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Hi,
Can someone help me? I recently bought iMate JASJAR. I have no trouble to connect with Desktop with ActiveSync 4.1 and WIN XP Home SP2. However, I have troubles to connect with the PC at work running ActiveSync 4.1 and WIN XP Professional SP2. The PC detect USB and Mobile Device but has error message saying not connected probably and may not work properly......
The ActiveSync never get connected. Please help. Thanks.
William
I used to have the same problem, but I discovered, as did others on this forum, that plugging the USB connecter into the Universal while the Universal is off works best.
1. Push the power button on the Universal to turn it off.
2. Connect the USB cable.
3. The Universal turns itself on, and
4. ActiveSync connects and syncs.
HTH!
I think there are issues with firewalls and anti virus applications that also prevent Active Sync from working correctly, maybe that's where your problem lies?
Regards
Take a view your Windows firewall, then, open the exceptions and look about the ActiveSync and fix it.
Hi, Everyone: Thanks for the advise. However, I tried all you mentioned but still not working. My problem is the PC did not recognize the device from USB connection. I did try the windows firewall and make sure the check mark shown on all "ActiveSync" items. But it is still not getting recognized. I have no troubles for Win XP Home Editions w/SP2 at home PC. I am having the same AntiVirus and Internet Security (All from Symantec) on Home and Work PCs.
Please advise.
Thanks.
Wel, Be sure you have the last ActiveSync 4.1 version?
What do you think if you erase the program (in the PC that you have the problem) and install it again.
I had have the same problem and I did the way I share with you. Let me know if it works!
Luck.
Hi
I had same problem.
I fixed it by plugging my ppc into my laptop once that connected i then plugged it back into my main pc and bingo
_^.^_
Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
(2) Then, I tried to connect to the old machine which I Sync no problem before, now it processing the Sync forever.
It appeared that I cannot really Syn for both machines now.
Please advise.
Try to soft reset your ppc.
Regards,
Arto.
I have been struggling with a similar (perhaps the same) issue which I have just found the fix for.
The environment is Exchange2003 SP2, ISA2004, XP PRO SP2 laptop running Activesync 4.1, Win Mobile 5.0 phone edition PDA (Qtek 9000).
The PDA synchronises with Exchange Activesync Server via a cellular (GPRS) connection no problem.
The problem we had is when the PDA was attached to the laptop via the USB cable (or Bluetooth) - the error we got was " Your account in Microsoft Exchange Server does not have permission to synchronise with your current settings. Contact your Exchange Server Administrator. Support Code 85010001 " which is clearly cobblers because it syncs fine over a GPRS internet link. Also the PDA takes between 2-3 minutes to error out and I have seen some posts in other topics that interprett this delay as a failure.
The above symptoms occur after a hard reset of the PDA and a de-install / re-install of Activesync 4.1 on the Win XP Pro laptop.
The clue to the fix was that another domain user, using the same Win Mobile 5.0 device, and the same Win XP Pro laptop, had no problems via a USB connection and I could not see what was different about their AD / Exchange permissions.
It turns out that new domain users using Win Mob 5.0 PDAs have no problems whereas existing (older) users (possibly those who used PPC 2003) have got something in their domain profile that causes the problem. Solution is to delete the domain profile (a copy first would be wise) and recreate it - bingo problem solved.
Hi, Waltzing:
Thank you very very much about your comments. You are very correct. My case is with Notebook running XP Pro SP2 which I used at work and was connected to iMate PDA2K w/WM 2003 2nd Edition before. I wait for almost 2 hrs to complete the Sync at home computer. I am kind of concern I have to wait so long everytime. Any advise?
Can you tell me how to delete the previous Domain as you indicated in your reply. I try not to hard reset the PDA. I already re-install the ActiveSync 4.1 and it can connected now. However, the Support Code is still there. I tried to Sync individually, but I always have the same problems for Calendar and Contact which are the most critical items for me.
Another issue for Contact. I found that I have several contacts has a lot of info in Note in PC but got truncated to the PDA JASJAR after Sync. Is that normal? Is there anything can be done to keep those lenghty note in the contact?
Please advise the procedures.
I really appreciate.
Thanks.
Hello Williamchu, I have done some more testing and I have to make a correction - I have solved this problem but for me it was NOT a profile issue. It is likely to be to do with your work proxy server.
As I am sure you know - in order for a WM 5.0 device to sync with Exchange Server via a GPRS cellphone connection you have to tell WM 5.0 the Internet URL of the Exchange Server - typically something like mobile.somedomain.com
When you connect your PDA to your PC via a cable - Activesync (on your PC) will search for the Exchange Server via it's name e.g. mobile.somedomain.com - the problem is that, in many local area networks, Activesync cannot resolve mobile.somedomain.com to the IP address of the Exchange server except via a proxy server (in our case an ISA server). This is why Activesync appears to hang - it spends all it's time looking for an Exchange Server it cannot find (I have also seen it throw up sys errors 85020006 and 85010001 at this point).
Connect your PDA to your PC (via a USB cable) after you have logged the PC onto your work domain.
On the PDA go to Start > Settings > Connections > Connections
Under "My Work Network" you will see either "Edit my proxy server" or "Set up my proxy server" depending on wether a work proxy server has been configured or not. You need to know what your proxy server name is and check both check boxes. Your IT guys will tell you what your
proxy server name is.
My apoligies for the bum steer about profiles - I have a complex test environment and changed 2 things simultaneously (without realising it) to try to fix this problem one of which was a new profile - which as it turns out has nothing to do with the problem. I hope this fixeds it for you.
Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William
Williamchu, I will contact you about this.
williamchu said:
Hi,
I did reinstall the ActiveSync 4.1. Then, the other finally recognize the device now. However, I have two other problems now:
(1) The Sync did not get completed. I always got Erroe Emssage saying "The ActiveSync encounters problems from desktop. Support Code: 85010014.
Click to expand...
Click to collapse
Well this problem gets solved when u open Outlook on ur PC and then Help --> Detect and Repair.
williamchu said:
Hi, Waltzing: Thank you for the info. However, what if I did not even select the Exchange Server to start with ActiveSync. I don't need to Sync the server. I just need to Sync the local machine Outlook Personnel Folders not the Public Folders. I skip the setup part when ActiveSync asked me. I still get the same error message.
Another issue, How can I delete files from "Storage Memory", somehow, it is 97% full. I installed most of the program in Storage Card which I have 4GB and I have plenty room left. I don't know why the "Storage Memory" got so full. After I uninstall some programs, I only free up Program Memory but not the Storage Memory. Any idea?
Do you have any idea about the Contact Note got truncated?
Thank you for all your kindness and advise.
William
Click to expand...
Click to collapse
William did u manage to finally solve the problem??
Hi All,
Same ole Active Sync Error message problems that others have complained about:
"Support Code 85010014"
I am using Active Sync 4.1 and Outlook 2003. I am using my company's laptop so uninstalling/installing Outlook was not an option. I do think the error is appearing b/c I am trying to sync while Outlook is off-line. Common sense says just put it on-line. Tried that! My Outlook will only work online when our VPN is connected but is appears that Active Sync and our VPN are not compatable. Connect device - VPN gets disconnected. Connect VPN - then device is no longer connected. Our VPN is by Nortel. Any suggestions??
HELP!!!!!
edit: added Active Sync version
bump....I really need help with this one. Without being able to sync with my Outlook it almost makes the device useles.... Thanks.
Hi,
Have you tried moving your storage to your computer? I did it on my corp laptop and I think it was part of the fix for me. I believe it is called remote store if you do a search in help you should find the directions. If not then post back and I will post the ones our it folks set out.
Or perhaps you need the usbswitch.exe program to change the connection to usb serial then it might not knock off your vpn connection.
Where else to try???
Ok...so I got it that no one can figure out a solution to this problem. Can someone please suggest some place for me to go? I tried searching Microsofts website for a forum/newsgroup I can post this question to but I came up with nothing. Any suggestions would be really beneficial!!!!
Thanks,
Re: Where else to try???
ms_guy99 said:
Ok...so I got it that no one can figure out a solution to this problem. Can someone please suggest some place for me to go? I tried searching Microsofts website for a forum/newsgroup I can post this question to but I came up with nothing. Any suggestions would be really beneficial!!!!
Thanks,
Click to expand...
Click to collapse
How are you connecting your device? Bluetooth,USB, WiFi...? Maybe some more details.
You shouldn't need to reinstall Outlook. Try the following:
Right Click on "Mailbox - Person Name".
Choose Properties.
Click on Advanced.
Click on Advanced.
Tick "Use Cached Exchange Mode" (make a note of the old setting).
Click on General.
Select "Manually control connection state" (make a note of the old setting).
Tick "Choose the connection type when starting" (make a note of the old setting).
Tick "Connect with the network" (make a note...).
Close the dialogue with "OK", then all other dialogues.
Close Outlook.
Re-open Outlook.
Choose "Connect".
Allow Outlook to synchronise.
Close Outlook.
Re-open Outlook.
Choose "Work Offline".
Disconnect your VPN.
Plug in your phone.
Regards,
Jon "The Nice Guy".
Another tip???
Jon,
Thanks. I just tried that and still got the error message. I followed every strep you wrote, one-by-one!! But the error message still came back up. :?
Also, I am trying to do this via USB. The laptop is not BT capable and I broke the IR window during one of the many drops it suffered from.
Thanks.
SOLUTION FOUND!!!!
ALAS!!! A solution has been found. I found the link to the site below in the Microsoft ActiveSync newsgroup.
http://groups.google.com/group/microsoft.public.pocketpc.activesync/msg/7c134690e78923cb
Basically they suggest removing a script blocking of an antivirus program via the Windows Registry Editor.
It worked like a charm. It took a few minutes and I still haven't tested to see if it can be done while Outlook is on-line but I can deal with syncing while it is off-line.
Eureka,Answer to Activesync popup"Unable to obtain server assigned IP" while syncing
Well, I am pretty sure that I had seen most posts/threads involving people having the same problem, having a popup during Activesync with USB, with header "Pocket PC NEtworking " and the body saying "Unable to obtain Server assigned IP Address. Try again later or enter an IP Address in Networking settings". I had tried the off fix, not including registry fix, and then I ran across this. I think this link will help everyones problem that use Activesync (and believe me, seems like a virtual ton of people ). I include the link . I tried the same fix, and everything works perfectly now.By the way, I reinstated all my devices on Bluetooth, and Com connections. I just felt that it was worthy of posting it here, and hopefully , if you agree, you can help by telling others. I include the link where I found it, and copy of the post . Hopefully I did do a good enough search, and there was no answer similar to this on XDA.
http://www.pocketpcmag.com/blogs/index.php?blog=3&title=everything_you_need_to_know_about_usb_ne&more=1&c=1&tb=1&pb=1#comments
Comment from: [Visitor]
I bought my first Pocket PC HTC HERMES(or TyTN?) 3 days ago and I had this problem of "Failed to Disable RNDIS" from the beginning. I tried to solve it by changing the registery but I couldn't locate the exact registery keys(Wittcomm or etc.) so given up.
Lately, I discovered that while I was pairing my device with Pc through bluetooth accidentaly I have created new COM entries. (look in settings-connections->bluetooth->com ports)
After deleting these COM entries as well as my device itself from bluetooth settings, I tried to disable RNDIS and voila! After unchecking advanced USB to PC connection box, now I have my first connection with ActiveSync.
I hope this helps.
12/11/06 @ 14:57
or try this
http://forum.xda-developers.com/sho...highlight=cannot+obtain+ip+address+activesync
I was trying to connect my wizard to suse10.2 with no luck !!!
I can access the sd card via wmstorage so that is something !!
Anybody got some tips or can i better just be happy with wmstorage
Gazknight
Mda G3
TNT4
finchsync is written in java will let you sync with Mozilla Apps under any OS.
-Jason
You can have a look at SynCE + Evolution... Not sure if it supported wm5 now. With linux, I only do file sharing (be it usb or wifi+samba
finchsync
works perfect thanks for the tip
gaznight, i happen to have the same problem. Well, kind of I'm able to sync to my wizard, but not to Evolution. I also messed up my settings for the 'Externe NDIS-host' (Yeah, i'm dutch too ) network card. Could you be so kind to post your settings? My guess was IP: 169.254.2.1, 255.255.255.0 and no default gw. Could you verify? I would really appreciate it. Thanks.
funambol
I'm now using using funambol as my main PIM repository, it works great!!
Delete your active sync profile,
Install the funambol plugin on all programs / devices you want to sync with.
Programs sync directly with the funambol server
devices get internet though activesync or wifi and sync with a funambol server
Does anyone have any programs (or a way to setup WM6) to do a sync when wireless is connected.
I am in an environment where i am connected via wireless for half my day.
I would like to be able to sync with my exchange server over wireless when it is connected and not sync when its not connected.
I am wanting it to sync automatically every time it connects (or every X minutes while it is connected) via WLAN
I am running a Dopod 838 pro with WM6pro and syncing with exchange 2003.
Any help appreciated.
This might not be the exact answer for you... But check rk-OSR(Check my signature) for the utility to check emails using wifi.
Great App
Wow, thats a great app...
I will be using this unless anyone come up with a better solution.
Thanks for the prog tytnguy.
One suggestion for future versions,
Add a sync every X mins/hours option.
Also is there any way of having it sync without showing the window (like sync in the background)? Not that it is a problem, just would be a little tidier.
Once again, great work and thanks.
You could also use a tool like emoze (www.emoze.com). I can use it to sync my mail, contacts, appointments, etc....
Thanks for the suggestion emay but I already have Exchange server 2003 running, so all my emails and contacts are syncing correctly.
Its just getting it to do it automaticly over WLAN while its connected to save me data charges.
Helpful answer
quaterevil said:
Does anyone have any programs (or a way to setup WM6) to do a sync when wireless is connected.
I am in an environment where i am connected via wireless for half my day.
I would like to be able to sync with my exchange server over wireless when it is connected and not sync when its not connected.
I am wanting it to sync automatically every time it connects (or every X minutes while it is connected) via WLAN
I am running a Dopod 838 pro with WM6pro and syncing with exchange 2003.
Any help appreciated.
Click to expand...
Click to collapse
You may need to check your root certificates on your device and check with your admin about who you get your certificates though for the exchange server. They will have one if they have the exchange web mail log in enabled.
If you can get the certificate file to your device (tip: if it's a .crt file rename it a .cer so WM6 will read it). Then you can run it right off your device's file manager and it should install.
After that just make sure you're telling your device to sync via wifi.
Oh, and you can also configure peak times, this might save battery so your phone isn't constantly checking home wifi to sync. Also configure what to sync though the settings in your active sync menu, you should also be able to tell it only to connect wirelessly via wifi and not though your data plan.
I hope this all helps.