop and while Essential is refunding people in my situation without hassle, Amazon wants me to ship back both my phone AND 360 camera (since I ordered them bundled) and then reorder them.
On the plus side - my Amazon issue phone from 2 weeks ago came with the newer grille, so that's most likely what they've got in stock.
Tardeaux said:
FWIW, I ordered my phone from Amazon and WISH I had gone through Essential directly.
I ordered my device on the 13th day before the $200 price drop and while Essential is refunding people in my situation without hassle, Amazon wants me to ship back both my phone AND 360 camera (since I ordered them bundled) and then reorder them.
On the plus side - my Amazon issue phone from 2 weeks ago came with the newer grille, so that's most likely what they've got in stock.
Click to expand...
Click to collapse
So if i decide to go with amazon at least i know that i may get one of the newer phones... thanks to share your experience. and well, at least you have the chance to send it back in order to get a phone with the cut price.
Essential doesn't charge tax which will save a few bucks.
TJSteveMX said:
So if i decide to go with amazon at least i know that i may get one of the newer phones... thanks to share your experience. and well, at least you have the chance to send it back in order to get a phone with the cut price.
Click to expand...
Click to collapse
I ordered from essential on Sunday and got my phone today. FedEx before 1030. Saved on tax and I was able to finance cd it through affirm with low monthly payments. Price was 499 only on essential that day. Amazon and best buy followed the day after.
strictlyphat said:
I ordered from essential on Sunday and got my phone today. FedEx before 1030. Saved on tax and I was able to finance cd it through affirm with low monthly payments. Price was 499 only on essential that day. Amazon and best buy followed the day after.
Click to expand...
Click to collapse
Sounds like, even tho I will only save around 20 bucks, it's better to buy directly from essential, It will only take around 5 days and I have no rush yet to have it on hand.
I'm planning on compile on this phone once we have the proper device tree available but that won't happen yet...
Hopefully soon. It all depends on essential devs
Sent from my Nexus 5X using Tapatalk
Tardeaux said:
FWIW, I ordered my phone from Amazon and WISH I had gone through Essential directly.
I ordered my device on the 13th day before the $200 price drop and while Essential is refunding people in my situation without hassle, Amazon wants me to ship back both my phone AND 360 camera (since I ordered them bundled) and then reorder them.
On the plus side - my Amazon issue phone from 2 weeks ago came with the newer grille, so that's most likely what they've got in stock.
Click to expand...
Click to collapse
Could you look on your box and see which month it was manufactured in? Mine has SEP at at the end of one of the numbers, I assume that is the month of manufacture. Thanks
TJSteveMX said:
Sounds like, even tho I will only save around 20 bucks, it's better to buy directly from essential, It will only take around 5 days and I have no rush yet to have it on hand.
I'm planning on compile on this phone once we have the proper device tree available but that won't happen yet...
Hopefully soon. It all depends on essential devs
Click to expand...
Click to collapse
Definitely a head Turner. The phone is utterly beautiful. Feels so solid in hand. Am trying Google camera and essential camera. Essential updated camera app again yesterday and it seems solid.
lyall29 said:
Could you look on your box and see which month it was manufactured in? Mine has SEP at at the end of one of the numbers, I assume that is the month of manufacture. Thanks
Click to expand...
Click to collapse
Mine has the SEP also, but that's the SKU, it doesn't make sense that they'd change the device SKU every month. More likely the USEP at the end is United States Essential Phone There will probably be a slight variation for other colours or if new kits come out, but not months of manufacture.
Tardeaux said:
Mine has the SEP also, but that's the SKU, it doesn't make sense that they'd change the device SKU every month. More likely the USEP at the end is United States Essential Phone There will probably be a slight variation for other colours or if new kits come out, but not months of manufacture.
Click to expand...
Click to collapse
That makes sense. I wonder if there is a way to tell if it is an updated hardware version without opening the box?
Ordered mine through Essential a week before the price drop. Contacted them about the chance of a $200 refund and was told anyone within the return period would see a $200 refund within 1 to 2 weeks credited to their method of payment. Credited the next day!!! Gives me the impression these guys are serious about keeping their phones in the hands of satisfied users unlike most OEM's and carriers. Works great on Verizon by the way....
This is interesting, the price between essential and amazon is only by less than $5 dollars, so I'm not saving much if i order it from their web page.
Essential with 2yrs plan = $644.36
Amazon with their 3yrs plan = $649.23
I can't see why i'm getting charged with taxes when some people are saying is tax free if i order through essential.
also noticed one priced $540 on swappa (including the 2 years extended plan). i think i can save some bucks like that.
TJSteveMX said:
This is interesting, the price between essential and amazon is only by less than $5 dollars, so I'm not saving much if i order it from their web page.
Essential with 2yrs plan = $644.36
Amazon with their 3yrs plan = $649.23
I can't see why i'm getting charged with taxes when some people are saying is tax free if i order through essential.
also noticed one priced $540 on swappa (including the 2 years extended plan). i think i can save some bucks like that.
Click to expand...
Click to collapse
You're getting taxed because Essential has a physical presence in California. Any time you buy something online, and that company has buildings in your state, taxes are required.
spotmark said:
You're getting taxed because Essential has a physical presence in California. Any time you buy something online, and that company has buildings in your state, taxes are required.
Click to expand...
Click to collapse
I see, Thanks for the info mate
Sent from my Nexus 5X using Tapatalk
I ordered through Essential on Monday, they charged my card and sent an invoice. But it's not Wednesday and no tracking number, no further info. How long should I expect before dispatch? Do they provide a tracking number?
Ashley-stevens said:
I ordered through Essential on Monday, they charged my card and sent an invoice. But it's not Wednesday and no tracking number, no further info. How long should I expect before dispatch? Do they provide a tracking number?
Click to expand...
Click to collapse
they should and will provide a tracking number. I end it up buying it from essential as well, but as you can see on the below link, it may take longer than i was expected
https://www.reddit.com/r/essential/comments/7a4hrn/ordered_from_shop_essential_4_days_ago_still/
gmerdude said:
They charge tax everywhere now i checked a few days ago check out no tax today tax also when amazon happens to be out of stock
Click to expand...
Click to collapse
They didn't charge me any tax. On either of the phones I purchased from them.
Ignore him, he's been posting grumpy replies in a bunch of threads. He must be in a bad mood.
And for the record, they DO NOT charge tax everywhere. That is false info.
Sent from my PH-1 using Tapatalk
Tardeaux said:
FWIW, I ordered my phone from Amazon and WISH I had gone through Essential directly.
I ordered my device on the 13th day before the $200 price drop and while Essential is refunding people in my situation without hassle, Amazon wants me to ship back both my phone AND 360 camera (since I ordered them bundled) and then reorder them.
On the plus side - my Amazon issue phone from 2 weeks ago came with the newer grille, so that's most likely what they've got in stock.
Click to expand...
Click to collapse
Newer grille? Can you explain more? Would you possibly be able to show pics of old and new? I have one on order and curious to know what's up.. thanks!
There are side by side pics in another thread on here. Can probably give it with a quick search.
The issue was the original cloth/foam grill would fall out, leaving a little gap. So they changed it and made it metal.
I have the original one, it is not a big deal, unless you are really OCD. In which case, seek help. Lol
Sent from my PH-1 using Tapatalk