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So, I ordered my nexus one with a contract from Google when the phone came out. I was not in a contract with AT&T and had not been for more than 2 years. When the service switched (ported my number) I called AT&T and confirmed that my service was canceled. Everything is all good. Well, a month later I got a bill from AT&T for a full month.... I called them and they said that since I was a week into my billing cycle they billed me for the FULL month and would not, will not, & cannot refund the time I could not use the phone. I called a few times and spoke with management (I was polite & professional the whole time!).
I then contacted my credit card company for the amount I thought I shouldn't have had to pay. Card Company gave me a temp credit. Few days later AT&T gave the amount back to me that I was seeking and the card company reversed my credit. All good I though. Then I received an email from AT&T saying I have a past due amount. THE EXACT AMOUNT THEY GAVE ME BACK!!!! So yeah, they gave me the money I was seeking and are now asking for it back???? I have yet to call them but it is due on the 19th.
This is one reason why I left AT&T. And they have the best reception in the area. I still left them and I get this kind of crap after being a loyal customer since 03. Stupid company.
Just wanted to Vent!
Thank you!
LOL, I still owe them like 300 bucks, most likely won't ever get it. With my android phone, I send them to voicemail when their collections company calls me ha.
Is there any phone company that is not a big jackass? I mean big 4 (Verizon - Lock down high way / even bigger jack ass, ATT - jack ass, Tmobile - their N1 pricing is wack, sprint - bad and slow service) I mean come on whatever happens to honest bunsiness???
I tried the iPhone 3GS on AT&T for a couple of weeks but cancelled without issues. Only had to pay a restocking fee and a prorated fee for what airtime I did use. My cousin did the same, but they charged her the restocking fee, the prorated amount, AND an ETF! And she cancelled during the remorse period! Took a couple of months for her to get everything straightened out, but it was a major PITA for her.
Actually Sprint is not bad at all from what I've heard from colleagues. And their pricing is extremely aggressive! I'd never leave a GSM carrier though.
mazzarin said:
Actually Sprint is not bad at all from what I've heard from colleagues. And their pricing is extremely aggressive! I'd never leave a GSM carrier though.
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Agreed... the only reason I haven't considered switching to Sprint thus far is because I would prefer GSM, but more imporantly LTE in the future...
uansari1 said:
Agreed... the only reason I haven't considered switching to Sprint thus far is because I would prefer GSM, but more imporantly LTE in the future...
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If you live in a Wimax area, Sprint's Wimax will be available on phones by this summer. It'll be about a year for LTE devices to start popping up for verizon. If you change your device every year, then you won't miss anything.
I'm not to worried about LTE right now because I have to get a new phone with in the next month or so. I wanna keep it for more than a year so LTE is two device's away, one now and one 18 months from now at the earliest.
Can anyone confirm is sprint still cancels contracts that exceed 5gigs. Easy way out of a contract when LTE comes out.
FWIW, its not just AT&T, its all of them.
I love AT&T and refuse to switch to anyone else. That being said, in November, I switched to VZW for the Droid. I had it 10 days and was miserable so I cancelled and switched back.
Needless to say, VZW has still yet to send me back the full amount they owe me for the rest of the month I paid for and never used. This is now 4 months later.
NexusX said:
Is there any phone company that is not a big jackass? I mean big 4 (Verizon - Lock down high way / even bigger jack ass, ATT - jack ass, Tmobile - their N1 pricing is wack, sprint - bad and slow service) I mean come on whatever happens to honest bunsiness???
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TMobile has nothing to do with the Nexus One pricing
If you want to *****, then ***** about Google's pricing scheme. TMobile is a business and when the day is over they need to make money... so they cannot just hand out Nexus Ones and take a hit for each one they sell.
deekjx said:
If you live in a Wimax area, Sprint's Wimax will be available on phones by this summer. It'll be about a year for LTE devices to start popping up for verizon. If you change your device every year, then you won't miss anything.
I'm not to worried about LTE right now because I have to get a new phone with in the next month or so. I wanna keep it for more than a year so LTE is two device's away, one now and one 18 months from now at the earliest.
Can anyone confirm is sprint still cancels contracts that exceed 5gigs. Easy way out of a contract when LTE comes out.
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I just left Sprint and can say that I haven't seen anyone successfully get out of a contract for that as far back as I can remember. A more successful way was to go into a Sprint roaming area and burn through minutes. The contract itself states that if you use > 50% of your minutes in roam they have a right to terminate your contract. On most phones you can just set it to Roam Only and then call movie phone or something similar and just let it run during the unlimited periods. It may take a few months but they generally send a letter stating they will terminate your service as you will end up costing them more than they are making from your plan in roaming fees to their roaming partners.
However, Sprint's service and network was actually quite good for my needs. Everywhere I went I either had Sprint service or roamed onto Verizon for voice (not as often as I would have expected). I even had coverage in areas that my wife did not with Verizon. Now, I think their choice of WiMax will eventually come back to haunt them, but they do have a decent sized rollout of WiMax currently and their plans are very aggressively priced.
They are quite the evil little company
Good to know that they do not pro-rate the monthly charge when you cancel.
I'm switching in a week!
I usually suck at getting these kinds of things, so thought I would ask first before trying, to see if there are any tips for things I should be saying.
I want to get the Streak, but I renewed my 2 year contract with AT&T back in January of this year. So I still have a year 3 months left on my contract. I know that I can get an early contract renewal with a fee of $75, but that is usually straight through AT&T. I tried to go through Dell, and was told I can't get the $250 discount because I'm still on contract.
Has anyone managed to do early renewal at all through AT&T and get the discount for the Streak? I would really appreciate any help on this. My Tilt 2 was OK and everything, but I want something with more...OMPH.
So just sell your current phone on eBay and order a Streak. Your sale = the carrier subsidy you seek.
Best wishes,
Geoff
Well, considering the original plan was get subsidy and sell old phone so Streak only costs me about $150 to $200, this sort of puts a monkey wrench in that. The main reason I'm not just buying it without is the wife factor.
My contract isn't up until January 2011, I bought my Streak and got it for $299. Must have been a glitch, I bought it the first day it was released.
That might be because AT&T usually lets people slide when within 6 months of contract ending.
xilpaxim said:
That might be because AT&T usually lets people slide when within 6 months of contract ending.
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True but I can still upgrade with a discount in 3 months though. I've went to the store and upgraded a few months early and they changed my upgrade date. I'm not complaining though.
I wanna upgrade down the so I wanna know how the discount system work cuz don't wanna pay full price
Sent from my SGH-T959 using XDA App
To quote directly from My T-Mobile:
Your phone upgrade eligibility is determined by the amount of time that has passed since your last upgrade, as well as the monthly cost of your rate plan.
You'll get our best upgrade pricing if it's been 11 months or more since your last upgrade (if you have a one-year service agreement), or 22 months or more since your last upgrade (if you have a two-year service agreement).
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I'm currently on a family plan with 3 other family members. I recently upgraded my phone so if I attempt to upgrade MY line for ANY phone I HAVE to pay the full MSRP: $399.99 for the Vibrant, $499.99 for the Vibrant 4G/G2, etc...even WITH a 2-year contract extension)
My aunt's line which has not been upgraded recently only forces her to pay the current prices of each phone with a new 2-year extension ($199.99 for the Vibrant 4G). It all depends on how you're willing to wait. But always know that most/all Android phones require a data plan of some sort. The options are limited online, but you can always go to a store and haggle prices of phones/plans
Buying outright is more cost for the phone upfront, it it is less cost for the plan. IT is always cheaper to go that way over 2 years, and you are not tied into a contract
I have not had a contract for over 4 years. I buy my phones off craigs list. Just check out the phone before you buy it. I have gotten my last 3 phones that way. Paid 200 buck for my vibrant.
If you have been a Tmo customer for a while (meaning several years and purchased at least 2 phones from them) You may be able to get something if you raise a little bit of a stink. They like to appease displeased customers and if you complain about something in an adult way, you can possibly get approved for an early upgrade.
A buddy of mine was able to get an early upgrade because he was not on an android device and was curious to see how much of an improvement in his mobile experience it would be to own one. So they allowed him to get a MT4G at the 2yr upgrade price.
I bought my vibrant full price the begining of Feb. and no contract. but then on Valentine weekend they were giving smart phones away for the weekend with 2 year contract. Needless to say my son needed a phone so I said what the heck. I ended up with a free mytouch 4g and my son a Vibrant. It ended up cheaper in the long run. But my MT4G sit's in my briefcase as I am having too much fun ROM'ing my Vibrant.
It's all in the timing as Tmobile is always having some kind of sale.
Hello everyone,
After the worst customer experience EVER with T-mobile...I am moving on from my beloved Vibrant. Here is what happened... I paid retail for my phone using the "Equipment Instalment Plan" and entered into the non-contract plans. At that time I was told that once you enter these type of plans you cannot go back to contract plans or get phones at the discounted price unless I start over with a whole new account only to find out that in Oct 2011 I was placed onto a contracted plan which I never authorized. In most cases it wouldn't have been a big deal, but was because my some dropped my phone on my cement driveway and cracked the screen, so after finding out that it would cost $130 for the insurance replacement (I mean really, after paying all the insurance it still costs that MUCH!!! Insurance on other carriers replaces phones for way less and even free on Verizon) and just replacing the screen isn't that much different.
Anyway, I was told I could not upgrade unless I paid retail. But, T-mobile changed the way that works. When I first started the "EIP" plan, you would pay the full retail value of a phone in payments split up over 21 months which would be added to your monthly phone bill and all you would pay upfront was the first monthly instalment, but now they make you pay 1/3 of the retail value of the phone upfront and the rest over 21 months. Which to me defeats the purpose because that is basically what you pay for a phone on a 2 year contract and then of course you don't have to pay any more toward the phone after that.
So now we go back to the problem of being on the contract I never agreed to. The rep said they knew that you couldn't get back onto a contracted plan after going to EIP plans, but somehow I was able to and they couldn't reverse it. The rep said I could file a dispute by email because no one could take care of it over the phone. So, I filed my dispute and never heard back. I was really busy with work and family and basically put this whole issue on the back burner for a few months but checked back with T-mobile at the beginning of June and was told they never got my dispute. I saved my email I sent and informed them that I have confirmation they received it...still, was told I had to filed my complaint all over again. So I did and had to wait 10 days for a response which OF COURSE was declined.
I called T-mobile back (I should add that this whole time I have been very friendly with everyone I spoke to and never once got loud or disrespectful) and explained everything going on and explained that my only intention was one of two things, either pay retail on the EIP plan like I originally should have....just that it should be done in the same manner as my vibrant which was my payment upfront be only the first of 21months, or give me the upgrade price since I was put on a contract without my consent and never used an upgrade on my account. Keep in mind that at this point it has been over two years since I got my Vibrant. I was told no and no. My only option was to pay 1/3 retail and the rest over 21 months or buy a phone somewhere else.
My intention was never to leave....in fact, I was only promising that would be there for another two years, T-mobile would not be losing out on anything except keeping a customer longer and I have been with them for 6 years already. But at this point I told them either give me an upgrade or I will take my business elsewhere. The rep said they didn't want to lose my business and that they would either put me on my previous non-contract plan or they would give me the upgrade price on a new phone. So I put aside the fact that it took over 6 months for them to give in, I agree to just go with the upgrade price and stay on contract. I asked the rep if I could go to a store to complete my purchase and they said yes. So I go to the store and the rep at the store said I was misinformed on the phone and could not get the upgrade price. My only option is to pay retail.
Now I'm back to my original spot...I can only pay retail, like I did with my vibrant and be on a contract I didn't agree to and obviously didn't want in the first place, the rep I spoke to the first time couldn't figure out how I got onto contract, but couldn't reverse it and even agreed that my situation didn't make sense. I know I could get a phone on craigslist or something, but I wanted something new and an upgrade, but now it's all about the principle of the business ethics T-mobile is using with me. So as a last resort, I go to the forums on T-mobile website and post my problem there. I get several responses saying I should contact a forum this specific forum moderator (name withheld, I don't want to get into trouble) because she is known for fixing issues like mine. So I did...AND NO RESPONSE, I sent another private message and again no response and this went on for 2 weeks.
So I hit my last straw...I'm moving on. My wife and I each are getting SGS II's free and will be on a cheaper plan then we had with T-mobile by going with Sprint. I have never used Sprint, it could turn out that I don't like their service areas compared to T-mobile in my area or their network seems sluggish but either way, T-mobile again lost another long time customer.
If you actually read through all that then thank you for listening to my complaint. I didn't even list every detail about the situation and some of the events just make it even more ridiculous.
I loved the phone, but that is only because of the developers on this site. I mean that literally. So special thanks to all the devs out there...they certainly deserve every thanks they get and then some.
FaultException-thanks for your fast and detailed responses and work with CM9.
jrongi1-thanks
Cyanogen-thanks
serendipityguy-thanks for your kernel bible
bay_wolf-loved your toolbox (haha, that sounds bad)
Fishman0919-thanks for reviving bionix
Sombionix-thanks for bionix
Romanbb-Thanks for work (loved them all)
krarvind-thanks for Slim ICS (used that for while)
sixstringsg-thanks for Glitch (My fav kernel)
Jellette-thanks for all the choices (hope life is well and live long and strong)
So many more I can't think of off the top of my head so thanks to everyone and I wish you all the best.
Wow.. seems like everything really went against you throughout the process. Instead, I wouldnt even waste time and would have began by threatening to cancel my (nonexistant) contract through the cancellation department since they have more power than your average rep.
But what is done is done, and I would do the same if I encountered that.
You might not like sprint and their mess going on over there with slow network and sketchy plan with wimax and lte. In other words, you might be miserable with their speeds, regardless of unlimited plans. Good luck. I'm looking to upgrade this vibrant to the s3 soon enough too. Served me well and still holds up against most low and mid range phones, but my GPS is just..
Sent from my SGH-T959 using xda app-developers app
I know I may not care for the speeds and all, but 90% of the time I am connected to wifi anyway so it really isn't that big of a deal and there are a few people I know around here on sprint that get good data speeds. I am in MN, so it's not like the network would get as overloaded as if I were in LA or NY. Plus I got the phone for free, and it's a good phone...but only time will tell. I will miss the trusty Vib, but I am going to use it as a music player I think...cracked screen shouldn't matter to much using it for that.
What's happened to T-Mobile's customer Service?
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
os2baba said:
One of the thing that used to separate T-Mobile from other carriers was their customer service. Their one year wooing by AT&T seems to have completely screwed this once great attribute. I too am seriously dumping T-Mobile and switching to Sprint. I have a friend with 3 lines. He (and I) always buy our phones retail/Craigslist and go with No Contract plans. At the time he was using the pre-paid plan while I was on the Even More Plus plan. Both no contract plans. After getting the Galaxy Nexus, he decided to switch over to the 5GB EMP plan, but now they don't have that plan anymore. In fact, they have no non-contract plans at all anymore. I'm pretty sure, T-Mobile's going to lose 3 more customers in a couple of months. Oh well.
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Look at their Monthly 4G plans. They are very in-expensive and contract free. (You can just buy a SIM and pop it into any unlocked/t-mo phone)
So ATT can't fix the recalled phones in-store at a corporate location? UGH!
My ATT contract has been up for about 2 months now. I wanted the Note 4 but now that Chainfire has said it will mostlikely not be bootloader unlocked, I've lost interest. Decide to wait on the Nexus 6. Missed pre-ordering so I decided to just pick one up today at my local store. Went to get one and was told they couldn't sell me one.
I can't afford to buy one outright, need do to a 2-year or Next and I really wanted to stick with ATT.
Went to order one online to get one hopefully on the way but now they are out-of-stock online! UGH.
Really sucky part is that my S3 broke about 2 weeks ago, screen is cracked and the digitizer doesn't work right so I can barely use it. I can answer calls but not place them or really use the phone.
Sad panda! :*(
Sorry to hear that, but you can always try T-Mobile. You can still buy it from them and can pay in monthly intervals for 24 months
http://www.t-mobile.com/cell-phones/google-nexus-6.html#Midnight-Blue
$0 down. $27 for 24 months (32GB), $29 for 24 months (64GB)
Do note that you will have to wait before it gets shipped, or you can call your nearby T-Mobile stores to see if they have any in stock.
T-Mobile loves you.
Sent from my Nexus 6
If this guy orders from T-Mobile, and gets his phone before I get mine (a 64GB ordered on 11/19, 8 AM CST), I'm going to lose my ^&*(.
EDIT: kdoggy, I wish you the best in your endeavors to get a hold of this phone...
I was in a similar situation a few months ago. My Galaxy S4 broke. I was still in the middle of my contract with AT&T and couldn't afford to replace my phone at full retail price. I was thinking about ditching AT&T anyway. I switched to T-Mobile. I I traded in my busted S4 towards a Nexus 5, got the unlimited plan and had all but a few bucks of my AT&T ETF paid off by T-Mobile and haven't looked back. Just got my Nexus 6 the other day.
kdoggy said:
So ATT can't fix the recalled phones in-store at a corporate location? UGH!
Went to order one online to get one hopefully on the way but now they are out-of-stock online! UGH.(
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What I did today was go into the store and do a 'direct fulfillment' order and basically ordered the phone. No idea when it will ship, but that way you won't have to keep checking online and also they can make sure and set up your plan just the way you want it etc. Make all the necessary changes. I would recommend doing it this way. The rep almost sold me the unit they had, but saw the notice on her screen or something. Was that close!
I can't really switch from AT&T. We have 3 other phones on our account and my wife is not willing to switch from AT&T and she does not want a new phone. She is happy with keeping her S3 Vs. paying for a new phone. She was all set to grab an S5 for $1.00 this Black Friday until she found out that we have been charged a "$25.00" dollar up-charge for the phones the past two years. She is enjoying the $15.00 per line right now and doesn't even want ME to buy a new phone.
Her and the kids just bought new batteries for their S3's so they have no plans to change. I use my phone for work though (state government, in the technology services field) so I have an excuse and justification for an upgrade. Also the state gives me a $70.00 dollars a month reimbursement towards my phone bill and I get a 20% discount for being a state gov employee.
kdoggy said:
I can't really switch from AT&T. We have 3 other phones on our account and my wife is not willing to switch from AT&T and she does not want a new phone. She is happy with keeping her S3 Vs. paying for a new phone. She was all set to grab an S5 for $1.00 this Black Friday until she found out that we have been charged a "$25.00" dollar up-charge for the phones the past two years. She is enjoying the $15.00 per line right now and doesn't even want ME to buy a new phone.
Her and the kids just bought new batteries for their S3's so they have no plans to change. I use my phone for work though (state government, in the technology services field) so I have an excuse and justification for an upgrade. Also the state gives me a $70.00 dollars a month reimbursement towards my phone bill and I get a 20% discount for being a state gov employee.
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Your other alternative would be to buy it from Motorola on Wednesday and get 6/12/18 month financing or to just wait for AT&T.
zephiK said:
Your other alternative would be to buy it from Motorola on Wednesday and get 6/12/18 month financing or to just wait for AT&T.
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How does that work with Motorola? Now when you say Motorola, I assume you mean threw Google Play? How does the financing work?
I am also with AT&T, and a few months ago I was trying to pick up the Nexus 5 from T-Mobile. T-Mobile would not sell me the phone at all unless I purchased some form of service with them. Regardless of the fact the phone is unlocked; the reps stated their systems wouldn't allow a phone sale without accompanying service. So good luck buying from T-Mob.
kdoggy said:
How does that work with Motorola? Now when you say Motorola, I assume you mean threw Google Play? How does the financing work?
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No not through Google Play. http://www.motorola.com/us/consumers/nexus-6-header/Nexus-6/nexus-6-motorola-us.html
When its in stock (Wednesdays) itll be available to buy. Its really tough from buying there and Google Play as it'll be out of stock and whatnot.
Financing is the same thing as you would on a carrier. You can pay out ~$649 + tax in 6/12/18 months (you pick) and you have to be approved.