Hey guys, just figured I would share with you this information and email I recieved from the Data Tech Department at Alltel this morning. Before I paste the email here, I'll try to explain why this was sent to me.
Around a month ago , I contacted Alltel Data Tech Department and pretty much made a complaint about the Weather option in the HTC Home Plugin on my Vogue. I told the guy I spoke to , who was extremely helpful for once, about how many people used this plugin, and how many people did not live in the wierd selection of cities that the plug offered.
The Tech left me his extension number, and told me he would try his best to get in touch with someone that could actually do something about getting the list updated. He explained that Alltel would have to specificaly request that HTC supply and upgrade, and that he wasn't sure who himself or I could contact to see if this was by any chance possible now , or in the future.
I went thru every post on XDA, PPCgeeks, HTCwiki, and every other forum, and web page, and coppied every single post , and thread, and single sentence I could find from people asking for Developers on this site to make way for this to be possible, and put it in an email. I also put every post I could find from people who had tried to do some type of fix to get it working and couldn't in the email as well , and sent it to the Tech that I had spoke to.
After that , I repeatedly sent emails to every corprate department, and tech department I could find for Alltel , for the past month, asking for them to make a simple way for everyone to use the weather feature on there phone. Honestly, I never expected to hear anything from anyone , but this morning I recieved an email from the Tech I had spoken too, with part of an email he had recieved attached to it.
Now I know some of you probably think that this was a waste of time, but I myself would love to be able to use the weather option on my phone, and the other small things they said they were planning. I know alot of other people use the Htc Home Plugin, on just about every phone, so I figured it was worth a shot. But anyway , heres what was sent to me. I did take out my info but the techs email is still included.
Dear Mr. *******,
This is Jim Blankenship, Supervisor for Alltel Data Technical Support Department. Sorry it has taken so long to do a follow up on your call to Alltel, but I actually just received a reply yesterday.
I forwarded the emails you sent to me on April 9 2008, and April 13 2008, to the Software Research Department, and also the Customer Relations Department, both part of Alltel’s corporate office. After six days of no reply, I sent the emails again.
I am personally sorry that it has taken this long to provide you with a response, but I finally received a reply yesterday. I have been told to inform you that an upgrade will be offered for the Alltel Touch within the next 14-21 days. Apparently, an upgrade was already under development. It wasn’t specified if it would be offered as a ROM upgrade or as a standard software upgrade, but this is what I was told would be new.
*Home Plug-in will include several new customization features, including the ability to choose any location available on AccuWeather.com for the weather application
*New options available to customize TouchFlo settings
*New options available to customize TouchFlo Cube
*New Screen Lock application will be included
*Support for several new media formats introduced by a new stand alone Video/Music Player
Again, I would like to offer my apologies on the amount of time it has taken to follow up with your Mr. *******. I sincerely hope this helps you. If you have any more questions, please feel free to contact myself, or any other member of Alltel.
Sincerely,
Jim Blankenship
Technical Supervisor/ Data Support
Interesting! I hope that they didn't just get it mixed up with the Diamond's touchflo 3d, or just tell you that to stop you from mass emailing every contact you could find
Related
I am pasting the question from another forum which interests me as well…
--------------------------------------------------------------------------------------
"Hi all,
when sending sms and you set the setting for ask for delivery notice on you get back the delivery notice but it will only show you the number not the Name.
This is very annoying when you are sending sms to many contacts.
Is there a work around that?. I contacted the poor online support of Imate and one "not-so-tactful" support lady said "this is what it suppose to do" and they cut me off even before asking my next question to them.
what a shame i-mate has such a poor online support."
Unfortunately I don't think there is. The delivery report comes back from the networks servers with the persons mobile number only. The contact name for that number is stored locally on your phone handset only. What you need is a program that can scan received delivery reports, pull out the number and match it to your contacts database. Far too long winded.
Such a function would probably only benefit someone sending one sms to multiple contacts, then waiting to see who actually received it, so probably not considered by any software developers.
never the less, it is still a shortcoming of the Windows Mobile software, as all nokia phones old and new (even the ancient 8210), and sony ericsson phones can do this!
If anybody is still trying to find the solution for this... here it is...
http://www.saman-cz.com/ppc/index.html
SMS Delivery Receipt Fix
zormic said:
If anybody is still trying to find the solution for this... here it is...
http://www.saman-cz.com/ppc/index.html
SMS Delivery Receipt Fix
Click to expand...
Click to collapse
Perhaps it's me being dumb, but I couldn't locate a download link on the site.
Dear astage,
Everything is there for you to download. Just click the menu of the left and it will give you the download link. A very staright forward link. Just try it again and don't forget to post your finding.
Regards,
morisa
Depends on your browser I guess... You can get it here, too.
www.freewareppc.com/communication/smsdeliveryreceiptfix.shtml
i have attached it since the original link is not accessible
damn i didnt realize i bumped the post
sory mods please delete it
Hi All,
I don't know if this as been posted before, i couldn't find it if it was.
I'm looking for an app which will take voice mail and record it right on the phone when i miss a call. I've seen it for S60 phones but never for WinMo. I've been looking for almost a year off and on but have never found anything near what i want. If anyone has seen it send me the name please, it would be a great time saver.
Chris
Grandcentral?
I don't know if you'd be interested in all that it entails but check out http://www.grandcentral.com as a possible solution. It's not exactly what you're after but may work out for you....
Hey, thanks for the link. I think i may have found what i'm looking for! I have not tested or installed this yet, i'm at work. I'll be installing it over dinner and putting it to the test. Heres the link:
http://www.isecretary.net/download.php
Chris
I've been using Callwave: http://www.callwave.com/landing/mobileVisualVoicemail.aspx?r=NONE
Again, it's not exactly what you said, but you can set it to send you and email with attachment which you can save to your phone.
I was using SimulScribe/SimulSays, but their customer service is atrocious. So bad that at one point the CEO emailed me to apologize for how I was treated after reading the email exchanges only to ignore my response email asking if my lost voicemails could be recovered. I guess the answer was no.
The other nice thing about Callwave is that it will transcribe your voicemail (good for reading messages while you're in meetings). I don't know if that's free longterm however.
i'll be interested to hear how the isecretary worked out...
HI,
I haven't had a chance to really test it out yet, I've been super busy. I did test it when i first downloaded it and i think it may have deleted all of my contact #'s. Not sure it was the program or something i did as messing with my phone seems to be my new habit. At present i can record a message from an incoming call but i'm having trouble getting the greeting to play. Adjusting the settings may be all thats needed but i don't have the time to do it yet. If i get it under control i'll post what i did to get it to work.
Chris
hello all
can someone help me please.
I also did light LED for the mail does not work for me.
I have adapted to register but no.
sms etc. work fine except email.
one solution?
Thanks.
Yep; from reading this and various other forums, it seems this doesn't work on ANYONE'S HD2. HTC Support claims it works just fine for them though, and that they've had no complaints (except mine). Obviously this is a software issue, since the LED fires for other notifications, so it'd be an easy software fix.
Suggestion: drop an email to HTC describing this (and other) problem. http://www.htc.com/europe/CS_Mail.aspx
I have almost all the software from xda tried.
Resultaad same ..
Could the problem lie with the Radio Rom? !
Someone experience??
UncleBeer said:
...and that they've had no complaints (except mine).
Click to expand...
Click to collapse
...and mine too ;-)
Brief mini-rant (and sneaky opportunity to bump this up):
I'm as pissed as anyone about the SMS problem; it's a basic function of a phone that oughta work out of the box as expected even on the cheapest phone available. That it doesn't work on this pricey gizmo, and HTC have yet to fix it is shocking.
From reading these threads though, I see that folks have thousands of SMS's on their phones. Wow. On most plans, SMS's cost money to send. Why would anyone choose an SMS when an email would serve the same purpose? I read somewhere on the net that per byte it's cheaper to send / receive data from the Hubble telescope than to send an SMS.
My point: I'm surprised there's not more outrage about the non-working 'new email' notification LED.
response from HTC re LED Notification not working
I dropped an email to HTC describing the Email LED problem and their initial response was, have i ticked the box in settings .
Then they said
"the only option we can take is to escalate this case for you and get the R&D department to take a look and get a fix for this.
if i can take some details from the device i can forward this case on to be looked at:
Serial number,
IMEI number.
ROM version, 1.48.405.2 (71294) WWE
Radio version 2.05.51.05_2"
Click to expand...
Click to collapse
i gave them my details and their response was :-
"Thank you for the details ill make sure they look in to this and see what we can do to correct this for you.
thanks again, ill contact you as soon as we get some information back from them"
Click to expand...
Click to collapse
Not holding my breath
Can you let us know if they come with a solution ..??
I've been swapping emails with the developer of PhoneAlarm; he's sent me a beta version that actually makes the email LED work! He says the beta should be up on his site in the next day or so. YAAAAAAY!
http://www.pocketmax.net/phoneAlarm.html Since this guy's the only person who's taken the trouble to look into this, I strongly encourage all to *purchase* this nice piece of software.
necotas said:
Can you let us know if they come with a solution ..??
Click to expand...
Click to collapse
Will do, hopefully they dont take to long to work it out.
Have more people with this problem or are we alone??
Nope; this is faulty on ALL HD2s as far as I know, and also not fixed on the latest ROM 1.66.
But, the latest version of PhoneAlarm fixes this problem! I strongly encourage folks to try / purchase this great piece of software! http://www.pocketmax.net/phoneAlarm.html
That means HTC sense to disable switching and Phone Alarm?
I am having same problem and headache to think how is the solution. Then i eat panadol.
I just fired off an email to HTC about this. It's a bit frustrating that there is an option for it but it doesn't work. How embarrassing for them to have such a blatant bug. It can't hurt to let them know that lots of folks are suffering from this.
Here is the response I got from HTC today
New Response From [ Richard (UK - Ireland Support (Tech)) ]
Dear valued HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
This could be a driver conflict and we recommend to try a hard reset on it make sure that you back up all your data before the reset. If the problem still going on after this then contact us in this line +44 8458900079 and we will send your device to be repaired.
Best regards,
HTC customer support team
HTC Corp. Global Service Division
Click to expand...
Click to collapse
I can't believe they are just being so blind about this problem. It is on every handset. Why don't they just test it on their own?
Hardware fault. WTF?
Yep: the HTC guy I swapped emails with swore up & down that his email LED worked just fine.
finally
People good news, Uncle Bear is right.
Thanks to him I now also working led to mail, I could not believe my eyes when I saw a green light.
So phone alarm beta version is a nice solution.
Least until HTC comes with a solution. (As can be seen a long time)
After the last email they sent me I sent them this back
2010/01/29 11:13 Matt Johnson
This is not a hardware issue. If it is, then it is a problem with every HD2 handset out there. Lots of other HD2 owners have this exact problem also. I am a member of the XDA forum and it does not work for everyone. As I stated before, the LED works for other notifications, like SMS or alarm, but not the email. This is a problem with Sense or Windows I think. You should look into it more. I have hard reset the device many times and this specific feature has never worked.
Click to expand...
Click to collapse
Then they responded with their generic response AGAIN! How frustrating
Dear customer,
If the rom update or hard reset its fixing the issue with your device, please contact us on +44 8458900079 and speak with our agent to send this device to be repair.
Best regards,
HTC customer support team
HTC Corp. Global Service Division
Click to expand...
Click to collapse
I can only assume they meant to say "isn't fixing" and not "is fixing". Not only are they fobbing me off, they can't even be arsed to type (or copy and paste) an email correctly.
I just got pretty much the same response from Joe UK Tech support. He said a Hard reset would fix it but if it doesnt he will make sure that any info he gets from the R&D department, he will get back to my straight away. (Not going to hold my breath)
In the meantime, i have started using PhoneAlarm and now the LED does flash for new emails but there are so many notification setting/changes needed within PhoneAlarm its a hassle.
Another response from HTC
I sent them
I an only assume you meant to say "isn't fixing" and not "is fixing" in your previous response? Can you please confirm that your HD2 has the email notification working. That is, when a new email arrives, the LED will flash for the time that is set in the settings? This is very strange, there are hundreds of people just like me on the XDA forums that are having this exact same problem. Are you saying that all their handsets are defective too and need to be replaced? This functionality has not worked on ROM's 1. 43, 1.48 or 1.66. It does work for the other notifications like SMS or missed call, which strongly points to a software bug. Almost 100% sure it's not a hardware fault. I really don't want to send my phone as I can't be without it for weeks.
Click to expand...
Click to collapse
They replied with
Dear customer, You have the option to send this device to be repair or wait untill the rom update to fix this software issue. At the moment HTC does not have any information when this hotfix will be available to the customer. Please contact us for further questions. Best regards, HTC customer support team HTC Corp. Global Service Division Call Center at on +44 8458900079
Click to expand...
Click to collapse
So I replied with
Here you contradict yourself. You say that I can send my phone in for "Repair" but also that there is no software fix for this. Doesn't that mean that there is also no way that you can fix the problem. What would you do to "Fix" this? Again I will ask you. Does your HD2 have a working LED for email notification? Or is it a fault with the software? I know the LED works for SMS, missed calls etc but does it work for emails?
Click to expand...
Click to collapse
Why won't they just give a straight answer and accept there is a problem at least. What the hell would they do with it if I sent it in anyways?
yeah.. finally get my activation code this evening..
i try a lot of method but not successful..
chat support is also easy..but the keep asking me imei, keep telling me they not support HD7 in SEA yet..keep telling me to contact my sales office / HTC to get the code...try the proxy also not successful..they know i not in us by my IP address.
finally get a surprise reply from microsoft email support..they generate a code for me by jus using email support..
i jus ask to have a HD7 activation code..that's all..no story no phone number...
i think it should be still working..no harm give a try..my area is SEA
http://support.microsoft.com/gp/cu_sc_selector_email/ms
i already got mine..hope others can benifit from this oso..
ok i think you are referring to this link,
https://support.microsoft.com/contactus/emailcontact.aspx?scid=sw;en;1372&ws=support
will give a shot to see if i can grab a key via this method lol
-----------------------------------------------------------------------------------
came back one hour later to check my email, to my pleasant surprise,
Dear Valued Customer,
Thank you for contacting Microsoft Customer Service. My name is XXXXXXXXXX and I would like to address your enquiry regarding on the Windows Phone 7 Activation.
As shown on the website support below;
http://support.microsoft.com/kb/2431699
We should able to provide you with a Windows Phone 7 Product Key for Activation.
You may use the Product Key below to key in for the Activation of your Windows Phone 7;
XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
I hope the above helps to resolve your concern - Kindly keep the product key in a safe place for your future reference.
I hope I was able to address your enquiry to your satisfaction, should you have further questions relating to this enquiry or any additional enquiries, please do not hesitate to let me know.
Thank you for contacting Microsoft. Have a nice day.
Regards,
XXXXXXXXXX
Customer Service Representative
Microsoft Customer Service
superb...
got a key in 15 minutes...
thx for the tp....
just send request, we will see leater
Sent a request saying I purchased the phone from the US this weekend. Let's hope this'll do.
this method is the most simple way to get..
no nd tell story jus tell them u nd an activation code~~~there u have~
i wait for 1 day only get..wait patiently..sure will get d..
forget about the silly web chat n phone chat..
I've sent a request 2 hours ago and still no word from m$. I'll update when they reply.
ive done this about an hour and a half ago, no reply as of yet. hopefully itl be done by the time i get back from uni
I had to wait one day but I got the code
I actually told them in my email that I wanted to use Windows Phone 7 on HD2 and if it was ok with them to send me a key. I didnt want to lie and would have stayed on Android if it didnt work.
A day later I got a key.
result
Just tested and wait...
MS must give us quickly, because Android is really perfect on HD2 now
If Microsoft wanted they could've stopped giving out codes. But I'm pretty sure Microsoft is more than happy to have Windows Phone 7 gain a considerable amount of Userbase!
For them, at this stage its all about increasing the Userbase than trying to stop people form using WP7.
Tanmay® said:
If Microsoft wanted they could've stopped giving out codes. But I'm pretty sure Microsoft is more than happy to have Windows Phone 7 gain a considerable amount of Userbase!
For them, at this stage its all about increasing the Userbase than trying to stop people form using WP7.
Click to expand...
Click to collapse
Totally agree, its all about the numbers. Plus if you like it, you will recommend it and you will like it more cos you got it through xda. Its like free chips always taste better
Hello,
i called Microsoft germany an they said to me: At the moment there are no keys in the pool. So i have to wait 2 days then i should call them again.
greets
jus wait..i got mine after 1 day~~
Arg, MS doesn't help me! I ask for a key with proper message and i said that i've an HTC HD7 and they replied me this message
Good Day XXXXX, Thnaks you for contacting Microsoft, we have received your query. Please be advised that this issue has beed escalated to the Microsoft Customer and Partner advocacy for futher assistance. They will contacting you regarding the issue you are experiencing with your Windows Phone.
Please let me know if you need futher assistance.
XXXXXXX
Click to expand...
Click to collapse
It was 3 days ago, they never contacted me...
Same mail for me....
Good day Fred,
Thank you for contacting Microsoft
We have received your query.
Please be advised that your enquiry has been escalated to our CPA department (Customer Partner Advocacy) for a product key to be generated for you, a consultant will contact you back and assist you accordingly.
Should you have any other queries, please feel free to contact me on the details below.
And no code...
Baz1274 said:
Same mail for me....
Good day Fred,
Thank you for contacting Microsoft
We have received your query.
Please be advised that your enquiry has been escalated to our CPA department (Customer Partner Advocacy) for a product key to be generated for you, a consultant will contact you back and assist you accordingly.
Should you have any other queries, please feel free to contact me on the details below.
And no code...
Click to expand...
Click to collapse
And the same mail for me too, after 2 days
madmillsy said:
I actually told them in my email that I wanted to use Windows Phone 7 on HD2 and if it was ok with them to send me a key. I didnt want to lie and would have stayed on Android if it didnt work.
A day later I got a key.
result
Click to expand...
Click to collapse
this is perfect proof that MS wants people to jump on windows phone 7.
should be a sticky for those whiners out there doubting on MS lol
im ready to buy some apps they look tempting btw
This is what I got instead! They wanted proof of purchase! Argh!
Dear Josh
Thank you for contacting Microsoft Customer Service Department. My name is <agent name> and I would like to address your enquiry regarding Windows Phone 7.
Based on your email description, you would like to get the activation code for Windows Phone 7. Please let me know if this is not correct.
Josh, regarding your enquiry, I would appreciate if you can provide a scan of the proof of purchase/picture of the phone itself. Once it has been verified, then we will provide you with the activation code.
I have called them twice today, did chat three times and even e-mailed them. 4 times i have been told they are out of the activation codes, and the last time i got asked for the imei......this is becoming a huge headache, are the apps and the xbox live functionality really that worth it? or should i admit defeat and go back to droid? Any one else haveing similar issues? or is anyone willing to pass along there code because they just dropped in to check it out than flashed back to something else?
Make up another email and name. They can check your chat history so making up more stories wont help. With a new name and email start a chat. Make up some BS like you use a throat mic and they customer service on the phone didn't understand you. It doesn't matter what name or number you give them Im more than sure their codes are pretty universal on devices of the same type. If no success make up another email and name and try again. I got it on my 3rd try via chat.
so i went back in armed and ready, new name, new email, and hopes for a code
Caleb: Welcome to Microsoft Customer Service Chat, Josh.
Caleb: I understand that you need an activation code for Windows Phone 7. Is this correct?
Josh: yes sir
Caleb: Thank you for the confirmation.
Caleb: My apologies but our tool to generate the activation code is undergoing system update. Kindly contact this number: 877-438-9863. Business hours are 9:00 am to 1:00am Eastern Time. (6:00am to 10:00pm Pacific Time). They are the team that can assist you in activation code
back at square one............
Just wait it out. N if they say to call make up some BS. Say you got some issue with your voice or speaking. If not then try the email route.
he told me to call, i said i had a horrible stuttor and tried to call them already but got frustraited with them not being able to understand me lol. I did send an email so we will see what tommorow brings. Thanks
I took two attempts for me to get a code from them.
They will give you a code - just wait it out.
You can still configure your handset to sync your contacts, email and calendar with windows live whilst your waiting to activate?
If you set-up an outlook exchange account and use the following server address:
server: m.hotmail.com
Domain: leave clear
Username: web
Password: web
I found it wont let you complete the set-up without entering something for the domain. I entered a couple of random characters so you can finish the set-up, then once the account was complete I went back into the email settings and deleted the random characters.
got an reply in email this morning, was excited thought i finally got it! and sure enough all they say is i hear you need to activate, call our office at blah blah blah
im done with WP7, not worth all these attempts to get this ID anymore, going back to droid after i get off work.
LOL .. Before you give up .. one last chance :
Here is my story : I called them when the method was just found, I got an activation code . Tried it but it didn't work, I thought I got it wrong so I called and got another Key. It didn't work either So I hard-resetted WP7 and tried the sec code and it worked .. So now I have the first key which I'm not sure whether I got it correctly or not but you can try it and PM me if it worked :
D7YJ4-TKXX2-PRRRM-M7X3G-XXXXX
I PM'ed you the red X's : )
Hello kawasaki, can you pm the red xxxx, i already try many ways with no luck
thank you
hey guys,
the chat that you guys mentioned, where can i find it? Can somebody be so kind and post me the link?
I went on Microsoft website and man, that thing's a maze. It just circles me around the website over and over and over...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
They don't seem to be giving out the codes as much now.... good luck and let us know if it works.
dnnyt said:
Hello kawasaki, can you pm the red xxxx, i already try many ways with no luck
thank you
Click to expand...
Click to collapse
I'd love to, But I already PM'ed the |OP| : )
Can we not all use the same key? If some one has a spare one that is, or once used is the key invalidated?
Essjaythegreat said:
Can we not all use the same key? If some one has a spare one that is, or once used is the key invalidated?
Click to expand...
Click to collapse
Sure you could all use the same key, and then have all the devices using that key be banned by Microsoft. It is as simple as that.
ah right, lol was just a thought. I think ill just try an guess my key lol! at the rate ms is taking to reply to my emails ill have ill have guessed it hehe
failed...they asked for my IMEI..and i gave it to them..and they said i have a HD2...they don't support it..told me to get a genuine phone..LOL! oh well....
rlydiard said:
Sure you could all use the same key, and then have all the devices using that key be banned by Microsoft. It is as simple as that.
Click to expand...
Click to collapse
hey..did you get a key in Taiwan? if so, how did you get it and what number did you call? I tried calling in Taiwan but the lady was kinda strict...
Strange behaviour
kc73837 said:
failed...they asked for my IMEI..and i gave it to them..and they said i have a HD2...they don't support it..told me to get a genuine phone..LOL! oh well....
Click to expand...
Click to collapse
Not sure if I missed something. What is your country?
I called M$-Support of Germany on Monday this week and they gave me a key while we were on the phone. No question about IMEI but the manufactorer of my phone. I said HTC and there were no further questions.
In parallel I've sent an email to M$-International support last weekend. I received another key just a couple of minutes ago
paddle72 said:
Not sure if I missed something. What is your country?
I called M$-Support of Germany on Monday this week and they gave me a key while we were on the phone. No question about IMEI but the manufactorer of my phone. I said HTC and there were no further questions.
In parallel I've sent an email to M$-International support last weekend. I received another key just a couple of minutes ago
Click to expand...
Click to collapse
And a few minutes later, your inbox will get spammed ; )
kawazaki said:
And a few minutes later, your inbox will get spammed ; )
Click to expand...
Click to collapse
Ha ha ha.I think so.