please help me!
my bosses phones touch screen isn't working so I soft resetted when that didn't work I hard resetted....
well the screen still doesn't work but the problem is that the alighn screen screen is up and since I can't click it won't let me into the phone! ( she also hs a password set up.... help me please!)
thanx
Call 866-449-8358 Sun - Sat 24 Hours
devinf said:
please help me!
my bosses phones touch screen isn't working so I soft resetted when that didn't work I hard resetted....
well the screen still doesn't work but the problem is that the alighn screen screen is up and since I can't click it won't let me into the phone! ( she also hs a password set up.... help me please!)
thanx
Click to expand...
Click to collapse
You need to tell us more about what you have done. Did you flash a bootloader, ROM and/or Radio? What versions of each? What guide did you follow? Are you able to get activesync to see the phone while at the align screen method?
I doubt you are bricked (unless you have done no flashing to the phone). Before you call HTC customer support (number above) tell us where you are at.
Read the wiki in my signature. You may need to restore to stock and start over.
http://forum.xda-developers.com/showpost.php?p=2483508&postcount=314
hey guys' thanx for the replies...
No i didnt do any flashing....
but its ok because she was very understanding and called up the provider and they said theyd send her out a new one...
(said it was a problem theyd been having)
again thanks a million for the replies!
-Devin
Related
hey people....
i was just upgradeing the radio stack to v.4.21 beacuse mine was v.4.20 and as i was installing it on the xda, it said "Upgrade failes" and crashed. I then tried a soft and hard reset and it just crashes again.
Can some one PLEASE help me...
Thank you so much
jay
Apart from a sof and hard reset, what else have you tried to resolve the problem?
nothing
i dont know how.....i have had the XDA for 1 day
any advice i would be VERY greatfull....
even if u think it may not work.
thank you so much
jay
well looks like you may well have a dead one day old xda on your hands there jay
no dont say that....
its not dead.....its just sleeping (hopefully)
please help any body...*does a jig to get people to help* lol
jay
THE PROPHETOR! said:
"it said "Upgrade fails" and crashed. I then tried a soft and hard reset and it just crashes again."
Can some one PLEASE help me...
Click to expand...
Click to collapse
Crashed!!!!
What is being displayed on the screen?
Are you able to use your XDA at all?
Will it still connect to your PC via ActiveSync?
the answer to all those questions is no....
no activesync
no using the xda
the only thing that is being displayed is the startup o2 sign and in the left hand bottom corner it says
g
r
s 31.85834 (or some number)
and then it goes to a blank white page.....
it keeps swapping back and forth from these two pages
thanks
jay
Are you able to get into the bootloader?
press and hold to on/off button while soft-resetting.
Do you have a SD card reader?
Also, where did you get the xda from, just incase!?!
im gonna try the bootloader thing....but what do i do if it works (im waiting for it to charge up abit before i do that) although i dont think it is charging
i dont have a sd card yet....
o2 online....i have insurance, i think (hope) they will change it....but im going away tommorow for 4 weeks....and im stuck without a phone...so i wanted to know if there was a way that i could reinstall it again...
thanks again york for your help
jay
hey yeah i can get to bootloader
wallaby bootloader v5.22
what do i do?
it siad there is a gsm erorr?
thanks
jay
Right, well it's a start, unfortunatly without an SD card reader there is nothing that I know that will fix this problem, as you cannot use Activesync without the os loading.
I've had a quick look around the forums but all related articles on fixes suggest the need for a card reader.
When you did the upgrade, did you remember to remove the power supply first?.
It seems that leaving the power supply attached while upgrading the radio causes an internal configuration error.
If no one else here can help with your problem, you will have to send it back to O2, they will replace it for new, however, if they do kick up a fuss, remind them of the Sale of Goods Act (Amendment) 2003.
Sorry, that's about as much as I can do mate. Good luck, and don't be but off the xda by this problem, I got mine of ebay and broke the screen within a week, had to fork out another £130 for a new screen, but I'm very glad I did.
ok thanks york......
i will give o2 a call.....
thanks
jay
THE PROPHETOR! said:
hey yeah i can get to bootloader
wallaby bootloader v5.22
what do i do?
it siad there is a gsm erorr?
thanks
jay
Click to expand...
Click to collapse
Great now press the Calender button, that should put you in the GSM
bootloader mode. From there run some of the options ect.., try changing your band to 900 and see if that helps also try turning the radio off as that might let your XDA bootup.
hi....i tried that and it kep saying....
gsm turn ON fail!!
any more ideas?
thanks
During firmware update the USB cable has been disconnected by mistake, and since then it displays a white screen without loading the OS.
All trials to reflash failed, since it does not see the current SW version (I think).
Is there any tool or any way that can help me force the firmware update to the device unconditionally?
Help would be highly appreciated.
TIA, Zohar
zoharbl said:
During firmware update the USB cable has been disconnected by mistake, and since then it displays a white screen without loading the OS.
All trials to reflash failed, since it does not see the current SW version (I think).
Is there any tool or any way that can help me force the firmware update to the device unconditionally?
Help would be highly appreciated.
TIA, Zohar
Click to expand...
Click to collapse
It depends if it is CID-Unlocked or not. Did you pay money to our friends at http://www.imei-check.com/ ? to get rid of your simlock? if so there is not a problem. Just reset your phone while holding down the voice record button on the left side of the phone this will display a three colored bar on the display, then start a original ship rom from T-Mobile or Dobop, HTC is a little bit harder. I don't own a Orbit, so I could be off. Please do a search in this forum there are some people with the same problems.
Good luck
RvBCrS
rvbcrs said:
It depends if it is CID-Unlocked or not. Did you pay money to our friends at http://www.imei-check.com/ ? to get rid of your simlock? if so there is not a problem. Just reset your phone while holding down the voice record button on the left side of the phone this will display a three colored bar on the display, then start a original ship rom from T-Mobile or Dobop, HTC is a little bit harder. I don't own a Orbit, so I could be off. Please do a search in this forum there are some people with the same problems.
Good luck
RvBCrS
Click to expand...
Click to collapse
rvbcrs is right,try to get the phone into bootloader and reconect the phone if the system reads the connection try flashing with the t-mobile org shipped rom if ur in luck,should work.All the best.
No upgrade of bricked Phone in bootloader mode under Vista
Under Vista the upgrade in bootloader mode soed not work!
I think it is because of Windows Mobile Device Center Software instead of ActiveSync. Under XP no problem in 15 minutes...
well I have HTC so what shall I do
when I have the 3 stipes display. Thanks, radim
rvbcrs said:
It depends if it is CID-Unlocked or not. Did you pay money to our friends at http://www.imei-check.com/ ? to get rid of your simlock? if so there is not a problem. Just reset your phone while holding down the voice record button on the left side of the phone this will display a three colored bar on the display, then start a original ship rom from T-Mobile or Dobop, HTC is a little bit harder. I don't own a Orbit, so I could be off. Please do a search in this forum there are some people with the same problems.
Good luck
RvBCrS
Click to expand...
Click to collapse
rvbcrs said:
It depends if it is CID-Unlocked or not. Did you pay money to our friends at http://www.imei-check.com/ ? to get rid of your simlock? if so there is not a problem. Just reset your phone while holding down the voice record button on the left side of the phone this will display a three colored bar on the display, then start a original ship rom from T-Mobile or Dobop, HTC is a little bit harder. I don't own a Orbit, so I could be off. Please do a search in this forum there are some people with the same problems.
Click to expand...
Click to collapse
Can someone help me with this? I've got to the "bootloader mode" but don't know how to flash it from there. ActiveSync doesn't make a connection at that stage of course.
Travelcard said:
Can someone help me with this? I've got to the "bootloader mode" but don't know how to flash it from there. ActiveSync doesn't make a connection at that stage of course.
Click to expand...
Click to collapse
Download this HTC P3300 WWE factory rom here http://rapidshare.com/files/19322112/HTC_1.12.405.01_026790_WWE_SHIP.rar. Now first launch Bootloader (multi color screen) and just run the ROMUpdateUtility.exe from the rar, voila your device unbricked .
PS: If you are running vista you must first change a driver, see link below to fix that. Cheers
http://www.mrvanx.org/cms/index.php?option=com_content&task=view&id=23&Itemid=27
Phew! That worked perfectly. Thanks a lot for that.
Travelcard said:
Phew! That worked perfectly. Thanks a lot for that.
Click to expand...
Click to collapse
Your Welcome
hey i need a bit of a hand here guys 8i just picked up a second hand wing however the touchscreen seems to work when it wants to so I did a hard reset thinking it may have been software rlated not i can't get past the welcom screen. Any advice
yonu said:
hey i need a bit of a hand here guys 8i just picked up a second hand wing however the touchscreen seems to work when it wants to so I did a hard reset thinking it may have been software rlated not i can't get past the welcom screen. Any advice
Click to expand...
Click to collapse
create a file named "welcome.not" (just a empty file!) - copy it to the SD-card - reboot ...
it kinda depends i have not been able to get it to work on the WM 6.1 roms
thanks will give it a shot but if i can ask will this help with the touchscreen not working? hey i have to ask
ok question I left it off since my last post turned it on just now and the touch screen works but it is odd one tap may work the next won't but if i keep repeatedly tapping it will register them this is after a hard reset so i assume that this is a touchscreen hardware issue?
it might be the cable is loose call tmo and they might send 1 to u for like 9.99 for shipping iv done that many times but make sure u backup your contacts they will make u do a hard reset lol
i will look into that i opedn up the phone and checked and they are all tight so i will try giving them a call
ilikepu said:
it might be the cable is loose call tmo and they might send 1 to u for like 9.99 for shipping iv done that many times but make sure u backup your contacts they will make u do a hard reset lol
Click to expand...
Click to collapse
Hi, I have the same issue. What cable are you referring too? Can you please post a pic or if there is a pic somewhere could you link it here? Also, if you don't have warranty on your phone, than you cant get the cable? I am a novice at this please excuse me.
Hello My touch Screen dosent respons when i press on it. It just happend when i had it in my pocket ?? some ideas? But if i hafe to change the touch screen do you know about some links how to do it. How to opnen the phone
My HD has the same problem. You can try and call HTC in your country. I've been told that HD has 27 months of warranty from manufacture date. You may still be under warranty
Assume that you have already tried doing soft and hard reset, haven't you?
ypsmav said:
Assume that you have already tried doing soft and hard reset, haven't you?
Click to expand...
Click to collapse
The problem with hard reset is that after reset you get into "phone setup" mode where you set up time, operator, align screen and so on. But 1st thing your phone asks you after hard reset is "Touch the screen to continue" Since it does not respond to taps, you get stuck
bogdatov said:
The problem with hard reset is that after reset you get into "phone setup" mode where you set up time, operator, align screen and so on. But 1st thing your phone asks you after hard reset is "Touch the screen to continue" Since it does not respond to taps, you get stuck
Click to expand...
Click to collapse
Yes I have reset it but when I turn it on i hafe to calibrate the screen so I am stuck
Check out this thread on the subject of replacing the screen: http://forum.xda-developers.com/showthread.php?p=4662874#post4662874
MAMeingast said:
Check out this thread on the subject of replacing the screen: http://forum.xda-developers.com/showthread.php?p=4662874#post4662874
Click to expand...
Click to collapse
Thanks I have lookt for this video ! But do you think it would help to change the screen? Maybe its the software
Ole Andreas said:
Thanks I have lookt for this video ! But do you think it would help to change the screen? Maybe its the software
Click to expand...
Click to collapse
If you have tried a hard reset and the screen doesn't respond during initial setup (where it says: tap the screen to continue setting up your device) it very likely is the hardware! I would have no other explanation!
Just to be sure, you could try flashing a different ROM - but I'm very sceptical, that this would make any difference...
Also, don't you still have warrenty on the device?
MAMeingast said:
If you have tried a hard reset and the screen doesn't respond during initial setup (where it says: tap the screen to continue setting up your device) it very likely is the hardware! I would have no other explanation!
Just to be sure, you could try flashing a different ROM - but I'm very sceptical, that this would make any difference...
Also, don't you still have warrenty on the device?
Click to expand...
Click to collapse
I dont know because i have brought it used and I dont have the warrenty note. But maybe the serial number on the phone can help my ?
I Am gone try a new rom
Ole Andreas said:
I dont know because i have brought it used and I dont have the warrenty note. But maybe the serial number on the phone can help my ?
I Am gone try a new rom
Click to expand...
Click to collapse
Hmmm... good question... Maybe the serial could be enough - but I'm not too sure HTC will admit that! By the way: HTC shouldn't need any proof at all since the phone was released last year - so noone can have a Blackstone older than 12 months, right? But again: I don't think HTC will take care of it that easily...
This is a good place to start for finding out your warranty status.
Go through the process - your digitizer is very likely to be the fault, which is hardware and is replaceable. But why would you want to do this at your own expense if your device is still in warranty?
If you have HardSPL installed, you'll need to revert back to stock SPL and ROM, otherwise HTC will reject your device as these pieces of software voild your warranty.
Good luck.
Good Day,
Thought I would add my thoughts to this as currently going through same thing. I managed to get the ROMs and SPL back to Stock, even downloaded latest ROM from HTC.com to see if this would make a difference but screen still not completely not working but very intermittent.
Phoned HTC Support 1200 Monday, UPS were scanning and picking up package 1500 Tuesday, phoned today 1100 Thursday and they have received it but there were no updates on the repair status
Jody
MAMeingast said:
Hmmm... good question... Maybe the serial could be enough - but I'm not too sure HTC will admit that! By the way: HTC shouldn't need any proof at all since the phone was released last year - so noone can have a Blackstone older than 12 months, right? But again: I don't think HTC will take care of it that easily...
Click to expand...
Click to collapse
Hmm know but i can try to call them and describe the problem.
Budadank said:
This is a good place to start for finding out your warranty status.
Go through the process - your digitizer is very likely to be the fault, which is hardware and is replaceable. But why would you want to do this at your own expense if your device is still in warranty?
If you have HardSPL installed, you'll need to revert back to stock SPL and ROM, otherwise HTC will reject your device as these pieces of software voild your warranty.
Good luck.
Click to expand...
Click to collapse
Its seems to me that its not a problem because the warranty is still on
had to replace my touchscreen just today - cost 90 dollars - lesson learned don't let your toddler play with your phone
Guys,
Need help .. I've got a HTC HD from a mate.. it had fallen in water and stopped working.. I got it fixed .. however it needs screen password to get in. My mate has forgotten the password .. the guy fixing the phone needs the password to get in and test it properly. The phone was bound with Telstra .. but was un-locked.
Now 2 questions:
1. Is there a way to unlock the phone without the PIN.
2. If not, will hard resetting it will again lock the phone with Orange ?
Any help/suggestion is appreciated. Thx in Advance.
amit_dp said:
Guys,
Need help .. I've got a HTC HD from a mate.. it had fallen in water and stopped working.. I got it fixed .. however it needs screen password to get in. My mate has forgotten the password .. the guy fixing the phone needs the password to get in and test it properly. The phone was bound with Telstra .. but was un-locked.
Now 2 questions:
1. Is there a way to unlock the phone without the PIN.
2. If not, will hard resetting it will again lock the phone with Orange ?
Any help/suggestion is appreciated. Thx in Advance.
Click to expand...
Click to collapse
I don't think there is a way to unlock without the pin. However, hard resetting the device will not lock it back to orange, DON'T WORRY
Thx Dude .. I Did a Hard Reset on it ..