Database Users

T-Mobile Shadow - No Wifi Problem

We refurbish and sell HTC phones. Currently we have received about 250 T-Mobile Shadow phones.
Upon initial testing we are finding that some of the phones the wifi does not function. After some reading I see that this is a common problem. Some people have resolved with hard reset, reloading rom, and one by changing some hardware.
We have tried all these steps and still have not gotten any defective ones to work.
Has anyone had this issue and able to resolve it?

I wrote on the wiki some information about it but so far there is no solution.
So far I could "isolate" the problem to the circuit board on the screen part that control the wheel/d-pad and probably the wifi part.
If you use that part from a working wifi phone with the mainboard from a non working wifi phone you can get the wifi to work.
You guys probably can get more info from HTC on that as for me, they simple answer "thanks for contacting us, you need to check with your mobile company or send to repair" but no info

talwell said:
We refurbish and sell HTC phones. Currently we have received about 250 T-Mobile Shadow phones.
Upon initial testing we are finding that some of the phones the wifi does not function. After some reading I see that this is a common problem. Some people have resolved with hard reset, reloading rom, and one by changing some hardware.
We have tried all these steps and still have not gotten any defective ones to work.
Has anyone had this issue and able to resolve it?
Click to expand...
Click to collapse
FROM THE WIKI
WiFi Problem:
<LI class="tightenable top bottom">Some versions of this phone are cursed with the "driver is not loaded" error while trying to use the WiFi. <LI class="tightenable top bottom">Some people reported that doing a hard-reset solved their problem.
The cause and solution for this is still unknown.
Software "view" of this problem: On a broken WiFi phone the radio stack wasn't corrupted, all the files and registry seamed to be correct.
Hardware "view" of this problem: Swapping parts between a phone with working WiFi and one with broken WiFi, the problem was isolated to the circuit behind the d-pad wheel where the screen is attached to.
On the working WiFi phone:
<LI class="tightenable top bottom">The writting on the antenna reads: the manufactured date and the word PHOEBUS
The stamp on the microSD slot reads GUKE
On the broken WiFi phone:
<LI class="tightenable top bottom">The writting on the antenna reads: a version code and the word PHOEBUS
The stamp on the microSD slot reads GTIE
Print that out take it to t-mobile and tell them you have a manufacture defective phone and you want a new one.

I tried that and it worked, but my screen quality lost and it was kinna yellowish and at different angle the screen looks different. why?
LGSilva said:
I wrote on the wiki some information about it but so far there is no solution.
So far I could "isolate" the problem to the circuit board on the screen part that control the wheel/d-pad and probably the wifi part.
If you use that part from a working wifi phone with the mainboard from a non working wifi phone you can get the wifi to work.
You guys probably can get more info from HTC on that as for me, they simple answer "thanks for contacting us, you need to check with your mobile company or send to repair" but no info
Click to expand...
Click to collapse

HSDPA/WCDMA Not working! HELP!

I have recently bought the HTC Touch 3g (codename Jade) as I used to have the HTC touch and I wanted inbuilt GPS and the 3G speed internet. I bought a second hand phone off ebay and while all the features work fine, I have noticed that it doesnt pick up a 3g connection! It connects to the net but only using GPRS and/or EDGE which is the same as my old phone, the same old slow speed!! I took it to my local ORANGE UK shop where some dumb blonde pressed a few buttons on it and told me it was the phones fault.
Please help! I don't really want to take her word for it.
Any help would be really really appreciated!!
Steveo

It is possible that you bought a clone, see here for details:
http://forum.xda-developers.com/showthread.php?t=525336

Yeah I have checked but I dont think it is. I have already flashed it with WM6.5. I checked the CPU and it is all correct.
Is it possible that if this is a hardware error then JUST THE 3G part doesnt work?

steveouk said:
Yeah I have checked but I dont think it is. I have already flashed it with WM6.5. I checked the CPU and it is all correct.
Is it possible that if this is a hardware error then JUST THE 3G part doesnt work?
Click to expand...
Click to collapse
In WM 6.1 there are options to deactivate 3G (Settings/Phone/Band and Settings/Advanced Settings/HSDPA - all translated from German). Probably in WM 6.5 there is something similar and perhaps not activated.
I do not think that only 3G-hardware does not work without any other problems.

Do you think if I took it to a hardware shop they would be able to confirm? I flashed it back to original rom last night and its still no use. Checked the registry settings too. I saw the H logo for about 2 seconds last night. I am in a 3g area. Its super annoying! I spent £160 on this phone on ebay and the bloody woman refuses to return the item!!!!

steveouk said:
Do you think if I took it to a hardware shop they would be able to confirm? (...)
Click to expand...
Click to collapse
I think this is an option, I have no other idea.

defective WIFI HD2

hi
i have a problem whit the wifi on my HTC HD2.
i can find some wifi hotspots if its close to the phone but cant connect.
anyone know where to buy a new wifi antenna? or other fix? i live in norway

thomashaa said:
hi
i have a problem whit the wifi on my HTC HD2.
i can find some wifi hotspots if its close to the phone but cant connect.
anyone know where to buy a new wifi antenna? or other fix? i live in norway
Click to expand...
Click to collapse
I too live in norway
Have found that sometimes it helps to remove the battery from the phone for 30 seconds or so. After booting, wifi is back to normal.
If that doesnt work, a restart of the router (at least 10 sec without power) also have helped sometimes.
Good luck!

i have tried to remove the battery restarted the router. flashed new radio etc. i run android on it now

thomashaa said:
i have tried to remove the battery restarted the router. flashed new radio etc. i run android on it now
Click to expand...
Click to collapse
Did you try for 30 sec on the battery? and at least 10 sec on the router?
Makes a difference you know

yeah i did pull it out for like 1 min. both the battery and the router. have also tried to find wifi hotspots at friends and at work still not working.
anyone know of a place to buy cheap wifi board to the HTC hd2 ?
have looked at ebay and mytrendyphone but no luck

thomashaa said:
yeah i did pull it out for like 1 min. both the battery and the router. have also tried to find wifi hotspots at friends and at work still not working.
anyone know of a place to buy cheap wifi board to the HTC hd2 ?
have looked at ebay and mytrendyphone but no luck
Click to expand...
Click to collapse
what RADIO do you use?

HyperDroid-CM7-v5.3.0[a2sd][CyanogenMod7 LEO 2.3.7][seader_R7] ROM whit RADIO 2.15.50.14

so iam guessing hardware error. i have tryed the red button reset and hardreset whit the volum keys and powerbutton. still not working
EDIT:
i have tryed flashing rom and radio again

This could very well be ROM/Kernel related you would most definitly get a much more specific answer if you were to post in the ROM thread. there is probably more than just you going through this same issue.

in the same vein as the post above, i recommend testing wifi with STOCK WM6.5 to eliminate the (community-made) ROMs (like android, WP7, etc) as possible contributors to the issue.
if you get the same problematic results with the STOCK WM6.5 ROM, then it very likely is a hardware issue. if things are fine with STOCK WM6.5, then do consider a different android build and/or post your findings in the relevant ROM thread so that the chef and users can look into your issue.
if it is a hardware issue, i have read several threads here which seem to indicate that an antenna cable might be loose. a strong indication that this cable is loose is that bluetooth also suffers from a significant drop in range (because wifi and bluetooth share the same antenna). these threads seem to indicate that fixing the cable is somewhat easily possible if you are comfortable with opening the device and fixing it yourself.

ASCIIker said:
in the same vein as the post above, i recommend testing wifi with STOCK WM6.5 to eliminate the (community-made) ROMs (like android, WP7, etc) as possible contributors to the issue.
if you get the same problematic results with the STOCK WM6.5 ROM, then it very likely is a hardware issue. if things are fine with STOCK WM6.5, then do consider a different android build and/or post your findings in the relevant ROM thread so that the chef and users can look into your issue.
if it is a hardware issue, i have read several threads here which seem to indicate that an antenna cable might be loose. a strong indication that this cable is loose is that bluetooth also suffers from a significant drop in range (because wifi and bluetooth share the same antenna). these threads seem to indicate that fixing the cable is somewhat easily possible if you are comfortable with opening the device and fixing it yourself.
Click to expand...
Click to collapse
Its really been a while since i used WM6.5 but i think here i will go with your comments.
BTW How are you?

SpottierPython said:
Its really been a while since i used WM6.5 but i think here i will go with your comments.
BTW How are you?
Click to expand...
Click to collapse
i'm fit! yaar its been a while, hows life? i'll call you this week, need to discuss which phone to get next year when i plan to retire the HD2 to "backup" status

ASCIIker said:
i
if it is a hardware issue, i have read several threads here which seem to indicate that an antenna cable might be loose. a strong indication that this cable is loose is that bluetooth also suffers from a significant drop in range (because wifi and bluetooth share the same antenna). these threads seem to indicate that fixing the cable is somewhat easily possible if you are comfortable with opening the device and fixing it yourself.
Click to expand...
Click to collapse
A very good advice IMO.
Also it may be a losen contact between wifi/bluetooth module and correspondent antenna: both cases imply to open your hd2..., after this point could be an easy fix!
Good luck!

ASCIIker said:
i'm fit! yaar its been a while, hows life? i'll call you this week, need to discuss which phone to get next year when i plan to retire the HD2 to "backup" status
Click to expand...
Click to collapse
I am fit and super... u tell... I am planning to have XE... what is your opinion

Have a look at this
http://forum.xda-developers.com/showthread.php?t=1190180
One set of contacts is for wifi. Worked for my radio signal.
Sent from my HTC HD2 using xda premium

Help! Dropped my HD2 hard. Wifi error!

So it fell on the glass screen hard onto the floor, but not a scratch! BUT WLAN isn't working anymore and shows "error" in settings now Everything else including bluetooth works fine.
Any ideas to what/where the problem could be (likely hardware)? Easy to fix?

Probably hardware, , dropped mine 18 months ago and lost GPS. The fact you are getting an error would suggest actual damage to the wifi hardware, rather than a disconnected aerial.

samsamuel said:
Probably hardware, , dropped mine 18 months ago and lost GPS. The fact you are getting an error would suggest actual damage to the wifi hardware, rather than a disconnected aerial.
Click to expand...
Click to collapse
There is potential for that but read this: http://forum.xda-developers.com/showthread.php?t=1190180
One of the sets of contacts is for wifi.
Hope it helps, worked for my radio signal
Sent from my HTC HD2 using xda premium

Thanks for the replies. So if the wifi chip is actually damaged is it possible to replace it? Can I buy a new one from anywhere?

If i remember it well, the wifi chip is On the motherboard so I don't think it's possible to replace it

not a chance, the logic part of the wireless subsystem (wlan, bluetooth, gps etc) is located inside the qualcomm chip (the one we usually but improperly call the "cpu").

calling out hardware guys to the rescue

Hello, im going straight to the point, i use my zenfone 5 (t00j) as a gps device all teh time, i ride a motorcycle all the time, unfortunally on a highway the phone flew out of the holder, got ran over a bunch of times by passing cars, but i noticed it was still alive, the volume buttons would make the bip sound when it reachs maximum volume ( screen wouldnt even light up so that was teh only indication). so i went on ebay and bought a bunch of parts. ok now the issue:
I cant get network signal, but i do have GPS and WIFI working flawlessly, what i wanna know is, does the wifi shares the same antenna? by that i mean that RF cable that connects the charging board to motherboard? is that the antenna for the network? it looks good dont show signs of damage but im at a lost, Sim2 was fisically disconected when i pick the phone up, and the SDcard was gone aswell, those were the main impact areas.
Can it be software bug or hardware? i've changed the sim card slots aswell and a factory reset
SMMI test shows only sim card slots fail and modem bus (wich i think its 3g?) wich would make sense not to work since cant get any signal, everything else pass's
Any help, any info on how that works? sim card slots send the info somewhere, where? what reads those signals?
thanks and if u know of somewhere more apropriate, i know this forum is more of a software related thing, but its active and i may get relevant info around here

fearmesuckers said:
Hello, im going straight to the point, i use my zenfone 5 (t00j) as a gps device all teh time, i ride a motorcycle all the time, unfortunally on a highway the phone flew out of the holder, got ran over a bunch of times by passing cars, but i noticed it was still alive, the volume buttons would make the bip sound when it reachs maximum volume ( screen wouldnt even light up so that was teh only indication). so i went on ebay and bought a bunch of parts. ok now the issue:
I cant get network signal, but i do have GPS and WIFI working flawlessly, what i wanna know is, does the wifi shares the same antenna? by that i mean that RF cable that connects the charging board to motherboard? is that the antenna for the network? it looks good dont show signs of damage but im at a lost, Sim2 was fisically disconected when i pick the phone up, and the SDcard was gone aswell, those were the main impact areas.
Can it be software bug or hardware? i've changed the sim card slots aswell and a factory reset
SMMI test shows only sim card slots fail and modem bus (wich i think its 3g?) wich would make sense not to work since cant get any signal, everything else pass's
Any help, any info on how that works? sim card slots send the info somewhere, where? what reads those signals?
thanks and if u know of somewhere more apropriate, i know this forum is more of a software related thing, but its active and i may get relevant info around here
Click to expand...
Click to collapse
Its hardware problem .You must buy a new phone to solve the problem ..

raven001 said:
Its hardware problem .You must buy a new phone to solve the problem ..
Click to expand...
Click to collapse
respectufully, thats a whole bunch of nothing of an answer, ofc if i buy a new phone it will be solved lol, i have a new phone already, but i want to fix this one, hence my questions above, wanna try and solve it, since its only the network having issues, i might just use it as a dedicated gps/multimedia device since i fixed that much already.
the RF cable, thats the network antenna? what chip reads those signals?