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Help!
My spiffy new Wizard is not playing when it comes to the the syncing side of things...
I have Office 2003, and have been using async 4.0 with my WM5 blue angel quite happily. All works.
I installed ActiveSync 4.0 from the CD that came with the wizard, and then plugged in the wizard. "Retrieving settings..." comes up, and then nothing happens. I've left it for half an hour - no luck.
The communication seems fine, as I can explore "my mobile device" and that works well, but sync is no joy at all
I tried syncing over IR, and got told that error 85010014 had occurred. Googling shows I'm not alone.
I upgraded to 4.1. No joy.
I removed outlook and reinstalled. No joy.
I installed Office 2003 SP2. no joy.
Deleted partnerships from both devices. No joy.
Hard reset the wizard. No joy.
Changed my profile to not use cached mode. No joy.
I am a bit frustrated with this - any further suggestions? My only thoughts are that the firewall is blocking activesync's requests to the exchange server when it starts up the comms, but on the other hand the blue angel is happy! Help! please?
Hi Chiark,
I don't have another WM5 device to compare with, but my Wizard won't sync to Outlook on my laptop as long as Sygate Personal Firewall is loaded. If I exit SPF until the first sync happens I can then reload SPF and it keeps sync'ing away without a problem. If I set SPF to 'Allow All' it still won't work. The MS help pages mention what ports to open, but also mention problems with VPN clients that work in the same way, wedging themselves into the protocol stack.
I'd try disabling the firewall to see if it helps... On my work laptop with McAfee desktop firewall I can't adjust anything, but sync'ing over IR works fine. On my own, notes don't appear to sync, giving a similar error to yours, but I did read that another Thunderbird user fixed that by making Outlook the default mail client again.
Hope that helps..
Dox
(ocassionally of the ICE forum too ;-) )
Yeah, I have the same problem. Can't sync with the usb but can sync with IR. I tried closing Sygate FW but that didn't help any. I use Thunderbird as my mail client so always get a message saying that outlook is not my default mail client...blah blah. I don't know if that has anything to do with it, but then why would it work over IR?
I am guessing something is messed up with the usb driver or something.
Thanks for the support
It's all pointing to an error with the outlook side of things, as I still can't sync over IR either, but I can explore the device quite happily.
I've run scanpst on all my pst files, no joy .
Try here, Microsoft have posted some clues
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
thanks for that - I tried those. The best resource I've found is Chris De Herrera's troubleshooting; http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
In desperation, I've done everything again this morning.
I was assuming that setting my firewall to "Allow all traffic" would, bizarrely, allow all traffic. It wasn't.
I couldn't disable the firewall; I had to uninstall it.
It's now working, but hellishly slowly.
Why the Blue Angel will sync and this wont is beyond me!
Cheers,
Nick.
Well, sygate has had to go back on due to corporate policy... No joy. But the blueangel syncs.
ARGGGHH!!!!!!!!!!!!!!
When I installed AS4.x, one of the .dll's was called something like 802AFUSB.dll (from memory, so ICBW), which makes me think MS are running "Ethernet" over USB which suddenly brings activesync under the jurisdiction of our firewalls. I don't know if that's just done in firmware on "upgraded" devices, or maybe there's some hardware changes in native WM5 devices, that kick in the ethernet over USB that you don't get on upgraded or pre WM5 devices?
Do you need AS4 to sync the BA under WM5 Nick?
Dox
Hiya Dox, it's definitely firewall related IMHO, but I'll be stuffed if I can see what's wrong: the firewall isn't blocking any traffic, I've opened every port I can see, and it's still not working correctly.
the blue angel syncs using the same mechanism, over TCP/IP connection via USB, and does so without a problem.
Code:
Creating new partnership for device 0x0 (WM_Wizrard, PocketPC).
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CConfigMgr::GetConfig : hr = 0x80072746 - cfgmgr.cpp(318)
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CDataSourceCol::_QueryDevice : hr = 0x80072746 - DataSource.cpp(5299)
11/15/2005 11:28:48.342 p(356) t(2052) TraceToFile -> ERROR in CDataSourceCol::Load : hr = 0x8000ffff - DataSource.cpp(3503)
11/15/2005 12:51:41.807 p(356) t(384) TraceToFile -> ERROR in CHttpEngine::SetTrustedIp : hr = 0x80072726 - httpeng.cpp(253)
11/15/2005 12:51:44.361 **** ActiveSync exiting
Funny that crapi is causing the problem... Googling that number shows that it could be related to MSN or WM10, neither of which are present on the blue angel. I might install MSN on the host to see if that helps, but I can't see how it would.
I also think it might be to do with outlook running in cached mode as I changed that setting when I removed the firewall. Damn and blast!
Argggh!
Stranger and stranger: if I remove Sygate Security Agent, it works fine... However, corporate IT are rather against me doing this
The MS help docs do mention probs with VPN adapters that slot themselves into the protocol stack to do packet redirection. I only use SPF rather than the security agent but I guess it slots itself into the protocol stack to watch for apps attempting to use the network interfaces above it in the stack. I wonder if it's a software compatibility rahter than security policy problem. I'd guess wedging an additional layer into an already complex stack is far from trivial. Maybe MS just assumed everybody would have a nice clean TCP/IP stack with MS Firewall...
Does SSA not have an "exit" option? We did use ZoneLabs Integrity Agent on the work machines, but engineers could get a special profile pushed to them which llowed them to quit the app when they needed to connect to our kit on customer site which scrapped with IA. I only need to exit SPF to get the session started, I can restart it as soon as the sync gets underway and it's okay...
Roll on 4.2 and a fix to all this shenanigans
Thanks for the thoughts Dox. I agree that it's looking like incompatability rather than config, but I can't understand why the blue angel works: it's truly weird!
The "Exit" on SSA is disabled by our system administrators, meaning to get rid of it, I have to uninstall it . There is a "pass all traffic" option which doesn't appear to work.
I'll now secure my laptop with Windows Firewall; our group policy forbids us from turning it on, but I can sort that out.
Cheers!
Nick.
I upgraded from NAV 2003 to NAV 2006 and am unable to get activesync 4.1 to work. I get the error code 85010014.
Symantec has been no help. I disable autoprotect and zone alarm and still not sync.
Has anyone been able to get Norton antivirus and activesync 4.1 to work together.
Yes, I have tried search and I do not see a solution unique to NAV 2006
Larry
Try disconnecting the device and restarting the pc. Only connect your device to the pc after you've logged on. That should work, as I ran into a similar problem on my work computer. Good luck.
JB
The best Solution: Don't use Norton or any other Symantec Product, it's trash and trashes your PC... Try the best: Kaspersky
I tried deleting partnerships, disabling nav and zone alarm, restarting computer but i still get the 85010014 error.
Norton worked before i upgraded.
Any more suggestions.
larry
I used to get the problem in TuMa 1.4 (Blueangel rom). Flashed back to 1.3 and it seems to work properly.
Try flashing another rom, what device are you using?
try this:
http://forum.xda-developers.com/viewtopic.php?p=277988#277988
greetings,
Martin
texasez said:
I upgraded from NAV 2003 to NAV 2006 and am unable to get activesync 4.1 to work. I get the error code 85010014.
Symantec has been no help. I disable autoprotect and zone alarm and still not sync.
Has anyone been able to get Norton antivirus and activesync 4.1 to work together.
Yes, I have tried search and I do not see a solution unique to NAV 2006
Larry
Click to expand...
Click to collapse
Well, here's the actual description of your error
0x85010014
ActiveSync encountered a problem on the server.
Exchange Server reported an internal error. This condition is generally temporary. Try to sync again later. However, if the problem persists, you may need to contact an administrator.
Click to expand...
Click to collapse
I had similar problems with Macfee AV. I got a solution from some great person on this forum that the native win xp sp2 firewall gets messed up with the AV software and just prevents the sync even if you have Activesync in your exceptions list. I tried disabling the windows xp firewall and to my surprise the sync worked perfectly fine.
Not a good solution, but worth giving it a try. I will try to get somemore details on what can be done about this soon.
Anup
This is what finally worked for me. It comes from another forum.
Although Norton denied that NAV 2006 had a script blocker, it was in my registry. How it got there, i don't know. Activesync worked for me with NAV 2003.
The following from a MS Forum fixed it for me: -
ActiveSync is failing to open the Outlook Object Model. There are typically
two common failures here. The first one is if the MAPI.dll was replaced by
an install of another application. The second is a virus blocking program.
Some Anit-Virus software doesn’t properly clean it’s self after uninstall,
to manually fix this up, please follow the following steps.
a. On the desktop, click Start->Run
b. In the “Run” dialog, type “regedit”
c. This will launch the Windows Registry Editor
d. In the Treeview in the left pane, navigate to the following
registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}
i. Once you’ve opened the CLSID
note if you type “{0006F03A” it should take you to the right entry
e. Expand the GUID node
f. Click on “InprocServer32″ under the GUID node
g. You will see a value set in the “Data” field of the “(Default)”
h. This value should guide you to what application has installed the
script blocking. For example, Norton AntiVirus puts in an entry like this:
“C:\\Program Files\\Common Files\\Symantec Shared\\Script
Blocking\\ScrBlock.dll”
i. If the AntiVirus program in question is still
installed, disable Script blocking in that software
j. If the AntiVirus program in question is *not* installed, or the
user cannot figure out how to disable script blocking, delete the entry
i.
Right-click the “(Default)” value name in the right-hand pane
ii. Select
“Delete” from the context menu
iii. This
should leave you with a value “(Default)” where the “Data” is set to “(value
not set)”
k. Press the “Sync” button on the ActiveSync app on the desktop and
it should work now
*Note: I don’t take any responsiblity for you editing your Registry. Take relevant backups etc etc as normal!
Here is the link for the above fix and some other options.
Larry
http://thinkabdul.com/2006/02/14/ac...problem-on-the-desktop-support-code-85010014/
my solution
i had the same problem with my mda not connecting to active sync...basically i turned off the internet worm protection on norton 2006 and now it works all the time...hope this helps...now i have to reinstall norton since i just found out the program is not functioning right
Runnng WM6 on an i-mate JasJam (HTC clone).
I have wireless working fine and can surf the net. I don't have any proxy configured.
I try to use File Explorer to get to the files on my home server but when it prompts for username, p/w and domain, it keeps prompting or gives an error even though they are correct.
I'm giving it my Administrator login details and have the domain name correct.
I'm able to connect to a NAS directly and access/view files that way. The NAS is running some sort of UNIX and thus doesn't have the same issues that Windows is obviously having. I can connect via USB and ActiveSync works fine.
I've also tried connecting to a PC in the house that's running MCE edition and thus isn't on a domain. I've tried using the main username/password that I use to log in as administrator on that box.
Again, same thing - it just prompts over and over.
I'm familiar with setting shares up and setting security, but none of that is applicable because I'm trying to authenticate as domain administrator. I've also tried using local administrator but that doesn't work either.
The error I get is "Error connecting to resource: -1073741802". (Nothing in Google).
I recall some hidden registry setting that I once had to set on Windows Server 2003 to deal with unencrypted passwords, but I can't find anything on that now. I can't work out a google word combination that comes up with ANYTHING for logging onto a domain from a PPC. Frustrating!
Any ideas or experience in this? If you have please give specific settings where possible!
Thanks
Douginoz
There was an issue with trying to RDP onto W2K3 boxes from a Windows Mobile device - the solution to that was to set the administrator password to blank......not something you'd normally want to do, but it might be worth a try in this case just to see if it works?
Have you tried using an account with less privileges (but with share and/or folder permissions) to see if that works?? The administrator account, be it domain or local, has some special traits that are not always made clear - you could try a domain user account with local admin rights.....
Also, for your Google search, have you tried "clear text" or "plain text" as keywords - I have a vague recollection of the registry entry you mention, but I'm at a loss to remember it myself....
HTH,
Mark.
Hello
i connected my HD2 to my PC using the steps shown in the tutorial vids
almost all the steps went good except for when i press connect the log on screen of my win7 appears with a message saying password or user name is incorrect
it is really strange i tried every possible option to avoid that , even i canceled my user name password request just hopping to make it work
but the error msg keeps appearing ..
please help
Hi newbe here. Im having the same brob with mine any Help Plz.
If i remember correctly, no password at all won't let you connect. (not checked that, just a memory)
Also, in win7, go start - control panel, system, advanced system settings, move to the remote tab, and look at the three options at the bottom. If it is set to 'allow connections running remote desktop with network level authentication(more secure) that is probably your problem. Change it to the middle option 'Allow connections from computers running any version of remote desktoip'
oBiNgO said:
Hello
i connected my HD2 to my PC using the steps shown in the tutorial vids
almost all the steps went good except for when i press connect the log on screen of my win7 appears with a message saying password or user name is incorrect
it is really strange i tried every possible option to avoid that , even i canceled my user name password request just hopping to make it work
but the error msg keeps appearing ..
please help
Click to expand...
Click to collapse
Are you on Domain pc ? if then use username as Domain\username or
computername\username e.g Bingo-pc\Bingo
and make sure you have set password for the user name.
Do you want to connect to your home pc or some remote server? Some servers with Win7/WinSrv2008R2 have an issue with a security certificate. I was unable to solve that issue with RemoteDeskopMobile...
samsamuel said:
If i remember correctly, no password at all won't let you connect. (not checked that, just a memory)
Also, in win7, go start - control panel, system, advanced system settings, move to the remote tab, and look at the three options at the bottom. If it is set to 'allow connections running remote desktop with network level authentication(more secure) that is probably your problem. Change it to the middle option 'Allow connections from computers running any version of remote desktoip'
Click to expand...
Click to collapse
it is set to the middle option and still the win7 logon window appear with the error msg ...
BigT said:
Do you want to connect to your home pc or some remote server? Some servers with Win7/WinSrv2008R2 have an issue with a security certificate. I was unable to solve that issue with RemoteDeskopMobile...
Click to expand...
Click to collapse
yes to my home pc - laptop- i have win7 ultimate
it is really annoying not to be able to connect .. i mean you get all the steps right and your phone actually leads you to your logon screnn and there it stops ....
rahulelectra said:
Are you on Domain pc ? if then use username as Domain\username or
computername\username e.g Bingo-pc\Bingo
and make sure you have set password for the user name.
Click to expand...
Click to collapse
no i am not on domain pc ... i just have my administrator account username and password thats it
Can you connect from another PC? That would at least confirm or rule-out that it's a problem with RDP on the HD2. It may be something to do with Windows 7, because it works effortlessly on Windows XP.
I have used it HD2 to remote desktop on my dell M1210 running Win7U 64bit with no probs had to sort Kaspersky to let it throught but been fine after that.
Maybe it's your anti virus/firewall.
Incorrect password issue while RDP using HD2
Ok here is a possible solution to the problem for users with Windows 7 64bit Ultimate where HD2 throws Incorrect username password while trying Remote Desktop Connection
I have been trying the user name that i use while logging in.
However that does not work so
Type ‘System Information’ on run/search command on windows 7
You shall see the correct user name you need to use on the right hand panel.
Good Luck Have a good day
RainMan
premium vs. ultimate?
I spent a whole day trying to remote into my Windows 7 Premium from my HD2 - no luck
Do you know if the issue is the "Premium" edition? If it was ultimate it would be easier?
Thanks in advance
no, the premium and the ultimate should be the same.
2 of teh most common mistakes are
1 - you MUST be remoting into an account with a password. If your PC account hasn't got a password set, (or if it has a password but is set to auto log in) it wont work.
2 - IN the system properties - remote tab, in the lower half, three options, dont allow/allow from any/allow only with network level... blah blha.
If it isn't set to the middle option, 'allow connections from computers running any...' then it wont work.
(oh and of course if you are trying to remote in using your mobile data connection, you will need your external IP, not your target PC IP address ((assuming you have a router)) and the router will need to be configured for port forwarding( or set to allow for the PC opening a port using uPnP)
Ive searched and found and searched again and again an again. Im using Vista Home Premium and want to enable Remote Desktop (RD). The first thing I found ofcourse was the not present RD service of Vista HP. I installed the on the internet circulating .bat for Vista HP.
Okay the steps I took:
1. Download and install: Premium.bat from the .zip
2. Enable RD in computer -> properties
2. Open poort 3389 and set it TCP
3. Restarted both HD and laptop
4. Wifi enabled on my HD
5. Started RD: Filled in the following IP in Computername:
\192.168.1.XXX OR \86.92.85.XXX
Dunno which one to use? Local? First is from my Acces Point/Router second is the overall IP, but what do I use?
6. Account: My account on my laptop
7. Password: Password of my account
8. Domain: Dont have one, so blank
Still EVERYTIME I get the error something is wrong and it wont connect. Someone got an answer? I downloaded Remote Touch but it didnt work either.
There was a .reg for premium called TRonPremium.reg but did not apply it yet, dunno what it does and it is a .reg
Please could someone help me cause this is pretty useful for me!
The remote desktop service is enabled by default in vista. No idea why you have needed to install anything extra to get it working. Sounds dodgy to me. Anyways you use the local network ip address, not the external address, and you don't need to open any ports (although on mine I didn't have a firewall enabled on the machine I was accessing, the firewall was on my router). You do need to put in a username and password for the machine you are accessing though. Doesn't need a domain name, as you say, it can be blank.
I'd say the troubles you are having are to do with the dodgy reg and bat files you have downloaded. You shouldnt need anything other than a bog standard vista install to use RD, no matter what version of Vista you have. You may have a service disabled that is required too. If you have disabled any of these previously you may need to have another look at them and re-assess.
reg files add information to registry. If you are unsure you should NEVER add these without knowing exactly what they do. Can be very harmful to your pc. If in doubt, always leave them alone.
Hello
I use UltraVNC on vista,
And .NET VNC Viewer on ppc,
Both free and running without any problem from ppc or any other pc
When I was searching the internet I found multiple website claiming Vista Home Premium does not support the full RD. To solve this according to a few websites, you could install the .bat made to add the correct service. I even found this on XDA threads. How do you re-do a .bat file? Dont know how to work with it.
The .reg im leaving alone, .regs are evil for PCs imo!
Will try it out today, with what you just told me. If it does not work, Ill try the VNC and VNC client, though I heard it was slugish and the connections fails very quick.
Thank! If you still got tips/tricks, be sure to leave them
Ok well my 64bit version of vista home premium had it all enabled so I assumed they all did. Maybe you're using the 32bit one. Seems loads of stuff was disabled in that.
I tried the various VNC programs but gave up with those because the connection kept timing out, and it had more options than was neccessary. I'd say VNC was best if you wanted to connect via the internet, but RD is best for home use.
Good luck with yours I'm sure you'll get it working.