HTC Touch Dual Blank Email Problem - Touch Dual, MDA Touch Plus General

Hi all,
I’ve come across a user with an odd random problem with their emails. They have found from time to time that :
1. Either an email they receive is blank (except the title and who it’s from)
2. The email they receive appears and then disappears right before there eyes.
Has anyone come across this before ? I called HTC technical support and they advised me to hard reset the device, but that to me feels like a hammer to crack a nut scenario. I asked them too if they had come across this fault before and they hadn’t, so there is no guarantee that it would work any way.
The device is set to download the whole of the email.
One other point, in Outlook (on his pc), the email appears fine. And the emails sync via GPRS.
Details of his device are:
Windows mobile 6 professional
CE 0s 5.2.1622 Build 18128.0.4.4
2007 ms corp
Processor: msm7200-400mhz
mem: 101.67mb
Expansion slot : in use
Touch Dual
Thanks in advance for your help,
Greg

Related

Only 1 out of my 2 email accts retrieves new email messages?

Hello guys,
Currently I have an HP Ipag h6315 running Windows Mobile 2003. I have setup 2 emails account on my PDA ( Gmail & Bellsouth ).
I set both accounts to connect and retreive new messages every 2 minutes; however, only the account "checked" under ACCOUNTS will be the one that connects and retreive the email messages.
Shouldn't both accounts connect every 2 minutes and get new messages?
for example:
- If i go to inbox, it'll default to the inbox of whatever account i have checked under "accounts". if i check bellsouth, i'm able to see my messages from my bellsouth email address; however, after i close it and go back to the today screen, then only "Bellsouth" will connect and get new emails every 2 minutes.
- If i want Gmail to be the one to connect the every 2 minutes then i would have to go to inbox and check Gmail in order to gmail to be the one to connect every 2 minutes.
I dont know if that's the way its supposed to be, since i have set the option to connect every 2 minutes on both accts.
If anyone knows of this issue and happens to have a solution for it, i really appreciate it. Or perhaps is just a non-fixed bug.
thank you in advance,
Will V.
Unfortunately I think it's a bug in the Universal. I've been dealing with this problem since I got my Universal several months ago. Originally I thought it was a Windows Mobile 2005 problem, but I've had confirmation from several Wizard users (which is also WM2005) that their devices will check multiple accounts automatically.
For the time being I've gotten used to making sure my universal is always on my most important account and simply switching to my other account and manually checking it periodically. I'm hoping that this will be fixed in the next ROM upgrade.
Brett
Same problem for me in my Qtek 9000. Only the "active" account cheks mail automatically, no the others accounts. I´m asking for the solution in several forums but no possible. I think is a problem on WM5.
Actually it might be a problem with both WM3 (what i'm using) and WM5 (what you guys are using) kind of sucks to be having to switch in between accts in order get your new messages... if that's the case, that's a quality that the blackberrys will always outperformed the Windows mobile devices.
I'm sorry Will, I misread your first message. I believe it's a known issue in WM2003... it was supposed to be fixed in Wm2005, but there are still problems with the universal, at least.
Brett
I have the same issue.
Its a Pocket Outlook issue, as when I bought and switched to WebIS Mail, there wasnt an issue anymore. Works like a dream, no issues w/ it EVER and wil try to use wifi instead of gprs if you are on a wireless network, giving you a good speed burst w/ the universal...
Still on Pocket Outlook...is it possible to have a 'replay to' address specified for an e-mail account?
I can see that webIS Mail has the opiton but couldn't find it on Outlook.
thanks,

Mac OS X sync, notes sync, pre addressed sms and mms set up

Things I have learned regarding SPV M500 (magician) and Mac OS X
Pocketmac does not work. I have purchased both the pro and lite versions of this software and I can categorically say that it does not work. I managed to get it to sync with entourage contacts and address but the email support is very bad and after 24hrs of trying ity still does not work properly. The support system does not work either, I had several tickets started to try and resolve the problems but the support staff repeatedly requested information that I had previously stated in the original ticket requests. There is one redeeming aspect of my dealings with Pocketmac and that is that they did give a refund upon request; could this be because they are aware of the problems?
Switch to Missing Sync, it is the recommended software of mac and after using it I can see why, from the first connection to the first sync it was all plain sailing, it keeps you informed about choices it is making during the sync and was very stable. I can now sync ical with tasks and contacts. First class software. Once set up you can add and email account on the device and it allows a pass through with the settings for .mac auto detected. You simply set the delete period to 7 days on both the mac and ppc the messages are then synced on both. Avantgo works ok although you have to start the sync from avantgo, it is not automatic like on activesync.
The next problem was notes, I bet most of you work on the net on your mac and at some point want to some information from your mac to the ppc as quick and simply as possible, I searched and searched for software to do this but to no avail. Eventually I found some. What you need is an account with www.backpackit.com they allow a free account for notes, tasks and lists, it is a web based system that seems to work a treat, to allow sync between the systems you make their page an avantgo personal channel to be viewed on the device (the first time you sync do it while connected with the ppc, it will ask for a username and pass. The next thing you need is the desktop widget for os x, they connects to the backpack site and shows you previous messages in real time on the dashboard, you can add or edit items. Every time you sync avantgo picks this data up and adds it to the device. You can also add notes and lists etc through avantgo which consequently adds your data back to the widget.
How do you create an icon on the today screen which will open pocket outlook with a new message already addressed to your chosen contact. Again I looked high and low for a solution to this, my preivous post mentioned using wizbar and specifying mailto:yournumber as a command to start upon button press, this works well but as was pointed out by one of the replies it does use a lot of resources just to do a simple task, this is not necessary. I have been a calligrapher user for a while and have never really looked into the features too much, I now know that you can ad a command which can be activated by a simple written command with a circle around it, the command you need to open the mail app and address and txt is as follows:
<#start>tmail.exe
mailto:yournumber
This when activated will start p outlook with a pre addressed message.
Finally MMS message setup, I would guess that some of you have unlocked phones and need to set up mms, I am with virgin and tried the settings they provide although as you probably know the syntax is very different on a wm device so it can be quite confusing, this is a really simple tip but one that I overlooked for quite some time, I tried different settings over and over again and they would not work until I realised that the tele number you input to address the message must not have any spaces I know if sounds really stupid but I use calligrapher a lot and I was putting in the recipients number via the pen and there were obviously spaces in the number, all the messaged were being rejected for this reason and nothing to do with the settings, I felt very stupid but thought I must point this out to newbies like me.
2 other tips that I was not aware of until reading some other posts are: -
speaker phone on the magician can be activated by holding down the green call button in a call.
Pressing the green button followed by the : -
Right directional button gives call register
Left directional gives speed dials
I was not aware of either of these until reading the groups.
Hope the above helps, I am very much a newbie but love tinkering and will not rest until the device is how I like it.

O2 XDA Mini S \ Qtek 9100 - Windows mobile 5 problems

Hi there,
I hope someone can help with either of the following two issues:
Basically, I work in our company's IT dept. We have given all our directors a O2 XDA Mini S device - we have set these up to sync with our Exchange 2003 server - and work well most of the time - HOWEVER: Every now and then, we get one of these two problems:
1. Example scenario: UserA is on a train working through his\her handhelds inbox - they read some and delete some.
When they arrive at the office, and loads up Outlook - they expect to see a mirrored inbox to that of the handheld device.
Unfortunately, not so:
Sometimes - not always, but sometimes the deleted items that she deleted from the device still show up in his\her inbox as UNREAD, and upon further examination they are still sitting in the deleted items on the device - and don't sync back to Exchange.
The only way to "fix" this, is to manually change the Outlook inbox to mirror the handheld - as you can imagine, this is very annoying
2. The second problem we are getting - again randomly, is devices just stop syncing - switching off and on again doesn't fix it and we have to perform a factory reset and re-set them up from scratch for the user.
Are these Windows mobile bugs, or O2 \ XDA \ Qtek 9100 firmware bugs?!
Any ideas - anyone!?
manikm said:
Hi there,
I hope someone can help with either of the following two issues:
Basically, I work in our company's IT dept. We have given all our directors a O2 XDA Mini S device - we have set these up to sync with our Exchange 2003 server - and work well most of the time - HOWEVER: Every now and then, we get one of these two problems:
1. Example scenario: UserA is on a train working through his\her handhelds inbox - they read some and delete some.
When they arrive at the office, and loads up Outlook - they expect to see a mirrored inbox to that of the handheld device.
Unfortunately, not so:
Sometimes - not always, but sometimes the deleted items that she deleted from the device still show up in his\her inbox as UNREAD, and upon further examination they are still sitting in the deleted items on the device - and don't sync back to Exchange.
The only way to "fix" this, is to manually change the Outlook inbox to mirror the handheld - as you can imagine, this is very annoying
2. The second problem we are getting - again randomly, is devices just stop syncing - switching off and on again doesn't fix it and we have to perform a factory reset and re-set them up from scratch for the user.
Are these Windows mobile bugs, or O2 \ XDA \ Qtek 9100 firmware bugs?!
Any ideas - anyone!?
Click to expand...
Click to collapse
Yeah, I find when I open stuff on the handheld, it doesn't sync back automatically as Sending an email does.
Often if an email hits Exchange, it will then show the old one as New again on the handheld.
I find I just don't delete anything off the handheld and do it all from Outlook...it isn't working like Blackberry does I have found.
No lockup problems though, but if you read the whitepaper in this forum about how push works, it figures out the best time/how often to sync based on your amount of email.

Outlook SMS Sync Software?

Any available?
I bought Jeyo a long time back but it does not seem to work with my Topaz - only detects the last 3 msgs and as soon as you want Sent Items downloaded...Outlook crashes.
Jeyo are not sure if they are still in business it seems so you just get fobbed off by them.
Then there's PocketExport. Installed the trial version, detects device but no SMS logs etc.
Thanks!
OK so the Jeyo Companion DOES see the msgs...it's just outlook that does not.
I'm going to put it down to potentially 64bit, Office 2007 SP2, Windows 7, Touch Diamond 2 or all 4
Previous successful attempt was with a HTC Diamond 1, Office 2007 SP1, 32bit, and Windows Vista
Hello!
I use this, is verry good Mobile Archiving - sms and call detail archiving.
MobileArchiver integrates the most widely-used communication methods - SMS messaging, email, and calls - into Outlook, one of the most widely used applications. MobileArchiver keeps a history of your SMS messages and call details in Outlook so you always know who contacted you and when.
Downloading now!
Thanks for that - I actually got the PocketExport working with help from their support guys - it turns out that even though I am connected via cable, you need to set PE to Bluetooth and reboot the machine.
It synced up fine soon after the reboot though it then crashed Outlook until I removed the hone.
The other downside is the "From" field is blank unlike Jeyo which had it populated
From the screenshots of your suggestion, it looks to be populated. Wish me luck!
I use True connect from rasberry software, paid for it about 4 years ago and never looked back. I use it every day, however sometimes it does crash outlook 2007, but I just restart the program and it comes back. Also allows you to control your phone using pc keyboard & mouse.
Now that WinMo 6.5 is out i am having issues with TrueConnect. SMS msg remains in outbox folder, and according to support it has something to do with threaded sms
Any of u bright minds have a solution ?
/Smirge
I've now gone over to the dark side and got myself an iPhone
Just got fedup of the inherent issues with the diamond2 - most of which I managed to live with but the aftersales just did it for me!
However, I was running 6.5 until the bitter end and bought [email protected]'s suggstion of MobileArchiving
It was by far one of the best solutions I have seen for SMS and Outlook - something I forgot to say thanks to for the suggestion so apologies for that!
Might be worth trying it out (i think they give you a 15-30 day trial on their site)
Had no issues with 6.5 and that was during the beta stage!
Thanks Akash_84.
I've got an Iphone... wonderfull!!
Do you know a way to export sms from a Diamond to an Iphone??
Thanks in advanced!

[BOUNTY][REQ]Notification / alertsound for direct push from exchange subfolders

[Added 30Euro Bounty]
Hello Everyone,
I seem to have run into a shortcoming of both WinMo 6.1 and 6.5.
Apparently (I have searched the forums for this quite extensively) there is no way to have a notification (sound or vibration) to notify the reception inform of an email that has been pushed from the exchange server directly to a subfolder of the inbox, based on a server side rule (i.e. having all the emails sent from my office go directly to my inbox subfolder that is labeled Work Emails).
I am sure plenty of people have exchange accounts with subfolders and would like to see this issue resolved. Moreover, I cannot understand how this feature is present on email clients for Symbian devices but is not supported in Microsoft's own Pocket Outlook (RoadSync for Symbian has this feature).
I am not a programmer, but it would appear bizarre that there is no way to associate a notification to an email, simply because it does not appear in the inbox but in a subfolder of the inbox. From a logical point of view, all that is required is to exted the notifications that apply to new emails in the inbox to ALL new emails both in inbox AND subfolders.
I am willing to pay 30Euros to whomever develops a hack/registry tweak/cab...whatever, that can:
1) make WinMo notify an email that has been pushed to a inbox subfolder;
2) integrate the solution in TF
So far the only solution that have been suggested are:
1) FlexMail 4, that is not compatible with TF or SPB shell
2) http://www.blackmonlabs.com/faq.html. However even this solution is not what I am looking for.
3) CheckMail 2.0 (http://www.soft32.com/download_234983.html) is an app that does exactly what I am looking for, I am now testing if it works with TF3d
Please help,
[I honestly cannot understand how this issue has not been addressed yet]
did you try second today or similar software that allows wmToday and touchflo to run at the same time?
it may work with http://www.blackmonlabs.com/faq.html.
Let me see if I understand this correctly.
I install second today, and for that today screen I install blackmonlab application; therefore, on my second today screen I would get subfolder email notifications.
However, if I understand correctly, I would still have no form of notification when in TF3D today screen. I would still have to switch to my second today screen and verify whether I have received new emails or not.
I don't know....this appears to be so strange. I cannot believe all the Microsoft Exchange users have not in some way addressed this.
Let's see if the addition of a small bounty attracts some good willed programmers.
I am sure there must be a number of people who could use this fix.
nsane said:
Let me see if I understand this correctly.
I install second today, and for that today screen I install blackmonlab application; therefore, on my second today screen I would get subfolder email notifications.
However, if I understand correctly, I would still have no form of notification when in TF3D today screen. I would still have to switch to my second today screen and verify whether I have received new emails or not.
Click to expand...
Click to collapse
yeah dude give it a try before dismissing the idea. it might work well for you
also, whats the name of the app that adds today screen as a tab in touchflo. it might work better than second today or mtoday
I don't know.
In fairness, I am new to WinMO as I recently moved from a nokia communicator E90; I also have some Blackberry experience, since my GF has one.
Honestly, I just love WinMO so far. However, the whole messaging system is pretty weak compared to other platforms and I am rather unsatisfied.
I have not tried SPB mobile shell 3.0, as of yet.
I have mainly used TF Rhodium version and Titanium.
I really like TF, however, I would get rid of both the SMS and Email tabs and replace them with one unique tab that incorporates a fast smooth messaging client. For someone who receives 30/40 SMS per day and about 80 emails, the TF is just very inefficient.
If there was a way to integrate a POWERFUL messaging client in either TF or SPB I would definitely try it. By integrating I mean a Messaging client that:
1) notifies me about SMS, Email (and subfolder emails) vibrating/ringing;
2) Visually modifies my TF3DHome/TitaniumToday/SPB now/ screen showing an envelope and the number of unread messages;
3) provides a pop-up preview (not necessary);
4) one finger tap from Home/today/spb now/ straight to the new Message (no scrolling/clicking to the tab, then clicking on the envelope).
Perhaps there is something like this and I am unaware of it?
hi, does the check mail 2.0 supported TOUCH FLO3D? i went to the description link it says only displays on Today screen.
CheckMail 2.0 does not support touchflo or any other Graphic shell.
Ok someone just messaged me with a solution which appears to be rather interesting.
Using BBconnect and BIS service from phone carrier or alternatively BBconnect and BES (for those who work in a company that runs a BES server).
Apparently BB connect can be integrated in TF3d without issues.
Can someone confirm perhaps?
Did you ever find a good solution to this problem? I too am dumbfounded that this is not natively supported, even in WM 6.5 which I'm running on my Fuze (Energy Rom 8/1 build).
Come on people, there has to be a solution!!!
that feature has never been supported by pocket outlook, nor the PC version of Outlook. ALthough the PC version finally gave the user the ability to create reminders based upon new email into a folder or email specifics. Likewise, PC version of Outlook will not give reminders on flagged items that are not in the inbox and you used to have to use an Outlook plugin to get to do that.
smittyofdhs said:
that feature has never been supported by pocket outlook, nor the PC version of Outlook. ALthough the PC version finally gave the user the ability to create reminders based upon new email into a folder or email specifics. Likewise, PC version of Outlook will not give reminders on flagged items that are not in the inbox and you used to have to use an Outlook plugin to get to do that.
Click to expand...
Click to collapse
I can definitely do this in the PC version of outlook with the built-in Desktop Alerts. It seems like it would be such a simple and useful piece of functionality to implement in WM. Anyone else heard of a good way to do this, especially in WM 6.5?
THe only solution I have found for this, that does not require a second today screen or closing down TF3D is a #rd party app called watch flag.
Here is the home page http://www.watchflag.com/
I used it with WM6.1, it did the job, I found the interface to be a bit clunky, and did not woirk entirely the way I wanted.
That is probably my fault becaue I could not get it to notify me on specific subfolders, I could only make it notify me on all subfolders.
In the programs defense it was over a year ago and has had revisions since then.
The other issues are the program is not free, but has a two week trial and while TF3D can be running , i think it just has regular on screen messages and does not integrate with TF3D message notifications.
Like i said I have not used it in a Year.

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