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Hello everyone,
So I need to replace my phone, but since I am with T-Mobile on an unlocked 8525, I have to go through HTC to do so (I bought the phone on eBay). Does anyone have any experience with their customer support and if this is an easy task to go about doing? (I have the classic white-screen problem)
I already called their American "hotline", and it was just some guy who picked up and didn't sound like he knew what he was talking about. He told me to call back tomorrow when their warranty department was open and they could help me out.
Thanks!
-- Nick
I have had my phone replaced by HTC. But that was only because the repairservice misplaced my phone.
At least here in Europe you need a proof of purchase with a date on it.
After this date the warranty period starts. So you could have some problems there.
eBay / 8525 repair
Hey there,
I had purchased an 8525 on eBay.
A few months later, the phone had some hardware problems.
I tried fixing myself, but was unable to do so.
AT&T / Cingular will not help you if you do not have their service and HTC will not help you, because it is a Cingular / AT&T branded hone.
After selling my broken 8525 on eBay, for parts, I waited to buy a new one.
Just bought another used 8525 on eBay last week, and unlocked it.
Today I purchased a warranty plan from www.squaretrade.com.
They will replace your phone, or give you your money back if they can not replace it.
It is well wirth the money spent for a warranty through them, since AT&T and HTC wont help.
Let me know if you have any questions.
How much can I get?
Well, it's too late for me to get the Squaretrade warranty, but I will keep that in mind for next time, thank you.
Now my question is (if I can't get HTC to replace it), how much could I get for this phone? All it is is the white-screen problem, which I've read people can easily fix by just taking the phone apart (I'm just not good with that so I don't know if I wanna risk it). How much would I be able to sell a white-screen 8525 for on eBay? $250 maybe? Thanks!
-- Nick
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Well, you could always call T-Mobile and ask them if it was reported stolen ....
Don't think they will call the police on you , If you tell them you are going to , but I bet they will want to take your name, just in case ...
Lol this whole thread seems shady as hell.
Sounds like the OP might be trying to fish answers for his own endeavors...
lol, i know. it sounds pretty bad, but i assure you, that's not the case.
they can tell if it's stolen. they can tell if more than one person has the same IMEI number. whoever was using the phone will have that IMEI on their account, and if your gf puts her sim card in it, they will be able to see the IMEI from the phone. that's done on purpose, so that if someone does report a stolen phone, and the IMEI turns up on another account, they can flag it. however if it was not reported stolen, then there isn't much they can do as they don't know whether or not the original owner sold it to you or a shady guy on craigslist sold it to you, so reporting to the authorities would be pointless for them, as it may have been a legal transaction. as for calling them, they're probably not going to give you the info if that IMEI is registered in their system, they may not even tell you if it is. but if it has been reported stolen, and the IMEI shows up under a different account it will probably be flagged, I'm not sure what would happen at that point. More than likely rather than calling the authorities they'll just cut off the service to the phone.
Try a prepaid sim card and see if it was IMEI blocked?
well, we put her sim card in it and nothing has happened so far. i suppose it was legit.
If you got it with box, supplies and cables its very low chance that it stolen. Actual price in my local craiglist is really low, but it doesn't mean that most of all are stollen
tmobile dont care if the phone stolen or not. it doesnt really matter.
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
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If that were possible I would like to think they would have told me when my TouchPro2 got stolen... The fact that they didn't mention anything like that leads me to believe they can't tell just by the sim card.
i buy/sell phones on craigslist almost weekly and put my sim in all of them
when i call t-mobile to change the internet plan they always ask me where i bought the phone. i always say from t-mobile and they never say anything about it. guess they cant really tell
hope this helps
Slash8915 said:
My gf's old phone broke, and I found a cheap HD2 on craigslist. I went ahead and bought it from the guy. He seemed ok, maybe a LITTLE shady. When I brought it home and told her how I got it, she became worried that if we put her sim card into it, and it IS stolen, a red flag will show up at T-mobile and she might get into trouble.
Is there any way T-mobile can tell who has the phone if it IS stolen? Also, if she ever has to send it in for a replacement through warranty, will she be screwed? I know I shouldn't have bought it off of Craigslist, but it's too late for that now...
Click to expand...
Click to collapse
Hi,
I'm not in the US but i always purchase phones from US and UK on ebay.
Always when i buy phones which are doubt to be stolen or reported as stolen i use this site www.checkmend.com.
They are even recommended by ebay. They claim to have a connection to a database that has all the information on Mobile Phones, Laptops, GPS navigators, etc. Which they can track by the serial number.
In your case you will need to provide them with the IMEI number of your phone and they will give a report on the status of the phone and past owners if they are registered. (they send this report by email instantly. they charge you USD 2.99 for this service. i thinks its quite worth than the risk.)
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
and i even tried my HD2 which i'm using currently which i got from US cos i didn't get any box or accessory with it. But the report came out clear and i am in peace of mind.
Hope this helps.
ruwan7 said:
in my experience I've tried this service twice and a HD that i bought from the UK was returned with a report that said "This item has been blocked during its lifetime by one or more UK network(s)." which means it was reported lost or stolen.
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usefull site. does it give any detail? i blocked my last phone thinking i'd lost it, 4 weeks later it turned up in a friends sofa, so i had them un block it and used it for another 18months.
i guess that would give the response you gave above..
Someone mentioned the IEM number that is the way they can tell if its stolen. So when and IF you ever take your phone into the store to have the useless sales people help you solve some problem. That is how they will know if its stolen. If there is a way to tell by electronic signal Tmobile simply doesnt care. I asked when I bought mine and they told me to get insurance. I asked how do you know if I dont just keep the phone and get a new one for 100 bucks. IEM number shows up was their answer.
Your IMEI and sim info are constantly broadcast about the cell network, you don't have to go into a store for this information to be picked up.
http://www.numberingplans.com/?page=analysis&sub=imeinr is one of the most common websites for checking your IMEI number (it's free), but do be careful with posting your IMEI/Serial number online at any site. Some are looking for valid IMEI numbers to use illegally.
Damn those shady Craigslist guys...
c2tmdsn said:
when i call t-mobile to change the internet plan
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Click to collapse
I could be mistaken but I believe that if you select the G1 unlimited data plan, then any smart phone you have after that will not need to be updated...I am using the G1 plan with my HD2 and it works fine. So maybe you can avoid lying to them.
Hi,
I have a question. I recall 3 years ago, I bought a samsung SGH ### (I dont remember the number) off of ebay for like 175 dollars or something. I originally had a crap phone and I wanted a really small and skinny one. The phone was brand new, never been opened. A few months later, I called Tmobile and they said I did have an active and working warranty on the phone (I asked the question, when does my warranty expire, and they told me a day). So my question to you wonderful people at xda-developers: If I buy an brand new, seal not broken Tmobile HD2 or lets say a Samsung Vibrant on ebay, will it have a warranty? Now before you say something like, "warranties only apply to those that original purchased the phone from an authorized dealer," how do they know you are not the original owner of the phone? I bought an HD2 from T mobile and I am looking at the receipt and there is nothing on the receipt that corresponds to anything on my HD2. My HD2 has no serial # or SKU #. I wasn't the original owner of that Samsung and I had a warranty. This leads to my final comment/question. Does the fact that being the first person to use a sim on that device make you the only person with a warranty for that device?
Hi
Just wanted to know how warranty is handled with the nexus one bought directly from google: is it activated automatically so I don't need the receipt anymore, do I have to do this myself, is the warranty outside US supported or not? What do I need from the seller beside the device itself? And do I have to activate the device with google? First android phone not from HTC...
Thanks for help.
Can no one help me?
Not sure if this applies to Nexus One, but I had other HTC devices purchased from eBay and the warranty did apply to them.
They check warranty status via serial number, so you don't really have to have anything else.
Hi
I purchased mine through eBay, my first question before bidding was if they still had the receipt.
If you get a problem tell them it was purchased as a present and they should update the details.
edit..................................................
The nexus one is made by HTC.
Its activated automatically (no receipt needed).
It is tied to the serial # (rather than the owner or an address).
Ring HTC and they will tell you how long it has left. (Think my N1 came with a 2 year warranty)
Has anyone purchased any nexus s from the below seller?
http://cgi.ebay.com/Unlocked-Samsun...Cell_Phones&hash=item3f065ee3ef#ht_582wt_1139
I'd go with buying from Amazon. HTC sells an unlocked version of the N1 at a deal. Not sure if it is TMo or ATT. You might want to check on that. Good luck!
got my N1 from ebay. no receipt as it was upgrade from vodafone. I rang htc, gave them imei and they said no problem, I still have regular warranty.
Someone on ebay has an HD2 for sale for a good price that he claimed insurance on. I was thinking of buying it. Does anyone know if it'll work if I buy it?
Thnx for help =D
cakinlife said:
Someone on ebay has an HD2 for sale for a good price that he claimed insurance on. I was thinking of buying it. Does anyone know if it'll work if I buy it?
Thnx for help =D
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Click to collapse
my mystic ball tells me that he claimed insurance on it for a reason....
i would ask for the imei # & then call htc to see if it has any warranty still on it. if it does you could buy it & hope that what ever is wrong with it will be covered under the warranty but you might be buying a very expensive paper weight. I bought mine on ebay & made sure it was still under warranty before buying it & then shipped it out to htc for repair. they replaced my phone & shipped it back 2 me 4 free. i only had to pay for the shipping there.
His description says he only did it to get another phone and that its gauranteed working. But I'm wondering if T-Mobile would care about that and block your phone?
my only concern would be it having a bad esn which shouldnt be likely since he said he did the swap himself. normally that happens when you try 2 sell a stolen phone. i would call t-mobile with the esn# to see if its bad or not.
anytime you do an exchange through t-mobile you have 2 mail back the phone thats not working or you will get a huge restocking fee = to the phones price unless it was an upgrade which i think you then can keep your old phone.
I would check the completed auctions on ebay, its on the left hand side of the page. price what the htc hd2 has sold for & then if you can get it for cheaper then the average price i would go ahead & buy it. if you cant get it working on t-mobiles network then you can always resell it on ebay & since you did your homework on how much you can expect 2 sell it 4 you wont be out any/a lot of money. i wouldnt think that it would be an issue but i also wouldnt want to give you info on something im not 100% on, best bet would be to call.
I didn't know ESN's applied to phones that use sim cards.
So if the ESN is bad then it might not work and it would just be a paper weight?
Would applying a new OS such as android fix this at all and is the ESN changeable?
Thanks for the info guys, esp htccraze
As I was writing that I was wondering it myself. Lol. I looked online at a few places and your right, t-mobile is not affected by bad esn #'s. I was with verizon till just last year so thats where I was gathering my info from, so I'm really sorry about that.
It seems as though everything should be fine then. Like I said, if you can get a good deal on it & think you'd be able to resell it around the price you paid then there wouldnt be as much risk because you'll be able to get your money back if for whatever reason you no longer like/want the phone. I don't like 2 tell ppl what they should do with they're hard earned money but as a pt seller on eBay myself I feel that papal/ebay buyer protection would have you covered if something was listed wrong or if it dont live up to the description he put in his listing.
Sent from my Desire HD using XDA App
cakinlife there are 2 options you can do. 1) As htccraze said yes you might want to call htc if it is still cover under warranty. 2) The HTC HD2 could be use under another network if the phone is unlcoked.
I would be suprised if there was no sting in the tail here
Insurance is not used just to get a new phone (most insurance phones are refurbs anyway) and the only reason it would be replaced without being sent in for repair/exchange would be if its reported lost/stolen, then the owner got it back (or it was not lost anyway)
Dodgy to say the least
If the IMEI is blacklisted, you need to provide proof of ownersip to unlock it (if you are not the original owner) in the UK that is
IMEI for the phone
IMSI for the SIM
Thanks everyone for the tips, I ended up losing the auction lol (price got too high) but now I know =D
Really appreciate all the help