Database Users

SBS2003 server can't get mail

I have an xda2 and was always able to collect my email from our Windows SBS2000 exchange server using VPN. Now we have upgraded to Windows SBS server 2003 we cannot get mail.
We are able to log onto the VPN.
We can even use the terminal services and see the server screen, but we cannot download mail.
If we try to get mail we get the following message:-
"Messages cannot be downloaded to your mobile device. Make sure you are connected and your e-mail account settings are correct . Then, try to download messages again"
The email settings we are using are the same as those that worked with SBS2000 server.
Can anyone help please
Thanks
Sam

From what you wrote I have gotten this...
1. Using VPN to connect to work network.
2. You can access resources on work network, proving the VPN is working.
Now, how are you connecting to get your mail? POP, Exchange Mobile???
I am going to assume you have a reason for not just using Exchange Mobile via Internet, such as don't want external access to Exchange box etc. etc.

sbs2003 mail access
I am using pop3 to access.
This was the way I accessed with SBS2000 with no problems.
The settings of my XDA2 are:
email address: [email protected]
user name: [email protected]l
password: mypassword
account type: pop3
incoming mail: servername
outgoing mail: servername
When I ask it to get mail GPRS is loaded and then VPN is loaded
then I get "connecting" then after a period I get the above error message.
If I leave the email prog and go to Terminal Service I connect and see my login and I can log in.
Sam

pop3 isnt enabled by default in sbs 2003, check settings in exchange admin and in services to make sure youve got the pop3 service running

sbs2003 mail access
Thanks for your help. Pop3 was not started, and WILL NOT START I do not know why. It says look in the Event viwer but no errors appear there.
I have started Imap and that has worked and I am receiving my mail. Thanks for your help.
Sam
PS in your first email you refer to Exchange mobile via the internet.
Isv this a big deal to setup and what are the advantages.
Again thanks for your help. If you are busy please do not bother to answer the PS. I am gewtting my mail so all is ok
Thanks again
Sam

I had it working pretty much straight away, OMA is another thing. Ultimately, we moved on from Exchange Mobile as it didn't offer real-time push capability (unless using SMS).
We now use Pylon Anywhere and couldn't be happier. Not only does it do everything you want, it only costs $654 US for five users. It works with Pocket PC, Palm and Symbian (amongst others) based devices.

Syncing with an Exchange Server

Hi all,
my device (iMate Jasjar 1.13.53 WWE on WM5) syncs without problems through my office-pc with the exchange server standing at the office. This is a wired connection, working through ASync 4.1 (USB).
If I disconnect the USB-Cable, hence force the device to sync through another connection, it will try my GPRS-settings. The GPRS-settings work normal for Internet and eMail. After some time of trying I get the error 0x80072EE2 "The server could not be reached. This can be caused by temperary network conditions"
The server is working normal though.
Does anybody have some advice for a newbie (absolute no network specialist). My exchange server administrator is new to this as well. So if I would be able to read into this somewhere, or get some insider tips it would be very helpful and highly appreciated.
with kind regards,
Ruud Westerhout

how do you have the server name entered in the activesync settings?
are you using ssl?
has it ever syncronized w/o having it connected to pc?
does the exchange server have a public IP address?

thanks for fast reply,
as we are a little apart (time-wise) I am at home already and not able to answer all :
my server is at : mail.al????.ru
I was told to sync like :
Server address : mail
This server requires en encrypted (SSL) connection : NO
User name : the one I am allowed with to enter our network
Password : my usual password to enter our network
Domain : al????.ru
Save Password : YES
If there is a conflict : Keep items on my device
Event logging : Brief
With these settings like this, I was able to sync with the exchange server while connected through USB. ASync was getting a special allowence and the Microsoft Firewall Client was disable for it.
It has never been syncing wireless in any way, only USB, in the office.
I presume we have a public IP address, but I should counter ask my administrator about this.
If You have any ideas after reading this data, please shoot ;-)
The answer on IP I will add (or edit) tomorrow.
regards,
Ruud

yeah. it depends. if it is synching through USB, for me it is hard to tell if you are synching directly to the exchange server or to the workstation. if you have a mail profile setup on your machine and you are synching with activesync. on your desktop with activesync does it specifically show that it is synching with your exchange server? actually better yet if you run activesync the screen will tell you the last syncronizations. you will have an "Exchange Server" section and the last time it synched and probably a "Windows PC" section.
If your Exchange Server section has a synchronized time then your settings are correct. (The time should also be the same as your Windows PC time)
If it has something like Never synchronized or something other than a successful synchronization time, then those settings may not be correct or something is not right on the exchange server or network.
So if you do have a successful timestamp for the "Exchange Server" field, then everything on your device is good. The problem may be that either the exchange server does not have a public ip or a dns issue. (you can try to resolve the latter by putting in the IP of the server instead of the dns name in the server field for AS)
If it still doesn't work then it could be a firewall issue in front of where the exchange server sits.

Hi ccisn,
I actually am syncing with 3 different things. My Home-PC, my Office-PC and also the Exchange Server at the office. I get all synced and a correct time stamp with all, this works.
f.e. My contacts are synced with both Home-PC and Exchange Server (not the Office-PC anymore as this is not possible)
So I understand that the settings in my PDA are then correct and I should be searching for the problem in Server, Firewall, IP / DNS Settings.
I will try this idea of putting the IP though (as soon as I will get it tomorrow)
thanks for now,
Ruud

Update :
I inserted the fixed-IP our Exchange Server has into the address field and with this input the server did not even want to sync whilst I have a USB-ASync connection.
Question for my understanding :
Is the following a technical possible setup ?
-At home I connect through USB giving me access to my Home-PC and the internet. The PDA will sync with the home-PC and the exchange server which he will find through the internet.
-At home I connect through WiFi giving me access to the internet. The PDA will sync with the exchange server which he will find through the internet.
-At the office I connect through USB giving me access to my Office-PC and the exchange server. The PDA will sync with the Office-PC and the exchange server which he will find through the office network.
-On the road I connect with a GPRS- (or eventually UMTS-) connection which will give me access to the internet. The PDA will sync only with the exchange server which he will find through the GPRS-connection.
regards,
Ruud

I am sure the problem is, that you cannot sync over the public Adress with the Exchange Server, because there is only Port 25 for SMTP from the internet to the server, and this port is not for Outlook Connection and these things
No company ever had a Exchange all-open on the internet! try to sync within your local network and the internal-name of the server!

Well syncing within the Network works. If I connect with USB to the office-pc I can sync to both office-pc as well as exchange server.
Do I understand correctly that I can forget (not realistic) to sync wirelessly (GPRS, UMTS) while on the road ?
I just hoped that this way I could receive contacts / calender items from my secreatary on the road.
Ruud

The Exchange Server is open on your local network, thats why you can sync. But from the internet, there ist only mail access (and maybe a few other ports that the admins opened) to the exchange.
Talk to your admins, and ask if it's possible to connect with a VPN to your office. Over these VPN Connection you can sync with your exchange.

Ruud Westerhout said:
Update :
-At home I connect through USB giving me access to my Home-PC and the internet. The PDA will sync with the home-PC and the exchange server which he will find through the internet.
-At home I connect through WiFi giving me access to the internet. The PDA will sync with the exchange server which he will find through the internet.
-At the office I connect through USB giving me access to my Office-PC and the exchange server. The PDA will sync with the Office-PC and the exchange server which he will find through the office network.
-On the road I connect with a GPRS- (or eventually UMTS-) connection which will give me access to the internet. The PDA will sync only with the exchange server which he will find through the GPRS-connection.
Ruud
Click to expand...
Click to collapse
Yes to all of the above.
The vpn solution should work too if your environment supports PPTP connections. Most don't and only allow IPSec or L2TP connections which is a whole other mess to get to work on handheld devices.
As to the ports. It a little different for synching with Exchange. It only requires HTTP (80) or HTTPS (443).
If you can use Outlook Web Access then you can sync over the air with your phone. (Assuming that all the Mobile Sync settings are correctly set up on the Exchange server) Which in your case sounds like it is.

mail2web with outlook?

Outlook is officialy not supportet at mail2web live i think, but is there a way to use your desktop outlook with the free service?
currently i sync my Wizard with my Outlook and the Exchange Service, so i have all things synced between outlook and exchange indirectly, but a direct sync would be better.

Yeah, I've tried messing about with Outlook to get it to connect to the exchange server, but no luck so far. If anybody knows a way, then please post it here!

I think the only way to "hack" the service for desktop outlook would be a OMA Plugin for outlook, to sync with the Server ActiveSync.

lutzs said:
I think the only way to "hack" the service for desktop outlook would be a OMA Plugin for outlook, to sync with the Server ActiveSync.
Click to expand...
Click to collapse
Could you post any more info about this?

Ye please! would be very interrested in a solution

If you think it have such a tool you misunderstood.
There are only 2 open doors to mail2web: OWA (Outlook Web Access) and OMA (Outlook Mobile Access). We can forget OWA. OMA is for syncing PocketPCs (ActiveSync Server). So we need a plugin or tool for the desktop outlook, that make it syncing over OMA!

Is there any development in this area. I was looking to sync my web2mail with my Desktop outlook.? Is it possible at all?
Cheers

I am presently using mail2web live very successfully.
I have my comcast email forwarded to the mail2web email address and leave the messages on my comcast server to download later to outlook.
I put the mail2web server source settings into Active Sync. It somehow syncs these server settings to the pda and with my unlimited monthly cingular data plan, I get ALL of my email OTA downloaded to my PDAphone immediately as it arrives to comcast.
Works great.

Yeah, that is possible. I am getting my gmail OTA, which I have forwarded to mail2web. My question was about syncing mail2web with desktop outlook, not mobile outlook. The idea is, then I dont have to sync with PC using USB cable at all. I sync with mail2web OTA, and when I log on to outlook on my PC it will sync with mail2web. So, I dont need a physical connection between PC and handheld. :lol:

This works if you pay $1.99 to mail2web.
However I too would like a free version.

Is it $1.99 per month..?

Yes
http://services.mail2web.com/Personal/EnhancedEmail/

or something I am in the process of trying
getting ADSL with a static IP address / web address and using the OWA MS 2003 server settings, setting my PC as a server, so I can use the MSFP to directly sync in with my home PC ( I think you need XP Pro to do this though, not XP Home).
This will also allow me to VPN in and take anything from home out and about.
I should also be able to do this to e.g. play my music files from my PC on my device. Will let you know how this works.
Unfortunately I am not a software developer, but if any of you need an idea; do what I just said in a one off program that runs on any PC and cradled device - syncs 'em together via GPRS / wi-fi that would be nice.

Just to let you guys know that mail2web now offer a FREE MS Exchange based e-mail account called 'mail2web Live'. As standard you can use it with ActiveSync (...and direct push if you're using WM5).
You also get access to the usual Outlook Web Access (OWA) and Outlook Mobile Access (OMA).
I've been playing around with it for the last few days and I'm well impressed - so much so that I've upgraded to their 'personal exchange' plan - to my mind a bargain for a meagre $1.99 a month. This gets rid of the banner and google ads that do take up the best part of 1/2 of the screen in the free version as well as giving you a gig of space and a few other goodies.
Cheers,
Rik

Here's the cheap way of getting picking up emails on outlook and using direct push
Sign up for 2 email accounts, one mail2web account and another email account that uses pop3(or use an existing one).
Set up email forwarding from the pop3 account to mail2web.
Set up your outlook account to leave email on the server.
This way you get the best of both worlds.
Then set activesync to sync to both outlook and mail2web and get the emails from mail2web so thats it uses direct push.
One other thing you could do is to use an advert blocker (like adblock in firefox) this gets rid of the adverts as well.
hope that helps save some cash
thanks
wayne

Here's the cheap way of getting picking up emails on outlook and using direct push
Sign up for 2 email accounts, one mail2web account and another email account that uses pop3(or use an existing one).
Set up email forwarding from the pop3 account to mail2web.
Set up your outlook account to leave email on the server.
This way you get the best of both worlds.
Then set activesync to sync to both outlook and mail2web and get the emails from mail2web so thats it uses direct push.
One other thing you could do is to use an advert blocker (like adblock in firefox) this gets rid of the adverts as well.
hope that helps save some cash
thanks
wayne

As hedgehog1982 suggestes this is a pretty good option, especially if you have an e-mail address on your own domain. This does have a couple of drawbacks though...
(i)
When you send (or reply to) an e-mail it will come from the mail2web account and not your POP account. You can get around this by setting up both accounts on your XDA (i.e. ActiveSync for your mail2web account and SMTP to send from your own e-mail address) - however, you'll have to remember to send from the SMTP when you send and don't hit reply.
(ii)
You'll effectively get two coppies of your e-mails (one to mail2web on your XDA and one to your POP inbox) - so if you want to delete an e-mail for example you'll have to do it on both. The beauty of the ActiveSync setup is that both server and XDA sync, so if you delete/move/organise your e-mails/calendar/contacts/tasks on either, the other also updates.
There are companies out there that will give you a single (or more) Exchange account(s) on your own domain but this will cost you more - most start from about a fiver a month.

Any way to sync mail2web with Desktop outlook yet?

riktooley said:
When you send (or reply to) an e-mail it will come from the mail2web account and not your POP account. You can get around this by setting up both accounts on your XDA (i.e. ActiveSync for your mail2web account and SMTP to send from your own e-mail address) - however, you'll have to remember to send from the SMTP when you send and don't hit reply.
Click to expand...
Click to collapse
Guys how do you set in your PPC "both accounts to send from your own email-address" ? My target is to get mails pushed from my corporate exchange server and to be able to reply also using my corporates email address. But our company doesn't allow any remote access to exchange (except VPN with my notebook and OWA).
The only workaround I found is to have redirect emails from exchange server to f.e. gmail, in gmail you can set an alternative email address you can send from (it will fake my [email protected] and send it "on behalf of xx"). This way I can receive and send my emails from my PDA and it looks quite well. But - with gmail I only can pull and not push.
So using mail2web.com I could push and reading your instruction how to set that SMTP in my PDA, it should also work to reply with my corporates address, but there is no possibility to set this you described...how did you do that?

I think what he means is to setup your exchange account as POP3/IMAP, but never use it to receive, only use it to send.
Example:
1. You have ActiveSync setup with mail2web (push), and you setup gmail to forward to this account based on filtering or direct forward.
2. You setup another account with the same details as your exchange server. Have this account setup so that it never downloads. Depending on your setup, you would need to setup either POP3 or IMAP. I would suggest IMAP.
3. When you want to reply to a message, don't hit reply from your 'Outlook Messages' (that's your push email). You would compose a message and use your corporate email servers outgoing SMTP to send it.
However, since you mentioned that exchange is closed except via VPN, it makes me think that they have also closed all other ports.
It might be possible for you to install a VPN client on your device and sync that way?

Outlook email configuration

hi to everybody,
kindly tell me how to configure the outlook email in my htc touch2.
i'm using my company email id. is it possible to configure company email id in outlook settings. its showing "sync error".
kindly help me

I have made it for my company Exchange server. I put my [email protected],com, then put my pass, i dont put domain name, only server address: mail.company.com.
After that it must ask you what do you want to sync and will begin syncing. If that doesnt work for you, you may have problem with connection settings.

Sync Error sometimes also happens if you don't have the certificates installed. Try installing the certificates and sync again.

Server address
to find your your server address,
Connect up to your company email via VPN on your PC, go to your inbox and the address in the address bar e.g.
https://***companyservername***/Remote/default.aspx
is your server address
setup your VPN on your phone as well, and you should be ready to go
Si86

Find out the public IP address of your company's mail servers (ask your administrator), use that as the server address.
You may have to ask your mail administrator for some assitance, it depends how they have set exchange up. The good thing is, it's only a few configuration changes, unlike having to buy and install new software like you would with Blackberries...

I hooked mine up to my webmail server
and i did my gf's like this too
If you have company webamail you can input the url as your server address (assuming this has beenset up)and use your AD usenrname and password.

Help with Exchange

I need help getting email from my Exchange Server at work onto my Nexus S.
We have Exchange Server 2003 SP 2. When I try to set it up, it says "Unable to connect to server." I have tried every configuration known to man on my end. I'm positive now the problem lies on the Exchange Server side.
I asked our Exchange admin and he said he would set it up however was needed to let me get my mail on my Nexus, and to just let him know what changes to make. Unfortunately, I haven't a clue what to tell him!
Please advise, and thanks in advance.
Matt

The email address is your default Exchange address ([email protected] or whatever your policy is). Your username is your internal domain prefix backslash your username (domain\jsmith) your password is your regular Windows password.
The server address is your externally accessible Outlook Web Access URL (owa.company.com).
I tell it to use SSL but not accept any old cert. Depends if your OWA box has a real SSL or a homemade one.
This is how our Exchange 2003 works, anyway.

Well it turns out this solved our problem:
http://support.microsoft.com/?kbid=817379
Apparently a known issue with Exchange ActiveSync 2003.