Ive switched to sprint july 07 and got a mogul ,now the TALK and END buttons are really hard to press so i stopped using them. Also some of the keyboard keys have issues too. Im just wondering if any of you guys know if i would be able to get a replacement phone free of charge because i dont have any extra insurance or anything but i thought it has a MFG warranty.
I am with VZW and they are sending me a replacement for hard to press keys. I called, and explained about the keys on the keyboard. They are sending a replacement just with an explanation over the phone!! I should get it in a few days. They told me there is a 1 year mfg warrantee so I was covered....
Good luck!
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I wanna start off by saying thank you to everyone who helps make this forum such an amazing resource.
The question I have is I bought a Cingular branded 8525 about three months ago and it has been giving me nothing but trouble, from my keyboard randomly not working, none of the front or side buttons working, keyboard lights not working, secondary characters on the keyboard being all scrambled, and the newest addition the phone not vibrating at all. It is still under warranty but the problem is that I don't and never had ATT and i've been using the phoen unlocked. Its still under warranty with HTC and they've already tried to repair it, I think they said they replaced the main board but more and more issues keep coming up. What i'm wondering is if there is anyway to get ATT to just replace the phone like they would do for a regular ATT customer? Has anyone been successful in this? I've tried calling them but they keep saying that since I dont have an account with them they can't help me out.
Any help or guidance would be really great!!
Thanks in advanced
BUMP.... can anyone give me any advice?
unfortunately, that's the risk you take when you buy a 3rd party phone. They'll warranty it for THEIR customers. I've been successful buying an 8525 on fleabay and getting them to honor the warranty ( 4 times ), but I'm also an ATT customer. The phone was not released to Non-customers, so they won't talk to you if you're not a customer. It's nothing personal, It's just the way it is.
I was using my phone today and all was working ok, till about 2:30 when I wanted to place a call, and nothing was working anymore.
Apart from the Circle wheel that works , the Call, End, Both Soft Keys, Ok,Windows, Comm Manager Buttons do not work. All of them just stopped working at once. ALL OF THEM.
I thought maybe it was too hot, I turned off the phone for 20 mins and still no go. I have never dropped my phone, not in water, nothing. Have had it for like 3 months now. Could this be software related? Please my phone is basically useless now, as I use the physical keyboards more than I do the touch screen.
Please Help me out
Desperate here please
please people I desperate here. Anyone ever experienced this? I have read most forums and there seems to be no option but to return the phone and get a new one, but I hav no insurance. I called HTC but they were closed. Please any input. I am lost here
htc wont repair or replace your phone. youll need to call ut starcomm and they will repair it for free. if you get mad enough you can even get them to send it back in a couple days. other than that i dont think their is anything that can be done about it. ive never heard of this happening before
gir2203 said:
htc wont repair or replace your phone. youll need to call ut starcomm and they will repair it for free. if you get mad enough you can even get them to send it back in a couple days. other than that i dont think their is anything that can be done about it. ive never heard of this happening before
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Click to collapse
Actually it seems to be a common problem with the Mogul, here is a thread that talks only about it
http://www.htcwiki.com/thread/1179470/Mogul+buttons+stopped+working??t=anon
I was shocked myself that problems like this is out there and am not aware. I would have opted for another brand of phone, maybe Touch. Guess I am one of the unlucky ones. Hope everyone learns from me, coz there seems to be no solution ( yet) . Not even HTC.
Well...
This isn't a hardware problem...
It's definitely software... Somewhere...
Hard resets work (requiring pressing and holding of 2 soft buttons) and bootloader mode works (pressing and holding the camera button...)
While the OS is up (flashed a few roms), none of the buttons (other than power, scroll wheel, and D-pad) work at all.
So... hardware wise, the buttons work.
Anyone want to look further into this?
I just got my mogul off Ebay - it was stuck in bootloader mode...
Ran "ExitBL" and no go on the buttons...
What all does ExitBL do?
Anyone else having button problems run this in the past?
Have you tried flashing stock oem carrier rom to the phone to fill in missing registries?
send it back to the seller and get your money back.
Hey guys/gals,
I'm trying to get a hold of a broken Sprint Mogul for a project Does anyone have a broken Mogul (Sprint Version) that they want to donate/sell?
You can have some cash for a late holiday present and make my holiday season great all at the same time.
Thanks for reading
DrewG
Broken Mogul
I have one you can have. Insurance from Sprint never sent me a return envelope when I got my replacement. It has a screwed up screen, but otherwise works in all capacities. Long story short I dropped it hiking and the screen broke (like you can see the fracture marks). If you're willing to throw a couple dollars my way I wouldn't complain, but otherwise I just want money for shipping. If you want to pay for it we'll work out a price and I'll post it on amazon and send you a link, so that you have an easy way to pay for it (or at least the shipping) and somewhere you can rely on in case something weird happened. Send me an email or reply to this post.
So the phone has a clean esn. i.e. can we activate and test on a sprint account right away(after replacing the screen of course?
Has anyone found any answers on how to unbrick a htc mogul?
What about the jtag?
Just wondering, bricked mine yesterday, flashed wrong radio rom, won't turn on, won't give boot screen, won't connect to usb.
yep bricked it good it did!
hello, i accidentaly bricked my htc mogul, have you found a solution to this problem yet?
thanks.
yaselp said:
hello, i accidentaly bricked my htc mogul, have you found a solution to this problem yet?
thanks.
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Can you get into bootloader?
no I can not. the screen remains like turned off. the phone doesn't vibrate, nothing.
using the usb connection, activesync obviously doesn't work, but using QPST I was able to open the usb port, under the phone column it says: Q/QCP-XXX(Download)
I appreciate any help with this matter.
Today out of nowhere, my HD2 stopped responding out of nowhere. It was sitting on the charger and I went to send a text message, then all of a sudden *BAMM* no response.
I tried these things;
- Removing MicroSD HC Card
- Soft Reset
- Hard Reset
- Brightness is on 50%
Basically the problem is;
- Hard Keys work
- Touch Screen does not work at all
- There is no damage whatsoever to the phone.
I was looking around online, and apparently the digitizers on these units are often defective. Now here is my bigger problem.
I imported the phone to Canada via an eBay seller, however I do have the Best Buy receipt for it from when it was actually purchased.
Now the question is, will they honour the warranty going on the terms that I was the person who purchased the device, and lives in Canada?
I don't know if best buy will warranty it, but HTC should if you go to them directly. It has a 1-year warranty through them, and the phone hasn't even been on the market that long yet.
same thing happened to my hd2, but i had a custom rom on it but after i reverted back to 6.5 windows a few days later it started responding again but t mobile was already sending my new hd2
ur touchscreen is dead and u need to replace it
usually it happens when u press the red phone button
I have a white mytouch slide and aside from the blurry camera, its all good and working, but lately it started having issues where the screen would "roll" and the notification tray will end up in the middle, or the bottom of the screen. the icons only work if you tap where they Should be. or the tray, even if its in the middle of the screen, you have to swipe down from the top where it should be displayed.
at first, I assumed it was a problem with the CM6 rom i installed a week or so before the issue came up. then i reflashed the stock rom and unrooted and wiped all partition/data/cache with the clockwork mod before going back to stock.
even on the recovery screen, and the startup screen, the issue is still there, so it makes me think its hardware.
When I hold power and vol button to go to the recovery/hboot screen, i get a variant of this.. you can see the screen is split/duplicated vertically
If anyone wants more pictures of it starting up, where it shows static bar on the bottom, or when its fully booted up, let me know. Otherwise, if you know what my issue is, how do i fix it??
yea its definately a hardware problem. I've also had this issue and I resolved it by getting a warranty replacement through mail (i believe the phone comes with a 1 yr factory warranty). Check out the thread i posted a month or 2 ago http://forum.xda-developers.com/showthread.php?t=849722
Yep, the ribbon cable is messed up.
This seems to be a common problem
Mine did it, a 4 other friends had it happen.
RMA your slide.
Who do I contact for that? Do I have to call TMobile, or would taking it to a TMobile store would they order one? I don't have monthly insurance, would they deny me a replacement?
Thanks for the replies btw.
rogo22 said:
Who do I contact for that? Do I have to call TMobile, or would taking it to a TMobile store would they order one? I don't have monthly insurance, would they deny me a replacement?
Thanks for the replies btw.
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Click to collapse
You can probably just call t-mobile customer service or somethin (not so sure because my dads the 1 that talked 2 the person.) Monthly insurance is not needed, the phone comes with a 1 year factory warranty and if any defects (such as this) happen, you can exchange it. They should not deny you as long as you have your stock rom (my phone completely blacked out (nothing on screen) so i sent it in rooted and they still gave me a brand new phone).
Getting a replacment should be easy, try it via there online chat support, I just got a replacment processed to me because my touch screen is acting weird and out of control... stupid phone lol
Sent from my T-Mobile myTouch 3G Slide using Tapatalk