Database Users

email doesn't work but wifi is ok after syncing with AS 4.2

Hi,
I have a really weird issue. I'm really flabbergasted about this one, I think this is a tricky one.
But maybe some can help me out.
I've got a Qtek 9100 with the latest official firmware (2.18.7.6 NLD) so a dutch version.
I use a company SIM card wich has GPRS disabled so I have to use WIFI for internet.
Everything goes well (both browsing as well as email).
But then when I sync my agenda/contacts (none of the other items) with active sync (I tried 4.1 and 4.2) then email doesn't work anymore but WIFI is fine: I still have an IP and I can browse.
The error I get is that the device cannot set up a connection and wants me te set up a modem connection profile (wich I don't have since I only am allowed to use wifi).
Again this error is reported by the emailclient (tmail.exe) but IE works fine!
So somehow after a sync-action with active sync the email client wants to use a GPRS/CSD connection to read mail. I never told it to do so!
I tried the following to solve this issue but with no result:
- I used Memmaid and Check Notifications to find any problems but that was ok.
- I deleted all profiles in active sync (both on the PC as well as on the Qtek).
- I disabled the phone functionality (I hope the phone would understand not to use GPRS/CSD)/
- I tried a soft-reset
The only way to solve this is by a hard reset, but then I have to sync again and I'm back at the beginning of my problem.
Can anyone help me please! I'm desperate.
THanks in advance

Activesync Disconnects

Hi,
I have been suffering with a persistant Activesync connection problem. It usually connects and syncs fine the first time I boot my machine, but after around five minutes it almost always disconnects (though my Vario II continues to charge). Unplugging and replugging the USB cable does not work and the Activesync icon remains grey. Trying to start the connection manually either from the Vario II or from Activesync on the desktop also does not reconnect the device. In fact the only way to get it to connect again is to reboot my PC.
I'm using Activesync 4.2 downloaded from Microsoft this morning. I've tried deleting and recreating the partnerships, which does not help the issue. I've tried several USB cables which also do not resolve the issue, so I am now asking for your help.
If anyone has any insights into whaty might be happening I would appreciate your help...
Thanks,
Chris

I'm having the same problem, but in my case unplugging the cable from the device and plugging it again usually restarts the sync. Sometimes, however, I have to soft-reset to get it working again. Very annoying.

Hi Chris,
Ive had tons of issues with activesync on my works laptop..... I use a VPN and zonealarm... I used to have tno issues but since I got WM5 wich uses IP address's it always does the same thing as yours.. ive made sure the IP address is allowed in zone alarm.... my colleague also had this issue.. he managed to solve it by using a differnet USB port as his laptop has 3 one is on the side of the machine ... try using a different USB or disable zone alarm if you use it this could be causing the problem.
I sometimes get it to work if I have no VPN client running but as soon as I do use it the active sync stops.
Hope this may help you
James

I have exactly the same issue with my Vario II, never happened with my Vario and I have changed nothing other than my phone. Makes me think its summin to do with the harware possibly? Anyone else found a cure for this?

I Had the same problems, so I gave up on USB connection with active sync, I have 4 USB ports on my laptop and tried all, I now use bluetooth and works everytime.
There has always been problems with USB and actgive sync, so 4.2 was suppose to fix, but not for me.

I've got the same probelm on my Tytn. I've solve it to delete the Pocket Mechanic :shock: , I've done a S.R. and from now on the A.S. works correctly.
Ciao, Cesare

Had to use my old vario for a bit today, used activesync and it worked fine for the whole time I had it plugged in, got a new Vario II replacement today, got home and its exactly the same, would appear to be a mismatch between Vario II and activesync 4.2, can I connect by wifi?

Hello hmm the problem is if it uses direct or ip ,try go settings - connections - ( usb to pc ) and disable advance network funtctionality.
Hope that works
thanks

I had this problem too - I disabled advanced network capabilites in the "USB to PC" control panel under the Settings/Connections folder, and then Activsync stayed connected after that.
HTC TyTN 7/22/06 ROM

Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?

After the activesync working fine with my orange spv3100 for 4 weeks it suddenly refused to connect. I un-checked the "advanced functionality" box as suggested and it works again. Many thanks for the solution peeps.
I too would like to know what functions this deactivates.

Same problem, I've installed ActiveSync 4.5beta and now it stay connected, sometimes it disconnects but after restart of the phone it works again, one friend told me that the problem comes from the Activesync in the phone, so may be we have to look for the problem in the phone not in the PC

Activesync 4.2 problem
Hi all,
I too started having the same problems with Activesync 4.2 hanging my phone if left charging overnight. I decided to disable the advance network connection and that worked for a while. Now the phone wont sync AT ALL. It charges, but I can't do anything else. I reinstalled the Activesync 4.2, did a soft reset, off-on to the mobile, turn off-on my computer and still nothing. I will d/l Activesync 4.5 beta to see if that solves the problem, but it looks to be a problem with the Activesync in the mobile and not the one in the computer. I did the troubleshooting and it is detecting the USB connection but does not sync. I would really like to know if wireless sync can be achieved. Will post any fix if I find one. BTW my mobile is about a month and a half.

activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY
pls help here im tired of this activesync problem
thank you

Sync problems with tytn
I've read through all the messages in this thread and wondered if someone could help me with some problems i've been having with syncing mine with a laptop. Often when I have the device plugged in when i boot up the laptop activesync won't start until i've disconnected the usb cable then reconnected it again-i never had this problem with the imate jam. My second problem arises when sometimes it says on the files section that there are un resolved items???? i then try to resolve the issue and a wizard comes up with add or remove buttons.afraid that i might remove something essential i tried the add button hoping this might resolve the issue-it didn't. i then gave up as nothing worked. after switching the laptop off and then syncing a day later there were no items to resolve so what exactly is happening. how can there be unresolved items one minute and nothing the next.also i hadn't done anything different on the tytn.if i select the add button on the window does it add a copy of the file highlighted and could this affect the operation of the device.Sorry if this seems a little confusing but i never had this problem with an xda exec or an imate jam.
please could someone help a non technical fifty something.

activesync always disconnect
fantastic_mr_q said:
Just given that ago, Took me 5 attempts for the usb to pc connection settings screen to show up but then I realised it had to be plugged in to do it! Duh! What features do I loose by disabling ADVANCE NETWORK FUNCTIONALITY?
Click to expand...
Click to collapse
hi,
where can i find ADVANCE NETWORK FUNCTIONALITY

I agree, where is this option?
I'm running version 4.2 and along the top bar all I'm seeing is:
File - View - Tools - Help
Nothing like "Settings" and/or "Connections" in sight. Under "File" there is the "Connection Settings" option, but nowhere does it mention "Advanced Networking Functionality".......
Can someone explain this please?!

The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.

pof said:
The "Advanced Networking Functionality" is on your phone, not on desktop's activesync.
On WM5, go to Settings -> Connections -> USB to PC and you will find the "Enable Advanced network functionality" option.
Click to expand...
Click to collapse
Every time I try that, I just get an error message saying: "Failed to disable RNDIS to use Serial".
Has anyone else seen this message? Happens regardless of whether the Vario II is connected by USB or not...
Thanks,
Chris

I'm still getting the RNDIS error, has anyone else come across this? Is there a solution?
Cheers,
Chris

Problems with Active Sync 4.5

Hi @ all,
I just installed Active Sync 4.5 and have not yet synchronized once my wizard. I have following rom:
aku-3 Roms V2 For Htc-wizard 3.3.0.0
what are the problems?
- rapimgr.exe hast ALWAYS about 99% CPU loading, notebook is not anymore usable
- a synchrnonization lasts several minutes and ends with failures: when i click on view status after it seems to be synchronized, i get following message: server busy
- i cant edit settings, e.g. which outlook folder have to be synchronized, the option is grayed out...
(
has someone else problems like me?!
i will deinstall that and go back to 4.2 or what it was before...
thanks for replies

what versions of office and outlook are you using? also did you make sure you cleared up everything with your firewall software (if any)?
if all else fails uninstall, reboot, then reinstall. that usually does the trick.
good luck

I use Office 2003.
I reinstalled it already twice
now I connected it to my work pc, there it works... pah - it takes much longer than with 4.2, but the rapimgr.exe has not 99% cpu load while synchronizing and after like at my private notebook... :/

dbsoundz said:
I use Office 2003.
I reinstalled it already twice
now I connected it to my work pc, there it works... pah - it takes much longer than with 4.2, but the rapimgr.exe has not 99% cpu load while synchronizing and after like at my private notebook... :/
Click to expand...
Click to collapse
i'd bet money it was your software firewall. are you using zone alarm? if you are give access to all the components of zone alarm and you should be fine.
good luck

sorry, forgot to answer to this question:
i use sunbelt kerio. for old version it was configured correctly. when i look to the firewall, i see the programs with new icons which all have access as it was before... so i think that's not the problem

Hi i seem to have a problem with my dopod 838(htc wizard) i bought it 2nd hand and i can't get it to work with my sim cards( i tried 3 different network sim cards ) and i can't get any signal. the blue tooth, wi-fi, IR, and GPRS doesn't work. I can not connect with active sync... windows can see a device is connected but it says "unidentified device". The PDA side of the unit works perfectly fine, only the connectivity part and the sim won't work. I am sure it wasn't stolen coz it still has reciepts of the unit but its out of warranty already. any ideas on how to fix this? your reply would mean a great help. thank you in advance

vin-saint said:
Hi i seem to have a problem with my dopod 838(htc wizard) i bought it 2nd hand and i can't get it to work with my sim cards( i tried 3 different network sim cards ) and i can't get any signal. the blue tooth, wi-fi, IR, and GPRS doesn't work. I can not connect with active sync... windows can see a device is connected but it says "unidentified device". The PDA side of the unit works perfectly fine, only the connectivity part and the sim won't work. I am sure it wasn't stolen coz it still has reciepts of the unit but its out of warranty already. any ideas on how to fix this? your reply would mean a great help. thank you in advance
Click to expand...
Click to collapse
You should have started your own thread for this. You need to post more information though or nobody will be able to help you. Reboot your phone and you'll soon see a page that list your IPL, SPL, OS, GSM, etc in the upper left hand corner while it's rebooting. Write that info down and post it. if you want help.

Strange Connectivity Problems (Activesync, GPRS, GPS)

Hi,
I have researched in the forum in order to find some issue similar than mine but unfortunally I couldn't .
I bought my Blackstone at the end of December and since that, everything worked fine: I used to sincronize data with activesync at home (Windows Vista) and in the office (Windows XP), connected the device to the internet, downloaded e-mails (using outlook or Seven Mail), used GPS (Destinator and Igo8). Everything was fine until the day I decided to perform a hard reset. Then the nighmare comes! After the hard reset I started the sincronization with activesync. Everything sincronized very well. However, when I configured my e-mail accounts the tmail.exe hanged. Also the activesync stopped sincronizing. It stays all the time with the message: "looking for changes"...but never starts sincronizing. Then, I tried to perform another hard reset. The same thing happened: the first sincro is fine (in Windows XP or Windows Vista). But then, if I configure e-mail accounts or if I reinstall GPS programs, the activesync hangs again. I can only sincro with activesync if I don't use any other connection application. If I´m using GPS application and GPRS starts, immediately GPS hangs. Is that possible? I performed probably 10-12 hard resets, reinstalled activesync 3-4 times, but the problem keeps unsolved. Anyone have a clue for this issue?
rgds

Hi
Anyone can give me a clue about that?

olivas1971 said:
Anyone can give me a clue about that?
Click to expand...
Click to collapse
Hi olivas1971 and welcome to the forum.
Your problem does sound strange & unusual. It sound as if you might need to flash another radio or ROM or both. But for that you will need to use hardspl on your device first (preferably from XP as it has less problems).
Use the search function and readup WELL before you start. Good luck with it.

Hi Abram,
I have flashed my device with new ROM and radio as you suggested. My device seems to be fine again. I´ll be monitoring it during this week. However, I want to thank you in advance, because I´m sure you find the solution.
brgds.

Another BB connect problem (not mentioned yet...?)

Hi,
I am the proud (but by now somewhat frustrated) owner of a HTC Touch pro 2.
I was used to BB connect (BES & BIS) on my TyTnII which went good (not without it's drawbacks).
Afther some reading on the forum I used the well known procedure (http://forum.xda-developers.com/showpost.php?p=4150074&postcount=35) to set up BB connect 4.0.0.106 and it worked just fine...
It workes just fine until IE or some other appliction on the phone tries to access the internet. Connection to BB is broken (of course...); and the connection is even re-established afther the other program is finished "using the radio" but then I can't receive or send any e-mails anymore (even with BB "connected"). Shutting down and restarting doesn't fix this and afther a couple of restarts the BB application won't connect at all ("data tunnel available" -> "disconnected"). (I do have PIN, EMEI and IP...)
Hardresetting the phone and starting from scratch is the only way to get BB working again...until some program accesses the internet again....
anybody? help?

Nukedoc said:
Hi,
I am the proud (but by now somewhat frustrated) owner of a HTC Touch pro 2.
I was used to BB connect (BES & BIS) on my TyTnII which went good (not without it's drawbacks).
Afther some reading on the forum I used the well known procedure (http://forum.xda-developers.com/showpost.php?p=4150074&postcount=35) to set up BB connect 4.0.0.106 and it worked just fine...
It workes just fine until IE or some other appliction on the phone tries to access the internet. Connection to BB is broken (of course...); and the connection is even re-established afther the other program is finished "using the radio" but then I can't receive or send any e-mails anymore (even with BB "connected"). Shutting down and restarting doesn't fix this and afther a couple of restarts the BB application won't connect at all ("data tunnel available" -> "disconnected"). (I do have PIN, EMEI and IP...)
Hardresetting the phone and starting from scratch is the only way to get BB working again...until some program accesses the internet again....
anybody? help?
Click to expand...
Click to collapse
YES there is alonger thread called 'BB connect not working yet' somewhere. I suffer the same issue and it drives me nuts. Simple solution is to go to comm mgr and DISCONNECT data service (sometimes it takes a few tries), then go to your BB connect software on your device, second tab [status], SuSPEND then RESUME. And then BB reconnects.
I do this several times during the day.
I also added a shortcuut to programs for the Blackberry Settings program (which is the last file in the Blackberry folder in Program files on the device), then added these on my start menu so I can easily run com mgr and BB settings. Would love to find a macro to do this!!
It seems BB needs to be the only data tunnel, doesnt multitask like others. Therefore to keep it constantly working you have to stop other things automatically connecting (like Weather automatically looking for your location - switch it off in the weather tab). TF 2.1 often automatically connects, but its not as bad as 2.5 which seems to try to connect ALL the time (and there you need to check the DONT CONNECT box in settings soemwhere).
I find I cant sync my folders perfectly and it often doesnt see when I have read emails on the PC (and leaves them unread). Also, the mail app hangs a lot. However, its still better than owning a blackberry!!
Hope this helps

Hi, thx for the advice...at leat it's a start.
Unfortunately, I now have another problem :
I set up everything perfectly and BIS is running perfect.
However, once I connect to my company's BES, the phone locks afther I get the imposed security policy and I am asked to enter a (new) password... (never had problems with this on my TYTN II).
I have to soft reset -> now the question for a pqssword reapears -> I am able to set a password -> WM6.1 boots -> BB connect is connected and services are apparantly downloaded to the device but I am unable to send/receive mails or sceduler data. (tries to send data but I get a red cross before the e-mail in the send box in sted of the green "v").
so what now ?

this should do it.

well...it doesn't seem to help. Got this cab installed and program is indeed running but stil no ability to send/receive e-mail.
Maybe I wasn't that clear in stating the problem:
1. BBconnect and BIS are running perfect (thx to xda-developers...)
2. I activate my companies BES and the BC software starts downloading services
3. Machine restarts and prompts for "new password" in order to activate security settings imposed by BES
4. screen freezes at this point (not able to input password)...I think this is time dependent : if I am fast enough it succeeds but wait a few moments and it is stuck...
5. soft reset
6. machine again prompts for password and now I am able to set it
7. Windows boots
8. BB connects; services all seem to be installed AND my schedule data has indeed been downloaded
9. BB seems to be running all right ("connected") but I am unable to send or receive both by BES and BIS and I get no scheduler data transmitted or received.
10. afther 1 or 2 soft resets connection is totally lost ("data tunnel available" then no "connection")
I re-istalled BC many times so far (both *106 and *104). I even have goten BIS to work for at least 2 days but if some other program starts connecting to the internet (both by GPRS or by WIFI....) I am back at point nr.9...
Any other thoughts ?

Nukedoc said:
well...it doesn't seem to help. Got this cab installed and program is indeed running but stil no ability to send/receive e-mail.
Maybe I wasn't that clear in stating the problem:
1. BBconnect and BIS are running perfect (thx to xda-developers...)
2. I activate my companies BES and the BC software starts downloading services
3. Machine restarts and prompts for "new password" in order to activate security settings imposed by BES
4. screen freezes at this point (not able to input password)...I think this is time dependent : if I am fast enough it succeeds but wait a few moments and it is stuck...
5. soft reset
6. machine again prompts for password and now I am able to set it
7. Windows boots
8. BB connects; services all seem to be installed AND my schedule data has indeed been downloaded
9. BB seems to be running all right ("connected") but I am unable to send or receive both by BES and BIS and I get no scheduler data transmitted or received.
10. afther 1 or 2 soft resets connection is totally lost ("data tunnel available" then no "connection")
I re-istalled BC many times so far (both *106 and *104). I even have goten BIS to work for at least 2 days but if some other program starts connecting to the internet (both by GPRS or by WIFI....) I am back at point nr.9...
Any other thoughts ?
Click to expand...
Click to collapse
Im out of ideas, sorry. Something else you can try... put yr sim into a clean BB machine and see if it works properly. Borrow one from someone or go to your provider and tell them you want to test if it work for real for you (I did this - told them I needed to prove there is something wronf with the settings at work). then at least you can narrow down if its you and the device, or a technical work issue.

Hi,
I FINALLY got a break-through....
Re-read all the postings once again and solved the problem by:
1. terminate BBCMain.exe process
2. stop BlackBerryLog service
3. stop BlackBerrySecurity service
4. start BBCMain.exe (from \program files\Blackberry folder)
5. start BlackBerryLog service
6. start BlackBerrySecurity service (you need to authenticate after it's started)
It works now for 10 hours straight....fingers crossed
Thanks again ekerbuddyeker for your imput and support !