Hi all,
my device (iMate Jasjar 1.13.53 WWE on WM5) syncs without problems through my office-pc with the exchange server standing at the office. This is a wired connection, working through ASync 4.1 (USB).
If I disconnect the USB-Cable, hence force the device to sync through another connection, it will try my GPRS-settings. The GPRS-settings work normal for Internet and eMail. After some time of trying I get the error 0x80072EE2 "The server could not be reached. This can be caused by temperary network conditions"
The server is working normal though.
Does anybody have some advice for a newbie (absolute no network specialist). My exchange server administrator is new to this as well. So if I would be able to read into this somewhere, or get some insider tips it would be very helpful and highly appreciated.
with kind regards,
Ruud Westerhout
how do you have the server name entered in the activesync settings?
are you using ssl?
has it ever syncronized w/o having it connected to pc?
does the exchange server have a public IP address?
thanks for fast reply,
as we are a little apart (time-wise) I am at home already and not able to answer all :
my server is at : mail.al????.ru
I was told to sync like :
Server address : mail
This server requires en encrypted (SSL) connection : NO
User name : the one I am allowed with to enter our network
Password : my usual password to enter our network
Domain : al????.ru
Save Password : YES
If there is a conflict : Keep items on my device
Event logging : Brief
With these settings like this, I was able to sync with the exchange server while connected through USB. ASync was getting a special allowence and the Microsoft Firewall Client was disable for it.
It has never been syncing wireless in any way, only USB, in the office.
I presume we have a public IP address, but I should counter ask my administrator about this.
If You have any ideas after reading this data, please shoot ;-)
The answer on IP I will add (or edit) tomorrow.
regards,
Ruud
yeah. it depends. if it is synching through USB, for me it is hard to tell if you are synching directly to the exchange server or to the workstation. if you have a mail profile setup on your machine and you are synching with activesync. on your desktop with activesync does it specifically show that it is synching with your exchange server? actually better yet if you run activesync the screen will tell you the last syncronizations. you will have an "Exchange Server" section and the last time it synched and probably a "Windows PC" section.
If your Exchange Server section has a synchronized time then your settings are correct. (The time should also be the same as your Windows PC time)
If it has something like Never synchronized or something other than a successful synchronization time, then those settings may not be correct or something is not right on the exchange server or network.
So if you do have a successful timestamp for the "Exchange Server" field, then everything on your device is good. The problem may be that either the exchange server does not have a public ip or a dns issue. (you can try to resolve the latter by putting in the IP of the server instead of the dns name in the server field for AS)
If it still doesn't work then it could be a firewall issue in front of where the exchange server sits.
Hi ccisn,
I actually am syncing with 3 different things. My Home-PC, my Office-PC and also the Exchange Server at the office. I get all synced and a correct time stamp with all, this works.
f.e. My contacts are synced with both Home-PC and Exchange Server (not the Office-PC anymore as this is not possible)
So I understand that the settings in my PDA are then correct and I should be searching for the problem in Server, Firewall, IP / DNS Settings.
I will try this idea of putting the IP though (as soon as I will get it tomorrow)
thanks for now,
Ruud
Update :
I inserted the fixed-IP our Exchange Server has into the address field and with this input the server did not even want to sync whilst I have a USB-ASync connection.
Question for my understanding :
Is the following a technical possible setup ?
-At home I connect through USB giving me access to my Home-PC and the internet. The PDA will sync with the home-PC and the exchange server which he will find through the internet.
-At home I connect through WiFi giving me access to the internet. The PDA will sync with the exchange server which he will find through the internet.
-At the office I connect through USB giving me access to my Office-PC and the exchange server. The PDA will sync with the Office-PC and the exchange server which he will find through the office network.
-On the road I connect with a GPRS- (or eventually UMTS-) connection which will give me access to the internet. The PDA will sync only with the exchange server which he will find through the GPRS-connection.
regards,
Ruud
I am sure the problem is, that you cannot sync over the public Adress with the Exchange Server, because there is only Port 25 for SMTP from the internet to the server, and this port is not for Outlook Connection and these things
No company ever had a Exchange all-open on the internet! try to sync within your local network and the internal-name of the server!
Well syncing within the Network works. If I connect with USB to the office-pc I can sync to both office-pc as well as exchange server.
Do I understand correctly that I can forget (not realistic) to sync wirelessly (GPRS, UMTS) while on the road ?
I just hoped that this way I could receive contacts / calender items from my secreatary on the road.
Ruud
The Exchange Server is open on your local network, thats why you can sync. But from the internet, there ist only mail access (and maybe a few other ports that the admins opened) to the exchange.
Talk to your admins, and ask if it's possible to connect with a VPN to your office. Over these VPN Connection you can sync with your exchange.
Ruud Westerhout said:
Update :
-At home I connect through USB giving me access to my Home-PC and the internet. The PDA will sync with the home-PC and the exchange server which he will find through the internet.
-At home I connect through WiFi giving me access to the internet. The PDA will sync with the exchange server which he will find through the internet.
-At the office I connect through USB giving me access to my Office-PC and the exchange server. The PDA will sync with the Office-PC and the exchange server which he will find through the office network.
-On the road I connect with a GPRS- (or eventually UMTS-) connection which will give me access to the internet. The PDA will sync only with the exchange server which he will find through the GPRS-connection.
Ruud
Click to expand...
Click to collapse
Yes to all of the above.
The vpn solution should work too if your environment supports PPTP connections. Most don't and only allow IPSec or L2TP connections which is a whole other mess to get to work on handheld devices.
As to the ports. It a little different for synching with Exchange. It only requires HTTP (80) or HTTPS (443).
If you can use Outlook Web Access then you can sync over the air with your phone. (Assuming that all the Mobile Sync settings are correctly set up on the Exchange server) Which in your case sounds like it is.
I can connect my device to the in-house Wlan and I get assigned an IP address like it should. I am able to browse the net (IE) using the Wlan and I can even go to the HTTP webmail site but when I set up a POP3 e-mail account I get the error message that I cannot connect with the current settings. Suggestions?
The other strange thing is that I am able to login on a local server using Terminal Services, but I can only connect to the IP address, not the hostname.
Perhaps I should mention that I have an own domain so the mailbox I'm trying to connect is a completely seperate mailbox and should work 'native' with POP3 port 25 settings. This shouldn't be a problem as far as I can see, but it still doesn't work...
I did some more testing, the weird thing is that I can send e-mails using the WLAN connection, but cannot receive them. The connection towards the server seems to be good (I didn't use seperate settings for SMTP) so DNS seems to be correct as well.
Right, I'm not under the impression a terribly large population of users are dying just to solve my problem, but since I located the source of the problem I thought I'd post it here for other users to find.
The problem I was faced with had actually nothing to do with the WiFi at all, it was the POP3 server that was the problem. The connection was fine, sending the mails was fine it's just that the POP3 daemon of the Direct Admin hosting control panel (vmpop3d-e) is unable to work with Windows Mobile 5 due to some kind of problem I don't even begin to understand (nor would I want to).
If you have your own domain and your hoster is running the Direct Admin control panel you won't be able to use the e-mail POP3 function. Instead, use the IMAP4 function which does work.
DA Forum PDA topic
when you set up your mailbox (menu - tools - options) go to the 3rd screen and click options. There you tell it what connection you want. I'd be willing to bet thats where your problem is.
E-mail client doesnt work on my wizard eather. I can receive mail, but sending it is impossibl. I think I tried everything.
If anyone have any suggestions what can I do please tell me.
THX
@primossz, you're pretty active on this forum :wink:
You need to first install the client software provided by your're ISP. So if you use T-mobile you can let T-mobile send the parameters via SMS to yor're cellphone. Just login to your're ISP provider for that on the WWW.
Greetz ET
I am trying to setup a VPN connection on my HD device.
I have imported the .cer file and installed it. Now when i connect to the internet through lets say wifi, I try to connect to the vpn. It does nothing. I have put the vpn settings correctly. Anybody managed to get vpn connections working on wm6.1 ?
I've had my syncing over the air through my VPN for sometime. Are you trying to sync USB or over the air or both?
I am trying to use the wifi connection
Ok I managed to get connected to the work intranet with vpn connection.
Just a question, Is it possible to download my work emails once connected to the intranet ?
Oulook is set up to connect to an exchange server at work.
Any help would be apperciated.
I was able to read my mails when connected to the intranet through vpn connection using PIE ( webmail). How can I setup outlook to get them directly by connecting to exchange server ? Do I need a 3rd party application ? Any expert around ?
I'm not sure I understand your question, but I'll help the best way I can. Your company should have you set up with credentials to log into your VPN, which appears you're able to do. It sounds like your company also has an exchange server wherein you should have an account that stores your emails, contacts, calendar etc... Once logged into the VPN, your phone, if set up through activesync, should check your exchange account for new email. That's the only way I know of to fetch company email and that's the way my company has it set up. If that's the set-up you're familiar with, but are looking for an alternative way to get your company email then I'm not sure at that point, but would love to know if there is.
Xeon said:
I was able to read my mails when connected to the intranet through vpn connection using PIE ( webmail). How can I setup outlook to get them directly by connecting to exchange server ? Do I need a 3rd party application ? Any expert around ?
Click to expand...
Click to collapse
If you can log into your VPN correctly, and your company uses exchange, you can set up activesync to check your exchange server account by going into activesync->menu->add server and supplying your email address, username and password, server address etc...then hit sync and let it do its thing. Once you've done that, you will notice an envelope on your TF3D mail tab, which should say outlook on it and have all of your company mail. I hope that helps.
Sean3 said:
I'm not sure I understand your question, but I'll help the best way I can. Your company should have you set up with credentials to log into your VPN, which appears you're able to do. It sounds like your company also has an exchange server wherein you should have an account that stores your emails, contacts, calendar etc... Once logged into the VPN, your phone, if set up through activesync, should check your exchange account for new email. That's the only way I know of to fetch company email and that's the way my company has it set up. If that's the set-up you're familiar with, but are looking for an alternative way to get your company email then I'm not sure at that point, but would love to know if there is.
Click to expand...
Click to collapse
I am trying to download my work mails using GPRS connection and pocket outlook once connected to the VPN. Any idea how to set that up ? Thank you sean3
Your welcome...what I can do is show you how I did it, and perhaps that might work for you as well. HERE's how I did it through GPRS... And if I go over anything you've already done then please bear with me. I first set up my VPN in settings->connections->connections. I tapped add new VPN and put in all my of my credentials, username, password, host name, ticked PPTP, although your server maybe set up for IPsec/L2TP, certainly make sure which one. Then after putting in username and password and Domain I ticked advanced and ticked the "use server assigned IP address" and also checked Use software compression and use IP header compression. From there I hit finish and got out of setup, which took me back to the page from where I started. At the bottom of that page there is a "tasks" tab and an "Advanced" tab. Click on "advanced" and you should next see "select networks". Click on that and from the drop down box under "Programs that automatically connect to a private network should use:" choose "My Private Network". From there I exited connections and went to settings->connections->"Advanced Networks" and clicked on the GPRS and changed the protocol from "PAP" to "CHAP". My phone wouldn't even try connected to my VPN with PAP checked. After I changed this, my VPN started trying to connect. Ensuring that you've installed your companies certificate, you should be able to connect to your network. Once connected to the VPN, activesync will fetch your email if you have exchange set with activesync on your phone. I was never able to set it up while connected to my computer, for what ever reason I had to configure the server through active snyc on my phone. Once you have done that, hit sync and you should be good to go. Although I had to keep trying to connect my VPN over and over before it finally took.
Thank you again. Do I need to allow pocket pc access on microsoft exchange server ? I have done all the steps you mentioned. Whenever I hit Sync , activesync tells me : server is not reachable. Although i tried to ping the server from my PPC and it comes to be alive replying.And access to the webmail is possible so VPN is working fine. Any more hints ?
First, let's check to make sure you are connected to your VPN over GPRS. When you hit sync look at the status bar at the top of your phone. Press your carrier's connection icon, should be the one next to the battery icon or the speaker icon. A bubble should drop down showing your connections. If you see "My VPN", or if you named it something else, in the bubble then your connected. If your not connected, soft reset and try again. If you are connected then at that it may be a setting issue in active sync. What I did, in activesync, was delete the current partnership with Exchange under menu-options-delete. I then went back and configured the server again, this time checking the SSL box under server address. For whatever reason that worked even though my companies server doesn't require it.
Also, when you configure your server in activesync, you will be be setting up your poocket outlook. when you start configuring the server, the first thing it should ask you is for your email address, and then from there your username password and server info. You do not need to set up your pocket outlook anywhere else, to my knowledge. Once you configure the server with your email info and server info, and you get a successful sync, you should see an envelope in the mail tab on TF3d, and the envelope should say Outlook.
Sean3 said:
First, let's check to make sure you are connected to your VPN over GPRS. When you hit sync look at the status bar at the top of your phone. Press your carrier's connection icon, should be the one next to the battery icon or the speaker icon. A bubble should drop down showing your connections. If you see "My VPN", or if you named it something else, in the bubble then your connected. If your not connected, soft reset and try again. If you are connected then at that it may be a setting issue in active sync. What I did, in activesync, was delete the current partnership with Exchange under menu-options-delete. I then went back and configured the server again, this time checking the SSL box under server address. For whatever reason that worked even though my companies server doesn't require it.
Click to expand...
Click to collapse
The bubble indeed tells me that NSN-INTRA ( Nokia Siemens Networks Intranet ) VPN is connected. However I did no try to delete the partnership with activesync yet. I get a red ! on activesync desktop saying Unable to reach the selected server. Note that my laptop did is not on the domain and I have no access to the intranet through it. Thanks for your collaboration.
Indeed, if your laptop is not set up to connect to the vpn then yes it will give you the red error. Essentially your phone is trying to sync with exchange, but it cannot get through via USB on your laptop. Now of course if you set up your laptop to directly connect to your VPN then your phone will sync properly. In this case, however, if you're looking to sync your phone with exchange via GPRS, then disconnect from your laptop. Do the rest on directly from your phone. Click the activesync icon on your phone, go to menu, options and delete any current partnerships. Then go back to menu, add server, and configure your server there. After you've entered all the email and server info, hit sync on your phone and see what happens. You may need to soft reset. That you have a VPN connection is good. Getting that is from I've found to be the hardest part.
Sean3 said:
Indeed, if your laptop is not set up to connect to the vpn then yes it will give you the red error. Essentially your phone is trying to sync with exchange, but it cannot get through via USB on your laptop. Now of course if you set up your laptop to directly connect to your VPN then your phone will sync properly. In this case, however, if you're looking to sync your phone with exchange via GPRS, then disconnect from your laptop. Do the rest on directly from your phone. Click the activesync icon on your phone, go to menu, options and delete any current partnerships. Then go back to menu, add server, and configure your server there. After you've entered all the email and server info, hit sync on your phone and see what happens. You may need to soft reset. That you have a VPN connection is good. Getting that is from I've found to be the hardest part.
Click to expand...
Click to collapse
It worked !!! Thank you too much! the trick was to softreset the device. Its been like 5 days I did not reset the device. You see HD is not that buggy Many thanks again.
Excellent! Your welcome!